The NEW VISSER: I'm EMBARRASSED for this company! They failed worse than imaginable!
ฝัง
- เผยแพร่เมื่อ 15 ธ.ค. 2020
- Please read: Visser turned a once happy customer (despite issues) into a pissed off customer that no longer trusts the brand. He contacted me via StripersOnline asking if I could talk, and take a look at the reel.
What you see in the video, was exactly how the customer received the reel after being serviced by the manufacturer. The reel had not seen use since being serviced.
Bear in mind, the customer sent Visser a note letting them know that he suspected saltwater intrusion. They acknowledged receipt of that information.
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Below are a few of the relevant communications between the customer and Visser
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FIRST Communication sent from the Customer to Visser on Visser's website.
Purchased the reel on 11/11/2020 from J&H tackle
And I’m pretty sure one of the seals failed that protects the clutch and main gear. I’m seeing milky grease inside the housing and the main gear has rust on it. This shouldn’t happen to a 10 day old reel
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First reply from Visser to customer....(very prompt reply on a holiday by the owner of the company)
Hello (redacted), your absolutely correct! We have to see why it failed so please send it to our service center.
The address is: VISSER Reels LLC 591 North Main street Seymour Ct 06483
We will identify the issue and get will get the reel back to you quickly!
Thanks
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NEXT IS A DIRECT REPLY TO THE OWNER OF VISSER
There’s internal water damage I hope this weill be address as well. Thanks for the immediate response. Happy Thanksgiving
This reel is a monster, i really do like it.
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THIS IS HOW VISSER DESCRIBES THE WORK THAT WAS PERFORMED (and what you see in the video is how it was received by the customer)
"We replaced the spool shaft seal assembly and clutch housing nut and main seal on your reel and re greased the gear case. FYI the grease we initially lube the reels with is a bit milky in nature. There is a slight chance that the spool shaft seal may leak again in the future. We have experienced one other reel that may have took in a little water and have already redesigned the seal and upgraded the actual seal material. New seals are being manufactured as we speak. They will be available the end of December. Once they arrive I can send you a new seal with instructions on how to replace it."
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It's the unbaised reviews of equipment that makes this channel so great.
Making friends 1 tackle company at a time 🤣
i love how you apologize for “nitpicking”, but in all honesty, if you’re paying/reviewing a $700 reel, it better be work, especially getting it back after a service!! this is why you’re the go-to before i buy reels!
didn't even premier and already a dislike, must be the guy that "fixed" the reels
Probably the reel test
@@0riginall337 why would he care? Just curious
A very fair and impartial review... willing to cut the company some slack when it's realistic (i.e. we don't live in a perfect world and things go wrong even with the best companies and their intentions, and talking about their quick turn around times when contacted with a problem), but also lets us know what is completely unacceptable when you send things in to be serviced and they don't do their job. Visser should send you a thank you for helping them identify their quality control issues in their service department so they can fix them PDQ (likely someone is going to get fired and replaced!)...
Really great review; clear, concise, honest, and to the point description of the reel’s hardware diagnosis, the failures in the initial manufacturing process, and the Diawa Depot technician’s deficiencies. I would be BEYOND LIVID with Diawa.
"Hope you guys enjoyed this. I didn't" hahahah
I was dreading this video... I was glad to have been done... Time to revel in the backlash... Oh look.. An email from visser.... Yaaaay
@@TackleAdvisors so what was the threat from visser?
@@TackleAdvisors Can you share what Visser's response to this video was?
@@TackleAdvisors Have they replied to this latest review? I hope they sort this stuff out because the reel is pretty badass.
This video undressing absolutely lived up to the hype Sir. Hopefully it lights a fire under Visser, because at this point, I'm not buying one and since every reel I've bought in the last three years was bought on your recommendation, Visser better take this video to heart. Word gets around.
They need to send him a brand new reel!! Also a Hugh apology.
Am I the only one who enjoys just listening to this guy regardless of what he is talking about?
True. Great background noise when the wife is talking 🤣 JK.
Real eye opener, hope they get it together because there’s a lot of interested in this reel. Wonder if Visser has seen this video yet 😬 and what there thinking right now..
Thanks man. Between your videos and the SOL commentary, this reel has at least a year before I look again. $700 gained for a couple less expensive spinners and some pluggage.
You're right: If it's a sealed reel, regardless of price, it should not have any contaminants to the insides. $500 and there should be no questions.
I mean holy shit I’m literally speechless at what I watched.
Visser reels have Material issues, QC issues, performance issues, service issues, dishonesty issues! I’m not touching this reel with a 10ft Lami haha. Maybe I’ll check back in 2 years.
