The factory wrap means nothing to me if the bag is in excellent condition. I have had factory wrapped bags with weird defects, so I’d rather keep what I know looks good already in my hand.
I can totally appreciate that. It is def a risk my sending the bag back and getting a defective one. We’ll see. Hopefully the replacement will be here soon. It would’ve bothered me if I kept it knowing it was prob a return (which would’ve been ok if they just took more care in repackaging it). I’ll post an update when I get it .. fingers crossed 🤞🏽
When you get gift package, they remove all the factory wrap. I feel your pain and I’m right there with you. However, if it’s in excellent condition I would just keep it.
So I already sent it back 🫣! Coach will send a replacement and the rep said it will come directly from the warehouse with wrapping (mine was shipped from a store). We’ll see. This bag is stunning .. like stunning stunning so hopefully it’s right when I get it. Thank you for telling me about the gift wrapping - I will definitely not choose that option in the future. I appreciate you and hope you enjoy your weekend!!
Ugh! I feel your frustration! I bought a pair of Gucci sandals from Nordstrom, and they were thrown in the box. I immediately returned them! I'm glad you're getting a replacement!
Actually no they don't. I worked for Coach for 4 years. This bag was clearly a return. Gift wrapped means it's packaged with a branding ribbon, higher quality box, etc. Some locations will add a shopping bag as well. Here is another video of a buyer opening her "gift wrapped" bag. You Will notice the handles are all individually wrapped, etc. th-cam.com/video/fUSMZQ-y5HQ/w-d-xo.htmlsi=dSwHeZdyipKoLNJL
I do get what you mean. But I sell coach bags in a store and we have to remove the plastic packaging. Most luxury brands don’t give factory packaging to customers! If this was a return the environmental impact to repackage every return is hugee! If the bag is in perfect condition why would you sent it back to buy another one just to throw the plastic rapping away? 😅 I know it didn’t match up your expectations but I think coach did really well in the way they packaged this bag. They already provided a dustbag for protection!
I truly appreciate your point of view and your candor. I think a part of the experience, particularly with Coach, is the fun of unwrapping your handbag. That was a standard the brand imposed way back in the day so as a customer, I’m expecting that same practice. If my prior experiences with coach didn’t include receiving a factory wrapped bag, then I wouldn’t be expecting it. You’re right, other luxury houses don’t provide factory wrapping but they never did. I think that’s the rub. But these houses will package your handbag, especially the delicate leather ones, in a way that ensures your bag is protected beyond supplying a dust bag (like wrapping the chain straps to ensure they don’t rub against the handbag during transit and ensuring the bag is properly stuffed on the inside to keep the integrity of the bag’s shape). Unfortunately that didn’t happen here. But again, I truly appreciate your honest feedback and providing context.
I definitely understand your disappointment in the packaging experience. However, after seeing so many You tubers unbox bags that end up having flaws and need return, if the bag was perfect I’d probably have kept it. Hope the next one you get is great!
Yeh you’re probably right. I was so taken aback that I called Coach right after I finished filming and initiated the return. Fingers crossed the replacement is perfect because the bag is truly stunning 🤞🏽! I will def post an update once I get it. Thank you so much for watching, my friend - have an amazing weekend!!
This is only one I’ve seen that I would actually get. I love the size and the black on black. But I do understand that when I buy new, I do want all the bells and whistles. Preloved, I expect to get what I get. And 750 is still not cheap. Coach is slowly creeping up there in price
I totally agree! It’s def not cheap (and they’re steadily increasing their prices)! I really wish they took a little more care in shipping the bag. It’s a beauty though .. truly a gorgeous handbag. I appreciate you watching - Happy Sunday!!
I totally am with you on it being a return. If I order online, I want new new. The person that purchased it prior sent it back that way. You can tell they didn’t use it though. It’s beautiful. I agree with sending it back. I still loved this unboxing because it was a real reaction!!!
New New is right! Like WTH!! Girl I already dropped it off at UPS and coach said my replacement will come directly from the warehouse (mine was shipped from a store). We’ll see. I hope they make it right because the bag is stunning!
I understand that Coach probably gets a lot of returns but they should have some quality control process that re-enters the bags into sales status where they repackage to factory packing for those customers who expect the same level of service. So sorry you experienced that. ESPECIALLY at that price point!!!!! 😢
GIRL!! I totally agree - They need to fix the returns/shipping/inspection process. Like why isn’t that just their practice already?? Anyway .. I sent it back yesterday and I’m waiting on the replacement. I’m hopeful it’ll be ok!
@@brookesYTCorner Thanks Brooke! It’s odd as I’ve received wrapping with the gift option before. But I think to be safe I def won’t choose that option in future purchases. I appreciate you watching. I hope you enjoyed your weekend.
I agree. If I am going to make a luxurious purchase such as this, I want a luxurious experience. However, the bag is absolutely gorgeous and such a classic piece. 💗💗
Girl it’s so beautiful! The leather feels amazing! I was def bummed about how it was packaged but the bag is stunning. Thank you for watching!!! I hope you enjoy the rest of your weekend!!
I know, it's a sinking feeling. I'm sorry, Danette. 😢 Your anger is justified. You paid for a luxury experience. Coach was SO careless sending it out like that! The up side is, the bag is gorgeous & must have been a return for something as benign as it not being the size they expected. Since she's pristine, I would keep her, but that's just me.❤🏡🌻(No need to apologize! We lived it with you.🤗)
Girl Linda, thank you for living this with me!! It was such a let down but the bag is stunning!!! Like seriously stunning!! So I already sent it back and coach is sending a replacement. Hopefully I’ll be able to unwrap, cut, tug on all the wrapping to reveal this beauty lol lol! I’ll def keep you posted!
Just because you get the factory packaging doesn’t mean the bag will be as perfect. They remove it when you ask for gift packaging. I would keep it. My 26 size came in factory packaging and one had a lot of wrinkling and the other the zipper was bad inside.
Thank you Heather! It’s odd because I’ve had gift wrapping before (not often) where the bag still arrived protected. But I def won’t ask for gift wrapping in the future just to be safe. It’s a beautiful bag for sure, I just wish they took more care when shipping it (minimally wrap the handles and stuff the inside). It was just a bit of a bummer. I appreciate you watching my friend! I hope you enjoy the rest of your weekend!
Very true ! I’ve had factory packaging and checked before I drove off and there were marks on my bag .. went back let them know they replaced it (which the bag still at the counter) next one same thing .. the last one was perfect .. all of them had factory packaging
Firstly, that orange is beautiful on you🙂🧡. Next, I completely understand your frustration, and rightfully so. I once received a bag with no wrapping or tags and was just thrown in a box, and the bag was $1600+. Hopefully, the next bag will be packaged the way we are accustomed. Tfs❤
Thank you Beautiful!! Girl these brands need to do some training or totally overhaul their returns/inspections/shipping procedures! I don’t mind getting a returned bag as long as I can’t tell it’s a return! Like repackage it please!?! I know you were hot when you spent $1,600! That’s unacceptable! I’m hopeful coach will make it right when they send the replacement .. cuz I really need this bag in my collection - it’s stunning!!
This was on my list but I wasn't sure. Thank you for talking about the great quality of the leather🙂. Now I'm sure I want one. Hope your replacement will be perfect!! 🥰🙂
The bag is stunning! The leather feels amazing and is just as good (although I’d argue is even better) as the other luxury houses. I have plans for this bag! Lol! I sent it back yesterday so hopefully my replacement will be here soon. I’ll def provide an update once I get it. Please lmk if you end up getting this, as well.
I watched the unboxing yesterday but reserved comments until I thought about how you were feeling in the moment more. I could see how visible upset you were about the item not being factory wrapped but you kept mentioning how beautiful it was with no imperfections! I’m a stickler for packaging too but your bag was gift wrapped and they do take the factory wrapping off. Listen, I much rather have a perfect bag than perfectly wrapped item that turns out to be defective. Not once did you say that bag was defective in any way. I hope the replacement bag is on par with the bag you had or better! In the future I think we should inquire if the factory wrapping will be removed if the item is gift wrapped. I look forward to the update. TFS 😊🖤
I truly appreciate that! I think I was taken aback because there was no wrapping on it at all. I think I would’ve been ok if the chains were wrapped and the bag was stuffed on the inside. Just a sign of some sibilance of care especially for such a delicate leather. It was a bummer for sure. For me, which may sound silly to some/most, I enjoy handbags for both the item and the experience. If my experience is challenged, I don’t feel good about the item itself. I’m hopeful the replacement will be fine. I will def provide an update! Thanks again for your thoughts - I def appreciate your pov. Happy Sunday!!
@@FIERCE50PLUS I get it! I’ve come to enjoy both experiences too! I can’t wait to get “Big Mama” too! That’s the nickname I’ve giving the quilted tabby 33 😊 I’ll get her soon. After that I pray that I’ll be done with COACH for a while! 🤔 (words to live by) 😂😂😂 who am I kidding!
Girl Coach is out here living their best life with our money!!! lol lol! You know they are going to come out with more colors AND they had a square quilted tabby on their last runway show! I can imagine how lovely that bag will be when it’s released .. help us!
I've returned 2 bags from the coach website precisely for the same reason not wrapped but also some scratches on the hardware.The only thing that was perfectly wrapped was a wallet. I decided to go another route. I was so disappointed with their lack of inspection before sending out a bag. I had better luck with Dillard's website. believe it or not, lol. 😂
Coach needs to do better!!!! Like WTH!?! They need to overhaul their inspection and shipping practices. Their bags are truly quality but experiences like this are real turn offs. I never thought about Dillards though …. Thanks for that tip!
I agree with you. I purchased the denim 26 twice and there was no factory wrapping and the bag looked smashed. I just gave up on that. I have the 26 in black with gold hardware and I love it. I was hoping to add the black on black that you just unboxed but I would be so disappointed if mine came like yours. Girl send it back. At that price range we are paying for the full experience. 💐
I know, right!?! I’m so sorry you had that experience - it’s infuriating 😡!Girl I already dropped that bag off at UPS! Customer service told me the bag was shipped from a store and that the replacement will come from the warehouse. We’ll see. But that bag is really amazing! I hope they make it right.
It is a gorgeous bag! You are totally right to want the experience! That bag with what you are wearing is the BOMB 💣! LOVE HOW TRUE AND HONEST YOUR VIDEOS ARE! THANK YOU!
I appreciate you, Kelly ☺️☺️! I was thrown off so I’m glad the video wasn’t too disjointed! But girl, like WTH!?! Coach needs to do better! I already sent it back and I’m waiting for the replacement (rep said it will come directly from the warehouse and not from a store - it was odd it came from a store since I ordered it online). We’ll see. Thanks again, my friend, and have an amazing weekend!!
