What I have to deal with. At Starbucks. Everyday. Update: To clear some things up... I don't work for the company anymore. Also, thanks a ton to everyone who gets what this is all about =)
It's funny because it happens all the time. I don't even work at Starbucks, but I'm sure this holds true for many people who work in any kind of customer service.
I hate when customers come get their drinks and tell me "I'm gonna be late for work now" and I want to say to them "then why the hell are you at Starbucks!! You could've been on time to work if you hadn't stopped here! Not my problem you lack time management skills"
I work at a Starbucks and this is 100% accurate and i am FUCKING DYING OF LAUGHTER " Oh excuse me all to hell, I suppose your friend enjoys sucking the water down a diabetic coma through a straw, since she enjoys using 200 degrees espresso shots." - kills me every time LOL
I call it medium or large when it is obvious that the guest is having trouble with the size differences. When I describe it as small medium and large, the line just moves so much faster.
I work at a coffee shop and if a customer says "whatever size" I'll give them a large. Not sure why the employee would keep asking after they say "whatever size" lol you gotta learn how to deal with people like that.
I remember dreading certain customers that were regulars. You'd be in the zone, pumping out drinks and then you'd see THAT PERSON walk in and you knew the next 15-30 minutes would be rough. Especially the people that would order for their entire office in the middle of the morning rush and never call ahead of time.
Worked as a barista during college, and the 'didn't you see me writing the novel on a hot beverage cup?' comment had me rolling on the floor. That and the people who wanted things measured, like a 1/4 inch of foam or 17/43 inch of ice cubes gave me hell. The only upside was that the people in line behind these asshats usually were sympathetic and nicer than they normally would be. Thanks for laughter of truth!
A friend of mine just showed me this video before I started my shift (yes, at Starbucks) and I haven't laughed this hard for a while. The accuracy is too real xD
I have two solutions to reduce the ignorance of people for when they order; A- Have every damn person work in the food industry for a time period (mandatory) to get any job, to understand how difficult it could be. B- Watch this video.
The reason it matters is because we aren't all sociopaths who don't feel emotion. Most people pick up other people's negative energy, whether they are just standing there thinking shitty thoughts to themselves or if they happen to be yelling at you. It affects our mood. Nobody likes to be bitched at, regardless of whether they're being paid for it.
I'm a barista, too. This is the most realistic representation of my job I've ever seen! I fucking love it.. I've watched it everyday before work this week; it makes my shift so much better, knowing that I'm not the only one with this inner monologue. Thank you so much for this.
God, I miss these videos. It was always so hilariously bizarre watching two humanoid-like animals standing in the middle of nowhere while talking about Starbucks orders, the newest iPhone, law school, etc.
I completely agree. We should put up with it minor annoyances like this and just do the job right as we are paid to do so. To me, this was a portrayal of a petty first world problem.
I was a partner and I can relate to every single scenario in this video....it is brilliant! All partners at my store saw this and everytime someone had a difficult customer, we referred to it as a "video moment"
I have worked here for ten years. Ten years of this. Every day. Two thousand customers. Thank you for making this so I can put it on my IPOD and play it while I work. Thank you.
I bet when you see a group of 5 tweens walk into the store (I don't know if you work at a mall store, but more likely at a mall store), you think to yourself: "Oh, Jesus...five MORE venti java chip frappuccinos, and I have to make them...like they know what coffee is, anyways...java chip frappuccinos aren't coffee....grumble grumble grumble..."
I work at a coffee shop too and I hate when people order frappes because it's extra work but usually it's just some kid who's having the best moment of their day and that can be nice to see
Oh my retail comrades how I feel for you. I worked in retail for almost 2 decades, the proof that our society is doomed lies in this and other very accurate recollections of dealings with.."the glorious public"
I love the exchange at the beginning when he says "No one is impressed that you order your drinks like an auctioneer. It just makes you look worthless and everyone makes fun of you when you finally leave." LMAO.
One of the best Xtranormals I have ever seen, the guy's voice reminds me of the "Ich bin eine autoist" one when XN first started. I'm so sad that you can't get Xtranormal for free anymore. Cracked myself up on many occasion making those movies, so easy to do and such unbelievable fun, but I just don't fancy 9 bucks a month.
Speaking from a business perspective, a good employee is one who compliantly does his work, and puts up an approachable guise for customers. Rude, irritable employees are burdens unless they are extremely skilled and efficient. There are some unfortunate situations people can be in in which I feel absolute empathy and compassion for, but this isn't one of them. If I put myself in his shoes I would have just sucked it up.
