How to wash the filters on your Dyson V11™ or V15™ cord-free vacuum
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- เผยแพร่เมื่อ 5 ต.ค. 2024
- How to wash your Dyson V11 or V15 cordless vacuum's filter unit. In normal use, the filter unit should be washed at least once a month.
Failure to wash it regularly could cause the 'Filter needs cleaning' message to display. Wash the filter unit using cold water without detergent. Wash the pleated paper element of the filter unit first; hold it upright under the cold water tap and agitate using a rotating motion.
Next, wash the foam element of the filter unit. Then, wash the outside of the filter unit; fill the unit with cold water, place your hand over the open end and shake gently. Repeat washing the inside and outside of the filter unit until the water runs clear.
After washing, allow the filter unit to dry completely for at least 24 hours before replacing it.
Our experts are on hand to help, so leave us a comment if you'd like some further advice.
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Nope! I have this exact machine. Did this a couple times & now it won’t work & im being told that your warranty won’t cover it!? Are you kidding?! I will never buy another Dyson if this doesn’t get resolved!
Your videos are just as high quality as your products, thanks for making these!
@Dyson Hello, i washed the filter but now it won't turn on despite being fully charged. Help!
First time visiting Dyson videos. This is the BEST instructional video I have ever seen. To the point, short, and non-conversational. The extra text under the video is perfect if more info is needed. THANK YOU!
What would have made it better is if it had shown a filter that had actually be used for longer than the 2 seconds at the start of that clip!
My V15 still smells terrible, found this video useless
@@McShane87its cleaning the filter, not the smell
Make sure the filter is actually dry before use. I recommend placing the filter on a floor register so air can blow thru it and thoroughly dry it. I put mine on top of our air purifier and it blows air thru it and dries it completely. If it's not completely dry you will get a moldly smell that will then travel thru the unit and make the whole thing smell.
Also, be very careful not to vacuum up ANY water.
rfair123, great advice!
And be prepared to have no vacuum until it's dry. I can't order a replacement part to swap out because Dyson Canada has been out of stock for months on end.
@@can_man same. I'm still waiting on a canister now for 4 months.
I Bought one Dyson Laser Detect last Month was Nervous spending all money on it
But. I am SPEECHLESS
I will Recommend this to any one
No words. Just. Brilliant👌
How about now?
Best way to clean it. Own a bagged HEPA vacuum and suction it clean.
1. They need to make two separate filters so you only ever wash the HEPA infrequently.
2. The mesh filter should be washed regularly but it would be hard to do since you can’t wring it out properly. Hence why they should be separate parts.
Great video. Cleaning the v11 filter for the first time. This is honestly one of best purchases I have ever made, I love this vacuum.
Me too!
Me too
Same. Originally bought the V11 and ended up with the V11 Outsize instead. Amazing machine.
Same. I have the V11 Torque Drive and it's amazing. Haven't used my plug-in vacuum for 3 months now.
@@equivalentexchangeisalie5726 Throw the plug in vacuum away! It should only be a bad memory at this point.
I've already washed and cleaned the filter but the screen is still telling me to wash it. Why is that happening?
Simple! Thank you Dyson for such a great vacuum! 😊
Glad you're enjoying your machine.
I washed my filter with water till clean then put a loop of light rope through it and whipped it around my body for 5 minutes. Was almost dry doing this and left it 24 hours. No problem. Tip: swing it around outside away from others and don't let go the line. Faster the better. My line was 6ft long.
😂😂😂 wow sounds like you lassoed your dyson filter . I just went onto porch and gave it a good shake lol although I cheated and bought a second filter so I didnt need to wait for it to dry ……..I was mildly concerned it maybe a little damp after 24hrs so that way guess work taken out of operation and I could continue to vacuum house.
Lateral thinking is so interesting,
Only posted 3 days ago? I was just looking on youtube how to clean Dyson V11.
There is no way that it will dry in this way after 24 hours. We leave it for 3 days and it is wet and smells bad. I think it would be easier to dry if they design it in a way that the filter can be detached from the plastic cover.
blow on it
Its says 24+ hours in the video
It’s a vacuumfilter ofcourse it’s gonna smell like wet dog
I usually quick dry it by putting it under the Sun or use a hair blower
You need to put it in a warm dry place
Video perfectly explains the process. I just wish the demo used a dirty, rather than a pristine filter. For instance, I would never tap the filter on the side of the trash can inside the house, because it makes a lot of dust. Instead, that's a task better suited for outside.
