Thank you so much for sharing your experience of The Retreat. I am currently looking at booking and its not very clear whether the 'premium drink package' that comes with a suite is only able to be used in the Retreat Lounge or whether you can also use for included drinks when dining at Luminae. Please can you confirm if you were charged extra for drinks at Luminae? Thank you
Thank you for the question. All of the Retreat areas are treated the same and you would not be charged. I would be happy to help with any further questions, just email me at Alex@StorylineTravel.com
When dropping-off luggage at port, is there a 'special' porter for suite guests? Or do you simply hand your luggage to any of the porters there and then access the RETREAT line for security & check-in.
Thanks for the question. Luggage drop off was not separate, any porter would take your luggage. The Retreat separately designated area began as you entered the terminal.
Thanks for the question, it's a great one. Recently, Celebrity Cruises changed to a butler team approach. For our experience, we had a "primary" butler with support from his team. However, the number to call was a team number and any of 4 butlers could have responded.
@@storylinetravel that kind of sucks. That was one of the selling point for getting the retreat suite. I have one coming up. Guess how are we going to tip if it’s a team vs a dedicated butler
Thanks for the question! You will be assigned an area with different table options and the same server team. The crew were great at addressing our requests.
Thank you so much for sharing your experience of The Retreat. I am currently looking at booking and its not very clear whether the 'premium drink package' that comes with a suite is only able to be used in the Retreat Lounge or whether you can also use for included drinks when dining at Luminae. Please can you confirm if you were charged extra for drinks at Luminae? Thank you
Thank you for the question. All of the Retreat areas are treated the same and you would not be charged. I would be happy to help with any further questions, just email me at Alex@StorylineTravel.com
When dropping-off luggage at port, is there a 'special' porter for suite guests? Or do you simply hand your luggage to any of the porters there and then access the RETREAT line for security & check-in.
Thanks for the question. Luggage drop off was not separate, any porter would take your luggage. The Retreat separately designated area began as you entered the terminal.
Did you have a dedicated butler for your retreat suite stateroom?
Thanks for the question, it's a great one. Recently, Celebrity Cruises changed to a butler team approach. For our experience, we had a "primary" butler with support from his team. However, the number to call was a team number and any of 4 butlers could have responded.
@@storylinetravel that kind of sucks. That was one of the selling point for getting the retreat suite. I have one coming up. Guess how are we going to tip if it’s a team vs a dedicated butler
@@HanhNS I understand, we took care of our butler directly. Enjoy your cruise!
I didn't realize that we are assigned a table and servers, both of us cannot sit in booths are we able to request a table/chairs?
Thanks for the question! You will be assigned an area with different table options and the same server team. The crew were great at addressing our requests.