Eufy HomeBase 3 Update - It is now FIXED!
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- เผยแพร่เมื่อ 26 ส.ค. 2024
- **Another Update - Eufy will release a firmware update to the HB3 this weekend and hopefully, this will fix the ones that this reset fix didn't work for them.**
This is a follow up video from my video yesterday. Eufy reached out and suggested a reset which I'll show in this video so that your recordings on the Homebase 3 will be in full cameras resolution.
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***Another Update - Eufy will release a firmware update to the HB3 this weekend and hopefully, this will fix the ones that this reset fix didn't work for them.***
Excellent. That is good to know. Appreciate all the advice and giving us regular consumers a voice.
Any update on the firmware? I haven't gotten it yet on my HB3.
any update?
Can HB3 do multi-camera live streams in one view like Google Home does?
How can we get the cameras to record all the time ?
this shows the well deserved influence a very knowledgeable dedicated person has on a company to fix the bugs in a product. congratulations to you on the following you built and respect. And kudos to Eufy in listening
Thanks for watching!
Good to see they addressed this so quickly.
@dave24-73...Thanks for watching!
Eufy is the best security system out there.
They did eventually fix the issue, but shown here is only a work around, Eufy is ok, many things however never do get fixed, it will all work fine, then have issues for weeks, it a very hot and miss company. Definitely not the “best”
But cost effective, no subscription security system, that has and still has issues. Like cars that it thinks are people, or recording and alerting on things behind privacy screen that are set up, the a week later it works like it should. The system can be incredibly frustrating when it does not work correctly.
When I saw your original video I thought there must of been something off with my unit because I wasn’t experiencing any of the issues you were experiencing. That’s what I love about Eufy, they actually listen.
@battery_wattage...Thanks for watching!
Impressive, thanks eufy for trusting LH with your customers, I will now consider upgrading to this system.
@direvosabostien3565...Thanks for watching!
Please don't. I suggest you research the data-leaks they had recently..
@@Equinox4523recently?? You mean from over a year ago?
@@Equinox4523define recently
I was all ready to order the Home base 3 with three cameras. After seeing your video I wasn't sure I should until this issue is fixed.
This latest video makes me feel a lot better about ordering. I will post an answer to how things went when I receive the home base and cameras. Thank You LifeHackster and Merry Christmas.
Hey I had same concerns
Thanks for watching and Merry Christmas to you as well.
what is homekit @@sumfatgi
How's your setup? What are you running?
Thanks for the update Lifehackster. You had me concerned because I had just received my E340 Floodlight camera 20 minutes prior to watching your video. Merry Christmas and Happy New Year. Thank you for the tips, i’ll be installing the floodlight via power cable thank you for posting the video on the hack. No worries, i’ll be super safe and take responsibility for any electrical issue. 😅
Thanks for watching! and Good luck with your install, you should be fine. Merry Christmas and Happy New Year to you as well.
Awesome.... Thank you. Worked for my floodlight camera E340. Now to get my doorbell E340 motion detection to work correctly.
That's great to hear. Thanks for watching!
I’m glad I didn’t jump the gun and send them back, just bought the set to replace Blink and still going ahead with it.
Thanks for the update, glad to see they responded quickly. As a controls programmer, I can see how this may have occurred, as well as see as how this would be a work around until they upgrade firmware.
On a side note, I saw some responses to your last vid along the lines of 'nothing but problems with Eufy' while you, many others and myself do not. I was wondering if you might consider compiling best practices/suggestions video later at some point? For example, I'm wondering if a main source of problems isn't Eufy (or Wyze, Ring, whatever brand they're suing) but if a lot of people are using wireless devices without a good wifi network; or if some might resolve/reduce issues if they added wifi extenders for cameras that are too far from their router, created a mesh network to separate security items from their main network (potentially clogged by family members streaming different shows at the same time), etc. Apologies if you've already made such a video, I haven't gone back to watch them all. Thanks again for all the work you do!
I might need to make a video on that. WIFI and battery life are the main cause of complaints of these type of cameras. WIFI interference is another thing too. Thanks for watching!
Thank you so much. I feel even better having switch(ing) over to Eufy as my main system. I should be completely moved over this coming year :-)
@JeffFlowersgoogle...Thanks for watching!
It's not working for floodlight cam 2 pro and homebase 3. Still recording on 1080p 15 fps.
This problem remained unresolved for a long time, I sent them many messages and they did not solve anything. I am very disappointed with the whole eufy ecosystem.
Awesome news! Thanks for quick update!
Thanks for watching!
wow that was fast!!! keep up the videos!
