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@frankieg8908 great question! The white tube inside the brine tank (salt tank) has a white lid cover that can be removed. When you remove that white lid, you will be able to peak inside and not only get a great view of the floating valve assembly, but you will also see where the water level is at. For most Puronics water softeners, the setting are set to PRE-FILL, meaning that the water level in the brine tank only rises right before a regen cycle. This means that 95% of the time the water level should be very low, normally a few inches from the bottom. If the level is ever above half way of the brine tank (and it is not in the regen mode) then that is an indicator of a possible problem within the water softener.

@eduardozuniga5958 if you are looking to sell this product, we can provide some helpful information. Give us a call at 915-444-3582.

I'd recommend searching for a local Puronics dealer. If you can't find one, we would be more than happy to help get those filters sent to you. Feel free to call us at 915-444-3582.

@@garciawatercare I just wanna know what the name of the filter so i can do some research to see if its worth it.

@wallytostado85 Yes, definitely. And kudos to you doing your research. The system showed here is PURONICS MICROMAX7000. It is a water purifier that uses not only reverse osmosis technology but also has built in ultra filtration, producing a very pure water product (I commonly test it under 10ppm TDS for you water nerds) and also an incredible taste. It's fully certified & tested and Gold seal approved through the Water Quality Association. Check link: find.wqa.org/find-products/ctl/detail/mid/1054/cid/franklin_water_treat/sid/1/keyword/micromax This drinking system has 3 filters that need routine replacements, the pre and post filters(sediment filter and carbon block) typically changed at the same time, with the RO membrane lasting almost double the time..always good to have the water tested out and ensure to follow manufacturer guidelines. The Puronics MICROMAX8500 is the latest and greatest in water tech filtration, fully certified on the reduction of PFA's. Since these purifiers remove all harmful substances AS WELL AS helpful minerals, many have chosen to invest in the PUR Alkaline re-mineralizer alkaline kit, a product that will not only increase the pH of the water, but also limit the impact on the taste of the water (cheap alkaline kits simply don't taste good nor last very long). In addition, this Puronics Alkaline Kit has been tested to last about 2 years for a standard household usage. Hope this helps with your research. Let me know if you have any specific questions I can help with.

@garciawatercare I have the micromax 7000. I wanted info on the alkaline filter. Like whats the name, model number, something. Website doesn't give u any details

@wallytostado85 it's just called the PUR-ALKALINE filter made by Puronics (I actually think it's the only one they make). You would have to get this through an authorized dealer. What questions did you have about the remineralizer? I can try to help with any specifics.

Hello! Is the circuit board an OEM or replacement? The Puronics ws1 boards are programmed specific to the units and should be setup for the right code. If you are getting the wrong circuit board code, there are ways to reset- but I would recommend going through the warranty exchange process..just to be safe. Any more details you have will be very helpful.

You can find the angle stop adaptor for the water feed to the RO at Home Depot or Lowes. The tank shut off valve is not commonly carried at local hardware stores but you should be able to easily find it online.

And definitely get that mold checked out!

Of course, just make sure to provide adequate outdoor protection and ensure you have an accessible power source.

30 & 45k high capacity s-759 monospheric resin, ansi/nsf 44 certified. The carbon is ansi/nsf 42 certified. Typical for residential but available in higher grain size if needed.

@@garciawatercare how does the consumer know what model theyre getting if 30k or 45k grains? Or both are inside of one tank

@dancevids23 per WQA certification guidelines, all equipment is labeled accordingly and each unit is assigned a unique serial number identifying the unit and stating the specific internal setup. This is the difference between getting a certified unit vs buying generic equipment with no description of the model.

@dancevids23 when researching equipment, I advise using the following link from the Water Quality Association to make sure the equipment is legit: find.wqa.org/find-products#/

@@garciawatercare im glad to see the certifications. Gives me peace of mind. Just for clarification since Im a lay person, the hydronex igen c has 75 grains of water in one unit? 30 & 45k resin or its one or the other?

Our current promotional price can be found here: Www.garciawatercare.com/prices The system comes with a limited lifetime warranty.

It is both, water softener and water filtration.

Thank you

@@garciawatercarethere are so many models under residential water treatment systems. Which one do you use predominantly and why?

