To be fair. It’s mostly Karen’s complaining about not being sat together or baggage fees because they didn’t pay for checked baggage or to choose their seats…
I used to love quatar until I lost a Tissot watch to them. Their reasoning, watches are jewellery and not covered under their policy. They forced me to check in cabin baggage as they were overbooked. Never flew quatar again and made sure my company never does either. Terrible in terms of owning up and having accountability.
AMEN! Be thankful that GOD woke you up today! AMEN! Let's keep this family friendly please! AMEN! GOD DOES! AMEN! Pray for everyone! Please do not call people fools! AMEN! None of us are worthy! But remember, GOD hates the sin, not the sinner! AMEN! 🙏🏾✝️ Be thankful that GOD woke you up today! Pray for everyone! None of us are worthy! But remember, GOD hates the sin, not the sinner! AMEN! 🙏🏾✝️ Please do not use THE LORD’S NAME in vain! Please do not swear on anything! AMEN! 🙏🏾✝️
It only makes sense. If you’ve booked and paid extra to experience a certain amenity and they switch it out on you why would you be willing to pay the same price for an inferior service.
Especially since the flights in QSuite are more expensive!! So you pay more to get the experience it, and then you miss out on it. Not nice. But honestly I didn't find the QSuites so great! I prefer Singapore Airlines and, what was the best flight for me in the last two years: Oman Air Business. It felt like First!
Uhm most people book flights cuz they need to go somewhere, not cuz they want the _experience_ for views. If you're flying somewhere on a Monday to be at a conference on Tuesday, you can't rebook on Wednesday, just like if you're flying back from vacation on Monday to be back at work ok Tuesday, there are financial consequences for being delayed. This accommodation only fits a certain niche, and it's not any major demographic. Middle/upper middle class people who splurge won't be able to take extra days off work or miss the events they're flying to, rich people would pay for an equivalent alternative.
@@theBestElliephant not quite sure what you are trying to say, but if you pay for a particular service or to experience a certain amenity and they can’t supply that, no matter your reasons for booking it, you shouldn’t have to accept an inferior service or amenities without getting a partial refund in line with the service level you received. There’s no way to say that it’s ok to still charge full price for the higher level of service. If I pay for first class and end up in coach either screaming kids, I’m not paying first class prices. That’s just BE.
@@violetscreaming ...but that's not what he did, he just got them to allow you to rebook your original fare for a different day. I don't disagree with your premise, it's just not what he got them to agree to.
That makes sense, not all business class is the same, not even within the same airline with a different aircraft! Some of us do pay attention to that and book accordingly.
How do you book a flight according to what plane you will get? Airlines don't generally put out what plane is flying that particular flight and even if you know this particular route is flown by a new plane, airlines change planes all the time last min.
@@s.......-hl8qp Yes, airlines do put out the type of aircraft to be flown, and yes too that it can change after that....sometimes for the worse and sometimes for the better. I flew back from the UK a few weeks ago BA business class and got the newer configuration from a last minute change, that wasn't available when I booked...so that turned out for the better.
@@s.......-hl8qpof course they do! Even when you search for flights on Google flights they tell you the aircraft type! Plus when booking with the airline, you can reserve your desired seat already during booking. That would not be possible if they wouldn't even know the aircraft type! Unfortuantely sometimes type changes happen, with some airlines less, with some more (especially Qatar is famous for changes)
That’s a sign of good PR (public relations) team, because they actually try to maintain good public relations. Listening to criticism and even responding by asking for further elaboration, since a short video for internet content can only do so much to spill over one’s thoughts.
Hes likely absolutely rolling in cash since he knows enough about businees class to have a favourite airline and has problems he'd like to not happen again specific to business class
@@UNPhantom93airplanes get swapped and the type of experience (seats, first class, food etc) changes as well. So imagine you paid for this flight w these amenities but due to circumstances like weather or due to load they change the airplane and all of sudden you don’t get the same type of amenities you have booked and paid for.
@@schelinxthey do it because they change plans and logistics to get everything going as smoothly and cheaply as possible. Business class on an A-380 is different than Business on a 777 or smaller plane
"Equipment" means the plane. He means they changed the plane that was being used for that flight to one with different seats, so he didn't get the type of seat he had booked.
