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Hey, we suggest you add this prep cost to the cost of goods, then it will be accounted for exactly for each item separately in each order. Here is our video about it: th-cam.com/video/KYmqlN1AXWk/w-d-xo.html

@ will do, thanks for your quick response!

Hey, this tool is only available for brand registered sellers. If you have any further questions, please contact our support team (support@sellerboard.com).

Hello, the shipping cost from your warehouse to Amazon FBA warehouse is called the Inbound transportation fee. We receive Inbound transportation fees directly from Amazon. Then it is divided according to the weight of the product (ASINs). You can find inbound transportation fees under Amazon fees. As well, you can enable the option "Ignore inbound transportation fee" on your account. Then it will be not shown, and you will be able to account for these costs in your own way (as an expense or as a part of your COGs).

@@sellerboard Thanks. how does sellerboard calculates FBM Return Labels purchase through Amazon?

@@dli79205 We have this feature in our "To-Do" list. Hope it will be available soon!

Please contact our support team via support@sellerboard.com. Thank you!

Absolutely! We automatically get the cost of labels for FBM, and if they are not available, we show the cost according to the customization set by the user.

Hello there! If you happen to be VAT registered, we kindly request that you input your expenses (and COGs as well) as net figures, without including VAT. This will help us accurately calculate your net profit. Thank you for your cooperation!

this is confusing so after it sells the units from all the old batch, the price should account for only new batch?

@@Chandler890 There really is no such accounting at the moment (but it's not available on Amazon either). However, we have this feature in our “To-Do” list right now. Now you can either use a weighted average price for both batches, or you can adjust the start date of the period based on actual unit sales, for example, assuming that all of batch 1 is sold first, then all of batch 2, (although in reality this is not the case), and then retroactively changing the date for batch 2 to the next day the last unit of batch 1 is sold.

Thank you for sharing your feedback! We hope this feature will be available soon.

Thank you for your feedback!

Hey! If you don't select a product in a particular expense, the amount will be shown at the account level, but if you select N products, the expense amount / N will be shown for each of them.

Yes

Hey! Yes, it is possible.

Hi, there could be several reasons for this, either related to settings or data delays on Amazon. We advise you to write to our support team and provide a specific example, and they can quickly find an explanation for such a case. As for breakdown, we have this feature in our "To-Do" list. Hope it will be available soon!

Did you ever figure this issue out? I'm dealing with it rn as well.

@@DanielSwen Hey! Please send more details about your issue to support@sellerboard.com. Thank you!

I am going through the same issue not seeing shipping cost for this month and last month. I will reach out to support as well.

Hey! Recommended quantity for reordering is calculated as "Target stock range after new order (days)" (it's a product setting) * "Sales velocity" and if Seasonality is activated for this product at the end the Seasonality coefficient is also applied. Also, the value in the "Recommended quantity for reordering" column appears only when the value "Days until next order" is 7 or less and the cell becomes yellow. "Days until next order" is 15, that's why the Recommended quantity for reordering is 0.

Hey! We already work on this feature and hope it'll be available soon.

Now you have to enter the cost price for the new period (starting September 1), which will be VAT free. You can do this by importing a file (via the Import button on the Products page) in which you need to specify the ASIN, SKU, new cost price, and the start date of the new period.

Yes, sellerboard takes the actual selling price for every order into account. So even if every order is placed with a different price, the profit calculations will be accurate.

You can upload your COGs in bulk via the Import button on the products page. Just click on the button, download the template, fill it out and upload it back. Please note that you do not have to use the template file offered by sellerboard. You can use the file exported from Seller Central or other external service (even Google sheets) and upload it to sellerboard. After this, you will be able to match the necessary columns with the ones required by sellerboard. Please note that in order to import this information in sellerboard ASIN and SKU need to be presented in sellerboard before. Also, your Excel file should contain 1 sheet only.

Hey! Thank you so much for your suggestion! We've added it to our to-do list. We have a lot of features we’re currently working on and hope to implement your suggestion soon!

It's your intermediate warehouse. It is usually used to deliver items there from the supplier, and then to prepare them for further transportation to the Amazon warehouse, as well as to remove items, such as damaged ones, from the Amazon warehouse for repacking or other purposes. From what we understand, this is what you need in the latter case.

Hi, we're sorry you had a negative experience. We would be happy to help you, our support team is ready to answer your questions, we only ask you to send us specific examples so that we can easily and quickly find the problem or explain to you the logic of the system. Regarding the videos - please tell us what exactly our videos are not informative and why you find them unhelpful? It will help us a lot to improve them. Thanks in advance for your cooperation!

Hi! If Amazon gives us the information that a label was used on the order, then we will show its cost regardless of the setting (as partner transportation program), otherwise the cost as per the setting will be applied.

Hello, In case of the Auto setting, sellerboard will show the figure that Amazon will give us for a particular order as Shipping, i.e. the amount that the buyer paid for shipping. If they give us, for example, 0, 0.80 and 0.30 - then these amounts will be shown in each order as Shipping. You can contact our support team, and we will help you to understand specific examples if necessary.

