When the dealer first claimed that they didn't make mistakes (after paying off the loan on your new truck), I would have simply said, "OK, thanks!" and left it at that. If they want to pay for my truck, I would be happy to let them!
We thought about that, but the title would have been in limbo forever. The paperwork for this was the biggest nightmare. I can honestly say that we will never recommend them to anyone.
I didn’t think it would be necessary to bring it up, but when a dealership pays off your brand new truck for you, you take a picture of that you record the conversation with the bank and the dealership saying everything is good to go and then you enjoy your brand new free truck because there is nothing they can really do about it at that point they can try to take you to court but you have all that you need I hope you learn something from this.
If you don't have your plates and the temporary is expiring most states offer either an extension or a new temporary. Though, I doubt I'd take a newly purchased vehicle on vacation short of it just came from the factory. My most recent experience, I was sold a vehicle that was guzzling oil. A gas powered car that would roll coal when I floored it. What made it worse is that it was an Audi and only Audi dealers and certified mechanics can service the thing. The dealer I bought the Audi from could not service it, something I found out about a week after purchasing the thing. It was so low on oil the low oil light came on. (Which tells me they lied through their teeth when they said they'd serviced it. Probably falsified the Cal smog too.) I can just imagine taking that thing on a road trip and having it run dry of oil out in the middle of nowhere. Regarding licence plate screw ups, I had another dealer way back entered the wrong address and my plates went to my horse ranch in Kentucky. I did not own a horse ranch in Kentucky. Still don't.
Wow, that sounds like two nightmare situations! It’s so frustrating when a dealer fails to disclose issues like that, especially with a high-maintenance car like an Audi. Having to rely on certified mechanics can really add up too. And I completely agree-having a dealer mess up something as simple as the address for your plates is crazy and should never happen! Thanks for sharing your story-it's a good reminder to do some extra checks and ask a ton of questions before driving off the lot.
My worst was a new F150 from the dealer I paid it of the day I got it and later that day the drivers window stopped working '' I went to a drive through for coffee and had to pull up and get out and walk back to the window for my order'' I went to the deal and told them and they put the tester on and said It never showed a code so we can't fix it. This happened a lot and some time the window would go down by itself once in a rainstorm and it would not go up so I went to the dealer dripping wet they said '' don't drive around with the window down you will destroy the computer and wires and ...''' They blamed me for doing this because again no code showed up, I got up one day and the windows were all down and the truck was full of snow and again no code, I had headlights go out at 2am on the highway, I had the fan for the heater stop working, I had the truck start on it's own overnight and just site burning gas and this happened a few times, I had the truck not want to turn of when I got out with the key in hand, I had times when the truck would not start and had no power to anything not even the dash lights or display , It dropped into 2nd gear on the highway when I passed and then pulled back into the right land '' Im sure the guy I just passed thought I was break checking him '' The 4x4 system was messed up and would not work or would turn on by it self , the list just goes on and on and time after time the dealer said '' can't fix it if the computer doesn't log a code,'' I traded that truck with 33,000 miles on it after 3 years of fighting with ford to fix it or just give me another one and even said id take a used truck with low miles and they refused , To be fair they did replace 3 computers 2 alternators 4 batteries the full wiring harness but it never fixed the problems and even with the all that work done the last time I got it back the door would not unlock and the fan did not work and the guy who did the work was standing there and seen it and said Just trade it with another dealer because your warranty is up and the next computer is going to cost you out of pocket, So 33,000 miles and most of that was highway on 2 cross country road trips.
Oh man, that sounds like an absolute rollercoaster of issues! Dealing with one or two glitches is frustrating enough, but your experience was on another level. Having to handle everything from windows going rogue to the truck starting on its own must have been exhausting. It’s wild that they kept saying “no code, no fix”-as if you could just ignore all those problems! It’s incredible you held out for three years and even did cross-country trips with all those unpredictable issues. It’s really disappointing Ford didn’t do more to make things right, especially after you tried so many times to get it fixed. Thanks for sharing!
With all of the paperwork screw ups, it would seem to me that they need more competent people in the Doc people. And because of this, they probably need to increase the "Doc Fees" Because if they can't do it right for this cost, clearly it would be better if you paid more for the correct service.
If people private message us, we will give out the name. Unless you live in Western Colorado, it's probably not one most people would purchase through anyway.
Watching this from the UK, staggering incompetence, what a nightmare..
Yeah, it's amazing how bad some dealerships can be.
When the dealer first claimed that they didn't make mistakes (after paying off the loan on your new truck), I would have simply said, "OK, thanks!" and left it at that. If they want to pay for my truck, I would be happy to let them!
We thought about that, but the title would have been in limbo forever. The paperwork for this was the biggest nightmare. I can honestly say that we will never recommend them to anyone.