I am a barista, and this is a combination of all of the crap we put up with, and the responses I soooo wish I could say. Mad props to the creator of this video. "Can you break a hundred dollar bill?" "No!"
@lemonrind They used to have those sizes, except that people wanted ever larger coffee sizes. So they added tall, as a size larger than large. Then they added the grande, as a size larger than tall which is larger than large. Then they added the venti, and it means 20 because it's 20 ounces of coffee. Which is larger than the grande, and so on. Somewhere along this path the normal small, medium, and large sizes were discontinued, because they were sized too small for American consumption.
This is the type of shit I want to yell at people everyday I work there which makes this hilarious. I've dealt with this customer waaayyyy too many times
Oh gosh. I love that look of distrust in customers' eyes when we try to explain why we use Frappuccino Roast and not hot espresso shots in blended drinks. It's like they're afraid we're cheating them of caffeine.
Two schools of though, for me at least. The situation overall is frustrating. Because I have to be fast with the transaction. People get cranky, orders might get messed up, I could get yelled at by my boss, etc. Normally I would end my shift, leave, and forget about it until I came back in the next day. It's also frustrating because I don't want to be there. Secondly, I've said this before on here: it's satire.
I think I just had a flashback to my Starbucks days. One woman went on a tirade that *her* usual store had better toilet paper, and that they had it roll over, not under. It was really, really hard not to laugh at her.
I'm a barista here in huntersville nc and I want to thank you very much for uploading this. This made my day so much better but sadly I'll be back to it tomorrow but I will watch this before my shift haha!
Another barista here and this is so accurate its ridiculous. If only I could say those things to customers instead of just saying them in my head all the while sporting a huge fake smile and saying "sure, of course you can have that" to idiot customers everyday
I understand the point he's making. But I'll say this again. The video is satire. I made it where I embellished what it was like working for the company. Anyone commenting on this video who works (or did work) for Starbucks had a good laugh and could relate to this. That was the goal.
I've been a barista for 4 1/2 years, and this happens every day of my life. It's funny how this seems totally ridiculous, but it's actually very accurate.
And this is why I feel smart when I calmly say "Hi, I would like a venti Mocha." Because I can fucking read and remember things. Starbucks baristas have nothing to fear from me when I visit, that's for sure.
This is EXACTLY the kind of shit we deal with every day!! I am a SBux partner and it's the godshonest truth! I wish I can talk to the customers like this...
People DO suck it up. All the time. Not just in Starbucks but in all sectors of the service or hospitality industry. Having good customer service skills is important but there is NO reason for customers to have poor people skills and treat people like shit and then expect the employee to be super happy with them.
HAHAHAHAHAHAHAHAHA After being a partner for 2 years and at 2 stores, this couldn't have been any more accurate... especially with the $100, and "I'm in a hurry" ... yet, you seemed to be able to wait five minutes in line.
as someone who loves mundane back and forths this is amazing. everyone's talking about the brown dog but y'know i think the white dog is just as at fault, the only reason this took so long was him going on long rants instead of just doing what the customer says, and being overly specific that she orders the EXACT right name for her drink size.
There's no "wrong" way to do it, but sometimes it gets tricky if the guy /gal working is in a routine or a rhythm. I will say for me personally, it was way easier to just load the card first then go ahead and order.
I love how he asks how she's doing and she doesn't acknowledge him and just immediately spits out her order.
It's funny because it happens all the time. I don't even work at Starbucks, but I'm sure this holds true for many people who work in any kind of customer service.
I have people do this to me every day. I greet them and they slam their money on the counter saying "small black coffee" and don't say a word else
MissVagina decaf triple 3 1/2 pump Caramell soy and extra whip up side down Caramell macchiato
@@SE7EN306 what size
I hate when customers come get their drinks and tell me "I'm gonna be late for work now" and I want to say to them "then why the hell are you at Starbucks!! You could've been on time to work if you hadn't stopped here! Not my problem you lack time management skills"
I work at a Starbucks and this is 100% accurate and i am FUCKING DYING OF LAUGHTER " Oh excuse me all to hell, I suppose your friend enjoys sucking the water down a diabetic coma through a straw, since she enjoys using 200 degrees espresso shots." - kills me every time LOL
I call it medium or large when it is obvious that the guest is having trouble with the size differences. When I describe it as small medium and large, the line just moves so much faster.
