A Farewell to My First EV: The Good, the Bad, & 30,000 Miles with the ID.4
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- เผยแพร่เมื่อ 7 มี.ค. 2023
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OSR Garage says Goodbye to the Volkswagen ID.4. In this video we will tell you the TRUTH about Why we walked away from the VW ID.4. Volkswagen made promises it couldn't keep, lied about updates, and the Cold weather range was just plain disappointing. We loved the ID4, inside and out, but we just could put up with the issues any longer!
30k Mile Update - • VW ID.4 Ownership: 30k...
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The 2022 doesn't have any of those recalls. Also has the 3.1 software. 28k so far in 8 months and I am very happy with the ID.4 Pro S RWD. It's really been great 👍.
That's awesome! So happy for you!
Can you give me update on the car? Thinking about getting it
what is about the battery recall?
It's funny that no matter how bad an experience some VW owners have had that there is always someone who absolutely swears that they have never experienced any of the most common issues with their cars, unlike the many others who have had an absolutely horrible time.
@@midnight4109 because most of the bad has been on their first ones 2021 ID 4's everything 2022+ has the updated software and most of the kinks ironed out.
I've had my '22 id4 for two weeks now. It came with 3.1, and the heat pump was included (in Canada). My timing was lucky. Late enough for 3.1, early enough to get the savings of a 22.
Everything is, quite frankly, dandy.
I also really like my dealership. Victoria BC is a target market for VW and it shows. I'm lucky that way too.
Bliss phase. True bliss phase.
Put the seat back... waaaaay back, heated seat on max, massage on, tunes on, WIDE open panoramic roof, it's like camping.
Awesome! Congrats
So sorry to hear about your issues. We bought our 2021 Pro S in January 2022 also and have had zero problems. I like the software version we have and I don’t want the update, so that’s good for us. We also live in Southern California so winter temps are actually really good for us. We’re thrilled with the car and plan on keeping it. That being said, Electrify America sucks and it’s good we mostly charge at home. Looking forward to seeing what you get next! Keep up the great work.
We also charge mainly at home. My wife goes to Chicago about every 3 months and to St.louis once per month. No things are huge issues, we were just ready for a change and a Step Up in performance, range and software. There is a hint at the end of the video...lol
@@offtheshelfrides,
We bought a Tesla Model 3 to park alongside the VW so we get it
I have a 2023 ID4 and so far I havent had any issues with Electrify America. However at my work charger level 2, sometimes it wont connect to my car and keeps saying battery full and will not plug in.
Nice video. I really like the look of the ID4 too. A lot of reviews are critical of the exterior - which I can't understand. Hopefully VW learns from their mistakes regarding heatpumps and software updates!
Yes. The software issues are the biggest problem. Not having a heat pump can be fine if you can precondition. The Mach-E just had an update that allows for departure cabin and battery preconditioning and charging preconditioning
Have a 2023. 5K so far. No issues. Drives great. I think a lot of changes happened in the first 2 years. 2023 is a keeper.
Yep, 2023 is the best so far with the 3.2 software I believe. We might grab a 2024 when they start producing them with the new electric motor(more HP and more efficient) should get another 10-15 miles of range plus the 4.0 software with battery preconditioning and other upgrades...
Good video, I agree on the charging. I never had an issue with my ID4 pro, I did receive an email from VW stating that they were going to roll out the update, but then received a 2nd email stating that since there has been issues with the update update and to avoid several visits to the dealer that once they have solved it they will reach out to get the update… I’m still driving with the software that it came with and it’s been working great.
That's great!
Thanks for posting your video. I have 2021 ID4 since July , having same issues 😕 . Many times in the winter season, my infotainment system is completely off, and after a long time, I drive and park and let it stay sometime after it get back infotainment, not sure if anyone have same issues in winter. Went to dealerships, and they are helpless not finding any diagnosis to resolve. I'm the same as disappointed as you are, and I respect your concern and willing to sell my 2021 ID4. Many times, 2 phone connectivity issues are ongoing, and there are many other software problems. Besides this, the front two tires had to replace under 18K. Good luck to other owners
I am happy for those who are having good luck with their cars and they are great, but it's better suited for warm climates.
I never even had the chance to experience owning it and feeling cheated. I felt it during the reservation. Ordered in mid '22, was upgraded to the '23 with a price increase, watched features get removed(charge cable, premium audio), watched people order after me but receive their car before me, watched the price increase again twice(~$1500 and then a sneaky $25), watched my receive date change from Dec 22, to June 23.
Bought a Model Y the day they dropped the price then cancelled the ID.4.
Watched people struggle with the software updates and ignored it....got way too deep into the reservation disaster and ignored it.... now I see it's a trend with VW so I am glad I moved on.
Good luck with the next vehicle! I wish VW did better for both of our sakes but glad its working out!
That's quite the story. Sorry you had to go through that, hope you enjoy your model y
Omg that was literally my experience word for word! Ordered in March 2022, kept getting delayed over and over again, coupled with price increase after price increase. Frustrating seeing people get their orders before me who ordered after me. Seemed like there wasn’t a system at all over at VW. Also ordered the model Y the day they dropped the price and became cheaper than my ordered 2023 ID AWD Pro S. VW doesn’t seem customer service centric whatsoever.
Same story here! Ordered back in July '22 placed the $100 deposit and had Q1 '23 delivery.. My wife was so happy to get the email from VW asking her to confirm the order and added the additional $400. That was back in October. Then yes price kept getting bumped up, charger cable was taken away, and no update on when the car would actually come.. then they emailed about the rebates and how this might not fully qualify when the new guidelines come out.. at this point, car loan interest rates have more than doubled.. then Tesla started offering the $13k discounts on the model Y.. so in Feb we just said screw it.. let's check out the showroom by the mall and test drove a Tesla.. they had one in the color that we wanted coming soon to our location.. price have gone up a bit and only had $11k discount at the time, and we went with it.. got it less than a month later.. been enjoying it past couple of weeks and not looking back.. VW returned our deposit and we have been very happy with our decision! Getting rebates from Fed and State! so would probably end up costing less than the ID.4
@@srldesign I am glad it worked out for you!