@@kokohale More specifically, the bigger/nicer planes have very luxurious business and first class suites. So people will pay like $5k-20k and not realize the plane has been changed and they now have a very bare bones "business" or "first class" experience that they paid out the ass for but don't get all the fancy shit they thought they would.
Don't worry. It's his wording. Plus it would be obvious for the company to either compensate or give another seat if the equivalent if they paid so much for it.
@@lin90210working in the travel industry never an airline has given a refund or compensation after a change of craft was made. They only provide if you with a downgrade which is not what he is speaking in the video. If the new plane has business class but does not have the same seats or distribution you will not be refunded or compensated. Now, if they downgrade you to a lower cabin because after the change of craft there is no space for them or whatever reason, they will refund the difference.
Reading other comments it’s about if you booked a $5-20k first class or business ticket on a nice big plane with specific amenities and they switch the plane last minute to a shitty small plane with less amenities. You would want at least a partial refund for paying an arm and a leg for something you don’t get.
Wonder if QR has since lifted the effective ban on Cahill, because holding that grudge even with new leadership will still weigh them down in trying to recover their image.
The fact that they listened to your constructive criticism and actually improved itself is already a PR move, they showed themselves that they're trustworthy airline where they want to give the best experience
Why Qatar is good country, they have a monarchy in the constitution. The only reason you hate them is because they don’t like western ideas about sexuality and gender equality.
This is literally the comment I just left. You were a dumb 22 year old. You should have never have gone to Doha. It could have been a trap to arrest you for making a negative video about their company. In Doha you can be jailed for negative public statements. ❤ Glad it turned out ok for you.
Oh wow thank you so much for making this change happen. I threw quite a few fits walking into a 2/2/2 FOUR TIMES when expecting a q suite! My complaints didn’t even get any acknowledgement. The little people thank you. 🎉 (still won’t fly them tho)
Gonna be honest, I don’t watch your reviews, but I absolutely have to respect the fact that the influence you had ended up having an affect on the airline’s policy. That really shows the true impact trip reporters can have not only on the consumer side, but also on the corporate side, and why they’re good for the aviation world.
Since 2019 ive only flown Qatar i knew you was with Qatar by the decor anyways 787 from uk bhx to doha doha to phuket airbuss a350 enjoyed all my flights so far =)
now if only the groundstaff of qatar airways can be improved. it is shockingly poor, whether at the awful hub in doha (yes, very modern, but very little in the way of assistance available in a poorly designed airport) or lack of communication or apology when they misplace luggage (speaking from personal experience). no matter how good the in-flight experience may be, i will refuse to pay qatar airways money to fly on one of their planes until the ground service is significantly improved!
@@searchparty2087 I don't see these as being opposed. I would imagine if you have the option of two budget airlines with the same price for the same route you would prefer the one that would be a better experience.
I had to watch many times over to validate if it really is the same airline that's gone ballistic over a Josh Cahill review, and indeed it is! Pleased to know that Qatar has relaxed its muscles after that infamous incident
It's paid propaganda. Think about it some no name youtuber got multiple meetings with senior vice president's and department heads oh and it happen in 2019 it's propaganda
Ugh Turkish airlines change planes without telling you and you find out your row 11 aisle seat with extra legroom turns into row 25 and they run out of food options and force you to eat what’s left. The quality keeps going down and down and they don’t even refund your extra seat charge since it’s an aisle for aisle 😒
Business class isn't even more expensive unless you book your tourist ticket months in advance. Hell, it's not uncommon for business class to be cheaper than tourist near the departure time of the flight because the airlines want to fill the empty seats.
@@supermaster2012definitely different in the US and Canada as even the day of the flight to upgrade to business class is still just as expensive... That being said people are trying to leave the country for vacation on large overseas flights as well.
I flew with Qatar from Brisbane to Vienna 6 weeks ago and it was the tiniest seat Ive ever sat in. I am 5'3" and i felt claustrophobic sitting in it. They are also not upfront about seat selection costing extra when you purchase through webjet. Would not recommend at all. Emirates seats were so much bigger
It depends on the management, really. Some CEOs are absolutely atrocious and will not take criticism in any shape or form. Some enlightened leaders will take this in their stride. And that trickles down to the rank and file.