Allexsa Romay Can i have a cappuccino please?
I work at a coffee shop and if a customer says "whatever size" I'll give them a large. Not sure why the employee would keep asking after they say "whatever size" lol you gotta learn how to deal with people like that.
I laughed non stop through this.
No one is impressed that you order your drinks like an auctioneer.
While I read this he said that, LOL
Thats the one I howled at.
"What Does The Sign Say Out Front? Does It Say 'Bank?!'" LMFAOOOOOO
Rodney Jones Why Do You Cap Each Word Like This, I Bet It Gets Pretty Irritating After A While.
Fluttershee :D check the date on the comment, I'm pretty sure it was over a year ago. Please leave it alone
Rodney Jones Just because it was made over a year ago doesn't mean nobody can say anything negative to you
i dont know what is your problem with people that use capital letters. just shut up mate.
best part of the video lmao.
'does it say bank?'
I remember dreading certain customers that were regulars. You'd be in the zone, pumping out drinks and then you'd see THAT PERSON walk in and you knew the next 15-30 minutes would be rough. Especially the people that would order for their entire office in the middle of the morning rush and never call ahead of time.
Fast forward to 2019, and we are all numb to this by now. It’s like an every day occurrence now...
q. how are you today?
a. decaf triple, extra shot/
LOL
LOL
LOL
Worked as a barista during college, and the 'didn't you see me writing the novel on a hot beverage cup?' comment had me rolling on the floor. That and the people who wanted things measured, like a 1/4 inch of foam or 17/43 inch of ice cubes gave me hell. The only upside was that the people in line behind these asshats usually were sympathetic and nicer than they normally would be. Thanks for laughter of truth!
"I'd like to break a 100. I'd like my change in all 1s"
LMAO
Ahhh yes, to work as a retail clerk is to TRULY know what humans are capable of.
what does the sign say out front, does it say bank? LMFAO
All jokes aside: The dogs in Xtranormal are cute :3
Based Daria pfp
@@eldritch-tailedfeydeer7320 Thanks :3
A friend of mine just showed me this video before I started my shift (yes, at Starbucks) and I haven't laughed this hard for a while. The accuracy is too real xD
I work for Starbucks and they don’t even accept $100 bills. The highest they can take are twenties.
And yet customers like this expect you to wave a magic wand and give them their $94 change. They are such idiots.
I have two solutions to reduce the ignorance of people for when they order;
A- Have every damn person work in the food industry for a time period (mandatory) to get any job, to understand how difficult it could be.
B- Watch this video.
The reason it matters is because we aren't all sociopaths who don't feel emotion. Most people pick up other people's negative energy, whether they are just standing there thinking shitty thoughts to themselves or if they happen to be yelling at you. It affects our mood. Nobody likes to be bitched at, regardless of whether they're being paid for it.
I haven't laughed so hard in a while now, thanks for this. I miss Xtranormal so much!
"no one is impressed that you order your drinks like an auctioneer"
that one got me good xDDDDD
Came back to this 12 years later because I need the laugh and this never disappoints! “Excuse me all to hell.”
Worker: hi how are you doing toda-
Customer: *decaf triple 3 1/2 pumps caramel swirl and extra whip upside down caramel macchiato*
Still like this to this day. Starbucks customers are robots
I'm a barista, too. This is the most realistic representation of my job I've ever seen! I fucking love it.. I've watched it everyday before work this week; it makes my shift so much better, knowing that I'm not the only one with this inner monologue. Thank you so much for this.
I was drinking water while watching this, but I spewed it all out laughing.
God, I miss these videos. It was always so hilariously bizarre watching two humanoid-like animals standing in the middle of nowhere while talking about Starbucks orders, the newest iPhone, law school, etc.
I miss Xtranormal
Same
It doesn't even have to be Southern Cailfornia for people to be like this. I work in a small town in Georgia and this happens all day everyday.
im pretty sure the beginning is like an actual interaction i've had w a customer before
This probably makes people rethink getting a job at starbucks. Great video I laughed a few times during it.
"No-one is impressed that you order your drinks like an auctioneer"!! Hehe!
"Hi. How are you doing today?"
> Insert clusterfuckacino order here
I love how you can almost *feel* the rage pouring out of this cinematic masterpiece.