I agree, if I am paying $725 for a bag I want to be the first owner and it has to be in perfect condition. That black one is unavailable so I'm just gonna wait 6 months to get it
Totally!!! The bag is beautiful for sure - I just wish they took more care when shipping it (wrap the handles and stuff the inside maybe). Just do better. I appreciate you watching!! 🩷🩷
For a long time, as the price of Chanel increased, I no longer thought I could afford it. I think I'll be happy that I have the kislux as my travel bag that I don't have to take care of. By the way, I'm sure no one will have a hard time telling the difference. Thanks for the comparison.
I ordered the exact bag and returned it as the size was too big for me and there was a scratch on the leather in the middle of the front "C". I was in store recently, and the SA said black on black in the 26 is coming soon. I'm on the list for when it arrives. I agree, I like all the packaging when purchasing brand new from Coach.
I know, right!?! There’s something about unwrapping a new coach bag! I hear you on the size - it’s a big girl! I hate yours was scratched - like where’s the quality control!? I hope coach gets it together cuz there’s def something about this quilted tabby line … I already know the black on black in the 26 is going to be stunning! Thank you so much for watching - I hope you have an amazing weekend!
Ooooo, Danette…I felt this with you! You got me over here cussing!😂 It is an exceptional bag but you deserve the EXPERIENCE! I can relate to the hassle and inconvenience of having to return, when it shouldn’t be necessary! Coach must do better, to ensure that QUALITY does not suffer with the explosive growth in popularity and demand! This bag is definitely on my wishlist but I may have to go in store to purchase, to save my sanity and my blood pressure!😂 Thanks for sharing the true unboxing, Friend! We can always count on you for truth and authenticity!🥰
Lawanda girl I’m over here literally loling 😂😂! Save your blood pressure is right 😂😂! Thank you for being with me and sharing in my frustration - like WTH!!! I agree with you - I think Coach needs a complete overhaul in how they ship their goods and needs to provide training so their reps understand the experience customers are looking for. But when I tell you this bag is stunning!!! Girl! I already sent this one back - the rep told me the replacement would come from the warehouse and should be factory wrapped. We’ll see.
I agree with you regarding the factory wrap. I want to pull off plastic & remove paper stuffing. When my packages come like that. I feel, it’s a return. That bag reminds me of the Saint Laurent Loulou Chain bag.
Girl it absolutely is in the Lou Lou bag image!!! And I’d argue the look and feel of the Coach bag is just as good (possibly better 🤷🏽♀️). Like you I want to cut, pull, tug on the wrapping lol lol! Hopefully Coach will make it right. I already sent this bag back and the rep told me the replacement will come directly from the warehouse and will be factory wrapped. We’ll see. I appreciate you watching - have an amazing weekend!
I'm right there with you! It definitely looks like a return! For the price of the bag I would return it and get a new one. I'm sorry this happened to you. The bag is absolutely beautiful 😍 ❤ thank you for sharing.
I know, right!?! Customer service told me the bag was shipped from a store and that my replacement would come from the warehouse (so I already dropped it off at UPS)! We’ll see. I hope they make it right cuz the bag is stunning!! I appreciate you watching and hope you enjoy your weekend!!
I am with you. Should have been packaged properly. Gorgeous bag. Would you say that’s softer than the smaller version? I bought the quilted wallet in red at Macy’s and I was disappointed.
I know, right!?! I think the black is much softer than the colors. I think my chalk 26 feels pretty great but it doesn’t compare to the black. I think the colored bags have to be treated too much so it takes away from the suppleness?? The red is so saturated and looks beautiful online - I hate to hear that it’s not soft in person. Do you think you’ll exchange it?
@@FIERCE50PLUS thinking of getting the wristlet version. I will return the red quilted wallet but really want the lip print quilted wallet but it’s been out of stock :(
@@kristines3381 Girl Amazon has the lip wallet in stock! BUT … I have it and, like the bags, isn’t as soft as the black. So it might be a similar feeling to the red one (not sure). It’s really really cute tho …
Definitely a BOSS BAG! Thank God YESSS send her back! Ugh I am getting hot right now LOL I feel your pain! WE wand to see the Happy Unboxing when the new one comes!!!!
Girl I know you are lol lol! I can feel you getting hot! Girl this bag was already dropped off at UPS! I will def post an update once the replacement comes. I really hope it’s right because this bag needs to be in my collection .. it’s too good!!
I was so taken aback because I wasn’t expecting it not to be packed properly. But I have to admit it’s a stunning handbag. Like super pretty! Coach just needs to do better! Thank you, as always, my friend! Enjoy the rest of your weekend!
That is such a shame that they didn't package it properly. I am so sorry you didn't get that experience. I have the size 20 and I love it. The first day I wore it out I got a compliment. Again, I am so sorry you were denied that experience......shame on Coach. She is a big girl.......
Girl I was so bummed by the packaging but I have to admit it’s a stunning handbag!! Coach just needs to do better! And you’re right, she’s def a big girl!! lol lol!
I agree 100%. I personally don't want someone else's toss backs. Not to mention, you pay the same price as the first person, so you deserve the same quality and experience. Pretty bag, but a major fail on Coach for not repacking the bag like it was as NEW. Once it's a return bag, it's kind of "pre-owned" if you want to be technical. A pre-owned bag is usually less expensive AND lacks the proper chain protection, clasp protection, etc. I too would send it back.
Totally!! It was def a bit of a let down (esp when the other bags I’ve gotten from Coach were fully wrapped and protected). I truly wish Coach would’ve taken more care in repackaging the handbag - like wrapping the chain straps (as you said), stuffing the inside and ensuring there was protection around the bag. I don’t even mind getting a returned bag as long as I can’t tell it was returned! It takes away from the customer experience for sure. Thank you so much for watching and for your feedback!
I do understand how you feel. I send my daugther to buy my bag the chalk tabby 26 and i dont get the pretty box. What matter most is the bag is in good Condition
Girl this bag is stunning!! Coach is sending a replacement that’s hopefully nicely wrapped. We’ll see. I’m so excited you got the chalk 26! Have you been able to use it yet?? I’m still carrying mine but think I’ll switch out of it this weekend.
I'm still waiting on my tabby 20 to come in the mail it will be here on the 18. I have to wait ten day to get my bag that why i like to go get the bag from the store.
OMG!! When I say I totally understand your disappointment, I received my Quilted Tabby 26 purse without a dustbag, and I was livid. I called customer service immediately to express my disappointment and they issued a discount BUT just like you said it truly takes away from the experience.
That’s unacceptable!! No dustbag?!? Coach has such good bags, especially the quilted tabby line IMO, but I wish they took more care in shipping the items. It really takes away from the experience for sure! I’m really sorry that happened to you.
The quilted tabby line is amazing! I have the 26 in chalk and denim and love them! I don’t have anything negative to say about the handbag itself - the lack of care with the packaging is frustrating! I already sent it back and the rep said the replacement should come properly wrapped. We’ll see. Thank you so much for watching - have a great weekend!!
OK, for those saying it came that way due to her ordering "Gift Wrapped" is incorrect. Gift wrapped has tissue paper in bag, branding ribbon and upgraded box. Its packaged to give as a gift. It does NOT mean they remove all the protection from the bag chain/straps, etc. Here is another video of someone opening their "Gift Wrapped" Coach bag. Pay attention to the ribbon, tissue paper etc. That is gift wrapped. Also, notice her bag handles all have the protective coverings. This is because its a new bag. Protective coverings are in place to protect the bag during shipping. EVERY new Coach bag.... that isn’t a floor bag (used for display for customers to touch, try on, etc) or a return will have the protective coverings. Bags that are used for display or returned, as usually marked down to reflect that others have wore them, handled them and lacking protective coverings, etc. Please take a moment and watch this video of another opening her NEW Coach bag. You will notice hers is gift wrapped AND has protective covers on handles/straps, etc. th-cam.com/video/fUSMZQ-y5HQ/w-d-xo.htmlsi=dSwHeZdyipKoLNJL
Yeah this is part of the reason I did a giveaway with the denim Cassie vs returning because I know how upsetting it can be to pay full price for a used or unwrapped bag. I know they aren’t ever going to run it back to the factory to rewrap and the customer can’t really experience the bag and see if we like it until we take all of the stuff off 😂 it is great that at least the condition is perfect on it
You doing that giveaway was beyond generous! Just amazing! I’m with you .. I need to pull, tug, cut all the wrapping off! lol lol! I already sent the bag back and coach said they’ll send a replacement. Hopefully it’s ok because the bag is gorgeous!!
Thank you and that’s what someone else mentioned. I def won’t ask for gift wrapping in the future just to be safe. I do think they should’ve taken better care in shipping this bag though - I think if they wrapped the chain strap and stuffed the inside it would’ve been different. Bummer. It’s truly a beautiful handbag though. I appreciate you watching - enjoy the rest of your weekend!
Yes they do! I wish people would stop saying this. I worked for Coach for years. Her bag probably came from a store, where it was a return. All NEW bags, gift wrapped or not come with their handles, chains, etc with a protective covering. Gift wrapped means the box has a brand ribbon, the box is higher end and some locations will add a shopping bag as well. It's packaged to give as a gift to someone. Missing the protective coverings means it was purchased and returned or used in store as a shelf bag. Where people touch, try on, etc. Gift wrapped bags are NOT lacking protective coverings! For example... Here is a video of another person opening her "gift wrapped" bag. Notice her bags has all the straps covered to protect them during shipping. th-cam.com/video/fUSMZQ-y5HQ/w-d-xo.htmlsi=dSwHeZdyipKoLNJL
Sis your feelings is justified‼️@coach needs to do better. Not only are we paying for the quality of their products, we’re paying to for the experience as well. I’m sorry you had to go through this. 😢
GIRL! I was hot 😡😡! Like WTH! The bag is absolutely STUNNING so I was excited to actually get it! UGH! But I’m hopeful coach will make it right. I sent back this bag so the replacement should be here soon. I’ll def post an update. Happy Saturday Friend!
Girl this bag is so gorgeous! I’m hopeful Coach will make it right. I sent this one back yesterday so the replacement should be here soon. I’ll def post an update! Happy Saturday, my friend!
Girl I appreciate you! It was a whole let down. But I’m hopeful Coach will make it right because this bag is stunning!!! Thank you so much for watching - I hope you’re able to enjoy your weekend!!
This was me last night. I wanted a lonnnng time to receive Coach Tabby 26 in Moss green which is only being offered through Neiman Marcus. So exactly what happen to you it was an obvious return and dented on the front. My heart dropped. I wrote on the return that I should not have to settle for second best at this price point. I hope you get to recreate the experience when you receive the new bag.
That’s crazy and unacceptable!! Where is the quality control!!! Like WTH! I’m so sorry you had that experience. I can totally relate to that sinking feeling .. it’s just disappointing. I already sent the bag back and the coach rep said the replacement should be properly wrapped. We’ll see. Thank you my friend .. have a great weekend!!
