Is Back Market a Scam?

แชร์
ฝัง
  • เผยแพร่เมื่อ 30 มิ.ย. 2024
  • Back Market claims to sell "premium refurbished" tech. Is it worth considering?
    Buying Consoles from DKOldies: • Did I Get Scammed by D...
    Subscribe for more! / austinevans
    TikTok: / austintechtips
    Instagram: / austinnotduncan
    Twitter: / austinnotduncan
    Threads: www.threads.net/@austinnotduncan
    Chapter Titles:
    0:00 What is Back Market?
    3:35 Razer Kishi
    4:55 Surface Pro 6
    8:08 Customer Service
    8:55 Xbox Series X
    11:52 Nintendo 64
    13:21 Game Boy Play It Loud
    15:16 iPhone 12
    17:07 AirPods 3rd Gen
  • วิทยาศาสตร์และเทคโนโลยี

ความคิดเห็น • 962

  • @Trinket_Master
    @Trinket_Master 7 หลายเดือนก่อน +988

    I work at a refurbishing company, I feel bad for our customers.
    While we do not give out broken devices, we do make sure they're as good as possible we refurbish them with the cheapest parts possible.
    These companies are not your friends, they're buying these devices for pennies, I've seen the prices, then selling them for much higher prices with crappy parts.
    Profit margins are over 80% sometimes, I've seen as high as 250% profits.
    For example we sell iPhone XRs for like €400.
    We buy them for €80...

    • @Deathbrood
      @Deathbrood 7 หลายเดือนก่อน +25

      where could you buy them as a customer? like where does the company get these items for so cheap?

    • @bobsburgers8109
      @bobsburgers8109 7 หลายเดือนก่อน +95

      @@Deathbroodbuy them in bulk probably from liquidation stores and auctions

    • @user-fe7bo5mm1o
      @user-fe7bo5mm1o 7 หลายเดือนก่อน +37

      xr for 400? even new that's a scam

    • @JudeTheYoutubePoopersubscribe
      @JudeTheYoutubePoopersubscribe 7 หลายเดือนก่อน

      ​@@user-fe7bo5mm1oyeah that is an old device at this point.

    • @Deja117
      @Deja117 7 หลายเดือนก่อน

      @@user-fe7bo5mm1o Depends on region, try buying a 4090 in Egypt for example. It's over 2 grand, if you're lucky.
      But ye... I can get a XR for around 250 euro.

  • @JackCh91
    @JackCh91 7 หลายเดือนก่อน +1411

    The main problem with back market is it isn't that cheap... for example, Pixel 7a starts on there from £349... you can buy a brand new one for for £379... I think £30 isn't big enough difference to not go for a brand new one.

    • @Karlenk0
      @Karlenk0 7 หลายเดือนก่อน +27

      Very true

    • @Tubeyou2343hhsg
      @Tubeyou2343hhsg 7 หลายเดือนก่อน +43

      i wish he would open to see how they fix things

    • @themissinfowar6629
      @themissinfowar6629 7 หลายเดือนก่อน +33

      I’ve been to a few back markets in my time. They were quite cheap back then idk what’s happening now but after you get a wife and kids that all stops.

    • @Surveillance-Ys
      @Surveillance-Ys 7 หลายเดือนก่อน +5

      Their warranties are not the best. Bought products and not best experience.

    • @thunderarch5951
      @thunderarch5951 7 หลายเดือนก่อน +10

      Like most of these markets, you need to dig to find the deal.

  • @shadowreaperjb
    @shadowreaperjb 7 หลายเดือนก่อน +212

    I've had good experience with backmarket, but the one thing I will tell people when they ask is that you need to check the ratings for sellers.

    • @sourrlemons
      @sourrlemons 2 หลายเดือนก่อน +7

      which seller would you recommend? I've heard bad stuff about Avant Solutions and I know some sellers sell the same stuff on like eBay for cheaper, i dont know who i should buy from and who i shouldn't. they all have some bad reviews so i really don't know.

    • @tpnphoenix3367
      @tpnphoenix3367 9 วันที่ผ่านมา

      ​@sourrlemons check the reveiws if the products isnt up to par just send it bsck

  • @staples6
    @staples6 7 หลายเดือนก่อน +770

    I think it’s hard to trust a company when something like a nonfunctioning touch screen gets past them and sold.

    • @stormix5755
      @stormix5755 7 หลายเดือนก่อน +73

      I’m mean tbh, no company is perfect with stuff like this. I bought an 8TB hard drive from Amazon and it straight up crashed everytime I tried using it. Then I got a replacement and everything was fine
      Things like this happen when you have 3rd party sellers, all I care about is a good, fast, easy and robust return and refund policy. It’s a little inconvenient but I’d take it over the worry of not getting my money back

    • @smokemyjohnson6755
      @smokemyjohnson6755 7 หลายเดือนก่อน

      @@stormix5755 Well said

    • @smokemyjohnson6755
      @smokemyjohnson6755 7 หลายเดือนก่อน +21

      Ive bought multiple phones off backmarket for a really good value and had no issues. Also customer support is awesome,

    • @haihaiwhutwhut
      @haihaiwhutwhut 7 หลายเดือนก่อน +1

      @@stormix5755 They boasted about their 25 point verification system or whatever and a non functional touch screen gets past them... idk I would just not trust backmarket after that.