Starbucks needs to put a lot of syrup and whipped cream in their drinks to mask the flavor of burnt coffee
I completely agree. We should put up with it minor annoyances like this and just do the job right as we are paid to do so. To me, this was a portrayal of a petty first world problem.
I was a partner and I can relate to every single scenario in this video....it is brilliant! All partners at my store saw this and everytime someone had a difficult customer, we referred to it as a "video moment"
I haven't laughed this hard forever. Too funny!!!!! Thank you! This is awesome.
I wish he said at the beginning "So, is that your name?"
I have worked here for ten years. Ten years of this. Every day. Two thousand customers. Thank you for making this so I can put it on my IPOD and play it while I work. Thank you.
sometimes i feel its just too hard not to punch the customers in face...
I hate when people are short on time but they come on for a haircut and get mad because the wait is long lol
This isn't fucking mcdonalds!! Lmaoooo every time someone says frappay, we all roll our eyes
I bet when you see a group of 5 tweens walk into the store (I don't know if you work at a mall store, but more likely at a mall store), you think to yourself: "Oh, Jesus...five MORE venti java chip frappuccinos, and I have to make them...like they know what coffee is, anyways...java chip frappuccinos aren't coffee....grumble grumble grumble..."
youre a bad employee
let people enjoy their drinks damn
I work at a coffee shop too and I hate when people order frappes because it's extra work but usually it's just some kid who's having the best moment of their day and that can be nice to see
Oh my retail comrades how I feel for you.
I worked in retail for almost 2 decades, the proof that our society is doomed lies in this and other very accurate recollections of dealings with.."the glorious public"
Oh excuse me all to hell. I am now dead this video is hilarious
I love the exchange at the beginning when he says "No one is impressed that you order your drinks like an auctioneer. It just makes you look worthless and everyone makes fun of you when you finally leave." LMAO.
I remember watching all these before getting my first job. These jokes are all too real now
I love how he is actually saying out loud what every barista is thinking in these situations lol
"No one is impressed that you order your drinks like an auctioneer"
"No it isn't"
R.I.P. Xtranormal. );
It's back.
PaleoPatriotAlexWebb it never died
I'm also a barista, and I felt like you caught one of my days on camera! Incredible! My whole store loved this.
this is the stuff we have to deal with all day long at our store...haha thank you so much for making this! It's good to know that we're not alone! :)
wow i remember xtranormal. i can't believe it came out so long ago.
One of the best Xtranormals I have ever seen, the guy's voice reminds me of the "Ich bin eine autoist" one when XN first started. I'm so sad that you can't get Xtranormal for free anymore. Cracked myself up on many occasion making those movies, so easy to do and such unbelievable fun, but I just don't fancy 9 bucks a month.
this i ridiculously accurate. lol i worked for the company for years and this scenerio was every 7 out of 10 customers. good job!!!
So accurate it's actually painful...
OMG!😂 I haven't laughed so much in such a long time!😂😂😂
Speaking from a business perspective, a good employee is one who compliantly does his work, and puts up an approachable guise for customers. Rude, irritable employees are burdens unless they are extremely skilled and efficient. There are some unfortunate situations people can be in in which I feel absolute empathy and compassion for, but this isn't one of them. If I put myself in his shoes I would have just sucked it up.
I'm so glad this exists; I had a horrid day today and this cheered me up :)
I am a barista, and this is a combination of all of the crap we put up with, and the responses I soooo wish I could say. Mad props to the creator of this video. "Can you break a hundred dollar bill?" "No!"
This video is so beautifully accurate. One year here and I'm still not desensitized to crazies.
@lemonrind They used to have those sizes, except that people wanted ever larger coffee sizes. So they added tall, as a size larger than large. Then they added the grande, as a size larger than tall which is larger than large. Then they added the venti, and it means 20 because it's 20 ounces of coffee. Which is larger than the grande, and so on. Somewhere along this path the normal small, medium, and large sizes were discontinued, because they were sized too small for American consumption.
_"Oh, excuse me all to hell."_
*D E A D*
In elementary school one of my teachers let us use this site, but told us not to watch what other people made XD
This is the type of shit I want to yell at people everyday I work there which makes this hilarious. I've dealt with this customer waaayyyy too many times
Unfortunately, we can only say half of these things out loud. This is definitely what's constantly going through my mind, on a reel. Brilliant.
Aww, I was thinking of getting a job at Starbucks, but people like this make the job sound a lot less fun than I thought it would be.
