Hi there. Sorry for the inconvenience this has cause. While we appreciate your feedback on our service process, could you please confirm that the replacement is in good working condition and has no issues? Should you need to contact us for any reason, please know that we are always here to help.
@@LHtoo , you're welcome. We are glad to know that it is working perfectly. If you need further assistance, please don't hesitate to reach us. We appreciate your understanding and support.
@@DJISupportGlobal It's good to see a company stand behind their product, provide fast service, and to follow up. Makes me feel good about my purchase of the Pocket 3 and other products I have purchased from DJI.
@@DJISupportGlobal Hi, I bought the same product today and the same issue described here happened to me. It wasn't a pleasant experience to encounter this problem within just an hour of using it.
Many thanks for posting this. I admit that i have been promoting the theory that the problem relates to the supplied case for several weeks. Clearly there is more to it than that, although it remains possible that the case can accelerate a failure which is eventually going to affect some user's cameras eventually anyway. Personally i am not too nervous about mine as the proportion of defective cameras is small in comparison to the huge number sold, but i have to admit that i always rotate the screen with fingers either side rather than snapping it round with just one finger. Many thanks for taking the trouble to pass on your experience.
That's a shame. I have also bought that screen and gimbal protector because of your review. I haven't received my Pocket 3 yet. Been waiting 6 weeks. Main DJI shop in Birmingham England where i live say the delay is due to Chinese New Year🤷. Hopefully your issue is just bad luck with a mechanic failure. Its good to know DJI aftercare is really good. I think you really do need the two year cover when purchasing this camera. I purchased this when i signed for the camera. I knew there was a wait but i think this is a bit ridiculous really. Wander if anyone else had a long wait for theirs?
Wow very good of them to just deploy you a brand new camera, instead of repairing it. I hope that the new camera is possibly a newer production run with an upgraded mechanism. Oh man I pray mine doesn't do this too. Its also why I bought my camera direct from DJI. Because you never know how old the cameras are in best buy or other camera store. Thanks for sharing.
Hi LH, so I picked up the protector you show here based on your prior review and it worked great for our trip to Antartica, thank you. I did notice that sometimes the camera had tried to come on while the cover was on, and the gimbal protect mode engaged. So far no issues with the OSMO. The case that DJI provides just isn't practical for use when moving around, though it is handy if you have a case for all the gadgets. Now just need to find a case that would hold all the gear using the protector instead...
Ok, I'm writing this first and if someone later says they stole the idea from me :) Since the screen is held by a magnet and a strong one at that (neodymium?), such a magnet may become demagnetized by high temperature (if you put any magnet in the oven). During long recording, the camera heats up and maybe this temperature is enough to weaken the effect of the magnet?
Yeah kind of what i have been thinking. It is a mechanical part so failure seem likely. I bought the dji refresh so hopefully i am covered for two years atleast
Hello fellow technology enthusiasts, I also really like this pocket 3, and I intended to buy it, but after sharing this, I hesitated, because I create content, and often use it. very much, please give me some advice, thank you very much, I'm from Vietnam, and we are friends, across borders.
No surprise as their QC on the DJI action 2 camera didn't even address the overheating. They gave users a free case to reduce overheating but it actually didn't fit the camera properly so you risked your camera falling out.
So annoying, mine broke on the 3rd time i used it within the first week. Lucky for me they took it back on return. I loved the idea of it but i wont be buying another
This is the only reason stopping me from buying this camera. DJI owes us an explanation for this, or they should release a new DJI Osmo Pocket without such concerning issue.
How on earth no one is talking about how this camera will not play back any footage when you connect it to the app? This is a big issue DJI need to fix. You can only monitor and control the camera via the app but zero playback! and it overheats in webcam mode anything past 45mins, I have tried it all and yes I do Own one.
While I applaud DJI speed of innovation, they may have rushed this to market too quickly. If I buy the pocket I will be sure to pay for extended insurance. Seems susceptible to not only damage but issues such as this.
Ok, I'm writing this first and if someone later says they stole the idea from me :) Since the screen is held by a magnet and a strong one at that (neodymium?), such a magnet may become demagnetized by high temperature (if you put any magnet in the oven). During long recording, the camera heats up and maybe this temperature is enough to weaken the effect of the magnet?
![[LIVE] : ONE ลุมพินี 76 | คู่เอก "ผึ้งหลวง vs สมิงดำ"](http://i.ytimg.com/vi/9SBshmGQOIM/mqdefault.jpg)
Hi there. Sorry for the inconvenience this has cause. While we appreciate your feedback on our service process, could you please confirm that the replacement is in good working condition and has no issues? Should you need to contact us for any reason, please know that we are always here to help.
Yes, the replacement is working perfectly. Thank you again.
@@LHtoo , you're welcome. We are glad to know that it is working perfectly. If you need further assistance, please don't hesitate to reach us. We appreciate your understanding and support.
