@dirciad1294 well.... I walked into a dumpster fire behind the scenes, but as long as you pay attention, and watch what others do, you'll catch on quick. For me Fosse was much easier to follow along with, but I am starting to get the hang of it. Granted my struggle is often being left unattended so I have to figure it out as I go, instead of being shown the proper steps. There is a lot of Grey area when it comes to hotel management, like room changes, rates, date changes, pets (if your hotel takes them), etc. Plus we are all subject to human err. The most important lesson is to remember to breathe, take lots of clear notes to help you remember the pathways, and always ask whoever uses the system for help. I constantly make mistakes, but I own up to what I don't know and ask for guidance from the incoming shift. You've got this 💚💚💚
Okay thank you for the detailed video I went through all the comments to See if my question would have been answered 😅 unfortunately it was not please what is Malu you mentioned it while you were explaining reservation cards at 3:33
Hey! The way you manually authorized the credit card can cause problems for accounting, and can allow companies to dispute charges, as no 2 authorization codes are allowed to be the same! We recently had issues with this at my hotel. To managers: Contact your accounting departments before training your front desk agents to do manual authorizations! Especially in America!
He may have been doing it for the sake of the training video. He can't swipe a physical credit card for a training. But I completely get what you are saying and yes, in the U.S. always get a physical swipe of the credit card or as you said, they can claim fraud and have the charges removed after their stay.
@@juliagramling6997 in the Uk it is law that if the guest isn't in front of you then you CAN'T authorise a card without full PDF email authrorisation on letter headed email. Fax and phone are NOT allowed.
@@winclouduk in Canada we have companies that keep their card online and book their employees weekly for months at a time. We manually enter the numbers on file. We have over 2 dozen companies that house their employees in our small city hotel alone
Hi there, the software comes with one of the following courses: www.receptionacademy.com/course/search?ct=online&cl= if you have already purchased the course please get in touch with customerservices@receptionacademy.com
sir how to check room availability means how to tell guest that he or she have booked with a room like delux king size how to tell that by seeing opera
Hi there, the process of check-in is the same regardless of day or night shift. However, some consider the position of Night Receptionist a little easier since there are a lot less check-ins to be done. Overall, the job of a Night Receptionist is different from a Day Receptionist in the sense that a Night Receptionist / Night Auditor is responsible for checking the Day Receptionists work before it gets send to the accounts department. We always recommend for new starters to start as a Day Receptionist since you get to do more. By doing more, you understand processes better and therefore understand what to check for if you do decide to become a Night Receptionist. Hope that helps but if you have any other questions feel free to get in touch via customerservices@receptionacademy.com
Hi Ilies, we don't know of any good free hotel software. Since this software is usually used tin a commercial environment o generate revenue it is unlikely that a good software would be free.
Well, the question would be "Why does a guest want to check in if they don't have a booking?" ;-) For example: Would you try to check in for a flight that you have not booked?
@@prathamsaxena9166 if someone walks in you make a booking the same way you would if they called you. Only difference is that they are in front of you but that would not change the process. If they then want to check in straight away, you complete the booking first and then move on to check-in straight away.
POA stands for Pay Own Account, the staying guest will be responsible to pay for his bill. (Certain hotel will refer to it as Pay On Arrival, they collect payment at check-in so it is identical). This is in opposition to different billing instructions when company or travel agent will pay for the guest accommodation. For instance: BB TO COCC (means that the bed and breakfast rate will be charge to the company credit card)
It still sounds French even if he speaks english
Woooow..really??
Is that all you can say from all of those information and knowledge that he shares??
@@kiakaha6868 It’s hard to understand a lot of what he’s saying
Mais OUI eh
@@tesstinger7475i thought it was Arabic
A French speaker's English is always so.
He still made a great effort.
I literally start a job as night audit in a little over 2 hours. I'm so excited to learn Opera 😄💚
how was it?? Im going for an interview in 4 hours!
@dirciad1294 well.... I walked into a dumpster fire behind the scenes, but as long as you pay attention, and watch what others do, you'll catch on quick. For me Fosse was much easier to follow along with, but I am starting to get the hang of it. Granted my struggle is often being left unattended so I have to figure it out as I go, instead of being shown the proper steps. There is a lot of Grey area when it comes to hotel management, like room changes, rates, date changes, pets (if your hotel takes them), etc. Plus we are all subject to human err.
The most important lesson is to remember to breathe, take lots of clear notes to help you remember the pathways, and always ask whoever uses the system for help. I constantly make mistakes, but I own up to what I don't know and ask for guidance from the incoming shift. You've got this 💚💚💚
I miss using FOSSE as I found it much simpler for night audit reports LOL Opera confuses me in comparison 😅
Okay thank you for the detailed video I went through all the comments to
See if my question would have been answered 😅 unfortunately it was not please what is Malu you mentioned it while you were explaining reservation cards at 3:33
Me too. Not being able to understand.
