Hey plane boy who backed out of this purchase. Yeah I’m talking to you. Impossible for a company to operate if there’s no profit. It’s embarrassing to back out in this way. Even more embarrassing for the dealer to shame you online. What a mug 🤣
That's a lovely Jag! It's great to watch a proper TH-camr, rather than the rich guys flipping supercars (mostly leased / financed), not much profit to make considering costs to prep the car. It will sell soon enough :)
dealers like this only sell insurance type warranties which are basically a loophole surrounded by paper, in reality totally worthless and hassle. buy privately for a few grand cheaper and save a fortune.
I don’t know why it turned into a row with your salesman. Could have offered £100 off as goodwill gesture or returned his deposit with a get lost note.
@@josiecarl4671 But if this guy had bought privately, he wouldn't have paid the same price as auction and then paid way more at a garage to get the work done. Remember this is a 16 year old car. When I bought my 16 year old Range Rover I knew it was an old car and would need bits doing, which it did and I sorted these out myself. Many others though would be back and forwards with each thing they find as if they're buying a brand new car, something they can't do when private and picking up something 'sold as seen' even if it turns out to be bodged, a cut n shut or falls apart on the way home.
Really admire how transparent you have been on this car Joe, so many people out there seem to think this business is easy and we are all making £5k profit on cars just by painting the tyres 😏😏Whilst I love this job and love cars, the day to day challenges seem to be getting harder each week…..and don’t get me started on VAT 🤬🤬All the best bud 👊👊
These types of customer are everywhere. They’re pompous and conceited with delusions of grandeur. The worst is, they’re not always professionals. As a financial adviser our world is full of them which means I sometimes get to say ‘I don’t think we’re for you’. Keep up the good work. Looks a lovely car. 👍😀
Video Popped up as suggested, Started watching and then suddenly realised... That's my old car 🤣🤣 Sold it back in 2021, Does sound absolutely fantastic and drives very well
This isn't a video about a customer with unrealtistic expectations. It's a video detailing every reason why you wouldn't choose to be a used car dealer in the UK. Or actually own and run a Limited company in the UK in 2024. The very reason I sold out of my own business this year and retired, aged 55. Profit, at least in the UK, is considered some form of rip off. It's a mindset, you'll not beat it and never change it. I hope what you've learned from your honesty and transparency here, is to wait until the sale is completed before uploading the video about what you paid. Even then, if you feel like being authentic and honest. Go to the effort of detailing your costs in exactly the way you have here.
I don’t understand why you need to justify your prices?? The cars you sell look immaculate, your prep is better than Maindealers in the U.K.!!! I wish other dealers would prepare cars to your standards👍👍
Fully agree about main dealers. I leased two cars, one after the other, starting in 2019 and my experience of the ‘sales people’ was ignorant, arrogant and unknowledgeable of what they were selling. I knew far more than they did about the cars. I spent 40 years in sales & marketing, and if I’d have treated my customers like they do, I’d have been sacked. And rightly so. As for this video, he knows this will happen on occasion, same as Mat at HighPeak, but the content is worth it to them. Also, and I never thought I’d say this about a car dealer, but I’d happily buy of either of them. Their TH-cam content puts us there and you get a good feel for someone and their business. They have some massive hidden overheads that we just wouldn’t consider. Just look at how much Auto Trader charges them. It’s shocking so all of this has to be considered in pricing. This buyer just saw the purchase price and that was it. Absolutely zero consideration for anything else, including auction fees, I spent decades having to justify development costs and unit prices to customers, and built a number of costing calculators for programs. If you declare some of the basic costs, it quite often helps to justify pricing but as happened here, it can be a double edged sword. One of ‘fly boy’s’ pals obviously saw the video and teased the heck out of him.
The reason I watch your channel Joe is because it’s real world. Keep up the good work and don’t let one sale get you down. He was never having it it’s that simple. I came past Berrow Motors after watching the beach racing Saturday it felt like I was driving by a film set 😂
The public just dont understand the costs in running a business. I own an estate agents and you hear people saying that we charge too much but they don't appreciate how much it costs to run a business, how many staff you need and the high wages good people rightfully command, how expensive the advertising is, costs of tax, insurance etc and, in our industry how many houses we sell and the seller changes their mind and walks away not paying a penny. Great video!
@@lucasmoreno5330 Maybe educate yourself about other businesses rather than making stupid comments. Until I started watching videos about used car businesses I thought all they did was buy cars from auction, stick them on autotrader and take people on test drives. I distrusted all used car dealers I came across and assumed they were all trying to stitch me up. Watching videos like this has educated me and I have some sympathy for what dealers have to go through. Anyone who runs their own business, employs staff and has to deal with the public faces the same challenges!
No mention of the additional business costs that will come out of the nett profit - building costs, utilities, staff salaries... the list goes on and on. Tight margins, really. Respect for being so open and honest.
