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Einar & Partners
Netherlands
เข้าร่วมเมื่อ 9 ก.พ. 2021
ITOM & AIOps Strategy made simple. On our channel viewers can find cutting-edge webinars, information videos and analysis of the latest in IT Operations & AIOps. ServiceNow, AIMS and more platforms are featured by industry-leading experts. Organizational, technical and process blending together into a simplified formula easy to understand.
ServiceNow CSDM Masterclass: Insights & Best Practices from +35 Implementations
ServiceNow CSDM Masterclass: Insights & Best Practices from +35 Implementations
Welcome to our comprehensive masterclass on ServiceNow Common Service Data Model (CSDM)! Based on research from 35 implementations, we delve into the scoping trends, use cases, and best practices in ServiceNow CSDM implementation. This session is packed with valuable insights gathered from extensive research and real-world applications, helping you navigate the complexities of CSDM with ease.
Key Insights of this Masterclass
Scope and Trends for CSDM: Understand where the industry is heading and how the landscape is evolving.
Realized Use Cases and Values: Explore actual use cases from various organizations and the tangible benefits they have achieved with CSDM.
Best Practices and Governance Tips: Gain knowledge from our experts on implementing effective governance strategies and best practices.
Lessons Learned: Learn from both our extensive research and firsthand experiences to avoid common pitfalls in CSDM projects.
Free Resource
Don't miss out on our exclusive report: "ServiceNow CSDM Implementation Benchmarks - Roadmaps & Scoping Trends for 2024." This comprehensive guide provides benchmarks, roadmaps, and scoping trends crucial for your CSDM journey. Download it for free here: t.ly/7Ziru.
Follow Us
Want to read more about our organization and the digital research we conduct?
Head over to www.einar.partners/ and
research.einar.partners/
Stay updated with our latest videos and news by following us on LinkedIn and TH-cam. We publish teasers, links to white papers, and announce workshops.
LinkedIn: bit.ly/3fARpSb
TH-cam: bit.ly/3rZde2Q
Timestamps:
0:00 Introduction & Background
7:30 The CMDB Plateau
11:40 CSDM Scoping & Roadmap Trends
19:20 Roadmaps - reinvesting vs expanding
22:00 Key insights related to roadmaps
28:10 CSDM Use-Cases - Trends & Investments
30:30 Measuring CSDM Success
33:30 Governance Best Practices
38:30 Ownership Best Practices
53:00 Perception of CSDM - hot or not?
57:40 - Q&A and Outro
Keywords and Tags
ServiceNow CSDM, ServiceNow Common Service Data Model, CSDM implementation, CSDM best practices, IT operations, CSDM trends 2024, governance tips, ServiceNow roadmap, CSDM use cases, digital transformation, IT service management, CSDM challenges, IT governance, ServiceNow insights, ServiceNow benchmarks, CSDM research, ServiceNow data model, #ServiceNow, #CSDM, #ITOperations, #DigitalTransformation, #ITGovernance, #ServiceManagement, #ITTrends, #Benchmarking, #BestPractices, #Research, #UseCases
If you want to reach us directly, send us an email at ping@einar.partners
Welcome to our comprehensive masterclass on ServiceNow Common Service Data Model (CSDM)! Based on research from 35 implementations, we delve into the scoping trends, use cases, and best practices in ServiceNow CSDM implementation. This session is packed with valuable insights gathered from extensive research and real-world applications, helping you navigate the complexities of CSDM with ease.
Key Insights of this Masterclass
Scope and Trends for CSDM: Understand where the industry is heading and how the landscape is evolving.
Realized Use Cases and Values: Explore actual use cases from various organizations and the tangible benefits they have achieved with CSDM.
Best Practices and Governance Tips: Gain knowledge from our experts on implementing effective governance strategies and best practices.
Lessons Learned: Learn from both our extensive research and firsthand experiences to avoid common pitfalls in CSDM projects.
