A new era of journey management is here! Smaply helps organizations of all sizes and industries manage their customer experience. This dedicated tool for journey management solves many pain points that occur when using whiteboard tools, such as finding previous boards, connecting with live data, reusing data from journeys in other visualizations (such as an opportunity portfolio) and many more.
We offer tools and knowledge to help experience innovators embed and scale customer centricity in their organizations. Founded by the main author of the design and business bestsellers “This is Service Design Thinking” and ‘This is Service Design Doing’, Marc Stickdorn, we practice what we preach and apply service design to develop our tools together with our users.
Smaply is made for journey mapping and journey management. It allows you to customize the structure of your journey maps in a flexible and user-friendly editor - simply create maps the way you want them to be.
Manage customer experience with a complete, yet simple overview of all CX projects going on in an organization and make Smaply a central, accessible, and insightful hub for all your CX endeavors. Easily evaluate and prioritize touchpoints, pain points, and opportunities.
The Smaply blog provides you with in-depth knowledge about customer-centered innovation.
You can find interviews with various experts in the field, as well as case studies, guides, and much more. There’s a wide variety of information to be found on the blog, ranging from trending topics in service design and customer experience, as well as tutorials and industry-specific content.