Anyone struggling to get the time to display, make sure you have no unread alerts in the settings. If you accidentally disconnect the smart meter it creates an alert/message, you can tell this, as a little red triangle appears in the left hand screen. Read or clear the message in settings press the blue flame button and leave it, within a few minutes the clock will display again.
Okay I think I have found out how to show the CLOCK and TOTAL TODAY ! If you go into settings there is a DATE TIME section go to that, don't do anything else. Walk away and when you come back the CLOCK is back !!! Well it worked for me after hours of looking for a solution. Let me know if it works for you !!! Keeps safe x
The clock is supposed to come back on, on its own after no buttons have been pressed in approximately 10 minutes. Think of the clock as been as screen saver. It’s a shame you can not tell it how quick to default back to the clock. So hopefully just walk away and let it come back on. It doesn’t even mention the clock view in the manual! Well done for that British Gas!!
Mine is different,to the one shown.I want to change the disply brightness,from high to low.I got the screen,in settings,but can’t change the display.I can’t figure out what to press.
"Folk Funk & Trippy Troubadours" mentioned about going to date and time. This has been a problem for me too, but instead of going into the date time option and leaving it as they suggested, I just when into the menu, got distracted doing something, came back and found date time and temp had returned - so try going to just to the menu and leaving it.
mine is saying connecting to smart meter . gone into setting down to pairing and the code says incorrect . they never gave me one and the default i thought would be 0000 is not right any ideas ?
I’ve touched mine to clear a message… now the clock displays after a few minutes I preferd ot showing both gas and electricity cost… its bugging me as im not use to it like that.. did this b4 but eventually it went back to how i like it!! Any1 know how i get it to go back to constant usage of both gas and electricity???? It goes how i like it when i touch the £ button or flame… but then few mins later it goes off and only time and total for both show ans not separate prices of usage like im use too???? Grrr change i cant handle chabge 🤯🤯🤯
Just retried it, if you just enter menu and leave it nothing seems to happen, enter the settings that says display, date time etc, leave it on that menu, it displays the time again, can't be a fluke both times.
@@hometechUK go to menu - advanced settings (it will say display, gas meter, elc meter etc) highlight date and time but do not enter and leave it there, and leave it quite long time, like go and do something else or watch tv something, that worked for me.
My clock display has gone. Tried every setting to get it back. It vanished after i disconnected it. Thought it would come back on straight away as it reset. Any idea how to get it back?
I left British gas bit rejoins this january, I have had no clock or total display, but about a week ago it suddenly appeared? Not sure if British gas sent out an update?
@@hometechUK maybe it's a coincidence that after I turned it off and moved it, it vanished. Thought I had broken it. I keep checking it for the time. Driving me nuts. 😂👍
Unfortunately last Month not avaialabe you would need the supplyer app or use the Hugo app to see more information bit on the in home display On the right-hand screen click the next button, it will circle through, today, yesterday,week & Month
I had one of these installed 2days ago and if the monitor is more than 2 metres from the meter it won’t connect to the meter. I thought the whole point of these things is to see how much energy you are using. What a crap system. Really sorry I had it put in now.
I have just asked British Gas on twitter again. Seems to come & go? Not sure of they issue background updates that break it? Nothing in settings that helps unfortunately. Very annoying prefer the clock & total day spend.
@@hometechUK thanks for the quick reply. It is not the centre symbols that I mean but 3 white ones on the bottom right. There is 1 light bulb symbol on th left?
I have no idea how these smart meter installers get their qualifications, they went out to a property I did a gas cert at, they said the air vent was too close to the flue terminal and issued a warning notice, I went there knowing that they messed up as I've delt with so many of them diagnosing things wrong, so I went into the property measured the vent, which was just out, looked inside, what did I see? A cooker hood extractor going straight out that vent. They are so thick I've yet to meet one who knows what they are doing
How do I get clock displayed back on my smart meter's monitor. I used to have digital time displayed on my meter (same meter as you have in this video) but from last 2 weeks or so I notice this digital time is not appearing any more on my meter. Could you please help me out on that? Thank you
I know your frustration, the clock has vanished from mine aswell, I have contacted British Gas & they are useless, sorry don't know what your on about?? Miss the clock so much.
British Gas smart meter monitors are not working presently. My tariff just reset itself to zero cost so I can't monitor energy cost. British Gas are sying they don't care about it and they don't know if this monitor will ever funcyion again.
It shows you how much electric & gas you are using in real time, so you can see how much you are using each day & how much you are using from you direct debit. It's good for budgeting.
Ooh look at that pretty thing. Ooh and you have to plug it in so it can run off your.. I say again. YOUR what your paying for Electricity to tell you how much energy your using. Unless I’m wrong and when it was fitted they also fitted you with a free never ending supply of electricity to a socket of your choice to operate it. But I doubt that. It’ll be stuck onto your bill.. oh yes a real energy saver. I guess common sense no longer exists or does it..
