Hey there, Sir. Honestly, although I've never worked as a call center agent in my entire life, I really look up to them, since they have to deal with rather stressful situations requiring a great deal of tact and emotional resilience. Unfortunately, they're not always valued in their profession, and in my humble opinion, they should respected and recognized (both for public in general and for their superiors/companies). Thanks for the great insight into the topic, yes, I agree they must must be multitasking and empathetic and have the ability to think on their feet.
Hello Mrs Steve! I love your videos! I work at call center in Brazil and sometimes I need to talk in English with Tham. I always watch your video and it help me a lot! Thank you
One common situation is when customers provide complex addresses with unfamiliar landmarks or references, which makes it challenging for me to accurately book their taxis. I also frequently encounter upset customers who require effective de-escalation techniques and satisfactory resolutions. Additionally, being a non-native English speaker, I often face language barriers while communicating with customers. I would greatly appreciate it if you could provide some tips and strategies for handling these scenarios.
@Sayani Thank your great question. In this case, it is more natural to say...as yours. I have the same dress as yours. Or... I have the exact same dress.
@@SingleStepEnglish Can I say ? Situation It's mandatory. I wanted to inform the manger about that.. so I'm saying... Can I say in this way how does native speakers speak ? 1)The app told me to apply for an unemployment insurance last week.
Hello sir! your call center English videos have been incredibly helpful! I'm an agent in a taxi company's call center, My work is to receive calls and make bookings. I face challenges with language barriers and different customer scenarios. English is not my first language, as I am from Pakistan, and I often struggle with understanding accents, expressing myself clearly, and effectively communicating with customers. Could you create a video addressing these language-related challenges and provide tips specifically for non-native English speakers like myself? Your insights would be greatly appreciated. Thank you for your valuable content!"
Thank you for this as well. As a non-native speaker, you write very well, so I am sure your language level is quite high. I will try to address your concerns in future videos. Please let me know if there are any other content areas you require to perform your job better.
Thank you for your kind words! I'm glad you found my comment helpful. I appreciate your willingness to address the concerns I mentioned in your future videos. The scenarios I mentioned in my previous comment are common issues we face as call center agents in the taxi industry. Once again, thank you for considering my request and for your kind words. I look forward to watching your future videos.
These are just a few examples of the type of calls I receive on a regular basis. 1. Booking inquiries and reservations 2. Taxi availability and wait times 3. Address clarifications and route suggestions 4. Dispatching taxis and coordinating pick-up times 5. Requests to cancel or modify existing bookings 6. Flight delays and Airport or train station pickups and drop-offs. 7. Lost or forgotten items in taxis 8. Handling payment disputes and refunds 9. Multiple pick-ups and drop-offs 10. Assisting with reoccurring school bookings 11. Customer complaints and issue resolution 12. Coordinating multiple taxi requests for large groups 13. Special requests like wheelchair-accessible vehicles 14. Assisting elderly or disabled passengers 15. Pickup from unfamiliar Pubs or restaurants or any other locations 16. Dealing with aggressive or difficult customers 17. General inquiries While I do not encounter difficulties with every single point mentioned above, I believe that your future videos addressing these scenarios would not only assist me but also benefit many other non-native speakers agents in similar taxi service call centers. If there are any other content areas you can cover to help us perform our job better, please let me know. Your insights are greatly appreciated!
My sir , Could you please tell me how to say ? If the man wants to get facial for function 1)I want to have facial 2)I want to get facial How native speakers say present and past
I have wondered about that myself. I am afraid it may be less than 20 years. Although I have a feeling that callers will get transferred to an actual human for more difficult problems. At least I hope so!
@@SingleStepEnglish Yes, you are right about less than 20 years for this to happen. A former Google CEO has said the next version of ChatGPT will be the ultimate chat bot/personal assistant. And so the majority of call center agent jobs will be automated I would suspect within five years. And when the holy grail of AI appears, artificial general intelligence, we will supposedly see 80% of all white and blue collar jobs replaced by machines. AGI will supposedly be able to do everything a human brain can do. This could appear within ten to twenty years, or not for another century. But I suspect it is fairly close.
THIS IS SO HELPFUL I CANT THANK YOU ENOUGH
You are most welcome! Please share it with others. 😃
Hey there, Sir.
Honestly, although I've never worked as a call center agent in my entire life, I really look up to them, since they have to deal with rather stressful situations requiring a great deal of tact and emotional resilience. Unfortunately, they're not always valued in their profession, and in my humble opinion, they should respected and recognized (both for public in general and for their superiors/companies). Thanks for the great insight into the topic, yes, I agree they must must be multitasking and empathetic and have the ability to think on their feet.
All of what you wrote is so very true! Very thoughtful of you.
thanks, good video
Glad you liked it!
Hello Mrs Steve!
I love your videos!
I work at call center in Brazil and sometimes I need to talk in English with Tham. I always watch your video and it help me a lot!
Thank you
I am so happy that my videos are able to help you.
Which industry is your call center?
Best regards,
Steve
@@SingleStepEnglish
Ascenty !
Really useful video thanks so much sir😊
Thank you, Monica! I appreciate it. 😃
Master piece
Yes, TH-cam should honor me! Hahaha.
