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The story she tells is interesting. But the video does not even meet a minimum quality standard, poorly exposed and with a wired microphone passing through the image and held in the hand. It is a shame and a disgrace, because in the same interview she highlights her experience as a commercial photographer, which means knowing how to light professionally, that is, well.

Another big loom! Yay! The fiber crafts that come out of Morocco are truly beautiful. I think my favorite image from this grouping is the alley with all of the yarns hanging or possibly drying. Looks like the X2D did a fine job on the photos. I just love the color rendering on the Hasselblads.

Sort of sounds like Leica time lines. Sending a camera in for a repair or CLA feels like you sending it into a black hole. At these price points they should have loaner lens or bodies for situations like this that end up taking a long time. But that maybe too much to ask. :).

but did you ask if you could borrow another lens in the meantime. I would do that.

Such BS... they should have a lens for you to use during this time... if you r a pro that's totally unacceptable!!!

Hasselblad screwed up with the CFV backs….because it almost makes portrait mode impossible with an old body, INSTEAD of having a featured ROTATING sensor.

Matt, This is another wonderful and informative video in Morocco.. Lots of traditional place and indigenous economic activities are so impressive.. Hope to visit Morocco one day.. Job well done from part one to part five.. Thanks again.. Keep shooting..

it's originally overexposed and toned down way too much hence it has these weird patches / artifacts. given the rarity of the interview, should have given her the other pair of that rode mic you have. good content nonetheless

Sorry that the video turned out a little dark! Not sure what happened. Definitely had a few technical difficulties with this video, but hope you enjoy the content all the same!

Such a great interview! Very inspiring and such an awesome career to hear about! Love this video 👏🏻

It is disappointing that Hasselblad is only making 1000 of these and they have given away 20 of them to influencers. Makes me want the camera less

I personally think they should have sent you a loaner lens. I work in video production and my aputure distributor gives me loaner demo units when one of my lights needs to go in for repair that takes over a month. But I haven’t had to send a piece of camera equipment in for a long duration.

You gotta have a model that wears 1920 costumers, next to your building and 1930 vehicle in this video, and a model wears motorcycle rider costume

This did not put me off from go for Hasselblad if I get the possibility to buy one. But I do think they should bring back the the ability to service lenses to Sweden. And also as alot of people have suggested, that in cases of services that drags out over a month, they should offer a loner or just change out the lens. The small cost for them to just change out the lens would be a win in customer happiness. Why not just have a change out system support. If it brakes within a year, just change out the lens. After the guarantee is out. Offer a service support fee, if they cant fix it within a week the service is free or get a refurbished like new lens back.

Unacceptable. The original Hasselblad company would NEVER have left you in such a predicament. "Hasselblad" in name only.

Thank you for taking us on this adventure with you, it’s been incredible so far.

Professional? Really!

8:42 Professionals taking paid gigs with that kind of gear can rent the gear they need for a shoot and bill the expense through to the client. And professionals who rely on this gear on a daily basis for project work will budget for redundancy in the gear they use - yes, that means two bodies and lens options to always have redundancy.

So lucky that you were able to experience the water remnants. It’s one of those rare events. The X2D captured your photos beautifully. There is a lot to be said about the Hassy color science. Looking forward to Fes.

That morning light ………

Great video.. though I felt things were in rush for doing amazing landscape photography

Love this. I’m in Dubai and will be taking a similar ride in the dunes tomorrow. Inspiring and what I can do with the Insta360. I’m jealous of all of the water. I’m a sucker for reflection photography and it’s bone-dry here.

Some nice photography! What an experience!

Did they offer to loan you a lens while it was being repaired?

