Real life experience: My Boat Rockerz 255 Neo stopped working just 1 day before warranty. I raised the warranty ticket. I was little hopeful that it will be really replaced sitting at home. I thought I might have to go to service center in district place. But to my surprise, they picked up the product in 2 days, generated replacement order and 4 days after that I had new product at my hand. Absolutely marvelous job BOAT! :) Thank you.
Hi Selva, please do connect us on some other social media platform to share the images or write us at info@imaginemarketingindia.com Please feel free to contact us anytime via DM if you need any further assistance from our end.
I registered a complaint and I visited the service centre too however my boat airdopes 131 was just there for 1 month however my issue remained unsloved my buds is still not charging and because of that service centre i think that my 1 year warranty would be over but it was not my fault it was service centre's fault please help me😢 And i had invested all my savings in that aidopes please someone help me 🙏
Hey , i bought Boat airdopes this June and one side already stopped working . This is the second time this has happened. I didnt even drop the product or any other exterior damage. Have Claimed warranty. I hope u guys do honest job with the warranty and replace my product .
Really BoAt product may be good but the service provided particularly by customer help line is worst of all. I have been trying to get my product replace but everytime, system ask for serial number, I entered various number available in product cover but each time serial number is shown as incorrect. I am still trying to reach out BoAt customer call centre but each time I dialed I am made to speak with computer and worst part is Computer does not understand my exact complain. I will never recommend anyone to purchase BoAt product only because customer are harassed like anything in case of any problem with the product. PLEASE DON'T BUY PRODUCT FROM BOAT, INSTEAD GO FOR OTHER THERE ARE NUMEROUS COMPANY AVAILABLE.
Really BoAt product may be good but the service provided particularly by customer help line is worst of all. I have been trying to get my product replace but everytime, system ask for serial number, I entered various number available in product cover but each time serial number is shown as incorrect. I am still trying to reach out BoAt customer call centre but each time I dialed I am made to speak with computer and worst part is Computer does not understand my exact complain. I will never recommend anyone to purchase BoAt product only because customer are harassed like anything in case of any problem with the product. PLEASE DON'T BUY PRODUCT FROM BOAT, INSTEAD GO FOR OTHER THERE ARE NUMEROUS COMPANY AVAILABLE.
Hi! Thank you for providing us with your valuable feedback. At Boat, we take pride in delivering exceptional service to our customers. Please do not hesitate to contact us if you require any further assistance. -Sam
Hi Dinesh, we are sorry if something went wrong on our end. Please share the details of your concern at info@imaginemarketingindia.com in order to assist you better. Feel free to contact us anytime if you require additional assistance. -Adi
They literally rejected my warranty issue calling it damaged ( when it was perfectly fine when I returned it ) and sent me a pic of open airdopes like how would I know it was damaged inside. I had very bad experience. They took 4 days just to inform that. Terrible customer service. I'm never going to purchase anymore products from BOAT.
Really BoAt product may be good but the service provided particularly by customer help line is worst of all. I have been trying to get my product replace but everytime, system ask for serial number, I entered various number available in product cover but each time serial number is shown as incorrect. I am still trying to reach out BoAt customer call centre but each time I dialed I am made to speak with computer and worst part is Computer does not understand my exact complain. I will never recommend anyone to purchase BoAt product only because customer are harassed like anything in case of any problem with the product. PLEASE DON'T BUY PRODUCT FROM BOAT, INSTEAD GO FOR OTHER THERE ARE NUMEROUS COMPANY AVAILABLE.
I approached my nearest boat service center for product replacement.. my earphones one side isn't responding.. they took it but somehow it cancelled all the time ,they told me to do online service. But now when i tried to claim warranty it sends me the address of service center..How to get the online pick up service.
Bro you should call the customer care and talk to the customer care executive and ask them for the door to door pick up warranty claim page link . They will send you the link.
I have purchased the product 3months back using redeem points , only transaction I’d is there , no invoice no: or model code!, now when tried to claim the warranty service providers are asking for invoice no: & model no: & they said without these claim can’t be done! any remedy for this !??
Recently my boat airdopes atom 81, stopped working, it's light werent flickering and I remembered I had warranty then I tried to replace the product and it amazed me that one can replace it at sitting at home they took around 1 week and sent my repaired airdopes back Thanks boat ! For such a good service 😄
Mere paas bhi boat Nirvana ion hai 2 mahine nahi chal paya 6 bar pick up cancel huaa 16din baad pick up huaa fir same product wapas kardiya ye bol kar ki sahi hai. Jabki maine video bhi email Kiya .. abhi bhi mera product kharab hai aur ye chutiye tarikh pe tarikh diye Jaa rahe hai .. bhai roj afsoos hota hai kis muhrat me boat ka product leliya
@@breakergamer106 the case is not same for everyone there are different people in different service centres but boat should take care of everyones product
I Bought a product from boat and it was malfunctioning after 1year I purchased..So I immediately checked warranty of product and wanted a replaced product..Somehow it took a lot of effort and finally Boat service picked up my product and gave me a new replacement product..Thank you boat
Hi! We regret the trouble that has been caused to you. We also appreciate for the confirmation. We are closing this case here. Please feel free to reach out to us.
I just buy boat nirvana ion anc 1 month ago and it was working very good,and the sound of eardopes were clear and very nice to hear . But I open it today the right earpode were not working, so it will considered in warranty or not . Please tell me.Thankyou
Hi Rekha, we are extremely sorry for the inconvenience. To help you with this, we would like to know the issues in detail. Kindly write to us at info@imaginemarketingindia.com with your contact details and the given ref. number #46528637. We will help you as soon as possible.
Really BoAt product may be good but the service provided particularly by customer help line is worst of all. I have been trying to get my product replace but everytime, system ask for serial number, I entered various number available in product cover but each time serial number is shown as incorrect. I am still trying to reach out BoAt customer call centre but each time I dialed I am made to speak with computer and worst part is Computer does not understand my exact complain. I will never recommend anyone to purchase BoAt product only because customer are harassed like anything in case of any problem with the product. PLEASE DON'T BUY PRODUCT FROM BOAT, INSTEAD GO FOR OTHER THERE ARE NUMEROUS COMPANY AVAILABLE.
I ordered boat rockerz 255 pro+ and after 7 months of using it the left side completely stopped working. I issued a warrant, and even when my neckband was completely alright from the outside and there were no damages, the customer care told me that my claim has been rejected cause the product is damaged.
I recently bought boat airdopes.should I have to register the warranty to claim it in the future, or can i directly claim the warranty if i have any issue with the product without warranty registration
Really BoAt product may be good but the service provided particularly by customer help line is worst of all. I have been trying to get my product replace but everytime, system ask for serial number, I entered various number available in product cover but each time serial number is shown as incorrect. I am still trying to reach out BoAt customer call centre but each time I dialed I am made to speak with computer and worst part is Computer does not understand my exact complain. I will never recommend anyone to purchase BoAt product only because customer are harassed like anything in case of any problem with the product. PLEASE DON'T BUY PRODUCT FROM BOAT, INSTEAD GO FOR OTHER THERE ARE NUMEROUS COMPANY AVAILABLE.
There is a booklet in Product box u will find a QR code scan it it will redirect u a page , that page will be autofilled except name and no. And Serial no. Will be autofilled use thta serial number again
Serial number will be in box (outer side) in which the product came with. I also had same problem, jus got it thru and submitted ticket finally@@MLA2029
Really BoAt product may be good but the service provided particularly by customer help line is worst of all. I have been trying to get my product replace but everytime, system ask for serial number, I entered various number available in product cover but each time serial number is shown as incorrect. I am still trying to reach out BoAt customer call centre but each time I dialed I am made to speak with computer and worst part is Computer does not understand my exact complain. I will never recommend anyone to purchase BoAt product only because customer are harassed like anything in case of any problem with the product. PLEASE DON'T BUY PRODUCT FROM BOAT, INSTEAD GO FOR OTHER THERE ARE NUMEROUS COMPANY AVAILABLE.
I have successfully registered my complaint, and my Airdopes 300 will be sent tomorrow for replacement or repair. However, I am confused about whether I should send only the charging case or the entire box with accessories. Can you please clarify this? Thankyou 😃
Hi! We appreciate your inquiry. Please be advised that for the replacement process, you are only required to hand over the product itself. There is no need to include the original packaging or any accessories. Thank you. Please feel free to contact us for any further assistance.- Sid
Hi Nantha, we regret to say we don't sell spare parts and also if it is missing then it is considered physically damaged and same can't be considered for repair. Please feel free to contact us anytime if you need any further assistance from our end.
