Very interesting video, Chris. You put a lot of very useful and helpful information into this video. Thank you. The 'office' part had a some real gems of info. Regarding the 'office' part of the video, it looks like your camera is slightly tilted. The view is interesting in that in that we seem to get a better view of your and you look more comfortable in that you sat back in your chair instead of being hunched over and away from the camera. It looks good. With you being so off to the side it opens up the possibility for you to put 'infographics' and such like on the screen in the space beside you. Such a thing may help you get more technical points across. It will be interesting if you do this, particularly if there were, for example, basic animations that showed what you were talking about. This would also open you up to the possibility of doing videos that may not have on-site content but had just a much value in them, a more 'tutorial' type video for want of a better way of putting it. Regarding my own thoughts on your site work, I agree that the fan was initially shaking very badly but when then towel was removed the fan ran very well - or at least it appeared to on camera. It may well be one of those things that needs to be observed with one's own eyes, and ears, to make a judgement and recommendation. Regarding the amount of grease that was apparent in the video, I would also consider why there would be so much making it as far as the fan as there should be separator devices in the kitchen area. As it was possible for a towel to get to the fan in the first place, I wonder if everything was in order in the system prior to the fan. You talked about taking the customer by the hand and scolding them. In my experience, I've almost never taken that approach with a customer as it rarely has a positive outcome, particularly longer term. I do try to show the customer what is going on. If they are willing to go up on the roof, and it is safe for them to do so, then I would take them up and show them as long as it is in the best interests of the parties concerned to do so. A picture is worth a thousand words, so they say, and with some people actually seeing something this bad can make them a lot more diligent and save you a lot of talking as the reality will speak for itself. They may also be very grateful for the opportunity to really understand something which is potentially very good for future business, could be particularly good for business if the person remembers how awesome you are and recommends you at their next job! Do I think you made the right decision recommending replacing the fan? Knowing you are a perfectionist, the other issues you mentioned such as the motor overheating and in the interests of avoiding a negative callback because history repeated itself, then I'm inclined to say yes. You know your customer, I don't. It was likely the most cost-effective solution longer term as long as the cleaners can get the job done properly cleaning the grease off. It's also the only way you can put any kind of guarantee on all your remedial work. Great job, Chris.
I completely agree with your recommendation to replace the fan, it was definitely warranted, given the massive amount of grease leaking everywhere. Thanks for the awesome video Chris! 👍🏻👍🏻
Another solid diagnosis and a great example of how you’ve reached mastery in your craft. You knew it was a towel from the get-go. I love that phase of the career when your intuition gets dialled in. As for the suspect cook.. “lie, deny, and act surprised!”
Ive been this trade for 6 years...mostly specializing in refrigeration and commercial units. this man is the only guy i can stand to watch, apart from hvac school/kalos. This man keeps it real and always down to business. Ill never move to cali but i would love to work this guy. hehe
I completely agree with you, you got them up and running and gave the customer your honest, professional opinion. You would likely make more money continuing to fix the old terdburger than replacing it but replacing it is what I would have done if it were my money (and roof) on the line
You just do your job. Smart enough to keep out of the drama. If you tell a”manager” to go on a roof and they pull a towel out and lose a finger or worse it will be on you . Or when they flip the fan up and hinge breaks and lands on someone, you get the blame.Make a site visit document make recommendations and move on.
This brings back memories...in our case, those fans usually were integrated into the ductwork inside the building. So you had to surgically remove it from the attic or concealed spaces. Horrible that stuff was everywhere, you your tools and a lot of stuff were soaked, one day to clean all and that smell stayed for wuite some time. Best prctice was those white one way protection overalls and a lot of plastic bags and foil...and dome old tools. And yes its best when a technican has a look since you can often alredy hear if someting is wrong, bearings broken, a balance counterweight flew off the wheel, things came loose, etc. But I really dont miss those jobs at all:p
As others have said: case-by-case. I would add to that if you're talking about a big franchise chain restaurant, my first choice would be to start the truck and the hour meter. If you're working with the same person for a while and you decide you can trust them to be your eyes and ears, then it's possible to make an exception in that case. I would also be careful about it, because if the Home Office hears that you're delegating your contractual responsibilities to their employees, you may get your contract canceled.
