Shameless self promotion: Use my Amsoil link down in this video’s description to purchase your premium engine oil for your engine. Preferred customers currently receive free shipping as a promo from Amsoil.
Just wanted to say, my daughter loves your videos as much as I do - she's paralyzed and on a ventilator -but she'll yell until Rainman Ray gets put on the big screen 😂 Thanks for putting out all the content!
With these cars oil changed matter to change ever 3k instead of 5.k have Hyundai with 60k miles making a noise change oil every 5k I’m see if they replace the engine or going to be traded but they burn oil you how check oil every week
Except that many people drive cars longer than the oil change interval and find out... nothing bad happens! It is not the oil change interval; it is the quality of the oil and the quality of the engine to start with.
@@christopherkidwell9817 3 or 5k mile oil change intervals makes no sense for Europeans, which have considered 15,000 km ~10 k miles as frequent the last 20 years.
As a former kia tech it sounds like the dowel pin sheared off the camshaft, that pin locates the cam gear to the shaft, it was pretty common to see at the dealer, most of them took a new cam and sproket and they were good to go. Hope this comment finds you and helps
@@troll_hunter9141 Pre-GDI engine, yes. You'll find a lot of 2007-2008 Kias and Hyundai with over 200K miles and still running with regular maintenance. 2010 and over, at your own risk. GDI engines like the one in this video fail prematurely, particularly when oil change is neglected as metal particles from poorly manufactured parts clog up oil passages. Newer models are hard to tell because that haven't been tested yet.
@@will4417 GDI tech is old which came from diesel engines. I have two KIAs, a 2016 with 150K miles and it runs great and a 2024. It doesnt matter what car you have, if you dont take care if it, it will fail.
@@oneofmanyte3321 All engines aren't the same, even with equal maintenance. Kia/Hyundai had to settle a class action lawsuit against their 2010-2020 GDI engines (Theta II, Nu and Gamma). They fail prematurely even with good maintenance. That's public information.
That was fantastic being a fly on the wall with an honest conversation with the owners giving them the facts instead of trying to sell services (parts canon) on something that is a huge financial risk to the owner. Get to see your integrity at work Ray. Oh and even Wife Unit got some time in the vid 🙂
Oil is cheap engines are expensive. Imagine 3 oil changes at $75.00 each for the same 18 000 miles vs a new car. I cannot understand how people think or calculate. That's why it keeps Ray in business 😂
On a Hyundai & Kia, that engine may burn 1/2 qt every 1500 miles. By the time you get to the 7500 mile oil change, you got maybe 1 qt left in there with a lot of sludge.
I love how you educated the customer on this situation. A+ customer service- no accusation, explaining the situation, and giving as many options as possible
Well he clearly stated that it might be gunked up and simply need an engine cleaner then he told the customer that a mechanic in a can won't work. There is a significant chance he was wrong, and an engine cleaning might work. It's worth a try and I am baffled he did not do that for this customer.
@@nonotthatoneguy There is more than 1 level of flush but yes the hardcore bg flush comes in a jug. Ooooh its not a can. You clearly needed that little win so there ya go take it and be happy. 👍
It’s possible to save that engine…I suggest to try it or pay$ 6:000 or more (I don’t know how much for a new engine) instead of tread it with a new car it’s cost him at least $35,000 these days…I would like to ask the owner (which one is cheaper buy a new engine or buy a new car)it’s up to you……
As someone who was in customer service for 39 years - this is a perfect example of "great customer service". Its not all about turning a wrench - being able to provide the client with helpful and accurate information to make a decision is key. Word of mouth is critical - having the client leave with a good, confident feeling guarantees they will speak well of you to others.
10,000 extended oil change is just foolish. Most oil isn't changed because it;'s worn out, it's changed because it's dirty. Oil and a filter is pretty darn cheap vs a new engine or a replacement vehicle. Change oil and filter every 3,000 to 4.000 miles the engine will last longer than you wanna keep the vehicle.
Can't do that with every customer. But it is cool to see the process. Being in a service industry myself, I know this process . It always sucks to give bad news, especially a costly one. But in the end, you have to do what the customer wants as long as it's not a safety issue.
You could’ve just sold them an engine or the repair job, but you had a real conversation and provided them with guidance as to what would be best for them instead of short term for you. You’re commendable Ray.
"you could've" yap yap yap, buddy the engine needs to be done regardless what do you mean sell the job what are you smoking 🤣🤣, unless they wanna pay a bigger bill to properly fix the motor, you people need help 😂😂😂
I think it's really great that you took the time to explain how the different aspects of repair or replace played out for these people.Going down to the dealership to get another car was probably not on their to-do list for the day, but they will be happier in the end that you were honest and guided them to the correct decision. Taking the time to explain is worth it's weight in gold! Kudos to you Ray!
Lesson is CHANGE YOUR OIL ON TIME! I had a customer who swore oil never breaks down. According to him, it is a plot by the oil companies to get you to buy more oil. So, why did he come in and buy 2 to 3 quarts of oil every 3 weeks? Thank you for your honest conversation with your customer, Ray. You gave them honest estimates and real probabilities based upon what you could find. You started with the best case to the worst case, then all the possibilities based on what your experience told you. You helped these people make a well-informed choice and saved them money, time, and a lot of heartache. I wish all mechanics were as truthful as you are.
Damn well said. Some cars you can get away with extended drain intervals (Toyota) but even then it's a penny wise and Ton foolish. Oil is cheap, compared to engines, never mind trying to find a good used one.
How bizarre. It's exposed to combustion byproducts - it most certainly does breakdown. And hey, you have to buy the fuel, which is refined from oil in the first place, is that also a ploy. What an odd feller.
@@jasonkarov Reality is - no you cannot even in a Toyota. Google Toyota engine sludge. Their engines will consume themselves just as readily running oil in them too long. Extended drain intervals are for driving conditions that virtually nobody actually experiences. My remaining ICE cars go by time, not mileage as they only see one or two thousand miles per year annually. Keep oil changed in ANY ICE car, regardless of the badge.
If he's using that much oil, he'll never need an oil change - he's doing one continuously I once had an Opel/Vauxhall Astra 2L diesel company car, they used so much oil that it was replaced completely by the time it had to go in for a service. Dealer started giving us 1L (about a quart) oil bottles to fill up, later these became 5L jugs 🤣
I change mine once a year or at 5k miles. Whichever comes first.. Some of my vehicles don't get driven a lot, so I think a yearly oil change is fine for them.
This is a very valuable video in many ways, Ray. The way you respectfully explain the issue to the client, with a lot of patience. You've got some skills, my man.
I enjoyed the 'customer facing' aspect of your video. Your approach with your customers is excellent and definetly not what you find in most auto repair shops.
Can you imagine a candid sitdown like that at the dealer? Thats why i have my truck serviced at a trusted local shop . Dealer is for warranty and last resort!
I am not trusting any mechanic shops..because they didn’t tell you the truth but today I never seen a person like you 👏👏👏👏I am proud of you and I hope you will be my mechanic man…..thanks 👏👏👏👏👌👌👌👌
I love the conversation with the owners of the vehicle and see a different part of Ray as a shop owner with integrity and not just a wrench turner. I wish all shops were this honest
Hey Ray I've been a dedicated viewer of your videos for about 4 to 5 years now and i gotta say i love seeing this side of things you discussing options with customers you should definitely show more of this type of stuff. You seem really nice and easy to talk to and i bet your customers love that about you. Keep up your great work brother.
30 minute videos are the best. In other news having a video of conversation with a customer with ballpark dollar amounts included is a very welcome innovation. I was thinking throughout the video that it might be worthwhile doing a compression check (low dollar test) before tearing into the engine as there might be other issues with an engine that had extended oil change intervals. But asked and answered in the discussion. Also great customer service. I think Ray did a great job in explaining the options making it clear that it was the customer's choice, but also offered his opinion as to what HE (Ray) would do if it was his vehicle. Customers, clients, patients should always be aware when a choice is theirs to make, but sometimes they actually want to hear what a professional would choose were that shoe on their own foot.
