How to Enter Bounced or Returned Payments From Customer

แชร์
ฝัง
  • เผยแพร่เมื่อ 23 พ.ย. 2024

ความคิดเห็น • 80

  • @MRC32-v2k
    @MRC32-v2k 10 วันที่ผ่านมา

    Thank you! I fought with this issue for weeks. Glad I found this video

    • @CandusKampfer
      @CandusKampfer  8 วันที่ผ่านมา

      Hi,
      Thanks for reaching out.
      I'm happy that you found this video helpful!
      To learn more about how to navigate QuickBooks, I recommend checking out our Confidence with QuickBooks program. You can learn more by attending our Customizing QuickBooks Workshop.
      Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @RachelWallach-zy8bj
    @RachelWallach-zy8bj 9 วันที่ผ่านมา

    You are a wonder! Your tips are so clear and practical. Thank you!

    • @CandusKampfer
      @CandusKampfer  8 วันที่ผ่านมา

      Hi Rachel,
      Thank you for reaching out.
      It's wonderful to hear that you love our tips 🥰
      To learn more about how to navigate QuickBooks, I recommend checking out our Confidence with QuickBooks program. You can learn more by attending our Customizing QuickBooks Workshop.
      Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @leximueller4053
    @leximueller4053 2 หลายเดือนก่อน +2

    Out of other channels i have watched on this. Yours was the best an simple way to make sure it was done correct. Thank you!

    • @CandusKampfer
      @CandusKampfer  2 หลายเดือนก่อน

      Hi Lexi,
      Thanks for reaching out.
      We are so happy to hear that you find our videos easy to understand 🤗
      If you’d like to learn more about how to optimize QuickBooks for your business, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @andreabiagioli3322
    @andreabiagioli3322 9 หลายเดือนก่อน

    You are literally a lifesaver! I have been trying to figure this out for hours upon hours! Thank you!

    • @CandusKampfer
      @CandusKampfer  9 หลายเดือนก่อน

      Hi Andrea,
      Yay, I'm so happy you found the answer you were looking for in our video 🤗
      If you’d like to learn more about how to optimize QuickBooks for your business, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @poserco.9680
    @poserco.9680 ปีที่แล้ว

    I've had an error message for a disputed charge for a week now. I've spent 3 days trying to figure out how to get rid of it... until I watched your video! 5 minutes and done. THANK YOU!!!

    • @CandusKampfer
      @CandusKampfer  ปีที่แล้ว

      Oh my gosh, we love hearing this! I'm so happy you were able to fix your error after watching our video 🙌🏻
      If you haven't already joined our weekly QB Tips & Tricks, click here to join and we'll send you our tips straight to your inbox: canduskampfer.com/weeklytips
      Have an amazing day!
      Sam ~ Team Candus
      P.S. We’d love to connect with you! Find us on ↓
      Instagram: instagram.com/candus.kampfer
      Facebook: facebook.com/CandusKampfer

  • @DainaHolloway-hc5cf
    @DainaHolloway-hc5cf 5 หลายเดือนก่อน +1

    Thank you for this video. I just received my first NSF and was wondering how to handle it. Your video was very helpful.

    • @CandusKampfer
      @CandusKampfer  5 หลายเดือนก่อน

      Hi Daina,
      Thanks for reaching out.
      I'm so happy to hear that you found our video helpful 🥰
      If you’d like to learn more about how to optimize QuickBooks for your business, I recommend
      checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here:
      CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @carriejardin6820
    @carriejardin6820 ปีที่แล้ว

    Thank you again Candus, for saving me time in figuring out this simple process in QBO! I would of done this differently and may of gone round and round before figuring this was the correct method. Your explanation on going back to the payment and applying it to the expense you enter for the NSF makes sense. This same process would apply to an A/P situation - an expense that points to Accounts Payable, so now I can tackle these A/R issues going forward; with ease.