These aren’t smart... they are poo! Making your believe that leaving one rogue bulb on somewhere is going to impact your bill massively so you go around the house looking for shit to turn off and then go back and keep checking the meter. Trash. I refused to have one fitted.
Love smart meters they help me budget my energy use & I can visualize see when the heating comes on late at night so I switch off if going to bed early.
Anyone struggling to get the time to display, make sure you have no unread alerts in the settings. If you accidentally disconnect the smart meter it creates an alert/message, you can tell this, as a little red triangle appears in the left hand screen. Read or clear the message in settings press the blue flame button and leave it, within a few minutes the clock will display again.
Okay I think I have found out how to show the CLOCK and TOTAL TODAY ! If you go into settings there is a DATE TIME section go to that, don't do anything else. Walk away and when you come back the CLOCK is back !!! Well it worked for me after hours of looking for a solution. Let me know if it works for you !!! Keeps safe x
No did not work for me.
@@hometechUK :^ ( Mine is still showing the clock so I'm not going to fiddle ! Sorry thought I'd cracked it
Thanks buddy that worked for me, you're a genius.
The clock is supposed to come back on, on its own after no buttons have been pressed in approximately 10 minutes. Think of the clock as been as screen saver. It’s a shame you can not tell it how quick to default back to the clock. So hopefully just walk away and let it come back on. It doesn’t even mention the clock view in the manual! Well done for that British Gas!!
What to do If my in-home monitor can’t connect to the newest smart meter? I tried all recommendations from British Gas and no result(
The select buttons have never worked on mine and when they do it just runs through the menu without stopping.
Not sure why the negative comments, I found your video quite useful, especially showing the old and new meters for gas and electricity.
Mine keeps on saying place nearer to the meter. I have done that it is still not working. Any ideas? Cheers
Thanks for the video 🤣 turns out all I needed was the flame button😴
Mine is different,to the one shown.I want to change the disply brightness,from high to low.I got the screen,in settings,but can’t change the display.I can’t figure out what to press.
How do I keep the display reading the gas and electricity usage rather than the daily total?
Yes
@@tylerdurden5303 ?
"Folk Funk & Trippy Troubadours" mentioned about going to date and time. This has been a problem for me too, but instead of going into the date time option and leaving it as they suggested, I just when into the menu, got distracted doing something, came back and found date time and temp had returned - so try going to just to the menu and leaving it.
mine is saying connecting to smart meter . gone into setting down to pairing and the code says incorrect . they never gave me one and the default i thought would be 0000 is not right any ideas ?
Did you get the code? I have the same issue now 🤯
Can you top up gas elec through the smart meter or does it's automatically take via direct debit?
You connect through the app linked with your energy provider, but you’ll have to make an account with them
I’ve touched mine to clear a message… now the clock displays after a few minutes
I preferd ot showing both gas and electricity cost… its bugging me as im not use to it like that.. did this b4 but eventually it went back to how i like it!! Any1 know how i get it to go back to constant usage of both gas and electricity????
It goes how i like it when i touch the £ button or flame… but then few mins later it goes off and only time and total for both show ans not separate prices of usage like im use too???? Grrr change i cant handle chabge 🤯🤯🤯
How to get back on the time displaying scree
Not sure mine has stopped working aswell. Just shows the usage not the time?
me too, pressed every botton
Hi please did you figure it out mine too
Me too. It won’t show the daily overview and time just the usage. :(
Have u figured it out. I turned mine off and lost the clock display. Tired every setting to no avail.
What type of power pack does it take. Mine got destroyed by the hoover and I threw the pack away.
I'm using batteries ATM but this is not ideal
How do I change the WiFi router connection to smart meter as have a new WiFi router ?
Just retried it, if you just enter menu and leave it nothing seems to happen, enter the settings that says display, date time etc, leave it on that menu, it displays the time again, can't be a fluke both times.
Just tried that and for me nothing changes just says in the settings menu.
@@hometechUK go to menu - advanced settings (it will say display, gas meter, elc meter etc) highlight date and time but do not enter and leave it there, and leave it quite long time, like go and do something else or watch tv something, that worked for me.
My clock display has gone. Tried every setting to get it back. It vanished after i disconnected it. Thought it would come back on straight away as it reset. Any idea how to get it back?
I left British gas bit rejoins this january, I have had no clock or total display, but about a week ago it suddenly appeared? Not sure if British gas sent out an update?
@@hometechUK maybe it's a coincidence that after I turned it off and moved it, it vanished. Thought I had broken it. I keep checking it for the time. Driving me nuts. 😂👍
how do i display that first screen?
