I think that it is unacceptable that ASUS continue to sell a product that has a potentially fatal flaw. If ASUS valued their customers they would not continue to sell a ticking time bomb.
They weigh the potential cost benefit of either continuing to sell or issuing a recall-either way they have a PR headache, and if they recall they're effectively announcing to the public that they screwed up, which tends to have a lasting impact on company image. You'd hope that they'd take that PR hit in return for presenting a consumer-friendly image, but sadly, investor-driven corporations very rarely lean that way.
@@auturgicflosculator2183 recalls hurt less than doing nothing at all. I'll tell you right now, this makes me want to avoid anything they make. I've felt the same way about MSI and XFX for years, they put out shit products and didn't stand behind them. I never bought from either ever again.
Yeah, thats really pathetic from Asus, the fucking hetsink was loose on the strix (mounting pressure my ass) and the TUF is a joke. XFX gets much respect from me, also MSI did good job. From Nvidia side, EVGA gives great customer service.
No, it's not okay to continuously sell a defective product under any circumstance. For MSI and XFX, it's more or less okay because they're not defective, they were somewhat poorly designed. A discount there is fine as long as you're taking steps to also fix the core issue. For Asus though, one of the biggest players in the tech industry, to only discount the defective product, offer no fix to affected buyers, then go on to sell their 5600 XT lineup at a $40-50 premium (the Asus tax), is just tone deaf. Asus, and really any manufacturer, needs to remember that you're only as good as the products you sell. As far as I'm concerned when it comes to Radeon GPUs, Asus is the worst brand to consider.
the 5600 XT lineup dosent have those issues,but you are right about the 40 dolla permium,they lost hella cred from that shit and i aint paying no premium on a brand that has failed to prove itself,if anything saphire deservers that premium,altough idk what their 5600 XT card is priced at,cuz they aint in stores.
It's really cool how TH-cam channels are really making a difference in the tech sector. This card would would have just stayed on the market and if you bought one you would have probably just been screwed. Nice work finding these troubled products and making a difference for consumers.
i heard that nothing wrong with selling defective crap, according to some genius on yt well you can always rma it duhhhh, at least that's how it sounded, i'd rather get something that just works instead of staying in rma circlejerk
Just discounting a defective product isn't good enough imo. Asus should have recalled all unsold stock and offered refunds/replacements with something else to those that had already bought one
Isn't there some law that should prevent Asus from continuing to sell this card? It's a broken product. Imagine all the casual/average gamers who have no idea about this issue. They don't follow tech news etc. They simply go to the store, decide they need an upgraded GPU, buy the card and then install it. They play some games. A some point in the near future their system starts crashing. They have no idea if it's the GPU, cpu, memory, software etc. that's causing the issue. Asus is going to cause a lot of headaches for these customers. Shame on Asus, what a terrible company.
Asus is king of selling overpriced crap as "high end" products. Their motherboards have silly puddy "heatsinks" with claim that they are better than Gigabyte boards.
@@auturgicflosculator2183 with recent releases Gigabyte seems to have improved their Bios but still a longway to catch upto Asus. I have burned my hands before with Asus products never again.
their ROG branded hardware is usually considered to be top notch even by many TH-camrs using those boards they should bring down the parts and quality to lower end products
I think all of the brands have made mistakes in the past, it's how they go about righting their errors. I have a Strix GTX1070 as I got a good deal on it and have had 0 issues with it. Asus is back on form with a lot of their X570 boards, but I know some people were having issues with their B350, B450 and X470 boards. MSI, Asrock and Gigabyte have all had their fair share of crap products.
@@games4850 Yup, pretty much all the major brands have put out bad products or made products with flaws. And i agree, it's not so much the fact that they made a bad product or made a screw up, it's how they handle the aftermath of it. If they deny fault, try to pass the blame or just seem unbothered by the fact that they screwed up, that says a lot about a company. I always gain a bit of respect for a company if they take the constructive criticism, try to fix their mistakes and admits to dropping the ball.
Damn you guys are good and not only technically but also goodwill/good nature as well, helping people out and everything. I rarely say this about youtubers I watch. And Also thanks to your financial supporters as well.
My analysis is that it would be more or less impossible to catch something like this and spread the information fast enough if it wasn't for channels like you guys have. Very much appreciated to get this info from you. I can quickly warn anyone that asks me for Pc part tips and dampen the annoying process of forcing shops to give the money back for something that might otherwise not be approved or even admitted to be a faulty design. Great work guys. Great work.
In the case of delivering a brand new car that does run and can get you from A to B, but the coolant spills over and could cause irreparable damage if you drive for to long, would be cause for a recall. in the case of delivering a brand new gpu that does run and can play games but the video memory overheats and could cause irreparable damage if you play for too long would cause for a discount? "it has a problem that would have stopped someone from buying it if they’d known about it" I still don't even see public disclaimers on the products available for sale, you can still sell something defective, as long as its disclosed. ASUS sound like their trying to do the bare minimum, a company that gets that large would feel this is but a forgivable mistake. XFX see this as brand tarnishing and would go above and beyond to win back the trust of their customer.
It's honestly pretty surprising to me that we haven't heard anything about a potential lawsuit about this yet. The defective nature of this product is certainly more damaging to consumers than the GTX 970's deceptive marketing, although I suppose the class in this case would be much smaller given that it's just this one model of graphics card from a single board partner, as opposed to the GTX 970 which was a popular GPU used in many different models of graphics card across several manufacturers. That would mean the law firm taking the case on would be getting a slice of a much smaller pie, so there's less incentive to take it on.
I purchased a rog strix 5700 xt in April this year, after seeing your other videos I checked my serial number and mine was eligible for the new screw kit. Have to take my hat off to asus, they made sure I was in contact with the same person at the service centre, organised pick up and had the card back to me in the same week. I can definitely see a difference in the pressure on the cooler and have also noticed a slight drop in operating temps. I don't think mine was as badly effected as your test model was and my lian li 011 Dynamic XL case came with a handy gpu support that keeps the heavy rear end supported. Thanks for the great content you guys put out and for not being afraid to step on the toes of the big companies when they need it!
Steve, thanks for exposing this issue and getting that message spread all over the world, so that these companies do listen and improve their products!
