How We Can Improve the Healthcare UX | Dave Minifie | TEDxGatewayArchSalon
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- เผยแพร่เมื่อ 12 มิ.ย. 2018
- Dave brings a humorous approach to the question of how we can start fixing healthcare. At the most basic level it needs to be about User Experience.
"When you're behind the cable companies in customer satisfaction rating, you know there's a problem". C. David Minifie joined Centene in April, 2012, as the company’s first Vice President, Chief Marketing Officer. He currently serves as Chief Experience Officer and Executive Vice President, Corporate Strategy.
Mr. Minifie brings an “engagement and experience” perspective into Healthcare, just as the trends towards consumerism pick up adoption in the category. He brings a high degree of discipline to his areas of responsibility to ensure that Centene lives its purpose “To transform the health of the community, one person at a time.” This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at www.ted.com/tedx
Mr. Minifie shares a unique perspective on healthcare. He brought up a lot of facts on how the life expectancy of his children is lower than his parents according to the life that we live. This brings up a lot my own perspective of how a lot of the stuff I may receive from my doctor’s office or insurance is something I blatantly ignore because it says “This is not a bill” as Mr. Minifie mentioned. As patients, we look past a lot of the things that may not be useful for us because it can be exhausting to either read or learn about. The healthcare system is something that is unfortunately very complex. We need to be able to create a better relationship with the healthcare system because this allows for better health outcomes for a lot of patients. Approaching the idea of improving healthcare has to be done in a more proactive way than a reactive way. As people, it is important for us to be knowledgeable and educate ourselves on ways to improve healthcare. However, as a 2nd year medical student and future healthcare professional I want to make sure that I am transparent with my patients about their healthcare and creating that relationship with my patients where I can provide accessible, equitable and simple healthcare for them. The idea of improving healthcare involves a multi-faceted approach where we need to address the issue of cost, access, and quality of healthcare.
Many excellent points! Having access to quality healthcare services must be universal.
Always amazing. Have known Dave for many years and always an inspiration. Keep pushing Dave.
Thanks for sharing such great information. It was really helpful to me. I always search for videos quality content and finally I found this in your post. keep it up!
Great talk, Dave. So many great points. Bravo!
When profit is the motivating factor you can expect there is exploitation throughout the chain feeding down to the consumer. The out of pocket system of our healthcare necessitates the use of private insurance, of which there are literally hundreds each negotiating with various providers for the best deals. A more ideal model might have a floor expectation of care provided by a single-payer model (be it gov or a private health firm) and have a secondary market that provides enhanced services that the former struggles with.
The biggest problem with the US is that social welfare is second to the private sector. There is no floor and so companies are free to create that floor as high or as low as they want.
America needs and deserves expanded, improved Medicare-for-All!
For all the real healthcare UX designers who was fooled by the title, just move on. I will save you the trouble. No UX discussion. No process. Waste of time.