Ditto for us in Victoria BC. We ordered ours Dec 2021 and it's still not here, plus the price increases, content deletion and more recent orders getting filled before ours mentioned already. Our VW dealer confirmed my suspicion that VW are prioritizing higher spec, more profitable cars than ours. That did it for us, I test drove a 2024 Polestar 2 (RWD, less space, more range, more fun) a couple of days ago and we will be ordering it tomorrow for delivery in Dec - this year!
Except for the winter charging speed, we have the same issues with our ID 4 in South FL. Lots of software issues including the infotainment screen blanking out all of the sudden . I am seriously considering replacining it, but some features and concerns are making me hesitant. At least, I see some people get a bunch of emails with some BS. We haven't gotten many, except for last couple of emails. My question would be, is it better to trade in or sale it considering the issues out there?
I trading is probably a better option. Anyone looking to buy one has probably been researching, listening and watching videos. Dealerships are clueless when it comes to those things and don't pay attention to other brands. Plus, they generally offer what the market is paying versus someone low balling because it has known software issues.
I am not a VW fan but the ID4 looks like a great car to me! WTF is the problem with the recalls and emails? The car has so many good qualities.
Most of the issues were with the 2021 models, after updates they are better but the 2023s are currently the best ones. The 2024s will be the ones to get! Increased power, efficiency, and range plus better software system.
@@offtheshelfrides But wasn’t the original VW plan to introduce a completely new EV platform now and that got shelved in the cost cutting?
The great thing about any Volkswagen is you get to be on a first name basis with the service manager. Why is it that every German car is plagued with electrical problems ? Everyone that I ever new who bought a VW never purchased another one !
I really love these reviews by OSR. I have an Ioniq 5 AWD and I see similar range reduction in winter, but mine has a range of 310 in summer and about 270 in winter, so its has not been as critical; I still think 250 mile range is too low. My own experience is that EVs need to have a minimum for 450 to be useful so that range anxiety becomes less of a concern with customers. Certainly battery conditioning and an 800V pack helps greatly and Hyundai was quick to make battery conditioning a standard in the US foe 2023. But the 2021/22 Hyundai's have had extensive 12V battery issues (about 3% of cars) which now seem to be resolved; I certainly have had zero issues with my 2023. I do like OSR's discussions of day to day usage. It certainly is better that regular car reviews; more real!!!!
Thank you, I appreciate that. I am now reviewing cars more so the initial review video will be info about the car and maybe some odd things I notice, but the Family reviews are where my wife and I will discuss the good, bad, what we like and don't like. Thanks for watching! I will be getting an Ioniq 5 sometime in October for a review and testing.
250 is fine for me. From Orlando to Ft. Lauderdale. Can't complain:)
Completely agree with your evaluation. It is so disappointing that VW (in particular in the US) it is such non-customer centric organization. The ID.4 is my first VW ever, and it will be my last.
It is a great car overall, though.
Canada is even worse, brother.
@@tk6729 I bet!
Sorry to hear about your issues, even though you obviously really like the vehicle. My dad always used to say that it is not a good idea to buy a new model of any vehicle, because new models always have bugs which need to be ironed out in subsequent models. EV technology is a relatively new technology, so you are inevitably going to have issues which need to be worked on. EVs are essentially computers on wheels, and we all know about our own personal computer problems.
Anyway, we are eagerly anticipating the delivery of our 2023 AWD ID.4. We are disappointed that we won’t be getting a heat pump, but we live in an area which does not get too cold in the winter.
I have enjoyed watching your videos on the ID.4, and am interested in you next choice of vehicle.
Great to hear! Also, there is a hint as to our next vehicle at the end...
I never, never, never buy a new model until it's been out for about 3-4 years and am confident the snagging issues and recalls have been stabilised.
A lot of people have said that, but if people do and people have to or we would never have new cars or problems won't get found and fixed
@@offtheshelfrides Agreed. Without brave souls like you, we wouldn't have anything new. Sadly my courage doesn't extend to that. The pressure on companies to sell as early as practicable must be enormous in order to recoup some of their costs.
I love love love my VWid4SPRO AWD. I am still learning all the ins and outs but I haven’t heard of ANY vehicle that doesn’t have some issues. If I traded in every car just become of ‘update’ issues I would always be dissatisfied. 😂I am enjoying this vehicle as no other.❤
That's great but is it a 2021? I am in no way saying it is a bad car, we really did love it, we just got tired of the glitches that were getting worse and we came across another EV that fixed the few issues we had. I will still tell people to buy an ID.4, just not a 2021.
Same thing here, except I'm under a lease and can't get rid of the car until it's up, very upset with the software and response, heat pump does suck, but I have a feeling heat pumps may be a retrofit on old cars from aftermarket
I'm not sure that is possible. The lines and computer would have to be completely restructured.
I only recently found your channel as I'm considering an ID.4. Saw your 30k review yesterday and this one today. Whiplash! What happened? The videos both show as being about a month old. 30k review was very positive - Glad you bought it. Would definitely do it again. This one is ..... different. Was there a straw that broke the camel's back or is something else going on?
No, we do still love the ID.4. The 2021's have had a lot of glitches, software issues, and never recieved updates, then a battery recall. If we could find a 2022 or 23 at a decent price we would just upgrade. We also need a little more range. Living in the Midwest, chargers are scarce for traveling and winter range takes a big hit! I hope you stick around and enjoy the channel. There is about 30 ID.4 videos in a playlist, the 2022 and 23s have updated software, I just wouldn't get a 2021.
the 2023 ID.4 is excellent, I have one and am happy I waited.
2023 AWD , no issues, been great, warm weather, fast charging, great warm weather range in Cali, a few EA issues early on. Car is so comfortable and serene to drive, quick too when needed. I would recommend to never buy the first of anything, wait for the bugs to get worked out first.
Glad to hear the 23s are good. If it wasn't for the software issues, the car would have been great and we would have kept it.
Just took delivery of my 2023 ID4 Pro AWD. No issues yet but will let y'all know if I get the battery recall notice.
I believe all of that should be taken care of. I don't believe they can sell a car if it has a major recall on it, but I'm not sure if VW put a stop sale on the affected units.
