ServiceNow's CSDM explained in 10 minutes

Join us to learn about the core concepts of the CSDM and how it affects your journey to Service Management greatness!
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00:00 Introduction
01:22 Topics
01:27 Why care about CSDM?
03:09 What is a service?
05:01 CSDM fundamentals
10:37 Outro
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Einar & Partners are consultants specialised in ServiceNow ITOM and AiOps.
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[@Adrian230]

Never expected that one day, some Bosnians in the mountains will explain CSDM to me. Thank you very much 😀

[@katedavis3953]

Wow, thank you. I have watched so many videos on CSDM that never explain what the hell it is. This was to the point and explained perfectly. Bonus, I love how you guys are outside! Cheers

[@whmills02]

Well done Gentlemen. Simple yet succinct explanation!

[@MrStuartp]

This was fantastic, so well explained. Diagrams were excellent.

[@peterfriedl1541]

Great Video, greetings to the whole Team!

[@henrikjohansson3169]

Excellent video. I will definitely point this one out to customers as a great primer to understand.

[@mlemartien]

Great job in breaking down CSDM in 10 minutes. Not a simple task!

[@James-vg8bn]

Great video. Michelle is excellent and worked with him previously. Very knowledgable.

[@zelawar1]

Excellent and simple definition for CSDM

[@arielgritti7515]

Thanks for sharing. Well explained in a short time. It's a challenge.

[@user-sg2xs5hb3z]

The video really helped me to understand the CSDM. Thanks a lot :)

[@kamranayub4680]

very well explained. Great job team

[@tysonelder646]

As always - awesome work!

[@HelloWorld24680]

As always .. good clarity in concepts with visuals. 👍 Keep rocking guys 🎉

[@augustonieto607]

Excellent content, congrats!

[@TECHNOL0GY]

Great content. Thanks!

[@bosnit]

Thank you for this amazing video

[@chumalump]

Great examples. On the slide "A Simplified Overview" of Confluence wiki, which table classes would you use for Service and Application Service?

[@einarpartners7707]

Hi, you can find the CSDM to CMDB mapping right here:
docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/csdm-implementation/concept/csdm-to-cmdb-mapping.html

[@michel-vincentleriche3326]

Je pars à Lacanau? Ah bon

[@michel4743]

Oui, c’est chouette là-bas! ☺️

[@profh9382]

CSDM isn’t entirely prescriptive, it’s based on the customer needs and requirements. But good quick intro guys🚀