So here is my experience about warranty claim So last year 10 Dec 2023 I ordered a boat bass 100 black it's works perfectly fine I'm happy but after 5 month, 19 May 2024 my left ear peace of the earphone stopped working so I raised a ticket filling all of my details where the serial number is optional so I didn't fill because I don't know where it located at that time. Then boat send a email instructions about next steps so I followed Next day 20 may Delivery guy arrived checking my product and then I packed it in a box and handover it. Later that night boat send an email we're you product in testing phase, next day 21 May Boat mailed me testing phase is complete replacement product sooner going to be shipped, then 22, 23, 24 May No mails 25 May, Morning 10 am I got a mail were your product is out of delivery and in 5pm I recieved my product😊 I'm happy good job I'm gonna buy more products from boat in the future for sure. But I'm kinda queries to know does this replaced earphone comes with warranty? Like what if it's stopped working after a month So does Boat do you still consider this product under warranty?
We are pleased to hear that you had a positive experience with our services. Please note that our products are backed by 1-year warranty services. The warranty on the replaced product continues or remains in effect. If you need to claim warranty for the replaced item in the future, you can utilize the same invoice. Please don't hesitate to reach out to us if you need further assistance. -Adi
The boat is the best my headphones rockerz 550 was not getting changed due to some unknown problem and after 11 months of use my product got replaced so easily... I still cannot believe it's amazing... I will always prefer u boat ♥️♥️
Many headphones are out of stock Please try to rebuild the stock as soon as possible I have selected 2-3 headphone but all of them are not available on any platform
Really BoAt product may be good but the service provided particularly by customer help line is worst of all. I have been trying to get my product replace but everytime, system ask for serial number, I entered various number available in product cover but each time serial number is shown as incorrect. I am still trying to reach out BoAt customer call centre but each time I dialed I am made to speak with computer and worst part is Computer does not understand my exact complain. I will never recommend anyone to purchase BoAt product only because customer are harassed like anything in case of any problem with the product. PLEASE DON'T BUY PRODUCT FROM BOAT, INSTEAD GO FOR OTHER THERE ARE NUMEROUS COMPANY AVAILABLE.
I purchased boat 800...It's working well with my phone but with my led tv it's getting rustling sound in background...... Very bad experience with boat....
Hi, please be informed that the product doesn't have any issue as per your experience with the phone. You can check and try for reset if that works. The steps for the reset is in below manual link. cdn.shopify.com/s/files/1/0057/8938/4802/files/AD_800_UM-01.pdf?v=1715706214 Please feel free to contact us anytime if you need any further assistance from our end. -Raj
Pathrtic experience. Dont buy boat product. I purchased earbuds. Just after one month of expiry of warranty period, it stopped working. I went to service centre, they denied to any kind of help as the warranty period was over. I requested them to repair it , I will pay whatever amount they demand. Still, they denied that they will not repair it as it was out of warranty period. I went many mobile repairing shop but they all suggested me to go to service centre because no one got ready to repair it. So called the customer care and they advised me to visit service centre if it is in warranty. But it was out of warranty, so they can not help me out even after my willingness to pay for it. That is why it is not recommended to buy Boat product.
Hi, we regret to say once the warranty is over the product can't be repaired as we haven't started the paid service yet. Please feel free to contact us anytime if you need any further assistance from our end. --Raj
Hi, I bought boat immortal Im 1300 headphones last year on 13 may and I had to claim the warranty 3 times but the headphones still had the same issue and I just talked to the customer care agent about my headphones regarding the warrenty claim but the agent said that ur warrenty claim limit has exceeded. The warrenty will expire on 13 may and they are saying that you can claim it again after 120 days but till then my warranty would be already expired and why am I not getting the right product ??? even after 3 warranty claim pls help
Hi Chinmay, we regret the inconvenience caused. Kindly share your concern and ticket details with us via email at info@imaginemarketingindia.com so that we can assist you further. Please feel free to connect with us in case you need any further assistance.
I got my Boat stone 350 delivered one day ago. I expected it as a good quality speaker which perfoms well in low sound. But, In Low volume....the sound is not at least audible. But if I increased volume for sound, the bass is creating lot of disturbance in the whole room. Sound is like in a deep water well. I expected this speaker is a student friendly one, best for educational content and classes by believing BOAT's reputation and trust on company, branding. But this speaker stone 350 of mine is creating the problem of above kind....Not even audible a least in low volume. Kindly help me to return this product and the way how can i return the product. I tried to return from BOAT website from my account...but....such a worst, old model, user unfriendly website !! It was saying that product is not delivered and yet to be delivered..... whereas my product was delivered yesterday.
Hi Anil, we regret the inconvenience caused to you. Please be informed that we don't have return policy. However, you can get the product exchanged as same is under 7 days exchange policy. Please share the order id with us to assist you further.
Hi, we are sorry to hear about the inconvenience. Please share the details of your concern at info@imaginemarketingindia.com along with the images of your product and the invoice in order to assist you better. Please feel free to contact us anytime if you need any further assistance from our end. -Adi
@@boAt-lifestyle actually I don't think that the company will repair it because the thing is happend that yesterday when I was listening music after 2 hours my left side airpod stop working I watched the repair of boat airpod on boat channel but nothing worked and when I see it clear it's one wire is came out a red color wire and I came to know that only shouldering is only way to fix it and it's just 8 months is passed of purchase will it be repaired I have the online bill
We certainly understand you. As requested, please share the details with us so that we can assist you in a better way. Feel free to contact us anytime if you require any additional assistance. -Adi
@@TRAZPE Hii ! The same happened with my boat Bluetooth neckband earphones. Out of nowhere, the left side earphone is not working, not even a single sound/music is coming and it's been only 8 months since I have purchased this product. Can I claim warranty for this product? Or how to fix it?
Recently, I purchased a Boat 20,000 MAh power bank. I want to know whether it comes with warranty or without warranty. If it is without warranty, what should I do? Should I register a warranty claim or directly register a complaint when it is not in good condition before its warranty period?
Hello Naveen ! Yes, all of our true powerbanks come with a 1 year warranty. Please be informed that there is no need to register the warranty complaint. The warranty for your product will automatically get activated from the date of purchase. Moreover, if your product becomes faulty in the near future, you can claim the warranty through the provided link - warranty.boat-lifestyle.com/service-center. For serial number-related assistance, you can visit the following link for more help: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc. Furthermore, you can check the below video for guidance - th-cam.com/video/b8656ouBEpA/w-d-xo.html . For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. -Dia
My experience:- I bought boat airpodes 161 assassin red,it was working properly but suddenly after 6 months the right side of airpods was not working properly and the case was little bit loose too. Everytime I claim warranty it shows your warranty is not registered yet try again later.
I bought a boat 450 headset (black) some 5 months back which I haven’t used much, later I got the same model with different color as it had good reviews in Amazon and Flipkart !! Today when I was adjusting the headphones the black one , it broke near the right side adjuster when I checked with my friends and online looks like for many of them it broke in the same place. The headphones looks new but I cannot use it coz the quality is so bad !! Boat should either manufacture good quality product or should at least fix such damages !!
Hi boAthead, We hope you are doing well! We are extremely sorry you had this experience but physical damage is not covered under warranty. Warranty does not cover any defects or damage resulting from accidents, neglect, misuse, or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical. electrical. Thank you for your patience. Stay Safe! Regards Team boAt
@@boAt-lifestyle I definitely don’t need a replacement for the product, just letting people know how good the quality of the product and how people can actually save themselves from getting fooled by the fake online reviews and yes definitely saving money by not buying boat products!! Thanks for the great service!!
Please be informed that all our products undergo a quality check prior to dispatch to our customers. We have noted your feedback and will share it with our team. Feel free to reach out to us for further assistance.
I ordered boat energyshroom (black) power bank 2000 mah, after months it stops charging itself then i registered a complaint, they picked the powerbank from my door step and after couple of days i got replacement with (steel blue) colour as there is no black colour available in their inventory. Overall i say a good service friendly brand
Hi boat just received my rokerz 550 from amazon please tell me 1)should i have to register its warranty or its default from date of purchase. 2)Do i have to keep amazon bill for future claim? Its my 1st boat purchase so im asking please answer❤
Hello Bhanu, please be informed that there is no need to register the warranty complaint. The warranty for your product will automatically get activated from the date of purchase. Moreover, if your product becomes faulty in the near future, you can claim the warranty through the provided link - warranty.boat-lifestyle.com/service-center. For serial number-related assistance, you can visit the following link for more help: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc. Furthermore, you can check the video below for guidance - th-cam.com/video/b8656ouBEpA/w-d-xo.html. For claiming the product warranty, a product invoice is required, so you have to keep the bill with yourself. For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
Hello, you're most welcome. For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
I recently claimed my warranty for my airdopes purchased 2-3 months ago and i got a replacement but the replacement was an older version which was previously used and 1 airdopes is still defective So i think your servicing is literally very poor please see through it though
Hi Naman, we regret the inconvenience caused to you. Please share the images of the product received, images of the outer yellow box from all sides with the shipping label and ticket id at info@imaginemarketingindia.com or connect us at different social media account of ours. Please feel free to contact us anytime if you need any further assistance from our end. -Raj
Hi Rojas, we are extremely sorry for the inconvenience. To help you with this, we would like to know the complete issue in detail. Kindly write to us at info@imaginemarketingindia.com with your contact details and the given ref. number #44954105. We will help you as soon as possible.