You get two types of car dealers in my eyes. Ones that buy at auction, patch and bodge any issues to get it sold and cross their fingers for 6 months till it's the customers problem. And then guys like this, who sell a properly sorted car. A fully serviced, new brakes/MOT vehicle with all the issues fixed is a real buy... someone will enjoy it.
Thats the bit he's not factored into his pricing....the risk. Buying that car could have meant it had problems that would have resulted in a loss...and every dealer will have them...its hard to put a price on but its there and its real... He also had £10k tied up on his lot for 3 months, stick your money in a bank account and you would have earned at least £125 in interest at 5%. He could have purchased a car that would have shifted off the lot a lot quicker as well...got a return on his investment quicker...
You’re running a business and when you sit down you probably haven’t covered everything, so if I had the money I would snap it up, you are one of the honest car dealers out there.
Jeez Louise, customer is an utter tool. He probably would have wanted a full tank of fuel too! Good luck with your business. You are extremely transparent. 👏
It sounds like the additional requirements were general things that will be of value to another buyer, so there is no loss incurred as a result, so nothing to claim. That would only apply to customisations or other things that another buyer wouldn't want.
He's a typical pilot. It's hard to become one. It's expensive and the money isn't that great once you qualify. And to top it all when they tell people ( and they ALWAYS DO) that they are a pilot, no one gives a shit.
You're right, but if I thought I'd bought a car for 12 grand when car was only worth six grand at an auction, I would question myself if I was making the right decision. The car you are selling isn't the car that you had bought, So it's not an apples for apples comparison.
I'm glad you put that video out Joe.. Not for justification but just so people can see what goes into prepping a car.. Opened my eyes for sure.. With a 6 month warranty as well you will be lucky to end up with any profit.. Good luck buddy.. Top man. 👌
I've been in the trade for 30 years, excellent honest video all buyers should watch. Although you can't stereotype I've dealt with many "professional" customers who have that type of opinion shall we say! Best deal you'd didn't do...
Joe i think you should put the price back up, a great price and very fair. I feel your always very honest and transparent. Someone will soon snap that Jag up. 👍🏻😊
Dealer only auction. But if you can get in tGis channel explains well why the prices are low. If you are handy with a spanner and willing to take a risk, you could have got tis car on the road for 9,000
I spent my whole working life selling cars . I understand exactly what you are saying and you are spot on ...... However , making a video with the purchase price prior to sale is cruising for a bruising!! Unfortunate that you weren't there when he came to collect and explain the renovation costs for what is an expensive performance car . I also would NOT have refunded his deposit , he took the car off sale and requested monies spent to tailor the car to his requirements. Deposit gone ! and that would stand up in court . Selling cars can be fun , but it isn't easy !
Sounds like my sister in law. She has just bought a new (used) car, but had looked at WBAC to see what they valued the car at, then thought that was what the dealer should be selling the car for. I had to explain that the WBAC price was a buying price and the dealers price was a selling price, and that the dealer had to cover prep, repairs, warranty, profit etc. She still wasn't happy !
The MARKET dictates the value of used cars, he should look online for comparables if he’s unsure. £800-2k net margin on quality used cars like this is the goal to stay afloat for garages. Sometimes you’ll make more sometimes you’ll take a huge hit, these average out. No need to justify yourself but a useful illustration to the ill informed
What’s more embarrassing is his mate calling up and criticising, if one of my mates told me this expecting support I’d spend at least a year making fun of him every time I see him 😂
I think you have been overly polite in your breakdown of this scenario and I admire your diplomacy. I've noticed in your advertising for the car on your website it reads ''Re-advertised following a misunderstanding''. I think you'd be justified in using ''Re-advertised due to time-waster' / tyre kicker '
Some people are just a complete PIA & don't quite get the fact that if a business doesn't make a few quid then there's, errr no business to buy from...oh & you didn't even mention out of the small margin such things as pension contributions, travel expenses, staff pay etc. I for one find it very refreshing that you are so upfront & honest about the cars journey from auction to forecourt...we all have choice!
Unfortunately the customer had zero knowledge of how a used car sales company works & would not listen to reason. I think you have swerved a curve ball not selling to Mr Top Gun as i am sure he would have rinsed the warranty for all its worth. I believe that through your videos & disclosing your prices, you are as transparent as can be & is testament to being a all round decent, respected business. Keep up the good work Joe.
Nice work young man, I enjoy your honesty and videos, you are giving car dealers like yourself a better name so to say. My morning views of your casting bring a smile to my face.
You are SO diplomatic. Well done, you are the very acceptable, honest face of car dealers. As you said a while ago “ no good deed goes unpunished “ . Carry on the good work.