Thank you for the discussion with the customer, and please thank them as well! That conversation really sells your business professionalism and knowledge, not that either were questioned to begin with.
If the engine is pretty much toast at this point, due to costs, might as well use some of the cleaners to see if the phasers free up...or blow up... Ray, you are so much better than the majority of shop owners I've encountered! Trying to have a conversation like you had with these folks is next to impossible. Which shouldn't be the case.
I really respect the way you presented the problem and their options to them. You allowed them to make the right decision for them. Many shops would have only seen dollar signs which would have benefited them not the customers. Thank you for your honesty. You're a good man.
Thank you for putting this video out. I'm sending it to my wife and daughter to emphasize the importance of getting the oil changed ON SCHEDULE. We have a '19 Soul and the daughter has been lax in getting the oil changes done :(
My dad has a 2022 Kia carnival and my sister‘s husband just bought a 2024 Kia Telluride. I told both those guys upon taking ownership never go over 5000 miles on the oil change. If they do, they will live to regret it.
What I like about seeing the post diagnostic customer debrief here is that it’s both a good customer service example for the mechanics/service writers/techs and customers (hi that’s me) in your audience. So many comments on videos like yours are “the challenge is finding a good shop”. This is the kind of video that can help customers get a feel for what to look for. The conversation is also a great complement to the usual scan tool and wrenches stuff content wise.
Please Ray, please: make this an instructional video for all mechanics around. THIS is how you should explain the situation, give options, and make a decision. Excellent job, wish you’d live over here in Holland…
Great video on having an honest conversation with the customer with how cost effective the job will be, I think you should have more videos showing how you talk with customers on how much fixing a vehicle is worth it or not and explaining how a process works! Good job Ray!
I just stumbled on this channel and I love its content, the conversation with the customer shows how ethical and how well versed you are, I'm hitting the subscribe button right away
My wife has a 2014 Hyundai Sonata Limited (2.4L) with 92K miles on it. Oil changes have been made every 5K miles or less and it still runs like a top! Of course other maintenance items were done as well besides oil and filter changes (Mobil 1 5w/20).
@@PSB-900 that’s one way to do it, the expensive and time consuming way. Like apples and oranges, there’s another way. Synthetic oil was developed in a lab to be superior to petroleum oil. Keep it clean with filter changes, and you don’t have to throw away perfectly good oil. I only change to insure the acid buildup is removed.
5k miles oil intervals for all engines after 2010. I've done 5k changes for last 45 years. Never had an engine failure. Check my fluid levels every week or before a long journey as my Father drilled into me.⚠️
Good job. If you go to carfax you will notice so many drivers skip oil changes. People who wait 10k run the risk of ending up on this video with an engine that eats oil. I do 5k premium Mobil1. It's easy to count in 5s. Even if the sticker falls down I will remember 5k intervals.
That's the issue.. the manufacturers need to have a low oil LEVEL sensor not just a low oil Pressure sensor. I can bet they ran it dry.. Several times. Why dont they put a low LEVEL sensor? It probably adds 2$ to the cost of the car.
Adding the conversation was definitely a good idea. It shows the real interaction with the customers, what they think, and what you think is best. I love with you owning your own shop the amount of declined repairs, on video at least, is reduced dramatically. In this instance it was for the best. I hope they take better care of the next one
I do a bit of basic mechanical as a hobby, I have dealt with a few Hyundai's and one kia that had some very questionable oil change intervals, and one Hyundai was 20,000 kilometres over due for a service, then before that it was 10,000 kilometres, anyway once I cut the filter open it was full of metal. I learnt very quickly kia and Hyundai's engines are not usually forgiving when it comes to lack of maintenance.
I do my own mechanical work as well and minor jobs for family and friends. Modern engines are more reliant than ever on frequent maintenance, they're not like an engine from 30 years ago where it didn't really matter if you were a bit past the schedule for an oil change or a trans flush or even a timing belt they'd likely be fine. As Ray has pointed out these engines are made on a knifes edge of cost vs reliability, the parts they use just don't have the engineering leeway to be tolerant of missed services. Thats why these GDI engines jokingly stand for Generally Destroyed Inside. Just another example of planned obsolescence in manufacturing for a disposable society.
It’s nice to see that you have such a good rep that when you tell people something they listen and believe you. When I worked at a Honda shop we would tell people things and they would tells us we were lying to them but if they knew what was wrong or not wrong why did they need to bring it to us.
Mine has 156K. I think there is stigmata out there about KIAs and its BS. Yeah sure they had problems in the past but they have improved greatly. I have had nothing but problems with others. It boils down to how well you take care of them.
@@oneofmanyte3321 If you take care of anything, you should at least get 100,000 trouble-free miles out of it. However, just saying you got X amount of miles on yours, doesn't say anything. We have no idea what kind of mileage that is, how you drive, environmental factors, etc.. There are enough people with blown up KIAs and Hyundais for the brands to earn some of that stigma. They are on the "disposable" side. Just not worth sinking thousands of dollars into. A Toyota however may be worth fixing. Whatever you drive though, take care of it, it's all you can do, and you may get lucky and have one that doesn't blow up.
I love the way you explained things to the customer. The fact you want them to understand what you’re doing and why is very admirable. Props to you for taking the extra mile! It’s no wonder you’re successful and have many customers who trust you.
I like the consultation add-on to this video, it goes to show how you can give a perfect and honest outcome on both sides on weather it is viable to fix or replace a engine. Good work Ray.
That’s like scraping fingernails on a caulk board, I use AMSOIL Signature series oil now with filter and change it at 4,000 miles. You made me change from using Mobil 1 for the last 50 years.
You’re paying double for Amsoil vs Mobile 1. And getting the same results. I’ve used Mobile 1 for years. Change oil & filter every 5000 miles. I’ve never had an engine problem.
Like how you sat the customer down with the full break down on fixing or getting rid of car most dealerships Will scare you in a huge Bill or buying a new vechile. The customer has to right to choose from to what is going on . Well done Ray that's why people follow you and keep bring there cars to you honesty is Key to the customers.
Not a cheap disposable vehicle if you take care of it. Kia engines have hydraulic chain tensioners which get gummed up and fail if you don't do regular oil changes. 10$ part if you are ok with timing cover removal. Many people do this and do water pump at the same time.
Thanks for giving the customer an honest assessment on the condition of their car. You gave them best & worst case scenarios which there really wasn't any. However, you were truthful and did not steer them towards a costly repair of an engine that was badly damaged. Kudos to mechanics who operate with integrity!!!!!
As always honest open direct information from the man we love for being that way. I am sure their second opinion made it very clear to the owners it was time to move on despite how much you enjoyed the car. Thanks again Ray for being the man you are. Keep Safe Keep Strong 🦘🦘🦘🦘❤❤
This is night and day to how I remember you a couple of years ago, Ray! Then you were bitter and cynical. I believe you were working for someone else. Now you're confident, knowledgeable and informative and seem to be running your own shop.
Ray…..this was a GREAT video. Even though no repairs were completed and we didn’t get to see you turn some wrenches, we DID get to see some customer interaction which is a first from my memory. Delivering bad news and offering advice is a big part of any direct to consumer business. You handled that like a real pro (which comes at no surprise) and it was done with no pressure or self beneficial persuasion and demonstrated total integrity. GREAT video.
A Valuable video !! Whether it was $250 or $895 or $5,000 ... many of us have sat through a 'sickening diagnosis' of what it will take to repair our vehicle. (Usually out of our financial means).
See I look at things a little differently I don’t mind throwing money at a car I want to keep for as long as I can but I do have a limit on what I’ll spend for repairs. So f the repair is a few grand then it’s not worth it a few hundred dollars is fine to me but if we are approaching 3 plus grand it’s no longer sustainable.
Very cool to see the reality of the job! This isn't the fun part of the job, but it's a large portion of day in-day-out for a shop. Really thank you Ray, for the insider experience!