And its been 3days but still showing "Our limit to process claims has been exceed. We request you to try again tomorrow".. Boat is really getting worst day by day
Hi Akanksha, we are extremely sorry for the inconvenience. To help you with this, we would like to know the issue in detail. Kindly write to us at info@imaginemarketingindia.com with your contact details and the given ref. number #46539075. We will help you as soon as possible.
Fed up and bad experience i got boat airdopes 161 from Flipkart and after 25 days right earpod stopped working.. sometimes it gets automatic mute sometimes plays the sound..when i used to shake my head i couldn't listen audio or call or sometimes i couldn't hear what is playing....i don't know the reason
Hi Shahid, we regret the inconvenience caused to you and do refer to the provided troubleshooting steps - support.boat-lifestyle.com/conversations/search?q=airdopes%20161. If the issue still persists or if your device has malfunctioned, kindly raise a complaint here to assist you better and at the earliest. Below is the link to our customer service portal - support.boat-lifestyle.com/ . For serial number-related assistance, you can visit the following link for help: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc. If you need any additional assistance regarding warranty registration, feel free to connect with us for the further correspondence .
I have never had a good experience with boat i have bought around 2-3 earphone/headphones and all of them stopped working after 2-3 months even the warranty replacement takes 1-2 months to replace the device and even after the warranty replacement they don't last long and die after 1-2 months The device which i purchased were Boat rockerz 550 Boat airdopes 141 Boat Nirvana ion
Hi Shivansh, we are extremely sorry for the inconvenience. To help you with this, kindly write to us at info@imaginemarketingindia.com with your ticket ID. We will help you at the earliest. -Sam
Hi Gaurav! Thank you for reaching out to us. You can use the service ticket number for tracking the status of your complaint on support.boat-lifestyle.com. Please feel free to contact us for any further assistance.-Sid
Boat nirvana 551 anc had high expectations but seriously it got damaged just in 4-5 months so disappointed they won't even repair it or exchange saying it is damaged
Hi, we regret the inconvenience caused to you. Please be informed that the product with physically damaged is not considered under warranty as per the policy. Please feel free to contact us anytime if you need any further assistance from our end. 0Raj
Hi, we are sorry for the inconvenience and truly empathize with the concern raised by you. Please let us know the platform from where you purchased the device and the date on which the product was delivered to your doorstep for further correspondence. - Dia
Hi Ayush, please hand over the product only no accessories or any other thing to the courier person. Please feel free to contact us anytime if you need any further assistance from our end. -Raj
@@boAt-lifestyle I dont have te box in which the product has been receive to me. Is it ok to give in any other box? Or do I need to mention anything on the box while returning the product?
Please note that we don't need anything without the product unit and charging cable also we don't need. You can hand over the product in any box or the courier person will pack it in the box they have with them. -Raj
Hi Kailash, we regret to inform you that for the lost products the warranty is not applicable. Please feel free to contact us anytime if you need any further assistance from our end. -Raj
Hi Pankaj! Please be informed that you only have to give the product not the box. We are extremely sorry for the inconvenience Feel free to reach out to us for further assistance. Sia
Hi Yuvika! We are sorry to hear about that. Please share the details of your concern at info@imaginemarketingindia.com along with the invoice and the images of your product in order to assist you better. Please feel free to contact us anytime if you need any further assistance from our end. -Adi
1 year warranty is counted from the day the product was purchased by customer or the date of manufacture? Because the bluetooth speaker I ordered recently was manufactured in March but I got the delivery today, that's why I am confused.
Hi Ritu, thank you for reaching out to us. The warranty of the product is 1 year from the date of purchase. Feel free to reach out to us for further assistance. -Sam
Hello boat, I had given airdopes 161 for replacement, the service centre people replaced it with some other defective product, now there is no option of replacement or complaint, what should I do now?😢
MY EXPERIENCE WITH BOAT - My boat rockerz trinity just stopped turning on recently for no reason. It was within warranty period so I sought out to claim it. I was directed to this video and reading all these negative comments, made me feel hopeless about getting a replacement. Nevertheless, I applied for it in my nearest service center (I live in Ranchi). And I shit you not the process was smooth asf. I handed in my defected product, no questions asked and got a replacement in perfect condition just five days later. Top notch service by boat. 10/10 would recommend all my acquaintances to buy products from boat.
Hi Aditya! Thank you for providing us with your valuable feedback. At Boat, we take pride in delivering exceptional service to our customers. Please do not hesitate to contact us if you require any further assistance. -Sam
What happens when the replaced product shows any damage after the end of first products warranty period?.. Can we claim warranty for the replaced product too?
Hi Jinnie, we are extremely sorry for the inconvenience. To help you with this, we would like to know your query in detail. Kindly write to us at info@imaginemarketingindia.com with your contact details and the given ref. number #44148625. We will help you as soon as possible.
Hi, we apologize for the inconvenience caused to you. We request you to please try to raise a complaint using different browser and device. In case the issue still persists then please reach out to us along with your contact details at info@imaginemarketingindia.com
Hi, we regret to inform you that there is no service center in Kurnool. For more information, you can explore here: www.boat-lifestyle.com/pages/service-center-list. If you are facing any technical issues with your product, we request you to share the details of your concern along with your phone number at info@imaginemarketingindia.com so that the team can assist you better. Feel free to contact us anytime if you need any further assistance from our end. -Adi
the warranty section is not opening and i purchased a Nirvana ion 1 month ago and today the left pod's volume drastically reduced and the warranty section is not working
Hi! We sincerely apologize for any inconvenience you may have experienced. Kindly raise a complaint using the link mentioned - warranty.boat-lifestyle.com/service-center. If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial. Please feel free to contact us anytime via DM if you need any further assistance from our end. Sia
I bought my boat Nirvana ion on march of 2024,2 months back the bud stopped charging and i got a replacement but now after 2 months the replaced product has also stopped charging i need a replacement as it is still under warranty
Please raise a warranty claim using the link mentioned - warranty.boat-lifestyle.com/service-center. You can check the video guide for warranty here also: th-cam.com/video/zINLCGzsLHM/w-d-xo.html If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial Please feel free to contact us anytime via DM if you need any further assistance from our end. -Raj
Hi Priyanshu, we are sorry to hear that you have gone through the trouble. Kindly share with us the product purchase date so that we can assist you in a better manner. -Sam
Please also do tell how you denies to repair the out of warranty products even if the customer is willing to pay for it. Outstanding services are provided by you. First improve your service quality and reach.
Hi Anish, we are very sorry to inform you that the warranty period is one year from the date of purchase. If anything happens internally with the product within the warranty period, we provide service. However, once the product warranty expires, we are unable to provide replacement or repaired products. We apologize for the inconvenience. Moreover, as per our policy, it would be difficult for us to repair your product once the warranty period has lapsed even if you are ready to pay for it . Please feel free to connect with us if you need any further assistance. - Dia
I purchased boat rockerz 255 pro + 6-7 months ago, they were working fine, suddenly stopped working, warranty rejected because the net of the ear was broken. How do you justify that?
Hi Amaan, we regret the inconvenience caused. Kindly share the picture of the product and your concern details with us via mail at info@imaginemarketingindia.com so that we can assist you further.- Sid
Hi Amaan! If you have already mailed on the shared email id. Rest assured that the team will get back to you. Meanwhile, we kindly ask for your patience. Feel free to contact us anytime if you require any additional assistance from our end. -Adi
I have newly bought boat airdopes supreme earbuds and I have followed every instruction on how to use and charge, still my the charge of the case is draining too fast, that's awful. Should I claim the warranty? Can I get the problem fixed?
Hi Jafar, we are sorry for the inconvenience and truly empathize with the concern raised by you. Please let us know the platform from where you purchased the device and the date on which the product was delivered to your doorstep for further correspondence. - Dia
I bought boAt 18W WCD QC3A charger combo recently. But I don't understand how to activate the warrenty of it or its already activated. Can you tell me please. What to do?