As soon as Mr. BigBoy Pilot said " Ok I'll come and have a look at it again " the red flags were there that he was either going to pull out of the sale or be a complete d***. After you done all those requests for him, he should have been excited to come down and collect. His missus probably told him he wasn't allowed to buy it. Don't change how you create video's because of Maverick. You're a business and a business needs to make profit.
Your profit is no one elses concern, if you make 6k then so be it, the item should be the main concern, if it ticks all the boxes and is priced fairly across the the board then its a winner.
Bad form for him to Welch on a deal like that (I’m Welsh!). If it helps Salvage Rebuilds UK always sit down and go through all the numbers for each car so people see the expense in turning these vehicles around. On face value seems you had a big margin but I was amazed when you went through your spend how little was left. Great work and great open and honest vids as always.
He's free to go buy at auction, pay auction prices and take auction risks if he wants. If he wants a sorted and prepared car with dealer cover he'll have to pay dealer prices. You pays your money, you takes your choice.
Should have held deposit after prepping it for him.We have all been there,as soon as you hear they are coming for another look after all the prep!! He has been ripped out by his mates and cant deal with the piss taking,so easy way out is to walk away from the deal.
you're best off not selling to that sort of time wasting purchaser....I think you have been very open and honest and if I lived in the UK I would buy the car from you tomorrow !
Keep doing exactly what you're doing. A really appreciate the honest breakdown journey from purchase to fixes, costs occured and sale. It makes me much more likely to buy from you. You will always get the odd numpty like with everything.
Better off without that customer. It was a risk buying this car and you deserve a good margin - £3k is not unreasonable given the age and warranty position. Someone will be happy to buy this ; enjoyed your journey with this car a lot - keep entertaining us !
People want a business to do all the hard work and take little/no profit from it not thinking how hard and all consuming running a business is! Go to auction and buy a car yourself if you want to take all the risk to possibly save yourself a few quid! (Though with the non-trade price you’d pay for parts and labour at a garage you’d be in for a lot more than £12000 on this car - OBVIOUSLY!) you can’t have your cake and eat it. Keep up the good work Joe & team 👍
I just bought a 2011 Lexus is 250 last Sunday, if I had have seen this video 2 weeks ago I’d have bought this Jag, 100%. Wish there was more dealers like you sir👍👍
I accept I'm sad. I've been running XJS's for the best part of 30 years. Decided last year I wanted something more recent and set my heart on a 4.2 X150. Spent quite some time looking for the best I could find. Ended up paying well over the odds for a beautiful low mileage 2006 model. So nice having a modern car😊
You were right to give him his money back, customers like that you don't want, he will be like a bad penny and keep coming back with every little moan.
I had a business years ago selling collectables, most of which came from fairs in England, which is an 800 mile round trip from here. One time I’m down in Birmingham buying at a fair and I bump into one of my customers, who is furious with me… “I bought this for £10, you’d have charged me £15!” “Have you bought anything else?” “Yes another two, so that’s £15 you would have ripped me off for” “Ok, so you’ve driven 400 miles, in a car that does 20mpg, paid £10 to get in…and you’ve saved £15?” “That’s not the point…” 😂😂😂
Having managed a business you have my sympathy and going on experience you've dodged a bullet with that 'dreamer'. I think you've done yourself a great service by sharing this information and I say this as accountant
Fantastically put Joe, buyers need to be educated and that’s exactly what you’ve done, I can guarantee that if they had an issue three months down the road they would want a paid member of staff to answer it.. I don’t believe you could have been more transparent and sense you’ve dodged a bullet in this occasion.
A pilot used to be a respected high profile job about 40 years ago , and he probably would have been buying a new jag back in the day, not a sixteen year old one. But these days budget airlines have made the job like glorified bus drivers so I think we should all feel sorry for the poor chaps ego.
I dont feel sorry at all for him, total timewaster, i have an identical car to this one , same year and spec and i paid hard cash for it and i work in the garage at my local authority council, it does'nt matter what profession your in, this guy was just a muppet, Joe deserves so much better.
Don’t forget budget airlines exist now because everyone thinks they should be able to fly wherever they want. People now think everything should be cheap/free and not work for it. The ex-buyer was a knob most likely. But not because he was a pilot. Although there are plenty of knobs that are pilots.
The price you had the car before were very fair bearing in mind the pre etc, as for the said previous buyer would have been back when a tyre deflated or could not work out how to you the electric mirrors and last call regarding the type of fuel it needs. I think you were open and honest and I hope you get a buyer who understands the cost of normal maintenance and repair costs. Good luck with your next sale.
The customer is NOT always right…….! I for one appreciate that you declare what you pay for your cars and also the work you do to get them up to scratch, it beggars belief that people don’t understand business. A 10% profit is almost laughable. Keep up the good work and don’t let the ba*****s drag you down.