I was at the dealer on April 8 and they had about 10 ID.4's that were in recall jail that they said couldn't be sold and they didn't know when the fix would come in for them. They leased me one that was in transit from Chattanooga which showed up two weeks later. I intend to buy out the lease because it's only for 10,000 miles for one year just to capture the tax credit. This one has an LG battery and doesn't appear subject to that recall.
My issue with VW on previous 2002 Passat 4motion wagen and 2013 Golf tdi was the expensive maintenance after the initial included maintenance were done. On the Golf they wanted over $900 and I walked out but came back a month later a little under $800 and then I sold the car. During that service they attempted the first of the emissions fixes and by selling the car I missed the window of compensation by two weeks. A friend that kept his Golf essentially got the full purchase price back and bought a Kia.
As far as new EV's on the market right now I would either buy a Tesla Model Y since the Austin built ones with 280 mile range and the new 4680 batteries are only $46k, while the 330 mile Model Y from California is only $50k and both have heat pumps. Otherwise the Hyundai/Kia/Genesis I think have heat pumps now and are in the price bracket. I think Mach E has OTA software updates, but I am not sure about the heat pump without looking. I'll have to find the next video.
Here is the next video - th-cam.com/video/HH8USrsJAvE/w-d-xo.html
The mach-e doesn't have a heat pump either but it does have battery preconditioning.
I agree with many of the things you’ve said about the iD4 first edition, both good and bad. Currently trying to trade out of my iD4; I’ve been disappointed in VW, not the car as such. Such bad customer service with VW regarding the recalls. Secondly the infotainment system is bad, very bad. Since the over the air update I got; it’s still clunky and slow. Finally; there are a bunch of recalls that I’m still waiting to have them resolved. FYI; I also drive with my wife to Chicago to visit family; and being in Ann Arbor; I always have to recharge because it wont make the 268 miles. Charging is pretty slow. I’ve only seen 110+kw charging once over the last two years.
Luckily, we were able to trade our off before the battery recall
Sorry to hear you had so many problems with your car....funny about you mentioning about problems about driving in the wind....reminds me of driving my old beetle across a high exposed bridge 😢😢😢....down here in OZ I am still waiting to see ANY electric VWs ....hopefully the problems will be sorted out before I make my purchase 😮😮😮
The 2024 ID.4 or ID.7 is what you want! Upgraded drive motors, more hp, range, and new software.
Do the new ID.4s for the US have heat pumps/preconditioning?
No they don't.
The issues you mentioned and the price increase are the reasons I bought a model 3.
I understand
I got mine yesterday in Belgium. ID.4 Pro RWD with Software 3.5 preinstalled.
That's great! I hear there are still some glitchy things but much better!
2021 AWD Pro owner here. Right on- The info/ control stack situation is infuriatingly glitchy and slow. Still waiting for the long promised software update.
Yep, glad we upgraded to the....
The enduring feedback I see with not just VW but Many other traditional auto manufacturers is they are building and selling EVs with “bad Grace” and by that I mean their heart isn’t in it and they just don’t wanna do it. the dealers don’t get any service money out of them they feel like they’ve been forced into this and ask a diesel engineer what’s the best car is and they will tell you it should have a diesel in it so no surprise really
I was the first one in the State of idaho to by an ID.4 Pro S the dealer happened to get one in. I had several burps in the software along the way until the 3.1 update was done. The dealer kept it for a few days to complete. There were some fun/interesting additions in the software. Also some continuing annoying notifications that keep coming up. Not a real big deal. But it's already burped with all kinds of warnings coming on the screen. Being a computer person I simply restarted the Infotainment system which is like resetting the vehicles brain. That did the trick. So far so good and no further issues. I'm getting a bit more miles per charge now and the B mode recharges seems also improved. I have 2 more years on the lease. I suspect there will be more competitive models available by that time. My eyes are on the Ariya Nissan. Seems much nicer inside and better ride. We shall see.
I haven't gotten in the Aryia yet. I have driven the Lexus RZ 450e, Polestar 2, Ioniq 6 all of those videos are available on my channel. Polestar 2 goes up Wednesday
I got my 2021 Pro S AWD in April 2021 on a 39 month lease. I was smiling watching your video because I experienced everything you mentioned! Additionally, it died on me in early January with "Eletricial system not working properly" error on the dash and the gear would not shift to D. It took dealer nearly 2 months to complete the repair (4 weeks of troubleshooting, 3 weeks waiting for parts and 1 week to repair). The issue turned out to be a bad HV wiring harness. Dealer did give me a loaner so I was cool with it. For now, I am fine keeping it. As you pointed out, it is quiet and comfortable with great driving characteristics. Also I primarily drive it around town. For long distance, I still use our other gasoline powered car. 😂
Can't wait to hear which car you ended up getting to replace the ID 4. Let me guess, could it be a Hyundai IONIQ 5?
There is a hint at the end of the video
@@offtheshelfrides Wow that was slick! I had to watch it 3 times. Listening carefully did no good at all! Look forward to a video on first impressions!
@John Li lol, yea...90% of people will never notice. We love the new car and videos will be coming soon!
Owning a ID4 here in EU with heatpump + 3.2 software is just pure joy - Its not perfect but compared to the Model 3 my wife drive I still prefer this. The tesla vision is still junk compared to parking sensor and the missing rain sensor is just a problem thats is a bitch to deal with every week.
Awesome. Glad your car is working good! I prefer most over the the model 3 & Y. They just look boring...no character.
I am daily driving a 1962 Bug, My wife wants either an ID4 or a Buzz. I like buying preowned, versus brand new. What do you all think about a 2021-22 ID4?
I would definitely stay away from the 2021 ID.4. 2022 might be safer but 2023 is what you want if buying an ID.4
@OSRGarage okay, thanks. 2023 because better software?
@bugnut82 yes, plus better range
I have had my 2021 Prov S RWD since July 2021 and now with over 31,000 miles. I never had any issues with the car and honestly I could care less about the software updates, I’m happy if I never got the updates. All EV’s loose range in the winter. So for me I’m keeping this car and will trade up in 2024.
That's great. Everything was minor annoyances that we lived with because we loved the car. But, when thing started to get worse and then the battery recall, it was time to move on. Plus, I am an automotive youtuber and need fresh content for you guys...