I totally get it. I have been going back-and-forth with a denim coach bag where I wanted the full experience but they canceled my order twice so when you were going off, I was over here in the background cheering you on because I get it.🤣 Sidenote that is a beautiful bag!!!
LOL LOL 😂😂!! Girl I appreciate you!! But like WTH?!? They canceled it twice?? That’s crazy! Not sure if you’re over it but Amazon has the denim 26 in stock! And this 33 is stunning!
I have 26 black with brass hardware and 20 black with pewter hardware. The leather definitely feels and looks luxurious! I'm thinking of size 33 now that i watched this video! 🤔
Good morning, I would absolutely feel the same way you’re feeling, in this moment! I hope you please return the bag and do another video! Smile and have a great day ✌🏾💐✌🏾
Your comment made me smile ☺️☺️, thank you!! I dropped the bag off at UPS and the coach rep told me the replacement will come directly from the warehouse and will be factory wrapped. We’ll see. I will def do an update video. Thank you again for watching - have a great weekend!!
We are twins 🖤🖤🖤but with that being said I totally understand...I returned a cassie19...to get a factory packed one...those heathens sent me one from another store the same way and the dust bag just thrown in there!!!
Girl the way I just hollered 😂😂😂😂!! Ooohh I know you were hot 😡😡! When I called and raised hell they told me the bag was shipped from a store. I told him I definitely want this bag but that I wanted it shipped from the warehouse with the proper factory wrapping. We’ll see what I get. But the bag is AMAZING!!
This bag is gorgeous! I totally understand your disappointment. I hope you keep it especially if you know its in perfect condition. I feel like it's hard to get these with no flaws from the unboxings I've watched. That orange is amazing on you. Based on several videos, I would visit the boutique if I choose to buy this one. I hope you have a better experience with the next unboxing.
It is def a gorgeous bag! I really wish they took more care in shipping it (like wrap the handles and stuff the inside). It was a bummer for sure. The bag, though, is stunning! And girl thank you! I got the sweater from The Loft on sale (like cheap cheap)! Lol!
Such a beautiful bag, but I completely understand about wanting it to be factory wrapped. On another note, I love the color of that sweater you’re wearing. 🖤🧡🖤
Thank you Shery!! Coach is sending a replacement so hopefully it’s right. We’ll see! I got my sweater from The Loft and it’s on sale! Here’s the link: www.loft.com/sale/sale-sweaters/catl000053/766361.html?dwvar_766361_color=018531
I really like that bag in that size and color. I like that it’s big enough to fit all of my stuff. The only thing that keeps me from buying it is that it doesn’t have any feet. I think a bag that size/shape should have feet. I purchased a Rogue colorblock bag in store when it first came out. It’s wine and camel color, has three different straps/handles(so I can carry hand, shoulder or crossbody), glove leather (I hate pebble leather), and it has feet! I filled it to capacity and then put it on crossbody and someone brushed passed me and the clip opened and the bag almost fell! 😮 I took off the crossbody strap and I realized that the clip hardware was not as secure as the big tote that I had been carrying. I went back to the store and they assistant manager said let me see what we can do. I waited and after a while they came back and said that I could purchase a piano strap to use while I’m waiting for them to repair my strap. The piano strap was fabric and my crossbody strap is leather, but I agreed to purchase it. After I swiped my bankcard their computer froze. At this point I am beyond annoyed and ready to go. (It’s already been over 30 minutes) I l’m standing watching the employees go from register to each of the handheld electronic pads and they could not find a record of my transaction. They said we can’t give you a receipt because there isn’t any record of the transaction. I pulled up my bank account and showed that the amount was pending in my account. The manager said, “I don’t know what to do!”, and I said, “You have the money and all of my information and I don’t need a receipt, if there’s any problem you can call me tomorrow and we can straighten it out. By this time my family and I have been in this store for almost 2 hours! The manager then had the nerve to say, “I will let you take the strap and I hope everything works out.” I felt the heat rise in my body but I calmly said, “Let me get this straight, you’re going to LET me leave the store with the strap that I PAID $108 for after I had to bring my brand new bag back after only having it for two days because of a defect in the workmanship on a bag that I paid almost $1,000 for?” I said, “I’ll tell you what I’m going to do, I’m going to give you this strap back and you can give me a refund and I’ll just wait patiently for the repair shop to fix the other strap that I already paid for from my bag that I have only had for two days!” I didn’t yell or curse anyone out like I was tempted to do and 2 hours and 45 minutes later I left the store with the work order for the leather strap! The manager called me the next day and apologized for the problem and said that the finance department found the transaction 🤬 and that they would issue the refund immediately. I didn’t answer any of their calls, and I ignore their emails about new releases. I finally got the strap back about 2-3 weeks later and it is exactly the same! 😮 I definitely think twice about purchasing from Coach. If you made it this far, thank you for letting me rant!! 💐🤦🏾♀️👜
GIRL NO WAY!!!! I’m heated for you 😡!!! That was unacceptable on so many levels!! I am stuck on “let you take the strap”! The strap you’re only getting to fill the void while the defective strap is being repaired! Like WTH! I can totally understand why you’re turned off from the brand. I hope Coach realizes they can lose good customers because of a lack of customer service on their end. I hope they undergo some serious training. I’m gonna WOOOSAAAHHH now …
@@FIERCE50PLUSand I remember when people were not really checking for Coach! I hope they get it together! I do like that they are keeping up with the trends. They have some really nice styles for a fraction of the price of the luxury brands. I don’t think I would ever pay retail prices for those high end bags. Tfs…I’ll see you in the next one.😉
Beautiful bag it really fits a lot! I'd be tempted on it if they came out with more colors in that size. I have to agree with you it always bums me out too when they send such a delicate bag without proper packaging. They often just don't bother gift wrapping my orders at all. I usually end up going in store if I can because I get better service than online.
Yeh I really wish they would’ve taken more care with it. The bag is truly gorgeous though .. like stunningly so. If coach is smart they’ll def come out with more colors in this size. I appreciate you watching! I hope you enjoy your Sunday!
Hi there ! Today I received this same bag and had the exact same experience as you but also I had no hang tag! Very disappointed! Hope you have gotten a better experience if you exchanged it.
Oh no!!! That’s upsetting 🤬! Coach needs to do better and take more care in how they package and ship their bags. It takes away from the experience IMO (especially at this price point). I did return mine and received one nicely packaged. I’m actually posting a video tomorrow on my tabby collection, including this one. It’s a beautiful handbag so hopefully Coach makes it right for you. Please keep me posted. Enjoy your weekend Ms Stacy!
The leather is amazing 🤩 I went into Coach this week to see it for myself. I was surprised. Agreed on the packaging. I’ve seen some nice unboxing videos, so I’m sorry for your experience. Please let Coach know about it. I want the large size like yours. The others are too small for me. Thanks for sharing ❤
It is truly a stunning and high quality handbag! I already sent it back and the coach rep said the replacement will come directly from the warehouse and should be factory wrapped. We’ll see. I am truly impressed with the quilted tabby line overall so I’m hopeful Coach will make this right. I appreciate you watching!! I hope you have an amazing weekend!!
Yes, it appears to be a return. I have asked for the gift wrapping at times, and I know sometimes they have taken some of the wrapping off, but there was at least packaging on the chain and inside. I am so sorry that it was an upsetting experience for you. I hope Coach will make it right because this is a beautiful bag. Please come back and let us know your outcome. It definitely was a great video regardless. Your transparency is appreciated. Tfs❤
I hope they make it right, too. It’s truly a stunning and classic bag. Customer service told me the bag was shipped from a store and that my replacement will come from the warehouse (and factory wrapped). We’ll see. I appreciate knowing I’m not overreacting lol! Thank you so much for watching - I hope you have an amazing weekend!!
Hi Denna, sorry if I misspelled your name. After budgeting and saving I finally order the Quilted Tabby 33 from Neiman Marcus last week Saturday as they one in stock. I received the delivery today and boy was I shocked! The bag was in its dust bag, in the box with no plastic. The chained were NOT factory wrapped, and had one little square paper in the front pocket area! Plus it was smashed in the back and had scratched on the bag! When I tell you I couldn’t call NM fast enough to tell them about themselves for sending me such garbage! So I promptly packaged that bag right on up and it will be at FedEx tonight! So yes packaging matters! I was so disappointed. I probably would have kept the bag if it was in new condition but this bag looked like it had been through some things. So unacceptable and disappointing! I’ll wait for COACH to restock and try again. Just wanted to share my story with you. 😊❤
OH NOOO!!! I am SO sorry that happened to you!! That’s maddening!! Like WTH!?! Smashed and scratched! UGH! I really don’t get why stores aren’t taking more care with their bags. I’m glad you sent it back. You’re so right that coach will restock at some point. I’m really sorry 😡😡😡
Thank you my friend!! I was def bummed about the packaging .. the bag is beautiful though! I appreciate you watching - enjoy the rest of your weekend!!
It’s truly a stunning handbag! I don’t think it comes in the original smooth tabby style in this size. But hopefully they will release more colors and styles in the 33. Thank you so much for watching! Have a great weekend!
Hey Ms Jacqueline! Thank you so much for watching! The packing was def a bummer - just wish they took more care here. The bag is gorgeous though. Please lmk if you end up getting one and how you like it. Thanks again and have an amazing week ahead!
Baby I feel your pain. Six weeks ago I ordered a black Dakota bucket, large, on sale. When I got it the box was torn, no packaging, no dust bag, nothing inside but one strap, the other loose in the box. I returned it with a scathing letter. Hope you returned and let them know how upsetting it is…for the price, really? The second one I got was BRAND NEW. Then when they sent an email asking my opinion, I laid it out again. I received an email with a 25.00 gift card. Really gun shy now.
That’s unacceptable!!! Like WTH?!? That’s upsetting! I’m so glad you returned it and they sent a proper replacement. Yep I returned it and explained what a letdown it was to receive an unwrapped/packaged bag. Coach needs to take more care in sending out their items - wrap the handles, stuff the inside, something! It was a letdown for sure. They sent me a $25 gift card, too - seems like that’s their go to for unhappy customers.
Girl I was so irritated! Luckily Coach sent a replacement that was properly protected. I’m really glad because the bag is beautiful. I truly appreciate you watching!!! Happy Wednesday!!
I totally get it and whenever I order something from Coach I'm so anxious to look at where it's coming from because if it's coming from a store it's going back!
RIGHT!!!! I haven’t had the best experience when it comes from a store. Warehouse only .. please and thank you!! lol! Coach made it right and I got a warehouse bag. I’m happy now!! I appreciate you watching! Happy Almost Friday!!