Hi, you don't need to activate the warranty on our products as it gets linked to the warranty from the day of the purchase. Please feel free to contact us anytime via DM if you need any further assistance from our end. -Raj
I buy boat lunar oasis smart watch 3 months back now this watch blinking I send to warranty but they said no any issues and return the same problems coming again I already send to warranty two times but they rejected now my watch always blinking loss of my money
Worse experience with boat my Airdopes are not working then i applied for replacement they replace it and now again its not working i am not able to claim warranty because i don't have serial number which were written on tha packaging box (they kept my packaging box with them in which i send my Airdopes earlier )
Hi! Thank you for reaching out to us. We would appreciate it if you could provide more details regarding your query for better understanding. In case you intend to file a warranty claim, please note that presenting the invoice is a prerequisite. Kindly make sure to keep the invoice when handing over the product to the courier and only send the product itself. If you need any additional support, please feel free to contact us without hesitation.- Sid
Hi Rohan, please be informed that once the pickup of your product unit is initiated, please make sure that the following points are taken care of- * Pack your product unit in any small box before handing it over to our courier partners to avoid physical damage during transit * Do not hand over the product box, product accessories, or invoice to our courier partner. For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
Hi Muhammad! Thank you for reaching out to us. If your product is not charging, it's a functional issue. Kindly confirm if you are facing any issues with the product along with the purchase date to assist you further. -Sam
@boAt-lifestyle I bought the airdopes 301 on Amazon at like Dec 20 and got delivered at Dec 23 and since it came fully charged I used it for 7 days until it ran out of battery but the problem is that the case was charging but the buds in the case was not charging and unfortunately Amazon's return window had finished so I scanned my warranty card and reached this video
Hi, we regret the inconvenience caused to you. Please try to reset the airdrops once in order to check if the issue is resolved. Please follow the steps of a reset here at this link: support.boat-lifestyle.com/articles/airdopes-true-wireless/airdopes-301/6732aebc2c769d5bc7b6189d?keyword=301 If the product still is having the issue, kindly raise a complaint using the link mentioned - warranty.boat-lifestyle.com/service-center. You can check the video guide for warranty here also: th-cam.com/video/zINLCGzsLHM/w-d-xo.html If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial. Please feel free to contact us anytime if you need any further assistance from our end. -Sam
Hi Anmol, we regret the inconvenience caused. Please be informed that an invoice will be required for claiming the warranty. Moreover, the product original box is not necessarily required. If your device has malfunctioned, kindly raise a complaint here to assist you better and at the earliest. Below is the link to our customer service portal - support.boat-lifestyle.com/ . For serial number-related assistance, you can visit the following link for more help: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc. Moreover, you can check the below video for guidance - th-cam.com/video/b8656ouBEpA/w-d-xo.html . For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
@@boAt-lifestyleThank you for assisting my query. I just raised my complaint at the website successfully. My ticket no. is generated. I bought boat Bassheads 104 wired headphones ( Black) in the month of march this year. Yesterday, the sound became distorted and one side/both side isn't working. There is no physical damage to the product. So, can it be replaced by boat ?
Hi, we apologize for the inconvenience and sincerely understand the issue you have raised. Once your complaint is approved, our courier executive will pick up your product. Then, your product will be sent to our quality control center where a quality assessment will be conducted to assess the condition of the product accurately. Following a comprehensive inspection, if your product is found to be undamaged, our team will proceed with arranging a replacement. If any damage is detected or your product is functioning properly, your original product will be dispatched in that scenario. Apologies for the inconvenience caused. You can track the status by referring to the provided link - warranty.boat-lifestyle.com/track. For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
Hi Kannika! We sincerely apologize for any inconvenience you may have experienced. We request you to reset your product once by following the steps here:cdn.shopify.com/s/files/1/0057/8938/4802/files/AD_161_manual-01-converted.pdf?v=164120553 If the issue still persists, kindly raise a complaint using the link mentioned - warranty.boat-lifestyle.com/service-center. If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial. Please feel free to contact us anytime if you need any further assistance from our end.- Sid
Hi, we are sorry for the inconvenience and truly empathize with the concern raised by you. Please let us know the platform from where you purchased the device and the date on which the product was delivered to your doorstep for further correspondence. - Dia
I got boat trinity in feb. now the problem is the volume is decreased around 40% and bass is also decreased I do not feel the same sound effect as same as before few days back what should I do ????
Hi Rahul, we regret the inconvenience caused to you. Please raise the warranty claim using the link mentioned - warranty.boat-lifestyle.com/service-center. You can check the video guide for warranty here also: th-cam.com/video/zINLCGzsLHM/w-d-xo.html If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial Please feel free to contact us anytime if you need any further assistance from our end. -Raj
Hello Rahul ! You're most welcome . For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
Hi Pratham, please don't hand over the original box or any accessories while you raise a ticket for warranty replacement. Please feel free to contact us anytime if you need any further assistance from our end. -Raj
My warranty claim is successful and the courier partner came to my house and hand over the product. but after 6 days over no response from boat. Always email email to me that your product is your product is successfully received.
I have some quarry, I recently bought a neckband from Amazon which comes with a 1 year manufacturer warranty card, do I need to register the warranty on the boat website or is it already registered?
Hi Kaushiki! We appreciate you for reaching out to us. Please be informed that you don't need to register for 1-year warranty services. It automatically activates from the date of purchase. While claiming warranty, you simply require is an invoice. Feel free to contact us anytime if you require any additional assistance from our end. -Adi
in 1 year warranty i have claimed 1 time warranty but my product got damaged within 1 year twice but warranty not claimed they say one time only warranty applicable this is worst experience with the product
Hi Ayush, we regret the inconvenience caused. Please confirm whether your product is physically damaged or if you are facing technical issues with it. Moreover, as per the policy, you can claim 3 times on a particular product within 120 days. Furthermore, do share the last ticket ID with us here for further assistance. - Dia
I have purchased a boat airdopes alpha on 12th September 2023 and today is 11th September 2024. One side of the headphone suddenly stopped working and if I go tomorrow will I get the warrenty. Does the warranty period start from date or delivery or date of ordering??
Hi Sabaree, we are sorry for the inconvenience and truly empathize with the concern raised by you. Kindly share your contact number with us via mail - info@imaginemarketingindia.com or on our social media channels (Instagram/Facebook/Twitter/etc.) so that we can share the door-to-door replacement link with you. Please note the link will be shared to you as an SMS and is valid for 24 hours. Once you open the link, first verify your mobile number with OTP and then fill out the details as required. For serial number-related assistance, you can visit the following link for more help: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc. Moreover, you can check the below video for guidance - th-cam.com/video/b8656ouBEpA/w-d-xo.html. Warranty period starts from invoice date and is valid until one year after purchase. If invoice date is not mentioned, then warranty period starts from the purchase date. Please rate this interaction you had with us on social media. For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
Hi Payal, we regret the inconvenience caused. Please share the details of your concern and your contact number along with the invoice of your product at info@imaginemarketingindia.com so that we can assist you further. Please feel free to contact us anytime if you need any further assistance from our end. -Adi
Hi Himanshu, we are extremely sorry for the inconvenience. To help you with this, kindly write to us at info@imaginemarketingindia.com with the screenshot of the error. We will help you at the earliest. -Sam
@@boAt-lifestyle hi I just bought rockerz 255 pro + and there is a problem the right side earpiece is not working while music or playing video and can't off the device
Hi, we regret the inconvenience caused. Please let us know the exact issue you are facing with the product, along with the date and the platform from where you have purchased the product over here, so that we can assist you in a better way.
Hi Sriram! We appreciate your inquiry. Please be informed that the warranty for our product is activated automatically upon delivery, eliminating the need for registration. The warranty period extends for one year from the date of purchase. Please feel free to contact us for any further assistance.- Sid
Hi Rekha! In order to claim a warranty process again you need to upload an Invoice which you upload first time on the above given warranty claim portal. -Sam
@@boAt-lifestyle in my replacement same issue is coming and I have uploaded the first one invoice then also msg received for product and invoice mismatch what to do now??
Hi! We appreciate your inquiry. Please be advised that the serial numbers are located on the back of the box and inside each charging case of our airdopes. If you require guidance on how to locate the serial number on your product, you can refer to the following link: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial. Please do not hesitate to reach out to us should you require any additional assistance. - Sid
I have boat Airdopes 300 and its battery life only go 12 hrs to 15 hrs on one charge but i think its battery is defective so can i claim warrenty also how many it take palce to replacement product
Hi, we are sorry for the inconvenience and truly empathize with the concern raised by you. Please let us know the platform from where you purchased the device and the date on which the product was delivered to your doorstep for further correspondence. - Dia
@@boAt-lifestyleI had given my boat's warranty claim 20 days ago but my ear buds have not arrived yet. I call every day and some crazy guy from there keeps on troubling me every day.
