Thanks, your advice fixed my issue. My machine was brand new, untouched , and the capsule tray wouldn't come off. I switched on the machine waited for it to warm up and then ran hot water through it and then was fine to take out.
This worked. I can't belive they made such a design oversight, if I take the capsule too early I may burn myself with hot water, if I wait too long for it to cool down it will break the machine
Добрый человек, от всего сердца - спасибо! У нас на работе стоит такая машина и кто-то неправильно вставил многоразовую капсулу. Я думаю это и было причиной того, что весь лоток невозможно было вытащить. Но ваш совет помог! Спасибо!
Thanks! Mine was stuck with the lever all the way up, AND it didn't turn on, so I couldn't make a hot water cycle warm it up. Nothing a 2 minute heat appication of my Hairdryer to the capsule lever didn't fix though. Thanks!
Hi Liz hope you resolved it , as I had the same problem it would not start up with capsule stuck inside , So I unplugged it and put it over the sink and poured a tiny bit of hot kettle water onto the capsule holder and it steamed it open
I put a white brand capsule in started the machine... came out a little then nothing ... Wanted to open to change the capsule for another one but it i could not lift the leaver up to open ... Problem is something blocks the exit of the capsule and enormous pressure builds up (enough that you can't open)!!! take a needle or toothpick and stich it into the exit of the capsule to release the pressure then run som hot water after that and it should open ... Dont force the leaver you may break something inside Well it worked for me hope it solves the problem for you aswell 😊
I’ve got the picolo model and it needs the pod to go in to sense before the machine will turn on. I can’t get the hot water to go through it. What do I do?
I have had the same problem. I managed to open it by opening and closing the lid a few times, when the lid was closed I moved the lever to the left and right. When the lid was open I wiggled the tray and eventually the tray came out. I didn't use any excess force at any time just perseverance.
hi, i tried this but i don't think I have a pod inside as the hot water runs normally. i also noticed that the lever lifts up very easily (there is no resistance when pushing it which normally happens) so i think it's a problem with the locking system. do you have any advice?
ahaaaa I got the solution. mine successfully unstuck. just boil water on a kettle, and carefully flush the water between capsule tray and needle. try to pull the tray little by little.
hello, is it possible to change the cold setting to 30 degrees? And the warm setting remains as normal. I would like to use this machine to fill my child's porridge bottle but also make coffee.
Tried all that it's still stuck ..and no light coming on to even warm capsule up..its a reusable pod that I haven't even used yet was seeing if it fit and now can't open it back 😢
So I didn't do that I removed it before turning it on to put a new one ,. When the cycle strated the light flashing red and nothing comes out I took the tool it bring and clean it it passes to the other side so it's not clogged but the water or coffee still doesn't come out I took the defuse plate and put it in viniger and still don't Brew no coffee comes out and light flashing red what can I do now should I buy another and toss it or is it fixable
So I just replaced the difuser with a new one, but sometimes after preparing coffee, the capsule gets stuck and I cannot remove the tray. Why does this happen and how to fix? I never had this issue with the old difuser.
Could be you dont have a genuine diffuser. Try applying a bit of vegetable oil on the diffuser rubber, especially on the edges. The rubber used is a crude one and does...
That worked for me but the annoyance of trying to get it open and it's stuck and not knowing what to do. My suggestion is to remove the used capsule straight away so you don't come across the situation ever again.
Thanks, unfortunately this didn’t work for me as I was (stupidly) using eBay bought re usable capsules, filled with my own coffee. I think the capsule lid has slightly opened maybe, and wedged the capsule inside :(
Hello Adrian, my problem is that I can't press the capsules because it is very hard, and I am scared to press because it feels like the machine is going to break or something, what would you do?
Hi Carla. I think you have a lose spring in the mechanism of the unit's head or some some plastic part got broken and got stuck. You have to open the unit, remove the covers and see what is going on.
C'est la merde ça ne fait que 1 mois que j'ai ma machine a café dolce gusto le boîtier rien a faire ça fait une Demi heure que j'essaie de la débloquer rien a faire
My Dolce Gusto Insimia machine does not drain water and the capsule holder is stuck and there is a capsule inside it and I just put it inside and the machine is new 🥲🥲
Thank you!! I almost returned this piece of garbage coffee machine and thanks to you it'll live another day!
Thank you so much!!! It worked!
The tray was stuck (without a capsule inside) and after 4 cycles of hot water and pulling a bit it was unlocked
Thanks, your advice fixed my issue. My machine was brand new, untouched , and the capsule tray wouldn't come off. I switched on the machine waited for it to warm up and then ran hot water through it and then was fine to take out.
Absolutely brilliant! So glad I thought to look on here, before I broke it with all that tugging. Moved house so was stuck in a box for a while
Thank you!!! I put it under flow of hot water and it worked. Thank you very much!!!