From the way it was stated before we saw it I definitely figured out that this wasn't the first towel in the fan event. I'd rather take a towel in the fan than a dead bird. From my perspective when it comes to customer - it depends on the customer. Some of them are quite skilled, others aren't. If there's a skilled customer that's having their business far away then I'd definitely take some time to show them some basic things to at least save time from the most obvious stuff that can occur.
Working in the apartment industry, I've seen guys attempt to walk a resident through something like shutting water off to their home and break the main water shut off and make it worse. I don't trust residents to touch anything. Not to mention, they are paying a substantial amount of money to have me take care of it. Don't rely on customers to do your job.
Yeah, but they aren’t paying you out of pocket by the hour. Here, the restaurant is strongly incentivized to not have to call bro out in the middle of the night on overtime and charge the restaurant like a bajillion dollars to do walk up to the roof, tip a fan, and pull out a rag.
We have the same "not owning up" problem but it is called "The bored crewman" problem. A crewman inadvertently clicks on something, generally out of boredom, and, if he is very unlucky, twenty years of important data seems to disappear. Not wanting to be fired, he doesn't report it so the captain or the mate who is responsible find out about the "lost" data by surprise and calls me extremely pissed off. The fix is about two clicks and whoever I am talking to is grateful and apologizes for all of the bad names he called me and the software :). I am not above a sanctimonious lecture about the importance of backing up data at this point.
As for exchanging the fan I agree, too. Unbalance at those speed and vibration will quickly damage the bearings and other components, this accumulation of grease is a risk of overheating and a sewere fire hazard...cleaning and refurbishing it would be a total by effort...apart from that you most likely compromise tge coil insulation by agressive degreasers...so this exchange was a very good idea and a solution instead of putting a problem on hold. As for dealing with customers I didnt discuss much. Its their money I make recommendations, tell them the facts and things like tgat they are supposed to put the mesh filters into tge dishwasher after every shift(which tgey mostly never do) and I relieve myself of responsibility by stating poor conditions and findings in my work report. If tgeres a fire on the roof there may be the question who was last there and could I have seen hazards. But over here, if tgey have a gas or coal stove, the chimney sweep also checks ventilation on a regular basis, taking CO Measurement, checking for fire hazards. And that guy has tge power to shut down the business if tge owner sits problems out
This fan motor is a closed type so there would be very little risk of the degreaser getting inside it. But with that said agree it was best to just replace the whole entire fan.
Buenas tardes Chris, pienso que tú decisión es muy buena y responsable, si dejas ése equipo funcionando así como estaba, tal vez los daños serian mucho mayor. Además de no aplicar las limpiezas de mantenimiento que se requiere. Tú decisión muy eficaz otro problema que resuelven. Saludos desde Coacalco Edo de México.
07:50 - I'm **serious** here. How could you call a human an 'adult', when they cause a trouble, intentionally or accidentally, and then they just... pull their noggins in between their shoulders... like KIDS would do! And not ~$c?i@$ ***OWN*** up their mistake. And I'm talking here as an admittedly not fully grown up under the dome.
The customers aren't gonna change, no matter how much you lecture them, so there's no need to waste your time. You done exactly what should have been done on this call.
Are debris related failures a substantial percentage of exhaust fan failures? Would it justify a fixed non-rotating cylindrical metal mesh filter just before the vanes , allowing grease to drip into the catch pan?
Always install an exhaust fan horizontally, not vertically whenever you possibly can. Just takes a little more sheet metal and the motor bearings will thank you by decades of use.
As soon as I saw that Fan , it reminded me of the scene where 'Old BoB' first meets Maximilian... if you're a middle aged Gen-X, then you'll know which movie!
I'm partial to you can avoid these issues most times by not doing these things but still understanding things happen. I try not to be upset about things that happen because I know sometimes things just happen
The towel could have damaged other things, by contact or vibration. Once you removed the towel and tested that it was still balanced, the fan is good to run so the cooks can cook. The grease issue is a separate issue that you documented and replacement is the fix for it (according to you, I'm not HVAC). This could have ended with you informing the customer that a towel was removed from the unit, and that you recommend they replace it due to it dumping grease, and they could have said 'no' to the replacement. In this case, they opted to replace the fan.