Great video, thanks. From what i am seeing your battery complaints are true on every EV or PHEV. a heat pump is the way to go.
For the most part yes.There are some exceptions. For example, the Mach-E doesn't have a heat pump either, but it has battery preconditioning. So you can precondition the battery before you leave to minimize winter range loss and precondition on the way to a charger to get optimal charging speeds. VW just figured they didn't care about U.S. owners. European ID.4's All have heat pumps.
A great looking car. All it lacked was an ICE motor.
Nope, that would be pointless
The dealer blew up my system when doing the software update. They don't have any replacement part…may take months…vw is this your new dieselgate?
Man, that would make me scared to update!
Sadly a very accurate summary. I have a first edition long range ID 4 with 58.000 km in 2 years. I too have mixed feelings. It drives perfectly. Reasonable distance in summer 350 km (mixed) 300 km highway at 120 km/h. But loose in winter upto 30% which is a lot. But lot s of issues. Passenger window motor broke. Arm rest broke. First year lots and lots of software problems. But in the second year it seemed to improve until a battery recall and software update (took 6 days) recall. After that my ID 4 spent about 3 times a week in the workshop for additional battery fixes. Now problems seemed behind us. But our trust in this care is gone. A mont a go we had to buy a new car for my wife and bought a Mustang Mach E. Loving it. The ID4 for me is not up to the quality level of what VW use to be
I forgot to mention the very very poor infotainment system that is now present in every VW even the ICE ones. Unbelievable
We also traded our ID.4 in for a Mach-E. Thanks for sharing, I hope you enjoy the rest of the content on the channel. I will be reviewing the Ioniq 5 in November. I have heard a lot of good and bad about it, so I am excited to get to drive it soon.
I love my 21 ID4! No issues.
That's great! Glad its doing good, did you get it updated?
@@offtheshelfrides Yes.
@@offtheshelfrides Thank you.
Same
I have two options. One is ID4. Another is BYD. I am living in China. Any suggestions？
I really don't have info or knowledge of BYD. The 2023 ID.4 's have a lot better software than previous years. But being in China....I would probably purchase the BYD
I have a 2022 id4. This is the first I have even heard of any recall. I don't know what software version this car uses or even where I would find that info. I charge daily at work for free. I only charge to 80% cause I hear it increases battery life. At 80% I get 220 mile range. I have a charger at home but rarely use it. My ONLY complaints about this car is the original Bridgestone tires wore out in 12,000 miles, due to a combination of vehicle weight and so so tires. In cold weather I do get less range but that's a given in all EV's. Including Tesla. My other complaint is the windows don't always respond how I want. I push for up and they go down. After one year I only have 12,400 miles. But, I don't ever want to go back to ICE. I get coffee at the gas stop and walk past the pumps....$60. $77. Some diesel pumps show well over $100. Those people are being ripped off. Between the $7,500 back to no fuels bills I'll stay with my id4.
Our software version was 2.1, yours is probably 2.4 or 3.0. We generally loved the car, just was ready for a step up and less quirks.
i love the look but those issues would keep me away
I am not surprised about this - software is sadly not the strong suite of the VW group. My Taycan has been a hot mess from a software pov. Was considering a 2023 ID.4 but your video makes me pause deeply.
Well, mine is a 21. The 22s and 23s have better software but I hear they still have glitches
Based on your reply about the hint at the end of the video I re watched it and I guess I know what you got now. It's one of the two that I was going to guess that you got so that makes me feel happy. I mean I like being right. I'm was going to test drive an AWD ID4 just to see what it's like but I've always been put off by the bad choices they made with the controls for the steering wheel, infotainment system and the door. AndI think the heat pump is essential for anyone that lives someplace where it gets cold in the winter.
Well, our new car doesn't have a heat pump either. But, It does have battery and cabin preconditioning when scheduling a departure time and battery preconditioning when heading to a charger. Makes a Huge difference!
Got rid of my leased 21id4. Too much software issues, non responsive touch screen, cant connect to bluetooth. Its a bunch of minor issues that adds up for a daily drive. Another tbing is, different size tire between frontand back is annoying.Sold it back to a dealer at1k loss then got a model3 standard range so far no complaints at all.
Yea, the 21's have a lot of problems. Glad you are enjoying your model 3
EVs are bad for winter in general. Hybrid is the way to go
The problem with all cars today -- these products are typically underdeveloped, electronically and mechanically - What the manufacturers think they can do - is using Software to try and fix the shortfalls. ..... this does not work. Because your software (50 to 80million lines of code in a Luxury vehicle) has too many "edge cases" that need fixing when they make even just one change....making it nearly impossible to have a "developed product" in the customers hands .
Good point!
Interesting how you put so much weight on software updates to make the decision. If the software of the car is working properly, I dont want a software upgrade unless is going to change the performance of the car, ie increase mileage.
I'd be very intersted the running costs to include the depriciation costs Vs a gas car.
I feel EVs will have a slower depreciation because of less wear and tear parts. (Engine, transmission, etc)
Curious to see how things go with the Mach-E... You rarely see those around here in Europe. I do understand the frustration with the communication, but I wouldn't really call those lies. Seems to me like they were just really struggling to solve certain issues, so they had to adapt their communication several times. I drive a Tesla myself and I love the car, but the communication of Tesla is probably even worse. Just ask all those people who payed thousands of dollars/euros for 'Full Self Drive', which was promised to be fully operational years ago (and still isn't)... or all the people who ordered a Cyber Truck that was supposed to be delivered as of 2021, but the first is yet to be delivered...
A lot of people would argue that Tesla or "Elon" lies constantly about products. If someone says "you will get......" then you don't get it, it's a lie - at least that's how I feel about it.
To correct you on one thing, VW was formed in 1937 by the Nazi Party, not in 1945, then it was run by the occupying British forces
I was just running off the 1st VW Beatle
@@offtheshelfrides - there were Beetle prototypes before the war and the running gear was in production throughout the war with the Kubelwagen, which was sort of a German jeep.