We had the second issue, and running it through a couple cycles (and pulling a bit) worked! Thank you so much Adrian!
Thank you, it worked! The top wouldn’t get lifted until a run a full cycle of hot water
Thanks. Completely stuck when lever was already up, really didn't think warm water would solve that
Thank you! It worked! Took me about 1-2 mugs of water coming through before it budged.
thanks - saved my machine from the scrap heap! You are a gem!
Thank you. first time something on the internet actually works 😂
Many thanks - worked on first hot cycle! Must remember to remove capsule each time.
This worked. I can't belive they made such a design oversight, if I take the capsule too early I may burn myself with hot water, if I wait too long for it to cool down it will break the machine
Many thanks, just one cup of warm water running through the coffee machine was enough to loosen the stuck capsule!
Thank you so much! I tryed to do it 5-7 times, and it helped ❤
So useful video, I solved my problem. Sincerely Thx 😮
Thank you for your help i got a new machine and was wondering why the capsule tray was getting stuck.
J'ai ce genre de soucis rien a faire j'ai fait comme c'est indiqué sur la vidéo elle ne s'ouvre toujours PAS
Thank you so much it worked straight away ❤
Thank you for saving my Dolce Gusto. Now I can drink a cup of coffee.
Thank you for the information. Really helpful answer solved the problem.☺️
Добрый человек, от всего сердца - спасибо!
У нас на работе стоит такая машина и кто-то неправильно вставил многоразовую капсулу. Я думаю это и было причиной того, что весь лоток невозможно было вытащить. Но ваш совет помог! Спасибо!
Your advice worked a treat. Thanking you
Thanks! Mine was stuck with the lever all the way up, AND it didn't turn on, so I couldn't make a hot water cycle warm it up. Nothing a 2 minute heat appication of my Hairdryer to the capsule lever didn't fix though. Thanks!
Your advice is not working as the machine will not turn on with a stuck capsule inside .....?
Hi Liz hope you resolved it , as I had the same problem it would not start up with capsule stuck inside ,
So I unplugged it and put it over the sink and poured a tiny bit of hot kettle water onto the capsule holder and it steamed it open
@@lorrainesutton268 That worked for me too; thank you Lorraine.
@lorrainesutton268 Thank you so much!!! It worked!!!
This helped more than the video thanks
@@lorrainesutton268 that hasn't worked for me
Yes!!! it took a few goes, but I now have coffee!!! Thanks.
Thankyou! I was a couple minutes away from destroying our machine
Hi Adrian still I did not solve my problem, I cannot do the way as you said to put on hot water cause the green light didnt went on in fact no light
Thank you, it worked!! 🎉
Thanks a lot It worked for me!!
Thank you. I think our problem is the top part sometimes only openong half way. Good advice about not leaving capsules in.
Thank you for your advice it helped me a lot. 😊❤
Thank you so much!!! Got worried I broke it, hahs
Thanks , worked 1st time
Worked a treat! Thank you.
Thanks for your video. It's working👍🏻
Thanks, it helped!👍
Thank you, it worked! :)
It worked for me! Thank you
I put a white brand capsule in started the machine... came out a little then nothing ... Wanted to open to change the capsule for another one but it i could not lift the leaver up to open ... Problem is something blocks the exit of the capsule and enormous pressure builds up (enough that you can't open)!!! take a needle or toothpick and stich it into the exit of the capsule to release the pressure then run som hot water after that and it should open ... Dont force the leaver you may break something inside
Well it worked for me hope it solves the problem for you aswell 😊
It worked this way! Thank you so much!
Yes it worked a treat thank u
Thank you , it helped a lot
Thanks. It worked for me as well :)
I’ve got the picolo model and it needs the pod to go in to sense before the machine will turn on. I can’t get the hot water to go through it. What do I do?
I have had the same problem. I managed to open it by opening and closing the lid a few times, when the lid was closed I moved the lever to the left and right. When the lid was open I wiggled the tray and eventually the tray came out. I didn't use any excess force at any time just perseverance.
Worked instantly thanks ❤
it's work for me, thank you sir.
Thanks, switch on hot water works fine
It worked!!!! Thanks!!!! 🎉
Hy, Amy idea why mini me after i opened it gor cleaning wont work autimatic dosage? I have to do it manualy
❤thanks ❤I thought I would buy a new one
Omg! This really works!
Yeah thats help for mine! Thank you so much!!!
hi, i tried this but i don't think I have a pod inside as the hot water runs normally. i also noticed that the lever lifts up very easily (there is no resistance when pushing it which normally happens) so i think it's a problem with the locking system. do you have any advice?
i got same problem. how did you resolve yours? TIA
same with me... is there any solution?