Been there done that. In 2011, my 2002 Chevy Malibu with only 28K miles started leaking oil into the coolant. Took it to the Chevy dealer from which it came new, and was told an engine seal broke (guessing it was actually a head gasket). $2500 estimate (estimate not quote!) to repair. Asked the value of the car as-is on trade-in $2500. Took it to a Ford dealer and they also offered me $2500 on a trade for a new 2011 Focus (and yes I told them about the oil). So far the Ford runs well, and I have sworn off Chevrolet forever.
@blakedwyer8227 it was driven several times a week for short trips, but only got highway mileage maybe once a week or so. As to the rubber getting old and hard, there were no leaks of fluids outside of the engine, and there aren't any rubber parts that i know of (inside the engine) separating the oil and coolant passages. All of the internal gaskets are metal or composites, and should be relatively immune to infrequent driving.
Thank you for the customer conversation. I really appreciate you taking the time to record and explain to them and we get more exposition of the problem
It is Soo important to keep up on your engines oil condition.. if your able change it yourself using a good quality wix filter and a high quality synthetic oil. It's a small price to pay vs a new or engine overhaul... Please people pay attention to your vehicles maintenance it's really important as Ray just pointed out with this video a very good example of what can and will happen if you don't keep up your engine especially on a kia/Hyundai!!!!
I hope as someone who is looking for a new vehicle that the previous owner took care of it! I’m definitely gonna get a PPI even after doing an initial look over.
Ray, I'm so glad you got away from working for other shops and started your own. You've probably thought since you did that I should've done this 3 years ago!!
I must have dodged a bullet for the 3 Kia’s that I have owned. 2015 1.6 manual soul 137,000 miles traded in. Never had a check engine and ran great, just maintenance. 2006 2.0 manual Spectra SX 300,000 miles sold private party running with original motor and transmission. Currently driving a 2021 2.0 CVT Soul 73,000 miles. Runs great. Just serviced the CVT myself. I do all my own maintenance and really take care of them. They have been great cars for me. I hear the criticisms about KIA, but haven’t had anything negative experiences with them. Dodged the bullet I guess
The difference is you're taking care of them correctly. Do the maintenance and these cars will actually last. Hyundai/KIAs biggest problem is their being magnets for those who want to "buy a cheap car" and then drive it into the ground. They treat them like trash, and inevitably end up with trash.
I have owned several Hyundai/Kia vehicles over the years, all with good experience. 2004 Hyundai Elantra - 140,000 miles when I sold it, only issue was a transmission shift solenoid @ 98,000 miles covered under warranty. 2004 Hyundai Sonata - 124,000 miles when given to nephew, who is still driving it. A few engine sensors have needed replacement and power steering pump replaced, 2005 Hyundai Tucson - 45,000 miles without a single issues when traded (vehicle just too small for needs). 2009 Hyundai Santa Fe - 167,000 trouble free miles and still used as a daily driver. 2010 Hyundai Santa Fe - 208,000 miles when traded in, only repairs were an alternator and intake replacement (just replaced with a 2024 Kona). 2018 Kia Soul - 48,000 miles and no issues as a daily driver for my mom. 2018 Hyundai Santa Fe (with same 3.3 engine in video) - 59,000 miles and going just fine as a daily driver for my wife. All but 1 are/were serviced every 5,000 miles with synthetic 5w-30 or 10w-30 oil. The Elantra was used for all highway driving and I did 7,500 mile oil changes on that one. They all have transmission fluid drain and fill done every 30,000 miles. Coolant after 5 years, then every 2 after that. Yes Hyundai/Kia has had some problem engines even with proper maintenance, but for the most part, take care of them and they are fine. 750,000 miles on Hyundai/Kia vehicles and I am happy. @wolfman9999999 well said. I do know several that have had major issues with their H/K vehicles. One was an Elantra with the 2.4 Theta that had the recall issue, he got a new motor for free and is still driving it. Almost all the others that have had issues were those that match your description, buy a cheap car, don't care for it, and wonder why it dies. Had a co-worker than had a 2014 Soul engine lock up on her, no oil on dipstick, she said she had the oil changed "a while back", which according to the sticker was 2 years, 14,000 miles ago, and she said she had no idea how to check the oil. She somehow got it covered under warranty.
I like the way you explained the risk of repairing the engine over the cost to replace it was fantastic.. Keep up the amazing way you explained it to the customer... God bless you and your family.
I do my own oil changes every 2,500 miles. I buy factory oil filters in bulk and I buy engine oil in bulk so it costs me ~ $30 each oil and filter change. I also do transmission service every 25,000 miles. I've often had people tell me I don't need to change my oil that often - and my response is to tell them that oil changes are easy and cheap compared to replacing an engine or transmission!
Every 2500 is a waste of time. Unless you are using terrible conventional shit oil, there is no reason to not go 4500-5k miles. 2500 is just a waste of materials and your time.
@@huskers1278 I live in rural West Texas in a naturally dusty area with lots of silt and cotton gins - which fairly well spew clouds of dust on their own. This West Texas dust makes it into everywhere - including into engines and any kind of equipment. I might be able to stretch it to 3,000 miles, but after that I've always noticed a real visual difference. So I'm not taking chances. I also use my frequent oil changes to visually inspect the bottom side - I inspect the top side on a weekly basis. I've owned 28 vehicles over the years and I've experimented around with maintenance schedules - for me the shorter schedule works.
@@Thomas63r2 Full-synthetic every 7,500 miles works fine. 480k miles on my Prius, 240k on my Taurus and my dad has over 700k on his F-150. He does the same schedule. Talking about oil changes being cheaper while throwing away money doing unnecessary ones is a bit ironic.
Our son gave us his 2004 Kia Rio 1.6 manual with 295k on it. Bit rough and the idle was rough as well. Changed the timing belt and serpentines and removed the rocker cover to inspect the internals. It was surprisingly clean as were the bored and pistons. Changed all the fluids and flushed. It runs so well our son was shocked.
Honestly and integrity. two critical components to great customer service. You nail both of them Ray💯 The rest of the video is testimony to researching perspective vehicles to by and how important routine oil changes are.
I like that you, the guy doing the work, is the one talking to the customer. Most shops have a service writer or front desk person who may or may not have a clue.
Ray I really enjoyed this video cause you aloud us to see you and hear the customers comment on the issue at hand and I like the way you explained it to them cause now they have a better understanding of what they are up against
Thanks for the candid conversation with the family. I never take my cars to the dealer since they charged me 1200 bucks for a service on the transmission and oil change. I have a very trusted local shop that I buy tires, oil changes and repairs at. He’s reasonable and reliable and always gives me options. You are a good man with integrity and honesty. Thank you for your honesty and also your videos.keep up the great work.
Gone are the days of the Chevy six cylinders of the sixties that you could run out of oil and still get another 50,000 miles out of them. People who ignore their vehicle maintenance will surely pay the price. "Pay me now or pay me later."
Should charge what it takes you to do something, not what an online quote document says. Those hours to do figures are over inflated, hence why dealerships charge way too much in labor costs. They charge someone 10 hours in labor when it takes them 2... imo Regardless of my opinion on that, like your channel👍
The way you interact with your customers is a rare sight in the industry. You made sure they were informed, not pressured, and made a decision that they were comfortable with. Plus you were able to explain the mistakes the customer made without shaming them. You are not just a mechanic but a great consultant.
Maybe rather a case of sub par quality oil that was used in the past, that caused lack of lubrication which caused sludge and follow up damage related to the timing. Proper oil shouldn't degrade that bad in 18k. European models here(South Africa) run 10k - 18k between oil changes. Oem stated intervals, mind you.
14,000 miles is about 22,500 K 18,000 miles is about 29,000 K Both are way too long for a 100,000 miles engine that's probably had cheap oil it's whole life.
@@TheWabbitI'm glad you made that statement because I think people get confused on TH-cam about is somebody inferring that this is miles or is this kilometers
Holy crap..lol.. never miss an oil change on a Kia. We religiously changed ours at 3500 mile intervals and at about 70,000 miles we started using oil like mad (3 to 4 quarts between oil changes).. I actually made a video about it. Stay away from Kia....