    • @furkanudmir550
      @furkanudmir550 7 หลายเดือนก่อน +4

      Something could have happened in trasit too

  • @Eternalozzie
    @Eternalozzie 7 หลายเดือนก่อน +82

    Refurbished just means used unless you are buying refurbished directly from the manufacturer. All these market places have let scammers run wild with no real oversight.

  • @andre.seixas_PT
    @andre.seixas_PT 7 หลายเดือนก่อน +104

    Bought my 2018 (1st gen) iPad Pro for 650€ in 2022 where most if not all places sold it at the time for around 850€ mint condition with cellular and 256Gb and still rocking solid with 24 months warranty. Zero complaints from this website but then again I guess a bit of luck is expected in any refurbished website.
    Keep up the good work, love your videos all the way from Portugal 👊🏻

    • @8BlackPhoenix8
      @8BlackPhoenix8 7 หลายเดือนก่อน +4

      i bought an ipad pro (2018) there as well, after a week streaks started to apear on the screen, and they would get more and bigger the longer i would use it. But could easily return it and got back my money.

    • @minirayray123
      @minirayray123 5 หลายเดือนก่อน +2

      The warranty is worth nothing - not getting any help from their CS.

    • @passivevii4052
      @passivevii4052 2 วันที่ผ่านมา

      Confused why they are so many non Americans commenting with currency that isn't the same as $ on a us video

  • @fritz_m
    @fritz_m 7 หลายเดือนก่อน +49

    I've bought 2 phones already from BackMarket (both UK & US) and I am actually satisfied with my purchases. It's pretty much the same experience with Austin's when ordering the fair/good condition. You just have to manage expectations and sometimes you get better specs or "freebies" just like the Gamepass 👌🏼

  • @ThatGuySnagz
    @ThatGuySnagz 7 หลายเดือนก่อน +33

    Bought a 2018 Macbook Pro for school from backmarket in fair condition, and there were minor scuffs, definitely didn't feel like it needed to be in fair condition. The keyboard works perfectly too and hasn't failed! (knock on wood)

    • @quinn2501
      @quinn2501 3 หลายเดือนก่อน

      Just want to know, what did you pay for it?

  • @fivebrosstopmos
    @fivebrosstopmos 7 หลายเดือนก่อน +35

    Their retro gaming prices are INSANE for something that had to be refurbished.

  • @fireflyslight8155
    @fireflyslight8155 7 หลายเดือนก่อน +28

    At one point, I feel like Back Market was actually a great deal. I bought a used Galaxy S7 from there shortly after the S8 came out. It was essentially brand new, great condition, and for super cheap (I think around $300). I got the S10 when that came out, but when I decided to try an iPhone again about two years ago, Back Market was not competitively priced at all. I looked at both Android and iPhones, but couldn't really find anything on there even close to eBay or other secondhand market prices. Just not worthwhile anymore in my opinion, but was once a great place to look for deals.

  • @flippnfadoodle13
    @flippnfadoodle13 7 หลายเดือนก่อน +2

    Always love the vibes and edits in your videos!

  • @hburnham67
    @hburnham67 7 หลายเดือนก่อน +233

    I was 1000% going to leave a comment about how you can get a brand new series X for only $60 more but then the 2 years of gamepass ultimate came up and wow, that makes it worth it.

    • @toy9890
      @toy9890 7 หลายเดือนก่อน +2

      Day 11 of asking u to buy me Minecraft

    • @Changesooon
      @Changesooon 7 หลายเดือนก่อน +3

      Not really all my used Xboxes died on me I’d rather just buy new

    • @nick.100
      @nick.100 7 หลายเดือนก่อน +12

      That can’t be common

    • @MrMega200
      @MrMega200 7 หลายเดือนก่อน +10

      You just can't rely on a freak accident like that to get that value.

    • @user-vg6qv5jv3w
      @user-vg6qv5jv3w 7 หลายเดือนก่อน +6

      Don't assume they'll all come with it. And I think I bought a year of Game Pass for about $30. So if you're willing to jump through some VPN hoops, you can get it cheap.

  • @rollingtroll
    @rollingtroll 7 หลายเดือนก่อน +36

    I don't mind refurbed, but it should still be closer to the second hand value, than to the new price. With these prices you may as well just buy two second hand ones from a random seller. Worst case scenario you only get it right on the second attempt ;).

  • @jonoh2076
    @jonoh2076 7 หลายเดือนก่อน +66

    As someone who’s been a repair technician for all kinds of consumer electronics, I would say the choice to order a surface laptop was a good and bad choice. Reason being that any repairs on a surface 2 in 1 are crazy difficult because the screen is a horrible experience to remove if it isn’t already damaged(even if it is, it can still be a hellish experience). If your surface had its battery replaced but not the screen then I totally see it possible that the technician damaged the screen accidentally. Then again, it would’ve been very impressive to see that Back Market’s selection of qualified refurbishers actually able to complete a repair like that. So again, good and bad choice.

  • @D34doneTTV
    @D34doneTTV 7 หลายเดือนก่อน +103

    All this makes me want to do is not ever buy a "fair" product lmfao, I couldn't get behind how bad even the cosmetic scratches were for something I'm paying hella money for tbh...
    But the ones that were in better condition, if that is applied to all their products, could find some great deals it seems!