Hindsight is a great virtue. Your lost bio will certainly now realise what he has done and I hopefully he will basically have learnt his lesson as he made a rotten mistake and you did a fantastic job explaining everything correctly and professionally in what needs to be done and what had been done and credit to you Joe..👍👍
What people don't understand is the profit on used cars can easily be swallowed by warranty claims, some cars the claims will be a lot more than the profits especially if its a jaguar, land rover or range rover, especially the ignemium engine
When you think how much these cars are new and all the work you have put into it your asking price was bang on good luck with the sale and don’t let the haters stop your good work 👍👍
Love all the videos you give us Joe and I agree with all the points that have been raised but what the guy hasn’t factored in is that you have taken all the risk on what is a very complex, second hand, 16 year old car which you buy with very little comeback on the auction house and you are now selling with a 6 month warranty. As Mr Chops says ‘you cannot count on any profit until the warranty period has passed’. Bulletin dodged with this guy!!!
If you put a deposit down against the asking price then that's the price. Only if the car wasn't as described on collection ( which i've had ) do you have a chance to query the sale. Nice motor but I just couldn't stomach the running costs .
I've bought and sold a few cars, and you did a great job on this mate, fixed all the issues, that's not a massive margin or a poor one. But it is what it is on some cars, I think the deal in it is good.
@1:04 Sounds like the chap's friend convinced him to that there was further discount to be had. Their friendship may be tested once the chap sees this video and realises what a good deal he threw away.
![[MV] A leap of faith...ความเชื่อใจครั้งสุดท้าย (From "Petrichor the series")](http://i.ytimg.com/vi/U1piZH2CNXA/mqdefault.jpg)
Hey plane boy who backed out of this purchase. Yeah I’m talking to you. Impossible for a company to operate if there’s no profit. It’s embarrassing to back out in this way. Even more embarrassing for the dealer to shame you online. What a mug 🤣
💯 thanks I was thinking of something else to call him 😂
Hey Dom. I’m so sorry, I’m heading back tomorrow to apologise and hopefully collect the car! Please forgive me.
That's a lovely Jag! It's great to watch a proper TH-camr, rather than the rich guys flipping supercars (mostly leased / financed), not much profit to make considering costs to prep the car. It will sell soon enough :)
@@DoubleG79234literally 😂😂
@@DoubleG79234 what a knob 💩
I think you dodged a bullet. I can imagine 6 months of hell as he tries to get his value for money out of the warranty.
dealers like this only sell insurance type warranties which are basically a loophole surrounded by paper, in reality totally worthless and hassle. buy privately for a few grand cheaper and save a fortune.
@@josiecarl4671That doesnt mean he doesn’t have liability under consumer law. You really aren’t very bright are you
I don’t know why it turned into a row with your salesman. Could have offered £100 off as goodwill gesture or returned his deposit with a get lost note.
@@josiecarl4671 But if this guy had bought privately, he wouldn't have paid the same price as auction and then paid way more at a garage to get the work done.
Remember this is a 16 year old car. When I bought my 16 year old Range Rover I knew it was an old car and would need bits doing, which it did and I sorted these out myself. Many others though would be back and forwards with each thing they find as if they're buying a brand new car, something they can't do when private and picking up something 'sold as seen' even if it turns out to be bodged, a cut n shut or falls apart on the way home.
@@IverKnackerov ignorance is bliss
Very genuine and honest video. Please don’t change.
You could have also included a share of your fixed overheads...rent, rates, lighting, heating etc
Not forgetting the wages of staff, himself, etc etc. I also think some of those figures were actually low.
You’ve always been a very fair dealer and should be praised for you honesty and work ethic. Well done.
Really admire how transparent you have been on this car Joe, so many people out there seem to think this business is easy and we are all making £5k profit on cars just by painting the tyres 😏😏Whilst I love this job and love cars, the day to day challenges seem to be getting harder each week…..and don’t get me started on VAT 🤬🤬All the best bud 👊👊
I think you’ve had a close shave there, definitely a customer you don’t need.😊
He'd have been back with lots of tiny things he'd found "wrong." with it for sure!. One to forget, many more good customers out there.
Agreed!
These types of customer are everywhere. They’re pompous and conceited with delusions of grandeur. The worst is, they’re not always professionals. As a financial adviser our world is full of them which means I sometimes get to say ‘I don’t think we’re for you’. Keep up the good work. Looks a lovely car. 👍😀
Video Popped up as suggested, Started watching and then suddenly realised... That's my old car 🤣🤣 Sold it back in 2021, Does sound absolutely fantastic and drives very well
This isn't a video about a customer with unrealtistic expectations. It's a video detailing every reason why you wouldn't choose to be a used car dealer in the UK. Or actually own and run a Limited company in the UK in 2024. The very reason I sold out of my own business this year and retired, aged 55.