Free Resource
Don't miss out on our exclusive report: "ServiceNow CSDM Implementation Benchmarks - Roadmaps & Scoping Trends for 2024." This comprehensive guide provides benchmarks, roadmaps, and scoping trends crucial for your CSDM journey. Download it for free here: t.ly/7Ziru.
Follow Us
Want to read more about our organization and the digital research we conduct?
Head over to www.einar.partners/ and
research.einar.partners/
Stay updated with our latest videos and news by following us on LinkedIn and TH-cam. We publish teasers, links to white papers, and announce workshops.
LinkedIn: bit.ly/3fARpSb
TH-cam: bit.ly/3rZde2Q
Timestamps:
0:00 Introduction & Background
7:30 The CMDB Plateau
11:40 CSDM Scoping & Roadmap Trends
19:20 Roadmaps - reinvesting vs expanding
22:00 Key insights related to roadmaps
28:10 CSDM Use-Cases - Trends & Investments
30:30 Measuring CSDM Success
33:30 Governance Best Practices
38:30 Ownership Best Practices
53:00 Perception of CSDM - hot or not?
57:40 - Q&A and Outro
Keywords and Tags
ServiceNow CSDM, ServiceNow Common Service Data Model, CSDM implementation, CSDM best practices, IT operations, CSDM trends 2024, governance tips, ServiceNow roadmap, CSDM use cases, digital transformation, IT service management, CSDM challenges, IT governance, ServiceNow insights, ServiceNow benchmarks, CSDM research, ServiceNow data model, #ServiceNow, #CSDM, #ITOperations, #DigitalTransformation, #ITGovernance, #ServiceManagement, #ITTrends, #Benchmarking, #BestPractices, #Research, #UseCases
If you want to reach us directly, send us an email at ping@einar.partners
มุมมอง: 1 200
วีดีโอ
CIOs, CISOs: How to launch your CMDB project to meet DORA requirements on time
มุมมอง 2293 หลายเดือนก่อน
Thank you for reading the description. Einar & Partners specializes in ServiceNow IT Operations Management (ITOM) and Artificial Intelligence for IT Operations (AIOps). 🔍 Video Overview: In this video, Nicolas Hoffman, an experienced ServiceNow consultant with 12 years in the field, explores the impact of the European Union's Digital Operational Resilience Act (DORA) on IT service management. J...
Building a CSDM Business Case: Culture & Organizational Transformation
มุมมอง 2014 หลายเดือนก่อน
Part 2 of the business case video for CSDM. What cultural values, benefits and improvements does CSDM bring? How can you scale CSDM through-out the organization? We give you our perspective together with our expert guest in the E&P studio! 00:00 - Intro & Backstory 01:20 - Cultural values & components of CSDM 01:50 - Service Commitments 02:34 - Describing services 03:50 - Organizational Transfo...
Preparing Service Operations and Governance for DORA with ServiceNow
มุมมอง 3664 หลายเดือนก่อน
Thank you for reading the description. Einar & Partners are consultants specialised in ServiceNow ITOM and AiOps. Preparing Service Operations and Governance for DORA Webinar, co-created by Einar and Partners and The Cloud People, dives into how financial institutions can prepare for the Digital Operational Resilience Act (DORA) and leverage ServiceNow to streamline the process. Key Points: - D...
Building a CSDM Business Case: Values of CSDM
มุมมอง 90110 หลายเดือนก่อน
00:00 - Introduction 01:07 - What is CSDM 02:30 - Value 1: Architecture & operation closer 03:44 - Value 2: Ownership clarity 04:33 - Value 3: Bringing infrastructure context 05:45 - Value 4: Standardization & Automation 06:52 - Tips for building a business case 09:00 - Next part & Outro Thank you for reading the description. Einar & Partners are consultants specialised in ServiceNow ITOM & AIO...
