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Is Service Mapping here only referring to Top down service mapping? We can still expedite service mapping with manual method via service population choice list. This technique still works to some extent where in house products do not have in built discovery patterns.

Great video, I appreciate that you share it. Thank you.

Well done Gentlemen. Simple yet succinct explanation!

Wow, thank you. I have watched so many videos on CSDM that never explain what the hell it is. This was to the point and explained perfectly. Bonus, I love how you guys are outside! Cheers

Very nicely explained

CSDM isn’t entirely prescriptive, it’s based on the customer needs and requirements. But good quick intro guys🚀

This was fantastic, so well explained. Diagrams were excellent.

*Promo sm*

Excellent video. I will definitely point this one out to customers as a great primer to understand.

Nice presentation, One query on the slide "How to the roles interact", What is the Business Stakeholders discuss with the CMDB process owner

Thank you for sharing, implementing CSDM with the already implemented and customised CMDB is really difficult. Your video helped me in getting the right direction and how we should focus on outcome based approach rather than building product models that people usually follow. Good one!

Thank you! I always learn something new and useful from your videos.

Great overview - focus on the outcomes!

Excellent and simple definition for CSDM

The video really helped me to understand the CSDM. Thanks a lot :)

Never expected that one day, some Bosnians in the mountains will explain CSDM to me. Thank you very much 😀

Very nicely articulated, as always.

Great content. Thanks!

fun & clear ;)

😈 Promo-SM

Truly a master class...

Thanks for sharing. Well explained in a short time. It's a challenge.

As always - awesome work!

Excellent content!!!!!, congrats

very well explained. Great job team

Great video. Michelle is excellent and worked with him previously. Very knowledgable.

This is an absolutely fabulous video about ServiceNow ITOM Event Management (Health) and how to implement. well done!

Excellent content, congrats!

Je pars à Lacanau? Ah bon

As always .. good clarity in concepts with visuals. 👍 Keep rocking guys 🎉

Great job in breaking down CSDM in 10 minutes. Not a simple task!

Great Video, greetings to the whole Team!

Great examples. On the slide "A Simplified Overview" of Confluence wiki, which table classes would you use for Service and Application Service?

Thank you for this amazing video

How to run a powershell script from check definition to pull the machine data in service now?

Thank you man

😔 𝔭𝔯𝔬𝔪𝔬𝔰𝔪

Great understanding on ACC, thanks for showing all details using lab. Prost! Danke..

I want support for itom discovery admin

These are the best dressed ServiceNow guys on TH-cam. Full stop. Ha.

One of the best Service Mapping video of ServiceNow.

Educating the customer is one of the most tedious task of service mapping 😭

can this be also useful for servicemapping aswell ?

hey will this discovery helps in brininging all the fields that can be used or limited to only few fields ?

This is a really interesting candidate to replace the SCCM integration. Since we have ITOM visibility and will be retiring SCCM from our environment in the near future, we have been looking for agent based alternatives. This seems like a good fit. However Agentless Discovery and the SCCM integrations work with both PROD and DEV instances of ServiceNow. From what you have shown, it seems that ACC clinet would only be able to point to one MID server (e.g. PROD) so testing changes in DEV will prove more complicated. Have I understood this correctly?

Great topic and in such short time, we get that idea how we relate the discovery and security. Thanks!

Its a great Master class to kick start the ITOM roadmap. We know that its difficult to cover all topics in single video. will see more and more from you in future. The CSDM concept was also cleared in simple language and with best example. Thanks a ton!

There's no such thing as an "Application Service". A software application can be part of a Business Service or a Technical Service.

👏🏽

Great Video! Very Well Done Alex! And your Vest is awesome, too :D