A good company, both big and small, that actually listens to and improves themselves when given criticism is the best way to establish themselves. Ultimately, you're going to make more money when you take care of your customers and show you actually care about them.
Equipment swaps should only be allowed if the airline can prove that there was no other alternative & when there is an equipment swap not only should people be refunded the money they paid for a service they will not get but they should also be compensated for the inconvenience & disappointment.
Qatar Airways are terrible to their staff. A friend of mine had a sister who was hired by them. While training her, they looked through her medical history and fired her for something that was on her medical history. I forget exactly what it was, it was something private but nothing that made any sense, I think it was something for being diagnosed with depression. She was a person who had done a lot to change and better herself too.
I will never go on Qatar again Q suites, cancelled paid for seats, no refund. Special meal selected months before and they did not have it, broken seat and a 30 minute wait in the heat on the boarding bridge. Can do without that at the price!
no they won't. They downgraded my seat to economy for no reason and waited for me to contact them to get refund, which took them over a month to reply my email. After 4 months I finally got back the money the OWED ME!!!! thank god. And they force me to sign a "voluntary no compensation" letter otherwise I won't get any refund.
Its good to listen to the people.. QE had a huge critic but he wasnt anti-royalist, he was actually a monarchist and she met with him and he gave her a list of changes needed by the royal family and she instituted almost all of them and they say that it really help save the royal family because they public thought they were relics.. I think this was in the 60s or 70s.. Its good Qatar listened.
Qatar airways completely ruined our Maldives once in a life time holiday, mine and my husbands 50ths and grandad 13th. Booked through Tui with Qatar Airways being our transport there and back. 2 weeks before we got an email saying our flight had been moved by 15minutes did we still want to continue? Emailed back saying it was fine. Following day phone call from Tui rep saying the flight had been cancelled, the only way we could still go was to pay nearly £2000 more to fly with Emirates! Ended up cancelling the holiday
All Airlines cancel flights on a daily basis for a myriad of valid reasons. I doubt that the airline cancelled yours to ruin your "once in a lifetime holiday" that you decided not to go on anyway when you had an alternative choice.
That’s what I love about Qatar. The whole country cares so much about its people and they genuinely want to improve everything they can and therefore never say no to feedback. Very respectful people. So happy to finally be living here alhamdulillah ❤
This happened to us on British Airways. We paid for seat upgrades. They switched us to another plane where our seats were no longer available. It took 6 months to get a refund.
Hold on! If you pay extra for a premium seat & experience, but for one reason or another the airline can't provide that to you which you already PAID for, shouldn't they also be offering a refund of the difference in quality!?!?!?
So essentially he booked the highest class which was a personal suite and on the plane they swapped too it was probably closer to traditional first class and they wouldn't let him change his flight
Most of the time the people who buy the more expensive seats no exactly what they’re getting and the reviews seem almost unfair because people do not expect the same level of service other airlines with things like first class
Fun fact, Qatar Airlines way started by a wet-lease from Ansett World Air Services. The in-flight services, announcements, SOP's and customer service standards was a complete cut-paste from Ansett Australia. An airline which upsettingly no longer exists.
Tell me why last night before going to bed I was like “I should post a review about Qatar Airways, cuz I’m still salty about what they did to me” and then this pops up on my feed 😂
Funny when you go from a passenger to talking like your the CEO talking about the best of PR in the entire airline industry because you fly business and first class a bunch of times, wild logic...
Honestly surprised they reacted like this…They me a compensation since 2 years now for flight delays and inspite of me getting a mail that the compensation will be sent it’s still never reached me inspite of the multiple reaching out thereafter…it’s all over social media and they really don’t care! Love the inflight service but their on ground staff and back end staff really need to be upgraded!
Because this guy is full of shit there's no way any of this happened. If anything it's paid propaganda for the airline. No way there rolling out the redcarpet for a no named youtuber who isn't even in there targeted demographics
I agree . I never understood why they confirmed me the QSuite and never gave it or was not available . Was frustrating and what’s the point to do so ! Better just say it at the beginning that was not available , it happened all 5 times I flew with them , now I prefer emirates and upgrade to first for quiet a good price
This is the worst thing about Qatar: having to be worried about them swapping your Qsuite for their sub-standard old seat until the moment you check in for your flight. I don't know why they don't convert the rest of their planes.