CSDM Application Services: build Operational Resilience by connecting Services and Operations
มุมมอง 1.8Kปีที่แล้ว
What is the role of an Application Service in the CSDM framework? You might be surprised how important this piece of the puzzle represents, and it is not only about Service Mapping! In this video, Michel, Lead Strategic Advisor at Einar & Partners, will take you on a journey to the Grand Canyon while he explains the concepts around Application Services on the Now Platform. 00:00 Introduction 01...
Unlocking ServiceNow Config Management: 4 Key Strategies
มุมมอง 655ปีที่แล้ว
What does it take to become a great config manager? Great configuration management is an art-form and here we cover the most important aspects of going from "good" to "superstar" in the role of configuration manager - with the help of an expert guest-speaker in our studio. 00:00 - Introduction 01:00 - Roles & Responsibilities 02:35 - Process Owner 04:35 - Diplomacy & Strategic Mindset 05:12 - T...
Health Log Analytics (HLA) Expert Panel - Strategy & Implementation
มุมมอง 317ปีที่แล้ว
Our expert panel discussion about Health Log Analytics and experiences around implementation, data science and best practices to boost AIOps. Conceptual, practical and real-life in a dynamic expert panel by National Grid, Logsight.ai and Einar & Partners. 00:00 - Setting the stage 10:00 - The journey of HLA (National Grid & Logsight) 21:00 - Estimating ROI 27:00 - TCO & Scaling 29:15 - Complexi...
ITOM Masterclass: Scaling CMDB Governance (ServiceNow)
มุมมอง 1.3Kปีที่แล้ว
Einar & Partners unpacking CMDB Governance and how to scale the culture around managing a CMDB team successfully. 00:00 - Start 00:30 - Introduction 06:15 - Common Challenges 12:46 - Defining CMDB Governance 18:50 - Creating the CMDB dream-team 40:15 - Governance Models & Generating Buy-In 55:30 - Q&A / Wrap-up Thank you for reading the description. Einar & Partners are consultants specialised ...
ServiceNow's CSDM explained in 10 minutes
มุมมอง 14Kปีที่แล้ว
Join us to learn about the core concepts of the CSDM and how it affects your journey to Service Management greatness! 00:00 Introduction 01:22 Topics 01:27 Why care about CSDM? 03:09 What is a service? 05:01 CSDM fundamentals 10:37 Outro Thank you for reading the description. Einar & Partners are consultants specialised in ServiceNow ITOM and AiOps. To stay up with all our latest videos and new...
Creating a scalable Service Mapping Pilot / PoC - ServiceNow ITOM
มุมมอง 1K2 ปีที่แล้ว
A few tips and guidelines around creating a successful Service Mapping Pilot for ServiceNow ITOM. 00:00 - Introduction 00:45 - Qualifying pilot services 02:10 - What to focus on 03:07 - Benchmarking development efforts 03:55 - The bigger picture & final words Check out more details about Service Mapping on E&P Website: einar.partners/service-mapping/ Thank you for reading the description. Einar...
To The Lab: gMSA for ServiceNow Discovery - a comprehensive summary
มุมมอง 1.2K2 ปีที่แล้ว
Group Managed Service Accounts (gMSA) for ServiceNow Discovery will be officially supported with the San Diego release. In this video, Michel explains why you should consider gMSA for discovery implementations and how it's done. 00:00 - Introduction 00:49 - Why consider gMSA 02:21 - The technical concept explained 03:36 - To The Lab: setting up gMSA 06:47 - To The Lab: demonstration 09:23 - Con...
Implementing ServiceNow Event Management - Best Practices & Guide (ITOM)
มุมมอง 1.9K2 ปีที่แล้ว
00:00 - Introduction 09:00 - Capabilities of Event Management 17:00 - Blueprint of capabilities 28:00 - Scaling Event Management 38:00 - Rollout Models 42:00 - Pillars of success 45:00 - Calculating the business case 52:00 - Study case & Outro Thank you for reading the description. Einar & Partners are consultants specialised in ServiceNow ITOM and AiOps. To stay up with all our latest videos a...