I saw the reviews for this card and bought it for 200€, which in my opinion is a good price. After that I fixed it with an M.2 heatsink. It sort of works and is definitely better than stock. That fix costs about 10€
I guess at an even lower price, the TUF could be perfect for enthusiasts who like to and have experience tinkering with coolers. Couple your solution with a slight underclock and undervolt tweak and it should be a cool and quiet card worth a little less than the rest of the 5700 XT lineup, but at a lower price. That is, of course, if the price comes down further as it really ought to for what is otherwise a defective product. It should be sold at a discount reflecting that. EDIT: The remaining TUF stock should either be tweaked by ASUS before being sold or be clearly labelled at retailers as partly defective parts. A simple discount is not acceptable imo. As for the 5700 XT saga, is this the end then? No more? That's a pity. I'd just started missing them.
We had to recall all of our TUF 5700 graphics cards we had sold and applied this thermal pad fix. We used Arctic 1.5 mil thermal pads stacked. Keep in mind that thermal pads can be stacked with no negative results
@@LU9ESD i tried 1.5mm and 2mm. Spent lots of money on 5700xt finally i sold it out. And bought an 6900xt. Happy for now. Not amazing. But ok . Using it with 5950x cpu.
At the store I work at someone bought one of these before any reviews were out, including a review by the store's owner. When reviews came, he started messaging us blaming us for selling a bad product. We did warn him beforehand that it might be better to wait for reviews but he really wanted the card when we had them in stock. He did his own fix to improve the cooling iirc.
I picked up one of these for $400 AUD (this is very cheap over here) having completely forgot this was an issue, watched your vid for some ideas and actually did quite similar stacking pads to touch the heat spreader, but also using much larger heat sinks and managing to get my max memory temp down to 88c 🙂
Just did major modding to my pc and modified the heat spreader too. currently have been running folding@home for half and hour, GPU core:2032mhz core: 69C-71C Memory: 100C VRM core 72C VRM Mem 1&2: 55C GPU hot spot: 95C Automatic undervolt from Radeon Adrenalin applied at 1149mv target. I thermal glued a lot of tiny pure copper heatsinks on the spreader where-ever they fit. At least me temps arent over 108 anymore. Peak has been 102. Not as drastic as yours, but mine is a heavy compute load too, not gaming or "real world." However, mobo and gpu both needed bios updates for not crashing. And to mount it up in a way it actually worked, the gpu heatsink really needs spacers under the spring loaded screws.
The world would love it you guys made a thorough video on how to fix the strixx 5700xt. I did the washers thing and made it worst! I don’t want to send it in because while it’s still cool it boost to 2150 so I know I got the silicon lottery on this.
I have an EVGA GTX 1070 FTW - Yes the one they forgot to put the thermal pad's on - They handled it fantastic and sent me out a thermal pad kit with full fitting instructions & even covered me with a brand new replacement in case I fudged it up (That was option 1) I could have sent the card back to them to do the mod free of charge (That was option 2 for people who don't dismantle things), I wasn't having any issues with mine but decided to do the mod anyway - I'm still using it today & it is just an excellent card - ASUS should offer the same service EVGA did when they messed up ! Having experienced this type of thing before & the company (EVGA) having dealt with it so well - I will definitely be going with their graphic's Card's in the future.
Why are Asus still selling these cards ? They should pull them off shelves, make a public admission of guilt, apologise. And then offer owners a free upgrade to another model.
Ok. The upgrade to another model would still need an RMA, because those are the ones which have coolers not properly mounted. But hey, at least the design is working. ;-)
You guys are a strong #2 on my list of trusted hardware reviewers (GN is my #1). It is sad to say, but few channels are as thorough and honest as you guys are. I am not saying they are all shills, but most channels fail to identify any issues that you guys are able to. With extensive testing the Hardware Unboxed does, we get real world performance numbers. I really appreciate the hard work you do.
I just applied your upgrades to my 5700xt and well it is working just fine. It was never that silence during AC: Origins and the Temps also seem to be OK. Thank you very much for your solution to the heat problem. It still sucks, that Asus isn't sending Heatsink replacements for the Original 5700xt TUF customers 🙄
I have an AMD 3900X With an asus TUF motherboard. I was going to get the Asus TUF 5700xt the DAY AFTER I saw Hardware Unboxed video on the card. Saved me a possible $400+ problem. Thanks HU.
I really DO appreciate all the rx5700 reviews no matter how tedious they may have seemed to some. Helped me settle on a great card I have have no issues with - the rx5700xt Gigabyte Gaming OC. When it became available for $400 US I grabbed one and have had zero regrets! (Paired it with a x570 Aorus Elite MB, a R7 3700X, Fuma 2 tower cooler, 32GB Vengeance RAM in a Corsair 750d with 3 140mm fans. Runs near silent; and I now have a build I have dreamed of for years!).
Sometimes I think about making youtube reviews, then I see your videos and decide "NAHH". Good work man, the quality of the content and filming are excellent.
@9:50 - connecting the fans to a separate power source just to get that shot of the the card with the fans spinning... now THAT's dedication. I appreciate that. Good job, guys!
It's 2020...VRAM chips and VRMs need contact with main heatsink or, at the very least, some kind of secondary, smaller heatsink. NO CONSUMER should have to worry about whether or not their components are being cooled properly out of the box!
I have the 5700xt duel fan power color red dragon and after tuning it a little I managed to get the temperature lower bye 13% and run faster by 8% efficiency. Wish there was a tuning guide before I spent a day running benchmarks and making adjustments. ( hint - hint )
Because they can't. They messed up royally because the screws they use for the cooler are simply too small. So switching out the cooler wouldn't do much, if anything at all.
I bought the Asus TUF RX 5700 XT in early December. just finished running 30 min of an aida64 gpu stress test followed by 30 min of heaven benchmark. Recorded With GPU Tweak: Max temps: GPU 75, Junction 94, Memory 86, GPU VRM 71, Mem1 VRM 51 & Mem2 VRM 51 I may see if i can get a hold of F1 2019 and test that as well, i'll add those number if i do
The best thing I do is to see all 5700xt bench mark by steve and i purchased Rx5700 xt from gigabyte oc and from using it for almost 4 months without problems the temps not more than 68c so big thanks to steve and to all the staff in Hardware Unboxed that I will be realy screwd if bought one of this cards (Asus) or other bad card
Keepin ASUS honest. Thank you Steve! It's nice to know someone is looking out for us consumers. You single handedly caused ASUS to fix their mess and take care of their customers.