Was gonna go buy the new van staal tomorrow but Im glad I found this channel today, I’m gonna wait around for a bit before I pull the trigger. Hopefully you can review one soon.
I'm glad I found this video. I was considering buying one but no more. Possibly this is a one-off situation or possibly this new design has some issues. Great example of why it sometimes doesn't pay to be first in line to buy a new product. I do hope you do a follow-up on this. I'm curious how Visser handles this. Anything short of a free replacement in this case would be disappointing.
When you're in the premium line business - whether it's cars, watches, electronics, or fishing tackle...reputation is EVERYTHING. Yes sure, your products may be hand-made with the most expensive materials...but if word gets out that your product or service is subpar - bye bye profits. The fact of the matter is, people can buy cheaper products than yours that will likely get the job they need done just as well or almost as well, but they chose your product because they expected the premium "experience", which includes performance, reliability, and in case something goes wrong - premium service. Not a good start for the boys at Visser. Props to you for calling it like it is. I know you're not out here just trying to rip into companies and ruin them...but the truth is the truth. This $700 reel they cheaped out on when it came to repairing it will likely end up costing them 100 fold in the long run. Already several people on this video posting about how they were just about to buy one for the holidays but now they're not.
Warning- Reel Companies and Service Departments, if you want to stay on top of your game and continue to make a name for yourselves- don't end up like this where your stuff ends up on Tackle Advisors' bench and be put to shame! End of story!!! Thank you Tackle Advisors for your keen observations and keeping us up to date on sorry equipment and services out there. I live in North Carolina and had a bad situation with a certified Shimano service center in Goldsboro. I sent my Twin Power to them to get the "Higher End" service to it due to the class of reel that it was. When I got my reel back it was obvious that they didn't even touch it. All dust and small sand particles were still on it. I called them up and made the complaint. They paid for the shipping to send it back in. On the second round- it was no different. At that time- I've come to realize that you cannot trust people anymore and it is definitely hard to find good quality service these days.
This, along with your statement that "80% of reel techs will slap new grease on top of the old," is why I learned to service and repair my own reels! First thing I do when I get a new reel is to find the schematics and exploded view for it!
It was actually 90% of techs just slap new on top of old grease without ANY cleaning first.
I bought a visser specifically because i service my own reels
Video should be sent to the manufacturer of the reel!!!! This is awful. I think twice about buying a $700 reel. This info is GREAT! Thanks...
I've worked in manufacturing over 40 years, and this looks like the type of attention to detail that most employees put into the job; NONE!
The prevaling attitude of the majority of production workers is to shrug their shoulders and say "So what? I'm getting paid."
Too bad because I was really interested in a bombproof saltwater reel for fishing multiple species on the Strait of Juan de Fuca.
Thank you for making this video helps people to be aware
Honesty is the best policy. Thank you
This is why I line shimano and Abu. I always had amazing luck with customer service even on my old Calcuttas and Revos.
Thank you for reminding me why I consider spinning reels useless and anything younger than a 1950's Ambassadeur to be technology for marketing's sake.
Thanks for the video! I was going to buy one to add to my gear addiction, but not no more.
My favorite subscribed to youtuber does not disappoint.
Love your content. Please keep posting!! What's your thoughts on Shimano Calcutta conquest? Love mine, but I'm curious what you think about the gearing in that thing.
I wont purchase any products from that company....i live in FLORIDA and i showed this to several friends just a few days after debating on buying from that company...THANK YOU FOR SAVING ME FROM MAKING A BAD DECISION
Would the clicker problem be the same reason why the VR50 is so quiet? Mine is barley noticeable when pulling line.
Nice channel. Will you be doing a teardown of the new Van Staal VSX2 series ? Am hearing conflicting reports on them
Hey tackle advisors love the videos!
I’ve been wanting to buy a new reel but it seems the only fully sealed real is a van staal which I and most people probably wouldn’t want to dish out 700 bucks for a reel, what reel would you recommend? Should I just go with something like a battle 3? And if I have issues it’s not a big deal since it’s 120 bucks? What are you’re thoughts or do you think spending a few hundred more for a spin fisher/ sarragossa is worth it? Thanks so much and keep up the good work
Had my Stella sw6000 fished for years surf, boat rocks, had it wet and submerged a few times, raised it afterwards, lubed it up a few times. Still smooth like butter.
Reels of this price are sold to catch anglers, not fish. I've got an old Shimano 5010 baitrunner that's been used on rivers, canals and off the rocks in West Scotland, never been serviced or cleaned (rain takes care of that) and still works like new. It's at least 15 years old, maybe cost me £60 or so, can't remember!
