How to Reduce a Backlog of Tickets: IT Problem Solving Skills

Remember to subscribe to this channel - www.youtube.co...
As a CIO, IT manager, or MSP, you have many options to avoid losing business due to poor customer service including better training for your staff. Another important technique is to implement processes. You've probably done that already, but how are those processes working? Ticket backlogs are one sign of processes that need attention. In this video, you'll learn techniques to reduce a backlog of tickets.
#customerservice #helpdesk #servicedesk
📺 Learn the six steps in a successful tech support session: • The Six Steps in a Suc...
🎬 Learn seven ways to improve your empathy: • Seven Ways to Improve ...
🎬 Here are four magical customer service phrases (What to say in nearly any situation): • Four Magical Customer ...
What is Compassionate Geek?
The Compassionate Geek is a book by author/speaker Don Crawley to teach people how to get along so they can work together, get things done, and take care of customers (and each other). (www.amazon.com.... It's also an online training course on customer service for IT professionals, including IT customer service training videos and more.
Learn more at: CompassionateG...

[@alihyderiqbal3921]

Kindly can you teach me the technical tickets solving

[@doncrawley]

I recommend you check the website of your ticketing software. Perhaps they have tutorials on how to use their software.