First off, THANK YOU for doing what you do so that the rest of us know more about what is and what is not the better products for our money! Second, in the jobs I have had during my life one saying stands out: It only takes one 'aw shit' to erase 50 'atta boys'. XFX and Sapphire have treated me very well in the past by standing by their products. As a result they have my loyalty. Conversely, other brands who did not stand by their products have earned my scorn and I not only avoid them when considering what my next purchase will be, I advise against them because of my past experience. I know business is about making money but over my life, in my fifties now, I have seen too many companies opt for the quick buck instead of the long term viability at the expense of their customers. I think that is a sad business model and I remember them for the rest of my life. I also remember who has treated me well. I can only hope that more businesses will see the value of investing in their customers even when the numbers say it costs too much in the short run.
Glad you are able to help out the enthusiast community with warnings and feedback on flawed cards such as this 5700xt card. It is disappointing when a well known and generally high quality brand such as Asus comes out with what appears to be a money grab product such as this card. Keep up the good work Hardware Unboxed.
You hit the nail on the head sir, they shouldve sent consumers a "fix" whatever that entails and any warranty issues, much like EVGA with their 1070/1080 cards Thermal Pads
I recently bought this ASUS 5700XT TUF graphics card and they probably improved the cooling because all the memory chips are cooled, and there is no visible gap between the power section and the heat sink as in the video. Temps are very OK
This is one of those models that you should only buy if you are planning to change the cooler in any case. Something like a water cooling project would be a good fit but with it being a 3rd party design there is a good chance that water blocks designed for reference PCB's could not fit.
Thank you for doing this Steve, I very much appreciate the time you put into this issue. I'm unfortunately stuck with one of these graphics cards. While trying to get Asus to do something to fix these cards, I let them know that MSI and XFX both offered fixes for their faulty graphics cards. I receive the regular "we're sorry you're having trouble nonsense" but no actual help or fix. I'm extremely disappointed in how ASUS has handled this and they've basically turned me off their products for life. Every one of these cards should be recalled and they should stop selling them immediately. I feel sick when I think that I spent $600 (cad) on this card. I remember saying to my girlfriend that I hadn't seen a review on them but how bad could it be, ASUS should know how to make a decent graphics card. Well I guess I've learned a hard and expensive lesson, never buy anything before you see review.
I have 2 HD 7950, one is from Gigabyte the other from Powercolour. The Gigabyte card comes with it's memory attached to the Main cooler, while there is nothing on the Powercolour cards memory. The reference memspeed on 7950's is 1250 MHz. The Gigabyte card get's 1450 Mhz memspeed, while the Powercolour card get's 1600 MHz (or even 1650 with increased voltage).
Bought one of these today, despite the reviews - 30% off was too good to turn down. Planning to downclock and run at max fan.. so glad I came across this video.
Really happy you decided to look into this issue, Steve! Also Arctic confirmed that their Accelero Xtreme III cooler fits the PCB aswell. The kit includes heatsinks for VRAM and memory.
for anyone wondering: you can just remove the backplate and already see improvement in vram temps. My temps are constantly 10°C lower than with backplate while playing Witcher III. Before that, the gpu even shut down at some point due to overheating.
Steve I have idea how to maybe fix 5700 and XT version. Just put heatspreaders on back of the card. GDDR6 is known to have the hot spot much lower into pcb. So having heatspreder on back could actually help.
it's not dangerous, something that reaching a cooking temps in your pc is totally ok again according to the jokers here, i just can imagine what happens to your motherboard that this card attached to, anything higher than 70 in my book is overheating and i won't have that in my pc
@@heisenberg1338 all satire aside, I am aware of it not blowing up. Just hyperbole. But for a compamy like asus to make this big of a fuck up cant be overlooked. I can only imagine what's happening to that poor MB
I once had a prebuilt PC with an out-of-the-box overheating no-name brand GTX 1060. I used that PC for a year, until I realized the GPU wasn't using all of its performance, because it was thermal-throttling to a save 83°C. The VRM didn't have any heatspreader at all. I bought a custom GPU cooler, Arctic Mono Plus, and the temperature was an amazing 50°C under full load, card was no more throttling & performance much improved, and a quieter fan. thought: Why is the thermalpad in the video so thick? Shouldn't those be as thin as possible for maximum heat-transfer to the heatsink? nice video btw :)
I'm always wary of Asus these days, especially the budget end of the range. After having to deal with the lack of VRM cooling on their Prime motherboards in my ITX build causing random restarts I'd be wary of the cooling on anything they produce that isn't their top of the line ROG stuff.
If you have one of the 5700's with no heatsink get some M.2 heatsinks (or other low profile large area heatsinks) and try attaching it with high quality thermal tape, Thats IF you can't get an RMA. Of course do testing and see if the results work for you.
I updated the bios and it is working now. Temps dropped a lot. I haven't have a single crash for over 2 weeks now. I bet this is common knowledge at this point. Thought about adding a comment here since some people might still wander to this topic.
@@Meeliskt77 Sorry, I totally forgot to answer! To me the clocks seem the same, at least I didn't spot any differences. However it seems that 2 days after I update the bios and Asus went to release a new one (just noticed it!). Going to test it later. After the BIOS update no games have crashed/froze/blackscreen, but I have had 3 crashes (similar freezes as before) in Windows when trying to open a game or software. Also after the new Adrenalin update (20.4.2) I noticed temps going up to 100 and 104 celcius. At the same time the fans are around 3k rpm. That is quite a lot imho. Still no crashes in games though. There are 2 different BIOS updates, the normal and the E-mode. I haven't tested the later one. It is for efficiency.
GDDR6 is flipchip, meaning you can cool it just as, if not more effectively, through the rear of the PCB. As in, you can throw heatsinks where the backplate would go on the opposite side of the GDDR6 to get temps down, people have done this mod with watercooled 5700 XTs. I reckon that would be a much quicker(though not as pretty) fix without even having to open the GPU up.
LMAO, this card is ticking bomb incarnate, the question is not even how it's going to die, but WHEN it's going to, absolute marvellous job shipping these to customers Asus, bloody brilliant.
Thanks for bringing this card to consumer's attention, it's very suspicious how basically nobody else wanted to review this card but would complain extensively about the MSI Evoke, XFX THICC II.
@Florian Oprescu The views don't create enough revenue to buy the products, in general. When reviewers say "we used our own money to buy this," they mean it.