Have a 2023 ID4 and a MY. The ID4's winter range is terrible. It doesn't matter to us as it's our second car and still gets plenty of range for day to day driving but it gets 30% less range than the MY (Miles per KW) at least with our driving patterns, maybe the heat pump? This is why I disagree that it's a no-brainer first EV. Range anxiety is a big deal when you first get an EV and I'm not sure the ID4 is going to help with this. Otherwise, it's a solid, fun vehicle with a few annoying quirks.
I understand your point. Maybe not the best for everyone...but I feel most would like it.
2021 AWD Pro Statement here, no kind of recalls yet.
ok, thank you
I might be a little late here... but ok. I have a 2020 ID.3 and i've been following the issue with updates (as it affected my car) so i can shed a little light to the OTA debacle.
VW tried to update European ID's during 2022 starting with German cars, but they had massive problems, about 1 in 10 to 20 cars failed during the update, forcing owners to call to their worshops, have their cars towed to the workshop so they could fix the car and perform a manual update. VW spent months trying to iron out those problems, modified the 3.0 OTA update and asked for volunteers, once again the update failed on many cars so they decided to cancel 3.0 OTA update and perform an update to 3.2 at the workshop, that update process began early May, as part of that update all cars had their high voltage batteries checked and a surprisingly high number of cars had to replace battery modules. The workshop upgrade process is not without risks or problems and it seems that about 50% of the cars had issues during the update, most of the issues just forced the technicians to start the update process again one or two times before the update got through but about 10-20% of the cars seem to have bigger problems requiring changing ECUs and that will delay the update for weeks as they need to get a replacement ECU for the car, install it, flash the car and hope everything goes right... and that's if you don't need to replace any battery modules, if that happens the update may take even longer as they need to ship your car to a certified workshop that can work with batteries, get the battery modules, install them, update the car and then ship your car back to your workshop.
I got lucky, my car's battery was fine and the 3.2 update process went smoothly, i had my car updated (and cleaned) in under 8 hours, but that was extremely fast, i'm in a telegram group with other ID owners and my update process was the fastest of them all, most people had to wait a couple of days while other had to wait for a few weeks due to errors during the process or because they had to have some modules replaced.
I must say that I'm really lucky, my car came with the earliest version of the software (it didn't even had apple carplay), I had an early workshop update to fix some issues and it went perfectly, it got update at the workshop to 2.1 without any issues (others had many issues that took weeks to fix), during summer 2021 i had the first OTA update to 2.3 and that too went well, i got 2.4 at the workshop and once again it went perfectly (8 hours for the whole process), i volunteered for the 3.0 OTA update and i had no issues (others had no luck and their cars had to be towed) and 3.2 went without any issues...
As for the future... i have no idea if they will do more OTA updates of if they will go smoothly, the 3.2 update campaign has just started, most cars are still waiting for the update, we know that new cars are being delivered with software version 3.5 but there is no timeline for current owners to get that version and i don't expect it before early 2024 at the earliest given that they have to update all existing cars to 3.2 before they start rolling out 3.5 OTA (that's if they can update those cars via OTA without issues).
In the end it's not that VW lied to their customers with the updates.... is that they were unable to provide updates, they wanted to update all cars via OTA, they planned to do so but they were unable to do so and they failed to be transparent about it, instead they kept delaying it without explaining what was happening... they should told the truth from the beginning and told us that they were having issues with the update process, instead they gave us dates for a tentative update and they failed to update the car once the date came without explaining anything only to announce another date further on that once again they failed to meet....
2.4 was expected for late 2021, instead it got pushed to summer 2022, 3.0 OTA was expected for summer 2022 instead it got cancelled and replaced with 3.2 via workshop on May 2023 after it was obvious for that 3.0 OTA update was not going to happen as it was too risky (as i said 1 in 10 to 20 cars had to be towed to a workshop to have the software updated, usually forcing workshops to replace ECUs that got corrupted).
Still i'm happy with my car, it works like a charm, i'ts comfortable, easy to drive, has enough range (about 400km), 3.2 software works fairly well and has a decent charging speed (125kw), if had to get a new car i would most likely buy a new ID, but they have to fix their issues with OTA updates ASAP...
Since i talk with many other ID drivers i can add more information... many cars have had issues, until recently we attributed those issues to software problems but the truth is that most of those issues were not software related as those that had the most issues were the ones that had problems during the update, the most likely explanation is that there is a high number of defective ECUs and those defective ECUs are the ones causing problems to ID owners... it's not that the software is terrible (it wasn't great, but it was far from terrible) the problem is that there is a high number of cars that have electronic problems, those problems manifest themselves as intermittent errors(loss of internet connectivity, screen problems, phantom errors) and people thought that they were software problems, but once they try to update those defective ECUs the cars tend to fail. People that hardly had any issues like myself never had problems with the updates, and those that had many issues tend to have problems with the updates.
Most likely VW had/has a quality control problem with their ECUs (at least early on, not sure if the newer ones work better or not) and since the car has a lot of them there is a high chance of failure here. The fact that most ID's have been built during a time where most car companies have had semiconductor supply issues is mostly the culprit here, they weren't able to be picky regarding the ECUs they mounted so they couldn't reject ECUs that kind of worked but weren't 100% perfect, that led to many bizarre issues and intermittent problems.
Thank you for this information!
I appreciate your thorough explanation and help in understanding these issues
Watched several of the excellent OSR videos and still not sure what replaced it. Mustang?
Here is the video! th-cam.com/video/HH8USrsJAvE/w-d-xo.html
Thanks@@offtheshelfrides How is the Mach e standing up? I have looked at it but am leaning more toward the EV6 currently. Other than the higher price, it ticks a lot of the boxes for us and looks great.
@Begreen9 it was great, more range, faster charging, but bigger battery so more expensive to charge. I have driven the EV6 GT and it was great.
Regen is actually always active on the ID.4, even if you put it in D
Yes
That's too bad.. I am disappointed as well with VW. I did get my 3.1 update and battery replacement on my 21 first edition. The software definitely tightened up the interface experience and a few improvements such as "auto hold" are great. But.. to get the new recall on another battery replacement sucks.. mine was in the shop for 5 weeks for that last service.. I'm not not looking forward to the next service. And I'd like to know more about that scary "car may shut down while driving" recall letter. I'll just have to assume the risk has got to be extremely low otherwise they wouldn't be risking it themselves I highly doubt. Other than the scary recall letter I would have had no problem if they told me the software would never be updated.. it still was fine prior to the update in my use.. almost no issues in 20k miles and almost zero maintenance. I charge at home 99 percent of the time so charging isn't an issue, if I had to even somewhat rely on EA charging I would have returned the car, it's way to inconsistent.. especially the the slow charging in the winter. I wonder if hardware wise if the car is even capable of battery pre conditioning? Could that potentially be in a software update?
