Future of BPO Call Center Business In Pakistan - Ali Janjua (Co-Founder WORK) | NSP
ฝัง
- เผยแพร่เมื่อ 7 มิ.ย. 2024
- Connect with me:
/ naeem.sikandar
www. NaeemSikandarPodcast
Welcome to another episode of the Naeem Sikandar Podcast. In this episode, our guest is a very well-known person in the call center industry in Islamabad, Mr. Ali Janjua, the CEO of WORK BPO based in Bahria Town Islamabad. Tune in to gain valuable insights into the call center industry, learn about the challenges and rewards of running a BPO business, discover the importance of effective communication and commitment, and explore the growth prospects of call centers in Pakistan. Don't miss this informative episode filled with practical advice and inspiring stories.
What We've Discussed:
00:00 Highlights
00:49 Intro
03:00 How Ali Janjua started his journey
06:11 Importance of communication skills in BPO
08:50 Commitment is more important than talent
11:57 Why Ali Janjua started his own company?
13:37 2011 Challenges for Touchstone Communications
18:23 Long-Term Plan of WORK BPO
20:28 Do we care about our employees?
22:22 Hierarchy of BPO Business
24:04 Rewards & Recognitions for employees
26:45 Salary structure of WORK and other BPOs
30:53 Step-by-step process of closure in BPO
34:30 Importance of data & conversion rate
35:20 Why does BPO make their employees exhausted
38:40 How we motivate our employees
42:20 Do more than what you're getting paid for
44:10 Promotion system in WORK BPO
49:30 Growth Structure of our company
50:51 Difference between the BPO Industry of Pakistan vs India
53:23 Biggest Growing Niches of call centers in Pakistan
55:07 Reason behind the success of our business
59:30 Contact Info of Ali Janjua
1:00:28 Last message to motivate you to your success
1:03:31 A humble thanks to Ali Janjua
Connect with the Guest:
/ askalij
/ alijanjuaofficial
/ @askalij
w4work.com/
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Wow...! Listened to Naeem's podcast for the very first time and Really impressed by his questions asking skill.
And most importantly he never interrupted his guest and gave him opportunity to complete his talk everytime.
Really impressive. 👏
Those who know ali janjua he's the top g of pakistan no comparison of alij💝💝
Naeem you did a fantastic job asking questions relevant to the industry. It was a myth buster session and Ali bro you have always been a motivation for the youth especially working in the BPO sector. Wish you all the best to both of you guys.
I used to follow Ali J Bhai a few months ago and found him to be an incredibly caring and loving person with a strong sense of business ethics. I have always admired him and really hope to meet him someday. I am truly inspired by the way he has established his business and is excelling in the industry. Wishing you more power and success, and may Allah سُبْحَانَهُ وَتَعَالَى always bless you.
MA SHA ALLAH. Hz sooooo concerned about his employes. Koiiii b inky sath kaaaam krnyy k baaad Inka fan hojayaay May Allah blesses u alooooot Ali Bhai ameeen
Ali Bahi Is, Gave me Opturnity And Change my Life Along With So many Others❤❤
jazaklAllah sir😊for your precious time to give us
Ali janjua Boss ❤❤
Most humble person I had ever met
Ali J Bhai made the revolution in BPO industry. People who are talking foolish about BPO's need to learn first. Ali J is Love
Knowledge is Power 👍
Naeem.bhai deaerve more subscribers as he always brings new concepts to come understand in his podcasts
ALLAH BLESS YOU ALI BHAI ALLAH GIVE YOU MORE SUCCESS AMEEN ❤
Ali janjua best person work good company so far
Best Host and amazing guest. all the industry related questions were asked no bluff only pure content
Interesting. 👍
Podcast with Sahil adeem was very good.
Best interview
Ali janjua bestest mentor 💯❤️
Do Part 2 Of This Video. 👍
Bhi fan hogya ap ka👍👍👍👍
Really good very big thinking to give some thing to someone with no expectation of return...
Well baba or founder of BPO in Pakistan is Zia chishti CeO of Trg, DGS, IBex and other companies 😊
Geo Ali Bhai
Well.... Outbound/leadgen/telemarketing work is mostly run by BPO companies on outcome basis..... i.e. commission based work. In India the significant BPO players dont take commission based work. So outbound work is kinda easier to win, tougher to manage and make money off of. Mature/well established Indian BPO players havent been doing outbound work in I5+ years.
Then what Indian BPO's Do ? Kind of work.
@@rishiraaj.580 Scam calls
real G !!!
He is Super gentlemen i want to be a part of his company❤🎉
the thing he talked about washroom nahi jany dyty and all that its true in a very very big BPO named mind bridge they even cut your money for going on washroom and prayers I used to have 2000 rupees deduction every month for just for going to prayers not even for washroom. I never drink much water on my job time because agar wash room jana par gaya to break lagwani pary gi which will be unpaid same as for prayers.
Mindbridge please look at this postcast
❤
He is lying....He do not give any basic salary and also no attendance bonus of 10,000without sales.A full timer should have 16 sales to get attendance bonus of only 7000,while a part timer should have 10 sales to get bonus of 5000 only.
Please don't lie here.
Bilkul thk kaha apny... Or ek lead ka 1000 ni pay krty ye log first lead ka 500 second ka 1000
bro if you have 2 sales in month what they do ive salry or not
ap ny Ali Janjua k sath kam kia hai ?