I’m sorry this wasn’t a better experience for you. It’s hard to know what you’re going to get these days. The chain should have at least been wrapped & bag stuffed to keep the bag perfectly presentable and not dented/smashed. It doesn’t take much to make dents in these soft/quilted leather bags. Luckily, yours appeared to be in great condition. If you’re still going to return, go in store and request the new one, otherwise, there is no guarantee the next will be fully packaged either. If it’s any consolation, the bag is gorgeous, practical, and fitting the iPad is a definite plus! 😊
Girl this is a beautiful handbag!!! I was so frustrated with the unboxing that I called Coach right after I stopped filming! So they’re processing the exchange (already sent it back 🫣). I just wish they took better care wrapping it up. Like it only takes a second to wrap the handles and stuff the bag! Fingers crossed the replacement is ok cuz you’re totally right that there’s no guarantee another one will be better. We’ll see 🤞🏽! Did I say this is a beautiful bag!! lol lol
I'm sorry you didn't get the experience you wanted. That bag is on my wishlist, I was thinking of going into the store even though its not close to me because I want to make sure its looks good. I agree an expensive bag should be treated a little better when sending it out to a customer.
Thanks my friend! It really is a beautiful bag. I agree - really wish Coach would’ve taken better care in shipping it. But I’m hopeful all will work out with the replacement. We’ll see! Happy Saturday - enjoy the rest of your weekend!!
Ooh it's so disappointing that you didn't get a good unwrapping experience. I hate when that happens. The bag is beautiful though, you could send it back and see if they can send another one out.
Girl I love your channel! I think we both have a Tabby obsession! LOL! Yeh, I wish Coach would've taken a little more care in packaging the bag (minimally wrap the chain straps and stuff the inside). Bummer. But the bag is beautiful for sure! Thank you so much for watching - have an amazing week ahead!
Ah man! I'm sorry it wasn't packaged right. I do agree with you on that. I only have one bag that is is a front or flap opening bag. I don't like them. I don't know why, but I don't like that style of bag. They are very pretty though.😊
I hear you … flap bags can be cumbersome for sure. But girl these quilted tabby’s have a whole hold over me! Lol 😂! I already sent the bag back and I’m waiting on the replacement .. hopefully Coach makes it right. Have an amazing weekend, my friend!!
Oh no Danette! What luck! It’s been my experience that Coach is so good about sending new items fully wrapped. I’m sorry this happened to you. But that’s ok because you’ll get a new one and love it that much more. What is that saying from Vanilla Sky? “The sweet isn’t as sweet without the sour?” Let us know when you get your gorgeous NEW bag. Much love to you from the Silver Lining Squad! 😉💕😘
SILVER LINING SQUAD!!! Girl I LOVE that!! You’re so right - the replacement will be amazing and I’ll be happy .. it’ll just take a few more weeks! I sent the bag back and coach said the replacement will come directly from the warehouse (and wrapped). We’ll see. I’ll def provide an update once I get it. I appreciate you, girl!! 🩷🩷
@@FIERCE50PLUS Oh good! I do not wear black bags and I thought it was so beautiful. Just this morning, as I was feeling the leather of my Olive Coach Madison, I thought to myself, “I’m ok without the Quilted Tabby,” and then you post this video. You are definitely a great influencer! Lol
Girl I contacted customer service right after I stopped filming! Lol! They initiated the exchange and are sending a replacement! Fingers crossed it works out cuz this bag is gorgeous!! Thank you so much for watching - have a great weekend!!
Coach packaging via postal mail is ALWAYS trash they got me too girl. I ordered the black Coach heart bag and pink cardholder, my package was ripped and my bag was in a wrinkled plastic bag with little to no filler 🤬 Coach do better!
She’s stunning!!!! If this was at any other store it’d be thousands more!! Crazy! I hope Coach makes it right and sends a proper replacement cuz I need this in my collection!!
Definitely exchange for factory wrap. Some people wouldn’t care. I’m like you. I’m going to be doing a Gucci TH-cam unboxing shortly and my SA knows to always leave all the packaging on. I don’t want her or anyone else to even open it to just throw it in a dust bag lol.
Girl I love your channel so much!! Can’t wait for the Gucci unboxing!! I really enjoy the experience and seeing my bag nicely wrapped and untouched is a part of it. I’m hopeful Coach will make it right! But you really made my day (been following you for a while) .. thank you so much for watching!!
@@FIERCE50PLUS Aww that’s so nice to hear… and by the way, you’re right, that bag is absolutely stunning. But even though it seems to be in perfect condition you expressed it so perfectly that you want the full experience and you deserve the full experience.
Hey girl. OMG I would be so annoyed. That's definitely a return. I hope you're able to get a brand new bag that's properly wrapped and protected. It really is a gorgeous bag and I'm still loving mine.
I hope I get one too 🥴! They’re currently sold out so they’re supposed to ship one once it’s restocked. I still love the comparison you did on this vs the jumbo. So good! We’ll be twins soon!
Ugg, I hate when this happens. I've seen this happen to a number of people in their unboxing videos. I'm not sure why Coach does this; hopefully, they can get it together in their quality assurance department. I love this bag and wanted to get it for myself. I think the bag is so sexy too. Sorry for the fail, but it was still a good unboxing! 🙂❤
Hey my friend, thank you so much! I agree, it’s a stunning bag. I wish Coach took more care when they shipped their stuff (minimally wrap the handles and stuff the inside). UGH! I appreciate you watching - Happy Wednesday!!
Girl thank you!! It’s truly a stunning bag that I’m hopeful the replacement will hit the mark! I’ll def post an update once I get the new one. Thank you for watching and have an amazing weekend!!
Ohhh you look GORGEOUS in orange!!! Orange is my favorite color!!! Yessss TABBY GIRL!!!! Hahaha Uhhh Ohhhh I agree it should be factory wrapped from the Boutique!!! Grrrrrr!!!! You are the first one I have seen with the 33! How exciting to see it but I would call them and tell them you want to exchange. I feel like it is an exchange Danette. I am so upset for you Girl, call them for an exchange. I agree at Chanel this would be 12K! I don't b;ame you one bit for being upset.
I can totally feel you going through this with me!! LOL 🎢😂!! Girl as soon as I stopped recording I was on the phone with Coach!! They are processing the exchange and said the replacement will come directly from the warehouse (apparently mine was shipped from a store). We’ll see! But when I tell you this bag is stunning … it is STUNNING! So I’m excited for my little orange sweater cuz I got it on sale at The Loft (like dirt cheap). It would look fabulous on you, too! Here’s the link (although I’m keenly aware you didn’t ask for it lol lol): www.loft.com/sale/sale-sweaters/catl000053/766361.html?dwvar_766361_color=018531
Coach know they dead wrong for that! A $700+ bag full price that is not brand new is absurd. I notice now when stock is low they send out whatever they have including returns and floor models which is ridiculous if people are paying full price.
Girl I already dropped it off at UPS! The coach rep said the replacement will come directly from the warehouse (mine was sent from a store) and should be factory wrapped. We’ll see.
It's definitely a beautiful bag, but you didn't pick it up from a yard sale. You ordered it directly from Coach. Unless Coach intends to provide you a discount for accepting someone else's reject, I'm totally on board with you sending it back.
Girl this made me literally lol 😂😂! The bag is made with a delicate leather so it’s odd coach wouldn’t take extra care in shipping it out. It’s frustrating for sure! The bag is stunning though .. like it’s gorgeous!
FACTS omg I'm upset with you the real experience was ruined I pray you returned & got to experienc you deserved it's too expensive not to get that-❤❤❤❤ it nevertheless
Girl I was so hot!!! I returned it shortly after I stopped recording this video lol 😂😂! But Coach made it right and sent a properly packaged bag. I love it! Now I will say it shows wear more than my other tabby’s but other than that, it’s perfect 🖤🖤
Right!! Like where’s the shipping quality control!!! Girl I sent it back and just waiting on the replacement. I hope that one comes properly. We’ll see!
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The factory wrap means nothing to me if the bag is in excellent condition. I have had factory wrapped bags with weird defects, so I’d rather keep what I know looks good already in my hand.
I can totally appreciate that. It is def a risk my sending the bag back and getting a defective one. We’ll see. Hopefully the replacement will be here soon. It would’ve bothered me if I kept it knowing it was prob a return (which would’ve been ok if they just took more care in repackaging it). I’ll post an update when I get it .. fingers crossed 🤞🏽
When you get gift package, they remove all the factory wrap. I feel your pain and I’m right there with you. However, if it’s in excellent condition I would just keep it.
So I already sent it back 🫣! Coach will send a replacement and the rep said it will come directly from the warehouse with wrapping (mine was shipped from a store). We’ll see. This bag is stunning .. like stunning stunning so hopefully it’s right when I get it. Thank you for telling me about the gift wrapping - I will definitely not choose that option in the future. I appreciate you and hope you enjoy your weekend!!
Ugh! I feel your frustration! I bought a pair of Gucci sandals from Nordstrom, and they were thrown in the box. I immediately returned them! I'm glad you're getting a replacement!
@@nursenellfa That’s so frustrating! They should’ve def taken more care in packaging your shoes. Like WTH! I’m sorry you experienced that.
Actually no they don't. I worked for Coach for 4 years. This bag was clearly a return. Gift wrapped means it's packaged with a branding ribbon, higher quality box, etc. Some locations will add a shopping bag as well. Here is another video of a buyer opening her "gift wrapped" bag. You Will notice the handles are all individually wrapped, etc.
th-cam.com/video/fUSMZQ-y5HQ/w-d-xo.htmlsi=dSwHeZdyipKoLNJL
I do get what you mean. But I sell coach bags in a store and we have to remove the plastic packaging. Most luxury brands don’t give factory packaging to customers! If this was a return the environmental impact to repackage every return is hugee! If the bag is in perfect condition why would you sent it back to buy another one just to throw the plastic rapping away? 😅 I know it didn’t match up your expectations but I think coach did really well in the way they packaged this bag. They already provided a dustbag for protection!
I truly appreciate your point of view and your candor. I think a part of the experience, particularly with Coach, is the fun of unwrapping your handbag. That was a standard the brand imposed way back in the day so as a customer, I’m expecting that same practice. If my prior experiences with coach didn’t include receiving a factory wrapped bag, then I wouldn’t be expecting it. You’re right, other luxury houses don’t provide factory wrapping but they never did. I think that’s the rub. But these houses will package your handbag, especially the delicate leather ones, in a way that ensures your bag is protected beyond supplying a dust bag (like wrapping the chain straps to ensure they don’t rub against the handbag during transit and ensuring the bag is properly stuffed on the inside to keep the integrity of the bag’s shape). Unfortunately that didn’t happen here. But again, I truly appreciate your honest feedback and providing context.
I definitely understand your disappointment in the packaging experience. However, after seeing so many You tubers unbox bags that end up having flaws and need return, if the bag was perfect I’d probably have kept it. Hope the next one you get is great!
Yeh you’re probably right. I was so taken aback that I called Coach right after I finished filming and initiated the return. Fingers crossed the replacement is perfect because the bag is truly stunning 🤞🏽! I will def post an update once I get it. Thank you so much for watching, my friend - have an amazing weekend!!