    • @sundaxe10
      @sundaxe10 7 หลายเดือนก่อน +7

      lmao dude your just brainwashed believe it or not i'm writing this to you on my macbook FROM backmarket and the ONLY issue with it is the battery is trash but that is literally it and mind you it's an 11 year old piece of technology

    • @rogervanaman6739
      @rogervanaman6739 7 หลายเดือนก่อน +8

      I bought a monitor from backmarket that was "fair" the screen is pristine, there are a couple visible scuffs in the plastic but I have to look for them to see them. The base has a bunch of scratches but I wouldn't consider that important.

    • @freewareyt
      @freewareyt 7 หลายเดือนก่อน

      I make tech videos just like Austin evans would preciate if you gave them a shot

    • @D34doneTTV
      @D34doneTTV 7 หลายเดือนก่อน

      @@sundaxe10 oh no your macbook from 11 years ago still works, i guess im totally brainwashed because I said I wouldnt want scuffs on my tech! whatever dude, I didn't say the products wouldnt work or anything, and admitted you could find good deals. So please GTFO bud.

    • @D34doneTTV
      @D34doneTTV 7 หลายเดือนก่อน +1

      @@rogervanaman6739 Yea thats a good point, I guess it would depend on what each device was. A monitor with scuffs on a stand wouldnt even matter if you had an arm mount or scuffs on the back plate which youre never going to see. As long as the screen works and no dead pixels hiding somewhere then you'd be good to go!

  • @TheMrVanny98
    @TheMrVanny98 7 หลายเดือนก่อน +4

    The thing with surfaces is that if they have data wiped it correctly and then just installed windows onto it, tested that everything works, wiped it again and reinstalled it leaving it on the setup, then there will be no touch screen.

  • @MaestroColby
    @MaestroColby 7 หลายเดือนก่อน +4

    Thank god more tech videos.
    Austin you saved my weekend, thank you my friend

  • @sasuke0poons0all
    @sasuke0poons0all 5 หลายเดือนก่อน +5

    The Surface did have bad pixel burn but that's super common in most Surfaces that are past a few years old :/
    The non-touch issue was a driver not being installed most likely. If you fresh install Windows from a wiped SSD the drivers aren't natively installed. Turning on Wifi and checking for updates fixes this in about 10 minutes.

  • @wtflolomg
    @wtflolomg 7 หลายเดือนก่อน +22

    Your Xbox was a lease package. I got one of these when I leased mine in the middle of the great shortage.... the beauty of the lease was that you actually spent less for the Xbox Series X and Game Pass, with no interest payments spread out over 3 years.

    • @K12127
      @K12127 7 หลายเดือนก่อน

      I did the same but mine was over 2 years.

    • @JeskidoYT
      @JeskidoYT 7 หลายเดือนก่อน +1

      A lease package? How does that work!

    • @tommellor9151
      @tommellor9151 7 หลายเดือนก่อน

      @@JeskidoYTyou pay a monthly fee. Don’t like it? Send it back. Like it? Keep it with monthly payments for a set period of time

    • @dieseldragon6756
      @dieseldragon6756 5 หลายเดือนก่อน

      Console leasing doesn't seem to be a thing here in the UK just _yet_ (There is one company leasing out smartphones and laptops, so it'll come soon enough) but UK advertising law requires leases be clear over the fact they are _lending_ rather than _selling_ you the product.
      This is clearest on ads for cars leased by _Personal Contract Hire_ (As opposed to _Personal Contract _*_Purchase_* which is a classic lease-to-buy) where the ad must clarify that _„You will not own this car“_ 🚫
      I'm picturing a UK leasing ad for the inevitable XBox Series X2 and the quite shocking disclaimer _„You will not own this console...Even if your YT channel implies otherwise“_ 🙃

    • @wtflolomg
      @wtflolomg 5 หลายเดือนก่อน

      @@dieseldragon6756 In the Xbox "lease" - you own the Xbox after the "lease" period. I also missed that it was 2 years, at $37, which includes Xbox Ultimate Game Pass during that period.

  • @robertharvey6609
    @robertharvey6609 7 หลายเดือนก่อน +8

    Thank you for doing a video on this. Can’t tell you how long I’ve been waiting for a reliable review.

    • @Kernee
      @Kernee 19 วันที่ผ่านมา

      He didn't even buy the excellent condition products. Only fair and good

    • @robertharvey6609
      @robertharvey6609 18 วันที่ผ่านมา +1

      @@Kernee that’s what I am looking for anyways. Cool if you can afford an excellent one. At that point might as well buy it brand new. 😂

    • @Kernee
      @Kernee 18 วันที่ผ่านมา

      It's my money and I can do whatever I want. Sorry you can't afford new and excellent condition products. I buy new and A1 condition products. But you're right, I'll pay $357 for a new ps3 since that's what I use that app for is for consoles collection only.

    • @robertharvey6609
      @robertharvey6609 17 วันที่ผ่านมา

      @@Kernee, another reply? . You have no idea how much I have so who are you to judge? Maybe I buy some things used in order to save and buy newer things that mean more to me. What a crazy idea, not all of us can be fortunate sons. If collecting older video game consoles is your thing then fine and congrats on the financial success. You must be very proud and impressed.