Please let me know any solution
ahaaaa I got the solution. mine successfully unstuck.
just boil water on a kettle, and carefully flush the water between capsule tray and needle. try to pull the tray little by little.
@@esarijal I didn't understand the position exactly. Where do i need to pour water exactly and in which orientation should I keep machine? TIA
Yes thank 😊 you helped me today
Thank you so much. What you advised worked.
Exactly, you need to pull the pod drawer open for machine to start??
thank you so much. ut worked!
Gracias tenia este problema y lo resolví gracias gracias
Fantastic! Thank you.
Hi I bought a dolce gusto coffee machine I bought some refillable capsules it is stick can't open it and no light showing as well
hello, is it possible to change the cold setting to 30 degrees? And the warm setting remains as normal. I would like to use this machine to fill my child's porridge bottle but also make coffee.
Tried all that it's still stuck ..and no light coming on to even warm capsule up..its a reusable pod that I haven't even used yet was seeing if it fit and now can't open it back 😢
YOU SAVED ME!!!
Any tips if the lever is stuck? The capsule is still inside but the lever is stuck.
So I didn't do that I removed it before turning it on to put a new one ,. When the cycle strated the light flashing red and nothing comes out I took the tool it bring and clean it it passes to the other side so it's not clogged but the water or coffee still doesn't come out I took the defuse plate and put it in viniger and still don't Brew no coffee comes out and light flashing red what can I do now should I buy another and toss it or is it fixable
Thank you for your video
So I just replaced the difuser with a new one, but sometimes after preparing coffee, the capsule gets stuck and I cannot remove the tray. Why does this happen and how to fix? I never had this issue with the old difuser.
Could be you dont have a genuine diffuser. Try applying a bit of vegetable oil on the diffuser rubber, especially on the edges. The rubber used is a crude one and does...
@@benassy69 I got the diffuser changed at the official service.
Hi I am facing a problem that the capsule is inside and I cannot remove and the level cannot pull up
That worked for me but the annoyance of trying to get it open and it's stuck and not knowing what to do. My suggestion is to remove the used capsule straight away so you don't come across the situation ever again.
my lever wont go up its slightly up tho its stuck like that help pls 😢
Thank you so much !
my capsule tray is stuck but it's brand new - never had a capsule in it!!
Same procedure!
Worked! :)
I can’t lift the top thingy up and I can’t turn it on because the capsule is inside 😢
Thanks, unfortunately this didn’t work for me as I was (stupidly) using eBay bought re usable capsules, filled with my own coffee. I think the capsule lid has slightly opened maybe, and wedged the capsule inside :(
Fixed it! (Unplugged obviously, I ended up sliding a knife in the top of the tray, and after a bit of aggression, it came free!)
Merci merci j'ai pu débloquer le tiroir de ma golce gusto en repassant de l'eau chaude.
Hello Adrian, my problem is that I can't press the capsules because it is very hard, and I am scared to press because it feels like the machine is going to break or something, what would you do?
Hi Carla. I think you have a lose spring in the mechanism of the unit's head or some some plastic part got broken and got stuck. You have to open the unit, remove the covers and see what is going on.
Mine I have to force it open and then the diffuser plate falls out but there’s no capsule inside
morning saved! thank you! 🫡
Cheers, worked
but what if the lever is up?
Thank you so much
Can’t turn machine on when the capsual is stuck so can’t run water thro
Try injecting hot water with a syringe between the capsule try
Mine doesn’t blink and holder is stuck really I tried to force it still nothing happened
Do you have agree light?
This is the situation with mine
@@benassy69 no agree light
I wanted to write green light. If the machine works.
@@benassy69 yes I realised
Faleminers Adrian thank you
You're welcome!
It's doesn't work for me 😢
Thank you!
Mine ligth isn't coming on at all .
Blown fuse
Thanks a lot
Thank you buddy
Mine stuck,Throw this shit away... buy another one but not dolce gusto...
😂
Thank you
drawer won't open, lift up lever won't move, no water, no coffee
This did not work. I tried 4 hot water cycles.
Thank you ++++
Just run hotel water through it.
C'est la merde ça ne fait que 1 mois que j'ai ma machine a café dolce gusto le boîtier rien a faire ça fait une Demi heure que j'essaie de la débloquer rien a faire
I don’t recommend these machines. This advice works until eventually it doesn’t.
This video no help at all and too long wasting time
My Dolce Gusto Insimia machine does not drain water and the capsule holder is stuck and there is a capsule inside it and I just put it inside and the machine is new 🥲🥲
WELCOME. I LOCKED A REUSABLE CAPSULE IN DOLCE GUSTO. HOW DO I REMOVE IT? THANK YOU!