On the mobile device, it keeps asks me for the batch id. The only time it doesn’t is if it was specified on the return order line. It seems that the return order doesn’t keep a record of the batch picked in the sale order even when the ‘find sale order’ functionality is used.
Is it possible for an order to be shipped out of "location A" and returned to "location B" in D365? We're consolidating warehouses so some of the orders that shipped out of the original location will be physically returned to the new location. Can the return be processed in the new location?
Hello Scott When identifying, after entering the RMA number on the mobile device is it possible to show all the item automaticliy and just to click on it without writting every single Item number ?
Hi, thanks for this video. I have a question about the return process relation with quality management; ı want to create an automatically quality order depends on the return sales order, is there any standard function in D365? or do you know any trick about solving this process? In the quality association form, ı find only sales types for the reference type fields.
There's a new feature that I thought would be great for RMAs. Although everything I've seen it talks about purchase orders. I haven't tested this yet, but it seems like it should work for RMAs. I plan on checking out this feature fairly soon as yours is the second question on it. Basically it's a dock QC check. The worker gets prompted to do a quick QC check on the item and they can either accept or reject. If they accept they are directed to do a putaway. If rejected the original work is closed and a new work is generated that either just moves the stock somewhere else or creates a quality order and directs a move to the QC location. It just came out you'll probably have to enable through feature management. There's a video from MS in the link below. docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-supply-chain-management/inbound-quality-check
Hi Scott, great videos has MS developed a Quality step for RMA's? Having warehouse operators making a scrap decision is not usual, it preferable to send to a QA location for a decision to be made, by another person. Adding a Quality Order is overkill, just want to be able to place into a QMS location during return process. Anything you have seen or is on horizon?
Hey Scott, how can i use Sales return order using Disposition= Credit Only , for Item which Awms enabled. I am facing issues if enter location on the Ro line or if i dont enter then while posting Original Sales order invoice, system throws inventory location missing error. If I am specifying location on the RO line then system is giving Dimensions location level and below have been specified on the order line. Warehouse management processing can no longer be used to process this line. If I am not specifying location on the RO line and going to post the Original SO invoice then system throws error Inventory dimension Location must be specified.
Look in your Warehouse setup under Inventory and warehouse management there's a parameter setting there called "Default Location for credit only items" I usually create a CRD ONLY location and enter it there. Then the system will use that location.
When trying to receive the RMA, I am presented to enter a Batch Number within the Warehouse Application, however it keeps saying invalid. I noticed this part of the video you skipped... Could you provide an insight please.
It kind of sounds like maybe your batch number doesn't exist. I can't remember exactly how the RMA logic works, but it would seem like when doing a return of a batch control item the batch number probably would need to exist.
It might be easier when creating the Return Order, to use the 'Find Sales Order' functionality and then add the batch at that stage. The outbound pick will contain a batch number and that makes the receipt process easier as the batch field on the app is already filled as it is recognised from the RMA number. I think in Scott's example maybe he wasn't using batch controlled products.
Hi Scott, do you have a video for completing the RMA and Put away as a one step?
On the mobile device, it keeps asks me for the batch id. The only time it doesn’t is if it was specified on the return order line. It seems that the return order doesn’t keep a record of the batch picked in the sale order even when the ‘find sale order’ functionality is used.
Is it possible for an order to be shipped out of "location A" and returned to "location B" in D365? We're consolidating warehouses so some of the orders that shipped out of the original location will be physically returned to the new location. Can the return be processed in the new location?
Hello Scott
When identifying, after entering the RMA number on the mobile device is it possible to show all the item automaticliy and just to click on it without writting every single Item number ?
hi scottcan we cancel packing slips of return sales orders
Hi, thanks for this video.
I have a question about the return process relation with quality management; ı want to create an automatically quality order depends on the return sales order, is there any standard function in D365? or do you know any trick about solving this process? In the quality association form, ı find only sales types for the reference type fields.
There's a new feature that I thought would be great for RMAs. Although everything I've seen it talks about purchase orders. I haven't tested this yet, but it seems like it should work for RMAs. I plan on checking out this feature fairly soon as yours is the second question on it. Basically it's a dock QC check. The worker gets prompted to do a quick QC check on the item and they can either accept or reject. If they accept they are directed to do a putaway. If rejected the original work is closed and a new work is generated that either just moves the stock somewhere else or creates a quality order and directs a move to the QC location.
It just came out you'll probably have to enable through feature management. There's a video from MS in the link below.
docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-supply-chain-management/inbound-quality-check
@@Scott-Gaines Thanks for your deep explanation. I am waiting for your RMAs video.
Hi Scott, great videos has MS developed a Quality step for RMA's? Having warehouse operators making a scrap decision is not usual, it preferable to send to a QA location for a decision to be made, by another person. Adding a Quality Order is overkill, just want to be able to place into a QMS location during return process. Anything you have seen or is on horizon?
Not that I'm aware of yet.
Hey Scott, how can i use Sales return order using Disposition= Credit Only , for Item which Awms enabled.
I am facing issues if enter location on the Ro line or if i dont enter then while posting Original Sales order invoice, system throws inventory location missing error.
If I am specifying location on the RO line then system is giving Dimensions location level and below have been specified on the order line. Warehouse management processing can no longer be used to process this line.
If I am not specifying location on the RO line and going to post the Original SO invoice then system throws error Inventory dimension Location must be specified.
Look in your Warehouse setup under Inventory and warehouse management there's a parameter setting there called "Default Location for credit only items" I usually create a CRD ONLY location and enter it there. Then the system will use that location.
@@Scott-Gaines Thanks
When trying to receive the RMA, I am presented to enter a Batch Number within the Warehouse Application, however it keeps saying invalid. I noticed this part of the video you skipped... Could you provide an insight please.
It kind of sounds like maybe your batch number doesn't exist. I can't remember exactly how the RMA logic works, but it would seem like when doing a return of a batch control item the batch number probably would need to exist.
It might be easier when creating the Return Order, to use the 'Find Sales Order' functionality and then add the batch at that stage. The outbound pick will contain a batch number and that makes the receipt process easier as the batch field on the app is already filled as it is recognised from the RMA number. I think in Scott's example maybe he wasn't using batch controlled products.