You can only do so much and you certainly can't fix stupid You can put a hundred stickers in a hundred different languages on the hood to prevent such thing happening and it would still happen "Works by design" is always an option. Some chicken wire in the hood would have caught that towel but presents other problems for cleaning the duct, grease build up and so on
@watermanone7567 you would spend hours if not days trying to get few bucks back on something no one cares about. It doesn't affect the performance and ping pong game of who is to blame isn't worth the time
Just give him the facts hey I found a towel in the blower Don't tell him why you think it's up there just tell him hey this is what I found and let them connect the dots however they connect the dots give them price points so that they have options and you're doing your job well
The fan was running very well after the towel was removed. I think you could’ve given them the option to try and have the fan cleaned professionally and see what happens there could’ve been some real life left on that fan.
Very interesting video, Chris. You put a lot of very useful and helpful information into this video. Thank you. The 'office' part had a some real gems of info.
Regarding the 'office' part of the video, it looks like your camera is slightly tilted. The view is interesting in that in that we seem to get a better view of your and you look more comfortable in that you sat back in your chair instead of being hunched over and away from the camera. It looks good. With you being so off to the side it opens up the possibility for you to put 'infographics' and such like on the screen in the space beside you. Such a thing may help you get more technical points across. It will be interesting if you do this, particularly if there were, for example, basic animations that showed what you were talking about. This would also open you up to the possibility of doing videos that may not have on-site content but had just a much value in them, a more 'tutorial' type video for want of a better way of putting it.
Regarding my own thoughts on your site work, I agree that the fan was initially shaking very badly but when then towel was removed the fan ran very well - or at least it appeared to on camera. It may well be one of those things that needs to be observed with one's own eyes, and ears, to make a judgement and recommendation.
Regarding the amount of grease that was apparent in the video, I would also consider why there would be so much making it as far as the fan as there should be separator devices in the kitchen area. As it was possible for a towel to get to the fan in the first place, I wonder if everything was in order in the system prior to the fan.
You talked about taking the customer by the hand and scolding them. In my experience, I've almost never taken that approach with a customer as it rarely has a positive outcome, particularly longer term. I do try to show the customer what is going on. If they are willing to go up on the roof, and it is safe for them to do so, then I would take them up and show them as long as it is in the best interests of the parties concerned to do so. A picture is worth a thousand words, so they say, and with some people actually seeing something this bad can make them a lot more diligent and save you a lot of talking as the reality will speak for itself. They may also be very grateful for the opportunity to really understand something which is potentially very good for future business, could be particularly good for business if the person remembers how awesome you are and recommends you at their next job!
Do I think you made the right decision recommending replacing the fan? Knowing you are a perfectionist, the other issues you mentioned such as the motor overheating and in the interests of avoiding a negative callback because history repeated itself, then I'm inclined to say yes. You know your customer, I don't. It was likely the most cost-effective solution longer term as long as the cleaners can get the job done properly cleaning the grease off. It's also the only way you can put any kind of guarantee on all your remedial work. Great job, Chris.
I completely agree with your recommendation to replace the fan, it was definitely warranted, given the massive amount of grease leaking everywhere. Thanks for the awesome video Chris! 👍🏻👍🏻
It's also a safety hazard for other contractors on the roof. Over time, a rubber style roof can be compromised from grease pooling on it.
Im drunk laughing my nuts off at "when cooks suck up a towel"
What ya drinkin ?
Another solid diagnosis and a great example of how you’ve reached mastery in your craft. You knew it was a towel from the get-go. I love that phase of the career when your intuition gets dialled in. As for the suspect cook.. “lie, deny, and act surprised!”
No I would not just leave it.I would have talked to the owner about everything and come to a decision.You did a good job
Ive been this trade for 6 years...mostly specializing in refrigeration and commercial units. this man is the only guy i can stand to watch, apart from hvac school/kalos.
This man keeps it real and always down to business.
Ill never move to cali but i would love to work this guy. hehe
Thanks bud, I appreciate that
I completely agree with you, you got them up and running and gave the customer your honest, professional opinion. You would likely make more money continuing to fix the old terdburger than replacing it but replacing it is what I would have done if it were my money (and roof) on the line
Great video. Thank you for sharing
I’m new to commercial. It still blows my mind how often I’ve seen exhaust fans like this. So gross 🤢
Nice work Chris.
You did the right thing great video
Excellent shot of the fan and the moon.
5:52 Who dropped the fan and put that huge dent in the air guide?
You just do your job. Smart enough to keep out of the drama. If you tell a”manager” to go on a roof and they pull a towel out and lose a finger or worse it will be on you . Or when they flip the fan up and hinge breaks and lands on someone, you get the blame.Make a site visit document make recommendations and move on.