@dancevids23 the Hydronex C is the best seller, the main factors is the 2-million gal capacity of the filtration system- one of the longest lasting systems on the market right now.

I'd check with a licensed plumber. We specialize more on the water treatment side.

It is an additional cartridge. Normally placed between the reservoir tank and the RO system.

Let us know where your system is leaking and we can work on a video for it. Priority after detecting a leak is turning off the water supply to prevent water damage, and then contacting a water treatment professional to inspect the system and filters.

Me too. I have a Smith two-stage row unit that is leaking below the sink

@franksturgeon2358 most of the leaks are caused by bad o-rings/gaskets. It could also be defective cartridges. Priority is always to stop the leak and then contact a water treatment professional to inspect all of the parts of the water system.

This video was made three years ago yet the responses here are from 2024. (Apart from Mr Garcia who graciously monitors his video and takes the trouble to reply) Funny all of us are experiencing leaks at around the same time. Do you think there could be a limited "life" for these units?

Yes of course. Most homes are still not prepped for water softeners, so you want to make sure you hire a professional to make sure it gets installed correctly. Most plumbers can connect the water softener, but may be unaware of how to turn it on or how to configure it. Best bet is to look for a water treatment dealer locally- they normally have certified installers either in-house or work with certified plumbers.

Thankyou so much yea I heard from my mother in law that some one had one installed after the house was built in her neighborhood and I’m here in Texas so when we had a weather freeze happen she said the guy who got one installed after the fact that the freeze busted his pipes and flooded his house which is why I’m asking I got a little worried about the having a loop installed

@simonvaldez5942 it is SUPER important to have all pipes properly insulated. Unfortunately, some water softener businesses either don't use certified installers or take short-cuts with the installation to save a buck and then things like busted pipes or water leaks start showing up. Always do your research and ask questions about the installation process when looking into which company to choose. Also verify the warranty and support provided by the company- make sure to have that in writing...it can save you some headaches later.

Prices may vary by location. Contact your local Puronics dealer for current sales prices.

Thank you🙏🏼

Good chance you have a worn out o-ring inside the valve head causing the system to constantly drain. The space stacker and piston assembly need to be checked out.

@@garciawatercare can you tell me where can I get these o-ring from

@Ziggy1911 give us a call tomorrow 915-444-3582, we can help and share some tips!

Yes

Great system, great warranty, tested and certified. I HAVE seen some pretty high prices by certain companies (to be honest), my advice is to go with a company that has been around for a while, that provides good followup support and provides good customer service, which can be reflected through reviews and bbb details.

Most water softeners are designed to take out almost all of the calcium and magnesium from your water. There are some softeners that have a control valve where you can allow a mixture of soft and hard water if you desire that. Either way, most of our nutrients come from our food diet- we highly recommend talking to a doctor or nutritionist to help out with that. In regards to the calcium ions that are replaced with sodium ions- the amount of salt in the water is very minimal, it can be compared with what you would find in a piece of bread (if you consume the recommended amount of water daily). And yes, this is recommended to use for an ionizer machine, since there are still a good amount of other minerals that it can use to manipulate the pH of the water.

Using a water softener that employs ion exchange before an ionizer machine like Kangen can have implications for the water quality and the functioning of the ionizer. In ion exchange water softeners, minerals like calcium and magnesium are typically replaced with sodium ions. This process reduces water hardness, which is beneficial for preventing scale buildup in plumbing and appliances. However, introducing softened water to an ionizer, such as a Kangen machine, has a few considerations: Sodium Content: The softened water will have higher sodium content. While the increase in sodium is generally modest and not a health concern for most individuals, it might affect the taste of the water and potentially impact the ionization process. Effectiveness of Ionizer: Ionizers are designed to work with certain mineral compositions. Softened water, having a different mineral profile (lower in calcium and magnesium, higher in sodium), might affect the ionization efficiency or the quality of the ionized water. Maintenance and Longevity: The altered mineral content in softened water could potentially impact the maintenance needs or longevity of the ionizer machine. It's important to consult the manufacturer's guidelines to understand if softened water is appropriate for use with their equipment. Water Quality and Health Implications: If you are concerned about the sodium intake from softened water, especially when used with an ionizer, it's important to consider dietary sodium restrictions or health implications. Some people opt for a potassium chloride-based softener instead of sodium chloride to avoid this issue. In summary, while using softened water in an ionizer like Kangen is technically feasible, it's important to consider the changes in mineral content and how this might affect the performance and maintenance of the ionizer, as well as the taste and health implications of the altered sodium content. It's advisable to consult with the ionizer manufacturer and possibly test the water quality before and after ionization to ensure it meets your needs and standards.