If that reel came back fixed and fresh he would have been singing this companies praises all over the inter webs
@Tackle Advisors Thankfully , someone like you can bring these faults to light .. Some of these new reel companies should pay you for fault design quality control ..
Exactly!!!
This reel is from the same person that made van staal and zeebass reels
I just sent my visser no5 to service it. Around mid october the reel started to lock up every couple cranks and today it just decided to lock up and it wont crank anymore. Going to buy a van staal vr 175 now
I had a very old VS100 serviced by (name withheld). It took almost the whole year to get it back. When it finally got to me the shop initially sent it to my former address (I had moved in the interim) even though I spoke with someone and gave them my NEW address. When I called about it’s whereabouts everybody denied speaking to me. Whatever. After numerous calls to USPS it finally arrived. As soon as I took it out of the box I IMMEDIATELY noticed the handle kept turning if you cupped the rotor. I called the owner and he said “I never check for that, I just assume that it would work.” I flipped out and after numerous regrettable comments from me he agreed to take it back on his dime. It came back about a week later working.
The moral of this story is this: reel repair guys are rushed, they don’t pay attention to what they’re doing or they just don’t GAF.
What happened here with this reel was it probably got mixed up with someone else’s and a reel mechanic “thought” he repaired it when he actually didn’t even crack it open.
Not for Nothin', I was born and raised on Staten Island. But, I'll be nice. Living in Florida is Sunshine Prozac therapy! That whole assembly should be stainless steel and bronze. Good Video. Thanks!
had the same issue with daiwa not too long ago. i bought a ballistic lt from an authorized dealer here in the us and 2 years later when i needed a part for it, they told me it was a jdm version and couldn't help me. thats the second time i had an issue with their customer service and that's it for me. they make nice reels but i'm not buying another daiwa. Only penn or shimano from now on.
OMG and thank you for your recommendation. I was considering this for my Christmas and now I found my answer. Can you video about okumar makiara
Try to spell right: Okuma Makaira
@@DrJanLindberg Wow, who pissed you off?
Yeah but you're still being the awesome dude that you are and doing it the right way. I don't like the Bs they put that guy through and continue to but at least he came to the right guy is what I'm saying.
38:51 and who would have suspected something could be assembled "incorrectly" so easily and still almost work properly? Not an easy thing to spot for sure.
Thoughts on the new penn baitcasters?
As a Staten Islander, I liked your accent Scoob,.. pretty good. "Garbage." --a commonly used adjective on SI. That olive colored grease looks very "aluminum oxidized green grease that looked unaffected where it was sticking to the side-plate. I have seen many aluminum gears completely oxidize a white grease to gray in one minute of handle cranking. What's clear to me, is that they simply applied fresh grease to the old. Tool tip: under low torque this doesn't matter but you want to turn the wrench "over" from how you had it, to loosen the nut--less likely to pull away/slip off a greasy nut in that orientation. You probably know anyway. That does indeed look like rust. Some salt got in? Stainless doesn't mean stain-free, it just stains less, with rust or corrosion. The problem with stainless steel is that it can chew up brass and aluminum. That add lash space between the teeth and it gets geary. Penn used bronze which has much better sliding wear-resistance than brass. Bronze is copper and tin (fairly harder than zinc which is in brass, so it won't agree with stainless. What's rusting that gear, made that bearing crunchy. And is that gap at the rotor still wide open to water? That pinion may be pseudo brass they use to make hose nozzles now. So, the materials are "garbage" for $700. The reel, to me, is a $100 reel. That clicker spring is backward, yeah, unless it's to give you a choice of more/less tension for preference. I doubt that! And, "Pentium Brake" sounds so 1990s, like "Intel Inside" chips. They may be quick to respond but given the quality of service, this Visser eviscerates your wallet for old school technology of design and materials (except the shaft?), let alone service. Gobbage! It reeks of gimickry. There's a sucker market out there for high end junk if you knkow nothing about materials/design and have to trust the exortionary price to convince you it must be superb. Eggs are eggs no matter who scrambles them. The Visser folks lay rotten ones. How dare they sell eggs for 700 bucks!
Saw the premier--so when is your Vanford tear down coming?
The gears haven’t been heat treated properly reason for deformation of the alloy gear and the rust on the stainless (would be stainless) if done right
I’m about to return mine as defective. I’m having ridiculous line lay issues
what is that dark blue braid?
