How to setup auto attendant in Microsoft Teams

This video walks you through creating an auto attendant step by step, making it super easy to follow. It starts with setting up a resource account, getting the necessary licenses, and buying a phone number. Then, it breaks down the differences between user numbers and service numbers. After that, you'll learn how to assign the phone number to the resource account and configure everything just right. Finally, you'll make a test call to the auto attendant to ensure it's working smoothly.

[@sribrindhakrishnamoorthy6566]

Your steps and way of explaining is very nice and I am finally able to understand this functionality.

[@akinsoteolufunkeracheal9708]

Thank you for this tutorial, really helpful. God bless you

[@afesojosephjnr5620]

Thank you for finding this useful. God bless you too.

[@NkiruOkafor-k9c]

Nice one...thanks for the comprehensive information . It's Educative

[@afesojosephjnr5620]

Thank you for the kind words

[@amtoofast5974]

Amazing, Explained step by step instructions in a well manner.

[@afesojosephjnr5620]

thank you for encouraging me. Kindy share with others as well.

[@soniaogene5925]

This was so helpful. Welcome 🙏

[@afesojosephjnr5620]

Thank you for the kind words.

[@wuyuki-gk2wl]

Thanks ! That is very helpful!

[@amjack35]

Nice video and thank you for the clear instruction. I have a question related to after hours and holiday greetings that play after hours or when closed and the "call routing option" is set to "Disconnect". With this set up, does this mean that after hours/when the business is closed that callers will hear the greeting and then the system will end the call and hang up? Thanks

[@afesojosephjnr5620]

Yes, the caller hears the message e.g " merry Christmas, we are currently on break till ....." and the call ends.

[@amjack35]

Thank you

[@emmanueltaiye8591]

Nice one

[@adamflegg]

Really helpful video, thank you! Subscribed.

[@afesojosephjnr5620]

You are welcome 🤗

[@GrowWithUs-04]

I want to set separate greetings for lunch break hour and after hour. How can i Set it. Is there any option.

[@afesojosephjnr5620]

@@GrowWithUs-04 there currently no settings for launch break but after hour, yes.

[@minabenjamin3660]

Good video!
Can a service number make calls?

[@afesojosephjnr5620]

In the call queue configuration there is an option for call answering where you would usually add the agents. If you select the Choose a team option instead you can select a Team and channel which calls will be routed to. Once this is done you should see a calls tab added in the channel selected.
Inbound calls will now be routing between members of the Team that are listed as agents in the calls tab. Call between agents routing is still going to be determined on how you configure it in the queue configuration.

[@minabenjamin3660]

@@afesojosephjnr5620 Thanks a lot; you just did me a great favour!

[@tuxminator3]

On the minute 7:23, what happens is I don't choose an operator ?

[@afesojosephjnr5620]

To be honest, I have not explored that option. However, I would check that out once I am able to get a tenant that enables me for enterprise voice as the licenses I used for this demo have all expired now. You can connect with me on LinkedIn (www.linkedin.com/in/joseph-afeso/) so that I can easily update you when I try this out.

[@fataldhee]

Can anyone search call queues when you need to transfer call to another queues?

[@AgentLumidee]

You mentioned Enterprise Voice Enabled License but you did not give us example of what they are? Can you do that please?

[@afesojosephjnr5620]

It's a combination of Phone system & calling plan license. If you assign any license other than E5 to a user, you will need to AddOn phone system and calling plan but if you have E5, it comes with phone system so the only AddOn you need is calling plan.