@@SingleStepEnglish ❤️❤️
One common situation is when customers provide complex addresses with unfamiliar landmarks or references, which makes it challenging for me to accurately book their taxis. I also frequently encounter upset customers who require effective de-escalation techniques and satisfactory resolutions. Additionally, being a non-native English speaker, I often face language barriers while communicating with customers. I would greatly appreciate it if you could provide some tips and strategies for handling these scenarios.
Thank you very much for that detailed information. I will try to create some effective role play videos based on this.
Always watching your videos here sir
I really appreciate it! 👏🏻😃
Useful video❤
Thank you so much! Let me know if you have any role play video requests. 😃
Thanks sir
So nice of you! 👍😃
Ty :))
You're very welcome! Thanks for your comment.
Helpful sir
Thank you so much, Sayani!
@@SingleStepEnglish I have the same dress like yours is it ok sir?
@Sayani Thank your great question.
In this case, it is more natural to say...as yours.
I have the same dress as yours.
Or...
I have the exact same dress.
@@SingleStepEnglish thank you sor
100% good vídeo 👍
Thank you so much! 😃
Please check out my latest video!
th-cam.com/video/zMMjWuNX2FU/w-d-xo.html
My sir,
Could you please tell me how to say is it correct sentence ?
1)The app told me to apply for the unemployment insurance last week.
The app told me how to apply for unemployment insurance last week.
Can the app help me get more TH-cam viewers? ;-)
@@SingleStepEnglish
Can I say ?
Situation
It's mandatory. I wanted to inform the manger about that.. so I'm saying...
Can I say in this way how does native speakers speak ?
1)The app told me to apply for an unemployment insurance last week.
...for an unemployment insurance payment.
...for unemployment insurance.
@@SingleStepEnglish
1)The app told me to apply for the unemployment insurance last week.
Is it correct can I say in this way
Hello sir! your call center English videos have been incredibly helpful! I'm an agent in a taxi company's call center, My work is to receive calls and make bookings. I face challenges with language barriers and different customer scenarios. English is not my first language, as I am from Pakistan, and I often struggle with understanding accents, expressing myself clearly, and effectively communicating with customers. Could you create a video addressing these language-related challenges and provide tips specifically for non-native English speakers like myself? Your insights would be greatly appreciated. Thank you for your valuable content!"
Thank you for this as well. As a non-native speaker, you write very well, so I am sure your language level is quite high. I will try to address your concerns in future videos. Please let me know if there are any other content areas you require to perform your job better.
Thank you for your kind words! I'm glad you found my comment helpful. I appreciate your willingness to address the concerns I mentioned in your future videos. The scenarios I mentioned in my previous comment are common issues we face as call center agents in the taxi industry.
Once again, thank you for considering my request and for your kind words. I look forward to watching your future videos.
I have lots of content you can make a playlist of role play videos on taxi service call center😂
These are just a few examples of the type of calls I receive on a regular basis.
1. Booking inquiries and reservations
2. Taxi availability and wait times
3. Address clarifications and route suggestions
4. Dispatching taxis and coordinating pick-up times
5. Requests to cancel or modify existing bookings
6. Flight delays and Airport or train station pickups and drop-offs.
7. Lost or forgotten items in taxis
8. Handling payment disputes and refunds
9. Multiple pick-ups and drop-offs
10. Assisting with reoccurring school bookings
11. Customer complaints and issue resolution
12. Coordinating multiple taxi requests for large groups
13. Special requests like wheelchair-accessible vehicles
14. Assisting elderly or disabled passengers
15. Pickup from unfamiliar Pubs or restaurants or any other locations
16. Dealing with aggressive or difficult customers
17. General inquiries
While I do not encounter difficulties with every single point mentioned above, I believe that your future videos addressing these scenarios would not only assist me but also benefit many other non-native speakers agents in similar taxi service call centers. If there are any other content areas you can cover to help us perform our job better, please let me know. Your insights are greatly appreciated!
Thank you for your input!
My sir ,
Could you please tell me how to say ?
If the man wants to get facial for function
1)I want to have facial
2)I want to get facial
How native speakers say present and past
I want to get a facial.
@@SingleStepEnglish
Have a facial can I say
Yes, you can say that.
I wonder when AI will eventually replace most call center employees... I suspect within 20 years call center agents will be obsolete...
I have wondered about that myself. I am afraid it may be less than 20 years. Although I have a feeling that callers will get transferred to an actual human for more difficult problems. At least I hope so!
@@SingleStepEnglish Yes, you are right about less than 20 years for this to happen. A former Google CEO has said the next version of ChatGPT will be the ultimate chat bot/personal assistant. And so the majority of call center agent jobs will be automated I would suspect within five years.
And when the holy grail of AI appears, artificial general intelligence, we will supposedly see 80% of all white and blue collar jobs replaced by machines. AGI will supposedly be able to do everything a human brain can do. This could appear within ten to twenty years, or not for another century. But I suspect it is fairly close.
Maybe try not to talk like your explaining something to a 2 year old
Many of my viewers are second language learners. But, thanks for your feedback. 👍