So tired of big corporations not caring about customers nit offering resolution or solve problem screwing the customer. For them to listen change the policy and care to make customers happy and realizing the importance of trepidation os the customers feelings not banning. I will use and recommend this airline.
These airlines are the most expensive in the world they must to offer the best service. I flew by Etihand they cancel my flight to the next day then the flight was full and the meal just finished how you do not organise the food capacity for everyone? They’re receiving a good money
Ryanair just roasts people who leave bad reviews on twitter
To be fair. It’s mostly Karen’s complaining about not being sat together or baggage fees because they didn’t pay for checked baggage or to choose their seats…
To be fair if you pay for Ryan Air you shouldn't be complaining unless it's a safety issue
They’re cheap that’s their whole business model so they’re openly trash and use it as marketing
And boeing uhh... uhh.... invites them for dinner!
@@dzrknx*Boeing TURNS them into Dinner.
That PR rep must have been a genius, because they ALSO got the point across to management.
This. However, they are so deep in the black budgetwise that it doesn't hurt them to make the change.
Uhm. SVP's entire schedule is pointless meetings, so yeah, PR guy was a genius but not for the reason you think.
This is the true definition of a TH-camr being wholesome and wants the best for the community, keep it up Nonstop Dan , you are my favourite
Thank you so much 🥹🙏
@nonstopDan. I see an opportunity for us partner on ideas for airlines. what's the best way to connect with you?
@@sachinrao8980correction, you see an opportunity for yourself.
Nigga what? Wholesome? 😭
I used to love quatar until I lost a Tissot watch to them. Their reasoning, watches are jewellery and not covered under their policy. They forced me to check in cabin baggage as they were overbooked. Never flew quatar again and made sure my company never does either. Terrible in terms of owning up and having accountability.
That seems like such an OBVIOUS policy to have, no? Thank goodness he complained and they listened.
AMEN! Be thankful that GOD woke you up today! AMEN! Let's keep this family friendly please! AMEN! GOD DOES! AMEN! Pray for everyone! Please do not call people fools! AMEN! None of us are worthy! But remember, GOD hates the sin, not the sinner! AMEN! 🙏🏾✝️ Be thankful that GOD woke you up today! Pray for everyone! None of us are worthy! But remember, GOD hates the sin, not the sinner! AMEN! 🙏🏾✝️ Please do not use THE LORD’S NAME in vain! Please do not swear on anything! AMEN! 🙏🏾✝️
Bro took the comment just a bit too seriously (I can’t even see anything that bad about the comment)
@@aiden_jaison Amen 🙏
@@aiden_jaisonI nutted to this comment
@@aiden_jaisonthere is no god but 1 and his humble messengers Jesus,Moses and Muhammad.
It only makes sense. If you’ve booked and paid extra to experience a certain amenity and they switch it out on you why would you be willing to pay the same price for an inferior service.
Especially since the flights in QSuite are more expensive!! So you pay more to get the experience it, and then you miss out on it. Not nice.
But honestly I didn't find the QSuites so great! I prefer Singapore Airlines and, what was the best flight for me in the last two years: Oman Air Business. It felt like First!
Mint demands it. They will only give you $100 credit towards the next vacation not even just the flight. Bonkers.
Uhm most people book flights cuz they need to go somewhere, not cuz they want the _experience_ for views. If you're flying somewhere on a Monday to be at a conference on Tuesday, you can't rebook on Wednesday, just like if you're flying back from vacation on Monday to be back at work ok Tuesday, there are financial consequences for being delayed.
This accommodation only fits a certain niche, and it's not any major demographic. Middle/upper middle class people who splurge won't be able to take extra days off work or miss the events they're flying to, rich people would pay for an equivalent alternative.
@@theBestElliephant not quite sure what you are trying to say, but if you pay for a particular service or to experience a certain amenity and they can’t supply that, no matter your reasons for booking it, you shouldn’t have to accept an inferior service or amenities without getting a partial refund in line with the service level you received.
There’s no way to say that it’s ok to still charge full price for the higher level of service.
If I pay for first class and end up in coach either screaming kids, I’m not paying first class prices. That’s just BE.
@@violetscreaming ...but that's not what he did, he just got them to allow you to rebook your original fare for a different day.
I don't disagree with your premise, it's just not what he got them to agree to.