This is only one I’ve seen that I would actually get. I love the size and the black on black.
But I do understand that when I buy new, I do want all the bells and whistles. Preloved, I expect to get what I get.
And 750 is still not cheap. Coach is slowly creeping up there in price
I totally agree! It’s def not cheap (and they’re steadily increasing their prices)! I really wish they took a little more care in shipping the bag. It’s a beauty though .. truly a gorgeous handbag. I appreciate you watching - Happy Sunday!!
I totally am with you on it being a return. If I order online, I want new new. The person that purchased it prior sent it back that way. You can tell they didn’t use it though. It’s beautiful. I agree with sending it back. I still loved this unboxing because it was a real reaction!!!
New New is right! Like WTH!! Girl I already dropped it off at UPS and coach said my replacement will come directly from the warehouse (mine was shipped from a store). We’ll see. I hope they make it right because the bag is stunning!
The variety of textures in the kislux pack is impressive. From smooth leather to textured suede, there's something for everyone.
I understand that Coach probably gets a lot of returns but they should have some quality control process that re-enters the bags into sales status where they repackage to factory packing for those customers who expect the same level of service. So sorry you experienced that. ESPECIALLY at that price point!!!!! 😢
GIRL!! I totally agree - They need to fix the returns/shipping/inspection process. Like why isn’t that just their practice already?? Anyway .. I sent it back yesterday and I’m waiting on the replacement. I’m hopeful it’ll be ok!
It was packaged how it was ordered though. Gift wrap = no factory wrap.
@@brookesYTCorner Thanks Brooke! It’s odd as I’ve received wrapping with the gift option before. But I think to be safe I def won’t choose that option in future purchases. I appreciate you watching. I hope you enjoyed your weekend.
I agree. If I am going to make a luxurious purchase such as this, I want a luxurious experience. However, the bag is absolutely gorgeous and such a classic piece. 💗💗
Girl it’s so beautiful! The leather feels amazing! I was def bummed about how it was packaged but the bag is stunning. Thank you for watching!!! I hope you enjoy the rest of your weekend!!
@@FIERCE50PLUS I am glad you are enjoying it. Thanks so much and I hope you enjoy your weekend as well!
I know, it's a sinking feeling. I'm sorry, Danette. 😢 Your anger is justified. You paid for a luxury experience. Coach was SO careless sending it out like that! The up side is, the bag is gorgeous & must have been a return for something as benign as it not being the size they expected. Since she's pristine, I would keep her, but that's just me.❤🏡🌻(No need to apologize! We lived it with you.🤗)
Girl Linda, thank you for living this with me!! It was such a let down but the bag is stunning!!! Like seriously stunning!!
So I already sent it back and coach is sending a replacement. Hopefully I’ll be able to unwrap, cut, tug on all the wrapping to reveal this beauty lol lol! I’ll def keep you posted!
Just because you get the factory packaging doesn’t mean the bag will be as perfect. They remove it when you ask for gift packaging. I would keep it. My 26 size came in factory packaging and one had a lot of wrinkling and the other the zipper was bad inside.
Thank you Heather! It’s odd because I’ve had gift wrapping before (not often) where the bag still arrived protected. But I def won’t ask for gift wrapping in the future just to be safe. It’s a beautiful bag for sure, I just wish they took more care when shipping it (minimally wrap the handles and stuff the inside). It was just a bit of a bummer. I appreciate you watching my friend! I hope you enjoy the rest of your weekend!
Very true ! I’ve had factory packaging and checked before I drove off and there were marks on my bag .. went back let them know they replaced it (which the bag still at the counter) next one same thing .. the last one was perfect .. all of them had factory packaging
Firstly, that orange is beautiful on you🙂🧡. Next, I completely understand your frustration, and rightfully so. I once received a bag with no wrapping or tags and was just thrown in a box, and the bag was $1600+. Hopefully, the next bag will be packaged the way we are accustomed. Tfs❤
Thank you Beautiful!! Girl these brands need to do some training or totally overhaul their returns/inspections/shipping procedures! I don’t mind getting a returned bag as long as I can’t tell it’s a return! Like repackage it please!?! I know you were hot when you spent $1,600! That’s unacceptable! I’m hopeful coach will make it right when they send the replacement .. cuz I really need this bag in my collection - it’s stunning!!
This was on my list but I wasn't sure. Thank you for talking about the great quality of the leather🙂. Now I'm sure I want one. Hope your replacement will be perfect!! 🥰🙂
The bag is stunning! The leather feels amazing and is just as good (although I’d argue is even better) as the other luxury houses. I have plans for this bag! Lol! I sent it back yesterday so hopefully my replacement will be here soon. I’ll def provide an update once I get it. Please lmk if you end up getting this, as well.
@@FIERCE50PLUS Will do! Thank you!
I watched the unboxing yesterday but reserved comments until I thought about how you were feeling in the moment more. I could see how visible upset you were about the item not being factory wrapped but you kept mentioning how beautiful it was with no imperfections! I’m a stickler for packaging too but your bag was gift wrapped and they do take the factory wrapping off. Listen, I much rather have a perfect bag than perfectly wrapped item that turns out to be defective. Not once did you say that bag was defective in any way. I hope the replacement bag is on par with the bag you had or better! In the future I think we should inquire if the factory wrapping will be removed if the item is gift wrapped. I look forward to the update. TFS 😊🖤
I truly appreciate that! I think I was taken aback because there was no wrapping on it at all. I think I would’ve been ok if the chains were wrapped and the bag was stuffed on the inside. Just a sign of some sibilance of care especially for such a delicate leather. It was a bummer for sure. For me, which may sound silly to some/most, I enjoy handbags for both the item and the experience. If my experience is challenged, I don’t feel good about the item itself. I’m hopeful the replacement will be fine. I will def provide an update! Thanks again for your thoughts - I def appreciate your pov. Happy Sunday!!
@@FIERCE50PLUS I get it! I’ve come to enjoy both experiences too! I can’t wait to get “Big Mama” too! That’s the nickname I’ve giving the quilted tabby 33 😊 I’ll get her soon. After that I pray that I’ll be done with COACH for a while! 🤔 (words to live by) 😂😂😂 who am I kidding!
Girl Coach is out here living their best life with our money!!! lol lol! You know they are going to come out with more colors AND they had a square quilted tabby on their last runway show! I can imagine how lovely that bag will be when it’s released .. help us!
I've returned 2 bags from the coach website precisely for the same reason not wrapped but also some scratches on the hardware.The only thing that was perfectly wrapped was a wallet. I decided to go another route. I was so disappointed with their lack of inspection before sending out a bag.
I had better luck with Dillard's website. believe it or not, lol. 😂
Coach needs to do better!!!! Like WTH!?! They need to overhaul their inspection and shipping practices. Their bags are truly quality but experiences like this are real turn offs. I never thought about Dillards though …. Thanks for that tip!
I agree with you. I purchased the denim 26 twice and there was no factory wrapping and the bag looked smashed. I just gave up on that. I have the 26 in black with gold hardware and I love it. I was hoping to add the black on black that you just unboxed but I would be so disappointed if mine came like yours. Girl send it back. At that price range we are paying for the full experience. 💐
I know, right!?! I’m so sorry you had that experience - it’s infuriating 😡!Girl I already dropped that bag off at UPS! Customer service told me the bag was shipped from a store and that the replacement will come from the warehouse. We’ll see. But that bag is really amazing! I hope they make it right.
It is a gorgeous bag! You are totally right to want the experience! That bag with what you are wearing is the BOMB 💣! LOVE HOW TRUE AND HONEST YOUR VIDEOS ARE! THANK YOU!
I appreciate you, Kelly ☺️☺️! I was thrown off so I’m glad the video wasn’t too disjointed! But girl, like WTH!?! Coach needs to do better! I already sent it back and I’m waiting for the replacement (rep said it will come directly from the warehouse and not from a store - it was odd it came from a store since I ordered it online). We’ll see. Thanks again, my friend, and have an amazing weekend!!
@@FIERCE50PLUS You go girl!
I agree, if I am paying $725 for a bag I want to be the first owner and it has to be in perfect condition. That black one is unavailable so I'm just gonna wait 6 months to get it
Totally!!! The bag is beautiful for sure - I just wish they took more care when shipping it (wrap the handles and stuff the inside maybe). Just do better. I appreciate you watching!! 🩷🩷
For a long time, as the price of Chanel increased, I no longer thought I could afford it. I think I'll be happy that I have the kislux as my travel bag that I don't have to take care of. By the way, I'm sure no one will have a hard time telling the difference. Thanks for the comparison.
I ordered the exact bag and returned it as the size was too big for me and there was a scratch on the leather in the middle of the front "C". I was in store recently, and the SA said black on black in the 26 is coming soon. I'm on the list for when it arrives. I agree, I like all the packaging when purchasing brand new from Coach.
I know, right!?! There’s something about unwrapping a new coach bag! I hear you on the size - it’s a big girl! I hate yours was scratched - like where’s the quality control!? I hope coach gets it together cuz there’s def something about this quilted tabby line … I already know the black on black in the 26 is going to be stunning! Thank you so much for watching - I hope you have an amazing weekend!
Ooooo, Danette…I felt this with you! You got me over here cussing!😂 It is an exceptional bag but you deserve the EXPERIENCE! I can relate to the hassle and inconvenience of having to return, when it shouldn’t be necessary! Coach must do better, to ensure that QUALITY does not suffer with the explosive growth in popularity and demand! This bag is definitely on my wishlist but I may have to go in store to purchase, to save my sanity and my blood pressure!😂 Thanks for sharing the true unboxing, Friend! We can always count on you for truth and authenticity!🥰
Lawanda girl I’m over here literally loling 😂😂! Save your blood pressure is right 😂😂! Thank you for being with me and sharing in my frustration - like WTH!!! I agree with you - I think Coach needs a complete overhaul in how they ship their goods and needs to provide training so their reps understand the experience customers are looking for. But when I tell you this bag is stunning!!! Girl! I already sent this one back - the rep told me the replacement would come from the warehouse and should be factory wrapped. We’ll see.
I agree with you regarding the factory wrap. I want to pull off plastic & remove paper stuffing. When my packages come like that. I feel, it’s a return. That bag reminds me of the Saint
Laurent Loulou Chain bag.
Girl it absolutely is in the Lou Lou bag image!!! And I’d argue the look and feel of the Coach bag is just as good (possibly better 🤷🏽♀️). Like you I want to cut, pull, tug on the wrapping lol lol! Hopefully Coach will make it right. I already sent this bag back and the rep told me the replacement will come directly from the warehouse and will be factory wrapped. We’ll see. I appreciate you watching - have an amazing weekend!