Profit, at least in the UK, is considered some form of rip off. It's a mindset, you'll not beat it and never change it.
I hope what you've learned from your honesty and transparency here, is to wait until the sale is completed before uploading the video about what you paid. Even then, if you feel like being authentic and honest. Go to the effort of detailing your costs in exactly the way you have here.
I don’t understand why you need to justify your prices?? The cars you sell look immaculate, your prep is better than Maindealers in the U.K.!!! I wish other dealers would prepare cars to your standards👍👍
Indeed Main dealer cars can be absolutely shocking. They do less than the bare minimum.
Fully agree about main dealers.
I leased two cars, one after the other, starting in 2019 and my experience of the ‘sales people’ was ignorant, arrogant and unknowledgeable of what they were selling.
I knew far more than they did about the cars.
I spent 40 years in sales & marketing, and if I’d have treated my customers like they do, I’d have been sacked. And rightly so.
As for this video, he knows this will happen on occasion, same as Mat at HighPeak, but the content is worth it to them.
Also, and I never thought I’d say this about a car dealer, but I’d happily buy of either of them.
Their TH-cam content puts us there and you get a good feel for someone and their business.
They have some massive hidden overheads that we just wouldn’t consider. Just look at how much Auto Trader charges them. It’s shocking so all of this has to be considered in pricing.
This buyer just saw the purchase price and that was it. Absolutely zero consideration for anything else, including auction fees,
I spent decades having to justify development costs and unit prices to customers, and built a number of costing calculators for programs.
If you declare some of the basic costs, it quite often helps to justify pricing but as happened here, it can be a double edged sword.
One of ‘fly boy’s’ pals obviously saw the video and teased the heck out of him.
Its called being too Greedy
@@brianboeing9799 He's not greedy.
@@ChrisPatrick-q6k 5k profit?
The reason I watch your channel Joe is because it’s real world. Keep up the good work and don’t let one sale get you down. He was never having it it’s that simple. I came past Berrow Motors after watching the beach racing Saturday it felt like I was driving by a film set 😂
The public just dont understand the costs in running a business. I own an estate agents and you hear people saying that we charge too much but they don't appreciate how much it costs to run a business, how many staff you need and the high wages good people rightfully command, how expensive the advertising is, costs of tax, insurance etc and, in our industry how many houses we sell and the seller changes their mind and walks away not paying a penny.
Great video!
‘High wages’ you sound like a tight arse hole who would pay below minimum wage if he could 😂
Opening the front door and showing prospective buyers/tenants where the toilet is, isn’t the same as running a used car business.
@@lucasmoreno5330 well you wouldn’t know as you’re just a bottom feeder
@@lucasmoreno5330 twat. In that case a car dealer just opens a car door and takes someone for a test drive.
@@lucasmoreno5330 Maybe educate yourself about other businesses rather than making stupid comments. Until I started watching videos about used car businesses I thought all they did was buy cars from auction, stick them on autotrader and take people on test drives. I distrusted all used car dealers I came across and assumed they were all trying to stitch me up. Watching videos like this has educated me and I have some sympathy for what dealers have to go through.
Anyone who runs their own business, employs staff and has to deal with the public faces the same challenges!
No mention of the additional business costs that will come out of the nett profit - building costs, utilities, staff salaries... the list goes on and on. Tight margins, really. Respect for being so open and honest.
Very genuine, very honest and you haven’t done anything wrong. Glad the “buyer” missed out 👍
And get more back in the process win-win
You get two types of car dealers in my eyes. Ones that buy at auction, patch and bodge any issues to get it sold and cross their fingers for 6 months till it's the customers problem. And then guys like this, who sell a properly sorted car. A fully serviced, new brakes/MOT vehicle with all the issues fixed is a real buy... someone will enjoy it.
Tbh, you’d have to be pretty stupid to sell dodgy cars whilst making TH-cam videos for people to see 😂
Thats the bit he's not factored into his pricing....the risk. Buying that car could have meant it had problems that would have resulted in a loss...and every dealer will have them...its hard to put a price on but its there and its real...
He also had £10k tied up on his lot for 3 months, stick your money in a bank account and you would have earned at least £125 in interest at 5%. He could have purchased a car that would have shifted off the lot a lot quicker as well...got a return on his investment quicker...
@@dogsnads5634 20/20 hindsight is a wonderful invention.
You’re running a business and when you sit down you probably haven’t covered everything, so if I had the money I would snap it up, you are one of the honest car dealers out there.
Jeez Louise, customer is an utter tool. He probably would have wanted a full tank of fuel too! Good luck with your business. You are extremely transparent. 👏
I would have kept his deposit and told him that the additional costs incurred due to his requirements would be claimed.