Get an aftermarket cooler like Morpheus or something along those lines(got an MK-26 myself) and whenever you run into these issues and are stuck with the card "slam" it on and game happily ever after. It's fixed the issues with the dreadful coolers on an msi r9 290 and the inno3d x2 1080ti i had and tempts were amazing. Now my current Vega 64 Nitro+ doesnt need this so it will remain stock.
They should probably pull the whole line from store shelves. A steep discount *might* make sense. It's a chance at a cheap card for water cooling if nothing else. Just dropping a notch below MSRP though isn't good enough. The price needs to make people wonder what's wrong with the card.
accelero III and VI variants probably suits those high end card better than twin turbo variant. although you'll need to put some thermal pads on the memory chips which will be covered by the mounting plate and paste some 0.5x1cm heatsink on the part of the memory chip that's not under them GPU cooler's mounting plate for optimal cooling. AMD GPU has some memory modules that goes into the GPU cooler mounting area that would screw their cooling performance if you didnt put thermal pad(so it got contact to the GPU cooler mounting plate) AND heatsink on them when you decided to replace the stock GPU cooler with HSF GPU coolers.
asus memory temps are same on rx470 graphics card, 110+ °C, and after few generations ahead same thing :D I do custom cooling with copper plates from ebay, they do the work
SmashStomp Inc . They risk ruining their brand in general too. Regardless of this being an ASUS/AMD card problem, I'd be weary of them doing this with all their other products too.
The most saddening thing was when I went to our local electronics stores in Germany (MediaMarkt & Saturn) and saw in the tiny PC enthusiast corner that the only video cards they were selling were TUF 5700 XTs 😞
I almost bought this discounted card today ... Im so happy I saw your two vids on this problem (and they fortunately showed up almost imidiatly on a google search for this card). Lets just say, I bought something else :-) - I remember when Asus was the company to get hardware from, but recently .... I dunno ... Im always a bit suspicious of them.
they should ship them as CHEF editions, don't have an oven, no problem, here is one with your videocard, free of charge, get a discount while you at it, why the hell not, asus is one generous son'f bitch i tell ya ;)
A copper shim glued to the memory plus thin termal pad wouldn't be better? Which thermal glue did you use, I want to glue some heatsinks to my old "vintage" motherboards and video cards and the only ones I can think of are the artic silver and alumina ones.
5700Xt Unboxed strikes again :D Also I refuse to believe that these problems were not totally detectable after a few hours of testing before the mass production happened.
![“อ.เบียร์ คนตื่นธรรม” มาตามคำเรียกร้อง แหกศาสตร์ฮวงจุ้ย เตือนสติอย่างมงาย | แฉ 7 พ.ย. 67 [1/3]](http://i.ytimg.com/vi/5fc4S3xBNfc/mqdefault.jpg)
I think that it is unacceptable that ASUS continue to sell a product that has a potentially fatal flaw.
If ASUS valued their customers they would not continue to sell a ticking time bomb.
It'll just bite them in the ass, when all those cards come back for warranty replacement
They weigh the potential cost benefit of either continuing to sell or issuing a recall-either way they have a PR headache, and if they recall they're effectively announcing to the public that they screwed up, which tends to have a lasting impact on company image. You'd hope that they'd take that PR hit in return for presenting a consumer-friendly image, but sadly, investor-driven corporations very rarely lean that way.
@@auturgicflosculator2183 recalls hurt less than doing nothing at all. I'll tell you right now, this makes me want to avoid anything they make. I've felt the same way about MSI and XFX for years, they put out shit products and didn't stand behind them. I never bought from either ever again.
My asus strix r9 390 died before even an year of use , never bought an asus again ,been a customer of Sapphire ever since.
@@abdussamadaslam155 Sapphire rarely has the most affordable cards, and they don't always lead the pack in performance... but they're *NEVER* garbage~
Even XFX got their shit together faster than you ASUS, c'mon.
Asus has a market cap 875x BIGGER than XFX, they've lost sight of the consumer and know they can get away with it
Yeah, thats really pathetic from Asus, the fucking hetsink was loose on the strix (mounting pressure my ass) and the TUF is a joke. XFX gets much respect from me, also MSI did good job. From Nvidia side, EVGA gives great customer service.
SpinCycle oh you want a good product? Gotta pay that asus tax boi, REPUBLIX OF GAMERS!!!!
XFX only makes Radeon cards, so yeah they had to fix that. Asus doesn't care since their Nvidia cards sells more than the Radeon ones
Dont compare XFX with this shit aka asus pls
It's not that TUF if it kills itself hey
Hey there Jarrod
@@abhirajbaruah4676 Hey!
it is TUF , if it can sustain above 100C on the memory till the warranty runs out 😁
more like a PUF
TUF = Thermally Unusable Failure?
No, it's not okay to continuously sell a defective product under any circumstance. For MSI and XFX, it's more or less okay because they're not defective, they were somewhat poorly designed. A discount there is fine as long as you're taking steps to also fix the core issue.
For Asus though, one of the biggest players in the tech industry, to only discount the defective product, offer no fix to affected buyers, then go on to sell their 5600 XT lineup at a $40-50 premium (the Asus tax), is just tone deaf.
Asus, and really any manufacturer, needs to remember that you're only as good as the products you sell. As far as I'm concerned when it comes to Radeon GPUs, Asus is the worst brand to consider.
Steering clear of ASUS products for Radeon products has been necessary for awhile now.
Not just radeon GPUs, their nVidia Gpus are also shit when it comes to low-mid tier range
their ASUS Tax or Gamer Tax rather for their ROG lineup has got to be the worst thing I've seen.
the 5600 XT lineup dosent have those issues,but you are right about the 40 dolla permium,they lost hella cred from that shit and i aint paying no premium on a brand that has failed to prove itself,if anything saphire deservers that premium,altough idk what their 5600 XT card is priced at,cuz they aint in stores.
@@LukjoJak they ain't bad at my local Micro Center. I still will champion PowerColor though. Seriously underrated GPUs.
How about spin-off channel "Steve's Shady Shed", where you fix poopy GPU designs 😁
It's really cool how TH-cam channels are really making a difference in the tech sector. This card would would have just stayed on the market and if you bought one you would have probably just been screwed.