    • @Kernee
      @Kernee 17 วันที่ผ่านมา

      @robertharvey6609 You came at me saying, "At that point, might as well buy it brand new," with the laughing emoji not knowing what I do with my money. And you want to get offensive talking about nonsense. Where did I judge at huh? You were the one to judge when I was talking about excellent condition. And I'm not a son, FYI

  • @DriftedDreams
    @DriftedDreams 7 หลายเดือนก่อน +5

    Back markets 25 point inspection consists of looking at the item from 24 different angles then checking it charges.

  • @VoltRNG
    @VoltRNG 7 หลายเดือนก่อน +1

    Your videos are amazing!!

  • @gamersworld_1282
    @gamersworld_1282 7 หลายเดือนก่อน +2

    Hi Austin just wanna say i have been watching your vids for a while especially your gaming pc tutorials i managed to build an RTX 4060ti gaming pc for $800 and when i got it i followed your video all the way through very easy to follow and very simple

  • @McTwistedTwisties
    @McTwistedTwisties 7 หลายเดือนก่อน +5

    As for the surface charger most of the time the surface contacts get dirty and you can wipe them clean with a lens wipe or something.

    • @ILikeCheesesticks
      @ILikeCheesesticks 7 หลายเดือนก่อน

      Yeah you gotta…. clean the surface

  • @corpie9685
    @corpie9685 7 หลายเดือนก่อน +24

    Recently brought an iPhone 12 for the girlfriend because her old one was stolen, white, 128gb in "good" condition and cost £335. I was blown away when it arrived, it looked brand spanking new, fresh off the Chinese factory floor. Obviously not every seller or item will come near perfect but it was an easy, stress-free experience. Will definitely go back when I'm due an upgrade

    • @arafatzahan3697
      @arafatzahan3697 7 หลายเดือนก่อน +2

      Did you buy from Back Market?

  • @swirbster
    @swirbster 7 หลายเดือนก่อน +2

    Swappa is my favorite spot to get second hand tech. You actually get photos of what you’re getting and can get a great price. Series Xs often go for $375

  • @melainegg6134
    @melainegg6134 7 หลายเดือนก่อน +2

    you know its a good day when your tuning 17 today and austin posts today and chilling playing gmes

  • @jimmybarnes1551
    @jimmybarnes1551 7 หลายเดือนก่อน +5

    13:40 Ken and Matt have officially turned into Statler and Waldorf

  • @ramiking745
    @ramiking745 6 หลายเดือนก่อน +3

    Seeing the price of the Xbox a month ago is pretty funny when brand new units are now on sale for $350+ in December.

  • @TerruvianPuff
    @TerruvianPuff 7 หลายเดือนก่อน +1

    5:57 This is also very common with the Microsoft Authorized Refurbisher scene. a lot of HP devices will come with skins that honestly look nice, but also serve the purpose to hide scratches.

  • @manicnode9303
    @manicnode9303 7 หลายเดือนก่อน +2

    Honestly surprised you didn't mention the lack of any sort of cushioning for that Xbox, can't believe it was sent that way!

  • @CricketEngland
    @CricketEngland 7 หลายเดือนก่อน +4

    8:08 what I don’t understand is that it takes less than 1 minute to see if a touch screen is working or not and you would think it would be part of the refurbish process to see it’s working or not.
    In my opinion that’s really BAD!

  • @canyondust8758
    @canyondust8758 7 หลายเดือนก่อน +8

    A few years ago, my friend ordered an iPhone Xr from Back Market, and it was fine. After an unfortunate sequence of events it ended up taking a dip in a swimming pool. It wasn't underwater for that long, but still died.
    This makes me wonder if and how Back Market and other refurbishers test for water proofing/resistance on their refurbished devices, as well as other aspects that aren't obvious from visual inspection, like the used iPad on the channel a few years ago they bought to compare to that cheap HP All in one; the one that had half the Geekbench score it should have had because half the cores weren't working.

    • @louv409
      @louv409 7 หลายเดือนก่อน +8

      Na once they open any phone that water resistance is out the window back market or not

    • @-_JayR_-
      @-_JayR_- 7 หลายเดือนก่อน +2

      Any phone refurbisher I've EVER bought from has always clearly stated in the item description that once the device is opened up the waterproofing is essentially gone forever. Not sure if it's something only the manufacturer can do, or if it's not something the refurbisher wants to put their own guarantee on considering they most likely don't make anywhere close to what a massive manufacturer does.

    • @neolordie
      @neolordie 7 หลายเดือนก่อน

      well, there's ways to restore it, but I wouldn't test it if I don't have to lol @@-_JayR_-

    • @LeegallyBliindLOL
      @LeegallyBliindLOL 7 หลายเดือนก่อน

      Phones are not waterproof for eternity. Especially Iphones lose them after about a year. Seen it happen many times with brand new devices. Is not covered, the manufacturers will tell you the same.

  • @bergauk
    @bergauk 7 หลายเดือนก่อน +1

    I bought a good condition 2020 M1 Air from backmarket and the ONLY complaint I have with it is the keyboard seems to have some garbage under it that prevents keys from pushing down unless you mash them, I'm sure I can take it apart and fix it but it actually works perfectly fine.