  • @mardidunham2710
    @mardidunham2710 7 หลายเดือนก่อน

    I am an accountant, and I refer your videos to all my bookkeeping clients. I hope you are getting business from them, because you are the best! Thank you for this. I'm pretty good at figuring things out on QBO, but this one was never easy, until now. Thank you!

    • @CandusKampfer
      @CandusKampfer  7 หลายเดือนก่อน

      Hi,
      Thanks for reaching out.
      That is awesome to hear! We're so happy you've enjoyed Candus's teaching style 🤗
      If you’d like to learn more about how to optimize QuickBooks for your business, I recommend
      checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here:
      CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @MichaelGarcia-mk4el
    @MichaelGarcia-mk4el ปีที่แล้ว +1

    Thank you I've been leery on the steps of how to enter an NSF for a VERY long time. I'm not an accountant thou I do keep books for the business I'm taking care of and FYI, I am from the PPP era, paper, pencil, pen, so the learning curve of QB has been challenging, frustrating & interesting to say the least, I also looked @ the other video you made & am happy you made this on line version it' what I'm using, there doesn't seem to be as many online tutorials/examples, Thanks again.

    • @CandusKampfer
      @CandusKampfer  ปีที่แล้ว

      Glad it helped you.
      Have an amazing day!
      Ednalyn ~ Team Candus
      P.S. We’d love to connect with you! Find us on ↓
      Instagram: instagram.com/candus.kampfer
      Facebook: facebook.com/CandusKampfer
      TikTok: www.tiktok.com/@canduskampfer
      Pinterest: pinterest.com/canduskampfer/

    • @MarianaVyshnevska
      @MarianaVyshnevska ปีที่แล้ว

      Thank you much for this video! I have read a bunch of articles and watched a few videos but I still couldn't get a hang of it. Your explanation made it much more clear for me. I don't have much experience with QBO, but I am trying to gather as much knowledge as I can online since I want to start my career here in US in the accounting field, and I was thinking that bookkeeping in QBO is probably a great place to start, anyway
      I really appreciate your time you took to make such a helpful video❤

  • @BillingHearNow
    @BillingHearNow ปีที่แล้ว +1

    Great step by step explanation.

    • @CandusKampfer
      @CandusKampfer  ปีที่แล้ว

      Hi @user-ti6ct4cj1p,
      Glad it helped you.
      Have an amazing day!
      ~ Team Candus
      P.S. We’d love to connect with you! Find us on ↓
      Instagram: instagram.com/candus.kampfer
      Facebook: facebook.com/CandusKampfer
      TikTok: www.tiktok.com/@canduskampfer

  • @sherylsitts
    @sherylsitts 5 วันที่ผ่านมา

    You are really great! Thanks for simplifying this into "common sense" steps. We have a 3rd party vendor for credit card payments and ACH payments and our bank account is linked. We rec'd a reversal for two customer ACH /credit card payments. I entered them individually but am wondering how to MATCH those two transactions back to my one reversal bank transaction for the combined amount. Any tips?

    • @CandusKampfer
      @CandusKampfer  5 วันที่ผ่านมา

      Hi Sheryl,
      Thank you for watching our video.
      I'm so glad you enjoy Candus's teaching style!
      If you're interested in more in-depth training on how to match your two transactions, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our QuickBooks Workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @trevorbergen7318
    @trevorbergen7318 2 หลายเดือนก่อน

    Thank you, saved me a lot of time!!