Nice work finding these troubled products and making a difference for consumers.
i heard that nothing wrong with selling defective crap, according to some genius on yt
well you can always rma it duhhhh, at least that's how it sounded, i'd rather get something that just works instead of staying in rma circlejerk
Just discounting a defective product isn't good enough imo. Asus should have recalled all unsold stock and offered refunds/replacements with something else to those that had already bought one
nahhh.... that'll do
Asus probably
I asked no go. I asked for refund even suggested something better and I’ll pay the difference that’s a no go.
Isn't there some law that should prevent Asus from continuing to sell this card? It's a broken product. Imagine all the casual/average gamers who have no idea about this issue. They don't follow tech news etc. They simply go to the store, decide they need an upgraded GPU, buy the card and then install it. They play some games. A some point in the near future their system starts crashing. They have no idea if it's the GPU, cpu, memory, software etc. that's causing the issue. Asus is going to cause a lot of headaches for these customers. Shame on Asus, what a terrible company.
Asus is king of selling overpriced crap as "high end" products. Their motherboards have silly puddy "heatsinks" with claim that they are better than Gigabyte boards.
I find ASUS usually has shit hardware and a nice BIOS, whereas Gigabyte has decent hardware and a shit BIOS. :P
@@auturgicflosculator2183 with recent releases Gigabyte seems to have improved their Bios but still a longway to catch upto Asus. I have burned my hands before with Asus products never again.
their ROG branded hardware is usually considered to be top notch even by many TH-camrs using those boards they should bring down the parts and quality to lower end products
I think all of the brands have made mistakes in the past, it's how they go about righting their errors. I have a Strix GTX1070 as I got a good deal on it and have had 0 issues with it. Asus is back on form with a lot of their X570 boards, but I know some people were having issues with their B350, B450 and X470 boards. MSI, Asrock and Gigabyte have all had their fair share of crap products.
@@games4850 Yup, pretty much all the major brands have put out bad products or made products with flaws. And i agree, it's not so much the fact that they made a bad product or made a screw up, it's how they handle the aftermath of it. If they deny fault, try to pass the blame or just seem unbothered by the fact that they screwed up, that says a lot about a company. I always gain a bit of respect for a company if they take the constructive criticism, try to fix their mistakes and admits to dropping the ball.
Damn you guys are good and not only technically but also goodwill/good nature as well, helping people out and everything. I rarely say this about youtubers I watch. And Also thanks to your financial supporters as well.
My analysis is that it would be more or less impossible to catch something like this and spread the information fast enough if it wasn't for channels like you guys have. Very much appreciated to get this info from you. I can quickly warn anyone that asks me for Pc part tips and dampen the annoying process of forcing shops to give the money back for something that might otherwise not be approved or even admitted to be a faulty design. Great work guys. Great work.
104 degrees C.... That's TUF
In the case of delivering a brand new car that does run and can get you from A to B, but the coolant spills over and could cause irreparable damage if you drive for to long, would be cause for a recall.
in the case of delivering a brand new gpu that does run and can play games but the video memory overheats and could cause irreparable damage if you play for too long would cause for a discount?
"it has a problem that would have stopped someone from buying it if they’d known about it"
I still don't even see public disclaimers on the products available for sale, you can still sell something defective, as long as its disclosed.
ASUS sound like their trying to do the bare minimum, a company that gets that large would feel this is but a forgivable mistake.
XFX see this as brand tarnishing and would go above and beyond to win back the trust of their customer.
What a smart man!
It's honestly pretty surprising to me that we haven't heard anything about a potential lawsuit about this yet. The defective nature of this product is certainly more damaging to consumers than the GTX 970's deceptive marketing, although I suppose the class in this case would be much smaller given that it's just this one model of graphics card from a single board partner, as opposed to the GTX 970 which was a popular GPU used in many different models of graphics card across several manufacturers. That would mean the law firm taking the case on would be getting a slice of a much smaller pie, so there's less incentive to take it on.
Great work on the Strix Steve. It's good to see Asus manned up for that issue after seeing your video.
You were right these are selling as hotcakes literally 😂😂😂😂
comes with pre-baking all of your pc components
The 5600X TUF costs 50€ over MSRP. They haven't learned
Asus is finished
I hope no one buys it, but I know many will.
@@BombaJead why would anyone buy 5600xt over 5700 anyway, they cost the same and 5700 is faster
5600xt is a stupid ass card
And never will learn since the world is populated by a bunch of idiots
@@enioapolinario8538 they probably have learned that the world is full of idiots, that's why they did this.
I purchased a rog strix 5700 xt in April this year, after seeing your other videos I checked my serial number and mine was eligible for the new screw kit. Have to take my hat off to asus, they made sure I was in contact with the same person at the service centre, organised pick up and had the card back to me in the same week. I can definitely see a difference in the pressure on the cooler and have also noticed a slight drop in operating temps. I don't think mine was as badly effected as your test model was and my lian li 011 Dynamic XL case came with a handy gpu support that keeps the heavy rear end supported. Thanks for the great content you guys put out and for not being afraid to step on the toes of the big companies when they need it!
I did all that, and I also used pads on the back of the PCB for the backplate, seemed to help a small bit because it’s only plastic.
Steve, thanks for exposing this issue and getting that message spread all over the world, so that these companies do listen and improve their products!
I saw the reviews for this card and bought it for 200€, which in my opinion is a good price. After that I fixed it with an M.2 heatsink. It sort of works and is definitely better than stock. That fix costs about 10€
thanks a lot for the strix update
I guess at an even lower price, the TUF could be perfect for enthusiasts who like to and have experience tinkering with coolers. Couple your solution with a slight underclock and undervolt tweak and it should be a cool and quiet card worth a little less than the rest of the 5700 XT lineup, but at a lower price. That is, of course, if the price comes down further as it really ought to for what is otherwise a defective product. It should be sold at a discount reflecting that.
EDIT: The remaining TUF stock should either be tweaked by ASUS before being sold or be clearly labelled at retailers as partly defective parts. A simple discount is not acceptable imo.
As for the 5700 XT saga, is this the end then? No more? That's a pity. I'd just started missing them.
We had to recall all of our TUF 5700 graphics cards we had sold and applied this thermal pad fix. We used Arctic 1.5 mil thermal pads stacked. Keep in mind that thermal pads can be stacked with no negative results
5700xt is the same? I have a TUF near to blown. How many 1.5mm you stacked?
@@LU9ESD hey did you find which size to use ? 1.5mm for tuf 3 5700xt ?
@@alperb.4225 Not yet. We are in winter here so no problems so far. Have you do that? 1.5?