We have a 2020 Kia Sorento V6 with 72k miles. Changed oil every 5k miles with Mobil 1 and use only Tier 1 gasoline. Zero issues so far. I just switched to the new Valvoline restore and protect even though it looks clean inside.
@owenhill-vf7ko I found that the oil usage issue, that some are having with Kia DEI fuel systems, are from the oil rings clogging up. When ours started using massive oil, we decided to start changing the oil and filter as soon as a quart was used (@ 1,200 to 1,500 miles). After about 7 oil changes, changing it after 1 quart of loss/use was detected, we noticed it was going farther and farther with each change before it used any oil. We are back to the way it was as purchased (going 3,500 miles between oil changes with little to no oil used). But, I'm not expecting it to last and will probably have to go through that again. Bottom line is we will be getting rid of our Kia Soul as soon as we can.
@@owenhill-vf7ko did the oil get dirty faster with Restore and Protect? That was my first experience on a Telluride with 60k and 5000 mile dealer oil changes. I will change it myself from now on with top quality oil.
I am glad you and the customer went with no repairing this, they aren't worth much, and $5,000 to $6,000 for an engine job on a 10 year old Kia isn't really worth it.
I wonder how much the dealer will give them in trade. Sad you didn't get your hands on the engine for an I Do Cars style teardown. Out of curiosity, how many hours does the book quote for the engine swap?
i agree with you 99% of the time. this is the 1% I don't. going 1 oil change too long (yes 18k is only 1 change missed), wont cause sludge and problems as long as the oil is kept full. This is LACK OF OIL, not becasue of 1 missed oil change. These are all over here where I am in Europe, and they last a good amount of time. Oil is changed mainly every once a year or more. some people go 2 years every change. They have well into the 200-300k on the clocks.
Not really. Oil does wear, if it didn't we wouldnt have a need to replace it. It gets more and more contaminated with unburnt fuel, soot, gasses from burning and all, it gets dirty and loses it's specification. If you do top it off once in a while due to it burning oil you could get it just a bit longer since there's more fresh oil in it, but you can't just rely on it to keep the engine working. There's also an oil filter to consider, it holds only so much dirt and soot until it clogs up and starts releasing oil with the overflow valve and thus releasing unfiltered oil into your components.
Older cars yes but these newer cars just aren't built tough, so many newer cars with timing problems, my dads old E28 went well over the 350k mileage without a single issue and it got a yearly maybe every 2 years service but the newer bemmers like the E90's ect reach around 60k mileage and if it hasn't had 15k oil interval changes the timing chain basically fails... just not built like they used to be back in the day.
I really think that before you’re allowed to get a drivers license, you need to go thru a class to show you how to check fluids, and basic engine knowledge….
First of all that was great how you explained all options and possible outcomes and approximate costs of each option in English so the customer can make an informed decision on weather to move forward or cut their losses. Second of all I wish your shop was about 3000 miles closer to me because I would definitely be one of your customers!!
Is USA oil inferior to European oil? I ask because oil change internals in Europe are routinely about the miles this Kia did without a multitude of failed engines. Could it be Florida oil gets a harder time due to the higher ambient heat + constant aircon usage? (I change my oil @10k miles or yearly intervals with F/S oil).
US engines are typically much higher power output, so the oil is run harder. Note this is a 3.3 l engine, when the corresponding model in the EU area would be a 2.0l engine, in the same block. so the US engine has higher power output compared to the EU block ,and also has much more severe operating conditions, because of long distances traveled every day, and because of this and lots of short drives, because in the USA you drive to the local stores, while the rest of the world you either walk 3 minutes, or have a once a week shop habit. Remember in the USA you often have people commuting 4 hours a day, often in stop start traffic, as there is little to no public transit, and thus a vehicle has a cold start, then run foot flat for 2 hours, then from that to off and cool, down, and repeat. Much more aggressive drive style as well, almost binary in pedal position, either foot flat, or hard on the brake, because there is no defensive driving taught, or any sort of care for fuel economy, because USA fuel is cheap. Leads to fuel dilution, high engine loads, and also because of higher internal stress early failures By me that same Sedona comes with a 2.0l 4 cylinder engine, as there are not many V6 and V8 engines, and also most vehicles have lower power ratings compared to the US model. Yes much lower power, but they then again also last a lot longer as well.
Shameless self promotion: Use my Amsoil link down in this video’s description to purchase your premium engine oil for your engine. Preferred customers currently receive free shipping as a promo from Amsoil.
i will not
No thanks.
Just wanted to say, my daughter loves your videos as much as I do - she's paralyzed and on a ventilator -but she'll yell until Rainman Ray gets put on the big screen 😂
Thanks for putting out all the content!
@@Gspizzy You can also get some super tech at wal mart
BWAHAHAHA! TUCK IT TO EM' RAY!@@RainmanRaysRepairs
Recording the discussion with customer was a good addition.
Yes indeed!
Luckily, the customers agreed to be recorded and shared on TH-cam.
Definitely 👍
not so much which he says "9.8 for one actuator and it adds .2 for each additional" when the labor time is for all of them.
I don’t often comment but your customer service is as exceptional as your mechanical skills. You are one of the best.
You and Eric O at SMA.
Someone just learned a valuable lesson...oil changes are much cheaper, than a replacement engine
With these cars oil changed matter to change ever 3k instead of 5.k have Hyundai with 60k miles making a noise change oil every 5k I’m see if they replace the engine or going to be traded but they burn oil you how check oil every week
Except that many people drive cars longer than the oil change interval and find out... nothing bad happens!
It is not the oil change interval; it is the quality of the oil and the quality of the engine to start with.
@@christopherkidwell9817 3 or 5k mile oil change intervals makes no sense for Europeans, which have considered 15,000 km ~10 k miles as frequent the last 20 years.
An ounce of prevention is worth more than a pound of cure.
Changed my oil yesterday in my 233k mile TL. I don't play with my cars. Idk how people go 20k without a change.
As a former kia tech it sounds like the dowel pin sheared off the camshaft, that pin locates the cam gear to the shaft, it was pretty common to see at the dealer, most of them took a new cam and sproket and they were good to go. Hope this comment finds you and helps
What you ever buy a new KIA? Asking on the quality front, not the deal.
@@troll_hunter9141 Pre-GDI engine, yes. You'll find a lot of 2007-2008 Kias and Hyundai with over 200K miles and still running with regular maintenance. 2010 and over, at your own risk. GDI engines like the one in this video fail prematurely, particularly when oil change is neglected as metal particles from poorly manufactured parts clog up oil passages. Newer models are hard to tell because that haven't been tested yet.
@@will4417 GDI tech is old which came from diesel engines. I have two KIAs, a 2016 with 150K miles and it runs great and a 2024. It doesnt matter what car you have, if you dont take care if it, it will fail.
@@oneofmanyte3321 All engines aren't the same, even with equal maintenance. Kia/Hyundai had to settle a class action lawsuit against their 2010-2020 GDI engines (Theta II, Nu and Gamma). They fail prematurely even with good maintenance. That's public information.
@@will4417 well my 2016 Forte is running strong with no issues so…
That was fantastic being a fly on the wall with an honest conversation with the owners giving them the facts instead of trying to sell services (parts canon) on something that is a huge financial risk to the owner. Get to see your integrity at work Ray. Oh and even Wife Unit got some time in the vid 🙂
It is nice being there for the conversation when you are not the one sitting there thinking damn $5k and Ray seems to be talking in slow motion. lol
Oil is cheap engines are expensive. Imagine 3 oil changes at $75.00 each for the same 18 000 miles vs a new car. I cannot understand how people think or calculate. That's why it keeps Ray in business 😂
On a Hyundai & Kia, that engine may burn 1/2 qt every 1500 miles. By the time you get to the 7500 mile oil change, you got maybe 1 qt left in there with a lot of sludge.