And told him yes id be making profit on said admin fees 😂😂😂😂
It sounds like the additional requirements were general things that will be of value to another buyer, so there is no loss incurred as a result, so nothing to claim. That would only apply to customisations or other things that another buyer wouldn't want.
@@thomasdalton1508 a breach of contract entitles the innocent party to be placed in the position they were before the contract was formed.
Can't keep the deposit unless agreed up front
@@Xanderbelle can’t get the deposit back unless agreed upfront.
As a former dealer and current hobby car flipper… I endorse this video! 👌🏾💎😎 I feel your pain!
That buyer was a thief & opportunist. You deserve to make any profit you like, you take all the risks.
He's a typical pilot. It's hard to become one. It's expensive and the money isn't that great once you qualify. And to top it all when they tell people ( and they ALWAYS DO) that they are a pilot, no one gives a shit.
@@johnmunro4952🤣 sure mate, if you say so! Mustn’t have met many then.
You're right,
but if I thought I'd bought a car for 12 grand when car was only worth six grand at an auction, I would question myself if I was making the right decision. The car you are selling isn't the car that you had bought, So it's not an apples for apples comparison.
You owe me a box of tissues, because i literally could not stop crying when ADRIAN took his new rattle gun for a test drive 😂😂😂
😂
I'm glad you put that video out Joe.. Not for justification but just so people can see what goes into prepping a car.. Opened my eyes for sure.. With a 6 month warranty as well you will be lucky to end up with any profit.. Good luck buddy.. Top man. 👌
I've been in the trade for 30 years, excellent honest video all buyers should watch. Although you can't stereotype I've dealt with many "professional" customers who have that type of opinion shall we say! Best deal you'd didn't do...
Greedy guy, a greedy greedy guy.
Nonsense, that margin is wafer thin!! You're a good chap.
Joe i think you should put the price back up, a great price and very fair. I feel your always very honest and transparent. Someone will soon snap that Jag up. 👍🏻😊
Maybe he should go to the auctions and buy one, then try and get it to the level you have prepped it to
Dealer only auction. But if you can get in tGis channel explains well why the prices are low. If you are handy with a spanner and willing to take a risk, you could have got tis car on the road for 9,000
@@julianlord2697And the unpaid work you put into it. Which is time, which is money.
I spent my whole working life selling cars .
I understand exactly what you are saying and you are spot on ......
However , making a video with the purchase price prior to sale is cruising for a bruising!!
Unfortunate that you weren't there when he came to collect and explain the renovation costs for what is an expensive performance car .
I also would NOT have refunded his
deposit , he took the car off sale and requested monies spent to tailor the car to his requirements.
Deposit gone ! and that would stand up in court .
Selling cars can be fun , but it isn't easy !
You have dodged a bullet there Joe, He would have lived with you, Sometimes the best deal is the one you don't do.
Sounds like my sister in law. She has just bought a new (used) car, but had looked at WBAC to see what they valued the car at, then thought that was what the dealer should be selling the car for. I had to explain that the WBAC price was a buying price and the dealers price was a selling price, and that the dealer had to cover prep, repairs, warranty, profit etc. She still wasn't happy !
The MARKET dictates the value of used cars, he should look online for comparables if he’s unsure. £800-2k net margin on quality used cars like this is the goal to stay afloat for garages. Sometimes you’ll make more sometimes you’ll take a huge hit, these average out. No need to justify yourself but a useful illustration to the ill informed
What’s more embarrassing is his mate calling up and criticising, if one of my mates told me this expecting support I’d spend at least a year making fun of him every time I see him 😂
Lovely car and worth every penny. You win some you loose some. His loss your gain.
*lose, not "loose". 🤣
I think you have been overly polite in your breakdown of this scenario and I admire your diplomacy.
I've noticed in your advertising for the car on your website it reads ''Re-advertised following a misunderstanding''.
I think you'd be justified in using ''Re-advertised due to time-waster' / tyre kicker '
Some people are just a complete PIA & don't quite get the fact that if a business doesn't make a few quid then there's, errr no business to buy from...oh & you didn't even mention out of the small margin such things as pension contributions, travel expenses, staff pay etc. I for one find it very refreshing that you are so upfront & honest about the cars journey from auction to forecourt...we all have choice!
Price seems well fair to me! What with all your overheads as well! Keep up the great work and vid's .Don't be disheartened!
Unfortunately the customer had zero knowledge of how a used car sales company works & would not listen to reason. I think you have swerved a curve ball not selling to Mr Top Gun as i am sure he would have rinsed the warranty for all its worth. I believe that through your videos & disclosing your prices, you are as transparent as can be & is testament to being a all round decent, respected business. Keep up the good work Joe.
Nice work young man, I enjoy your honesty and videos, you are giving car dealers like yourself a better name so to say. My morning views of your casting bring a smile to my face.
You are SO diplomatic. Well done, you are the very acceptable, honest face of car dealers. As you said a while ago “ no good deed goes unpunished “ . Carry on the good work.