That makes sense, not all business class is the same, not even within the same airline with a different aircraft! Some of us do pay attention to that and book accordingly.
How do you book a flight according to what plane you will get? Airlines don't generally put out what plane is flying that particular flight and even if you know this particular route is flown by a new plane, airlines change planes all the time last min.
@@s.......-hl8qp Yes, airlines do put out the type of aircraft to be flown, and yes too that it can change after that....sometimes for the worse and sometimes for the better. I flew back from the UK a few weeks ago BA business class and got the newer configuration from a last minute change, that wasn't available when I booked...so that turned out for the better.
@@s.......-hl8qpof course they do! Even when you search for flights on Google flights they tell you the aircraft type! Plus when booking with the airline, you can reserve your desired seat already during booking. That would not be possible if they wouldn't even know the aircraft type!
Unfortuantely sometimes type changes happen, with some airlines less, with some more (especially Qatar is famous for changes)
That’s a sign of good PR (public relations) team, because they actually try to maintain good public relations. Listening to criticism and even responding by asking for further elaboration, since a short video for internet content can only do so much to spill over one’s thoughts.
Ikr, what they did was already a good PR move
A 22 yr old changing an international airlines policies. Damn!
Hes likely absolutely rolling in cash since he knows enough about businees class to have a favourite airline and has problems he'd like to not happen again specific to business class
It's actually pretty frustrating because they are still doing equipment swaps
Can you explain it to me? I’m lost note sure what you mean by equipment swap (type of) and what he requested from Qatar Airways
@@UNPhantom93airplanes get swapped and the type of experience (seats, first class, food etc) changes as well. So imagine you paid for this flight w these amenities but due to circumstances like weather or due to load they change the airplane and all of sudden you don’t get the same type of amenities you have booked and paid for.
@@G3rmanhenryand in that case you get a free flight? Did i understand correctly?
But why airlines do it? I am not sure I understand
@@schelinxthey do it because they change plans and logistics to get everything going as smoothly and cheaply as possible. Business class on an A-380 is different than Business on a 777 or smaller plane
What does this mean? The equipment swapping? The two days? I'm too broke for this 😂
"Equipment" means the plane. He means they changed the plane that was being used for that flight to one with different seats, so he didn't get the type of seat he had booked.
@@thomasdalton1508 Thank you!
@@kokohale More specifically, the bigger/nicer planes have very luxurious business and first class suites. So people will pay like $5k-20k and not realize the plane has been changed and they now have a very bare bones "business" or "first class" experience that they paid out the ass for but don't get all the fancy shit they thought they would.
Don't worry. It's his wording. Plus it would be obvious for the company to either compensate or give another seat if the equivalent if they paid so much for it.
@@lin90210working in the travel industry never an airline has given a refund or compensation after a change of craft was made. They only provide if you with a downgrade which is not what he is speaking in the video. If the new plane has business class but does not have the same seats or distribution you will not be refunded or compensated. Now, if they downgrade you to a lower cabin because after the change of craft there is no space for them or whatever reason, they will refund the difference.
This makes a hell of a difference. Especially when I’m flying in a premium cabin. I purchased specific seats and then get junk.
As an economy flyer… As long as I get there and all of my luggage is intact and present I am happy.
same😂
Reading other comments it’s about if you booked a $5-20k first class or business ticket on a nice big plane with specific amenities and they switch the plane last minute to a shitty small plane with less amenities. You would want at least a partial refund for paying an arm and a leg for something you don’t get.
Literally me
I guess theyve gone downhill since coz Josh Cahills feedback wasnt taken in the same positive light
The guy who was their head of PR when I posted my video had left by that point!
Wonder if QR has since lifted the effective ban on Cahill, because holding that grudge even with new leadership will still weigh them down in trying to recover their image.
@@NonstopDan interesting note Dan. I hope the situation will get better for all ! QR is a great airline
@@doujinflipTo be honest i wasn't happy with Qatar airways after what they did to Josh Cahill. They went too far.
I will not fly Qatar and have persuaded others not to do so given the shitty treatment dished out to Josh Cahill. #unbanjoshcahill
The fact that they listened to your constructive criticism and actually improved itself is already a PR move, they showed themselves that they're trustworthy airline where they want to give the best experience
Funny that the airline takes criticism better than the government
Why Qatar is good country, they have a monarchy in the constitution. The only reason you hate them is because they don’t like western ideas about sexuality and gender equality.