😢
Exactly
I love how you educated the customer on this situation. A+ customer service- no accusation, explaining the situation, and giving as many options as possible
Well he clearly stated that it might be gunked up and simply need an engine cleaner then he told the customer that a mechanic in a can won't work.
There is a significant chance he was wrong, and an engine cleaning might work. It's worth a try and I am baffled he did not do that for this customer.
@@TonicofSonic Mechanic in a can is very different from the full engine flush he does.
@@nonotthatoneguy There is more than 1 level of flush but yes the hardcore bg flush comes in a jug. Ooooh its not a can. You clearly needed that little win so there ya go take it and be happy. 👍
It’s possible to save that engine…I suggest to try it or pay$ 6:000 or more (I don’t know how much for a new engine) instead of tread it with a new car it’s cost him at least $35,000 these days…I would like to ask the owner (which one is cheaper buy a new engine or buy a new car)it’s up to you……
@@TonicofSonic The car owner said the previous shop already did a flush and oil change to no avail!
As someone who was in customer service for 39 years - this is a perfect example of "great customer service". Its not all about turning a wrench - being able to provide the client with helpful and accurate information to make a decision is key. Word of mouth is critical - having the client leave with a good, confident feeling guarantees they will speak well of you to others.
As if they weren't already aware of their intentional lack of maintenance...
KIA has taken over the roll of the old SKODA cheap and chearful or should i say tearful.😮
10,000 extended oil change is just foolish. Most oil isn't changed because it;'s worn out, it's changed because it's dirty. Oil and a filter is pretty darn cheap vs a new engine or a replacement vehicle. Change oil and filter every 3,000 to 4.000 miles the engine will last longer than you wanna keep the vehicle.
Driving conditions make a huge difference. All constant speed highway miles (100mile daily highway commute)vs stop and go/city use.
Stop kissing ass
Ok I have watched all your videos I like how you added the conversation with the clients!
Yeah I like that. I like that he is showing us that he is having a conversation with the owners and going over the process of what to do next.
Can't do that with every customer. But it is cool to see the process. Being in a service industry myself, I know this process . It always sucks to give bad news, especially a costly one. But in the end, you have to do what the customer wants as long as it's not a safety issue.
That’s the first video I have seen where the technician talks to the customer. I would like to see more of them if possible.
The interaction with the customer was amazing, transparency is a good thing
You could’ve just sold them an engine or the repair job, but you had a real conversation and provided them with guidance as to what would be best for them instead of short term for you. You’re commendable Ray.
Yea, then the transmission dies short of 1000 miles. If you repair your own cars, then the risk might be worth it as long as parts don't exceed $500.
"you could've" yap yap yap, buddy the engine needs to be done regardless what do you mean sell the job what are you smoking 🤣🤣, unless they wanna pay a bigger bill to properly fix the motor, you people need help 😂😂😂
@@TheCompbuzzdelusional statement
I think it's really great that you took the time to explain how the different aspects of repair or replace played out for these people.Going down to the dealership to get another car was probably not on their to-do list for the day, but they will be happier in the end that you were honest and guided them to the correct decision. Taking the time to explain is worth it's weight in gold! Kudos to you Ray!
Lesson is CHANGE YOUR OIL ON TIME! I had a customer who swore oil never breaks down. According to him, it is a plot by the oil companies to get you to buy more oil. So, why did he come in and buy 2 to 3 quarts of oil every 3 weeks?
Thank you for your honest conversation with your customer, Ray. You gave them honest estimates and real probabilities based upon what you could find. You started with the best case to the worst case, then all the possibilities based on what your experience told you. You helped these people make a well-informed choice and saved them money, time, and a lot of heartache. I wish all mechanics were as truthful as you are.
Damn well said. Some cars you can get away with extended drain intervals (Toyota) but even then it's a penny wise and Ton foolish. Oil is cheap, compared to engines, never mind trying to find a good used one.
How bizarre. It's exposed to combustion byproducts - it most certainly does breakdown. And hey, you have to buy the fuel, which is refined from oil in the first place, is that also a ploy. What an odd feller.
@@jasonkarov Reality is - no you cannot even in a Toyota. Google Toyota engine sludge. Their engines will consume themselves just as readily running oil in them too long. Extended drain intervals are for driving conditions that virtually nobody actually experiences. My remaining ICE cars go by time, not mileage as they only see one or two thousand miles per year annually. Keep oil changed in ANY ICE car, regardless of the badge.
If he's using that much oil, he'll never need an oil change - he's doing one continuously
I once had an Opel/Vauxhall Astra 2L diesel company car, they used so much oil that it was replaced completely by the time it had to go in for a service.
Dealer started giving us 1L (about a quart) oil bottles to fill up, later these became 5L jugs 🤣
I change mine once a year or at 5k miles. Whichever comes first.. Some of my vehicles don't get driven a lot, so I think a yearly oil change is fine for them.
Well done sir. YOU ARE a true professional by going over all the options. Thank you for letting us be part of the conversation.
And thanks to the customer for their approval ..
It would be nice to find what you're customer did or didn't do. Thanks you for your honesty Ray.
This is a very valuable video in many ways, Ray. The way you respectfully explain the issue to the client, with a lot of patience. You've got some skills, my man.
Thanks for including the customer conversation.
Made it more real.
I enjoyed the 'customer facing' aspect of your video. Your approach with your customers is excellent and definetly not what you find in most auto repair shops.
Can you imagine a candid sitdown like that at the dealer? Thats why i have my truck serviced at a trusted local shop . Dealer is for warranty and last resort!
I am not trusting any mechanic shops..because they didn’t tell you the truth but today I never seen a person like you 👏👏👏👏I am proud of you and I hope you will be my mechanic man…..thanks 👏👏👏👏👌👌👌👌
I love the conversation with the owners of the vehicle and see a different part of Ray as a shop owner with integrity and not just a wrench turner. I wish all shops were this honest
Hey Ray I've been a dedicated viewer of your videos for about 4 to 5 years now and i gotta say i love seeing this side of things you discussing options with customers you should definitely show more of this type of stuff. You seem really nice and easy to talk to and i bet your customers love that about you. Keep up your great work brother.
30 minute videos are the best.
In other news having a video of conversation with a customer with ballpark dollar amounts included is a very welcome innovation. I was thinking throughout the video that it might be worthwhile doing a compression check (low dollar test) before tearing into the engine as there might be other issues with an engine that had extended oil change intervals. But asked and answered in the discussion. Also great customer service. I think Ray did a great job in explaining the options making it clear that it was the customer's choice, but also offered his opinion as to what HE (Ray) would do if it was his vehicle. Customers, clients, patients should always be aware when a choice is theirs to make, but sometimes they actually want to hear what a professional would choose were that shoe on their own foot.
Thank you for the discussion with the customer, and please thank them as well! That conversation really sells your business professionalism and knowledge, not that either were questioned to begin with.
If the engine is pretty much toast at this point, due to costs, might as well use some of the cleaners to see if the phasers free up...or blow up...
Ray, you are so much better than the majority of shop owners I've encountered! Trying to have a conversation like you had with these folks is next to impossible. Which shouldn't be the case.
Old school mechanics would sometimes dump Dexron trans fluid into an engine to unstick valvs, etc. Your suggestion is worth a try for short money
just fix it yourself
You just enhanced your credibility once again....BRAVO
Honesty and integrity wins every time. Great video Ray!!!
When you talked to the customer you did a really good job explaining how you’ll proceed and what you found needs to be done. Professional
I really respect the way you presented the problem and their options to them. You allowed them to make the right decision for them. Many shops would have only seen dollar signs which would have benefited them not the customers. Thank you for your honesty. You're a good man.
Thank you for putting this video out. I'm sending it to my wife and daughter to emphasize the importance of getting the oil changed ON SCHEDULE. We have a '19 Soul and the daughter has been lax in getting the oil changes done :(
My dad has a 2022 Kia carnival and my sister‘s husband just bought a 2024 Kia Telluride. I told both those guys upon taking ownership never go over 5000 miles on the oil change. If they do, they will live to regret it.
and better not use 20 weight garbage
What I like about seeing the post diagnostic customer debrief here is that it’s both a good customer service example for the mechanics/service writers/techs and customers (hi that’s me) in your audience.