Confused why I got an alert to clean the filter after using the brand new vacuum for the first time?
Do not do this ! I did this dried it for a few days and it still blew up my motor. There is still quite a bit of moisture in the filter element you can't feel.
Good luck doing this
Hi there Michael, please send us a DM via our social media platform to take a look into this for you.
It should come with two filters !
For the price, absolutely! Being without a vacuum for 24+ hours should not be a thing with a $700+ vacuum cleaner.
I finally got where is the filter and how to clean it.
Don't put you hepa filter back in wet. You will have to get it repaired. FYI. Get a second filter instead.
Yeah thats what I did i got a second filter because I didnt want to need to wait for original filter to dry out before I could use vac. I think dyson should put second filter in with new vac and have very large writing to warn people not to put wet/damp filter back. Not everyone has internet yet or feels comfortable using computers. I work in library is amazing how many people dont know how to use internet corrrectly. I checked with Dyson over phone and upgraded my filter to Dyson Heppa (green filter) so now I have a purple one and a Green heppa one that suggests it filters even finer particles. V15 great and so convenient especially with a house cat who loves chucking his cat litter to the four winds on a daily basis. Do all cats do that or is it simply my cats? LOL
Excellent demonstration. Thank you Dyson
I usually put mine in my airing cupboard if it isn't fully dry.
Mine is usually ready for use after 24 hrs
💬 If you have any thoughts about this video, please give us feedback at: survey.euro.confirmit.com/wix/p262374414565.aspx?vid=101.
Why is soap not recommended? My filter came refurbished and smells extremely bad (musty chemical smell)
Thanks. Clearly (pun!) a helpful explanation / demo video. Cheers!
Thank you very much!
Very helpful
You're welcome Gabrielle.
I followed the video to clean the filter. Now this filter part gets very smelly. I have washed it again and left for over two days to dry. Still so smelly. After plugging back and switching on the V11, the smell is even more unbearable. Please advise how to fix it. Should I wash the filter with detergent? Any other customers experience the same?
Yes mine started growing mold!! No matter home much I clean it it never dries fast enough or something and I shake, Pat and press with a towel to get up as much moisture as possible. It’s so gross!
@@Feisler Can u dry it with a blow dryer?
@@lovelylouro I don't think you would harm the filter by using a hair dryer. Just be careful not to get the hair dryer too hot by having the hair dryer too close to the wet filter.
Really good video - easy and quick to clean the filters. Thank you
0:16 *Gently*
Nice, succinct and clear video, thanks. Two bits of feedback. Could @dyson reply to the reports of smelly filters. Also, a suggestion... You could guide after putting the filter down to dry, would be to lay it on it's side so it dries quicker and more thoroughly with improved airflow, I've a V11 Abso and this video was perfect for me, thanks.
Hi there. Thanks for dropping us a message.
That's not what we'd like to hear. Please send us a DM with your details, and we'll have a look into this for you.
Hi there, we're sorry for the issue you are experiencing with your machine. Please send us a private message so that we can assist with your machine.
@@dyson Hiya, thanks for the speedy response. thankfully not myself seeing the filters with odour, but if you scroll through some comments though you'll see a few. My filter's currently drying in it's side, nice and quick.
Apologies for any confusion. We also appreciate the clarification on your end. Generally, filters can collect a smell over time depending on the environment, and what is being collected with your machine. Outside of this, another source of smells would ultimately be not allowing the filter to fully dry prior to reinserting it into the machine. Some things we'd recommend to prevent this from occurring will be ringing/tapping out your filter, ensuring it's not left sitting to dry while still soaked. The temperature of the room, or area, where your filter is left to dry will also play a part in addition to airflow.
Depending on the problem being reported, we do have tips and recommendations in place to assist in resolving problems such as these. To ensure proper support can be provided, however, we would highly recommend contacting the country specific Dyson helpline number listed on your machine. We do have Dyson experts standing by who are happy to assist, if ever needed.
Best wishes.
i have washed the filter twice and i always experience the dry filter smelling very sour even after letting it dry after more than 24 hours. is there any way that i can prevent the filter from smelling bad? i washed and dried it the same way that is in the video
Same here. Smelling very sour whenever using it. Dyson please advise.
@@keenatsui8616 Maybe a couple of drops from essential oil on it could help ??