As soon as Mr. BigBoy Pilot said " Ok I'll come and have a look at it again " the red flags were there that he was either going to pull out of the sale or be a complete d***.
After you done all those requests for him, he should have been excited to come down and collect. His missus probably told him he wasn't allowed to buy it.
Don't change how you create video's because of Maverick. You're a business and a business needs to make profit.
You are the most honest car dealer I've ever seen. Keep it up mate
Yep close shave. Poor Jason who had to deal with him. I agree also buyer's remorse.
Bloke was obviously a tosser. You seem a very straight up kind of a guy and I find your videos very watchable. Bravo! New subscriber.
Your profit is no one elses concern, if you make 6k then so be it, the item should be the main concern, if it ticks all the boxes and is priced fairly across the the board then its a winner.
Credit to you for preparing such a beautiful car in a truly professional fashion. You deserve a decent profit.
Bad form for him to Welch on a deal like that (I’m Welsh!). If it helps Salvage Rebuilds UK always sit down and go through all the numbers for each car so people see the expense in turning these vehicles around. On face value seems you had a big margin but I was amazed when you went through your spend how little was left. Great work and great open and honest vids as always.
Only difference is salvage rebuilds is sold as seen with no comebacks where as Joe is on the hook for 6 months
Yes I forgot that, good point. 👍
I think this video has done more for you in terms of positive PR than any number of google reviews. Top work
you were open & honest from the start so the bloke needs to take a flight
What a stunning car! The buyer was taking the piss asking for a discount! What a cheek!
Good on ya, we all have to earn a living and thanks for being so honest. Too many shitty car dealers about it's nice to see a good one.
He's free to go buy at auction, pay auction prices and take auction risks if he wants.
If he wants a sorted and prepared car with dealer cover he'll have to pay dealer prices.
You pays your money, you takes your choice.
Should have held deposit after prepping it for him.We have all been there,as soon as you hear they are coming for another look after all the prep!! He has been ripped out by his mates and cant deal with the piss taking,so easy way out is to walk away from the deal.
On that video alone....subscribed. Keep the great honest content coming, its refreshing.
The customer has lost a cracking car that he wouldn't have to worry about , good luck finding one as sorted as that. Keep up the good work Joe .
you're best off not selling to that sort of time wasting purchaser....I think you have been very open and honest and if I lived in the UK I would buy the car from you tomorrow !
Keep doing exactly what you're doing. A really appreciate the honest breakdown journey from purchase to fixes, costs occured and sale. It makes me much more likely to buy from you.
You will always get the odd numpty like with everything.
The public really don’t know anything about running a business, they think all the money goes into your back pocket. No clue whatsoever.
Better off without that customer. It was a risk buying this car and you deserve a good margin - £3k is not unreasonable given the age and warranty position. Someone will be happy to buy this ; enjoyed your journey with this car a lot - keep entertaining us !
People want a business to do all the hard work and take little/no profit from it not thinking how hard and all consuming running a business is!
Go to auction and buy a car yourself if you want to take all the risk to possibly save yourself a few quid! (Though with the non-trade price you’d pay for parts and labour at a garage you’d be in for a lot more than £12000 on this car - OBVIOUSLY!) you can’t have your cake and eat it.
Keep up the good work Joe & team 👍
Absolute dreamer. Can tell he's a pilot, got his head in the clouds....
And his brain up his arse!😂
I just bought a 2011 Lexus is 250 last Sunday, if I had have seen this video 2 weeks ago I’d have bought this Jag, 100%. Wish there was more dealers like you sir👍👍
There are some right clowns out there......
I accept I'm sad. I've been running XJS's for the best part of 30 years. Decided last year I wanted something more recent and set my heart on a 4.2 X150. Spent quite some time looking for the best I could find. Ended up paying well over the odds for a beautiful low mileage 2006 model. So nice having a modern car😊
You were right to give him his money back, customers like that you don't want, he will be like a bad penny and keep coming back with every little moan.
There should be Google reviews for customers! You had a lucky escape there mate.
I had a business years ago selling collectables, most of which came from fairs in England, which is an 800 mile round trip from here. One time I’m down in Birmingham buying at a fair and I bump into one of my customers, who is furious with me…
“I bought this for £10, you’d have charged me £15!”
“Have you bought anything else?”
“Yes another two, so that’s £15 you would have ripped me off for”
“Ok, so you’ve driven 400 miles, in a car that does 20mpg, paid £10 to get in…and you’ve saved £15?”
“That’s not the point…”
😂😂😂
Having managed a business you have my sympathy and going on experience you've dodged a bullet with that 'dreamer'. I think you've done yourself a great service by sharing this information and I say this as accountant
Top man Joe, don't need customers like Biggles, nightmare!