Can any body help me my smart meter not displaying clock side is blank I tried every thing but not come back
Same for me.. 😢
how can we check last month energy consumption
Unfortunately last Month not avaialabe you would need the supplyer app or use the Hugo app to see more information bit on the in home display On the right-hand screen click the next button, it will circle through, today, yesterday,week & Month
@@hometechUK thanks Alot
How can I get that data periodically sent to a csv file for my own puposes?
How do you top up
What does it mean when it has a cross next to either electricity or gas on budget, thanks
It means you will likely go over your daily usage or weekly usage if you have that selected.
I had one of these installed 2days ago and if the monitor is more than 2 metres from the meter it won’t connect to the meter. I thought the whole point of these things is to see how much energy you are using. What a crap system. Really sorry I had it put in now.
Does anyone know how to get the large time display back once you have entered the main menu
I have just asked British Gas on twitter again. Seems to come & go? Not sure of they issue background updates that break it? Nothing in settings that helps unfortunately. Very annoying prefer the clock & total day spend.
Home Tech Yes me too! Thanks for trying and getting back to me 👍🏻
Is this the latest version of meters that do not need to be replaced when you change suppliers
That is correct they are usable with all suppliers
That is the old display tho the new one shows much more details and specs of what is needed
Hi
How I can change display?
I want on my display time and total today
You cannot it seems to randomly do that? Mine had been showing the time & total for over 10 months but stopped 2 weeks ago?
Why does my meter show 3 gas flame symbols ?
They represent the amount of gas being used, 1 flame not much 2 flames more 3 flames, must have heating, fire & gas hob on.
@@hometechUK thanks for the quick reply. It is not the centre symbols that I mean but 3 white ones on the bottom right. There is 1 light bulb symbol on th left?
I have no idea how these smart meter installers get their qualifications, they went out to a property I did a gas cert at, they said the air vent was too close to the flue terminal and issued a warning notice, I went there knowing that they messed up as I've delt with so many of them diagnosing things wrong, so I went into the property measured the vent, which was just out, looked inside, what did I see? A cooker hood extractor going straight out that vent. They are so thick I've yet to meet one who knows what they are doing
I’ve just got one of these meters fitted today - All it says on the screen it “Connecting to smart meter”
Can I ask - Is this a smet2 meter?
Hi this one is not, but I left & rejoined British gas this January & & did install Smets2. So yours should be Smets2 if just installed.
Just had mine fitted yesterday, it keeps saying connecting to smart meter and it doesn't show anything for gas, did you fix yours and how?
@Chris Grant 2016 haven't switched mine on for 2 weeks, can't be arsed with it, wish I never had it done.
Hi, did you resolve this fault? mine was working fine then "connecting to smart meter"
How do I get clock displayed back on my smart meter's monitor. I used to have digital time displayed on my meter (same meter as you have in this video)
but from last 2 weeks or so I notice this digital time is not appearing any more on my meter. Could you please help me out on that? Thank you
I know your frustration, the clock has vanished from mine aswell, I have contacted British Gas & they are useless, sorry don't know what your on about?? Miss the clock so much.
It has been a long time since getting anything new that they force on you has been to our benefit, I will avoid it as long as possible.
Save energy by having a smart meter constantly plugged in! 👍
Save energy by not having one at all.
Doesn't work if you live in flats ...
British Gas smart meter monitors are not working presently. My tariff just reset itself to zero cost so I can't monitor energy cost. British Gas are sying they don't care about it and they don't know if this monitor will ever funcyion again.
My monitor doesn't look like this. And my budget isn't set. I don't know why. Maybe my wifi isn't working.
Don't buy from Ebay won't work it has to be installed by engineer it will need a code.
my screen is blank can anyone help please. ??
Best if you contact the company and ask for the engineer to talk you through it.
wots the point of this?
It shows you how much electric & gas you are using in real time, so you can see how much you are using each day & how much you are using from you direct debit. It's good for budgeting.
Ooh look at that pretty thing. Ooh and you have to plug it in so it can run off your.. I say again. YOUR what your paying for Electricity to tell you how much energy your using. Unless I’m wrong and when it was fitted they also fitted you with a free never ending supply of electricity to a socket of your choice to operate it. But I doubt that. It’ll be stuck onto your bill.. oh yes a real energy saver. I guess common sense no longer exists or does it..
These aren’t smart... they are poo! Making your believe that leaving one rogue bulb on somewhere is going to impact your bill massively so you go around the house looking for shit to turn off and then go back and keep checking the meter. Trash. I refused to have one fitted.
Love smart meters they help me budget my energy use & I can visualize see when the heating comes on late at night so I switch off if going to bed early.
Home Tech they aren’t too accurate and make people shit scared of leaving anything on
No for me. Pointless tech.
crap