    • @CandusKampfer
      @CandusKampfer  2 หลายเดือนก่อน

      Hi Trevor,
      Thanks for reaching out.
      I'm so glad our tutorial was helpful for you!
      If you’d like to learn more about how to optimize QuickBooks for your business, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our upcoming QuickBooks Workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @rosariomunayco9702
    @rosariomunayco9702 ปีที่แล้ว

    The explanation was excellent. Thank you for your time.🙂👍

    • @CandusKampfer
      @CandusKampfer  ปีที่แล้ว

      Oh my gosh, thank you so much! We love hearing this. 🙏🏻
      If you haven't already joined our weekly QB Tips & Tricks, click here to join and we'll send you our tips straight to your inbox: canduskampfer.com/weeklytips
      Have an amazing day!
      Sam ~ Team Candus
      P.S. We’d love to connect with you! Find us on ↓
      Instagram: instagram.com/candus.kampfer
      Facebook: facebook.com/CandusKampfer
      TikTok: www.tiktok.com/@canduskampfer
      Pinterest: pinterest.com/canduskampfer/

  • @ArnieNewton
    @ArnieNewton 2 หลายเดือนก่อน

    This was so Helpful! Ty!

    • @CandusKampfer
      @CandusKampfer  2 หลายเดือนก่อน

      Hi Arnie,
      Thanks for reaching out.
      I'm so glad you enjoyed our tutorial!
      If you’d like to learn more about how to optimize QuickBooks for your business, I recommend checking out our Confidence with QuickBooks program. To learn more you can catch the replay of our QuickBooks Workshop. You can register here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @xheiser
    @xheiser 2 หลายเดือนก่อน

    Best video ever, thank you!

    • @CandusKampfer
      @CandusKampfer  2 หลายเดือนก่อน

      Hi,
      Thanks for reaching out.
      I'm so happy that you loved our video 🥰
      If you’d like to learn more about how to optimize QuickBooks for your business, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @jamesjiang7819
    @jamesjiang7819 4 หลายเดือนก่อน

    Your approach is different from the training in Pro Advisor. Yours make better sense. Thank you for explaining. A quick question, in this method, you only need to send the NSF Invoice (15.00)? So when the customer repays, they will have to pay 375+15 for two invoices.

    • @CandusKampfer
      @CandusKampfer  4 หลายเดือนก่อน

      Hi James,
      Thank you for watching our video.
      I'm so glad to hear you found it helpful and easy to understand!
      If you're interested in more in-depth training on this topic, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @BethanyMeaker
    @BethanyMeaker ปีที่แล้ว

    Hi Candus, first off, Love your Lego orchid in the background, I have the same one! I use QBO and my invoices and payments synch from an ERP cloud software. I'm having issues where the customer's payment originally went through, and then we got a chargeback from their bank. QBO is showing the payment correctly, but then the refund is coming through as another payment and I'm not able to offset the original payment with it. So then it looks like there is a credit balance for the customer when there absolutely is not. Most instances, we have gone back and recollected the payment, so I have a payment to apply to the invoice and they are paid in full, but QBO does not reconcile properly. It's driving me nuts and I can't figure out a work around. I imagine this is all the ERP's programming fault, but what did they do wrong?

  • @StardustMoneybags
    @StardustMoneybags 21 วันที่ผ่านมา

    Amazing thank you

    • @CandusKampfer
      @CandusKampfer  19 วันที่ผ่านมา

      Hi,
      Thanks for reaching out.
      I'm so glad you enjoyed our tutoiral!
      If you’d like to learn more about how to optimize QuickBooks for your business, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our QuickBooks Workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @cindylaughren3323
    @cindylaughren3323 2 หลายเดือนก่อน

    Thank you!

    • @CandusKampfer
      @CandusKampfer  2 หลายเดือนก่อน

      I'm so glad you enjoyed our tutorial!
      If you’d like to learn more about how to optimize QuickBooks for your business, I recommend checking out our Confidence with QuickBooks program. To learn more you can catch the replay of our QuickBooks Workshop. You can register here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @sherrellmarmande1389
    @sherrellmarmande1389 5 หลายเดือนก่อน

    This was very helpful. Thanks

    • @CandusKampfer
      @CandusKampfer  5 หลายเดือนก่อน

      Hi Sherrell,
      Thanks for reaching out.
      I'm so glad you found our video helpful!
      If you’d like to learn more about how to optimize QuickBooks for your business, I recommend
      checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @lucasmiller540
    @lucasmiller540 11 หลายเดือนก่อน

    I appreciate your clear explanation but I'm definitely not thinking, "That was pretty simple!" What a convoluted system! In your example, the amount debited FROM the bank shows up, but that's not happening on my end. I created an invoice and applied the bounced ACH payment of $1000 to that invoice. That takes care of the credit in my bank register. There's no NSF fee I owe but I do need to figure out how to address the debit of $1000 that's in my feed. QBO's help article tells me I'm supposed to create an expense, which I believe is supposed to take care of this side of things but I am missing something. Any help would be greatly appreciated.