So many comments on videos like yours are “the challenge is finding a good shop”. This is the kind of video that can help customers get a feel for what to look for.
The conversation is also a great complement to the usual scan tool and wrenches stuff content wise.
Please Ray, please: make this an instructional video for all mechanics around. THIS is how you should explain the situation, give options, and make a decision. Excellent job, wish you’d live over here in Holland…
Only possible criticism is not having the time and labor numbers before picking up phone. They're going to get wrecked on trade in
Great video on having an honest conversation with the customer with how cost effective the job will be, I think you should have more videos showing how you talk with customers on how much fixing a vehicle is worth it or not and explaining how a process works! Good job Ray!
Best honest advice I’ve seen.
Great to see you interacting with customers! Nice addition.
Another great video Ray Man great customer explanation and reliable information well done Ray 👏 ✔️ 👍 👌
I just stumbled on this channel and I love its content, the conversation with the customer shows how ethical and how well versed you are, I'm hitting the subscribe button right away
I like that you took us into the discussion on what to do with the Kia
Great conversation with the customer. Now they can move forward with all the correct information 👍
My wife has a 2014 Hyundai Sonata Limited (2.4L) with 92K miles on it. Oil changes have been made every 5K miles or less and it still runs like a top! Of course other maintenance items were done as well besides oil and filter changes (Mobil 1 5w/20).
Isn't that still covered in their driver-train warranty?
@@PSB-900 that’s one way to do it, the expensive and time consuming way. Like apples and oranges, there’s another way. Synthetic oil was developed in a lab to be superior to petroleum oil. Keep it clean with filter changes, and you don’t have to throw away perfectly good oil. I only change to insure the acid buildup is removed.
This was a great video. You're such an honest person, I wish there were more people like you in the world!
5k miles oil intervals for all engines after 2010.
I've done 5k changes for last 45 years.
Never had an engine failure.
Check my fluid levels every week or before a long journey as my Father drilled into me.⚠️
15k miles or 2 years is the norm now in Europe and all cars do just fine
Good job. If you go to carfax you will notice so many drivers skip oil changes. People who wait 10k run the risk of ending up on this video with an engine that eats oil. I do 5k premium Mobil1. It's easy to count in 5s. Even if the sticker falls down I will remember 5k intervals.
@@Bcuxythshsvrzggc
15k way too long. 5k max.
Look up oil dilution on cars post 2016.
It's a real issue
@@Bcuxythshsvrzggcthere is no European manufacturer that would recommend 15k intervals
That's the issue.. the manufacturers need to have a low oil LEVEL sensor not just a low oil Pressure sensor.
I can bet they ran it dry..
Several times.
Why dont they put a low LEVEL sensor? It probably adds 2$ to the cost of the car.
Adding the conversation was definitely a good idea. It shows the real interaction with the customers, what they think, and what you think is best. I love with you owning your own shop the amount of declined repairs, on video at least, is reduced dramatically. In this instance it was for the best. I hope they take better care of the next one
I do a bit of basic mechanical as a hobby, I have dealt with a few Hyundai's and one kia that had some very questionable oil change intervals, and one Hyundai was 20,000 kilometres over due for a service, then before that it was 10,000 kilometres, anyway once I cut the filter open it was full of metal. I learnt very quickly kia and Hyundai's engines are not usually forgiving when it comes to lack of maintenance.
Any car this days isn't 😂
I do my own mechanical work as well and minor jobs for family and friends.
Modern engines are more reliant than ever on frequent maintenance, they're not like an engine from 30 years ago where it didn't really matter if you were a bit past the schedule for an oil change or a trans flush or even a timing belt they'd likely be fine.
As Ray has pointed out these engines are made on a knifes edge of cost vs reliability, the parts they use just don't have the engineering leeway to be tolerant of missed services. Thats why these GDI engines jokingly stand for Generally Destroyed Inside.
Just another example of planned obsolescence in manufacturing for a disposable society.
@@shannon-852 I completely agree. Modern engines are very demanding for maintenance.
@@shannon-852 aren't timing chains mean't to last the life of the engine?
@@matthewsheppard7050timing chains, yes, but the guides are now made of plastic now🙄
Thank you for including us in your discussion with customer. Nicely done.
Breath of fresh air. Hope you do a little more of this in the future.
It’s nice to see that you have such a good rep that when you tell people something they listen and believe you. When I worked at a Honda shop we would tell people things and they would tells us we were lying to them but if they knew what was wrong or not wrong why did they need to bring it to us.
My Kia is at 220,000 miles and has never had a major issue. I do change the oil on time though. It has been a great vehicle.
Mine has 156K. I think there is stigmata out there about KIAs and its BS. Yeah sure they had problems in the past but they have improved greatly. I have had nothing but problems with others. It boils down to how well you take care of them.
@@oneofmanyte3321 If you take care of anything, you should at least get 100,000 trouble-free miles out of it. However, just saying you got X amount of miles on yours, doesn't say anything. We have no idea what kind of mileage that is, how you drive, environmental factors, etc.. There are enough people with blown up KIAs and Hyundais for the brands to earn some of that stigma. They are on the "disposable" side. Just not worth sinking thousands of dollars into. A Toyota however may be worth fixing. Whatever you drive though, take care of it, it's all you can do, and you may get lucky and have one that doesn't blow up.
My 2009 kia optima is at 178,000 no major issues
I love the way you explained things to the customer. The fact you want them to understand what you’re doing and why is very admirable. Props to you for taking the extra mile! It’s no wonder you’re successful and have many customers who trust you.
I like the way you enplaned their options, wish all mechanics would take the time to do this. Greetings from UK.
Enplaned 😂😂😂😂😂😏
Maybe the mice are clicking their fingers🤭
I enplaned something once………just once.😂
I like the consultation add-on to this video, it goes to show how you can give a perfect and honest outcome on both sides on weather it is viable to fix or replace a engine. Good work Ray.
That’s like scraping fingernails on a caulk board, I use AMSOIL Signature series oil now with filter and change it at 4,000 miles. You made me change from using Mobil 1 for the last 50 years.
You are easily persuaded lol
@@Lee-gt5blwhy because he takes care of his cars?
@@waterloo123100 if you’ve been using a product for 50 years and it’s worked good for you why switch up like that after watching a video or two🤣
You’re paying double for Amsoil vs Mobile 1. And getting the same results. I’ve used Mobile 1 for years. Change oil & filter every 5000 miles. I’ve never had an engine problem.
@@Lee-gt5blBecause it’s a better product 😂
Like how you sat the customer down with the full break down on fixing or getting rid of car most dealerships Will scare you in a huge Bill or buying a new vechile.
The customer has to right to choose from to what is going on .
Well done Ray that's why people follow you and keep bring there cars to you honesty is Key to the customers.
People who buy cheap disposable cars and then don't do even basic maintenance ... priceless.
It happens all the time. More often than you think.
Just change the oil every 6 months...it`s almost bulletproof insurance.
Not a cheap disposable vehicle if you take care of it. Kia engines have hydraulic chain tensioners which get gummed up and fail if you don't do regular oil changes. 10$ part if you are ok with timing cover removal. Many people do this and do water pump at the same time.
Nothing is cheap anymore. I have neighbors who do not maintain even their lawnmowers. Cars?? Nope.
Disposables like TP🧻🤷
Thanks for giving the customer an honest assessment on the condition of their car. You gave them best & worst case scenarios which there really wasn't any. However, you were truthful and did not steer them towards a costly repair of an engine that was badly damaged. Kudos to mechanics who operate with integrity!!!!!
As always honest open direct information from the man we love for being that way. I am sure their second opinion made it very clear to the owners it was time to move on despite how much you enjoyed the car.
Thanks again Ray for being the man you are.