Those lines are hooked up to the isolation valve kit, used to flush the tankless water heater.

I would definitely bypass the system in the mean time. A constant flushing noise could be water escaping through the drain due to a bad spacer or o-ring. If you can't find the company you purchased your unit from, try other water treatment providers in your area. And if by chance you live in or near El Paso, TX, give us a call- 915-444-3582!

Thank you!

Thank you Ryan!🙏🏼

Sulfates can be a problem, especially when interacting with Magnesium - it tends to produce a bad smell in the water. Normally you find this in well water. The next step is to have your water tested through a lab to get a complete breakdown of the chemistry in your water to ensure you are treating your water correctly. Please send the water report to Joshua.garcia@garciawatercare.com with your contact info and I can send you some recommendations. Thanks!

Excellent suggestion! There are multiple ways to treat your water. A carbon prefilter would help not only with chlorine but also with other disinfection byproducts associated with municipal water. Most of these filters need to be changed out every 6-12 months (heavily dependant on usage on water quality) vs carbon media inside the mineral tank that could last 5-20 years before needing to be replaced (since the mineral tank regenerates and backwashes the carbon periodically vs no backwashing on a upstream carbon filter). With a variety of options available, we consider every situation with its unique water needs and provide the best option for the customer. Again, we appreciate you sharing helpful info!

Coming soon!

There are multiple factors that could be causing the issue. We would recommend contacting a local, certified plumbing company to assist on the matter.

No but that is great idea for one. We will let you know when it is up or follow our channel to stay upfated.

If your softener has filtration capabilities, the screen may show "Filter" on there, depending on the configurations. Nothing to worry about. Keep an eye out for "Call for Service" or "Service Error code xxx" (the "xxx" being a series of numbers..for example: "Error Code 205")- this normally indicates a problem or issue requiring a certified tech to go investigate.

Great question! There are two primary types of alkaline filters used in remineralizing reverse osmosis water systems: synthetic and natural mineral filters. Let's take a closer look at each type: Synthetic mineral filters: These filters use a blend of synthetic compounds to raise the pH level and add essential minerals back into the water. They often include materials such as calcium carbonate and magnesium oxide, which help increase the alkalinity and provide essential minerals to the water. Synthetic filters effectively adjust the water's pH and improve its taste, but they may not offer as wide a range of trace minerals as natural mineral filters. Natural mineral filters: These filters use natural mineral sources, such as mineral stones or mineral-rich media, to raise the pH level and reintroduce beneficial minerals into the water. The minerals are released into the water as it flows through the filter, resulting in a more balanced mineral content and a higher pH level. Natural mineral filters often provide a broader range of trace minerals, including calcium, magnesium, potassium, and sodium. Many believe that natural mineral filters produce water with a more pleasant taste and higher quality. When choosing a remineralizing reverse osmosis water system, it's essential to consider your personal preferences and needs. For example, both synthetic and natural mineral filters can effectively increase the water's alkalinity and improve its taste, but natural filters may offer a more comprehensive range of trace minerals. The Pur Alkaline filter is a natural filter. Ultimately, the choice between synthetic and natural mineral filters will depend on factors such as your budget, desired mineral content, and taste preferences.

You’re welcome 😊

Thank you for your comment. I am sorry you had a negative experience with that company. We stand behind every system we sell. Even if you did not purchase from us, maybe we can help you. Please reach out. 915-444-3582

Sorry to hear about your family as well as the lack of support! All water treatment systems need routine check-ups and maintenance or they could cause some major problems and headaches. These systems have certified ratings specific for high efficiency when it comes to salt usage. It definitely sounds like your system was malfunctioning.