Masterclass: Demystifying ML- & AI in ServiceNow ITOM (Metric Intelligence)
มุมมอง 7882 ปีที่แล้ว
Are you curious to know more about the AI- & ML parts of ServiceNow ITOM? What does AI really mean in the context of “AIOps”? There’s plenty of promises of what ML and AI can do, but difficult to find practical information on how it’s working under the hood. In this unique masterclass by Einar & Partners, industry leaders break down and demystify the Machine Learning and AI concepts of ServiceN...
Planning for ServiceNow Discovery - People, Process, Technology
มุมมอง 1.2K2 ปีที่แล้ว
Planning for a ServiceNow Discovery Implementation can be a challenging task - unless you know how! In this video, Michel is going to cover the foundational considerations to be made for your Discovery implementation to be a success by looking at three key aspects - People, Process, and Technology. 00:00 - Introduction 00:44 - Values and Benefits 02:10 - Strategy: People 03:21 - Strategy: Proce...
Quantifying ServiceNow Discovery - ROI, Budget & Project Guidelines
มุมมอง 9512 ปีที่แล้ว
Quantifying ServiceNow Discovery - ROI, Budget & Project Guidelines
Expert Talk: Why ServiceNow Discovery? Values & Benefits
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Expert Talk: Why ServiceNow Discovery? Values & Benefits
ITOM Masterclass: Site Reliability Engineering & Observability @ ServiceNow
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ITOM Masterclass: Site Reliability Engineering & Observability @ ServiceNow
Site Reliability Operations with ServiceNow - SRE Mastery
มุมมอง 1.3K3 ปีที่แล้ว
Site Reliability Operations with ServiceNow - SRE Mastery
Let's talk about ITOM Security (Discovery, CMDB & ServiceNow)
มุมมอง 1.4K3 ปีที่แล้ว
Let's talk about ITOM Security (Discovery, CMDB & ServiceNow)
AIOps & Anomaly Detection - Operating Model & Business (Masterclass)
มุมมอง 2223 ปีที่แล้ว
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To The Lab: ServiceNow Agent Client Collector for Visibility
มุมมอง 3.4K3 ปีที่แล้ว
To The Lab: ServiceNow Agent Client Collector for Visibility
ServiceNow Service Mapping Implementation - Strategy & Best Practices
มุมมอง 7K3 ปีที่แล้ว
ServiceNow Service Mapping Implementation - Strategy & Best Practices
Agent Based Discovery in ServiceNow ITOM
มุมมอง 2.2K3 ปีที่แล้ว
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Creating the ultimate ServiceNow ITOM Roadmap - After Discovery
มุมมอง 2.3K3 ปีที่แล้ว
Creating the ultimate ServiceNow ITOM Roadmap - After Discovery
Is Service Mapping here only referring to Top down service mapping? We can still expedite service mapping with manual method via service population choice list. This technique still works to some extent where in house products do not have in built discovery patterns.
Great video, I appreciate that you share it. Thank you.
Well done Gentlemen. Simple yet succinct explanation!
Wow, thank you. I have watched so many videos on CSDM that never explain what the hell it is. This was to the point and explained perfectly. Bonus, I love how you guys are outside! Cheers
Very nicely explained
CSDM isn’t entirely prescriptive, it’s based on the customer needs and requirements. But good quick intro guys🚀
This was fantastic, so well explained. Diagrams were excellent.
*Promo sm*
Excellent video. I will definitely point this one out to customers as a great primer to understand.
Nice presentation, One query on the slide "How to the roles interact", What is the Business Stakeholders discuss with the CMDB process owner
Thank you for sharing, implementing CSDM with the already implemented and customised CMDB is really difficult. Your video helped me in getting the right direction and how we should focus on outcome based approach rather than building product models that people usually follow. Good one!
