It's surprising if you train employees the right way the first time, they remember it and they stick to it. If your standards and expectations keep changing, your employees will just do what they think is best. SOPs provide both YOU and your staff the discipline to stay consistent with how things are done! When you have your SOP about “How to take orders from customers when the computer is down”, then you do not have to react to that situation and hurry up and instruct all the employees on what they should be doing, you just say, “go read the SOP”. Instead of telling them what needs to happen and why it needs to happen. You need to refer them to the SOP. If you don't have it in SOP form, then you can't hold them accountable to your policy. If the SOP does not exist, ask the employee to create it.
Enjoyed watching this, Sarah! 💜 Thank you for sharing, will emulate this when making SOPs for my clients. (Just recently transitioned to OBM here btw, your videos are a life-saver 🙌)
This is a great video. Nice to know I was on the right track. Now I know the holes that needs filling. Thank you for sharing the info. New subscriber and glad I found you.
It's surprising if you train employees the right way the first time, they remember it and they stick to it. If your standards and expectations keep changing, your employees will just do what they think is best. SOPs provide both YOU and your staff the discipline to stay consistent with how things are done!
When you have your SOP about “How to take orders from customers when the computer is down”, then you do not have to react to that situation and hurry up and instruct all the employees on what they should be doing, you just say, “go read the SOP”.
Instead of telling them what needs to happen and why it needs to happen. You need to refer them to the SOP. If you don't have it in SOP form, then you can't hold them accountable to your policy. If the SOP does not exist, ask the employee to create it.
Dave! Thanks for your comment. I agree wholeheartedly! 🙌
I absolutely LOVE SOPs! Like, LOVE them! 😂❤
Enjoyed watching this, Sarah! 💜 Thank you for sharing, will emulate this when making SOPs for my clients.
(Just recently transitioned to OBM here btw, your videos are a life-saver 🙌)
You are so welcome! if there's anything you want me to vlog about hit me up! We are working on our Q2 content calendar
This is a great video. Nice to know I was on the right track. Now I know the holes that needs filling. Thank you for sharing the info. New subscriber and glad I found you.
Glad it was helpful!
Wow, Sarah, this was super insightful! I've created SOPs in the past but never to this level of detail. You've given me a buffet for thought!
Glad it was helpful! I love that expression- buffet for thought :)
Is it possible to purchase the system vault without the OBM School?
Hi Gabby! Sorry, we only offer the vault for our students.
@@SarahNokedOBM No worries! Also why do screenshots instead of videos?
Screencasts and videos are great too for sure!