I agree, I would explain it once to them and if they can't figure it out that is on them.
I didn’t think it would be necessary to bring it up, but when a dealership pays off your brand new truck for you, you take a picture of that you record the conversation with the bank and the dealership saying everything is good to go and then you enjoy your brand new free truck because there is nothing they can really do about it at that point they can try to take you to court but you have all that you need I hope you learn something from this.
It would have been nice to have a free truck, but the title was messed up, so eventually, we would have had to have the dealership fix it.
If you don't have your plates and the temporary is expiring most states offer either an extension or a new temporary. Though, I doubt I'd take a newly purchased vehicle on vacation short of it just came from the factory. My most recent experience, I was sold a vehicle that was guzzling oil. A gas powered car that would roll coal when I floored it. What made it worse is that it was an Audi and only Audi dealers and certified mechanics can service the thing. The dealer I bought the Audi from could not service it, something I found out about a week after purchasing the thing. It was so low on oil the low oil light came on. (Which tells me they lied through their teeth when they said they'd serviced it. Probably falsified the Cal smog too.) I can just imagine taking that thing on a road trip and having it run dry of oil out in the middle of nowhere. Regarding licence plate screw ups, I had another dealer way back entered the wrong address and my plates went to my horse ranch in Kentucky. I did not own a horse ranch in Kentucky. Still don't.
Wow, that sounds like two nightmare situations! It’s so frustrating when a dealer fails to disclose issues like that, especially with a high-maintenance car like an Audi. Having to rely on certified mechanics can really add up too. And I completely agree-having a dealer mess up something as simple as the address for your plates is crazy and should never happen! Thanks for sharing your story-it's a good reminder to do some extra checks and ask a ton of questions before driving off the lot.
My worst was a new F150 from the dealer I paid it of the day I got it and later that day the drivers window stopped working '' I went to a drive through for coffee and had to pull up and get out and walk back to the window for my order'' I went to the deal and told them and they put the tester on and said It never showed a code so we can't fix it. This happened a lot and some time the window would go down by itself once in a rainstorm and it would not go up so I went to the dealer dripping wet they said '' don't drive around with the window down you will destroy the computer and wires and ...''' They blamed me for doing this because again no code showed up, I got up one day and the windows were all down and the truck was full of snow and again no code, I had headlights go out at 2am on the highway, I had the fan for the heater stop working, I had the truck start on it's own overnight and just site burning gas and this happened a few times, I had the truck not want to turn of when I got out with the key in hand, I had times when the truck would not start and had no power to anything not even the dash lights or display , It dropped into 2nd gear on the highway when I passed and then pulled back into the right land '' Im sure the guy I just passed thought I was break checking him '' The 4x4 system was messed up and would not work or would turn on by it self , the list just goes on and on and time after time the dealer said '' can't fix it if the computer doesn't log a code,'' I traded that truck with 33,000 miles on it after 3 years of fighting with ford to fix it or just give me another one and even said id take a used truck with low miles and they refused , To be fair they did replace 3 computers 2 alternators 4 batteries the full wiring harness but it never fixed the problems and even with the all that work done the last time I got it back the door would not unlock and the fan did not work and the guy who did the work was standing there and seen it and said Just trade it with another dealer because your warranty is up and the next computer is going to cost you out of pocket, So 33,000 miles and most of that was highway on 2 cross country road trips.
Oh man, that sounds like an absolute rollercoaster of issues! Dealing with one or two glitches is frustrating enough, but your experience was on another level. Having to handle everything from windows going rogue to the truck starting on its own must have been exhausting. It’s wild that they kept saying “no code, no fix”-as if you could just ignore all those problems! It’s incredible you held out for three years and even did cross-country trips with all those unpredictable issues. It’s really disappointing Ford didn’t do more to make things right, especially after you tried so many times to get it fixed. Thanks for sharing!
After the exhaust con job pulled by VW I can't believe anyone would even buy one.
They are really solid-built cars overall.
Being from Denver, I'm curious about the Volkswagen dealership?
It's one located on Colfax on the Westside of I-25. Their name is pretty recognizable.
Costco auto buyers program is best way to purchase new car at this time.
We don't have a costo near us.
With all of the paperwork screw ups, it would seem to me that they need more competent people in the Doc people. And because of this, they probably need to increase the "Doc Fees" Because if they can't do it right for this cost, clearly it would be better if you paid more for the correct service.
The Doc Fees for a lot of these dealerships are out of control. It's amazing that they have a number of issues with a $500+ doc fee.
@@legendarytrails In Florida, the average Doc fee starts at $999.00!
You really should tell us which dealership sold you that Silverado. No one should go through that.
If people private message us, we will give out the name. Unless you live in Western Colorado, it's probably not one most people would purchase through anyway.