The airline is a business and a propaganda. Real power lies in its government.
The airline IS owned by the government.
They are government 😐
This is literally the comment I just left. You were a dumb 22 year old. You should have never have gone to Doha. It could have been a trap to arrest you for making a negative video about their company. In Doha you can be jailed for negative public statements. ❤ Glad it turned out ok for you.
The Q suites are something else. Incredible experience and service.
Nonstop Dan, Your videos always make me happy, so I subscribed!
Thank you so much! 🙏
This is great, and its good that you offered a real problem, and a real solution.
22? 🥴
Nah they definitely kidnapped you and made you say that, you cannot convince me otherwise
What an impact. Well done!!
Oh wow thank you so much for making this change happen. I threw quite a few fits walking into a 2/2/2 FOUR TIMES when expecting a q suite! My complaints didn’t even get any acknowledgement. The little people thank you. 🎉 (still won’t fly them tho)
Flying, especially if you're in business or first class, is one of the most polluting things you can do.
That PR knows how to recognise good information in my opinion 😊
My guy was just terrified he wouldn’t get free rides anymore
Gonna be honest, I don’t watch your reviews, but I absolutely have to respect the fact that the influence you had ended up having an affect on the airline’s policy. That really shows the true impact trip reporters can have not only on the consumer side, but also on the corporate side, and why they’re good for the aviation world.
Since 2019 ive only flown Qatar i knew you was with Qatar by the decor anyways 787 from uk bhx to doha doha to phuket airbuss a350 enjoyed all my flights so far =)
now if only the groundstaff of qatar airways can be improved. it is shockingly poor, whether at the awful hub in doha (yes, very modern, but very little in the way of assistance available in a poorly designed airport) or lack of communication or apology when they misplace luggage (speaking from personal experience).
no matter how good the in-flight experience may be, i will refuse to pay qatar airways money to fly on one of their planes until the ground service is significantly improved!
Unhinged 22 year old sounds spot on...they are large children.
Never underestimate the power of social media
This happened to my qsuite in Thailand last month and they downgraded us with no compensation
Wow. Your hard work has really paid off. You have some serious clout now!! Well done.
Thanks so much! 🙏
Lmao I’d be afraid of not walking out of that interview
Any serious business should want to hear out the customers legitimate constructive feedback.
For the price of a first class ticket, I do actually think you’re entitled to a nearly perfect experience
RyanAir: Let me catch you on our plane again, see what happens
If people are afraid of getting a severe backlash from the service provider, why bother?
When you're expecting a Q suite and don't get one it's really annoying. But it's worked in my favour too
It's really hard to choose an airline based on reviews because most of the people reviewing are doing so because they had a bad experience
No, it's really hard when you don't have enough money to get to choose your airline.... that's really hard.
@@searchparty2087
I don't see these as being opposed.
I would imagine if you have the option of two budget airlines with the same price for the same route you would prefer the one that would be a better experience.
Rich white man throws tantrum then gets his way
Dude was like don’t put me in a hotel with the terrorists I don’t wanna get drone striked
I had to watch many times over to validate if it really is the same airline that's gone ballistic over a Josh Cahill review, and indeed it is! Pleased to know that Qatar has relaxed its muscles after that infamous incident
dan explained that his event was in 2019, and Joshes was in 2023 (the great PR person that heard Dan had left the company by then)
It's paid propaganda. Think about it some no name youtuber got multiple meetings with senior vice president's and department heads oh and it happen in 2019 it's propaganda
Ugh Turkish airlines change planes without telling you and you find out your row 11 aisle seat with extra legroom turns into row 25 and they run out of food options and force you to eat what’s left. The quality keeps going down and down and they don’t even refund your extra seat charge since it’s an aisle for aisle 😒
😱
Me who won’t ever sit in first class or business class. Yet watch Dan review so I can pretend to know what his talking about
Lol, same! But don’t worry, when I win the lottery I’ll treat you!
Business class isn't even more expensive unless you book your tourist ticket months in advance. Hell, it's not uncommon for business class to be cheaper than tourist near the departure time of the flight because the airlines want to fill the empty seats.