Keep Safe Keep Strong 🦘🦘🦘🦘❤❤
Ray I like the transparency in how you are with customers.
This is night and day to how I remember you a couple of years ago, Ray! Then you were bitter and cynical. I believe you were working for someone else. Now you're confident, knowledgeable and informative and seem to be running your own shop.
Ray…..this was a GREAT video. Even though no repairs were completed and we didn’t get to see you turn some wrenches, we DID get to see some customer interaction which is a first from my memory. Delivering bad news and offering advice is a big part of any direct to consumer business. You handled that like a real pro (which comes at no surprise) and it was done with no pressure or self beneficial persuasion and demonstrated total integrity. GREAT video.
Ray is top notch. He is straight forward and knows what he is talking about.!! Love this channel......
Great video. A tough honest conversation that you handled beautifully! Well done Ray.
A Valuable video !! Whether it was $250 or $895 or $5,000 ... many of us have sat through a 'sickening diagnosis' of what it will take to repair our vehicle. (Usually out of our financial means).
See I look at things a little differently I don’t mind throwing money at a car I want to keep for as long as I can but I do have a limit on what I’ll spend for repairs. So f the repair is a few grand then it’s not worth it a few hundred dollars is fine to me but if we are approaching 3 plus grand it’s no longer sustainable.
Thank you for including the customer discussion! 👍👍✔✔
Thank you for being honest mechanic, some other places would launch part cannon and rip them off.
Very cool to see the reality of the job! This isn't the fun part of the job, but it's a large portion of day in-day-out for a shop. Really thank you Ray, for the insider experience!
Been there done that. In 2011, my 2002 Chevy Malibu with only 28K miles started leaking oil into the coolant. Took it to the Chevy dealer from which it came new, and was told an engine seal broke (guessing it was actually a head gasket). $2500 estimate (estimate not quote!) to repair. Asked the value of the car as-is on trade-in $2500. Took it to a Ford dealer and they also offered me $2500 on a trade for a new 2011 Focus (and yes I told them about the oil). So far the Ford runs well, and I have sworn off Chevrolet forever.
So it sat a lot and the rubber went bad it sounds like. 😲
@blakedwyer8227 it was driven several times a week for short trips, but only got highway mileage maybe once a week or so. As to the rubber getting old and hard, there were no leaks of fluids outside of the engine, and there aren't any rubber parts that i know of (inside the engine) separating the oil and coolant passages. All of the internal gaskets are metal or composites, and should be relatively immune to infrequent driving.
Thank you for the customer conversation. I really appreciate you taking the time to record and explain to them and we get more exposition of the problem
It is Soo important to keep up on your engines oil condition.. if your able change it yourself using a good quality wix filter and a high quality synthetic oil. It's a small price to pay vs a new or engine overhaul... Please people pay attention to your vehicles maintenance it's really important as Ray just pointed out with this video a very good example of what can and will happen if you don't keep up your engine especially on a kia/Hyundai!!!!
I hope as someone who is looking for a new vehicle that the previous owner took care of it! I’m definitely gonna get a PPI even after doing an initial look over.
Ray, I'm so glad you got away from working for other shops and started your own. You've probably thought since you did that I should've done this 3 years ago!!
I must have dodged a bullet for the 3 Kia’s that I have owned. 2015 1.6 manual soul 137,000 miles traded in. Never had a check engine and ran great, just maintenance. 2006 2.0 manual Spectra SX 300,000 miles sold private party running with original motor and transmission. Currently driving a 2021 2.0 CVT Soul 73,000 miles. Runs great. Just serviced the CVT myself. I do all my own maintenance and really take care of them. They have been great cars for me. I hear the criticisms about KIA, but haven’t had anything negative experiences with them. Dodged the bullet I guess
The difference is you're taking care of them correctly. Do the maintenance and these cars will actually last. Hyundai/KIAs biggest problem is their being magnets for those who want to "buy a cheap car" and then drive it into the ground. They treat them like trash, and inevitably end up with trash.
I have owned several Hyundai/Kia vehicles over the years, all with good experience.
2004 Hyundai Elantra - 140,000 miles when I sold it, only issue was a transmission shift solenoid @ 98,000 miles covered under warranty.
2004 Hyundai Sonata - 124,000 miles when given to nephew, who is still driving it. A few engine sensors have needed replacement and power steering pump replaced,
2005 Hyundai Tucson - 45,000 miles without a single issues when traded (vehicle just too small for needs).
2009 Hyundai Santa Fe - 167,000 trouble free miles and still used as a daily driver.
2010 Hyundai Santa Fe - 208,000 miles when traded in, only repairs were an alternator and intake replacement (just replaced with a 2024 Kona).
2018 Kia Soul - 48,000 miles and no issues as a daily driver for my mom.
2018 Hyundai Santa Fe (with same 3.3 engine in video) - 59,000 miles and going just fine as a daily driver for my wife.
All but 1 are/were serviced every 5,000 miles with synthetic 5w-30 or 10w-30 oil.
The Elantra was used for all highway driving and I did 7,500 mile oil changes on that one.
They all have transmission fluid drain and fill done every 30,000 miles. Coolant after 5 years, then every 2 after that.
Yes Hyundai/Kia has had some problem engines even with proper maintenance, but for the most part, take care of them and they are fine.
750,000 miles on Hyundai/Kia vehicles and I am happy.
@wolfman9999999 well said.
I do know several that have had major issues with their H/K vehicles. One was an Elantra with the 2.4 Theta that had the recall issue, he got a new motor for free and is still driving it.
Almost all the others that have had issues were those that match your description, buy a cheap car, don't care for it, and wonder why it dies.
Had a co-worker than had a 2014 Soul engine lock up on her, no oil on dipstick, she said she had the oil changed "a while back", which according to the sticker was 2 years, 14,000 miles ago, and she said she had no idea how to check the oil. She somehow got it covered under warranty.
Still won’t last like a Toyota.
@@Polypeckerhead In my experience they have.
@@blupupher Her car certainly shouldn't have been warrantied. Everyone should know how to check the engine oil.
I like the way you explained the risk of repairing the engine over the cost to replace it was fantastic..
Keep up the amazing way you explained it to the customer... God bless you and your family.
I do my own oil changes every 2,500 miles. I buy factory oil filters in bulk and I buy engine oil in bulk so it costs me ~ $30 each oil and filter change. I also do transmission service every 25,000 miles. I've often had people tell me I don't need to change my oil that often - and my response is to tell them that oil changes are easy and cheap compared to replacing an engine or transmission!
Every 2500 is a waste of time. Unless you are using terrible conventional shit oil, there is no reason to not go 4500-5k miles. 2500 is just a waste of materials and your time.
@@huskers1278 I live in rural West Texas in a naturally dusty area with lots of silt and cotton gins - which fairly well spew clouds of dust on their own. This West Texas dust makes it into everywhere - including into engines and any kind of equipment. I might be able to stretch it to 3,000 miles, but after that I've always noticed a real visual difference. So I'm not taking chances. I also use my frequent oil changes to visually inspect the bottom side - I inspect the top side on a weekly basis. I've owned 28 vehicles over the years and I've experimented around with maintenance schedules - for me the shorter schedule works.
Same thing here. Better safer than sorry.
@@Thomas63r2 Full-synthetic every 7,500 miles works fine. 480k miles on my Prius, 240k on my Taurus and my dad has over 700k on his F-150. He does the same schedule. Talking about oil changes being cheaper while throwing away money doing unnecessary ones is a bit ironic.
factory filters are terrible at filtering
Our son gave us his 2004 Kia Rio 1.6 manual with 295k on it. Bit rough and the idle was rough as well. Changed the timing belt and serpentines and removed the rocker cover to inspect the internals. It was surprisingly clean as were the bored and pistons. Changed all the fluids and flushed. It runs so well our son was shocked.
It's like Dr. Ray today! 😁✌
Great bedside manner, not like House.
@Jay.Kellett agree! LOL
Honestly and integrity. two critical components to great customer service. You nail both of them Ray💯 The rest of the video is testimony to researching perspective vehicles to by and how important routine oil changes are.