  • @jaskinder001
    @jaskinder001 6 หลายเดือนก่อน

    Nice explanation.

    • @CandusKampfer
      @CandusKampfer  6 หลายเดือนก่อน

      Hi,
      Thanks for reaching out.
      I'm so glad you enjoyed our video!
      If you’d like to learn more about how to optimize QuickBooks for your business, I recommend
      checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here:
      CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @gavyvelasco401
    @gavyvelasco401 10 หลายเดือนก่อน

    I’ve a bounced check and no invoice later this customer cancel the service so how can I record this transaction?

  • @mfigueroa7973
    @mfigueroa7973 4 หลายเดือนก่อน

    Question for refunds and reimbursement recd inflow are they non operational income? Do you set up a income cat for them
    Or are they added to the expense category or noth

    • @CandusKampfer
      @CandusKampfer  4 หลายเดือนก่อน

      Hi,
      Thank you for watching our video.
      If you're interested in more in-depth training on this topic, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @AlondraRodriguez-o5u
    @AlondraRodriguez-o5u 4 หลายเดือนก่อน

    Will this be the same process for a bounced/returned check on a sales receipt?

    • @CandusKampfer
      @CandusKampfer  4 หลายเดือนก่อน

      Hi,
      Thanks for reaching out.
      If you’d like to learn more about the process of how to do this for a sales receipt, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @cassiep.3007
    @cassiep.3007 4 หลายเดือนก่อน

    So what do we match the chargeback to? Like the bank is taking out the original amount of check to send back to customer.

    • @CandusKampfer
      @CandusKampfer  4 หลายเดือนก่อน

      Hi Cassie,
      Thank you for watching our video.
      If you're interested in more in-depth training on what to match the chargeback to, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @albertozuniga2062
    @albertozuniga2062 7 หลายเดือนก่อน

    Hi, Thank you for this. Can i add the NSF fee to the original invoice instead of creating a separate invoice for just the NSF fee? That way I can send my customer one invoice with original amount and NSF fees from me. Thanks in advance.

    • @CandusKampfer
      @CandusKampfer  7 หลายเดือนก่อน

      Hi Albert,
      Thank you for watching our video.
      If you're interested in more in-depth training on NSFs, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @MrDoubleagent4
    @MrDoubleagent4 ปีที่แล้ว

    I have a tenant that bounced a 500.00 check I followed your step however when I run a profit and loss report on cash basis it shows that tenant paid 1000.00 . Could you please help

  • @AldrichCarrasco
    @AldrichCarrasco 19 วันที่ผ่านมา

    I need the same but when I paid with check and it's bounced

    • @CandusKampfer
      @CandusKampfer  19 วันที่ผ่านมา

      Hi Aldrich,
      Thank you for watching our video.
      If you're interested in more in-depth training on this topic, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our QuickBooks Workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @NathalieMonfiston-b1q
    @NathalieMonfiston-b1q 3 หลายเดือนก่อน

    For some reason, when I select the payment option my expense does not show up so I can move the payment to the NSF? I have followed the steps from beginning to end with no success. Any thoughts?

    • @CandusKampfer
      @CandusKampfer  3 หลายเดือนก่อน

      Hi Nathalie,
      Thank you for watching our video.
      If you're interested in more in-depth training on how to do this, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @lesliemiller9399
    @lesliemiller9399 3 หลายเดือนก่อน

    When the customer pays the NSF how do you handle that?