I'm right there with you! It definitely looks like a return! For the price of the bag I would return it and get a new one. I'm sorry this happened to you. The bag is absolutely beautiful 😍 ❤ thank you for sharing.
I know, right!?! Customer service told me the bag was shipped from a store and that my replacement would come from the warehouse (so I already dropped it off at UPS)! We’ll see. I hope they make it right cuz the bag is stunning!! I appreciate you watching and hope you enjoy your weekend!!
I am with you. Should have been packaged properly. Gorgeous bag. Would you say that’s softer than the smaller version? I bought the quilted wallet in red at Macy’s and I was disappointed.
I know, right!?! I think the black is much softer than the colors. I think my chalk 26 feels pretty great but it doesn’t compare to the black. I think the colored bags have to be treated too much so it takes away from the suppleness?? The red is so saturated and looks beautiful online - I hate to hear that it’s not soft in person. Do you think you’ll exchange it?
@@FIERCE50PLUS thinking of getting the wristlet version. I will return the red quilted wallet but really want the lip print quilted wallet but it’s been out of stock :(
@@kristines3381 Girl Amazon has the lip wallet in stock! BUT … I have it and, like the bags, isn’t as soft as the black. So it might be a similar feeling to the red one (not sure). It’s really really cute tho …
Definitely a BOSS BAG! Thank God YESSS send her back! Ugh I am getting hot right now LOL I feel your pain! WE wand to see the Happy Unboxing when the new one comes!!!!
Girl I know you are lol lol! I can feel you getting hot! Girl this bag was already dropped off at UPS! I will def post an update once the replacement comes. I really hope it’s right because this bag needs to be in my collection .. it’s too good!!
I can feel your disappointment. I hope the replacement bag makes you smile ❤
I was so taken aback because I wasn’t expecting it not to be packed properly. But I have to admit it’s a stunning handbag. Like super pretty! Coach just needs to do better! Thank you, as always, my friend! Enjoy the rest of your weekend!
That is such a shame that they didn't package it properly. I am so sorry you didn't get that experience. I have the size 20 and I love it. The first day I wore it out I got a compliment. Again, I am so sorry you were denied that experience......shame on Coach. She is a big girl.......
Girl I was so bummed by the packaging but I have to admit it’s a stunning handbag!! Coach just needs to do better! And you’re right, she’s def a big girl!! lol lol!
I agree 100%. I personally don't want someone else's toss backs. Not to mention, you pay the same price as the first person, so you deserve the same quality and experience. Pretty bag, but a major fail on Coach for not repacking the bag like it was as NEW. Once it's a return bag, it's kind of "pre-owned" if you want to be technical. A pre-owned bag is usually less expensive AND lacks the proper chain protection, clasp protection, etc. I too would send it back.
Totally!! It was def a bit of a let down (esp when the other bags I’ve gotten from Coach were fully wrapped and protected). I truly wish Coach would’ve taken more care in repackaging the handbag - like wrapping the chain straps (as you said), stuffing the inside and ensuring there was protection around the bag. I don’t even mind getting a returned bag as long as I can’t tell it was returned! It takes away from the customer experience for sure. Thank you so much for watching and for your feedback!
I love you so much! I recently just found your kislux and i’m in love!! Your videos are so fun and you energy is just MWAH! keep living your life
I do understand how you feel. I send my daugther to buy my bag the chalk tabby 26 and i dont get the pretty box. What matter most is the bag is in good Condition
Girl this bag is stunning!! Coach is sending a replacement that’s hopefully nicely wrapped. We’ll see. I’m so excited you got the chalk 26! Have you been able to use it yet?? I’m still carrying mine but think I’ll switch out of it this weekend.
No not yet im going wear it to church today.
The tabby yellow is very pretty ask well. Tabby bag are so beauitful. Your black bag is pretty.
I'm still waiting on my tabby 20 to come in the mail it will be here on the 18. I have to wait ten day to get my bag that why i like to go get the bag from the store.
@@brendawarner4854 The yellow is a vibrant color, too!
OMG!! When I say I totally understand your disappointment, I received my Quilted Tabby 26 purse without a dustbag, and I was livid. I called customer service immediately to express my disappointment and they issued a discount BUT just like you said it truly takes away from the experience.
That’s unacceptable!! No dustbag?!? Coach has such good bags, especially the quilted tabby line IMO, but I wish they took more care in shipping the items. It really takes away from the experience for sure! I’m really sorry that happened to you.
Absolutely!! Hopefully these reviews made them aware, and it makes an impact enough to take action to do something about the lack of quality control.
Thats a beautiful bag. I'm considering this same colorway but in size 26. I hope your next bag is packaged correctly.
The quilted tabby line is amazing! I have the 26 in chalk and denim and love them! I don’t have anything negative to say about the handbag itself - the lack of care with the packaging is frustrating! I already sent it back and the rep said the replacement should come properly wrapped. We’ll see. Thank you so much for watching - have a great weekend!!
OK, for those saying it came that way due to her ordering "Gift Wrapped" is incorrect. Gift wrapped has tissue paper in bag, branding ribbon and upgraded box. Its packaged to give as a gift. It does NOT mean they remove all the protection from the bag chain/straps, etc. Here is another video of someone opening their "Gift Wrapped" Coach bag. Pay attention to the ribbon, tissue paper etc. That is gift wrapped. Also, notice her bag handles all have the protective coverings. This is because its a new bag. Protective coverings are in place to protect the bag during shipping. EVERY new Coach bag.... that isn’t a floor bag (used for display for customers to touch, try on, etc) or a return will have the protective coverings. Bags that are used for display or returned, as usually marked down to reflect that others have wore them, handled them and lacking protective coverings, etc. Please take a moment and watch this video of another opening her NEW Coach bag. You will notice hers is gift wrapped AND has protective covers on handles/straps, etc.
th-cam.com/video/fUSMZQ-y5HQ/w-d-xo.htmlsi=dSwHeZdyipKoLNJL
Thanks for the info.
The Tabby 33 is stunning! So sorry about the factory wrapping. Hopefully, they will get it right the 2nd time.
Thank you Ms Candace! I’m hopeful Coach will make it right! Enjoy the rest of the weekend, my friend!!
Yeah this is part of the reason I did a giveaway with the denim Cassie vs returning because I know how upsetting it can be to pay full price for a used or unwrapped bag. I know they aren’t ever going to run it back to the factory to rewrap and the customer can’t really experience the bag and see if we like it until we take all of the stuff off 😂 it is great that at least the condition is perfect on it
You doing that giveaway was beyond generous! Just amazing! I’m with you .. I need to pull, tug, cut all the wrapping off! lol lol! I already sent the bag back and coach said they’ll send a replacement. Hopefully it’s ok because the bag is gorgeous!!
Gift wrapped Coach bags, do not come with factory wrapping.
Thank you and that’s what someone else mentioned. I def won’t ask for gift wrapping in the future just to be safe. I do think they should’ve taken better care in shipping this bag though - I think if they wrapped the chain strap and stuffed the inside it would’ve been different. Bummer. It’s truly a beautiful handbag though. I appreciate you watching - enjoy the rest of your weekend!
Yes they do! I wish people would stop saying this. I worked for Coach for years. Her bag probably came from a store, where it was a return. All NEW bags, gift wrapped or not come with their handles, chains, etc with a protective covering. Gift wrapped means the box has a brand ribbon, the box is higher end and some locations will add a shopping bag as well. It's packaged to give as a gift to someone. Missing the protective coverings means it was purchased and returned or used in store as a shelf bag. Where people touch, try on, etc. Gift wrapped bags are NOT lacking protective coverings! For example... Here is a video of another person opening her "gift wrapped" bag. Notice her bags has all the straps covered to protect them during shipping.
th-cam.com/video/fUSMZQ-y5HQ/w-d-xo.htmlsi=dSwHeZdyipKoLNJL
Sis your feelings is justified‼️@coach needs to do better. Not only are we paying for the quality of their products, we’re paying to for the experience as well. I’m sorry you had to go through this. 😢
GIRL! I was hot 😡😡! Like WTH! The bag is absolutely STUNNING so I was excited to actually get it! UGH! But I’m hopeful coach will make it right. I sent back this bag so the replacement should be here soon. I’ll def post an update. Happy Saturday Friend!
This bag is beautiful 😍🖤 I understand your disappointment. I hope the next one comes factory wrapped! 🙏🏽
Girl this bag is so gorgeous! I’m hopeful Coach will make it right. I sent this one back yesterday so the replacement should be here soon. I’ll def post an update! Happy Saturday, my friend!
So sorry. Paying full price without the wrapping is crushing. I feel your pain. 😢
Girl I appreciate you! It was a whole let down. But I’m hopeful Coach will make it right because this bag is stunning!!!
Thank you so much for watching - I hope you’re able to enjoy your weekend!!
This was me last night. I wanted a lonnnng time to receive Coach Tabby 26 in Moss green which is only being offered through Neiman Marcus. So exactly what happen to you it was an obvious return and dented on the front. My heart dropped. I wrote on the return that I should not have to settle for second best at this price point. I hope you get to recreate the experience when you receive the new bag.
That’s crazy and unacceptable!! Where is the quality control!!! Like WTH! I’m so sorry you had that experience. I can totally relate to that sinking feeling .. it’s just disappointing. I already sent the bag back and the coach rep said the replacement should be properly wrapped. We’ll see. Thank you my friend .. have a great weekend!!
I totally get it. I have been going back-and-forth with a denim coach bag where I wanted the full experience but they canceled my order twice so when you were going off, I was over here in the background cheering you on because I get it.🤣 Sidenote that is a beautiful bag!!!
LOL LOL 😂😂!! Girl I appreciate you!! But like WTH?!? They canceled it twice?? That’s crazy! Not sure if you’re over it but Amazon has the denim 26 in stock! And this 33 is stunning!
I have 26 black with brass hardware and 20 black with pewter hardware. The leather definitely feels and looks luxurious! I'm thinking of size 33 now that i watched this video! 🤔
Isn’t the leather amazing!! It’s really plush and supple! You have to let me know if you get the 33! It would look really nice next to the 20 and 26!!
Good morning, I would absolutely feel the same way you’re feeling, in this moment! I hope you please return the bag and do another video! Smile and have a great day ✌🏾💐✌🏾
Your comment made me smile ☺️☺️, thank you!! I dropped the bag off at UPS and the coach rep told me the replacement will come directly from the warehouse and will be factory wrapped. We’ll see. I will def do an update video. Thank you again for watching - have a great weekend!!
We are twins 🖤🖤🖤but with that being said I totally understand...I returned a cassie19...to get a factory packed one...those heathens sent me one from another store the same way and the dust bag just thrown in there!!!
Girl the way I just hollered 😂😂😂😂!! Ooohh I know you were hot 😡😡! When I called and raised hell they told me the bag was shipped from a store. I told him I definitely want this bag but that I wanted it shipped from the warehouse with the proper factory wrapping. We’ll see what I get. But the bag is AMAZING!!