I like that you, the guy doing the work, is the one talking to the customer. Most shops have a service writer or front desk person who may or may not have a clue.
That's why I love using indy shops; you can actually have an in-depth conversation with the guys (and gals) who did the actual work.
Ray I really enjoyed this video cause you aloud us to see you and hear the customers comment on the issue at hand and I like the way you explained it to them cause now they have a better understanding of what they are up against
That’s what that noise was. I heard that timing chain a rattlin all the way over at my shop in Orlando lol.
Thanks for the candid conversation with the family. I never take my cars to the dealer since they charged me 1200 bucks for a service on the transmission and oil change. I have a very trusted local shop that I buy tires, oil changes and repairs at. He’s reasonable and reliable and always gives me options. You are a good man with integrity and honesty. Thank you for your honesty and also your videos.keep up the great work.
Gone are the days of the Chevy six cylinders of the sixties that you could run out of oil and still get another 50,000 miles out of them. People who ignore their vehicle maintenance will surely pay the price. "Pay me now or pay me later."
Slant 6 laughs and hands you the drain plug
I liked That interaction with the customer, you are very fair .
Should charge what it takes you to do something, not what an online quote document says. Those hours to do figures are over inflated, hence why dealerships charge way too much in labor costs. They charge someone 10 hours in labor when it takes them 2... imo
Regardless of my opinion on that, like your channel👍
Like twice!
agreed ! most mechanics will hate you saying this
The way you interact with your customers is a rare sight in the industry. You made sure they were informed, not pressured, and made a decision that they were comfortable with. Plus you were able to explain the mistakes the customer made without shaming them. You are not just a mechanic but a great consultant.
Maybe rather a case of sub par quality oil that was used in the past, that caused lack of lubrication which caused sludge and follow up damage related to the timing.
Proper oil shouldn't degrade that bad in 18k.
European models here(South Africa) run 10k - 18k between oil changes. Oem stated intervals, mind you.
14,000 miles is about 22,500 K
18,000 miles is about 29,000 K
Both are way too long for a 100,000 miles engine that's probably had cheap oil it's whole life.
@@TheWabbitI'm glad you made that statement because I think people get confused on TH-cam about is somebody inferring that this is miles or is this kilometers
They most be sending you guys all the good stuff. I can't think of a oil and filter brand I would trust to go that long without a change
I admire your honesty in dealing with these customers. Good job!
Holy crap..lol.. never miss an oil change on a Kia. We religiously changed ours at 3500 mile intervals and at about 70,000 miles we started using oil like mad (3 to 4 quarts between oil changes).. I actually made a video about it. Stay away from Kia....
We have a 2020 Kia Sorento V6 with 72k miles. Changed oil every 5k miles with Mobil 1 and use only Tier 1 gasoline. Zero issues so far. I just switched to the new Valvoline restore and protect even though it looks clean inside.
@owenhill-vf7ko
I found that the oil usage issue, that some are having with Kia DEI fuel systems, are from the oil rings clogging up. When ours started using massive oil, we decided to start changing the oil and filter as soon as a quart was used (@ 1,200 to 1,500 miles). After about 7 oil changes, changing it after 1 quart of loss/use was detected, we noticed it was going farther and farther with each change before it used any oil. We are back to the way it was as purchased (going 3,500 miles between oil changes with little to no oil used). But, I'm not expecting it to last and will probably have to go through that again. Bottom line is we will be getting rid of our Kia Soul as soon as we can.
@@owenhill-vf7ko did the oil get dirty faster with Restore and Protect? That was my first experience on a Telluride with 60k and 5000 mile dealer oil changes. I will change it myself from now on with top quality oil.
This is an awesome video, and I love the owner chat and the explanation.
I have learnt so much from you, ❤
I just hope that they didn't trade it in for another KIA.
This is an excellent mechanic. Explained everything clearly and gave the customer several options.
I am glad you and the customer went with no repairing this, they aren't worth much, and $5,000 to $6,000 for an engine job on a 10 year old Kia isn't really worth it.
It’s not just 5k you got labour to so it be more then that.
@@ryans413 I thought that included labor. Wow!
Absolutely love this point of view, we need more
I wonder how much the dealer will give them in trade. Sad you didn't get your hands on the engine for an I Do Cars style teardown.
Out of curiosity, how many hours does the book quote for the engine swap?
prolly 600 to 800 at a dealer. dealer might move the numbers around on it to facilitate a new deal.
You sir have impeccable service advisor skills
i agree with you 99% of the time.
this is the 1% I don't. going 1 oil change too long (yes 18k is only 1 change missed), wont cause sludge and problems as long as the oil is kept full. This is LACK OF OIL, not becasue of 1 missed oil change.
These are all over here where I am in Europe, and they last a good amount of time. Oil is changed mainly every once a year or more. some people go 2 years every change. They have well into the 200-300k on the clocks.
Hmmm 1 oil change missed on my Navara well and truly helped place some nails in its coffin on the way to an engine meltdown
Not really. Oil does wear, if it didn't we wouldnt have a need to replace it. It gets more and more contaminated with unburnt fuel, soot, gasses from burning and all, it gets dirty and loses it's specification. If you do top it off once in a while due to it burning oil you could get it just a bit longer since there's more fresh oil in it, but you can't just rely on it to keep the engine working.
There's also an oil filter to consider, it holds only so much dirt and soot until it clogs up and starts releasing oil with the overflow valve and thus releasing unfiltered oil into your components.
Older cars yes but these newer cars just aren't built tough, so many newer cars with timing problems, my dads old E28 went well over the 350k mileage without a single issue and it got a yearly maybe every 2 years service but the newer bemmers like the E90's ect reach around 60k mileage and if it hasn't had 15k oil interval changes the timing chain basically fails... just not built like they used to be back in the day.
Ray you’re the man I really like your honesty with actual customer service. You are a rare breed.
I really think that before you’re allowed to get a drivers license, you need to go thru a class to show you how to check fluids, and basic engine knowledge….
Or they just need to read the label and change oil regularly
Checking fluids are becoming a thing of the past. Won't be long before only the dealer will be able to pop the hood.
Really good conversation with the customer. Concise and thoughtful. Also an interesting dissertation on Kia and Hyundai.
If it leaks enough you dont need to change oil.
First of all that was great how you explained all options and possible outcomes and approximate costs of each option in English so the customer can make an informed decision on weather to move forward or cut their losses.
Second of all I wish your shop was about 3000 miles closer to me because I would definitely be one of your customers!!
Is USA oil inferior to European oil? I ask because oil change internals in Europe are routinely about the miles this Kia did without a multitude of failed engines. Could it be Florida oil gets a harder time due to the higher ambient heat + constant aircon usage?
(I change my oil @10k miles or yearly intervals with F/S oil).
US engines are typically much higher power output, so the oil is run harder. Note this is a 3.3 l engine, when the corresponding model in the EU area would be a 2.0l engine, in the same block. so the US engine has higher power output compared to the EU block ,and also has much more severe operating conditions, because of long distances traveled every day, and because of this and lots of short drives, because in the USA you drive to the local stores, while the rest of the world you either walk 3 minutes, or have a once a week shop habit. Remember in the USA you often have people commuting 4 hours a day, often in stop start traffic, as there is little to no public transit, and thus a vehicle has a cold start, then run foot flat for 2 hours, then from that to off and cool, down, and repeat. Much more aggressive drive style as well, almost binary in pedal position, either foot flat, or hard on the brake, because there is no defensive driving taught, or any sort of care for fuel economy, because USA fuel is cheap. Leads to fuel dilution, high engine loads, and also because of higher internal stress early failures
By me that same Sedona comes with a 2.0l 4 cylinder engine, as there are not many V6 and V8 engines, and also most vehicles have lower power ratings compared to the US model. Yes much lower power, but they then again also last a lot longer as well.
People in the US drive far more than Europeans. 12-15k is considered average mileage, i know several people who drive 20-30k miles a year!