@Vincent-rq4dx...Thanks for watching!
Good to see this issue fixed. Another issue I have with the S220 Solocam and Homebase 3 is at 3am each day the HB3 communicates with the S220 and on finishing the blue status light on my S220 illuminates and stays on until either manually turned off or motion is detected. I know of others with the same issue but Eufy not accepting it happens. I have this light set to off in my S220 settings.
Good job bro! They would still need to “really” fix that and not just a workaround.
True. They will most likely make an update.
I just installed a Samsung SSD 2 TB in my homebase. Thanks for the advice and the heads up. I just did this little workaround reset as well. Just waiting on my gutter mounts and we’ll be in business.
My HB 3 on the way and was wondering should I return or not. Thank you so much for ur updates 😊
@kdh0413...Thanks for watching!
Awesome, thanks for sharing. 👍
@davec5237...Thanks for watching!
Outstanding and thanks for the update! Question...does anyone know why Eufy records, in terms of deleting them all at once are so slow compared to others for instance like Arlo. Eufy really needs to update their app with items such as 'select all' to delete recordings, etc.
We need a review for the new OUTDOOR/INDOOR SIREN!! Thank you Lifehackster!
I have to check it out. Thanks.
This trick doesn’t work for my E330 professional cams. Any updates on when a firmware will be released?
Eufy had me set up multi-bridge. Then I made sure all my E330s were under the Home Base 3. Finally restarted the cameras via the app…this worked for me.
I saw this comment and this worked for outdoor e220 cams. All other methods did not work. Thank you for sharing this.
HB3, doorbell, 3 x 4K cameras solar, 1 x 4K non solar, 2 x 2K non solar, 2 x 3K floodlight wired cameras. Working for about a year except the 2 floodlight cameras purchased recently. The only problem I ever had is when trying to save a video from the floodlights 24/7 recording, not the events, the app closes.
Overall really pleased.
Thanks. Eufy 2k flood light was recording in 1080p this whole time. Just switch it to 2k with your instruction. My eufy 2k door bell was already in 2k so that one was not affected.
Ty for quickly following up on this.
@JRB33169...Thanks for watching!
Thanks for the quick update.
Thanks for watching!
I'm sitting with 5 new Eufy cameras and wondering if i should return them after finding the video talking about the Flaw of rest button wiping out all clips. Eufy was notified 18 months ago and their response was its working how it was designed not a bug, happy to see a video saying Fixed and hoping this is Fixed or i box them up and send back.
Great feedback to Eufy, bro. Appreciate 👍
Doing that did not work for my floodlight cam 2pro it's still recording on the home base 3 1080p
I have the same issue. I'm very disappointed by the eufy cameras.
Brother!! BECAUSE OF YOU!!! Wish we were neighbors!! LOL!
I have two S300 and the HB3. When I try to change the recording quality from 1080p to 2k or 4k, it doesn‘t work because these two other options are greyed out. And there is a hint in red letters, that only recording in 1080p is possible because the recording to NAS (which is the HB3 in this case) is active.
The S300 are the Eufy Cam 3Cs right? If it is, then it should be recording in 4K. It needs the homebase because that is the only way they can record the motion events (they don't have built in storage)
@@LifeHacksterYes, that‘s right. My two S300 (3C) are connected with the HB3 and as I wrote, it only records in 1080p instead of 4k and it is not possible to change the resolution.
All other resolutions (2K & 4K) are grayed out in the eufy App. When the cameras are connected to the HB3, the following error message appears in the eufy app "Since you have NAS enabled or subscribed to cloud storage, recording only supports 1080 Full HD". As already mentioned, the cameras are connected to the HB3 and not to a NAS. Also, I have not activated cloud storage.
I thought you had to activate the NAS (RTSP) option so that the cameras save the recordings on the HB3. When I deactivated the NAS storage, all recordings were still stored on the HB3, this time in 4k! => Problem solved
I have other issues. New s330 doesn't save file in homebase 3. Storage method only available NAS(RTSP)
I contacted Eufy, and they said on the Android devide there is not possiable save onto homebase 3.
Then why do they selling camera and homebase bundle. They should put note 'iphone only'
But i can still see the notifications. It juat don't save into homebase.
I have HB3 with S330 cam. I keep receiving old alarms and when I opened it, it only showed “unable to play video clip”. I researched and found that this problem has been on for a lot of users and Eufy has done nothing about it. I wish I did a research before purchasing. I will never buy any Eufy product again.
Thanks for the video iv a HB3 on order so was a bit worried as il be moving over from the HB2 bur all good now!