Hi Harshit, the whole warranty process takes 10-14 days and replacement depends upon the qc testing and post-testing only we will determine the claim validity. Please feel free to contact us anytime if you need any further assistance from our end. -Raj
As I mentioned in my previous comment, I got a product with light issues after replacement. And there's no serial number of the new product. You told me to share the ticket id. Where should I give it to you? (if I sha_re it here the cmnt gets delted)
Hi Ankit, we are sorry for the inconvenience and truly empathize with the concern raised by you. Please let us know the platform from where you purchased the device and the date on which the product was delivered to your doorstep for further correspondence. - Dia
Real life experience: My Boat Rockerz 255 Neo stopped working just 1 day before warranty. I raised the warranty ticket. I was little hopeful that it will be really replaced sitting at home. I thought I might have to go to service center in district place. But to my surprise, they picked up the product in 2 days, generated replacement order and 4 days after that I had new product at my hand. Absolutely marvelous job BOAT! :) Thank you.
I hav little scratches in my box of Airdopes 141 will my Warrenty get Cancelled ?
Hi Selva, please do connect us on some other social media platform to share the images or write us at info@imaginemarketingindia.com
Please feel free to contact us anytime via DM if you need any further assistance from our end.
Kaise kiye btao n
Hi boat how can i exchange my boat smart watch in boat exchange website plz tell me
I registered a complaint and I visited the service centre too however my boat airdopes 131 was just there for 1 month however my issue remained unsloved my buds is still not charging and because of that service centre i think that my 1 year warranty would be over but it was not my fault it was service centre's fault please help me😢
And i had invested all my savings in that aidopes please someone help me 🙏
Hey , i bought Boat airdopes this June and one side already stopped working . This is the second time this has happened. I didnt even drop the product or any other exterior damage.
Have Claimed warranty. I hope u guys do honest job with the warranty and replace my product .
is your promblem solved ?
@@RajeshMudi i have sent my airdopes for pickup for warranty claim
@@Karan_Rajput777 okk bro .Original box is needed is or not ?
Really BoAt product may be good but the service provided particularly by customer help line is worst of all. I have been trying to get my product replace but everytime, system ask for serial number, I entered various number available in product cover but each time serial number is shown as incorrect. I am still trying to reach out BoAt customer call centre but each time I dialed I am made to speak with computer and worst part is Computer does not understand my exact complain. I will never recommend anyone to purchase BoAt product only because customer are harassed like anything in case of any problem with the product. PLEASE DON'T BUY PRODUCT FROM BOAT, INSTEAD GO FOR OTHER THERE ARE NUMEROUS COMPANY AVAILABLE.
Hey the serial number is inside the case with a QR code I think. Have you tried it?@@MLA2029
My recent experience was not good with boat 131 got exchanged for 8 times in a single year.Imagine how much I used LOL
Same issue 😂
Did you use the same invoice to claim warranty every time?
@@lekshmi107 Yes,Obviously
Really BoAt product may be good but the service provided particularly by customer help line is worst of all. I have been trying to get my product replace but everytime, system ask for serial number, I entered various number available in product cover but each time serial number is shown as incorrect. I am still trying to reach out BoAt customer call centre but each time I dialed I am made to speak with computer and worst part is Computer does not understand my exact complain. I will never recommend anyone to purchase BoAt product only because customer are harassed like anything in case of any problem with the product. PLEASE DON'T BUY PRODUCT FROM BOAT, INSTEAD GO FOR OTHER THERE ARE NUMEROUS COMPANY AVAILABLE.
I replaced my Airdopes 141for the 4 time and still I'm facing the same sound issue.
Very bad experience
Boat warranty/ return is the best. I had an awesome experience when i return my boat rockerz. It was no question ask new earphone band right away
Hi! Thank you for providing us with your valuable feedback. At Boat, we take pride in delivering exceptional service to our customers. Please do not hesitate to contact us if you require any further assistance. -Sam
Hlo cantact Number
My airdopes case cover not close, always it is in open condition. Please suggest me can we claim in warranty... One month back I have buy this 😢😢😢😢
How to make the return 🥺
Nice one....... how much they paid you
Boat is getting worst day by day
Hi Dinesh, we are sorry if something went wrong on our end. Please share the details of your concern at info@imaginemarketingindia.com in order to assist you better. Feel free to contact us anytime if you require additional assistance. -Adi
Totally right, all airdopes will damage after some time
Exactly 💯💯
My watch stopped working with in one month I don't know what to do
Exactly 💯
They literally rejected my warranty issue calling it damaged ( when it was perfectly fine when I returned it ) and sent me a pic of open airdopes like how would I know it was damaged inside. I had very bad experience. They took 4 days just to inform that. Terrible customer service.
I'm never going to purchase anymore products from BOAT.
Really BoAt product may be good but the service provided particularly by customer help line is worst of all. I have been trying to get my product replace but everytime, system ask for serial number, I entered various number available in product cover but each time serial number is shown as incorrect. I am still trying to reach out BoAt customer call centre but each time I dialed I am made to speak with computer and worst part is Computer does not understand my exact complain. I will never recommend anyone to purchase BoAt product only because customer are harassed like anything in case of any problem with the product. PLEASE DON'T BUY PRODUCT FROM BOAT, INSTEAD GO FOR OTHER THERE ARE NUMEROUS COMPANY AVAILABLE.
same her with the same product 🥲
Same problem,
Same problem with my device
Same
I approached my nearest boat service center for product replacement.. my earphones one side isn't responding.. they took it but somehow it cancelled all the time ,they told me to do online service. But now when i tried to claim warranty it sends me the address of service center..How to get the online pick up service.
What you do next
Plzzz reply
@@gurdeepdeep190 Just call boat customer care
Bro you should call the customer care and talk to the customer care executive and ask them for the door to door pick up warranty claim page link . They will send you the link.
Same thing bro
I have purchased the product 3months back using redeem points , only transaction I’d is there , no invoice no: or model code!, now when tried to claim the warranty service providers are asking for invoice no: & model no: & they said without these claim can’t be done! any remedy for this !??
Same
Bahi mere paas to sab hai to bhi nahi horaha
Same with me
Recently my boat airdopes atom 81, stopped working, it's light werent flickering and I remembered I had warranty then I tried to replace the product and it amazed me that one can replace it at sitting at home they took around 1 week and sent my repaired airdopes back Thanks boat ! For such a good service 😄
👍
Kitna paisa khaee ho bhai jhut bolne ke liye
Mere paas bhi boat Nirvana ion hai 2 mahine nahi chal paya 6 bar pick up cancel huaa 16din baad pick up huaa fir same product wapas kardiya ye bol kar ki sahi hai. Jabki maine video bhi email Kiya .. abhi bhi mera product kharab hai aur ye chutiye tarikh pe tarikh diye Jaa rahe hai .. bhai roj afsoos hota hai kis muhrat me boat ka product leliya
@@breakergamer106 im not lying I can send you the photo and WhatsApp messages of boat
@@breakergamer106 the case is not same for everyone there are different people in different service centres but boat should take care of everyones product
I Bought a product from boat and it was malfunctioning after 1year I purchased..So I immediately checked warranty of product and wanted a replaced product..Somehow it took a lot of effort and finally Boat service picked up my product and gave me a new replacement product..Thank you boat
Hi! We regret the trouble that has been caused to you. We also appreciate for the confirmation. We are closing this case here. Please feel free to reach out to us.
Can you explain how it worked for you bcz my earpods is not working after 2 month of purchase
Now don't know what to do
I just buy boat nirvana ion anc 1 month ago and it was working very good,and the sound of eardopes were clear and very nice to hear . But I open it today the right earpode were not working, so it will considered in warranty or not . Please tell me.Thankyou
Hi Rekha, we are extremely sorry for the inconvenience. To help you with this, we would like to know the issues in detail. Kindly write to us at info@imaginemarketingindia.com with your contact details and the given ref. number #46528637. We will help you as soon as possible.
Thankyou ❤❤😊
😀
Considering in warranty go to service centre
@@boAt-lifestylechutiya kisi aur ko banana khud ke bande se comment karwate ho
This is my 3 rd time replacing boat stone 350 feeling very frustrated
@@Kusgaming07 did you use same invoice every time ??
@@risharajput9366 same que
Very bad service
Same her.... Faltu time west..
My boat 131 pro buds are not charging when I put them in the case. Yes I clean it with cotton and isopropyl alcohol several times.