  • @W92Baj
    @W92Baj 4 หลายเดือนก่อน

    This has just appeared in my feed. My partner bought an Iphone from them. 2 days after buying it, it slid off her couch onto the carpet and the screen fell off. Literally came apart. They would not touch it because it was 'fall damage'. Their customer service was apalling. I wouldn't go near them

  • @scottsmall9898
    @scottsmall9898 7 หลายเดือนก่อน +7

    Its kinda a hit or miss when you buy from places like this. Someone could buy X and it could be really messed up and someone else could buy the same exact thing and it look good. I looked through their site and didn't see any great deals on anything but maybe next week there might be one who knows. I'm sticking to buying new, knowing its new is worth the extra money

    • @matthewjbauer1990
      @matthewjbauer1990 7 หลายเดือนก่อน +3

      Yeah. Its 100% a gamble. And since there are multiple sellers selling the same thing with the same listing, who knows.

  • @e-ric3052
    @e-ric3052 7 หลายเดือนก่อน +11

    Great video! I haven't had any experience with Back Market but wondered how good they were. I'm a big fan when it comes to finding deals on tech. I've bought used stuff from Amazon Warehouse with mostly positive results. The laptop I'm watching this on Is a "open box" item from Best Buy that came with 8 months of remaining factory warranty and was a couple hundred dollars cheaper than new. However, it's always a good plan to be able to return the item if it doesn't meet your expectations.

    • @JudeTheYoutubePoopersubscribe
      @JudeTheYoutubePoopersubscribe 7 หลายเดือนก่อน

      I bought a phone from backmarket and it turned up In pretty bad shape with a battery that had clearly already been charged hundreds of times and was no good. It was the one and only time I took a gamble and it didn't pay off.

  • @NJtriple7
    @NJtriple7 7 หลายเดือนก่อน +1

    I bought a 2020 M1 MacBook Pro from back market that was in “good” condition and it was damn near MINT! The only noticeable damage was a slight scuff on top and a tiny dent on the bottom. If I wasn’t looking for it, I probably would’ve never noticed it
    It also came packaged REALLY well, but it didn’t come with the original charger, but what I received seems more robust

  • @phantomdeath6999
    @phantomdeath6999 2 หลายเดือนก่อน +18

    bro just get ebay certified refurbished

  • @BDMZ404
    @BDMZ404 7 หลายเดือนก่อน +5

    Watching this off of my new samsung s10+ from back market, conveniently enough. Got it in excellent condition, and i'm very hapy with it !

    • @Starry_Night_Sky7455
      @Starry_Night_Sky7455 2 หลายเดือนก่อน

      I want to find a great condition Note 9 512gb. Nice to know you scored an s10+ in excellent condition. That Note 9 was the last phone Samsung made that had it all. I want it as a collector's item. If I could find new old stock somewhere?

  • @GoPotato69
    @GoPotato69 7 หลายเดือนก่อน +5

    personally i love backmarket just bc of there 1yr warranty and excellent customer support, and bc of this u can literally sort by cheapest of any product without worry, which does have a great value. Dont buy the fair, good, excellent claims bc its all by the seller labeled it as. And if it doesn't fall under the fair category u either return it, the seller swaps it with a better one, u get a discount if u wanna just put up with it, or return

  • @BPDJersey
    @BPDJersey 7 หลายเดือนก่อน +34

    i can guarantee you back market isn’t a scam, bought PLENTY of devices from them

    • @Henry7Madsen
      @Henry7Madsen 7 หลายเดือนก่อน +8

      Same they are pretty much the only place I buy electronics anymore and I have never been disappointed

    • @sparksycat
      @sparksycat 7 หลายเดือนก่อน +1

      Same here

    • @DSCo-fj1eo
      @DSCo-fj1eo 7 หลายเดือนก่อน

      Who are you

    • @tonyp799100
      @tonyp799100 7 หลายเดือนก่อน +2

      Back market is great. There's always a risk buying refurbished, but Back market has a great return/guarantee policy. Most of what I've bought has worked like new, or at least close to it.

    • @alexanderpark6779
      @alexanderpark6779 7 หลายเดือนก่อน +2

      Same here!! So far so good!! I love back market

  • @danoka29
    @danoka29 7 หลายเดือนก่อน +1

    Got a Quest 2 Amazon refurbished it was very much like new, the only giveaway other than the fact it had a refurbished sticker on it is that the box and everything was Meta but one of the controllers had the Oculus logo on it.

  • @420Cris
    @420Cris 7 หลายเดือนก่อน +2

    I've had a pretty good experience with them buying 3 different phones, but like other sites it really just depends on the competition at the time of purchasing. I got an excellent condition 256gb iPhone XS about 2 years ago with not a single scratch on the screen and was about $50 cheaper than any other site regardless of condition. I also got 2 Motorola phones for my gf's parents and they were about $100 each whereas they were at minium $160 elsewhere.
    Also comparing to Amazon "renewed" isn't a very good comparison, Amazon does a whole zero inspection, there's a good chance when buying a refurbished Amazon phone that you either don't even get what you ordered, or you get a shotty repair job and don't notice until it's too late. I got my grandmother's phone from Amazon and they apparently swapped the entire motherboard so a lot of the info in the settings is just broken, the finger print sensor is also completely broken but she doesn't use a passcode so we didn't notice. I could re-buy the exact same phone from backmarket for $150 and it'll almost definitely be in far better condition than hers arrived in 3+ years ago (it's a Galaxy Note 9).