Exactly right
Here is a suggestion, when cleaning something like that use dawn power scrub spray.
This brings back memories...in our case, those fans usually were integrated into the ductwork inside the building. So you had to surgically remove it from the attic or concealed spaces. Horrible that stuff was everywhere, you your tools and a lot of stuff were soaked, one day to clean all and that smell stayed for wuite some time. Best prctice was those white one way protection overalls and a lot of plastic bags and foil...and dome old tools. And yes its best when a technican has a look since you can often alredy hear if someting is wrong, bearings broken, a balance counterweight flew off the wheel, things came loose, etc. But I really dont miss those jobs at all:p
I had the exact service call on this same day and one the day before I could hear it from the parking lot when I pulled up
That grease buildup is big enough fire hazard that the restaurant ends to be shutdown until the grease duct is cleaned.
Working in a casino, I've watched stewards use a broom handel to wipe those areas off, and I deal with this frequently.
As others have said: case-by-case.
I would add to that if you're talking about a big franchise chain restaurant, my first choice would be to start the truck and the hour meter. If you're working with the same person for a while and you decide you can trust them to be your eyes and ears, then it's possible to make an exception in that case.
I would also be careful about it, because if the Home Office hears that you're delegating your contractual responsibilities to their employees, you may get your contract canceled.
From the way it was stated before we saw it I definitely figured out that this wasn't the first towel in the fan event.
I'd rather take a towel in the fan than a dead bird.
From my perspective when it comes to customer - it depends on the customer. Some of them are quite skilled, others aren't. If there's a skilled customer that's having their business far away then I'd definitely take some time to show them some basic things to at least save time from the most obvious stuff that can occur.
Working in the apartment industry, I've seen guys attempt to walk a resident through something like shutting water off to their home and break the main water shut off and make it worse. I don't trust residents to touch anything. Not to mention, they are paying a substantial amount of money to have me take care of it. Don't rely on customers to do your job.
Yeah, but they aren’t paying you out of pocket by the hour. Here, the restaurant is strongly incentivized to not have to call bro out in the middle of the night on overtime and charge the restaurant like a bajillion dollars to do walk up to the roof, tip a fan, and pull out a rag.
@jordanhenshaw $1000 to save equipment vs being forced into $50,000 sounds like a good deal to me
We have the same "not owning up" problem but it is called "The bored crewman" problem. A crewman inadvertently clicks on something, generally out of boredom, and, if he is very unlucky, twenty years of important data seems to disappear. Not wanting to be fired, he doesn't report it so the captain or the mate who is responsible find out about the "lost" data by surprise and calls me extremely pissed off. The fix is about two clicks and whoever I am talking to is grateful and apologizes for all of the bad names he called me and the software :). I am not above a sanctimonious lecture about the importance of backing up data at this point.
That towel put that fan in 'clown' mode.
As for exchanging the fan I agree, too. Unbalance at those speed and vibration will quickly damage the bearings and other components, this accumulation of grease is a risk of overheating and a sewere fire hazard...cleaning and refurbishing it would be a total by effort...apart from that you most likely compromise tge coil insulation by agressive degreasers...so this exchange was a very good idea and a solution instead of putting a problem on hold. As for dealing with customers I didnt discuss much. Its their money I make recommendations, tell them the facts and things like tgat they are supposed to put the mesh filters into tge dishwasher after every shift(which tgey mostly never do) and I relieve myself of responsibility by stating poor conditions and findings in my work report. If tgeres a fire on the roof there may be the question who was last there and could I have seen hazards. But over here, if tgey have a gas or coal stove, the chimney sweep also checks ventilation on a regular basis, taking CO Measurement, checking for fire hazards. And that guy has tge power to shut down the business if tge owner sits problems out
This fan motor is a closed type so there would be very little risk of the degreaser getting inside it. But with that said agree it was best to just replace the whole entire fan.
Buenas tardes Chris, pienso que tú decisión es muy buena y responsable, si dejas ése equipo funcionando así como estaba, tal vez los daños serian mucho mayor. Además de no aplicar las limpiezas de mantenimiento que se requiere. Tú decisión muy eficaz otro problema que resuelven.
Saludos desde Coacalco Edo de México.
07:50 - I'm **serious** here. How could you call a human an 'adult', when they cause a trouble, intentionally or accidentally, and then they just... pull their noggins in between their shoulders... like KIDS would do! And not ~$c?i@$ ***OWN*** up their mistake.