Bhai what is the colour of your airdopes
Really BoAt product may be good but the service provided particularly by customer help line is worst of all. I have been trying to get my product replace but everytime, system ask for serial number, I entered various number available in product cover but each time serial number is shown as incorrect. I am still trying to reach out BoAt customer call centre but each time I dialed I am made to speak with computer and worst part is Computer does not understand my exact complain. I will never recommend anyone to purchase BoAt product only because customer are harassed like anything in case of any problem with the product. PLEASE DON'T BUY PRODUCT FROM BOAT, INSTEAD GO FOR OTHER THERE ARE NUMEROUS COMPANY AVAILABLE.
@@kaif_0fficial royal blue
Same with me also bro
Then what did u done next?
I ordered boat rockerz 255 pro+ and after 7 months of using it the left side completely stopped working.
I issued a warrant, and even when my neckband was completely alright from the outside and there were no damages, the customer care told me that my claim has been rejected cause the product is damaged.
Hi, we regret the inconvenience caused to you. Please share the ticket id with us to help you better.
-Raj
Very Bad Service 😞
Yes very bad service..
I recently bought boat airdopes.should I have to register the warranty to claim it in the future, or can i directly claim the warranty if i have any issue with the product without warranty registration
Really BoAt product may be good but the service provided particularly by customer help line is worst of all. I have been trying to get my product replace but everytime, system ask for serial number, I entered various number available in product cover but each time serial number is shown as incorrect. I am still trying to reach out BoAt customer call centre but each time I dialed I am made to speak with computer and worst part is Computer does not understand my exact complain. I will never recommend anyone to purchase BoAt product only because customer are harassed like anything in case of any problem with the product. PLEASE DON'T BUY PRODUCT FROM BOAT, INSTEAD GO FOR OTHER THERE ARE NUMEROUS COMPANY AVAILABLE.
There is a booklet in Product box u will find a QR code scan it it will redirect u a page , that page will be autofilled except name and no. And Serial no. Will be autofilled use thta serial number again
Serial number will be in box (outer side) in which the product came with. I also had same problem, jus got it thru and submitted ticket finally@@MLA2029
My boat airdopes 170 is not changing only three months before i purchased it
Same bhai
Same problem is mine.
bro what happened then?
Same here man
How to register boat smartwatch warranty after buying???
Really BoAt product may be good but the service provided particularly by customer help line is worst of all. I have been trying to get my product replace but everytime, system ask for serial number, I entered various number available in product cover but each time serial number is shown as incorrect. I am still trying to reach out BoAt customer call centre but each time I dialed I am made to speak with computer and worst part is Computer does not understand my exact complain. I will never recommend anyone to purchase BoAt product only because customer are harassed like anything in case of any problem with the product. PLEASE DON'T BUY PRODUCT FROM BOAT, INSTEAD GO FOR OTHER THERE ARE NUMEROUS COMPANY AVAILABLE.
I have successfully registered my complaint, and my Airdopes 300 will be sent tomorrow for replacement or repair. However, I am confused about whether I should send only the charging case or the entire box with accessories. Can you please clarify this? Thankyou 😃
Hi! We appreciate your inquiry. Please be advised that for the replacement process, you are only required to hand over the product itself. There is no need to include the original packaging or any accessories. Thank you. Please feel free to contact us for any further assistance.- Sid
The silver tip at the bottom of the left ear bud which is essential for charging is missing...what to do..I can't charge it...Can I get a spare
Hi Nantha, we regret to say we don't sell spare parts and also if it is missing then it is considered physically damaged and same can't be considered for repair. Please feel free to contact us anytime if you need any further assistance from our end.
@boAt-lifestyle can I charge it by any means
There is no way to charge the product is the pogo pin is missing.
my boAT rockerz 551 ANC got broken,will it be considered under warranty?
Same
Same here, randomly broke
So here is my experience about warranty claim
So last year 10 Dec 2023 I ordered a boat bass 100 black it's works perfectly fine I'm happy but after 5 month,
19 May 2024 my left ear peace of the earphone stopped working so I raised a ticket filling all of my details where the serial number is optional so I didn't fill because I don't know where it located at that time.
Then boat send a email instructions about next steps so I followed
Next day 20 may Delivery guy arrived checking my product and then I packed it in a box and handover it.
Later that night boat send an email we're you product in testing phase, next day
21 May Boat mailed me testing phase is complete replacement product sooner going to be shipped, then
22, 23, 24 May No mails
25 May, Morning 10 am I got a mail were your product is out of delivery and in 5pm I recieved my product😊
I'm happy good job I'm gonna buy more products from boat in the future for sure.
But I'm kinda queries to know does this replaced earphone comes with warranty?
Like what if it's stopped working after a month So does Boat do you still consider this product under warranty?
We are pleased to hear that you had a positive experience with our services. Please note that our products are backed by 1-year warranty services. The warranty on the replaced product continues or remains in effect. If you need to claim warranty for the replaced item in the future, you can utilize the same invoice. Please don't hesitate to reach out to us if you need further assistance. -Adi
@@boAt-lifestyle lovely boat thank you ❤️❤️,
🤩
@@boAt-lifestyle I have to give my money to pickup boy or not? It has any charge?
The boat is the best my headphones rockerz 550 was not getting changed due to some unknown problem and after 11 months of use my product got replaced so easily... I still cannot believe it's amazing... I will always prefer u boat ♥️♥️
😍
Kitna khaya hai bhai
@@breakergamer106😂😂😂
Replacement done quickly .. Good service.. Thanks Boat Team
How to contact for service please help me
I drop this comment to help others,
Thanks Boat For my Replacement, its Genuine
Is it possible to choose colour while replacing product through Warranty or do we get the same colour
Kya replace krne tym airdopes ka box jisme aya tha wo Dena hota h??
For replacement it is important to register product
Many headphones are out of stock
Please try to rebuild the stock as soon as possible
I have selected 2-3 headphone but all of them are not available on any platform
Really BoAt product may be good but the service provided particularly by customer help line is worst of all. I have been trying to get my product replace but everytime, system ask for serial number, I entered various number available in product cover but each time serial number is shown as incorrect. I am still trying to reach out BoAt customer call centre but each time I dialed I am made to speak with computer and worst part is Computer does not understand my exact complain. I will never recommend anyone to purchase BoAt product only because customer are harassed like anything in case of any problem with the product. PLEASE DON'T BUY PRODUCT FROM BOAT, INSTEAD GO FOR OTHER THERE ARE NUMEROUS COMPANY AVAILABLE.
Big salute for boat to give proper warrenty👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽 unlike some other indian automobile companies
I purchased boat 800...It's working well with my phone but with my led tv it's getting rustling sound in background...... Very bad experience with boat....
Hi, please be informed that the product doesn't have any issue as per your experience with the phone. You can check and try for reset if that works. The steps for the reset is in below manual link.
cdn.shopify.com/s/files/1/0057/8938/4802/files/AD_800_UM-01.pdf?v=1715706214
Please feel free to contact us anytime if you need any further assistance from our end.
-Raj
Pathrtic experience. Dont buy boat product. I purchased earbuds. Just after one month of expiry of warranty period, it stopped working. I went to service centre, they denied to any kind of help as the warranty period was over. I requested them to repair it , I will pay whatever amount they demand. Still, they denied that they will not repair it as it was out of warranty period. I went many mobile repairing shop but they all suggested me to go to service centre because no one got ready to repair it. So called the customer care and they advised me to visit service centre if it is in warranty. But it was out of warranty, so they can not help me out even after my willingness to pay for it. That is why it is not recommended to buy Boat product.
Hi, we regret to say once the warranty is over the product can't be repaired as we haven't started the paid service yet. Please feel free to contact us anytime if you need any further assistance from our end.
--Raj
@@boAt-lifestyle ya, that is why it is not recommended for buying. Thank you, you proved it here. Thank you.
Hi, I bought boat immortal Im 1300 headphones last year on 13 may and I had to claim the warranty 3 times but the headphones still had the same issue and I just talked to the customer care agent about my headphones regarding the warrenty claim but the agent said that ur warrenty claim limit has exceeded. The warrenty will expire on 13 may and they are saying that you can claim it again after 120 days but till then my warranty would be already expired and why am I not getting the right product ??? even after 3 warranty claim pls help
Hi Chinmay, we regret the inconvenience caused. Kindly share your concern and ticket details with us via email at info@imaginemarketingindia.com so that we can assist you further. Please feel free to connect with us in case you need any further assistance.
Very worst service
Correct bro 💯
One side is sound less compared to other side is it applicable for repair /replace
Hi! Thank you for reaching out to us. Please share your concern over info@imaginemarketingindia.com to assist you further
I got my Boat stone 350 delivered one day ago. I expected it as a good quality speaker which perfoms well in low sound. But, In Low volume....the sound is not at least audible.
But if I increased volume for sound, the bass is creating lot of disturbance in the whole room.
Sound is like in a deep water well.