  • @djwattsuk
    @djwattsuk 7 หลายเดือนก่อน +5

    I brought a ‘very good’ switch oled for £240 and it was brand new

  • @imspaget9667
    @imspaget9667 7 หลายเดือนก่อน +6

    I've bought 3 phones from there total and they've all been flawless so I'm intrigued lol

  • @siscrazycardcollector4407
    @siscrazycardcollector4407 7 หลายเดือนก่อน

    Amazing video 😄

  • @YT_Vear
    @YT_Vear 7 หลายเดือนก่อน

    Austin Evan’s: “Lightnings”
    Apple: “that was personal”

  • @Ranger7Studios
    @Ranger7Studios 7 หลายเดือนก่อน +6

    I always find it interesting that they only showcase the 4 and 5 star reviews on their site.

    • @deputyskog
      @deputyskog 7 หลายเดือนก่อน +3

      bit of a weird thing to say, why would they show anything else?

    • @josephmcswain9956
      @josephmcswain9956 7 หลายเดือนก่อน

      You can pay to have bad reviews removed lol

  • @brandonburrow4441
    @brandonburrow4441 7 หลายเดือนก่อน +16

    Lol I was literally about to buy a phone from their site and decided to look up a video review before pulling the trigger! Thanks Austin!

    • @Henry7Madsen
      @Henry7Madsen 7 หลายเดือนก่อน

      So did you get the phone?

    • @tomer4566
      @tomer4566 7 หลายเดือนก่อน

      The fact they sent out a tablet with a broken touchscreen is wild... what a complete waste of time. It seems like it's better to buy from an eBay listing where they took photos of the exact item you're getting.

    • @LeegallyBliindLOL
      @LeegallyBliindLOL 7 หลายเดือนก่อน

      @@tomer4566 It can happen but you can still send it back? Consumer rights and all. We have never had issues sending back faulty or wrong items here in Germany.

    • @Sedspeed-tf7rw
      @Sedspeed-tf7rw 4 หลายเดือนก่อน

      @@LeegallyBliindLOLwaste of time better buy from eBay ,shit even Amazon renewed is better

  • @GriffinatorOriginal
    @GriffinatorOriginal 7 หลายเดือนก่อน

    The series X bundled with 2 years of Game pass ultimate was a GameStop thing. That’s how I got mine. It’s around $950 if you pay it all right away. Otherwise it was $60 a month. They had the same bundle for PS5 and ps plus premium but it was impossible to find. And my two years is up in March 😢

  • @dugtlr72
    @dugtlr72 4 หลายเดือนก่อน +1

    I knew 100% the touchscreen would not work. I have the same one I bought to use as a PC and just added a keyboard and Mouse. Only thing is the listing said the Touchscreen did not work and I paid like $150. I think if you go into the devices setting it may be a driver issue if not the senser was probably removed.

  • @Cloud_Strife0811
    @Cloud_Strife0811 7 หลายเดือนก่อน +3

    Those version 1 Razer Kishis break after about six months to a year. There is a design flaw where the ribbon cable keeps getting smashed inside every time you open it. The whole left side buttons/analog stick on mine don't work except for the L1/L2 buttons. You're gonna have to replace the ribbon cable on the left side every so often. Pretty sure that's why they made the V2. Haven't got one of those to be able to see how long it lasts.

  • @freshvintage
    @freshvintage 7 หลายเดือนก่อน +4

    Guess I have been lucky with Amazon Renewed? I have ordered refurb phones and several bluetooth speakers from Amazon, and all have worked/been in better shape that what I have seen from Back Market and/or DK Oldies.

    • @yoboijason586
      @yoboijason586 7 หลายเดือนก่อน

      The stuff I order from Amazon renewal sometimes comes from back market

  • @smokemyjohnson6755
    @smokemyjohnson6755 7 หลายเดือนก่อน +1

    Ive bought multiple zfold3 for under market value and had them break on me due to the fold screen itself and back-market customer service / warranty has yet to fail me.

  • @B2KXSKILLS
    @B2KXSKILLS 7 หลายเดือนก่อน

    I used to be a T3 support supervisor for xbox. The 2 years of gamepass ultimate being on the console is most likely xbox all access. The issue with that being if the original terms were not fully paid out the console can lock on you until it is paid off.

  • @DirtyPlumbus
    @DirtyPlumbus 7 หลายเดือนก่อน +5

    They sent you a junk surface with a sticker on it to hide damage. 😂🤣

  • @NecroGami2498
    @NecroGami2498 7 หลายเดือนก่อน +14

    I've bought my mom, sister, and myself a phone from back market,and bought new jbl ear buds and a Samsung galaxy tablet, and everything came in really great quality. I'm a big advocate for backmarket.

  • @jd8asygjasgf0
    @jd8asygjasgf0 7 หลายเดือนก่อน

    nice vid! respect

  • @MostCrazyMan1
    @MostCrazyMan1 7 หลายเดือนก่อน

    I recently purchased an iPhone SE 2nd gen from Back Market in a good condition which came a week after the order but I'd say it was probably because of the holidays during this time. The price of the iPhone was 178 Euro because I live in Germany and it came from Italy. It does have scratches but probably who ever had it never used a case...and the battery is not an original iPhone battery and I can't check the battery health.Sooo it's ok, everything is working properly

  • @patrickhewitt7899
    @patrickhewitt7899 7 หลายเดือนก่อน +3

    I'm so glad I learned electronics repair in the 90s and have a work shop. I just referbed a ps1 slim. Most of what I own as old consoles are refurbished by me. The only console american I don't own are a turbografx and sega master system. I enjoy fixing them more than playing them there more like trophies than things I play.