We home charge 90% of the time.
I heard that it is possible to update it to precondition. They were supposed to change the battery heating to warm the battery to a specific temp so it didn't cold soak and to help range, but i don't know if that happened.
The Mustang Mach-E just updated their software and now it can precondition the battery and cabin when programmed for a departure time (car and battery are warm when you leave home) and if you use the in-car navigation to a charger, it will precondition the battery on the way to charge.
@@offtheshelfrides That would be a nice feature! You'll have to do a comparison between the two.. I was on the fence, went with the ID4 mainly because of the price/ride height and to look a little less conspicous. That little splash screen in the end.. I'm assuming it's the mach-e you got. Maybe you coulda harassed VW a bit and got a swap for a 22 or 23 ID4. If the 23 doesn't have preconditioning I guess that wouldn't have solved your most functional issue.
@@tri0xin I left a little hint to what we got at the end of the video
I have to say the hyundia kona may not be the biggest car or good looking but its very good the worst mileage we got is 299 mile from 100% down to 8% that was in winter . The car has a very good heat pump,as well,front and rear heated seats.
One thing hyundia did was get the basics of the battery and range right.
We are considering the Kona.
Thanks!
Welcome!
scaling is the key. there is a leader, remember that they have also more super charge points! If your time matters!
Charging time never bothered me. Plug-in and go walk around walmart...lol Here in the mid-west, there isn't any waiting on a charger, I only see about 10 EV'S per month.
I appreciate the candid review, but I disagree that VW builds dependable cars. Had a Passat years ago; endless issues.
Sorry to hear that
Any research I’ve done on VW reliability or repairs in 1st 100 days was not good. But that was a while ago. Ioniq 5 has been awesome for me. I really want something different. To me going electric is about breaking the mold
@normanwolfe7639 Glad you enjoy the Ioniq 5. I have one coming for Testing in late October. I have never driven one.
They are also known for diesel gate
Volkswagen actually started manufacturing cars in 1937
I don't see it as a lie. It's very difficult to predict when software will be delivered. I think they really believed the update will be working well.
I only look at it as a lie because they promoted ota's but they actually didn't have the correct hardware to be able to do so at least on the 2021s
So typical Volkswagen experience!
I have one of first 2021 Pro S models in the state of New Jersey. The car has been very good, but I too m disappointed by lack of. 3.0 software which has certain safety features that my car does not. VW has promised to release a schedule for SW update, by March 31st. I plan to keep the car until the end of Electrify America free charging plan. After that, if there is no new OTA SW, I will say sayonara to VW.
Are you affected by the battery recall?
@@offtheshelfrides Yes I am affected. And as of today, I have current and “hot” news. VW just sent a message in its app about HV battery cell modules recall 93P7. Start date is today, 3/29/23. I was instructed to contact my dealer to schedule service. I did to. The dealer informs me that they cannot perform this service, because their technician (only one) has not yet received VW certification to perform the repair. They said that they might have the certification by April. I am not pleased. I have a call into VW Group North America, and will reach out to other dealers to find out if there are any dealers with certified technicians. If I find one, I will schedule this service. If I do not find one, I may just decide to pull the plug and get out from under this brand. Note that I was part of the VW dieselgate fiasco in 2011, have been an extremely loyal customer over the past forty years. If VW blows this - they will not see my business again.
2023 VW ID.4, SW Ver = 3.1.0. But there still are bugs.
1. Charged does NOT unlock without double tapping the lock fob.
2. Screen will intermittently go black. Have to hold screen power button for 10 seconds to reboot screen.
3. No OTA updates. Have to go to VW Dealer for updates.
4. Backup camera stays on after you are moving forward. Have to touch “X” to close screen.
5. Etc….etc…..
5. Navigation is not updated. Use your iPhone or Android Maps to navigate. This will save you from having to go around and around or be directed to the wrong location.
6. Navigation voice directions will shut off if you do use Siri or Android Maps for Navigation.
7. Charger door does not close completely. You have to try (4) or more times to close it. Or very very gently push it closed and prey that it does not pop open while you are driving..
8….etc. etc.
Wow! I didn't realize there was that many issues...
Thanks for the video OSG GARAGE!
Looking into getting the ID.4 . We are waiting on the door handle recall issue to be resolved late May 2023 or early June 2023 before we can test drive.
In Hawaii, and max 180 miles a week. We like the look of the car, and have had a positive VW history of car ownership.
It can get hot here without the trade winds and want to be sure the cooling system can be reliable to keep our dog cool when we run in to pick up kids, groceries etc.
I am concerned about the software updates, navigation issues… is there a recommended alternative that qualifies for the $7500 tax credit? And more reliable? In the $45k-$55k price range.
@MARA LISKE take a look at the Mustang Mach-e. With their recent price cuts, you can find them in that price range. Regular updates, better software, more power.
So glad I bought a Kia E Niro instead to try out EV’s. Just traded it in for a model Y
Good plan!
I intended to buy this car, but you convinced me not too after your review and other negative comments similar to your description.
If you are interested, the new 2024 ID.4 with a more powerful rear motor (282HP vs 201), more range, and a new software that so far everyone said is 10x better will start production this spring. If you were looking used, get a 2022 or newer and make sure it has software 3.2 or higher. It really was a great 1st EV, the 2021s just had bugs they couldn't fix.
The software issues are a little concerning, I assume VW simply doesn’t have enough good engineers or enough experience yet in EVs, but those battery range issues aren’t that bad, pretty normal. EVs for Northerners are only for people with decent money, a second car, garages to store the car, and don’t take regular long road trips…. Those are well known limitations. I agree the ID4 seems like the best bang for your buck starter EV, hopefully they’ve dealt with those software issues you had.
