No in this case you offer the mail address for corp and tell them to direct to customer relations or whatever its called where you work. tell your line mgr to go to ops mgr and get this procedure put into protocol. There Will Always Be A One in A Thousand Customer that is too torqued up to speak to rationally. they need to go offline and decompress. Lot of times that will be the end of the issue and fees will be paid or acct will be closed.
While I agree with your suggested plan, I have to go with the OP on this one. At some point, the customer service person is allowed to be a human being as well. No one should take the abuse that CSR take on a daily basis. Let's put an end to abusive entitlement
AI is God
Yes! 🤣🤣🤣🤣🤣🤣🤣🤣🤣
No in this case you offer the mail address for corp and tell them to direct to customer relations or whatever its called where you work. tell your line mgr to go to ops mgr and get this procedure put into protocol. There Will Always Be A One in A Thousand Customer that is too torqued up to speak to rationally. they need to go offline and decompress. Lot of times that will be the end of the issue and fees will be paid or acct will be closed.
While I agree with your suggested plan, I have to go with the OP on this one. At some point, the customer service person is allowed to be a human being as well. No one should take the abuse that CSR take on a daily basis. Let's put an end to abusive entitlement