@@LU9ESD i tried 1.5mm and 2mm. Spent lots of money on 5700xt finally i sold it out. And bought an 6900xt. Happy for now. Not amazing. But ok . Using it with 5950x cpu.
At the store I work at someone bought one of these before any reviews were out, including a review by the store's owner. When reviews came, he started messaging us blaming us for selling a bad product. We did warn him beforehand that it might be better to wait for reviews but he really wanted the card when we had them in stock. He did his own fix to improve the cooling iirc.
I picked up one of these for $400 AUD (this is very cheap over here) having completely forgot this was an issue, watched your vid for some ideas and actually did quite similar stacking pads to touch the heat spreader, but also using much larger heat sinks and managing to get my max memory temp down to 88c 🙂
Just did major modding to my pc and modified the heat spreader too. currently have been running folding@home for half and hour,
GPU core:2032mhz
core: 69C-71C
Memory: 100C
VRM core 72C
VRM Mem 1&2: 55C
GPU hot spot: 95C
Automatic undervolt from Radeon Adrenalin applied at 1149mv target.
I thermal glued a lot of tiny pure copper heatsinks on the spreader where-ever they fit. At least me temps arent over 108 anymore. Peak has been 102.
Not as drastic as yours, but mine is a heavy compute load too, not gaming or "real world."
However, mobo and gpu both needed bios updates for not crashing. And to mount it up in a way it actually worked, the gpu heatsink really needs spacers under the spring loaded screws.
The world would love it you guys made a thorough video on how to fix the strixx 5700xt. I did the washers thing and made it worst! I don’t want to send it in because while it’s still cool it boost to 2150 so I know I got the silicon lottery on this.
I have an EVGA GTX 1070 FTW - Yes the one they forgot to put the thermal pad's on - They handled it fantastic and sent me out a thermal pad kit with full fitting instructions & even covered me with a brand new replacement in case I fudged it up (That was option 1) I could have sent the card back to them to do the mod free of charge (That was option 2 for people who don't dismantle things), I wasn't having any issues with mine but decided to do the mod anyway - I'm still using it today & it is just an excellent card - ASUS should offer the same service EVGA did when they messed up ! Having experienced this type of thing before & the company (EVGA) having dealt with it so well - I will definitely be going with their graphic's Card's in the future.
Why are Asus still selling these cards ?
They should pull them off shelves, make a public admission of guilt, apologise.
And then offer owners a free upgrade to another model.
they are like apple, nothing to see here everything is perfect, here is some discount on us
Heh, upgrade to the model where the heat sink sags so much it uncouples from the hardware it's spose to be cooling? Asus is trash.
Ok. The upgrade to another model would still need an RMA, because those are the ones which have coolers not properly mounted. But hey, at least the design is working. ;-)
Not enough validation? They claim these cards go through 144 hours of validation for the TUF and Dual models
You guys are a strong #2 on my list of trusted hardware reviewers (GN is my #1). It is sad to say, but few channels are as thorough and honest as you guys are. I am not saying they are all shills, but most channels fail to identify any issues that you guys are able to. With extensive testing the Hardware Unboxed does, we get real world performance numbers. I really appreciate the hard work you do.
I just applied your upgrades to my 5700xt and well it is working just fine. It was never that silence during AC: Origins and the Temps also seem to be OK.
Thank you very much for your solution to the heat problem. It still sucks, that Asus isn't sending Heatsink replacements for the Original 5700xt TUF customers 🙄
A year later and it still runs pretty fine.
wow, that transition at 9:08 is flawless.
I have an AMD 3900X With an asus TUF motherboard. I was going to get the Asus TUF 5700xt the DAY AFTER I saw Hardware Unboxed video on the card. Saved me a possible $400+ problem. Thanks HU.
Great job there Steve. Changing the industry for the better 👍👍
I really DO appreciate all the rx5700 reviews no matter how tedious they may have seemed to some. Helped me settle on a great card I have have no issues with - the rx5700xt Gigabyte Gaming OC. When it became available for $400 US I grabbed one and have had zero regrets! (Paired it with a x570 Aorus Elite MB, a R7 3700X, Fuma 2 tower cooler, 32GB Vengeance RAM in a Corsair 750d with 3 140mm fans. Runs near silent; and I now have a build I have dreamed of for years!).
Sometimes I think about making youtube reviews, then I see your videos and decide "NAHH". Good work man, the quality of the content and filming are excellent.
@9:50 - connecting the fans to a separate power source just to get that shot of the the card with the fans spinning... now THAT's dedication. I appreciate that. Good job, guys!
I'm surprised people don't see the secret message behind ASUS TUF cards...
The
Ultimate
Failure
It's 2020...VRAM chips and VRMs need contact with main heatsink or, at the very least, some kind of secondary, smaller heatsink. NO CONSUMER should have to worry about whether or not their components are being cooled properly out of the box!
I did the same and I reached 86°C max, thank you!
can i contact you and ask you for details? i might do this mod but dont want to mess up
Good work, thanks for the update, looking forward to see how they fix this
Did the same, but added more small heatsinks (9x9x5 mm) wherever i could :).Mostly under the pipes at the center. ~80 degrees under full load.
I have the 5700xt duel fan power color red dragon and after tuning it a little I managed to get the temperature lower bye 13% and run faster by 8% efficiency. Wish there was a tuning guide before I spent a day running benchmarks and making adjustments. ( hint - hint )
They didn't even offer to replace the cooler?
Because they can't. They messed up royally because the screws they use for the cooler are simply too small. So switching out the cooler wouldn't do much, if anything at all.
I bought the Asus TUF RX 5700 XT in early December. just finished running 30 min of an aida64 gpu stress test followed by 30 min of heaven benchmark.
Recorded With GPU Tweak:
Max temps: GPU 75, Junction 94, Memory 86, GPU VRM 71, Mem1 VRM 51 & Mem2 VRM 51
I may see if i can get a hold of F1 2019 and test that as well, i'll add those number if i do
The best thing I do is to see all 5700xt bench mark by steve and i purchased Rx5700 xt from gigabyte oc and from using it for almost 4 months without problems the temps not more than 68c
so big thanks to steve and to all the staff in Hardware Unboxed that I will be realy screwd if bought one of this cards (Asus) or other bad card
Asus is a large company and should replace the video adapters that have the heat issues you brought to light. Keep up the good work!