The software is much better in the 2022 and 2023 models
What did you buy? Was it the Tesla you had been test driving?
There is a hint at the end of the video
Same issues here. 21 ID.4 leased in September of 21 with all of the same issues. I'm done with VW as soon as the lease is up. I see on the VW message board that 23 MY ID.4 drivers don't have as many issues as us 21's have but they never say that they've received an OTA update either 😂. My next ev is definitely going to be a Tesla.
They haven't gotten an update because their cars are coming with the most recent software. I believe it's 3.2
the 2023 ID4 is amazing
I got rid of my Cupra Born which is an id3 basically. VW Cupra incorrect statements on charging performance which they tell the consumer is their fault!!! I’d never go near again. It didn’t charge properly on ac or dc. None of my detailed figures on charging were challenged by VW or retailer’s solicitors
The Cupras look cool though!
@@offtheshelfrides I actually bought it based on what the official Cupra website technical data said it would do. It was important to me for both AC home overnight and motorway DC charging but it failed on both consistently! Even their courtesy car failed to ever get near the stated performances. Surprised VW don’t want to come clean about it and not risk an EVgate
Sometimes it's in the wording. Most are careful to say "up to .....kw charging speed" and Max charging has to have the perfect conditions.
@@offtheshelfrides There’s no caveats or footnotes at all. VW retailer is trying to rely on an id3 website footnote!!! Bizarre
2023 US built now has a recall but for the door handles. the door could open .
I just heard about that! CRAZY
@@offtheshelfrides yup no remedy yet so can't even be fixed yet.
@@DaveVideos5 well, that sucks
Oh that’s no fair! I was dying to know what you traded-in for? 😂😂😂 please don’t say the T!
There is a hint at the end of the video....
I’m not looking forward to watching this since I’m considering the ID BUZZ lol
Lol, the Buzz will be great!
Where's the new car video?
th-cam.com/video/HH8USrsJAvE/w-d-xo.html
So, Now, did you buy any EV instead, or went back to gasoline?
Thanks for reply🤝🤝🤝
We went to a Mach-E after the ID.4. A year later we now drive a 2022 Hyundai Tucson Hybrid, but we plan to buy a Rivian R2 when they come available in 2026.
So, In your POV, which is better, a hybrid or an EV?
I want to make up my mind. Would help me out?
Thanks a lot , bro.
If depends on where you live, charging infrastructure, etc. Ultimately, the best I feel would be a PHEV, plug-in hybrid. Most you can drive 25-40 miles in electric before the engine engages, that is enough for me to drive back-n-forth to work without using gas. Plus, you can charge the overnight at home and using a 240v, they can charge to full in 2-3 hours.
Thank you sooooooo much, bro.
I do appreciate your response.
Completely disagree with complaints revealed in this video. I have 2022 ID4 and no issues whatsoever. Charging home using level 2 charger. Around 200 miles in winter is enough for daily commute. Just strong, powerful, fun to drive EV. No recalls for my EV. Software update, I don't care because I have everything I need.
So good luck with your new vehicle.
Ours is a 2021, 2022 has updated software. I was talking about the 200 winter miles in reference to traveling, not our daily commute. Same with the charging issues. We charge at home 90% of the time. ours does have software issues ( minor) and a battery recall.
we love the care and all issues are minor inconveniences, but you are comparing a completely different car. Like I said in the video, I would recommend this car to anyone as their 1st EV, just not a 2021.
No heat pump? My 2016 e-Golf Premium had a heat pump. Granted, it was the premium model which meant better seats and a heat pump. But for a car like an ID.4 of any version it should have a heat pump regardless. This sounds like VW being stingy and it's not a good business practice. I mean do you have to get the "premium" version for a car in 2021 that costs (maybe) between 40,000-50,000 USD. Yes it's recenty technology and research/development is expensive but a heat pump for any EV should be standard after 2019 much less in 2021 and beyond.
Agreed, they still don't put heat pumps in them for the U.S. and now I believe they aren't giving them to Canada also
@@offtheshelfrides That's cold, literally speaking. And I wanted an ID.2. I'd rather buy a Chevrolet Bolt IF they have a heat pump. It's the principle of the matter. Well looking forward to know what your next EV will be since you mentioned that either on this video or another one....I can't remember.
Now if anyone is in a NW state, or north in general, and ALL of Canada "y'all make sure you add some blankets in your ID.4's if it's 2 years or older. In FL we need bottled water in case of an emergency, you guys prolly need some blankets. OK, I'm being sarcastic but in all seriousness VW is a good manufacturer but they need to improve their business practices.
The issues with an electric car has made my diced not to buy one. Instead I bought a car that runs on petrol. My car has a motor witch shut of two of the four cylinders if the amount of power on two cylinders is sufficient. That is why the car drives with an average consumption of 5.6 liters per 100 km (that's about 1.6 Gallons ). With a tank capacity of 50 litres, the range is approx. 750 km.
You are lucky that you don't pay for charging your battery. In Europe you pay between € 0,40 till € 0,65 per kWh. So a full battery charge sets you back around € 20,00 to € 30,00. As you mentioned the ID4 has a range of 200 miles ( 320 km) in the winter. So if you would have to make a trip of 800 km ( about 500 miles) you would have to charge the battery at least two times which extends the travel time by at least 2 hours. In Europe it would take even longer because you don't always have immediate access to a loading facility. Unless they come up with new technology I think the electric car won't last long.
Electric cars aren't going anywhere in fact, they will take over all vehicles at some point. Everyone is adding more and more charging stations and now adding the Tesla Charging port to provide even more Charging locations. All manufactures have committed to going all Electric by a certain year. Some sooner than others, but they are all "all-in"
Kind of annoying. That's why I will keep my tesla model Y until the rest of the automobile trying to figure out their issues
OTA is that important to make judgement about vehicle ? I must be really old to not give a damn about that feature...
It is important when the software has as many issues and glitches as the VW's do. If It ran perfectly, we would not care about updates.
I just traded my ID 4 in for a mustang Mach E. Mach E is a much better vehicle all around.
We did the same!