  • @Jdb63
    @Jdb63 7 หลายเดือนก่อน +29

    So far Backmarket has been 5/5 for me on delivering quality products at great prices

    • @shadsuuu
      @shadsuuu 7 หลายเดือนก่อน +3

      Yeah same. I bought an iphone 13 pro and it arrived with literally zero scratches or nicks anywhere... And i REALLY looked for then

    • @r32juan
      @r32juan 7 หลายเดือนก่อน +1

      Ive bought many phones and other items from them. 10/10

    • @sadiquzza_man
      @sadiquzza_man 6 หลายเดือนก่อน

      Was the seller "Phones direct Uk" ? I just ordered that and am hoping to get it soon

    • @Jdb63
      @Jdb63 6 หลายเดือนก่อน

      @@sadiquzza_man No I think I've had different sellers every time

  • @huntern4454
    @huntern4454 7 หลายเดือนก่อน

    I just found out about them yesterday! This is good to know!

  • @TheTrackstar2112
    @TheTrackstar2112 7 หลายเดือนก่อน +1

    I bought my surface from there and it’s been great. They even gave me a screen protector for it

  • @Andrei-bd5mh
    @Andrei-bd5mh 7 หลายเดือนก่อน +9

    I had that same version of surface with a chinese charger. The touchscreen worked perfectly EXCEPT when it was charging with that particular charger (other chargers worked). Did you try using the touchscreen when it was not charging ?

  • @Bendymendey
    @Bendymendey 7 หลายเดือนก่อน +4

    Thought it said black market 😭

  • @cykacircus903
    @cykacircus903 5 หลายเดือนก่อน

    I bought an ipad pro, the condition was listed as excellent and it arrived immaculate, not a single fault with the device or delivery. I did get my from a 3rd party that was selling it on Back Market, the price was more than reasonable for how new the device was at the time and in what condition it was. Nearly a year later, everything is still fantastic, battery lasts forever, screen, speakers camera all good.

  • @cliftonchurch6039
    @cliftonchurch6039 7 หลายเดือนก่อน

    I'm surprised you used a "horizontal split" folding phone (for lack of a better term. Traditional "flip" instead of "book") in the Razer controller thing. I'd be worried the compression from the springs would put enough pressure on the hinge that it would be in danger of folding beyond it's intended angle.

  • @kylebryant2072
    @kylebryant2072 7 หลายเดือนก่อน +3

    I'm currently using my pixel 5 from back market and it is absolutely phenomenal for the price I paid

  • @brettwilliams2893
    @brettwilliams2893 7 หลายเดือนก่อน +3

    It’s actually funny because I literally bought a Space Gray Mac Mini from Back Market last week. i7, 16gb RAM, and 512gb SSD. I bought it in Excellent condition and it arrived FLAWLESS. I paid around $500 for it and I could not be happier. Definitely worth checking out what they have!

    • @sircheese288
      @sircheese288 5 หลายเดือนก่อน

      2 months later, does it still work ok? Looking to buy from them and wanna see how long their tech lasts

    • @brettwilliams2893
      @brettwilliams2893 5 หลายเดือนก่อน

      @@sircheese288 yup, works flawlessly! Currently working on it as I type

  • @BucketOfFail
    @BucketOfFail 7 หลายเดือนก่อน

    I have had good luck with a lot of refurbished products, but normally you get a three month warranty at best. If their prices aren't a lot higher than refurbs from other sites and they offer good warranty service it would be worth it.

  • @alexiiconner
    @alexiiconner 2 หลายเดือนก่อน +2

    i got my iphone X for $100 on there, traded it in on backmarket as well and got a 12 mini for $145

  • @user-ep2eq5wd8p
    @user-ep2eq5wd8p 7 หลายเดือนก่อน +4

    Austin is not old his hair is still wet from the womb

  • @silents4ever
    @silents4ever 7 หลายเดือนก่อน +4

    Never heard of it, never will use it, since I'm not in the US

    • @aukeklaren549
      @aukeklaren549 7 หลายเดือนก่อน +1

      it also exist in other nations besides the us

    • @yassinebahri6497
      @yassinebahri6497 7 หลายเดือนก่อน

      Yes it’s available in France, I bought my iPhone from it

    • @silents4ever
      @silents4ever 7 หลายเดือนก่อน

      @@yassinebahri6497 I'm not from France, but from Latvia.

  • @bryancampbell4604
    @bryancampbell4604 7 หลายเดือนก่อน

    I bought a barely used S20 ultra for $360 a year ago. Works just fine. I got a 1 year warranty on an S10 that the GPS started glitching really badly. Sent it back to get the S20 ultra.
    Cotton swab and isopropyl to clean the contact pins of the N64 cartridge.