Keepin ASUS honest. Thank you Steve! It's nice to know someone is looking out for us consumers. You single handedly caused ASUS to fix their mess and take care of their customers.
but they didn't, unless you mean the discount lol
asus didn't fix shit, they keep selling them as is
Awesome work bro 👍
This sound like something I do on my bike when I try to get the gears to work in the middle of winter. Way to go Asus, keep it up.
First off, THANK YOU for doing what you do so that the rest of us know more about what is and what is not the better products for our money!
Second, in the jobs I have had during my life one saying stands out: It only takes one 'aw shit' to erase 50 'atta boys'. XFX and Sapphire have treated me very well in the past by standing by their products. As a result they have my loyalty. Conversely, other brands who did not stand by their products have earned my scorn and I not only avoid them when considering what my next purchase will be, I advise against them because of my past experience.
I know business is about making money but over my life, in my fifties now, I have seen too many companies opt for the quick buck instead of the long term viability at the expense of their customers. I think that is a sad business model and I remember them for the rest of my life. I also remember who has treated me well. I can only hope that more businesses will see the value of investing in their customers even when the numbers say it costs too much in the short run.
Glad you are able to help out the enthusiast community with warnings and feedback on flawed cards such as this 5700xt card. It is disappointing when a well known and generally high quality brand such as Asus comes out with what appears to be a money grab product such as this card. Keep up the good work Hardware Unboxed.
Mad respect to xfx for replacing the first Gen cards. I'm buying a 5600xt thicc ii pro as part of my build, in part due to that move!
You hit the nail on the head sir, they shouldve sent consumers a "fix" whatever that entails and any warranty issues, much like EVGA with their 1070/1080 cards Thermal Pads
I recently bought this ASUS 5700XT TUF graphics card and they probably improved the cooling because all the memory chips are cooled, and there is no visible gap between the power section and the heat sink as in the video. Temps are very OK
How high are the memory temps exactly? I bought yesterday the card at a discount for 330€ (367$) and I dont know if i should give it back
@@maru2334 try new bios for this card, E mode bios on asus webpage. Temps are around 70C but this card are quite loud Vram temp 81C
This is one of those models that you should only buy if you are planning to change the cooler in any case. Something like a water cooling project would be a good fit but with it being a 3rd party design there is a good chance that water blocks designed for reference PCB's could not fit.
If they're nicely discounted, a great watercooling candidate
(in Canada, they're not even the cheapest 5700 xt :( )
Thank you for doing this Steve, I very much appreciate the time you put into this issue.
I'm unfortunately stuck with one of these graphics cards. While trying to get Asus to do something to fix these cards, I let them know that MSI and XFX both offered fixes for their faulty graphics cards. I receive the regular "we're sorry you're having trouble nonsense" but no actual help or fix.
I'm extremely disappointed in how ASUS has handled this and they've basically turned me off their products for life. Every one of these cards should be recalled and they should stop selling them immediately. I feel sick when I think that I spent $600 (cad) on this card. I remember saying to my girlfriend that I hadn't seen a review on them but how bad could it be, ASUS should know how to make a decent graphics card. Well I guess I've learned a hard and expensive lesson, never buy anything before you see review.
same fucking boat .
Never been more proud to have bought an XFX card (rx 470 at launch ). If I buy another card that’s my brand now.
I have 2 HD 7950, one is from Gigabyte the other from Powercolour.
The Gigabyte card comes with it's memory attached to the Main cooler, while there is nothing on the Powercolour cards memory.
The reference memspeed on 7950's is 1250 MHz.
The Gigabyte card get's 1450 Mhz memspeed, while the Powercolour card get's 1600 MHz (or even 1650 with increased voltage).
Bought one of these today, despite the reviews - 30% off was too good to turn down. Planning to downclock and run at max fan.. so glad I came across this video.
Really happy you decided to look into this issue, Steve! Also Arctic confirmed that their Accelero Xtreme III cooler fits the PCB aswell. The kit includes heatsinks for VRAM and memory.
Yeah at that point though you are far better of just buying a better model.
@@Hardwareunboxed True, only if you're dead stuck with this model it would be worth purchasing the aftermarket cooler.
for anyone wondering: you can just remove the backplate and already see improvement in vram temps. My temps are constantly 10°C lower than with backplate while playing Witcher III. Before that, the gpu even shut down at some point due to overheating.
Steve I have idea how to maybe fix 5700 and XT version. Just put heatspreaders on back of the card. GDDR6 is known to have the hot spot much lower into pcb. So having heatspreder on back could actually help.
Asus can afford the loss and try again. No rhyme or reason for them to continue selling suched a botched possibly hazardous product
it's not dangerous, something that reaching a cooking temps in your pc is totally ok
again according to the jokers here, i just can imagine what happens to your motherboard that this card attached to, anything higher than 70 in my book is overheating and i won't have that in my pc
@@heisenberg1338 all satire aside, I am aware of it not blowing up. Just hyperbole. But for a compamy like asus to make this big of a fuck up cant be overlooked. I can only imagine what's happening to that poor MB
mate you saved me from making a costly mistake. thankyou so very much.
I once had a prebuilt PC with an out-of-the-box overheating no-name brand GTX 1060.
I used that PC for a year, until I realized the GPU wasn't using all of its performance, because it was thermal-throttling to a save 83°C. The VRM didn't have any heatspreader at all.
I bought a custom GPU cooler, Arctic Mono Plus, and the temperature was an amazing 50°C under full load, card was no more throttling & performance much improved, and a quieter fan.
thought: Why is the thermalpad in the video so thick? Shouldn't those be as thin as possible for maximum heat-transfer to the heatsink?
nice video btw :)
I'm always wary of Asus these days, especially the budget end of the range. After having to deal with the lack of VRM cooling on their Prime motherboards in my ITX build causing random restarts I'd be wary of the cooling on anything they produce that isn't their top of the line ROG stuff.
sad really, i used to love their motherboards like the sabertooth fx990 rev1.0 and Sabertooth x58. Seems like they have fallen from grace.
@@diomedes7971 well in my case it's msi that been good to me and unlike asus they owning up to their mistakes "cough" x570
Even their top of the line products aren't as good any more.
Whats your mother board? I have a prime b365m-a. Should i be worried?
@@TaskForceStudio It was a Prime A320 so should be no surprise it was junk, I just didn't expect it to be completely unfit for purpose.
Good work!