Call centre is all about sales
@@randomgirl02yes I do
Well, been through full podcast. I respect his journey and efforts but some of the thing I felt were too much from AJ bhai. iykyk
Touchstone communications 👍
I joined it in 2017 and by that time you recently left it.. and most of people were leaving TS to join your Work..
I really wanted to go there too.. but then I got to know from people that you only Hire male candidates 😂😂
Ab Kia Mard banu😂😂😂
Phir mujh se Mard nhe bana gya😂
Phir I left..
Ohh , I also spent 2020 one long year at Touchstone, but this thing is for sure there's alot to learn from TS. It took me 3 years in total now I had my own center
lol 😂
What's the name of your center? @@muhammadimadinayat8676
The division of chapters is always confusing in this podcast.
Aap ka call center Kahan hai Ali bhi
Naeem sikander no offence but try to concise your question and let the guest speak more
51:10 kya bola tune😂😂😂😂
Firstly he say he was poor then he’s like i have done olevels stop making people fool , a poor person cant afford this
Mind bridge is the name of the company
I don't think so..
They don't pay 10k on coming on time
its name is W4 work
Murree road pr Jo office hai uska name
Work delta branch in rehmanabad nadra building.... I work there
This is his side of story while on other hand if you see Touchstone made him everything which he claims to be right now but in return what he gave to Touchstone everyone will be surprised to know.
What?
Top rated scamer in call centre industry Ali Janjua
How?
Any horror story to share?
If no sales incase, he/she will get 15k only ?
a person is hired for the sake of making sales, and the gross salary is paid for that very reason, so if you do not make sales, why should someone be paid the gross? Took me sometime to understand it but after sometime in the industry I understood k everyone works for their own profit, so if you're not providing profit to the latter, he won't provide anything to you.
Well, I just wanted to share that Indians and the Philippines are doing fraud in bpo, however in Pakistan we have both campaigns for customer services as well as sales (inbound and outbound). So please don't say things if you don't know. Ibex, Mindbrige, Systems, Motive etc. These are the big names that are working on both projects, and there are a lot of companies that are working on different projects.
How did he manage to do O levels when he had no money?
Same question
You have seen a tough time Ali bhai but now you are giving a tough time to your employees. Sorry to say you never bother to look into the issues. I would say hathi key daant khaney key or dikhaney key or
Honestly it seems to be paid Podcast, is it?
The poor chap don't know the big IT companies of India also have their BPO vertical HCL, wipro, Tech Mahindra and so many others. The number of Indians who can speak in far better accent pakistanis are more than your population. They are really living in a different world. Feel sad for them.
Can you explain it in an easy
Improve your questions Naeem bhae
T ,
why he purposely make people work more then shift hours ?
DGS , Mindebridge u cannot go to toilet if ur getting calls 😂
Plz don't lie here... Ap log har sale ka 1000 pay ni krty.. First sale 500 second 1000 ki mostly agents sy day my 1 sale e generate hoti a as a part timer... Plz hr sale ka 1000 ti pay kren na.. Month end py kch na kch earn kr saky sb
Is job Mai app logo ko call karay gay aur agar sales ho gaye tab paisay milay gay aur agar sale na kar sakay toh paisay bhi nahi milay gay?
Plz give reply
51.24 is a big joke😂😂
tech krte ho kya😂😂
Naeem seems like you are uncomfortable sitting on that chair.
Pakistani doing 1-2 Billion USD export in services talk with more arrogance than Indians doing 300 Billion USD 😂
true
Yeah that's because india is the biggest base of scam call centers unlike Pakistan's Real service providing call centers
Indians nakli English accent nahi bolte bahar country ko copy karke humara Google ceo sunder pichai ho ya Satya Nadella Microsoft wal Indian accent me bolke ke duniya ke bade ceo hai 😂😂bhai kuch bhi
Abe bhai naeem kiya pagal ho aap ?
Ye topic darjano baar repeat huwa hai . Tumhare paas bht faltu time hai
Audience ke paas nahi , ( got it ? ).
Pakistan bs accent Sikh le..... talent India me aa Jaye please 😂😂
This guy does not know the scale at which india works. Indians are far better in speaking English that pakistanis, that is why india has more than 50bn in bpo services where are pakistanis are jit even touching billion. Come out of this fake narrative that indian have accents and you don't, if not then prove with your business numbers.
accent 😂😂😂🤦 51:24
gazab k log h yaar🤣🤣
@@anubhavsingh6436 gazab bhai...mind blowing hai..yei reason hai mae pakistan podcast dekhta😂😂🤞 they just made my day in my struggle life
@@sahilnautiyal4575 absolutely true bhai 💯😂
British, American Accent Is Needed In BPO Industry. 😐
@@sahilnautiyal4575e is absolutely right, I saw you Indians and when you talk, it looks like you are speaking kerela language. Not all Indians, of course .....but most of you
what a joke about Indian english and accent !
This is the reason Pakistani people will never going to understand Indians and India.
ajeeb host hai, guest already jawab de deta hai and the he ask the same question again. Guest said father died when he was 7, then he asked how old he was. Then the guest said his first job was as a CSR and the asked again if it was his first job or did he had any other experience. Ajeeb khali dimagh insan. Refrain from speaking just for the sake of speaking.
Touchstone communications build diamonds like Ali Janjua. Great Company. Good Ali Janjua.
@naeemskindar please change your name as Naeem Skindar Podcast
call center ( logon ko tang karne wala kaam )
haram kamai or naeem ko to bas views chayye hote hai phr chahe koi bhi topic ho