Wouldn't advise any detergents or essential oils, maybe @dyson can guide on when to replace. If it happens to me, I'd probably look to see how much white vinegar to dilute into water for a flush
Interesting I have not had that issue ……was it something you hoovered up not being typical household dirt/dust/cat fluff. I have a house cat and even though I have hoovered up lots of cat litter outside litter tray filter seemed fresh as a daisy after I washed it. I didnt breath in too much while initially washing as Im asthmatic. Fortunately washing filter didn’t trigger my allergies which was good plus I used plastic gloves to handle filter as I washed it to minimise skin contact etc
Maybe you have a duff filter with too much glue on it or something similar…..do they have filters glued in?
@@MrDob2009 no I wouldn’t do that. May get into motor and make it sticky. My filter fine in fact I have two filters because Im too impatient to wait necessary time for filter to dry and just want to continue hoovering. Maybe there are some filters with too much glue on them from factory? Sounds like faulty product. I have both purple filter that came with machine and another I got direct from dyson as an accessory that was HEPPA certified grade (green one) neither smell odd either brand new or after they have been washed under a COLD tap. Wonder if washing under warm tap problem or maybe simply faulty.
Love this, thanks.
How about soaking in a mild solution Odesa. Asking sofa once you’ve washed the filter. Give it a good rinse then dry as suggested. This may get rid of the odour.
I did this and it generated mold!
Have to wonder if you have to wash the filters like that, surely a disposable bag is still a more hygienic solution?
It may be, but imagine what it does to the environment with millions of extra disposable bags, personally I will rather wash the filter once a month instead.
@@Thekidisalright The disposable bags are usually made of paper so would be biodegradable.
@@ghj290 not all, many brands coat the filter bags with chemical to prevent odor and leakage, it’s still harmful to the environment unnecessary, not to mention, even if it’s just paper, it’s means deforestation has to be done to fulfill that, either way, it’s harmful to the environment.
Filters are meant to last years if washed under a cold tap. Plus they made of plastic/glass (if HEPPA grade green one) a paper filter simply wouldn’t filter out particles as small as HEPPA certified filters do which would endanger cyclone/motor and more importantly your lungs
Question, how many times can a filter be potentially rewashed? I now it should be cleaned about once a month but can it be done indefinitely or should it be substituted with a new one about once a year or so?
They last long anyway. I have 2 German shepherds and use my outsize nearly daily. I get a full bin easily every two days. I just cleaned my filter today, after about 18 months of use. It’s was barely dirty. At least not as dirty as I expected it to be.
I bought some replacements but I’ll likely use those while the other one is drying.
I would imagine you can reuse these as long the the mesh is intact and the filter looks “healthy.”
Good question I would phone dyson to ask. I think they last a long time ie years of regular use but eventually I assume they need changing for new one. I got second filter (dyson heppa green one) so I didnt need to wait for original to fully dry or worry it might be damp and harm motor. Takes the guess work out for me. My old dyson upright still working 16 years on and nothing broken on it but the V15 cordless is so liberating and convenient I see a mess or a few crumbs and out it comes before it gets trodden in or moves around the house on my shoes.
Don’t mind me, I’m Using this video as my reminder until my v11 dies.
Change 2: 10/05/23
I have a problem after washing it the filter starting to smell really bad, any solution to that?
Hi Will, thanks for contacting us. When washing the filter it would need at least 24 hours to dry before being used again. If used while still wet or damp it could damage your machine and could also cause a fishy, moldy smell to come from it. Please let us know if you may need any further assistance.
Dyson should supply a second filter unit with every new vacuum. At the price I paid I expected much better design! It could be quieter, easier to hold, easier to change fittings, and easier to clean the filter. Will try a Shark next time.
Agreed!!
Yep I agree. This machine made me furious. Would never buy this brand again.
