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That's insane!! Sorry to hear that.. Another fine example of Honda / Acura not honoring their warranty. They've paid out class action lawsuits for it and are still doing it. Seems to be an ingrained culture in the company. Corporate Honda / Acura says no to legitimate warranty claims, which then puts the dealer in the middle, and of course they don't want to pay for them out of pocket. And the painful irony is that a lot of people buy these cars based on Honda / Acura's "reputation for quality", which couldn't be further from the truth these days.

Sorry to hear that, that's brutal!! For me the dealer experience was also very bad. One of the worst dealers in my city. Lied to us from the start. Didn't care about fixing anything, blamed Acura, Acura blamed them. And didn't even want to give us a rental on our 1 day old brand new, broken down MDX. After pushing back, they got us a dirty little Mitsubishi car with 40,000 miles and bald original all season tires in the middle of snowy, icy winter in Canada, to haul our kids around in. It was insane.

@michaelsdadj33 I'm not sure - I know they revamped the infotainment screen etc for 2025, so I sure would hope they've finally fixed the control module that's causing this problem. They've had this problem from 2019 to 2024 in the RDX and MDX. It's well known to them, but they never fixed it despite many disgruntled customers and a class action lawsuit settlement for RDX owners.

Great to hear. Yes they aren't all faulty, probably a small percentage. We would have liked to have bought one but we're kind of scared off of the brand now.

Nope. To my knowledge, a fix for this issue has never been made by Acura/Honda, so there are many RDX and MDX on the road with this issue. (Which you will see in many comments from owners just here on my video alone.) - They have changed the infotainment in the MDX for 2025, so it's possible they may have fixed it for 2025, we'll see. - Acura Canada told us it was a "known issue with no fix", and told us we could return the car for a refund if we wanted. I asked them for the refund and the tax benefit ($3200) from my trade-in, which they and the dealer agreed to. The dealer held up their end and gave us $2000 of the $3200. After returning the car, Acura Canada reneged on their written agreement with us, and stiffed us the $1200 they said they would give us. - So in the end, we lost $1,200 by returning the car. We then bought a 2022 VW Atlas and were just happy to be rid of the MDX lemon and to get away from Honda/Acura.

Wow what a mess !! I'm going with the Highlander , no known issues with anything ! Thanks for the comeback ! Sorry for the issues ! Hope your new ride treats yas better

@@johnbart8454 Thanks and yes the Highlanders are excellent quality. We're probably going back to Cadillac next which are right up there with Toyota and Lexus in the quality ratings. We had a 2017 Cadillac XT5 for 5 years and had literally zero issues, never had to go back to the dealer for a single issue. I like Toyota/Lexus for the quality reputation, but my wife doesn't like their styling and they don't typically offer very good financing.

@leidycastillo7068 sorry to hear, I've heard this regularly from new owners - Acura / Honda has never fixed this issue. I see they finally changed the infotainment for 2025 though, I'm curious to see if it will finally fix this issue.

sorry to hear, that's infuriating! It's crazy to me that Honda/Acura refuse to fix this.

Bit of a long story but here it is - Acura Canada told us to return or exchange it. The dealer first tried to get us to exchange but we refused. Then wanted to give our trade-in back but we refused. Then said they'd take it back - but the sticking point was that we'd saved $3200 tax with the trade in, which I asked for in addition to the purchase price. The dealer offered $2000 max. Acura Canada said they'd chip in the extra $1200 so we agreed. Then Acura Canada asked us to take all our social media comments/video down and sign a ridiculous illegal non-disclosure agreement in exchange. We asked to edit it to make it legal (and more fair), but they outright refused. So we walked away, didn't sign it and didn't get the extra $1200 they promised. So ultimately we returned the MDX for a $1200 loss and bought a 2022 VW Atlas Execline R-Line which has been great for 50,000 miles in the last 2 years. In a couple more years, we'll probably look at going to Lexus or back to Cadillac next. Honda/Acura - never again unless I feel like throwing money and my sanity away.

This is exactly what I find infuriating about Acura - they seem to have a well documented track record of ignoring warranty issues and leaving customers with broken cars that are still under warranty.

This is a 22, not 23.

To add, when we put the car in drive or park there was a brief grinding noise. They said it's normal so I had them pull another new MDX up next to it and guess what, no noise from it. They said it's probably there and it will get louder. Crazy. I insisted it be fixed and it was a brake issue after all. At first they said it was gravel in the brake plate which they said is a known defect. It wasn't gravel.