Thank you! I always learn something new and useful from your videos.
Great overview - focus on the outcomes!
Excellent and simple definition for CSDM
The video really helped me to understand the CSDM. Thanks a lot :)
Never expected that one day, some Bosnians in the mountains will explain CSDM to me. Thank you very much 😀
Very nicely articulated, as always.
Great content. Thanks!
fun & clear ;)
😈 Promo-SM
Truly a master class...
Thanks for sharing. Well explained in a short time. It's a challenge.
As always - awesome work!
Excellent content!!!!!, congrats
very well explained. Great job team
Great video. Michelle is excellent and worked with him previously. Very knowledgable.
This is an absolutely fabulous video about ServiceNow ITOM Event Management (Health) and how to implement. well done!
Excellent content, congrats!
Je pars à Lacanau? Ah bon
Oui, c’est chouette là-bas! ☺️
As always .. good clarity in concepts with visuals. 👍 Keep rocking guys 🎉
Great job in breaking down CSDM in 10 minutes. Not a simple task!
Great Video, greetings to the whole Team!
Great examples. On the slide "A Simplified Overview" of Confluence wiki, which table classes would you use for Service and Application Service?
Hi, you can find the CSDM to CMDB mapping right here: docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/csdm-implementation/concept/csdm-to-cmdb-mapping.html
Thank you for this amazing video
How to run a powershell script from check definition to pull the machine data in service now?
Thank you man
😔 𝔭𝔯𝔬𝔪𝔬𝔰𝔪
Great understanding on ACC, thanks for showing all details using lab. Prost! Danke..
I want support for itom discovery admin
These are the best dressed ServiceNow guys on TH-cam. Full stop. Ha.
One of the best Service Mapping video of ServiceNow.
Educating the customer is one of the most tedious task of service mapping 😭
can this be also useful for servicemapping aswell ?
Hey! Yes, definitely! Unless you couple it with JEA... JEA has some restrictions, but gMSA alone does not inhibit any of Discovery's functionality.
@@einarpartners7707 Thanks for the quick reply
hey will this discovery helps in brininging all the fields that can be used or limited to only few fields ?
Hey! You still have full Discovery functionality when using gMSA.
This is a really interesting candidate to replace the SCCM integration. Since we have ITOM visibility and will be retiring SCCM from our environment in the near future, we have been looking for agent based alternatives. This seems like a good fit. However Agentless Discovery and the SCCM integrations work with both PROD and DEV instances of ServiceNow. From what you have shown, it seems that ACC clinet would only be able to point to one MID server (e.g. PROD) so testing changes in DEV will prove more complicated. Have I understood this correctly?
Hi, thanks for your great questions. Yes, you are 100% spot on! The ACC can be configured with a list of multiple MID Servers, however this is only for fail-over purposes. Meaning, if the first MID Server on the list fails to connect, then the ACC will try the next one on the list. You can find all these details in the acc.yml.example file that is provided with every ACC installation.
@@einarpartners7707 I suppose it may be possible to install more than one ACC on the same client machine?
Great topic and in such short time, we get that idea how we relate the discovery and security. Thanks!
Its a great Master class to kick start the ITOM roadmap. We know that its difficult to cover all topics in single video. will see more and more from you in future. The CSDM concept was also cleared in simple language and with best example. Thanks a ton!
There's no such thing as an "Application Service". A software application can be part of a Business Service or a Technical Service.
Hi Edward, thanks for your input. This is indeed a valid interpretation. However, please note that during our classes we're using the standard CSDM model (data-model) from ServiceNow, of which "Application Services" is a terminology and widely established concept. If that is an appropriate definition or not, is another (interesting) debate. Hope this gives you some perspective/insight into our choice of referring to "Application Services".
Business Services can be (software) Application Services.
👏🏽
Great Video! Very Well Done Alex! And your Vest is awesome, too :D
Thanks! 😃