I love my new dyson v15. I have asthma and appreciate HEPPA grade filter being washable under a cold running tap. I have two filters so I simply swap them out so I can continue to hoover. I have two other vacuums which I dont use anymore zero need. My upright corded dyson 16 plus years old and a handheld dyson that about 15 years old both still work well. Love new cordless its very efficient and works well. But a second filter should be included. Was also impressed by run time on automatic setting with motorised brush bar and laser fluffy roller. Great to see dust highlighted on hard floors then see it vanish. Well seems fun to me. Particle counter display a bit gimmicky but I like fact it has has a particle sensor on v15 as it works brilliantly on auto mode. It ramps up hoovering on well trodden areas even on same carpet surface so it obviously knows that there more dirt/dust. Clean looking carpets always produce dust. Pickup amazing. I checked out Shark vacs looked a bit flimsy and the one that interested me about £440 so wasnt much of a saving on dyson v15 which has a whole bunch of addded tools and a Dock so I didnt need to drill holes in my wall or buy a power tool which I dont own 😂 Dyson reliable for me…….so far at least. Just follow instructions and they seem to work. I haven’t broken one yet…….16 years on…..maybe I am tempting fate……….
I lost my faith on Mr. Dyson after I bought this machine.
I clean already... but after use 20 minutes need to wash the filter again...😢 any solution?
Reni Demmatika, we'd encourage you to send us a DM via Instagram/Twitter or private message on Facebook, and we'll gladly go through some troubleshooting steps with you in more depth.
Thanks for the video. I see you fixed the faucet.
Washed the filter and still my dyson shows the "clean filter" light on.
So dissappoited of that vacuum
Please send us a private message and we'd be happy to look into this for you.
@@dyson mine too 🥺
"Gently" tap the filter. 😂
I've cleaned the filter with luke warm water and it has been dried for like 24hours, but as soon as I apply it on the device, they said "clean the filter" which is non sence😅
does my dyson broken? or should I leave it dry out more ?
This may mean your filter isn't totally dry, and airflow is struggling to pass through the damp filter media. Please allow your filter another 24 hours to air dry fully, somewhere warm and well-ventilated. If this still doesn't work, it's possible the machine has been used to pick up a substance which has impacted the performance of the filter. If this is the case, please visit ms.spr.ly/6054gCK4n and click 'Support'. You'll be able to reach out to your local Dyson Support team for further advice on resolving this. I'm confident we can help get your machine up and running again!
Why not include an extra filter so the wet one can dry for as long as needed while you use the spare
Is it ok to get the top of the filter wet like this? I've seen other videos suggesting that you shouldn't as it damages the seals.
Its perfectly fine to wet the filter like that. We recommend washing your filters regularly to get the best performance from your machine. Just remember to refrain from fitting them to your machine until they're 100% dry.
@@dyson I have to admit that I have fallen foul of this and fitted the filter slightly damp. However, I removed it and dried it properly and it is now working perfectly.
Non è meglio metterlo ad asciugare nell'altro verso? Altrimenti l'acqua si potrebbe fermare nella parte in plastica
I washed mine and when I put it back on the vacuum wouldn’t work. I took it out and it was still damp even though I left it out for over 24 hrs what do I do?
Hi there. Thanks for dropping us a message. We're sorry to hear that you are experiencing a fault with your Dyson machine, we're unable to send you a DM as this option is restricted. We do ask for you to please DM us on Facebook, Instagram or Twitter.
I thought the top part could be detached with low part,if I didnt watch this vdo,i would break it in half 😅
The filter my recommendation is to place the filter in an open and full of sun light. It would be dry faster.
Thanks for sharing, that's a great tip! We recommend allowing the filter to air dry naturally for at least 24 hours - somewhere like a sunny window sill, an airing cupboard, or next to a radiator, is ideal for this.
Why it ask me to clean fillter again. I cleaned it 2 days ago let it dry and didn't touch it for 2 days. Then it ask me to clean the fillter again. How can i solve this?
Thanks for letting us know about this. We would like to assist you with your machine. Please reach out to the Dyson Support team in your region.
Useful!
Non conosco l'inglese e pensavo che in sovraimpressione si mettesse in rilievo la temperatura dell'acqua.
Alla fin fine: l'acqua dev'essere fredda??
Si, esatto, acqua fredda e senza nessun tipo di sapone 😀
@dyson what if you have hard tap water?
Paid a premium expecting a high quality product, instead the trigger button sticks and motor keeps running. Disappointing.
This is not a very realistic when not showing one that’s actually been used with actual dirt in the filter. Also mine gets mold! I clean mine really well, set out in air circulated area to dry and it still gets it and it’s disgusting!! 🤢 I’m so disappointed!
