MOCK CALL SIMULATION FOR NEWBIES & APPLICANTS 2024 | HOW TO PASS YOUR MOCK CALL 💯

MOCK CALL SIMULATION FOR NEWBIES & APPLICANTS 2024 | HOW TO PASS YOUR MOCK CALL 💯
Are you a newbie or a call center applicant who wants to venture out in the world of BPO? If yes, this video is dedicated to you! In this mock call simulation, I will share with you how I typically handle a concern in a retail account. Make sure to pay close attention to the words and phrases that I am using as those can serve as your guide in performing your own call, or mock call.
Here are the insights you'll gain from watching this video:
1. How to deliver an opening spiel
2. How to provide A.E.R statements effectively. A for acknowledgment, E for empathy and R for reassurance
3. How to ask for more information, to ask probing questions
4. How to deliver your resolution positively
5. How to build rapport to your customer
6. How to offer additional assistance during the call
7. How to end the call promptly
Call Center Playlists: 👇
📍CALL CENTER GET HIRED TIPS & MORE!: • CALL CENTER GET HIRED ...
📍Get Hired In ONE Job Application: • Get Hired In ONE Job A...
Shop in our Shopee store: 🏬
📍 shopee.ph/nayumiceeshop
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OUTLINE:
0:00 - Intro
1:21 - Sample mock call
4:41 - Outro
KEYWORDS:
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HASHTAGS:
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I hope you've learned something from this video. 📸
Kindly like this video if yes, subscribe to this channel, comment your thoughts about this video, feel free to ask me questions or recommend any topic you'd like me to cover. See you next time! ❤️
No copyright infringement intended. All due credits to the owner of this music: 👇
Music: Rio de Janeiro
Musician: EnjoyMusic
URL: enjoymusic.ai
Love & light,
Nayumi Cee ✨

[@Nayumi_Cee]

Call Center Playlists: 👇
📍CALL CENTER GET HIRED TIPS & MORE!: th-cam.com/play/PLmI3xGK_3VNryNGfDUmEnYKHsp1ecUDjf.html
📍Get Hired In ONE Job Application: th-cam.com/play/PLmI3xGK_3VNpmJ9ULOJdABF2-BJBdkfnu.html
Shop in our Shopee store: 🏬
📍 shopee.ph/nayumiceeshop
Follow me on my FB Page: ✨
📍 facebook.com/noemiecantoria?mibextid=ZbWKwL

[@saltyt9683]

Love the rainbow lights. Thanks for the mock call video.

[@Nayumi_Cee]

Wow, thanks for noticing the rainbow lights! Hehe 🌈
You're welcome! 🤗

[@pjdava]

Nayumi Cee, Wow, this made my day brighter! Thank you!

[@Nayumi_Cee]

Amazing! Glad to hear that. Thanks for dropping by! 😀

[@Nayumi_Cee]

Here are the insights you'll gain from watching this video:
1. How to deliver an opening spiel
2. How to provide A.E.R statements effectively. A for acknowledgment, E for empathy and R for reassurance
3. How to ask for more information, to ask probing questions
4. How to deliver your resolution positively
5. How to build rapport to your customer
6. How to offer additional assistance during the call
7. How to end the call promptly

[@rommel1507]

ganda

[@Nayumi_Cee]

Thank you! 😁