DP check ins are really tricky from what I remember. Mostly because if you make a mistake, it's hard to fix it. So if I said to make sure on something, it's either because I'm reminding you of what needs to be done or what was done or I'm pointing something out. It could really just be something where you didn't notice the change. I just know it's important if I said those phrases. With DP, there are two types. DP where a card (aka virtual card) on file is provided by the third party for you to charge, then you change the payment and take the customer's card/cash for the Incidental Deposit. The other DP is where you make a new reservation and take the customer's payment directly where it changes the CA/CC reservation type to DP. Both of what these have in common is the reservation is already paid for. Only difference is you have to determine if the reservation is done through a third party. A good way of knowing if it's a third party reservation is to check the guest balance if it's 0.00 as well as the Agent. Usually if the guest balance is like that, then the odds are high that it's a third party, so you should charge the card on file to change that guest balance to where the reservation is actually paid for. Don't forget to change the card on file to the customer's card/cash for the Incidental Deposit. Also if you ever have issues charging the virtual card on file and you know it's through a 3rd party, you'll have to contact the third party about fixing it because sometimes they miscalculate the balance they put on the virtual card because of taxes or just cause the virtual card itself doesn't work. Make sure that gets taken care of before you take the customer's card/cash for Incidental Deposit, or just let your Manager/Supervisor know about it depending on how your Hotel procedures are.
You keep saying just make sure but you're not doing anything.
DP check ins are really tricky from what I remember. Mostly because if you make a mistake, it's hard to fix it. So if I said to make sure on something, it's either because I'm reminding you of what needs to be done or what was done or I'm pointing something out. It could really just be something where you didn't notice the change. I just know it's important if I said those phrases.
With DP, there are two types. DP where a card (aka virtual card) on file is provided by the third party for you to charge, then you change the payment and take the customer's card/cash for the Incidental Deposit. The other DP is where you make a new reservation and take the customer's payment directly where it changes the CA/CC reservation type to DP.
Both of what these have in common is the reservation is already paid for.
Only difference is you have to determine if the reservation is done through a third party. A good way of knowing if it's a third party reservation is to check the guest balance if it's 0.00 as well as the Agent. Usually if the guest balance is like that, then the odds are high that it's a third party, so you should charge the card on file to change that guest balance to where the reservation is actually paid for. Don't forget to change the card on file to the customer's card/cash for the Incidental Deposit.
Also if you ever have issues charging the virtual card on file and you know it's through a 3rd party, you'll have to contact the third party about fixing it because sometimes they miscalculate the balance they put on the virtual card because of taxes or just cause the virtual card itself doesn't work. Make sure that gets taken care of before you take the customer's card/cash for Incidental Deposit, or just let your Manager/Supervisor know about it depending on how your Hotel procedures are.