Omg people... can see what is he doing. Do not need to listen. So ungrateful🤦♀️ You are great. Tnx for help 😁
I’m used to BART premier inn which was so easy I’m nervous about learning Opera
Hey! The way you manually authorized the credit card can cause problems for accounting, and can allow companies to dispute charges, as no 2 authorization codes are allowed to be the same! We recently had issues with this at my hotel. To managers: Contact your accounting departments before training your front desk agents to do manual authorizations! Especially in America!
He may have been doing it for the sake of the training video. He can't swipe a physical credit card for a training. But I completely get what you are saying and yes, in the U.S. always get a physical swipe of the credit card or as you said, they can claim fraud and have the charges removed after their stay.
@@juliagramling6997 in the Uk it is law that if the guest isn't in front of you then you CAN'T authorise a card without full PDF email authrorisation on letter headed email. Fax and phone are NOT allowed.
@@winclouduk in Canada we have companies that keep their card online and book their employees weekly for months at a time. We manually enter the numbers on file. We have over 2 dozen companies that house their employees in our small city hotel alone
is there aan online training for opera training .If yes which college and how do one do that ,thanks
I like yoir accent Sir, thank you for the course.
how can i get started on the opera training
where can i found the software in your website ?
Hi there, the software comes with one of the following courses: www.receptionacademy.com/course/search?ct=online&cl= if you have already purchased the course please get in touch with customerservices@receptionacademy.com
Very helpful!!
lovely accent 😍 thank you for video
sir how to check room availability means how to tell guest that he or she have booked with a room like delux king size how to tell that by seeing opera
Thank you thousands times 😍
Very very useful thank you bro 🙏
Whats the different between Only daily rate and Daily rate+Amount
How about guest reservation?
Thé first of all thank you so much four your effort please if you Can made video in Franch or englich then better 🙏🙏🙏🙏
Loved the tips
Bonjour, merci pour la vidéo mais est ce que vous pouvez faire des vidéos en français ?
Apprends l'anglais, c'est le minimum pour une réceptionniste
can someone share installing video🙏
merci beacoup pour le rafraîchissement de mémoire et pour le magnifque french accent pierre .
Many thanks such a great help❤
Thankyou very much for this
Can someone help? Which language is that???
english, i understood every word
Is it easier for night receptionist?
Hi there, the process of check-in is the same regardless of day or night shift. However, some consider the position of Night Receptionist a little easier since there are a lot less check-ins to be done. Overall, the job of a Night Receptionist is different from a Day Receptionist in the sense that a Night Receptionist / Night Auditor is responsible for checking the Day Receptionists work before it gets send to the accounts department. We always recommend for new starters to start as a Day Receptionist since you get to do more. By doing more, you understand processes better and therefore understand what to check for if you do decide to become a Night Receptionist. Hope that helps but if you have any other questions feel free to get in touch via customerservices@receptionacademy.com
What are the free software available to work with?
Hi Ilies, we don't know of any good free hotel software. Since this software is usually used tin a commercial environment o generate revenue it is unlikely that a good software would be free.
Thank you ❤
I'm used to synxis pm. The only issue with this tutorial is I need one for skytouch lol. I can't find it on TH-cam
Langue anglaise avec un accent français génial:-)
what is IDR
thank you
Thank uiu for this
I heard him just fine people are so rude
How to check in when guest doesn't have reservations
Well, the question would be "Why does a guest want to check in if they don't have a booking?" ;-) For example: Would you try to check in for a flight that you have not booked?
@@ReceptionAcademy walk In guests?
@@prathamsaxena9166 if someone walks in you make a booking the same way you would if they called you. Only difference is that they are in front of you but that would not change the process. If they then want to check in straight away, you complete the booking first and then move on to check-in straight away.
@@ReceptionAcademy thanks
If you click on arrivals there is a walk in button that way it will allow yu to do that
salamat po
Wt language are you speaking??????.......???
hi i wonder what poa is (comment section)
POA stands for Pay Own Account, the staying guest will be responsible to pay for his bill. (Certain hotel will refer to it as Pay On Arrival, they collect payment at check-in so it is identical).
This is in opposition to different billing instructions when company or travel agent will pay for the guest accommodation.
For instance: BB TO COCC (means that the bed and breakfast rate will be charge to the company credit card)
Pourquoi ne pas parler en francais !
because he wanted to help people that they do not speak french!?!?!?!?!?!?!!?!?!!!
Merci
Which nationality u belong to?
I had a manager with this accent. He was Arabic 😂
Not really sure what he said.
Thanks for the xplanation but your accent is more of french which is a bit hard to understand for people who don’t speak french. Thx
No effort was made here to improve the english accent . 😅
Literally dude speaks French, pretending it's English.
Sorry it seems english not really clear to explain... seems French accent
Well your pronunciation is not cleae sir im so sorry
You could've just provided subtitles for your difficulties in pronounciation
Terrible with the French English, not understandable at all!!!
I understood it
No one understands what you're saying, sounds super French....
It’s better you should explain in French 😂😂😂