I expected this speaker is a student friendly one, best for educational content and classes by believing BOAT's reputation and trust on company, branding.
But this speaker stone 350 of mine is creating the problem of above kind....Not even audible a least in low volume.
Kindly help me to return this product and the way how can i return the product.
I tried to return from BOAT website from my account...but....such a worst, old model, user unfriendly website !!
It was saying that product is not delivered and yet to be delivered..... whereas my product was delivered yesterday.
Hi Anil, we regret the inconvenience caused to you. Please be informed that we don't have return policy. However, you can get the product exchanged as same is under 7 days exchange policy. Please share the order id with us to assist you further.
Same problem bro 😢
Don't buy anything from boat you will regret later....
And I'm regretting now because my boat airpod wire is come out
Hi, we are sorry to hear about the inconvenience. Please share the details of your concern at info@imaginemarketingindia.com along with the images of your product and the invoice in order to assist you better. Please feel free to contact us anytime if you need any further assistance from our end. -Adi
@@boAt-lifestyle actually I don't think that the company will repair it because the thing is happend that yesterday when I was listening music after 2 hours my left side airpod stop working I watched the repair of boat airpod on boat channel but nothing worked and when I see it clear it's one wire is came out a red color wire and I came to know that only shouldering is only way to fix it and it's just 8 months is passed of purchase will it be repaired I have the online bill
We certainly understand you. As requested, please share the details with us so that we can assist you in a better way. Feel free to contact us anytime if you require any additional assistance. -Adi
@@TRAZPE Hii ! The same happened with my boat Bluetooth neckband earphones. Out of nowhere, the left side earphone is not working, not even a single sound/music is coming and it's been only 8 months since I have purchased this product. Can I claim warranty for this product? Or how to fix it?
Waste boat company....dont buying this company items
Tera kharab experience hai to sab ka thodi hi same hoga
Sach me chutiya बनाता hai 😢
@@Niraj.nk11bruh sound quality or noise cancellation achi nahi he
Bhai Mera bhi khrb hua replaced hona ka bd phir khrb hogya product is not good
Recently, I purchased a Boat 20,000 MAh power bank. I want to know whether it comes with warranty or without warranty. If it is without warranty, what should I do? Should I register a warranty claim or directly register a complaint when it is not in good condition before its warranty period?
Hello Naveen ! Yes, all of our true powerbanks come with a 1 year warranty. Please be informed that there is no need to register the warranty complaint. The warranty for your product will automatically get activated from the date of purchase. Moreover, if your product becomes faulty in the near future, you can claim the warranty through the provided link - warranty.boat-lifestyle.com/service-center. For serial number-related assistance, you can visit the following link for more help: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc. Furthermore, you can check the below video for guidance - th-cam.com/video/b8656ouBEpA/w-d-xo.html . For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. -Dia
My experience:- I bought boat airpodes 161 assassin red,it was working properly but suddenly after 6 months the right side of airpods was not working properly and the case was little bit loose too. Everytime I claim warranty it shows your warranty is not registered yet try again later.
Hi, we regret the inconvenience caused to you. Please let us know the exact error you are getting while raising the complaint to help you better.
-Raj
I bought a boat 450 headset (black) some 5 months back which I haven’t used much, later I got the same model with different color as it had good reviews in Amazon and Flipkart !! Today when I was adjusting the headphones the black one , it broke near the right side adjuster when I checked with my friends and online looks like for many of them it broke in the same place. The headphones looks new but I cannot use it coz the quality is so bad !! Boat should either manufacture good quality product or should at least fix such damages !!
Hi boAthead,
We hope you are doing well!
We are extremely sorry you had this experience but physical damage is not covered under warranty.
Warranty does not cover any defects or damage resulting from accidents, neglect, misuse, or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical. electrical.
Thank you for your patience.
Stay Safe!
Regards
Team boAt
@@boAt-lifestyle I definitely don’t need a replacement for the product, just letting people know how good the quality of the product and how people can actually save themselves from getting fooled by the fake online reviews and yes definitely saving money by not buying boat products!! Thanks for the great service!!
Please be informed that all our products undergo a quality check prior to dispatch to our customers. We have noted your feedback and will share it with our team.
Feel free to reach out to us for further assistance.
I ordered boat energyshroom (black) power bank 2000 mah, after months it stops charging itself then i registered a complaint, they picked the powerbank from my door step and after couple of days i got replacement with (steel blue) colour as there is no black colour available in their inventory. Overall i say a good service friendly brand
Thank you for your positive responce.
Hi boat just received my rokerz 550 from amazon please tell me
1)should i have to register its warranty or its default from date of purchase.
2)Do i have to keep amazon bill for future claim?
Its my 1st boat purchase so im asking please answer❤
Hello Bhanu, please be informed that there is no need to register the warranty complaint. The warranty for your product will automatically get activated from the date of purchase. Moreover, if your product becomes faulty in the near future, you can claim the warranty through the provided link - warranty.boat-lifestyle.com/service-center. For serial number-related assistance, you can visit the following link for more help: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc. Furthermore, you can check the video below for guidance - th-cam.com/video/b8656ouBEpA/w-d-xo.html. For claiming the product warranty, a product invoice is required, so you have to keep the bill with yourself. For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
@@boAt-lifestyle thank you dear for reply
Hello, you're most welcome. For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
I recently claimed my warranty for my airdopes purchased 2-3 months ago and i got a replacement but the replacement was an older version which was previously used and 1 airdopes is still defective
So i think your servicing is literally very poor please see through it though
Really disappointed with such things
Hi Naman, we regret the inconvenience caused to you. Please share the images of the product received, images of the outer yellow box from all sides with the shipping label and ticket id at info@imaginemarketingindia.com or connect us at different social media account of ours. Please feel free to contact us anytime if you need any further assistance from our end.
-Raj
Thanks to the boat for your amazing service ❤
Powerbanks are not listed in the above warranty claim website.Please suggest where I can claim the warranty for the boat powerbanks.
Hi Rojas, we are extremely sorry for the inconvenience. To help you with this, we would like to know the complete issue in detail. Kindly write to us at info@imaginemarketingindia.com with your contact details and the given ref. number #44954105. We will help you as soon as possible.
And its been 3days but still showing "Our limit to process claims has been exceed. We request you to try again tomorrow".. Boat is really getting worst day by day
Hi Akanksha, we are extremely sorry for the inconvenience. To help you with this, we would like to know the issue in detail. Kindly write to us at info@imaginemarketingindia.com with your contact details and the given ref. number #46539075. We will help you as soon as possible.
Fed up and bad experience i got boat airdopes 161 from Flipkart and after 25 days right earpod stopped working.. sometimes it gets automatic mute sometimes plays the sound..when i used to shake my head i couldn't listen audio or call or sometimes i couldn't hear what is playing....i don't know the reason
Hi Shahid, we regret the inconvenience caused to you and do refer to the provided troubleshooting steps - support.boat-lifestyle.com/conversations/search?q=airdopes%20161. If the issue still persists or if your device has malfunctioned, kindly raise a complaint here to assist you better and at the earliest.
Below is the link to our customer service portal - support.boat-lifestyle.com/ . For serial number-related assistance, you can visit the following link for help: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc.
If you need any additional assistance regarding warranty registration, feel free to connect with us for the further correspondence .
Why my product nane is not showing in product section while claiming warranty??
Hi, please let us know the product name you have to help you better.
-Raj
I don’t buy boat products again
I buy a sound bar 2 months later the product is not working
I CLAIM WARRANTY but no response
Hi, we regret the inconvenience caused to you. Please share the ticket id with us once to help you better.
-Raj
Wow ur lucky that your product worked for 2 months . My product got a complaint within 7 days and still they are responding to mail but no action.
I have never had a good experience with boat i have bought around 2-3 earphone/headphones and all of them stopped working after 2-3 months even the warranty replacement takes 1-2 months to replace the device and even after the warranty replacement they don't last long and die after 1-2 months
The device which i purchased were
Boat rockerz 550
Boat airdopes 141
Boat Nirvana ion
Hi Shivansh, we are extremely sorry for the inconvenience. To help you with this, kindly write to us at info@imaginemarketingindia.com with your ticket ID. We will help you at the earliest. -Sam
Track kese karen apne boat neckband replacement ko?
Hi Gaurav! Thank you for reaching out to us. You can use the service ticket number for tracking the status of your complaint on support.boat-lifestyle.com.