And I'm talking here as an admittedly not fully grown up under the dome.
The customers aren't gonna change, no matter how much you lecture them, so there's no need to waste your time. You done exactly what should have been done on this call.
Are debris related failures a substantial percentage of exhaust fan failures? Would it justify a fixed non-rotating cylindrical metal mesh filter just before the vanes , allowing grease to drip into the catch pan?
You asked for 2 cents,I would have installed the same cfm exhaust but installed an adjustable cfm if the drive is not working.
Always install an exhaust fan horizontally, not vertically whenever you possibly can.
Just takes a little more sheet metal and the motor bearings will thank you by decades of use.
As soon as I saw that Fan , it reminded me of the scene where 'Old BoB' first meets Maximilian... if you're a middle aged Gen-X, then you'll know which movie!
Nice wall logo
The best grease cleaner is a bottle of Awesome.
7mins good info the rest . forget the office parts.
The minor dent has no real impact on the fan. Stop stressing guys.
I'm partial to you can avoid these issues most times by not doing these things but still understanding things happen. I try not to be upset about things that happen because I know sometimes things just happen
That's a good point, I try not to get to worked up over silly things anymore, it's not worth the stress.
ty gn
Why no screen over the fan intake ?
Why didnt you go to the other fan and get the data ? them look the same size fan..
I would have noted it and try to have them get a replacement fan in which they keep on the side till needed
Never will Happen. Proactive is NOT in their Vocabulary, Ever. 👎
How many employees do you have if you don’t mind me asking? And how long have you been in business
How much CFM are those fans on maximum speed full speed
too many,probably about 3000 cfm.
@ really are there fans that go higher than 3000 CFM like 10,000 CFM or 20,000 CFM or even like 50,000 CFM or no
@@mustangdbest220 In restaurants 1 hp 3000 cfm's 1.5 hp 4000 cfm's anything bigger requires special electrical power.
@ seriously Woww damn
I would love to put a 20,000 CFM fan in my bedroom ceiling and then in the bathrooms and one in the kitchen 🤣🤣 helllll yaaa
How does that even happen 😊
it looks like the grease tube is longer then the pan so the grease is going to drain on the roof
It was repaired before we left I saw the same thing while filming the final clip
@@HVACRVIDEOS wasn't being mean but thank you for reaching back
its danceing
The towel could have damaged other things, by contact or vibration.
Once you removed the towel and tested that it was still balanced, the fan is good to run so the cooks can cook.
The grease issue is a separate issue that you documented and replacement is the fix for it (according to you, I'm not HVAC).
This could have ended with you informing the customer that a towel was removed from the unit, and that you recommend they replace it due to it dumping grease, and they could have said 'no' to the replacement. In this case, they opted to replace the fan.
eww kitchen pooooo
You can only do so much and you certainly can't fix stupid
You can put a hundred stickers in a hundred different languages on the hood to prevent such thing happening and it would still happen
"Works by design" is always an option. Some chicken wire in the hood would have caught that towel but presents other problems for cleaning the duct, grease build up and so on
I agree, there is only so much one can do to prevent issues from happening.
Yes, I noticed the big dent in the fan also and if these videos are really for your employees, why are you pushing merch at the beginning?
There was a big dent in the new fan??? Was that discounted?
Not in our world
@@Small-Kitty-Paws Why would that be?
It goes on the roof... Why do cosmetics matter as long as it works correctly.
Because the customer paid for a new and perfect product. Would you pay full price for a new car with a dent in it. If so, you need to see a counselor.
@watermanone7567 you would spend hours if not days trying to get few bucks back on something no one cares about. It doesn't affect the performance and ping pong game of who is to blame isn't worth the time
Just give him the facts hey I found a towel in the blower Don't tell him why you think it's up there just tell him hey this is what I found and let them connect the dots however they connect the dots give them price points so that they have options and you're doing your job well
The fan was running very well after the towel was removed. I think you could’ve given them the option to try and have the fan cleaned professionally and see what happens there could’ve been some real life left on that fan.
nothing better than having a spare exhaust on the roof.
@@MariosACandRefrigeration t
True, but I bet it was taken away.
74th thumbs uP
🤢🤮
jeasus christ a 7 minute video with 13 minutes of you talking at the end ?
😂
@HPad
Yes