With eufy indoor pan and tilt 2k not working. eh. hopefully they fix it via updates. until then im just switch back to record to sd card
Yes, I just tried it with my indoor pan/tilt and it is still 1080P.
Keep the good work up. Love your channel. I base a lot of what I buy off of your recommendations. I have property (Large Area) and I have to add periodically for crime prevention. Meth heads and such.
Wow I'm surprised it was such a simple "fix". I wasted days with Eufy support on this issue but the only explanation they had was that turning on AI features limits it to 1920 which clearly was BS. It took a youtube video to force their engineering team to actually look into this problem when it should've been caught in QA testing before the E340 was even launched.
You started all of these CanuckTech lol :)
@@LifeHackster Yes, but you were the only person Eufy listened to.. They should be paying you extra for reporting their bugs!
Speaking of which there's another bug with the E340 floodlight I just discovered and I commented on the review video about it...
I have to check and test that one out...thanks@@CanuckTech
Thank you for the update.
@aaronjovert...Thanks for watching!
I wish i could buy one. its just too expensive. btw are you a filipino?
Odd I never had my 340 setup for SD card and it was recording 1080. I did what you said and now its recording 3k?
I have issues with the system. I see the clips, I play it and see the motion. I go back later and it’s an empty clip of just the scenes where the motion happened. Even on the continuous recording it’s gone motion it’s gone.
I just found you. I need help in choosing the OLAIKE Charging Anti-Theft Video Doorbell Mount for Ring Video Doorbell, No Need to Remove Batteries and Brackets for my (RING BATTERY DOORBELL PLUS). Help sooner so that I can take advantage of the Christmas sale. Thank you.
What camera do tou recommend from riolink 24hr recording to sd card?
I like their CX410 or the Trackmix...wired/WIFI.
unfortunately, this approach did not work for my floodlight cam S330
I just gave it a quick try before leaving home this morning and still stuck at 1080P going to have to try it again when I get back
*** update, tried again and got it to work this time. If anyone has any issue getting it to save, try going down to the bottom of the specific device settings page and hit restart device, wait a minute or two for the change to take effect. You can then do a test detection, download it and check the file resolution ***
Nice video . Can we see Eufy HomeBase 3 on HomeKit , or we can see only cameras ? With Eufy 2 C Pro , Eufy HomeBase 2 doens’t appear on interface … Thanks
i have the duo 2k doorbell /homebase 3/2 solar camera's , but the connection is awfull, when the doorbell is finally connected though my phone, the person ringing it is long gone
You do have to check the connection of your phone. If it is connected to your home's WIFI, test it by using just your cellular connection just to compare.
Great information.
@JosephDawson...Thanks for watching!
You are in quality my friend I don't even know why do you make videos for people that already know the product?
@LifeHackster How about you do a review on Homebase 3 pairing with previous generation security cameras like Solocam S40, which you have owned?
This same thing happens to tapocams before you start to record anything remember always check the settings first, set it at 2K/4K whatever the camera resolution is supporting playback to see the recorded footage, if it’s okay then you have set it correctly
Tried it with my battery cameras and they record 2k if motion activated but if you download it live while watching it only does it in 1080p 🤷
What is your setting in the video streaming quality? If it is in Auto, then it will record the quality depending on your current connection.
@@LifeHackster you ere right 👍 I had it on auto. Changed it and it worked 🥳🥳
Many thanks LH 😇
Hello and thank you.
Is it possible to schedule the operating hours of this cameras? Maybe is possible from the Homebase ?
How about the S300 can it record higher than 1080 on HB3? Thanks a lot for your effort, Kabayan.
I don‘t think so. I have two S300 and the HB3. When I try to change the recording quality from 1080p to 2k or 4k, it doesn‘t work because these two other options are greyed out. And there is a hint in red letters, that only recording in 1080p is possible because the recording to NAS (which is the HB3 in this case) is active.
To answer the question, I have an S300 connected to the Home Base 3 and it records in full 4K. The NAS options are only if you want to stream to a 3rd party NAS. For HB3, you do not select NAS, and it will record 4K to HB3
The S300 are the Eufy Cam 3C's right? If it is, yes, they should be recording in 4K. Thanks for watching!
@@sw793you‘re right, thank you! I thought you had to activate the NAS (RTSP) option so that the cameras save the recordings on the HB3. When I deactivated the NAS storage, all recordings were still stored on the HB3, this time in 4k!
@@youtubeuser8436 pleasure to help.
What i would like to see... have a continuous recording choice 24h/7 when we have our battery cameras like eufy 2c with continuous energy power connection.