    • @CandusKampfer
      @CandusKampfer  3 หลายเดือนก่อน

      Hi Leslie,
      Thank you for watching our video.
      If you're interested in more in-depth training on how to handle an NSF when the customer pays, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @jacquelinevulcano2215
    @jacquelinevulcano2215 7 หลายเดือนก่อน

    What do I have to do if the original online payment to the invoice was added to Undeposited Funds account and then later deposited? (When I moved the payment of the invoice to the NSF payment, the client's account went down to $0 due.)

    • @CandusKampfer
      @CandusKampfer  7 หลายเดือนก่อน

      Hi Jacqueline,
      Thank you for watching our video.
      If you're interested in more in-depth training on what to do when your original payment to the invoice is added to the Undeposited Funds account, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @IvanReyes-i6w
    @IvanReyes-i6w 6 หลายเดือนก่อน

    on Bank transactions can you match directly to the customer ?

    • @CandusKampfer
      @CandusKampfer  6 หลายเดือนก่อน

      Hi,
      Thank you for watching our video.
      If you're interested in more in-depth training on how to match your bank transactions to the customer, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @kidspauley2611
    @kidspauley2611 3 หลายเดือนก่อน

    I do this and mine says expense but yours shows check on their account. Why is this?

    • @CandusKampfer
      @CandusKampfer  3 หลายเดือนก่อน

      Hi,
      Thank you for watching our video.
      If you're interested in more in-depth training on this topic, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @jennifersierra9529
    @jennifersierra9529 หลายเดือนก่อน

    I'm been trying to figure this out for so long because My client tried to handle this on his own. Wjhen I did this, it doubled the Income. Not sure what i Did wrong??

    • @CandusKampfer
      @CandusKampfer  หลายเดือนก่อน

      Hi Jennifer,
      Thank you for watching our video.
      If you're interested in more in-depth training on how to enter your bounced or returned payments, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our QuickBooks Workshop. Save your seat here: CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @LauraFassett
    @LauraFassett 11 หลายเดือนก่อน

    When I go to do this it's not giving me an option to put the customer at the end of the line, any ideas?

    • @harleyladyluvstoride7823
      @harleyladyluvstoride7823 8 หลายเดือนก่อน

      Did you ever figure this out? I have the same issue. Thanks

  • @cassiep.3007
    @cassiep.3007 9 หลายเดือนก่อน

    How is this not showing that you doubled income? The only way I’ve seen to do this and it not look like the customer paid you twice is to use a Cash and Clearing account under bank and cash on hand. Maybe I’m not understanding it fully yet. So what if you wrote a bad check on a bill payment? How do you reverse this?

    • @CandusKampfer
      @CandusKampfer  8 หลายเดือนก่อน

      Hi Cassie,
      Thanks for reaching out.
      It's because it's impacting AR and the bank.
      For your other question, here is a video I found from Intuit that I think you'll find helpful: quickbooks.intuit.com/learn-support/en-us/help-article/pay-bills/manage-bounced-check-wrote/L26onIB9m_US_en_US
      If you’d like to learn more about how to optimize QuickBooks for your business, I recommend checking out our Confidence with QuickBooks program. To learn more you can attend our Customizing QuickBooks workshop. Save your seat here:
      CandusKampfer.com/workshop
      Have a great day,
      Samantha, Team Candus

  • @cassiep.3007
    @cassiep.3007 9 หลายเดือนก่อน

    What if we wrote a check that was returned?

    • @stephaniebird87
      @stephaniebird87 5 หลายเดือนก่อน

      This is what I am trying to figure out too, did you ever have success finding any videos?

  • @drillbitsworld8979
    @drillbitsworld8979 ปีที่แล้ว

    gone

    • @CandusKampfer
      @CandusKampfer  ปีที่แล้ว

      Here's the video: th-cam.com/video/5goEdFtMQJ0/w-d-xo.html