If you have one of the 5700's with no heatsink get some M.2 heatsinks (or other low profile large area heatsinks) and try attaching it with high quality thermal tape, Thats IF you can't get an RMA. Of course do testing and see if the results work for you.
I have one of this 5700xt tuf gift last week and works fine max memory temps 84c gpu 70c fan speed 40%
I updated the bios and it is working now. Temps dropped a lot. I haven't have a single crash for over 2 weeks now. I bet this is common knowledge at this point. Thought about adding a comment here since some people might still wander to this topic.
Are the clocks lower with this bios version?
@@Meeliskt77 Sorry, I totally forgot to answer! To me the clocks seem the same, at least I didn't spot any differences. However it seems that 2 days after I update the bios and Asus went to release a new one (just noticed it!). Going to test it later.
After the BIOS update no games have crashed/froze/blackscreen, but I have had 3 crashes (similar freezes as before) in Windows when trying to open a game or software.
Also after the new Adrenalin update (20.4.2) I noticed temps going up to 100 and 104 celcius. At the same time the fans are around 3k rpm. That is quite a lot imho. Still no crashes in games though.
There are 2 different BIOS updates, the normal and the E-mode. I haven't tested the later one. It is for efficiency.
GDDR6 is flipchip, meaning you can cool it just as, if not more effectively, through the rear of the PCB. As in, you can throw heatsinks where the backplate would go on the opposite side of the GDDR6 to get temps down, people have done this mod with watercooled 5700 XTs. I reckon that would be a much quicker(though not as pretty) fix without even having to open the GPU up.
LMAO, this card is ticking bomb incarnate, the question is not even how it's going to die, but WHEN it's going to, absolute marvellous job shipping these to customers Asus, bloody brilliant.
Thanks for bringing this card to consumer's attention, it's very suspicious how basically nobody else wanted to review this card but would complain extensively about the MSI Evoke, XFX THICC II.
ASUS didn't send reviewers this GPU. You had to buy one. Most tech channels can't afford to buy every piece of hardware just to review it.
@Florian Oprescu The views don't create enough revenue to buy the products, in general. When reviewers say "we used our own money to buy this," they mean it.
Get an aftermarket cooler like Morpheus or something along those lines(got an MK-26 myself) and whenever you run into these issues and are stuck with the card "slam" it on and game happily ever after. It's fixed the issues with the dreadful coolers on an msi r9 290 and the inno3d x2 1080ti i had and tempts were amazing. Now my current Vega 64 Nitro+ doesnt need this so it will remain stock.
They should probably pull the whole line from store shelves. A steep discount *might* make sense. It's a chance at a cheap card for water cooling if nothing else. Just dropping a notch below MSRP though isn't good enough. The price needs to make people wonder what's wrong with the card.
Nice work mate.
Is it really so hard for them to test their product before releasing it?
How about testing some Arctic Accelero cooler? Thanks for this cheaper improvement option though :)
You should be able to use any after market cooler that supports the 5700 XT, but that's not so much a fix as it is an upgrade.
Lol , i remember " Timmy Joe PC Tech " Immediately !!! xD
@@Hardwareunboxed So their pcb is not a custom one?
accelero III and VI variants probably suits those high end card better than twin turbo variant.
although you'll need to put some thermal pads on the memory chips which will be covered by the mounting plate and paste some 0.5x1cm heatsink on the part of the memory chip that's not under them GPU cooler's mounting plate for optimal cooling.
AMD GPU has some memory modules that goes into the GPU cooler mounting area that would screw their cooling performance if you didnt put thermal pad(so it got contact to the GPU cooler mounting plate) AND heatsink on them when you decided to replace the stock GPU cooler with HSF GPU coolers.
Great work steeve ,u become a life saver for asus tuf 5700xt👍
the TUF RX 5600XT they heave the improvment's and run mutch more cold, see the test that Bryan by Tech YES City make
asus memory temps are same on rx470 graphics card, 110+ °C, and after few generations ahead same thing :D
I do custom cooling with copper plates from ebay, they do the work
Watch out, Hairy Steve, Aussie Steve is going for your DIY Fix credential!
I'm happy that I'm avoiding Asus up till today since it's very expensive. We have other brand and reviewed well by hardware unboxed. Thank you Steve
The never ending story of the RX 5700 XT cards from Asus.
I am glad i only recommended the PowerColor Red Devil to friends and family 😁
Welcome back to 5700XT Unboxed.
im still pissed with asus....i got it just as shops closed for the holidays....if i had sold my old card i would have been screwed....
@@diomedes7971 oh really... They are giving AMD a bad reputation... I was thinking of getting the thick 3 but not sure about AMD anymore also
SmashStomp Inc . They risk ruining their brand in general too. Regardless of this being an ASUS/AMD card problem, I'd be weary of them doing this with all their other products too.
@@Ray2001ify seems like powercolor is the only good amd cards these days, rest have all kind of annoying problems
Asus has been riding on brand image and consumer goodwill built up over years past since Z170
If it's being sold below MSRP, get it and buy a decent water block and liquid cool it
as someone who owned multiple asus , yeah i give up them, asus on my blacklist of oem to buy from now
The most saddening thing was when I went to our local electronics stores in Germany (MediaMarkt & Saturn) and saw in the tiny PC enthusiast corner that the only video cards they were selling were TUF 5700 XTs 😞
Asus didn't learn anything from EVGA's 10xx FTW cards when they first came out.
I almost bought this discounted card today ... Im so happy I saw your two vids on this problem (and they fortunately showed up almost imidiatly on a google search for this card). Lets just say, I bought something else :-) - I remember when Asus was the company to get hardware from, but recently .... I dunno ... Im always a bit suspicious of them.
Add a nice waterblock makes it more expensive but worth it
106 Where are the stakes i wanna game and grill at the same time XD
they should ship them as CHEF editions, don't have an oven, no problem, here is one with your videocard, free of charge, get a discount while you at it, why the hell not, asus is one generous son'f bitch i tell ya ;)
I just did the fix my self with new thermal pads and grease and fixed my temps
A copper shim glued to the memory plus thin termal pad wouldn't be better? Which thermal glue did you use, I want to glue some heatsinks to my old "vintage" motherboards and video cards and the only ones I can think of are the artic silver and alumina ones.
Hey!! Nice job, see if u can also fix the drivers!!
5700Xt Unboxed strikes again :D
Also I refuse to believe that these problems were not totally detectable after a few hours of testing before the mass production happened.