Time and Labor Management 6:10 - this is a weird summer - stimulus money inflating business performance 6:54 - acquisitions during times of industry slowness 7:32 -how to distribute calls to technicians during leaner times 10:45 - batting average (call distribution) 14:00 - utilize data of financing companies you use for strategic marketing strategies 15:56 - maintaining profit margin percentages despite low call volume 18:20 - utilizing other methods than dispatch fee 22:15 - difference that good dispatchers make 22:58 - Billy confesses to being a horrible dispatcher 25:05 - get involved in underperforming parts of your business 29:30 - chaotic pay systems 35:10 - fostering a good culture 39:27 - managers manage COGS 40:35 - importance of learning P&Ls 43:23 - Billy’s story 54:03 - you are already making enough money in your business
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Time and Labor Management
6:10 - this is a weird summer - stimulus money inflating business performance
6:54 - acquisitions during times of industry slowness
7:32 -how to distribute calls to technicians during leaner times
10:45 - batting average (call distribution)
14:00 - utilize data of financing companies you use for strategic marketing strategies
15:56 - maintaining profit margin percentages despite low call volume
18:20 - utilizing other methods than dispatch fee
22:15 - difference that good dispatchers make
22:58 - Billy confesses to being a horrible dispatcher
25:05 - get involved in underperforming parts of your business
29:30 - chaotic pay systems
35:10 - fostering a good culture
39:27 - managers manage COGS
40:35 - importance of learning P&Ls
43:23 - Billy’s story
54:03 - you are already making enough money in your business
Really like hearing your story of how you got started
Appreciate you guys sharing all your knowledge Love the show me how to do it
Thank you!
#beintheknow #CashFlowManagement #CustomerRetention #OperationalEfficiency #EmployeeSatisfaction
#BusinessTips #businessstrategy
epic channel!!
Thank You Thank You!
Bottom line? Like my lowest priced service on my menu?
What is a good target labor percentage for a skilled technician?
Do you include labor burden and bonuses in your target labor percentage?
Depending on industry in your the range should be 8-12%. All in with burden, bonuses, regular pay