Very honest chap you are,you explained what general public don't see,hidden extra bills before sale...thanks for that.👍
You’ve been lucky so far, my dad used to say to me” the last arsehole ain’t been born yet son”👍🏻
Fantastically put Joe, buyers need to be educated and that’s exactly what you’ve done, I can guarantee that if they had an issue three months down the road they would want a paid member of staff to answer it.. I don’t believe you could have been more transparent and sense you’ve dodged a bullet in this occasion.
A pilot used to be a respected high profile job about 40 years ago , and he probably would have been buying a new jag back in the day, not a sixteen year old one. But these days budget airlines have made the job like glorified bus drivers so I think we should all feel sorry for the poor chaps ego.
I dont feel sorry at all for him, total timewaster, i have an identical car to this one , same year and spec and i paid hard cash for it and i work in the garage at my local authority council, it does'nt matter what profession your in, this guy was just a muppet, Joe deserves so much better.
What's wrong with being a bus driver?
Don’t forget budget airlines exist now because everyone thinks they should be able to fly wherever they want. People now think everything should be cheap/free and not work for it. The ex-buyer was a knob most likely. But not because he was a pilot. Although there are plenty of knobs that are pilots.
Open and honest video. Buyer probably had no intention of purchasing the car in the first place, keep your videos coming, very interesting 👍
Better that you are transparent and customers get to see what effort and the costs involved.
The price you had the car before were very fair bearing in mind the pre etc, as for the said previous buyer would have been back when a tyre deflated or could not work out how to you the electric mirrors and last call regarding the type of fuel it needs. I think you were open and honest and I hope you get a buyer who understands the cost of normal maintenance and repair costs. Good luck with your next sale.
Sounds like an Easy Jet pilot!
Na. Airfix pilot. ✈️
I was thinking more like Ryan Air😀
@davidhunt5945 £44k-£83k. Not sure where you got 200k from?
@@FanaticQuattro first officer wages mate👍
i love watching your content as i live abroad and it keeps me sane
The customer is NOT always right…….! I for one appreciate that you declare what you pay for your cars and also the work you do to get them up to scratch, it beggars belief that people don’t understand business. A 10% profit is almost laughable. Keep up the good work and don’t let the ba*****s drag you down.
Good luck on the sale, very well explained 👍
Space Cadet not a Pilot
Just starting watching your TH-cam channel...can't beat being open an honest ....well done👍👍 jag looks good to be fair..
That customer would been a nightmare
Can’t imagine franchised dealers being so transparent or honest, yet somehow general public seem to trust them 🤷🏼♂️
Hey Joe, I didn’t know Jaaags came with central heating. Did you service the boiler on it ? 😂
Hindsight is a great virtue. Your lost bio will certainly now realise what he has done and I hopefully he will basically have learnt his lesson as he made a rotten mistake and you did a fantastic job explaining everything correctly and professionally in what needs to be done and what had been done and credit to you Joe..👍👍
Wonder if Fly Boy will dare to comment on this video?
Well done indeed, really helpful to let people know how the costs work out, especially the VAT margin scheme which people generally do not understand.
What people don't understand is the profit on used cars can easily be swallowed by warranty claims, some cars the claims will be a lot more than the profits especially if its a jaguar, land rover or range rover, especially the ignemium engine
When you think how much these cars are new and all the work you have put into it your asking price was bang on good luck with the sale and don’t let the haters stop your good work 👍👍
What You expect? Luxury on the cheap 😂 He can't afford..... better now than later he rejects car after 10 months
Love all the videos you give us Joe and I agree with all the points that have been raised but what the guy hasn’t factored in is that you have taken all the risk on what is a very complex, second hand, 16 year old car which you buy with very little comeback on the auction house and you are now selling with a 6 month warranty. As Mr Chops says ‘you cannot count on any profit until the warranty period has passed’.
Bulletin dodged with this guy!!!
That’s why “Chasing Classic Cars” never reveals prices paid for cars on show, I did wonder if that might backfire on you at some point.
Fair play to you mate for being transparent the guy who bought this and backed out is a muppett
If you put a deposit down against the asking price then that's the price. Only if the car wasn't as described on collection ( which i've had ) do you have a chance to query the sale. Nice motor but I just couldn't stomach the running costs .
I've bought and sold a few cars, and you did a great job on this mate, fixed all the issues, that's not a massive margin or a poor one. But it is what it is on some cars, I think the deal in it is good.
@1:04 Sounds like the chap's friend convinced him to that there was further discount to be had. Their friendship may be tested once the chap sees this video and realises what a good deal he threw away.
You done the right thing. Better of without him. I hope you sell it. You are a Honest Dealer.
Adrian pulled of an epic trolling x3
Youre right we do resent car dealers making money, buy that list of costs really helps put it in perspective 🙂