We briefly covered this during the session. It will be dependent upon what your use case is and if Presence-based routing works for your scenario. Don't forget if you choose this method you will need to ensure that Exception Handling is set up if no agents are opted in or signed in.
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When will you do anything about the presence status impacting call queues ?
We briefly covered this during the session. It will be dependent upon what your use case is and if Presence-based routing works for your scenario. Don't forget if you choose this method you will need to ensure that Exception Handling is set up if no agents are opted in or signed in.