Hi Erin, When you wash the filters the drying time will take at least 24 hours - but as small droplets can still hide in the pleated section, it's best to allow more time, up to 48-72 hours at times pending on the weather. We also recommend really tapping out the filter to see if any droplets still come out of the filter. In our experience, if the filter goes back in before being fully dry they'll likely block almost immediately and get a musty smell - this can also damage the motor. Some owners like to have a spare filter to swap over when washing the other.
If you'd like further assistance with your filter we recommend either contacting the Dyson helpline in your country directly, emailing or sending us a private message via Facebook, or Twitter: @ AskDyson. Best wishes.
So reinige ich den Filter regelmäßig. Trotzdem erinnert mich der Staubsauger nach 20 Minuten das er gereinigt werden muss
@Renate Weissig: vielen Dank für Deinen Kommentar. Wir überprüfen das gerne für Dich. Schicke uns zur weiteren Bearbeitung bitte noch ein paar Angaben von Dir in einer privaten Nachricht: Vor- und Zuname, Anschrift und E-Mail-Adresse. Gerne auch via WhatsApp ms.spr.ly/60579sJz5 oder unter der kostenlosen Hotline ms.spr.ly/60589sJzg / Tel: 0800 313131 8 (Mo-Fr 8.00h - 20.00h / Sa-So 09.00h - 18.00h) Liebe Grüße Dyson Team👍
I washed like video do it also have very strong smell 👃
Hi there, kindly DM us for assistance from the Dyson UK team.
Seems to be a few problems after washing filter and then dealing with Dyson’s Customer Service, I’m about to purchase the V11 Outsize for wife but now I’m a bit concerned!
Is washing the hepa filter with hard water advised? Or should it only be washed with soft water?
Hi there. Thanks for dropping us a message. We do encourage you to wash your Filter at least once a month to maintain the suction power and performance of your machine. When washing your filter please only use cold water at a gentle flow speed, no soapy liquids are needed and allow the filter to dry naturally for 24/48 hours.
@@dyson that has confirmed fact I wondering about use COLD water .. Fortunately I did 😂 love V15 brilliant machine but you need to put 2 filters in with new hoovers so people can continue to hoover without needing to wait 24 hours plus for filter to dry.
Yes indeed waiting 3 days and the filter is still wet . Just ridiculous should be 2 filters .
Thanks, now how do I get the trigger to lock?
Do you use warm or cold water to wash it ?
Hi Sean! Thanks for reaching out. Please wash with cold water only.
My Dyson v11 sometimes won’t shut off. It might keep running a minute or two all by itself. Kind of irritating.
Oh no! That’s not what we’d expect to hear. Please feel free to contact us via Facebook, Instagram, our website live chat or over the phone with the serial number of your machine and a detailed description of the issue or send us a quick video of it and we'd be happy to troubleshoot with you.
@dyson Ok, but how do I fix the issue when I just bought a new filter and it still says wash the filter? I opened the main compartment and saw a lot of fur stuck in the opening that is in the central part, cleaned it out. It still says the filter needs cleaning
Hi there,
Our sincere apologies for the difficulty you are having with your Dyson's filter alert. If you need assistance, you can contact us through live chat or phone, or alternatively, you can reach out to us on our other social media accounts and provide us with your full name, address and the serial number of your machine. As a result, we can investigate this and assist you further.
Hello, i washed the filter but now it won't turn on despite being fully charged. Help!
Hi there, we would like to help. Please contact us through our socials, so that we can grab a few of your details and look into this for you.
@@dyson washed the filter but didn’t leave it out for 24 hours! Out for only 2 hours and now it won’t turn back on
Hi Ricky, thanks for reaching out to us. We always recommend leaving the filters out to dry for 24-48 hours, to prevent the machine and motor from being damaged. Please contact us so we can look into this for you on our support line: 0800 298 0298, our email support on Askdyson@dyson.com or reach us via our social platforms: Facebook, Instagram or Twitter.
@@dyson is it possible that user forgot to screw filter on correctly after cleaning and waiting for filter to dry?
Gently tap……then she uses it like a hammer 😂
How often should the filter be wash?
Hi there,
The filter on your cord-free machine should be washed every 30 days.
pretty model
After cleaning the filter it doesn’t turn on anymore. There’s full blue lights but no motor running????!
Hi Bruce, thanks for getting in touch. We're sorry to hear your machine no longer turns on. We'd be happy to assist. Please send us a DM to our Twitter, Facebook or Instagram account, so we can further assist. We look forward to hearing from you.