@@sellerboard This is not the case in my situation. I purchase through Amazon 99% of the times but the shipping data does NOT show up in my account. I've contacted support team multiple times regarding this and I was also told that Amazon does not give Sellerboard UPS and USPS shipping data. This is very unfortunate because UPS is Amazon's preferred carrier and 99% of my shipments are through UPS or USPS. I know that other apps do show accurate shipping cost so I don't know why Sellerboard hasn't figured this out yet. The first 10 minutes of your video doesn't work for the majority of US sellers because depending on the zone, the shipping cost are all different. Therefore, it is crucial that every shipping cost is reflected correctly in our account. I have not been able to have my Sellerboard account pull accurate data from Amazon and I just renewed my annual subscription with you. Very disappointing.

@@687gJa Thanks for your feedback, and sorry for the inconvenience! We have this feature in our "To-Do" list. Hope it will be available soon.

Hi! As far as we can see, the support team has provided you with an answer. If not, I will ask them to check this issue again, unfortunately we can't resolve this issue here as it requires data analysis, screenshots etc. Thanks for your understanding!

Hi there, according to Amazon's communication guidelines, it is not allowed to send multiple review requests for one order. If you have already sent a review request through your Seller Central or a third-party app, sellerboard will not send another one. Have a great day!

Hey! Here is the link: th-cam.com/video/tYWOv30Ijzs/w-d-xo.html

We have an Auto option here (we talk about it in the video) - in this case, the FBM shipping cost will be shown the one that Amazon will pass on to us for the specific order. The same applies to the case when Amazon passes us the cost of labels for the prime program used for the specific order.

Hello, we completely agree with you, in this particular situation, it is only fair that Amazon fees are exempt from VAT. Our team of developers is currently looking into this matter, and we will make sure to keep you updated once it is resolved. Thank you for your understanding and for bringing this to our attention. We apologize for any inconvenience this may have caused. Your patience is greatly appreciated!

Hey, you can use it in the body of the email as well as in the subject line.

@@sellerboard Thank you! PS Unsolicited recommendation for the software to anyone reading.... we've been using it for 2 years and it's invaluable on determining some metrics when dealing with our Amazon account.

@@MurdockInd Thank you very much for your feedback!

Hey, thanks for your feedback! It's a great suggestion and we will make some changes in the nearest time.

Thank you for your feedback! We will do our best to improve our tools in the nearest feature.

Hello, When creating a new expense, please click on the Category cell, and you will be able to type a new name in. After you enter it, please click Enter and 'Save' in the right bottom corner of the page.

Hey, thanks for providing these details to us! Very sorry to hear it. We will do our best to resolve this issue as soon as possible. Hope for your understanding!

Please provide your email address that you used/indicated when contacting our support team, as well as the date of your inquiry. Thank you very much in advance!

Hey, please contact our support team at support@sellerboard.com or our online chat (you can find it in the right corner on our website). Thank you!

@@sellerboard I did, it has been a month, no resolution yet.

​@@Amathylar Please provide your email address that you used/indicated when contacting our support team, as well as the date of your inquiry. Thank you very much in advance!

The thing is that if the VAT option is selected for an account, all figures except sales are shown without VAT, so by subtracting it from sales we get the net profit. In case the account is not a VAT payer, then all amounts are shown with VAT (but for the user it does not matter, because the concept of VAT does not exist for him), and we ask him to enter the cost of sales and expenses also with VAT. So, in your second case, VAT will not be deducted.

This can be done by importing the cost price (Import button on the Products page). We have the option to upload data in terms of both products or orders, manually, by file or from Google sheets.

Hey, this is all done on the seller central side, then all this information (listings, costs such as labeling, etc.), is automatically uploaded to sellerboard.

Hey, we do not keep such records, this task is in our to-do list. The thing is that even Amazon doesn't have such data - an order for 2 units can include a unit from a recent batch and a unit from a batch that arrived a year ago. Therefore, under such conditions, only COGS accounting by order dates is possible (with a possibility to adjust it backwards if needed).

What is meant here is that sometimes sellers don't expect a return of the item from the buyer and in such cases (since sellerboard obviously doesn't have such information), you don't need to open a case in the seller support. If you don't have such cases (you don't know about them in your account), then you can ignore this warning.

@@sellerboard thank you!

Thank you for reaching out to us! We appreciate your feedback and would like to assist you further. Please feel free to send us a message at support@sellerboard.com or utilize the chat in the bottom right corner on sellerboard.com. Our team is dedicated to resolving any issues you may be experiencing!

Hello, we have this feature in our "To-Do" list. I've added your e-mail to the waiting list and will let you know as soon as it is started. Sorry for the inconvenience! As a temporary solution - you can enter the difference through the Expenses module, for example, in one amount per month for the whole account or by breaking it down by product.