@@supermaster2012 I have never observed such a pattern ¯\_(ツ)_/¯. Business is ALWAYS more expensive than economy class.
@@EnderViBrittania might be different in the US, I'm mainly talking about mainland Europe with airlines like Lufthansa, Swiss and SAS
@@supermaster2012definitely different in the US and Canada as even the day of the flight to upgrade to business class is still just as expensive... That being said people are trying to leave the country for vacation on large overseas flights as well.
its nice to see everyone being civilized and humble
I flew with Qatar from Brisbane to Vienna 6 weeks ago and it was the tiniest seat Ive ever sat in. I am 5'3" and i felt claustrophobic sitting in it. They are also not upfront about seat selection costing extra when you purchase through webjet. Would not recommend at all. Emirates seats were so much bigger
Naming and shaming does work!
It depends on the management, really. Some CEOs are absolutely atrocious and will not take criticism in any shape or form. Some enlightened leaders will take this in their stride. And that trickles down to the rank and file.
This is him attempting to not get khashoggi'd
A good company, both big and small, that actually listens to and improves themselves when given criticism is the best way to establish themselves. Ultimately, you're going to make more money when you take care of your customers and show you actually care about them.
Equipment swaps should only be allowed if the airline can prove that there was no other alternative & when there is an equipment swap not only should people be refunded the money they paid for a service they will not get but they should also be compensated for the inconvenience & disappointment.
I absolutely agree 👏
Qatar Airways are terrible to their staff.
A friend of mine had a sister who was hired by them. While training her, they looked through her medical history and fired her for something that was on her medical history. I forget exactly what it was, it was something private but nothing that made any sense, I think it was something for being diagnosed with depression. She was a person who had done a lot to change and better herself too.
Recently they were on the news for refusing to let a family board for similar reasons..overall terrible customer service
I think the cabin staff is better on Qatar than with the model types that one often encounters on Etihad or Emirates. Qatar staff try harder.
Looks amazing. If I have an opportunity I will fly with them because they listened to you and seem to be at the top of their game
I will never go on Qatar again Q suites, cancelled paid for seats, no refund. Special meal selected months before and they did not have it, broken seat and a 30 minute wait in the heat on the boarding bridge. Can do without that at the price!
no they won't. They downgraded my seat to economy for no reason and waited for me to contact them to get refund, which took them over a month to reply my email. After 4 months I finally got back the money the OWED ME!!!! thank god. And they force me to sign a "voluntary no compensation" letter otherwise I won't get any refund.
Such a cool thing you are doing that are changing ppls experiences for real
They are more responsive to good ideas.. unlike United airlines that ban just about anyone for almost no reason at all. Especially black passengers.
They’re one of the best airline. Im flying a lot, around 30 thousand miles so far this year. Can say i prefer them more than the other airlines.
Its good to listen to the people.. QE had a huge critic but he wasnt anti-royalist, he was actually a monarchist and she met with him and he gave her a list of changes needed by the royal family and she instituted almost all of them and they say that it really help save the royal family because they public thought they were relics.. I think this was in the 60s or 70s.. Its good Qatar listened.
All of those 33’s 🕊️🥰 They had your back!!!
You sound like guga foods trying to get his American passport
Yoooooo you're right 😂😂😂😂
Qatar airways completely ruined our Maldives once in a life time holiday, mine and my husbands 50ths and grandad 13th.
Booked through Tui with Qatar Airways being our transport there and back. 2 weeks before we got an email saying our flight had been moved by 15minutes did we still want to continue? Emailed back saying it was fine. Following day phone call from Tui rep saying the flight had been cancelled, the only way we could still go was to pay nearly £2000 more to fly with Emirates! Ended up cancelling the holiday
All Airlines cancel flights on a daily basis for a myriad of valid reasons. I doubt that the airline cancelled yours to ruin your "once in a lifetime holiday" that you decided not to go on anyway when you had an alternative choice.
That’s what I love about Qatar. The whole country cares so much about its people and they genuinely want to improve everything they can and therefore never say no to feedback. Very respectful people. So happy to finally be living here alhamdulillah ❤
This happened to us on British Airways. We paid for seat upgrades. They switched us to another plane where our seats were no longer available. It took 6 months to get a refund.
That's absolutely awful!
@@NonstopDan We will never book another flight with them.