That's a tough call... I do believe that 8-9 / 10 of these don't have the issue - seems to be random. But also know that Honda/Acura is choosing not to fix the problem and is still making them defective. That's the worst thing - Honda/Acura has a longstanding track record of not rectifying well known warranty issues like this and leaving customers with broken cars. I realize I'm biased - but also with the fuel efficiency and technology being way worse than every other brand, I would consider looking at alternatives. Another big variable is your dealer - if you have a good dealer then that can make a huge difference in the experience. We definitely have a bad dealer that continually lied and made promises they couldn't keep.

@@stonecoldcustoms we have always owned Toyota’s and the last vehicle was a 2022 Lexus RX350. It’s been an excellent vehicle and my wife will keep it as her daily driver. I on the other hand liked the style and turbo of the MDX Type S. I didn’t realize the brand had gone downhill the way it has. I used to love the Hondas of the 80’s…. they went forever!

@beri232 agreed, 90s, 2000s Honda/Acuras were bulletproof but they've really gone downhill in quality in the last 10-15 years. I had a 2006 Acura RSX that I loved. Seems that they are struggling with implementing new infotainment systems and that's what much of their problems have been related to. Honda/Acura are a big step down in quality from Toyota/Acura imo. But I do agree also that the MDX Type S is unique in the segment and a pretty attractive package. As long as it works, lol.. In addition to the screen issues persisting, I have seen quite a few people complaining of brake problems in those - not sure if they've addressed that yet or if they were isolated problems.

@@stonecoldcustoms I think I’m going to cancel my deposit and stick with Lexus. It’s boring but damn it’s comfy and dependable.

@@beri232 I actually sent my wife to test a RX350 before the MDX - that's what I would have bought based on what she wanted.. But she didn't like the Lexus and that's how we ended up with the MDX and in this mess, lol.. We ended up getting a VW Atlas because we just needed a vehicle for our kids. It's been fine but also very boring to drive, no character. We'll probably go back to Cadillac next. Our 2017 XT5 was problem free and was nice to drive. Kind of waiting to see if they redesign the XT5/XT6. Lexus has done a redesign plus added the larger Grand Highlander model but they're still kind of boring.

Yes - my advice is to start the lemon law process. You shouldn't need a lawyer but it might make it easier for you. If they cannot fix the same problem after 3 tries, then they are legally required to offer you a replacement vehicle or to buy the vehicle back from you. Honda/Acura still do not have a fix for this issue.

Sorry to hear! It's so strange - this is the only car manufacturer I've ever heard say "this is a known problem and there's no fix".. It would be very difficult for me to ever buy a Honda/Acura product again. I consulted some engineering firms and their unanimous opinion was that Honda/Acura is extremely lacking in their software engineering capability. So this is why they are so late to market with infotainment technology, and why they are unable to fix software problems, or choose not to. There are quite a few problems going on for years that they just don't bother to fix - or can't.

Agreed! 💯 I go to the dealership tomorrow for regular maintenance so maybe they’ll tell me something then! 🤷‍♀️🤦‍♀️

No it was a real dog's breakfast.

My guess is that they knew they couldn't fix it, but were stalling us hoping the problem would stop happening with warmer weather. If we hadn't bought the car in the middle of winter, we wouldn't have known about the problem until the next winter.

To cap it off, we returned it for a $1,200 loss from our trade in tax savings, which the dealer refused to reimburse. While negotiating with Acura, they agreed to pay the $1,200, in exchange for me taking this video down. Then, they sent us a ridiculously illegal non-disclosure agreement that make us infinitely liable to Acura for damages. They refused to edit it to make it legal, so we refused to sign it, and they didn't give us our $1,200 as promised. I'll never buy another Honda/Acura product as long as I live. Best of luck with your decision! Despite the market being flooded with CUVs/SUVs, there really aren't a lot of good options at this size and price point.

@@stonecoldcustomsWhat did you end up buying?

@@ryanb8736 we ended up buying a 2022 VW Atlas R-Line. It's been fine, great vehicle for kids due to its large size. Have had a few annoying sensor issues and an injector issue that we've had to wait for months for parts for. Multiple dealer visits for each issue, but not show stoppers 35,000 miles on it now. Looking at buying a Cadillac next. Would prefer a Toyota or Lexus but my wife hates them, too old, too boring.

Rlly happy you kept the video up, you're protecting ppl! I wish you and your family all the best in the future!