@FIERCE50PLUS lol🤣🤣🤣gurrrrllll I was pissed....oh great keep us posted...ur going to love her...I love mine 🖤
Because you asked for it to be gift wrapped.
This. If you want it factory wrapped, don't ask for gift wrap. You can't have both.
This bag is gorgeous! I totally understand your disappointment. I hope you keep it especially if you know its in perfect condition. I feel like it's hard to get these with no flaws from the unboxings I've watched. That orange is amazing on you. Based on several videos, I would visit the boutique if I choose to buy this one. I hope you have a better experience with the next unboxing.
It is def a gorgeous bag! I really wish they took more care in shipping it (like wrap the handles and stuff the inside). It was a bummer for sure. The bag, though, is stunning! And girl thank you! I got the sweater from The Loft on sale (like cheap cheap)! Lol!
Such a beautiful bag, but I completely understand about wanting it to be factory wrapped. On another note, I love the color of that sweater you’re wearing. 🖤🧡🖤
Thank you Shery!! Coach is sending a replacement so hopefully it’s right. We’ll see!
I got my sweater from The Loft and it’s on sale! Here’s the link: www.loft.com/sale/sale-sweaters/catl000053/766361.html?dwvar_766361_color=018531
I really like that bag in that size and color. I like that it’s big enough to fit all of my stuff. The only thing that keeps me from buying it is that it doesn’t have any feet. I think a bag that size/shape should have feet.
I purchased a Rogue colorblock bag in store when it first came out. It’s wine and camel color, has three different straps/handles(so I can carry hand, shoulder or crossbody), glove leather (I hate pebble leather), and it has feet! I filled it to capacity and then put it on crossbody and someone brushed passed me and the clip opened and the bag almost fell! 😮 I took off the crossbody strap and I realized that the clip hardware was not as secure as the big tote that I had been carrying. I went back to the store and they assistant manager said let me see what we can do. I waited and after a while they came back and said that I could purchase a piano strap to use while I’m waiting for them to repair my strap. The piano strap was fabric and my crossbody strap is leather, but I agreed to purchase it. After I swiped my bankcard their computer froze. At this point I am beyond annoyed and ready to go. (It’s already been over 30 minutes) I l’m standing watching the employees go from register to each of the handheld electronic pads and they could not find a record of my transaction. They said we can’t give you a receipt because there isn’t any record of the transaction. I pulled up my bank account and showed that the amount was pending in my account. The manager said, “I don’t know what to do!”, and I said, “You have the money and all of my information and I don’t need a receipt, if there’s any problem you can call me tomorrow and we can straighten it out. By this time my family and I have been in this store for almost 2 hours! The manager then had the nerve to say, “I will let you take the strap and I hope everything works out.” I felt the heat rise in my body but I calmly said, “Let me get this straight, you’re going to LET me leave the store with the strap that I PAID $108 for after I had to bring my brand new bag back after only having it for two days because of a defect in the workmanship on a bag that I paid almost $1,000 for?” I said, “I’ll tell you what I’m going to do, I’m going to give you this strap back and you can give me a refund and I’ll just wait patiently for the repair shop to fix the other strap that I already paid for from my bag that I have only had for two days!” I didn’t yell or curse anyone out like I was tempted to do and 2 hours and 45 minutes later I left the store with the work order for the leather strap! The manager called me the next day and apologized for the problem and said that the finance department found the transaction 🤬 and that they would issue the refund immediately. I didn’t answer any of their calls, and I ignore their emails about new releases. I finally got the strap back about 2-3 weeks later and it is exactly the same! 😮 I definitely think twice about purchasing from Coach. If you made it this far, thank you for letting me rant!! 💐🤦🏾♀️👜
GIRL NO WAY!!!! I’m heated for you 😡!!! That was unacceptable on so many levels!! I am stuck on “let you take the strap”! The strap you’re only getting to fill the void while the defective strap is being repaired! Like WTH! I can totally understand why you’re turned off from the brand. I hope Coach realizes they can lose good customers because of a lack of customer service on their end. I hope they undergo some serious training. I’m gonna WOOOSAAAHHH now …
@@FIERCE50PLUSand I remember when people were not really checking for Coach! I hope they get it together! I do like that they are keeping up with the trends. They have some really nice styles for a fraction of the price of the luxury brands. I don’t think I would ever pay retail prices for those high end bags. Tfs…I’ll see you in the next one.😉
@@ms.t9399 Let’s just hope they don’t try to raise their prices! I think all hell will break loose if they tried tho! Lol lol!
Beautiful bag it really fits a lot! I'd be tempted on it if they came out with more colors in that size. I have to agree with you it always bums me out too when they send such a delicate bag without proper packaging. They often just don't bother gift wrapping my orders at all. I usually end up going in store if I can because I get better service than online.
Yeh I really wish they would’ve taken more care with it. The bag is truly gorgeous though .. like stunningly so. If coach is smart they’ll def come out with more colors in this size. I appreciate you watching! I hope you enjoy your Sunday!
Hi there ! Today I received this same bag and had the exact same experience as you but also I had no hang tag!
Very disappointed! Hope you have gotten a better experience if you exchanged it.
Oh no!!! That’s upsetting 🤬! Coach needs to do better and take more care in how they package and ship their bags. It takes away from the experience IMO (especially at this price point). I did return mine and received one nicely packaged. I’m actually posting a video tomorrow on my tabby collection, including this one. It’s a beautiful handbag so hopefully Coach makes it right for you. Please keep me posted. Enjoy your weekend Ms Stacy!
@@FIERCE50PLUS oh great, I can’t wait to see your video ! Thanks for the reply !
The leather is amazing 🤩 I went into Coach this week to see it for myself. I was surprised.
Agreed on the packaging. I’ve seen some nice unboxing videos, so I’m sorry for your experience. Please let Coach know about it.
I want the large size like yours. The others are too small for me.
Thanks for sharing ❤
It is truly a stunning and high quality handbag! I already sent it back and the coach rep said the replacement will come directly from the warehouse and should be factory wrapped. We’ll see. I am truly impressed with the quilted tabby line overall so I’m hopeful Coach will make this right. I appreciate you watching!! I hope you have an amazing weekend!!
Yes, it appears to be a return. I have asked for the gift wrapping at times, and I know sometimes they have taken some of the wrapping off, but there was at least packaging on the chain and inside. I am so sorry that it was an upsetting experience for you. I hope Coach will make it right because this is a beautiful bag. Please come back and let us know your outcome. It definitely was a great video regardless. Your transparency is appreciated. Tfs❤
I hope they make it right, too. It’s truly a stunning and classic bag. Customer service told me the bag was shipped from a store and that my replacement will come from the warehouse (and factory wrapped). We’ll see. I appreciate knowing I’m not overreacting lol! Thank you so much for watching - I hope you have an amazing weekend!!
My mom bought one kislux and she loves it. It had been there for over 10 years when she went out with it.
Hi Denna, sorry if I misspelled your name. After budgeting and saving I finally order the Quilted Tabby 33 from Neiman Marcus last week Saturday as they one in stock. I received the delivery today and boy was I shocked! The bag was in its dust bag, in the box with no plastic. The chained were NOT factory wrapped, and had one little square paper in the front pocket area! Plus it was smashed in the back and had scratched on the bag! When I tell you I couldn’t call NM fast enough to tell them about themselves for sending me such garbage! So I promptly packaged that bag right on up and it will be at FedEx tonight! So yes packaging matters! I was so disappointed. I probably would have kept the bag if it was in new condition but this bag looked like it had been through some things. So unacceptable and disappointing! I’ll wait for COACH to restock and try again. Just wanted to share my story with you. 😊❤
OH NOOO!!! I am SO sorry that happened to you!! That’s maddening!! Like WTH!?! Smashed and scratched! UGH! I really don’t get why stores aren’t taking more care with their bags. I’m glad you sent it back. You’re so right that coach will restock at some point. I’m really sorry 😡😡😡
I’m confused this bag doesn’t seem to have any defects. Why send it back over packaging?
I feel you about Factory wrap
Thank you my friend!! I was def bummed about the packaging .. the bag is beautiful though! I appreciate you watching - enjoy the rest of your weekend!!
I know how you feel. I sent back 2 bags to Dooney when they came as I knew they had been returns. I understand.
you’re literally my comfort person i love you kislux !
She’s cute! I like the 33. Does it come in puffy/smooth Tabby?
It’s truly a stunning handbag! I don’t think it comes in the original smooth tabby style in this size. But hopefully they will release more colors and styles in the 33. Thank you so much for watching! Have a great weekend!
I hear you about the bag not being packaged. It’s a gorgeous bag and I am thinking about purchasing also. Thank you for sharing ❤
Hey Ms Jacqueline! Thank you so much for watching! The packing was def a bummer - just wish they took more care here. The bag is gorgeous though. Please lmk if you end up getting one and how you like it. Thanks again and have an amazing week ahead!
Baby I feel your pain. Six weeks ago I ordered a black Dakota bucket, large, on sale. When I got it the box was torn, no packaging, no dust bag, nothing inside but one strap, the other loose in the box. I returned it with a scathing letter. Hope you returned and let them know how upsetting it is…for the price, really? The second one I got was BRAND NEW. Then when they sent an email asking my opinion, I laid it out again. I received an email with a 25.00 gift card. Really gun shy now.
That’s unacceptable!!! Like WTH?!? That’s upsetting! I’m so glad you returned it and they sent a proper replacement. Yep I returned it and explained what a letdown it was to receive an unwrapped/packaged bag. Coach needs to take more care in sending out their items - wrap the handles, stuff the inside, something! It was a letdown for sure. They sent me a $25 gift card, too - seems like that’s their go to for unhappy customers.
Beautiful bag and I can understand your frustration!! I hope coach sees this!
Girl I was so irritated! Luckily Coach sent a replacement that was properly protected. I’m really glad because the bag is beautiful.
I truly appreciate you watching!!! Happy Wednesday!!
@@FIERCE50PLUS That is so good to hear 🩷
I totally get it and whenever I order something from Coach I'm so anxious to look at where it's coming from because if it's coming from a store it's going back!
RIGHT!!!! I haven’t had the best experience when it comes from a store. Warehouse only .. please and thank you!! lol!
Coach made it right and I got a warehouse bag. I’m happy now!!
I appreciate you watching! Happy Almost Friday!!
Hunty I carry my bags all year round but thts just me it depends on my mood wtf I want to wear!!! I don’t blame you for sending it back girl!!!!!💯💯💯💯
Girl thank you!!! It’s already at UPS lol lol!
