What else would you like to know about journey mapping / service design / customer experience? Leave us a comment, we're striving to provide you with new learning resources on your favorite topics!
You will get detailed insights into how you can serve your customer better in order to keep them loyal and happy. If you'd like to learn more, check out this article: www.smaply.com/blog/journey-maps It contains a lot of information on how to do journey mapping and why it is important. We hope this helps!
Hmm. Tried to download the toolkit twice. File downloaded but failed to unzip in both cases. Error: 43615576-0-Smaply-learning-tool.zip: Unexpected end of archive Please advise.
@@smaply Thank you. Got it. That must be a comic coincident that when I downloaded the file, you were uploading it to the web simultaneously. BTW, when I unzipped it, I still got errors but otherwise, I was able to extract the toolkit pdf plus a lot of related personas & journey map templates as a bonus. Thank you very much for sharing.
Hi there! Yes, you can use journey mapping as a part of marketing. With journey maps you visualize your customer's/employee's/citizen's experience and through that see pain points. This knowledge enables you to improve their experience. Good luck and happy journey mapping!
What else would you like to know about journey mapping / service design / customer experience? Leave us a comment, we're striving to provide you with new learning resources on your favorite topics!
Great points! Love your points about choosing scope -- it can make all the difference on the journey map.
Very informative.
An awesomely simple walkthrough of this topic... thanks
simple and straight just what I was looking for...thanks
Very Insightful. Thank You!
This explains really well. I agree with Mariappan :)
Very useful upload... Thank you
btw the download link is broken, could someone please post the new link or somewhere I can get these types of sheets? thanks
got it - learn.smaply.com/
thanks for the hint! you get them on learn.smaply.com now :)
Which program of software can i use for customer journey
The software used in this video is www.smaply.com
Is the actress Olivia Cooke (female lead in Ready Player One) the narrator?
No, but actually their voices do sound a bit similar! :)
Lifelabs
How can I share my first juorney without paying ?
Please just drop us a mail to mail@smaply.com and let us know what email address you've used for your trial account, we'll get this done for you :)
What is the outcome do we get out of this anyway?
You will get detailed insights into how you can serve your customer better in order to keep them loyal and happy. If you'd like to learn more, check out this article: www.smaply.com/blog/journey-maps It contains a lot of information on how to do journey mapping and why it is important. We hope this helps!
Hmm. Tried to download the toolkit twice. File downloaded but failed to unzip in both cases. Error: 43615576-0-Smaply-learning-tool.zip: Unexpected end of archive
Please advise.
we just uploaded an updated version of the toolkit, maybe you tried to download it in just that minute. It should work again now! :)
@@smaply Thank you. Got it. That must be a comic coincident that when I downloaded the file, you were uploading it to the web simultaneously.
BTW, when I unzipped it, I still got errors but otherwise, I was able to extract the toolkit pdf plus a lot of related personas & journey map templates as a bonus. Thank you very much for sharing.
@@sorcererstone3303 haha yes that's true! Anyway, glad you like the toolkit! Also thank you for the hint on the errors, we'll fix this immediately! :)
Great video! The vocal fry though...
Is this a part of digital marketing?
Hi there! Yes, you can use journey mapping as a part of marketing. With journey maps you visualize your customer's/employee's/citizen's experience and through that see pain points. This knowledge enables you to improve their experience. Good luck and happy journey mapping!