How can I get rid of the squeaky noise ?
its hard to be a good guy. it takes a big heart.
actually that pawl in spool looked like it ground down cause it has like a sharp angle to it like it was grinding down slowly which sucks
Yeah this is sad. I fished my Van Staal VSB many times cranking it submerged all year and it's just as smooth as the day I got it without a service so far.
@James Colman but the drag is not sealed on that, right? You can't really dunk that reel and expect the drag to work afterwards unless I don't know that reel is fully sealed.
@James Colman Where are you fishing in Louisiana? I mainly fish the SE portion of the state.
We need Tackle advisors back.
Does anyone know did they start a new channel?
“Prototype reel” not ready for production or support.
Staten Island / New York accent at 7 minutes into the video, Hilarious!!! I was born in NYC moved to Brooklyn then SI, and I do not sound like that lol. Retired NYPD, Great Video as ALWAYS... Just bought a Alderbaran 51 baitcaster to fish, some what finesse in Sarasota Florida Saltwater(Trout). I know its Magnesium , Big mistake or not? I take care of my gear, no dunking,wading or sand. I strictly fish from land. Thumbs up or Down? I was going to buy the BFS version but was unsure if it could handle an occasional snook or red(Line Capacity)... its the GULF, anything is possible lol. I bought a old 18 suppressor ul 7ft to compliment it. My normal set up is a GLoomis e6x inshore 7'6" extra fast rod paired to a Shimano FL 2500, What a fun sweet setup.Keep up the great work, very informative.
That reel would've fallen apart fighting those beasts at Glover Street SI. NY. In the old days heh? Ha Ha
@@Janotes true 🤣
32:20 looks like that bearing should be a sealed stainless thing, even if it is within the protected interior of the reel.
Man.. this makes Kastking reels doesn't sound bad. Atleast it wont cost $700
You should try the kastking sharky, had it for 2 years now, no issues at all and works perfectly fine.
The most glaring thing is that Visser hasnt left any comments on this video. They are either embarrassed or horribly out of touch with customers, or both.
I was servicing a brand new Daiwa zillion 1520 HD model and one of the trim pieces that fits between the frame and the side plates fell out and got lost. It took me 2 months of talking to daiwa to come up to a conclusion that sorry the reel is *to new* and they dont have parts in stock for it yet to fix it. I couldnt even send it in they just told me to deal with it. Not impressed.
I bought the 4 last week will work it hard for a year in the back bay and we can compare notes. I caught two stripers on top waters the day I purchased it worked great however it's still hasn't been submerged. I tried to put it under warranty using the link provided on the website got an email back from visser saying I used the wrong link. Went back to the website again same path to the link I used.. Fired off three more emails asking if they received it.. Still waiting for a response.. I love my VS and my saltx hopefully this reel will cut the mustard and be a future winner.. Great tear down on your part
Any update on fishing the Visser 4?
@@moddkilla yeah great back bay reel for Bass still smooth well into triple digits of fish caught biggest 38inches most avg high 20s only negative I'm hearing haven't experienced yet is customer service is rough
I think that bearing that’s dry it’s got a very new technology, it’s similar to the dry clutch in the Ducati..... lol
Has Visser publicly addressed the issues so far?
It seems like it's still in a prototype testing phase and that anglers are doing the guinea pig field testing for Visser. I could be wrong.
I despise Daiwa...they are break down faster than any reel ordering parts from them is a nightmare usually weeks on back order. The customer service is terrible..schimano might not make bulletproof reels and I hate their stock drag. But when something breaks I go online click the schematic and order the part and have it on my door 3 days later.
I cant believe they want you to sign an nda, they should take this video with a grain of salt and look forward to any future videos you do on them since you provide really useful information, that they can use to improve thier company. If I were them, I would try to address the issues you brought up and then send you a newer model to try and get a better review out of you, because I know your reviews influence alot of ppl on thier purchases. (My self included)
What good is a review on a cherry picked reel when it comes to anything but design and tge quality of parts. The issues with Visser is they seem to have employees techs with the lowest pride in their work and no procedures are in place for accountability and tracking of tech to reel associations.
The design is awesome. The overall quality of the parts is good to excellent [a bit of room for improvement]. But the overwhelmingly piss-poor area that puts them below reels on the open shelf at Walmart is assembley and service. You could open 100 $30-50 reels and not find a defect in assembly. With Visser I would not be surprised if 25% had some defect.
tells you there is a problem when they say there was a problem with the seals and new ones are being made.
Compare 50 dollar budget spinning reels like the penn pursuit iii
This is one case study, I wouldn’t say it reflects the company as a whole.