I live in Germany and gave my Leica M10 for a repair to Wetzlar (approx. 200km distance). I waited also 3-4 Months for the repair of a circuit board. I have also a XCD55 2.5 and I hope for the best :D

just discovered you and have to say, i enjoy your content very much and your honest reviews, its not all honey with hazelblood but im sure ill get me one too, at least i know what i will be buying and what i can expect

I’m sticking to Nikon lol 😆

Hello… Thank you for your video. I’m going through a similar situation but for a very different reason with the 55mm F/2.5 V lens. The lens cannot zone focus using DOF in full manual mode. Regardless of aperture setting the lens will render out of focus at infinity. I’m certain that many photographers don’t use zone focusing often or at all and tend to rely more on autofocus… which does work great. I believe that some or all of these lenses are either mis-calibrated or there is a design flaw in the manual focus mechanism. Two of these lenses on two different X2Ds have this issue. I have a case with Hasselblad open. The second lens tested was Hasselblad’s North American Sales Representative! He’s currently now on the case with Sweden. So if everyone with this lens could test their 55 V lenses using DOF markings and check the resultant focus at infinity it would be very interesting to see to what extent this is occurring.

It’s the same with Leica, took then 6 months to repair one of my lenses. Personally, I would not have bought a duplicate lens, I would have rented one as needed for paying gigs only.

If you do not like this, do not buy a Leica either. I have had good turnaround with Leica gear..I have spare Leica gear for everything since I used it for decades.

They should have sent you a replacement for sure. Glad your issues were finally solved... but after 5 months?

I don't understand why like 50 percent of reviewers I watch over edit their videos. Clipping the video every other line is super hard to watch. Id rather see mistakes then that

The only thing I was interested in this video was the comparison of the screen/viewfinder (ground glass) and the image quality. That’s not here.

Due to the heavy use nature of my work, I moved into the Hasselblad system through multiple X1DII and low usage HC/HCD lenses, mostly orange dot. They have been absolutely incredible and reliant, stories like this gives me survivors guilt. You did everything right and you are an excellent customer, they should have taken care of you by a straight replacement or a loaner.

Thanks for the video. It’s always interesting to see how different manufacturers handle repairs. I’ll just say it could have been worse for you. I had a €4,500 Sony A7RV that had a defective touchscreen two months after purchase. The repair service diagnosed a non-existent water damage without even opening the camera and replaced a non-defective part that I then had to pay for-€350. They took almost three months to find the error and didn’t repair a front dial that was definitely broken as well. No apology, no loaner device, nothing. By far the worst repair service I’ve experienced across three camera brands. So if that’s all that happened with Hasselblad, I would definitely stick with them. :D

Wow I have both those cameras and this video is really concerning. They should have just replaced it. For goodness sake. 😮

The biggest problem with "Hasselblad" today is that it is NOT Hasselblad ! It is Chinese DJI and they ditched either cut down or ditches services in several countries, plus prices are too high for what you not get ! I used HASSELBLAD 6c6 Cameras in the 1980´s and 1990´s, back then you could trust the quality and the service was superb. I do not trust Chines products, I hear it is the same problem with "Volvo" cars. Get a Japanese Fuji GFX camera.

Years ago when I shot with Sony I had a 24-70 lens that after 3 months of ownership the focusing mechanism broke. As with your Hasselblad experience it was under warranty. Sony support was ok to work with but it took them two and a half months to get the lens back to me. Shortly after that I left Sony for Canon. It was not due to this but other reasons. I had the luck to be able to shoot with a Canon R6 for a few hours from someone that i knew. I love long exposure photography and the bulb timer built into the menu system is just perfect for that. So about 6 months later I made the switch. Back to why i posted this. Sony is a big brand as you mentioned but it took them for ever to get the lens back to me.

Not acceptable at all. I hope I don’t get the same problem.

ever since I noted FREE Hassies to TH-camrs, I smelt something horrible! Delays at Hasselblood and Leica are simply unacceptable..

You just convinced me not to pull the trigger on getting a Hasselblad.

Humble 🔥.

a great backup is to use rental companies that offer this type of lens on as need-basis

For the price, they should offer replacements and resell the refurbished units. Or at least offer a better additional paid warranty that covers replacements.

Sometimes you have to be tough with companies. They only care about their own interests.

I think you should have been more firm with them for this delay, they should have compensated you or even given you a replacement lens especially since this lens is expensive and should have been worth its price. Maybe if you threatened to sue them they would have given you a new one instead of your lens?

In Europe you're not allowed to let your customers stranded for 5 months, it's 30 days or money back

blah blah blah............BORING..........Waste of time video

How do u have the moneys for these camerasss 😢

This guy is good, images would have been fantastic with Iphone 1! But it's so cool to photograph with an Hassie!