ฝัง
- เผยแพร่เมื่อ 14 เม.ย. 2022
- 𝐖𝐚𝐭𝐜𝐡 𝐭𝐡𝐢𝐬 𝐯𝐢𝐝𝐞𝐨 𝐭𝐨 𝐥𝐞𝐚𝐫𝐧: 𝐖𝐡𝐚𝐭'𝐬 𝐭𝐡𝐞 𝐨𝐮𝐭𝐥𝐨𝐨𝐤 𝐟𝐨𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞? 𝐖𝐡𝐚𝐭 𝐜𝐚𝐧 𝐰𝐞 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐞 𝐭𝐨 𝐝𝐨 𝐭𝐡𝐢𝐧𝐠𝐬 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭𝐥𝐲? lnkd.in/gE6f7rRg
𝐒𝐮𝐦𝐦𝐚𝐫𝐲: Lior said: The customers that are going to come out of the pandemic are not going to be the same customers. The number of people that started to use digital services in the first 5 months of the pandemic is equal to the number of people who joined digital transformation in the last 10 years.
He said, as human beings, we live with a safety net. We believe that there are authorities that can help us, but they collapsed on us. And what we have experienced explains the anxiety and depression. But there is hope because at the same time. many of us have responded with extreme empowerment. We have seen double-digit growth in new businesses around the world.
Our customers are going through a fundamental structural change in how they perceive where the power is, and who's an authority If at all. They are the authority now. Our customers have flexed the muscle of agility in a way that we've never done before. They also deprioritized and reprioritized important things in life. Customers are reconnecting to their purpose. They are being agile in a way that we have never seen before. We need to re-establish trust in that new person that is saying “I am the authority”.
Next is, that the things that we have accommodated during the pandemic are here to stay. Customers are expecting new standards to be maintained even after the pandemic. Companies that adopted earlier were ready for the crisis because their people were well trained and empowered.
Lior in his last book “Next is Now” shared that our core competence is Change Resilience. Change Resilience is going to be the new core competence going forward.
𝐂𝐡𝐚𝐧𝐠𝐞 𝐑𝐞𝐬𝐢𝐥𝐢𝐞𝐧𝐜𝐞, 𝐰𝐡𝐢𝐜𝐡 𝐢𝐬 𝐭𝐡𝐞 𝐬𝐜𝐨𝐩𝐞 𝐚𝐧𝐝 𝐬𝐩𝐞𝐞𝐝 𝐢𝐧 𝐰𝐡𝐢𝐜𝐡 𝐲𝐨𝐮 𝐚𝐝𝐚𝐩𝐭 𝐭𝐨 𝐜𝐡𝐚𝐧𝐠𝐞 𝐢𝐬 𝐠𝐨𝐢𝐧𝐠 𝐭𝐨 𝐛𝐞 𝐛𝐲 𝐟𝐚𝐫 𝐦𝐨𝐫𝐞 𝐬𝐮𝐩𝐞𝐫𝐢𝐨𝐫 𝐭𝐡𝐚𝐧 𝐲𝐨𝐮𝐫 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐬, 𝐭𝐡𝐚𝐧 𝐲𝐨𝐮𝐫 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬, 𝐭𝐡𝐚𝐧 𝐲𝐨𝐮𝐫 𝐑&𝐃. 𝐁𝐞𝐜𝐚𝐮𝐬𝐞 𝐢𝐭'𝐬 𝐚𝐛𝐨𝐮𝐭 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐚𝐬 𝐭𝐡𝐞𝐲 𝐤𝐞𝐞𝐩 𝐨𝐧 𝐦𝐨𝐯𝐢𝐧𝐠 𝐚𝐧𝐝 𝐬𝐡𝐢𝐟𝐭𝐢𝐧𝐠 𝐚𝐧𝐝 𝐜𝐡𝐚𝐧𝐠𝐢𝐧𝐠.