Even Tesla is promising things they can't fulfill
True, where is the Cybertruck? Lol
I like most other owners are frustrated and disappointed with the car. Volkswagen seems to care less about what customers are saying. I do have the updated software on my 2021. It's not much better. They improved some things but screwed up others. I had to replace rear tires at 14400 at a cost of 750 bucks. These are easy around town and hiway miles. There have been no over the air updates at all. This is the worst car. Oh and VW made no adjustment on the tires. If not for the lies of VW and the horrible software I probably would like the car. VW owns Electrify America yet the car is incapable of mapping a route that takes u to these chargers. It will tell me where gasoline stations are. Unbelievably stupid programming. I have to buy software for my phone to map my troops and then I hold my breath.
Not having the proper heating system when I went north in the winter the mileage cut in half. If anyone asks me if they should buy this car or any other VW I say no. Heat pump would solve much of this but the brain trust in Germany doesn't seem to get it. I leased mine and have a year and three months left but the way it's going I'll probably dump it at one of their dealers early. They can sue me but I can sue them also for all the lies . Buy an EV6. The Korean kia blows VW away with charge times and winter mileage. Should have known after diesel gate that VW was a company of liars.
Well said!
I had a diesel vow years ago....worst car ever. Never going back to VW....ever.
Why did you not order a car with a heat pump ?
They don't offer the cars in the U.S. with a heat pump.
The summer/winter thing is not unique to VW EV’s. I’ve had a new MY22 since 11/5/22 with none of these issues. Unfortunately you fell victim to the typical first model year issues that many cars and car companies experience.
Someone always has to buy them, otherwise there would be no Tesla, lol
Vw sales. 1.2. Milion cars a month. Worldwide. Don’t think they really care about your radio.
Lol, no probably not, but the other 30k people, they might care about.
VW is known for reliability? In what world is that? I've heard of a lot more issues than not and they are never at or near the top of reliability in Consumer Reports owner ratings.
It all depends on who you talk to.
@@offtheshelfrides Well that is true with anything on an individual basis, but that's why it's good for buyers when places gather information from owners and that's when consumers can see the real truth of what cars are above average, average, and below average!
Correction: VW has been making cars since 1930s.
I hope your replacement is a Tesla model Y, anything else would be a mistake IMHO… seeing that both your gripes with the ID4 are non-existent with Tesla
Sorry, to disappoint, but we think the Model Y is plain, ugly and has no style to it. I like Tesla as a company, their software, charging, range are all good, but their boring...lol here is the reveal - th-cam.com/video/HH8USrsJAvE/w-d-xo.html&feature=share8
I have to say this is why I say don't buy the first-generation of a car. It is a big risk and EVs are all software and updating software isn't easy. All the issues you experienced have been corrected in 2023 and I hate to say could have been expected with a first edition. Something goes wrong they don't know how to fix it right way, that takes time. I drove the 2021 as soon as it came out and said “No” And that was earlier on before knew as much as I know now. Then I compared it to a Tesla, range, Power & charging speed were not quite there for the ID4 in 2021. But as I tell anyone thinking about an EV you want range and a quick charging rate, something the AWD would have given you had you waited a year or two. Pay the extra money trust me, when it gets cold and your range drops or you have to skip a charger because it's broken or full or you need to get charged up fast. You’ll thank yourself.
Thanks for the reply and you thoughts. The car was good, it made for good content, and all the issues just made more content. I'm not afraid of 1st year models, things were more "annoying" than they were a problem. It never left us stranded or failed to work.
ID4 failure>> No charging solution, Range model Y LR 330 mile. , can not even compare to Tesla Y. FSD nothing can compare to other EVs. Model 3 when it first came out. Tesla offers lifetime free charging. That is way better than ID4. Tesla has over 10 years of EV technology. Tesla always has constant updates
It won't be any evs other road in next only 10 year, evs are older than combustion engines and just bad idea
You do realize that all manufacturers have committed to going all EV by 2035 right? States are already signing laws prohibiting the sale of new ICE vehicles in their state
Dodge is no longer making ICE muscle cars, going all electric.....
VW had major issues with their EV software development, so they recently spent USD2 billion to buy a Chinese software company.
I believe VW Chen batteries, which seems to have issues. Recently, there was a ship carrying nearly 3000 new vehicles from how many to the middle, however a major fire erupted on the ship off the coast of Netherlands. It is said that about 500 of tho vehicles were EVs and first respondents to the major fire said the cause of the fire claim form the area wherw the aaEVs were.
so, no driving problems. waiting for a software update that takes to long, but the car functions perfectly without the update, so why bother. 2 battery recalls. Every new car has recalls, Ok its annoying. Lies.... every company tells lies, thats not a VW ID4 problem.
Range in cold weather is a known issue with ALL electric cars. Sure a heatpump helps with that, but if you did the research before you bought the car, you would know that it doesn't had a heatpump. I don't really think all this negative things are ID4 related at all.
no they are not all only ID.4 issues, but we have an ID.4 and these are all issues on this car or with VW that we have decided has annoyed us long enough, so we upgraded to better suit OUR needs and wants. If we were able to find a better deal on a 2022 or 2023 ID.4, we would have moved to one of those with better range and software to help offset winter range loss, but we didn't.....
your not making a lot of sense surely you knew the car had no heat pump before you bought it. every other electric car will suffer from high battery consumption during cold weather. I'm also an id4 owner and to be honest I'm fed up with it the slow response from the software/infotainment is very annoying. will i buy a vw again definitely not.
This was our 1st EV, yes I should have researched better but I didn't know I needed to check on a heat pump. We checked, price, range, charging speed...
Tesla's have had more recalls than any other electric car and is still a poor quality product. Everyone i know has had issues with their Tesla's. Electric cars have a long way to go and VW is still learning how to do it.
The only thing about all those Tesla recalls is that 90% of those recalls were fixed with over the air updates. They didn't actually "recall" them. That is the upside of EV'S. Yes, vw is still learning about EV'S and we got it because of the build quality vs. TESLA
Wow 30k means you used 10,000 kwh of energy as the ID4 averages 3 miles per kwh. 30,000 miles a year means in just over 3 years your battery warranty would run out (8 years or 100,000 miles). AGAIN the Beetle existed before 1945.
Lol, yea but it's cheaper than the gas