I’ve had av12 detect slim for almost a month and i got this error, I washed the filter as instructed three times and it still shows this error and overheats while operating what do i do? 😢😢
We would be delighted to resolve this without any further delay. Kindly contact us via live chat support or phone services of your respective region/country for further assistance.
I have had my machine over a year and it has never told me to clean the filter?
Hi there, thanks for getting in touch. We recommend that you wash your filter once a month. Please send us a DM via our Facebook, Instagram and Twitter accounts should you require any further assistance.
Can I dry the filter with a dehumidifier?
The filter unit should be allowed to air dry naturally for 24-48 hours - it can help to place it by a radiator, in an airing cupboard or on a sunny window sill. But the filter shouldn't be exposed to direct heat sources such as tumble dryers, microwaves, ovens etc. We haven't specifically tested with dehumidifiers, so we can't confirm that this won't cause damage.
Well dry it using a dyson blow dryer
After it's been washed, the filter unit should be allowed to air dry naturally in a warm and well-ventilated space for 24-48 hours. They shouldn't be subjected to any direct heat source, including any kind of hair dryer, as we can't guarantee this won't cause damage.
Ho utilizzato un traduttore:" acqua fredda".
Tenete però nel debito conto che non tutti sanno come fare per aiutarsi in una traduzione per cui , anziché riportare come risposta lo stesso titolo della dimostrazione, potevate ,in modo cortese, fare voi la traduzione .
Where I can bye battery type VS 03 21,6 V .
Additional filters have not been made available in Canada for months, despite the fact that they're available on Dyson's UK site :(
Hi Drew,
We'll be glad to check on filter availability for you, in Canada. Feel free to visit our website, scroll down to the "Contact Us" link to connect with our support team for part assistance. Have a great day!
That’s no good . Dyson should have filters available everywhere they sell units. I am lucky in that regard got a Dyson heppa filter as a Second filter so I am ready to continue hoovering and then clean original filter after I finished. Less guesswork with issue of is filter a 100% dry either and needing to wait 24 hours plus to dry
@@lisadefries6718 Yeah, the online chat support was no help at all. Another 3 months have gone by and they're still out of stock. Pathetic.
can you use soap?
I've washed the filter but it seems it takes a really long time to dry. Its been 48 hours and its still quite damp. Is this normal? I'm very happy with my V11 but didn't realize how long it takes the filter to dry. Thanks!
Thanks for your comment. Drying time for our filters will vary depending on climate. We usually recommend 48 hours as a base time frame, but if the weather is particularly cold, we recommend waiting until the filter is completely dry. To check, we recommend tapping the filter on top of a bench top before attaching it to the machine, and checking for any moisture left on the bench.
To give it a good start, really whip that thing around to get as much moisture off as possible.
It isn't dry after 24 hours
Blank screen on main unit display screen after performing this process, battery fully charged, however no response when I try to power on. Is there a way to reset in order to power up? Please advise...
b b, your V11™ machine should turn on, as normal, once the filter's on the machine. If it's not, please send us a private message via Facebook, or DM us on Twitter/Instagram, and we'd be happy to go through some troubleshooting steps with you.
I had the same issue. No display after washing filter, battery fully charged.
@@dyson I have the same issue is their a way to resolve this issue
@@mohamedsanogo1004 your filter probably wasn't dry enough and the motor or electronics are damaged. In my opinion it is a design failure. > If the machine is soo vulnerable for a bit of water while they prompt you to use water to clean the filter.... I'm not happy with it for this price. Use your garantuee (hope it is still valid)...
Awful customer service.
- I called your call centre every day for a week with no luck. The shortest wait time is 60 mins
- I have emailed your support, twice no reply
- I had to create a twitter account to message you and you don't reply. HELP!
We do apologise about the delay in responding to you, we would need to take some details from you therefore we would be unable to assist via TH-cam. However are working hard to assist every customer in a short time, therefore we will answer your email and tweets shortly.
Hi, is it ok to use a hairdryer to dry the filter?
Hi Salma, thanks for contacting us. Using a hairdryer on the cool setting should be fine as too much heat could damage your filter.
Please let us know if you may need any further assistance.
@@dyson ok thank you
It's our pleasure, glad we could help. ☺️
Cleaning an already cleaned filter? Please be more realistic. What if the dirty water choke the hepa/paper filter?