Oh gosh. I love that look of distrust in customers' eyes when we try to explain why we use Frappuccino Roast and not hot espresso shots in blended drinks. It's like they're afraid we're cheating them of caffeine.
Two schools of though, for me at least.
The situation overall is frustrating. Because I have to be fast with the transaction. People get cranky, orders might get messed up, I could get yelled at by my boss, etc. Normally I would end my shift, leave, and forget about it until I came back in the next day. It's also frustrating because I don't want to be there.
Secondly, I've said this before on here: it's satire.
I work At dunkins and its the same shit
Haha. I worked as a barista at starbucks in downtown seattle at the #1 volume store for about a year. Had to deal with this on a daily basis
I think I just had a flashback to my Starbucks days. One woman went on a tirade that *her* usual store had better toilet paper, and that they had it roll over, not under.
It was really, really hard not to laugh at her.
Oh my gosh, this is soooo true! Seriously what goes through my mind all day long. Every day. As much as I love Starbucks, this is so dead on!
I'm a barista here in huntersville nc and I want to thank you very much for uploading this. This made my day so much better but sadly I'll be back to it tomorrow but I will watch this before my shift haha!
This is quite accurate for most cafes/retail jobs. I worked in retail for 3 years and it was a nightmare. People forget that you are HUMAN.
Another barista here and this is so accurate its ridiculous. If only I could say those things to customers instead of just saying them in my head all the while sporting a huge fake smile and saying "sure, of course you can have that" to idiot customers everyday
I got to deal with kind of stuff almost everyday
*after all that, I'm surprised the order was so CHEAP*
I understand the point he's making. But I'll say this again.
The video is satire. I made it where I embellished what it was like working for the company. Anyone commenting on this video who works (or did work) for Starbucks had a good laugh and could relate to this. That was the goal.
This is FUCKING HYSTERICAL. I worked at Starfucks for 2 yearz.
I've been a barista for 4 1/2 years, and this happens every day of my life. It's funny how this seems totally ridiculous, but it's actually very accurate.
And this is why I feel smart when I calmly say "Hi, I would like a venti Mocha."
Because I can fucking read and remember things. Starbucks baristas have nothing to fear from me when I visit, that's for sure.
I did suck it up, for about three years.
This is EXACTLY the kind of shit we deal with every day!! I am a SBux partner and it's the godshonest truth! I wish I can talk to the customers like this...
this pretty much sums up every shift i've ever had.
I'm a barista at Starbucks as well and at least half of this crap happens on a daily basis whenever I'm at work. Thank you for the laugh.
this is all so true. 😭
People DO suck it up. All the time. Not just in Starbucks but in all sectors of the service or hospitality industry. Having good customer service skills is important but there is NO reason for customers to have poor people skills and treat people like shit and then expect the employee to be super happy with them.
This is hilarious. LOL I know EXACTLY how this is. You described everything SO well. LOL
I am a partner at Starbucks, and every day when I come home and my girlfriend asks me how my day was im showing her this video.
Every single piece of information in this video is 100% true. I pulled everyone off the floor to watch this in the backroom tonight!
Oh you were right in the heart of that place then, haha. Glad you enjoyed the video!
@brighterstar I actually got this today.
"Does a mocha come with whipped cream?"
"Yes it does"
"I think you are wrong I'm pretty sure it doesn't"
Thank God I don't have to deal with that anymore
As a barista it is kinda pathetic to see that I am not the only one that has to deal with all of this.
my chest hurts .... i love this.... i was gonna make one of these ... but you nailed it
Old internet humor is something else
I didn't realize being a barista was such a hassle. If I ever go to a starbucks, I'll make sure I know what I want before I step up to the counter.
HAHAHAHAHAHAHAHAHA
After being a partner for 2 years and at 2 stores, this couldn't have been any more accurate... especially with the $100, and "I'm in a hurry" ... yet, you seemed to be able to wait five minutes in line.
as someone who loves mundane back and forths this is amazing. everyone's talking about the brown dog but y'know i think the white dog is just as at fault, the only reason this took so long was him going on long rants instead of just doing what the customer says, and being overly specific that she orders the EXACT right name for her drink size.
There's no "wrong" way to do it, but sometimes it gets tricky if the guy /gal working is in a routine or a rhythm. I will say for me personally, it was way easier to just load the card first then go ahead and order.
Even when sitting down at a busy subway I can help but break down laughing