My E220 Pan and tilt and C120 indoor cam still records at 1080P on the HB3 after the updates. This is terrible
didn't work for my floodlight cam 2 pro. still recording at 1080. also while you're at it, call them out for not having 24/7 recording on this so they can fix it. Can't see any bloody reason why a wired flood light with hb3 support does not have 24/7 recording.
also, as per the other commenters, the recorded is video choppy AF. They need to fix this while they're at it too.
That’s the reason they scaled back on 3k video recording to the HomeBase 3 because video is choppy as hell when viewing 🤬
I have the weirdest thing happen some of them I can download the videos but only with the indoor cameras that when I play them the go from let's say 30 seconds to 3 hours until I turn the sound off and I can't play them with the sound on
It doesn't work for the Eufy S100 (only tested it with connected to the Homebase S380). It always records in 1600 x 1200. Even when trying the method in your video. Also tried it with rebooting the cam in between. And tried reconnecting with the HB 3.
Note: When you "manually" record it from the live view, the video is 2k! Seems a bug to me.
Sir need some advise.. after i recharge my batter for my smartlock s230 i cant get it connected to my homebase anymore.. it keeps saying failed to connect to bluetooth.. ive tried doing the process in troubleshooting without avail
Well I still have this issue with 4 of 8 of my cams. The workaround applied to my S350s and E340 doorbell. However, the workaround doesn’t work for my E220 new, E220 Pan/Tilt (2ea) and C120. I have left an email form to Eufy for technical assistance and asking when they’re going to release a firmware update to the HomeBase 3. Any word Lifehackster?
So I just got a response from a Customer Support Engineer. They said “Know that when connecting the wired cameras to the Homebase, the camera only support recording video via 1080P.” Kinda lame response, don’t even acknowledge the issue or fix.
Please help. My cameras app keeps showing the updating signs.. i can't access the video.. its been saying updating for 2 weeks now i have the eufycam 2 battery. Thanks
How do you add the camera to other phones?? Once I loaded the camera and base to one phone... I go to load the camera to another phone and I am able to do so but... the camera and Eufy base are gone on the first phone... HELP!
I have a Homebase E along with 3 x Eufy Cam E and a 1080p doorbell. All of them take an age to load up on the app and I get frequent error codes. Will the Homebase 3 remedy some (if not all) of these issues?
How can I silence my camera in away mode? I want notifications just not the alarm noise
My homebase 3 doesnt record anymore for my outdoor 2k eufy. Wich is the cause please?
Please ask eufy to allow switching indoor cameras to away mode when you hit the away button from the eufy key pad (home security system) or at least allow an alexa routine to do this. I don't get why eufy purposely did not consider indoor cameras for this automation.
Thank you!!!!!
Hi... after I added the indoor S350... All 3 of my outdoor cameras 4K with solar built-in are no longer sending videos, captures and notification. But when I restart my Homebase 3 it is fine for a while only. Later it stops again.... should I buy another Homebase 3 for the S350?
My app doesn't recognize home base3. It keeps telling me to add it but it's there
Thanks for the update! Most important that you really like the Homebase unit, do you have to relocated it or the cameras to get it to work & also how many Eufy cameras does it support? Thanks for your continued efforts on Eufy equipment. I’d like to go this route but still uncomfortable with changing to Eufy & throwing money down the rabbit hole!
Appreciate you bringing this to our attention. No, this didnt work for me. I'll just wait for the update this weekend.
I tried this for my Eufy floodlight cam 2 pro, and it didn't work. I reset, restarted, nothing. But it's weird. If the clip is short, like 10 seconds, it will record in 2k, but longer it defaults back to 1080...
This hasn't worked for my indoor cameras or the outdoor solo cam pro after following the instructions. I have even restarted both the HB3 and cameras. Changed the video quality settings multiple times, closed the app and reverted back to 2k recording without success. Recording directly from the live view records at 2k but recorded footage is still 1080. I have 5 cameras currently connected to the HB3 and only one recording 24. One thing I haven't tried is removing the original SD card. I am not sure if that will make a difference.
Other steps include clearing the local cache and forcing the eufy app to close from within the Android settings.
Please, any ETA on HomeBase 4?
Since it's only possible to record 4 cams continously to the HomeBase S380, would it be possible to record to an inserted SD card for the other cams while still being connected to the HomeBase in order to benefit Edge AI ? I have 4 E340 floodlights and 3 S350 indoor cams that I'd like to record 24/7 while benefit from Edge AI and cross tracking
I am trying to download the eufy security app but unsuccessfully. It displayed: “ In-app purchases “ . Is it true if we have to pay for this service? It said free monthly services. Thanks
Is there anyway to get more than 15fps on any of the eufy cameras?