Hi there. Thanks for dropping us a message. We do encourage you to wash your Filter at least once a month to maintain the suction power and performance of your machine. When washing your filter please only use cold water which prevents the filter being clogged with dirt, no soapy liquids are needed and allow the filter to dry naturally for 24/48 hours.
Dont think filter has paper init. Seems to be plastic and a nylon fabric plus a sponge inside and the green v15 HEPPA certified filters have what looks like small glass filaments in top (which maybe plastic not glass) I had new machine 2 weeks and automated system told me filter needed cleaning. I wasnt surprised I had been Spring Cleaning an knew I had hoovered a lot of fine dust up from curtains and radiators and behind sofas etc etc…..filter when it came out surprisingly clean one side but outer surface was full of fine pale dust that I washed down the sink with cold water. I got second filter after purchasing V15 so I could simply swap filters out and carry on hoovering. Brilliant pickup and love it in auto mode
i lik dison
I did that and still not working 😂
WTH 😢
@stormxjp Please contact Dyson Support in your country for assistance with your machine issue. If you're not sure who to contact, please advise your country of residence.
@@dyson oh! It was the filter AND the interior part of the duster😅
It was full of hair and cigarettes 🚬 😬😱
Now it's working again 😁😁✌️
I put the filter into the machine still wet. Vacuum now not working. Can anyone help me
Hi Conor, thanks for reaching out. As TH-cam isn't the best platform for assistance, we recommend sending us a private message on Facebook or a DM on Instagram or Twitter. We'll be able to provide further assistance from there.
I let mine dry & machine won’t work & Dyson seems to care less! I am so angry.
Non è stato detto che l'acqua dev'essere fredda.
Ciao Rosaria, nella descrizione viene riportato "Wash the filter unit using cold water without detergent."
She didn’t get changed for 24+ hours wtf
I did exactly every step and it still doesn’t work Dyson I did not just spend half my bank account for this 😐
sitting and waiting for 24 hours ...
Hello there, Thank you for bringing this to our attention. Please send us a private message with your details, and we can look into the matter for you. We look forward from hearing from you.
@@dyson for me your message looks like automated response... That makes you look stupid atleast :D Because some agency sold you this auto-bot chat-youtube responder thing :) witch is clearly not working :D what i can say, after 24 hours its dry again ! :D good luck ? :)
@@roltol7539 Judging a company. Isnt very formatic
@@gofuribragimov9080 imagine company would add you second filter, it cost company like 3$ max, and you can swap filter and keep cleaning ?? now when you wash filter, for 24hours you cant use it.
İsraf etmeyin suyu 🙈
24 hours. Sigh. >:(
So stupid… i hate vacuum cleaners without filters… you end up getting the crap everywhere…
You should be ashamed of yourselves for selling a vacuum of this price. Demonstrating these directions & then when it fails saying that it’s not covered under warranty!!!!?
Best service of any company I've ever had when my Dyson had a problem. I sent it off to Melbourne and it was back to me within 5 days all fixed. No cost. I have actually never had better service from any company.
Of course they should never be responsible for you putting water in their motor.
I don’t understand your comment. If you have a car you follow manufactures instructions closely so why wouldn’t you for a vacuum? I just watched this video carefully so I understood how to clean filter correctly. My only criticism is I didnt notice any instructions about temperature of water so I assumed cold was best. I also believe that Dyson should give the customer two filters with each vacuum so you can rotate them round and give extra time for a full dry. I purchased a second Dyson heppa filter so I didnt need to wait to use vacuum as its so brilliant at hoovering I find I hardly need or feel inclined to take my corded Dyson out any more . I do only have a 2 bedroom house so with a larger house I guess you would probably need a second battery or a corded vac as well.
My other corded dyson 16 years old and still going strong but then I have been very careful with maintaining it over the years. Dyson expensive but personally my experience is good. Stuff/plastic never seem to break to date 😂 so cost effective for me at least.
I have had other vacuums years ago some expensive others less so and they all failed me in a 2/3 year window for one reason or another. Usually crucial bits of irreplaceable plastic breaking off etc. I have a house cat and love how the laser roller picks up all the cat litter near my cats litter tray. Brilliant unit so far. Take care 😊
Buy a cheaper vacuum. No one forcing you to buy another vacuum
awesome instruction! thank you.
It's our pleasure, please let us know if you may need any further assistance.
I lost my faith on Mr. Dyson after I bought this machine.