I bought one, of the limited edition blue no4. Getting it in 2 months.
I'm wanting another new high dollar reel but have heard nothing good about visser. Probably getting a daiwa dogfight
@tackleadvisors what’s your opinion on the van staal vsx reels? I am considering purchasing a 275 instead of a zeebaas zx27 and I would like to hear your opinion on the quality of the van staal. I purchased a zeebaas reel about 8 months ago and it’s had problems with the main gear with machining defects on the drive side of 3 gear teeth on the main gear. Ron replaced the gear set mentioning that the gears were functional but replaced at customer request. For a $900 plus dollar reel supposedly made in the USA the gears should be functional and of high quality. The second set of gears were also very poorly made and were abnormally rough and would bind at different parts of the handle rotation. They have now had my reel for 3 months and it’s a battle to get anyone to look at it and get it fixed. I try to support American made products but was shocked at the poor quality gears placed in the reel. Makes me wonder if the gears were made in China or perhaps were made in the US by someone who obviously doesn’t care. This is why I am actually considering a van staal vsx for once.
I'm sorry zeebaas hasn't taken care of you. Last time I spoke to Ron they moved to be closer to where all the parts are manufactured... And last I was aware... Gears were made stateside. I could reach out to him if you want on your behalf... If ya want just email me at tackleadvisorsinitiative@gmail.com.... They both should be as tanky and with the edge going to ZB for drag and refinement.
@tackleadvisors thanks for getting back to me. Appreciate your feedback. No need to contact him. He does eventually get back to me. He just seems very very busy and not well organized.
Got mine from service because of some issues now I’m worried 😭
What at first appeared to be stellar customer service suddenly turned into a Chicago-style quick oil change service. Sad that the tech at the 'service' company didn't even appear to try. BTW, I've never liked Diawa, dating back to the early 80's. But that's another story...
Very honest Review i like it thanks for this kind a video...
Hey! One year without videos. Are you ok?
That’s a crying shame they send that reel back like that! I am going to bet they didn’t check anything just add new grease to the old grease and sent it back!
Why I only buy Shimano. Best Factory service available. Please tell me other companies that do near as good or as well. I have not found one yet.
NCT it is necessary to go over twice a year before and after
Even fish is embarrassed if they were caught with this reel...
looks like we better have another name change here and institute some new servicing protocols and personnel changes.. back to square one and hopeful avoidance of bankruptcy.
Companies pay lots of money to consultants for dissection and troubleshooting that you just did for free. How they move forward will determine what type of company Visser is. You gotta work harder than the established companies like VS if you wanna play in their sand box.
$700 door stop 🤣🤣🤣
Thoughts on Florida fishing products carbon edition reels? Please
Don't know anything about them or anyone that uses their product. They look pretty...
Maybe your second dream job could be redesigning reels for Visser???
Vissar should pay you for this breakdown and analysis.
Since all sealed reels leak why not make a reel that you just fill up the body with gear oil like the transmission on a car? They could make it easy to simply empty the used oil and change the oil. Could make it easy to change out used bearings and install new bearings. Could make the components out of brass.
Van Staal made a mistake with this reel. They should just stick to the VR as a secondary reel instead of branching out with another second class VS .
LOL excellent new yorker demonstration
Ooooooh the "vicious" reels!
Nooooo..... 😱 Was ready to order one for Christmas. Maybe Vanstaal (or 2 Tsunami)? 🤔. Thank you friend!!! 🤣🤣🤣
Glad I bought a VS instead now... Just WOW.
Hi - What happened? Wondering of you plan to continue this channel in the future?
Interesting channel. I've always liked messing with reels--baitcaster and spinning. I've never spent more than $150...probably more like $100. If I used one in salt, apart it came when I got home. I guess even Van Staal spinning parts are made in China. I can't imagine spending $500 or more on any reel. If I did, I'd want it to be flawless. Planned obsolescence...boo.
Can you do a video of the tearing down of Shimanos Talica 2 speed?
Yup... Just have to film the reassembly
Can I use Corrosionx grease on carbontex drag washers?
I would advise against it... But I don't have any experience
I love your stubby fingers. Kudos to the Star Trek Enterprise reference. Check out Star Trek: Picard... it’s good.
That must be the new Chinese stainmore steel.
You just need to make the commitment and get a van Staal
So true I swear these are all van staal knockoffs
Wouldn't brass gears and internal components be superior? Marine grade brass is also much easier to machine.
I will not buy a Visser. For half the price I bought a Tica Talisman. It's smooth and quiet. I like your channel, I subbed.