I think that’s their max. Hoping they will offer faster frame rates in their future cams.
@@LifeHackstercan you recommend a WiFi camera that has a higher refresh rate?
I just purchased 2 wired flood lights based on your review, please let us know when it’s fixed 🙏
I can't seem to share a single camera hooked to my home base 3, it's all or nothing. I had to remove my e340 doorbell and reset it up as a standalone wifi device because my wife doesn't want a ton of notifications from the other cameras connected to the home base 3. She would like to have a view of a eufy cam3 pointed at our bird feeders though, is there a way to share a single device on home base3? New user here, love your reviews!
I haven't tested this yet but I think this is because the homebase controls everything connected to it and it might just be all or nothing.
Will this cover a 3000 square foot single story house?
What sort of quality is the final recording? What I see on mine is that altho the resolution is correct for 2K, the video saved to HB is highly compressed. A 2 minute video results in about 15MB file and if you try to zoom in for any detail (like to see a car licence plate), all you can see is big fuzzy compression artefacts. It's effectively saving something like an upscaled 480p image.
Your videos have been very helpful for us deciding which camera to buy. We’re thinking of S100 wall light. What benefits would adding a Homebase 3 have?
Yeah eufy keeps on giving canned responses keeps saying that events will only record in 1080p sadly eufy doesn’t seem to give a single crap. I’ve tried and tried spent 30 minutes on phone with no one to answer
O I'm not good with technology I just tried to follow what you did with yours on mine But mine seems to be a bit of a different setup to yours so I can't do what you did.
This does not work on the C120 camera.
has it been fixed did the firmware fix roll out yet am wanting to get the professional 4 cam 24x7 pack but histant after seeing ur videos
This won't work for me because the 2k recording option is grayed out. It has been this way since I set up the camera.
Which model of camera you have?
How far is too far from the home base? I was thinking about upgrading until I heard that.
First of all, I'd like to thank you for your very informative videos! Your videos convinced me to change my nest lock, doorbell, indoor cameras, and floodlight camera to the Eufy ecosystem. I am currently debating whether or not to get homebase 3 or just use a few micro sd cards. Would you say it is work the $150 compared to $60 for 3 microsd cards? is there really a huge advantage besides someone potentially vandalizing and stealing the unit?
I bought the Home Base 3 and wired indoor camera S350. I downloaded app. I installed the camera and updated firmware. Installed Homebase 3 and updated firmware. Tried to connect the camera to Home Base 3. The app says I need to install a Home Base 3!? So frustrating trying to connect them together! Anyone else have this problem?
Hello sir, love you video so so much... can you please do a review of the IMOU Cruiser Dual 10MP Outdoor Camera? Can't wait... Thank you
Thanks for the update L.H.
No problem 👍
I have a country block with no WiFi or electricity.
Can I have a homebase 3 hundreds of miles away from my block and a solocam S340 camera in which I am interested in purchasing?
Hi LifeHackster!
I really appreciate how you first talked about the issue but then released a follow up based upon the information you got from Eufy along with your testing of that info!
Question for you if you have the time: I have an E340 floodlight connected to a homebase 3 and the clips I get when I download them are 1280x1440 even though I have it configured for 3k recording. I tried that quick fix but it didn't seem to change my recordings HOWEVER I have my cam configured for dual view mode. Will that dual view vs. single view impact the recorded resolution? Thanks again and keep up the great work!
there is still other problem in eufy, if you have 2 homebase later which i have and you want to remove one and add to other, it will remove all recordings on first homebase where you had before you camera, this is not ok why this happend when i remove it from application? i did not test if this happens same when someone click sync button of already sync camera. Hopefully this not works and second problem they should change it its not ok to remove all recording from other device it should stay there because i simply remove it with application or they should make this easy and let user connect camera to different homebase and still you have recording available.
how can I add eufy s340 to my wife iphone too ? i have but when add to my wife iphone mine get disconnect
Can eufy also fix the offline issues on eufy 2c camera, A lot of people are having issues with the camera showing offline. Thanks!
How to fix the red light anyway…
Did you have overheating issues with your homebase 3? I got the homebase 3 and 1 TB HD from Eufy and the homebase got hot, with the HD extremely hot. It fried my homebase 3. They sent me a new one but I'm wondering if this is a common issue. It's not obstructed and in good air flow
Good to know,im getting s340 tomorrow
GOOD DAY. I HAVE A HUGE PROBLEM. I HAVE THE NEW 24hrs recording system. It is set to 4k video and recording, however the quality is very poor. My 1k eufy camera shows better than the 4k