I’m sorry this wasn’t a better experience for you. It’s hard to know what you’re going to get these days. The chain should have at least been wrapped & bag stuffed to keep the bag perfectly presentable and not dented/smashed. It doesn’t take much to make dents in these soft/quilted leather bags. Luckily, yours appeared to be in great condition. If you’re still going to return, go in store and request the new one, otherwise, there is no guarantee the next will be fully packaged either. If it’s any consolation, the bag is gorgeous, practical, and fitting the iPad is a definite plus! 😊
Girl this is a beautiful handbag!!! I was so frustrated with the unboxing that I called Coach right after I stopped filming! So they’re processing the exchange (already sent it back 🫣). I just wish they took better care wrapping it up. Like it only takes a second to wrap the handles and stuff the bag! Fingers crossed the replacement is ok cuz you’re totally right that there’s no guarantee another one will be better. We’ll see 🤞🏽! Did I say this is a beautiful bag!! lol lol
Gorgeous bag! Sorry for your frustration! Did the other bag come yet? Was it wrapped?
Thank you!! I think it’ll be a couple weeks before it arrives. I will def provide an update once I get it. I appreciate you watching!
I'm sorry you didn't get the experience you wanted. That bag is on my wishlist, I was thinking of going into the store even though its not close to me because I want to make sure its looks good. I agree an expensive bag should be treated a little better when sending it out to a customer.
Thanks my friend! It really is a beautiful bag. I agree - really wish Coach would’ve taken better care in shipping it. But I’m hopeful all will work out with the replacement. We’ll see! Happy Saturday - enjoy the rest of your weekend!!
All of your Tabby’s are beautiful but that denim one in the background is gorgeous 😍
Thank you!!! Girl this coach quilted tabby line has my full attention! lol!!
Ooh it's so disappointing that you didn't get a good unwrapping experience. I hate when that happens. The bag is beautiful though, you could send it back and see if they can send another one out.
Girl I love your channel! I think we both have a Tabby obsession! LOL! Yeh, I wish Coach would've taken a little more care in packaging the bag (minimally wrap the chain straps and stuff the inside). Bummer. But the bag is beautiful for sure! Thank you so much for watching - have an amazing week ahead!
@FIERCE50PLUS Yes, we are bag twins and I also love your channel. You have a great weekend as well.
I totall feel you..u are so REAL❤
Ah man! I'm sorry it wasn't packaged right. I do agree with you on that. I only have one bag that is is a front or flap opening bag. I don't like them. I don't know why, but I don't like that style of bag. They are very pretty though.😊
I hear you … flap bags can be cumbersome for sure. But girl these quilted tabby’s have a whole hold over me! Lol 😂! I already sent the bag back and I’m waiting on the replacement .. hopefully Coach makes it right.
Have an amazing weekend, my friend!!
@@FIERCE50PLUS
I hope Coach makes it right too.
You have a wonderful weekend!☺️☺️
Oh no Danette! What luck! It’s been my experience that Coach is so good about sending new items fully wrapped. I’m sorry this happened to you. But that’s ok because you’ll get a new one and love it that much more. What is that saying from Vanilla Sky? “The sweet isn’t as sweet without the sour?” Let us know when you get your gorgeous NEW bag. Much love to you from the Silver Lining Squad! 😉💕😘
SILVER LINING SQUAD!!! Girl I LOVE that!! You’re so right - the replacement will be amazing and I’ll be happy .. it’ll just take a few more weeks! I sent the bag back and coach said the replacement will come directly from the warehouse (and wrapped). We’ll see. I’ll def provide an update once I get it. I appreciate you, girl!! 🩷🩷
@@FIERCE50PLUS Oh good! I do not wear black bags and I thought it was so beautiful. Just this morning, as I was feeling the leather of my Olive Coach Madison, I thought to myself, “I’m ok without the Quilted Tabby,” and then you post this video. You are definitely a great influencer! Lol
@@emy0514 🥰🥰! The Madison is an amazing handbag for sure! That and the quilted tabby are def similar.
I agree with you. Especially given the price. Reach out & see what they will do. Sorry this happened to you.
Girl I contacted customer service right after I stopped filming! Lol! They initiated the exchange and are sending a replacement! Fingers crossed it works out cuz this bag is gorgeous!! Thank you so much for watching - have a great weekend!!
I felt your annoyance 😂
Lol lol 😂😂! I know … I wasn’t happy but I’m good now! lol!
Coach packaging via postal mail is ALWAYS trash they got me too girl. I ordered the black Coach heart bag and pink cardholder, my package was ripped and my bag was in a wrinkled plastic bag with little to no filler 🤬 Coach do better!
That would’ve made me mad, too!! UGH!! It really takes away from the overall experience. Do better is right!!!
You can go to the coach store in your area
I actually already dropped it off at UPS yesterday so Coach will send the replacement soon. I’m hopeful it’ll be ok.
@@FIERCE50PLUS Ok i do understand.
OMG she’s GORGEOUS!!!! Fireeeee!!!! 🔥 I want one! I need one! lol 😂 Major congrats on your new baby! 😉
She’s stunning!!!! If this was at any other store it’d be thousands more!! Crazy! I hope Coach makes it right and sends a proper replacement cuz I need this in my collection!!
kislux I love you so much and watching your videos makes my day brighter
Definitely exchange for factory wrap. Some people wouldn’t care. I’m like you. I’m going to be doing a Gucci TH-cam unboxing shortly and my SA knows to always leave all the packaging on. I don’t want her or anyone else to even open it to just throw it in a dust bag lol.
Girl I love your channel so much!! Can’t wait for the Gucci unboxing!!
I really enjoy the experience and seeing my bag nicely wrapped and untouched is a part of it. I’m hopeful Coach will make it right! But you really made my day (been following you for a while) .. thank you so much for watching!!
@@FIERCE50PLUS Aww that’s so nice to hear… and by the way, you’re right, that bag is absolutely stunning. But even though it seems to be in perfect condition you expressed it so perfectly that you want the full experience and you deserve the full experience.
You have 4 other tabby bags. Try not to be irritated about the 4th bag. Many of us can't even find one due to over consumption
Hey girl. OMG I would be so annoyed. That's definitely a return. I hope you're able to get a brand new bag that's properly wrapped and protected. It really is a gorgeous bag and I'm still loving mine.
I hope I get one too 🥴! They’re currently sold out so they’re supposed to ship one once it’s restocked. I still love the comparison you did on this vs the jumbo. So good! We’ll be twins soon!
Ugg, I hate when this happens. I've seen this happen to a number of people in their unboxing videos. I'm not sure why Coach does this; hopefully, they can get it together in their quality assurance department. I love this bag and wanted to get it for myself. I think the bag is so sexy too. Sorry for the fail, but it was still a good unboxing! 🙂❤
Hey my friend, thank you so much! I agree, it’s a stunning bag. I wish Coach took more care when they shipped their stuff (minimally wrap the handles and stuff the inside). UGH! I appreciate you watching - Happy Wednesday!!
This is sooooo beautiful!!! And I see your other babies (denim and Napa leather) in the background 🥰 Gorgeous!!!!!!
Thank you my friend!! Yeh this quilted tabby line is something special. I appreciate you watching!!
Praying your next unboxing of this beauty is all you want it to be!
Girl thank you!! It’s truly a stunning bag that I’m hopeful the replacement will hit the mark! I’ll def post an update once I get the new one. Thank you for watching and have an amazing weekend!!
Ohhh you look GORGEOUS in orange!!! Orange is my favorite color!!! Yessss TABBY GIRL!!!! Hahaha Uhhh Ohhhh I agree it should be factory wrapped from the Boutique!!! Grrrrrr!!!! You are the first one I have seen with the 33! How exciting to see it but I would call them and tell them you want to exchange. I feel like it is an exchange Danette. I am so upset for you Girl, call them for an exchange. I agree at Chanel this would be 12K! I don't b;ame you one bit for being upset.
I can totally feel you going through this with me!! LOL 🎢😂!! Girl as soon as I stopped recording I was on the phone with Coach!! They are processing the exchange and said the replacement will come directly from the warehouse (apparently mine was shipped from a store). We’ll see! But when I tell you this bag is stunning … it is STUNNING!
So I’m excited for my little orange sweater cuz I got it on sale at The Loft (like dirt cheap). It would look fabulous on you, too! Here’s the link (although I’m keenly aware you didn’t ask for it lol lol): www.loft.com/sale/sale-sweaters/catl000053/766361.html?dwvar_766361_color=018531
Coach know they dead wrong for that! A $700+ bag full price that is not brand new is absurd. I notice now when stock is low they send out whatever they have including returns and floor models which is ridiculous if people are paying full price.
Totally!! UGH! I just wish they took more care in packaging the handbag. It was a let down for sure. I really appreciate you watching!
I would return it and do a reorder
Girl I already dropped it off at UPS! The coach rep said the replacement will come directly from the warehouse (mine was sent from a store) and should be factory wrapped. We’ll see.
That is a gorgeous purse. 🤩
Thank you so much for watching, Debra! I hope your week is going well! 🖤🖤
Thank you my friend, xoxo❤
I really appreciate you watching!!! Have a great weekend!!
It's definitely a beautiful bag, but you didn't pick it up from a yard sale. You ordered it directly from Coach. Unless Coach intends to provide you a discount for accepting someone else's reject, I'm totally on board with you sending it back.
Girl this made me literally lol 😂😂! The bag is made with a delicate leather so it’s odd coach wouldn’t take extra care in shipping it out. It’s frustrating for sure! The bag is stunning though .. like it’s gorgeous!
But it is a beautiful dayum bag!!!! I love it🖤🖤🖤🖤
IT’S SO GOOD!! Like seriously … it’s just beautiful! I’m really hoping the replacement is packaged right. I’ll def give an update once I get it.
FACTS omg I'm upset with you the real experience was ruined I pray you returned & got to experienc you deserved it's too expensive not to get that-❤❤❤❤ it nevertheless
Girl I was so hot!!! I returned it shortly after I stopped recording this video lol 😂😂! But Coach made it right and sent a properly packaged bag. I love it! Now I will say it shows wear more than my other tabby’s but other than that, it’s perfect 🖤🖤
I have that bag in size 20 I love it🖤
I love the 20 size! This coach quilted tabby line is too good!
🖤🖤🖤
Thank you for watching!!!
Yea coach know they wrong!!! 😡😡😡😡
Right!! Like where’s the shipping quality control!!! Girl I sent it back and just waiting on the replacement. I hope that one comes properly. We’ll see!
Good Morning, it is a black beautiful😍
It’s def a stunning and high quality bag! I hope coach sends an acceptable replacement. We’ll see! Happy Saturday, my friend!
Thts beautiful bag
I truly appreciate you watching! Thank you so much!
Very pretty
Thank you Brenda! I am waiting for the replacement so hopefully Coach makes it right. We’ll see.
@@FIERCE50PLUS My sister I say this in love since the bag in good condition I think you should keep it.
@@FIERCE50PLUS next time call them and tell them what you want.
Oh Lordy
Thank you so much for watching!!
I totally understand 😊