  • @brandonrierson5545
    @brandonrierson5545 7 หลายเดือนก่อน +1

    Bought my iPhone 12 in great condition with little to no cosmetic issues. I would definitely use it again when I upgrade phones. They have good deals for iPhones at least

  • @hunterkoons4244
    @hunterkoons4244 7 หลายเดือนก่อน +2

    I've bought from back market and was genuinely happy with my purchase

  • @Horromore
    @Horromore 7 หลายเดือนก่อน +1

    they are the worst, i did a returrn for a blown up battery that was so swollen on an iphone and after weeks and weeks, it was lost by the return posting company and that was it, I lost my money and they didnt care

  • @GarettTV
    @GarettTV 7 หลายเดือนก่อน

    The 🐐 is back! Always love them soulful flips🔥🔥🔥

  • @FlynnApollo
    @FlynnApollo 7 หลายเดือนก่อน

    That Xbox console was bought from the leasing program they did through Citizens Bank, It appears someone sold it without using the Gold included with the system for a quick buck and abandoned the system and the payments on it.
    That wont affect the system at all, but thats why you got 2 years of GPU.

  • @lukeswanson4083
    @lukeswanson4083 5 หลายเดือนก่อน

    A couple months back I bought a Galaxy Z Flip 4 refurbished from Back Market at a pretty good price. When I got it, the phone quickly locked itself after I signed in. I learned later that the phone was actually stolen and sold to me. For sure the first and last time I ever shopped at Back Market

  • @OGHeyTimsHere90
    @OGHeyTimsHere90 7 หลายเดือนก่อน +2

    Must of my audio tech is from Back Market and I love em all.

  • @oliskeith7962
    @oliskeith7962 5 หลายเดือนก่อน

    Thanks to your video, I do not want to order from back market. What happened to the 25 point inspection? Sounds like the only do that after you buy. Thanks for the video

  • @kennethfarringtonjr6887
    @kennethfarringtonjr6887 19 วันที่ผ่านมา

    Sad story, years ago just out of high school, I bought a brand new transparent purple Gameboy color. Less than 3 months with it and my brother took it to school without me knowing and and go it stolen out of his bag. I was supremely pissed, never got it back, or replaced.

  • @Gilraen15
    @Gilraen15 7 หลายเดือนก่อน

    I love it when Austin grooves to music 😂

  • @kal3b_
    @kal3b_ 7 หลายเดือนก่อน +1

    Genuine interest in this video - a more well known tech tuber covering this company/marketplace

  • @audumbr.
    @audumbr. 3 หลายเดือนก่อน +1

    I have puchased two phones so far, and actually had a samsung Note 10+ break on me the first time. (From an accidental drop)
    The reason I returned to BM is the 13 month warranty that covers any accidental damage. I had the full amount (minus the cost of the warranty) returned by direct deposit into my bank account. It was super easy.
    Im waiting for my new phone to come in the mail… so hopefully it won’t be bad.

    • @audumbr.
      @audumbr. 3 หลายเดือนก่อน

      A good motto is to never buy these things without a warranty tho

  • @battedtomcatnlnl153
    @battedtomcatnlnl153 7 หลายเดือนก่อน

    Here in NL (for Black Friday) a new in box Series X for €414

  • @scouseruk1210
    @scouseruk1210 2 หลายเดือนก่อน

    “Heyy guyyyssss this is austinnn” 😂 never gets old 😂

    • @manwithplan29
      @manwithplan29 2 หลายเดือนก่อน +1

      @13:40🤣

  • @BoyoftheHoney
    @BoyoftheHoney 7 หลายเดือนก่อน

    I actually used back market and I got my MacBook from there and i like how you can see the condition! Sometimes there’s a risk for a cheaper reward

  • @sparroestar22
    @sparroestar22 7 หลายเดือนก่อน

    I love my LIGHTNING headphones, thanks for the recommendation Austin!

  • @helloa10warthogs
    @helloa10warthogs 7 หลายเดือนก่อน

    I found a Razor Kishi 1.0 at a thrift store for $2.99 and love it

  • @name-uh5ee
    @name-uh5ee 7 หลายเดือนก่อน +1

    If you get a couple scratches of a device that's liek half the original, it's still cheaper to repair the minor stuff than buy a new one

  • @lyonsphotography
    @lyonsphotography 7 หลายเดือนก่อน

    Wait, what TV are you using with audio video inputs for the Nintendo 64?

  • @newt0n_
    @newt0n_ 7 หลายเดือนก่อน

    I have never purchased anything refurbished because I always ask myself one question. What parts were used during this repair? If I am paying near retail, I’d like to know it’s quality parts. Considering I can’t know what parts they are, it’s a no go for me

  • @mr.leanguine6214
    @mr.leanguine6214 7 หลายเดือนก่อน

    Ayoo who knows that beat Austin was listening to during the AirPod segment? That joint was kinda heat

  • @DoubleCTech
    @DoubleCTech 7 หลายเดือนก่อน

    I got my M1 MacBook Pro 16GB RAM & 512GB SSD for like $1,100 from Back Market like 1.5-2 years ago and it came in great shape. Except the battery is a little tired but with Apple Silicon being so efficient it doesn’t bother me at all.

  • @Effi3
    @Effi3 หลายเดือนก่อน

    That "you're old" just reminds me of a spongebob episode lmao

  • @supernat1978
    @supernat1978 19 วันที่ผ่านมา

    My son bought his first android from there for $100, was marked as fair condition, but was in excellent condition, not a single mark on it. It was an A54, if I recall, and was pretty expensive new. The only problem we had was that it was locked, and we were unable to unlock it a year later when he got service, so ended up trading it in for a $200 credit with Samsung

  • @doc7569
    @doc7569 7 หลายเดือนก่อน +1

    How do you guys choose a website ? Do you order a small and cheap item to make sure it isn't a scam then buy a big order ?