Great! Make more role play videos and add software working as well like case escalation and writing notes on portal etc. etc. because i didn't get these type of videos training on youtube
It sounds like you work in a really great place. I agree that building rapport is an important job skill. Do you ever experience problems with customers? I would love to hear about that.
@@SingleStepEnglish thanks for your reply first.. I work in amazon customer support... And we help USA customer.. Some customers are really very good.. Most of them are elderly people who do not know how to operate mobile phones they just know how to order through website... So it takes 40-50 minutes to help them with there ongoing issues and I personally wait on call to make sure they don't have to call us back and issue will be resolved right away.
My sir, Could you please tell meare these sentences grammatically correct? 1)I came in for morning shift 2)I came for morning shift 3)I came on morning shift
1)I came in for morning shift ...for the morning shift. 2)I came for morning shift 3)I came on morning shift I came on the morning shift. or... I worked the morning shift.
@@SingleStepEnglish you are right but here in pakistan, some big call centers BPO ibex and mindbridge have campaigns foodpanda, talabat, uber eats, careem, walmart. so need training roleplay videos because when they have issues they contact by their application/ webiste.
I really enjoy listening to it. 😊
Glad you enjoyed it!
Great! Make more role play videos and add software working as well like case escalation and writing notes on portal etc. etc. because i didn't get these type of videos training on youtube
Those are great ideas! Thank you. I will put those on my video production list. Can you explain a little more about writing notes on a client portal?
Thanks sir could you please do more videos about banking role plays
Sure! Thank you for your suggestion. 😃👏🏻
Great , thanks
You are welcome!😃
Great content
Thank you so much!
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May I ask why you wrote these time stamps?
And in our call centre we are ask to built repo with the customer. And time is not issue there
It sounds like you work in a really great place. I agree that building rapport is an important job skill. Do you ever experience problems with customers? I would love to hear about that.
@@SingleStepEnglish thanks for your reply first.. I work in amazon customer support... And we help USA customer.. Some customers are really very good.. Most of them are elderly people who do not know how to operate mobile phones they just know how to order through website... So it takes 40-50 minutes to help them with there ongoing issues and I personally wait on call to make sure they don't have to call us back and issue will be resolved right away.
@@anshpandey4623you are a good employee, I hope one day I get into a call center like that
My sir,
Could you please tell meare these sentences grammatically correct?
1)I came in for morning shift
2)I came for morning shift
3)I came on morning shift
1)I came in for morning shift
...for the morning shift.
2)I came for morning shift
3)I came on morning shift
I came on the morning shift.
or...
I worked the morning shift.
Thank you so much sir bighelp @SingleStepEnglish
definitily it was a good joke hahahhah
I’m glad you thought so! 👏🏻😃
and like talabat, foodpanda, over campaigns with different country accent like Egypt, Norway, UAE
But, don't people just order online from Talabat and FoodPanda? Are there phone conversations?
@@SingleStepEnglish you are right but here in pakistan, some big call centers BPO ibex and mindbridge have campaigns foodpanda, talabat, uber eats, careem, walmart. so need training roleplay videos because when they have issues they contact by their application/ webiste.
or if possible, show the real working in a call center
Thank you for that.