ServiceNow Service Mapping Implementation - Strategy & Best Practices

In this webinar by Einar & Partners together with iTSM Group you'll learn about service mapping and the factors to consider for creating a successful rollout.
00:00 Introduction
03:30 Agenda
06:10 Preparing Service Mapping
13:30 Planning Service Mapping
31:37 Success factors for implementation
51:05 Benchmarks and rollout models
56:30 Outro
The ultimate end-goal for any Service Mapping project is to map infrastructure to the application layer automatically. However, there are many pitfalls, especially in a dynamic and DevOps-driven world of cloud and infrastructure.
Alexander Ljungström, who previously worked at ServiceNow in the Service Mapping team and Fabian Kunzke, ITOM- & AIOps lead (iTSM Group), discloses their knowledge without any sales-fuzz or reiterating product documentation.
For those of you who want to learn more about ITOM Service Mapping (among other ITOM topics) visit the Einar & Partners digital research archive on:
einar.partners/digital-research/.
Want Service Mapping advice? Contact Einar & Partners on:
einar.partners/get-in-touch/
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Einar & Partners are consultants specialised in ServiceNow ITOM and AiOps.
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[@edwardwilliams3498]

There's no such thing as an "Application Service". A software application can be part of a Business Service or a Technical Service.

[@einarpartners7707]

Hi Edward, thanks for your input. This is indeed a valid interpretation. However, please note that during our classes we're using the standard CSDM model (data-model) from ServiceNow, of which "Application Services" is a terminology and widely established concept. If that is an appropriate definition or not, is another (interesting) debate. Hope this gives you some perspective/insight into our choice of referring to "Application Services".

[@exdoode]

Business Services can be (software) Application Services.