@@DJISupportGlobal It's good to see a company stand behind their product, provide fast service, and to follow up. Makes me feel good about my purchase of the Pocket 3 and other products I have purchased from DJI.
@@DJISupportGlobal Hi, I bought the same product today and the same issue described here happened to me. It wasn't a pleasant experience to encounter this problem within just an hour of using it.
DJI why dont you guy just say what the deal is with this camera flip screen you have to know buy now
Many thanks for posting this. I admit that i have been promoting the theory that the problem relates to the supplied case for several weeks. Clearly there is more to it than that, although it remains possible that the case can accelerate a failure which is eventually going to affect some user's cameras eventually anyway. Personally i am not too nervous about mine as the proportion of defective cameras is small in comparison to the huge number sold, but i have to admit that i always rotate the screen with fingers either side rather than snapping it round with just one finger. Many thanks for taking the trouble to pass on your experience.
Amazing Camera and review. Why is this channel only got under 1K subscribers when it deserves more? SUBSCRIBED!
That's a shame. I have also bought that screen and gimbal protector because of your review. I haven't received my Pocket 3 yet. Been waiting 6 weeks. Main DJI shop in Birmingham England where i live say the delay is due to Chinese New Year🤷. Hopefully your issue is just bad luck with a mechanic failure. Its good to know DJI aftercare is really good. I think you really do need the two year cover when purchasing this camera. I purchased this when i signed for the camera. I knew there was a wait but i think this is a bit ridiculous really. Wander if anyone else had a long wait for theirs?
Wow very good of them to just deploy you a brand new camera, instead of repairing it.
I hope that the new camera is possibly a newer production run with an upgraded mechanism.
Oh man I pray mine doesn't do this too. Its also why I bought my camera direct from DJI. Because you never know how old the cameras are in best buy or other camera store.
Thanks for sharing.
Hi LH, so I picked up the protector you show here based on your prior review and it worked great for our trip to Antartica, thank you. I did notice that sometimes the camera had tried to come on while the cover was on, and the gimbal protect mode engaged. So far no issues with the OSMO. The case that DJI provides just isn't practical for use when moving around, though it is handy if you have a case for all the gadgets. Now just need to find a case that would hold all the gear using the protector instead...
Thanks for sharing!
Ok, I'm writing this first and if someone later says they stole the idea from me :)
Since the screen is held by a magnet and a strong one at that (neodymium?), such a magnet may become demagnetized by high temperature (if you put any magnet in the oven).
During long recording, the camera heats up and maybe this temperature is enough to weaken the effect of the magnet?
Yeah kind of what i have been thinking. It is a mechanical part so failure seem likely. I bought the dji refresh so hopefully i am covered for two years atleast
Hello fellow technology enthusiasts, I also really like this pocket 3, and I intended to buy it, but after sharing this, I hesitated, because I create content, and often use it. very much, please give me some advice, thank you very much, I'm from Vietnam, and we are friends, across borders.
I got the same problem tdayyy😭 hope that I'll get the same service as you
No surprise as their QC on the DJI action 2 camera didn't even address the overheating. They gave users a free case to reduce overheating but it actually didn't fit the camera properly so you risked your camera falling out.
I finally had the screen issue after 2 months. Has your replacement lasted? How long?
Did you buy the extended warranty or was this covered under normal included factory warranty.
Thanks for sharing this
So annoying, mine broke on the 3rd time i used it within the first week. Lucky for me they took it back on return. I loved the idea of it but i wont be buying another
Did you use Dji Care Refresh or was it only the warranty included on the purchase?
I didn't get the DJI Care Refresh. It is just from the warranty.
Im now afraid to use my DJI pocket3.. With this issue. Second I haven’t back the money I’d invested in this product.
I have the same issue.
This is the only reason stopping me from buying this camera. DJI owes us an explanation for this, or they should release a new DJI Osmo Pocket without such concerning issue.
Same case with me. But what I read was without flipping screen we can still record in landscape so never touch the screen 😂😂
How on earth no one is talking about how this camera will not play back any footage when you connect it to the app? This is a big issue DJI need to fix. You can only monitor and control the camera via the app but zero playback! and it overheats in webcam mode anything past 45mins, I have tried it all and yes I do Own one.
It’s takes amazing low light video, but a mechanical mess. I returned mine. I think this is a flawed design.
While I applaud DJI speed of innovation, they may have rushed this to market too quickly. If I buy the pocket I will be sure to pay for extended insurance. Seems susceptible to not only damage but issues such as this.
i just bought the pocket 2 😂
Ok, I'm writing this first and if someone later says they stole the idea from me :)
Since the screen is held by a magnet and a strong one at that (neodymium?), such a magnet may become demagnetized by high temperature (if you put any magnet in the oven).
During long recording, the camera heats up and maybe this temperature is enough to weaken the effect of the magnet?