That's awesome That's what you call customer service my friend
I had a work colleague who admitted she would wipe horrible customers food around the toilet seat. She was not my friend.
How companies respond to valid criticism says a lot about them. If you aren’t willing to listen to feedback, how do you expect to improve?
Gave me raw chicken and food poisoning. Didn’t even care to help me because I flew economy. Terrible service
Thank you for your service. I can’t imagine playing for a qsuite with cash or points and not getting it.
Hold on! If you pay extra for a premium seat & experience, but for one reason or another the airline can't provide that to you which you already PAID for, shouldn't they also be offering a refund of the difference in quality!?!?!?
I travelled with them alone at 13, they were so amazing
Now can you please also convince them to fly to Vancouver, BC. We need at least one carrier from the gulf to fly in directly to YVR.
I am too broke for this to be in my recommendations 😅
What does he mean equipment swap?
The type of plane. Sometimes an airline will change the plane type at short notice for various reasons.
So essentially he booked the highest class which was a personal suite and on the plane they swapped too it was probably closer to traditional first class and they wouldn't let him change his flight
Most of the time the people who buy the more expensive seats no exactly what they’re getting and the reviews seem almost unfair because people do not expect the same level of service other airlines with things like first class
would be nice to see a review of normal seats
I swear by Qatar!! Swapped to flying with them in 2015 after the Malaysian airline incidents and have never had a bad experience.
Fun fact, Qatar Airlines way started by a wet-lease from Ansett World Air Services. The in-flight services, announcements, SOP's and customer service standards was a complete cut-paste from Ansett Australia. An airline which upsettingly no longer exists.
Terrible country, decent airline huh?
Qatar loses money on every seat they sell, so no need to feel guilty.
Tell me why last night before going to bed I was like “I should post a review about Qatar Airways, cuz I’m still salty about what they did to me” and then this pops up on my feed 😂
😂
I wish they would improve their customer care.
Are you 22 ?
Back in 2019 he says
@@unruly_ronin still, bro
@@leosgfstill 22? No
There is money to be made they should always listen.
i thought he was about to be "dealt with" Boeing style
That's crazy man, congrats on your hard work
Thanks so much!
Wow! I had no idea! Thank you for advocating for us frequent flyers! ❤🎉
Funny when you go from a passenger to talking like your the CEO talking about the best of PR in the entire airline industry because you fly business and first class a bunch of times, wild logic...
Don’t they swap equipment at the last minute? How does one go about changing their mind after reaching the airport?
Honestly surprised they reacted like this…They me a compensation since 2 years now for flight delays and inspite of me getting a mail that the compensation will be sent it’s still never reached me inspite of the multiple reaching out thereafter…it’s all over social media and they really don’t care!
Love the inflight service but their on ground staff and back end staff really need to be upgraded!
Because this guy is full of shit there's no way any of this happened. If anything it's paid propaganda for the airline. No way there rolling out the redcarpet for a no named youtuber who isn't even in there targeted demographics
Being owned by the Qatari state govt has its perks when they are doing everything in their power to promote their country
I agree . I never understood why they confirmed me the QSuite and never gave it or was not available .
Was frustrating and what’s the point to do so !
Better just say it at the beginning that was not available , it happened all 5 times I flew with them , now I prefer emirates and upgrade to first for quiet a good price
This is the worst thing about Qatar: having to be worried about them swapping your Qsuite for their sub-standard old seat until the moment you check in for your flight. I don't know why they don't convert the rest of their planes.
Genuine criticisms should be heard
So tired of big corporations not caring about customers nit offering resolution or solve problem screwing the customer. For them to listen change the policy and care to make customers happy and realizing the importance of trepidation os the customers feelings not banning. I will use and recommend this airline.
These airlines are the most expensive in the world they must to offer the best service. I flew by Etihand they cancel my flight to the next day then the flight was full and the meal just finished how you do not organise the food capacity for everyone? They’re receiving a good money
Wow must have been amazing getting that policy change implemented!
Thank you for your public service!
It was worth it because if I ever see Qatar airways as an option I will think of this story and consider them first.
Wow, they paid you a nice trip to Qatar and now you are doing PR for them. Quite smart.
Only applies to business class 😂😂😂😂.... If youre in coach class, well....😂😂😂