Please feel free to contact us for any further assistance.-Sid
@boAt-lifestyle ohk thank you
You are most welcome. Please feel free to contact us for any further assistance.-Sid
Boat nirvana 551 anc had high expectations but seriously it got damaged just in 4-5 months so disappointed they won't even repair it or exchange saying it is damaged
Hi, we regret the inconvenience caused to you. Please be informed that the product with physically damaged is not considered under warranty as per the policy. Please feel free to contact us anytime if you need any further assistance from our end. 0Raj
Is there any way to get new earbuds if one of the earbuds is lost?@@boAt-lifestyle
I have earbuds but can not communicate on call with boat earbuds . Is this eligible to warranty
Hi, we are sorry for the inconvenience and truly empathize with the concern raised by you. Please let us know the platform from where you purchased the device and the date on which the product was delivered to your doorstep for further correspondence. - Dia
Hello just want to know..During packing product for warantty should I give only Airdopes unit or all the acessors,warantty cards,Invoice bill etc.
Hi Ayush, please hand over the product only no accessories or any other thing to the courier person. Please feel free to contact us anytime if you need any further assistance from our end.
-Raj
@@boAt-lifestyle I dont have te box in which the product has been receive to me. Is it ok to give in any other box? Or do I need to mention anything on the box while returning the product?
Please note that we don't need anything without the product unit and charging cable also we don't need. You can hand over the product in any box or the courier person will pack it in the box they have with them. -Raj
Raised a ticket for a powerbank default hopefully y’all fix it
Hi Sahil! Kindly help us with the ticket ID so that we can look into this for you. -Adi
I have lost my right earbud alone. Will I get a replacement if I apply during my warranty period? Please let me know!
Hi Kailash, we regret to inform you that for the lost products the warranty is not applicable. Please feel free to contact us anytime if you need any further assistance from our end.
-Raj
Warranty claim ke bad product pickup me product ka box dena padega kya, Tell me
Hi Pankaj! Please be informed that you only have to give the product not the box.
We are extremely sorry for the inconvenience
Feel free to reach out to us for further assistance.
Sia
I have damaged it a little, will it provide a replacement
Hi Yuvika! We are sorry to hear about that. Please share the details of your concern at info@imaginemarketingindia.com along with the invoice and the images of your product in order to assist you better. Please feel free to contact us anytime if you need any further assistance from our end. -Adi
@boAt-lifestyle please provide any contact number
You can also call on our helpline number 022-69181920 from 9 AM to 7 PM (Monday to Saturday). -Adi
1 year warranty is counted from the day the product was purchased by customer or the date of manufacture?
Because the bluetooth speaker I ordered recently was manufactured in March but I got the delivery today, that's why I am confused.
Hi Ritu, thank you for reaching out to us. The warranty of the product is 1 year from the date of purchase.
Feel free to reach out to us for further assistance. -Sam
I ordered a Nirvana ion airpods and the right one isn't turning on!🙂 But yeah the Nirvana ion is amazing, fabulous sound
Hi Harsh, thank you for your appreciation. Kindly confirm if you are still facing issues with the product so that we can assist you further. -Sam
@@boAt-lifestyle yess! I bought them today!
Hi Harsh, kindly confirm if you are facing any issues with the product along with the purchase platform. -Sam
@@boAt-lifestyle yeah! I told you the one side is not working! It's not turning on!
Hi Harsh, we regret the inconvenience caused to you. Kindly confirm the purchase platform and allow us to assist you further. -Sam
Hello boat, I had given airdopes 161 for replacement, the service centre people replaced it with some other defective product, now there is no option of replacement or complaint, what should I do now?😢
Pls solve my problem
Hi! Thank you for reaching out to us. Please share your concern over info@imaginemarketingindia.com to assist you further.
@@RohitKumar-ci6pkSame problem bro
@@boAt-lifestyle there is no help form this site pls provide any real site for complaint
@@boAt-lifestyle pls give customer care number for complaint so that I change defective product
MY EXPERIENCE WITH BOAT - My boat rockerz trinity just stopped turning on recently for no reason. It was within warranty period so I sought out to claim it. I was directed to this video and reading all these negative comments, made me feel hopeless about getting a replacement. Nevertheless, I applied for it in my nearest service center (I live in Ranchi). And I shit you not the process was smooth asf. I handed in my defected product, no questions asked and got a replacement in perfect condition just five days later. Top notch service by boat. 10/10 would recommend all my acquaintances to buy products from boat.
Hi Aditya! Thank you for providing us with your valuable feedback. At Boat, we take pride in delivering exceptional service to our customers. Please do not hesitate to contact us if you require any further assistance. -Sam
Can you explain hot it worked for you
I mean I have earpode and is not working after 2 month of purchase
Is it possible to replace it
@@garima5552 literally explained in the video. just follow the steps and go to the designated service centre with the product and its invoice.
@@adityaagrawal4497from where I can get the serial no? I have only the warranty card. No serial no. Is mentioned in that
What happens when the replaced product shows any damage after the end of first products warranty period?.. Can we claim warranty for the replaced product too?
Hi Jinnie, we are extremely sorry for the inconvenience. To help you with this, we would like to know your query in detail. Kindly write to us at info@imaginemarketingindia.com with your contact details and the given ref. number #44148625. We will help you as soon as possible.
Allow customer to raise the complaint. Your complaint registration form got struck in the allow location itself ...
Hi, we apologize for the inconvenience caused to you. We request you to please try to raise a complaint using different browser and device. In case the issue still persists then please reach out to us along with your contact details at info@imaginemarketingindia.com
Where is Boat Aavante sound bar servicing centres in Andhra Pradesh. Kurnool, Andhra Pradesh is there.
Hi, we regret to inform you that there is no service center in Kurnool. For more information, you can explore here: www.boat-lifestyle.com/pages/service-center-list. If you are facing any technical issues with your product, we request you to share the details of your concern along with your phone number at info@imaginemarketingindia.com so that the team can assist you better. Feel free to contact us anytime if you need any further assistance from our end. -Adi
the warranty section is not opening and i purchased a Nirvana ion 1 month ago and today the left pod's volume drastically reduced and the warranty section is not working
Hi! We sincerely apologize for any inconvenience you may have experienced. Kindly raise a complaint using the link mentioned - warranty.boat-lifestyle.com/service-center. If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial. Please feel free to contact us anytime via DM if you need any further assistance from our end.
Sia
@@boAt-lifestyle thanks mam
I bought my boat Nirvana ion on march of
2024,2 months back the bud stopped
charging and i got a replacement but now
after 2 months the replaced product has also stopped charging i need a replacement as it is still under warranty
Please raise a warranty claim using the link mentioned - warranty.boat-lifestyle.com/service-center. You can check the video guide for warranty here also: th-cam.com/video/zINLCGzsLHM/w-d-xo.html
If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial
Please feel free to contact us anytime via DM if you need any further assistance from our end.
-Raj
I recently purchased my new Boat Airdopes 311 and its not working. Can you provide me some help to replace it
Hi Priyanshu, we are sorry to hear that you have gone through the trouble. Kindly share with us the product purchase date so that we can assist you in a better manner. -Sam
Please also do tell how you denies to repair the out of warranty products even if the customer is willing to pay for it. Outstanding services are provided by you. First improve your service quality and reach.
Hi Anish, we are very sorry to inform you that the warranty period is one year from the date of purchase. If anything happens internally with the product within the warranty period, we provide service. However, once the product warranty expires, we are unable to provide replacement or repaired products. We apologize for the inconvenience. Moreover, as per our policy, it would be difficult for us to repair your product once the warranty period has lapsed even if you are ready to pay for it . Please feel free to connect with us if you need any further assistance. - Dia
I purchased boat rockerz 255 pro + 6-7 months ago, they were working fine, suddenly stopped working, warranty rejected because the net of the ear was broken. How do you justify that?
Hi Amaan, we regret the inconvenience caused. Kindly share the picture of the product and your concern details with us via mail at info@imaginemarketingindia.com so that we can assist you further.- Sid
@@boAt-lifestyle i have sent the email describing my issue, how long should i wait before putting this scam on youtube?
Hi Amaan! If you have already mailed on the shared email id. Rest assured that the team will get back to you. Meanwhile, we kindly ask for your patience. Feel free to contact us anytime if you require any additional assistance from our end. -Adi
I have newly bought boat airdopes supreme earbuds and I have followed every instruction on how to use and charge, still my the charge of the case is draining too fast, that's awful. Should I claim the warranty? Can I get the problem fixed?
Hi Jafar, we are sorry for the inconvenience and truly empathize with the concern raised by you. Please let us know the platform from where you purchased the device and the date on which the product was delivered to your doorstep for further correspondence. - Dia
What if I lost my airdopes? Is there any warranty or anything else.
I bought boAt 18W WCD QC3A charger combo recently.
But I don't understand how to activate the warrenty of it or its already activated. Can you tell me please. What to do?
Hi, you don't need to activate the warranty on our products as it gets linked to the warranty from the day of the purchase. Please feel free to contact us anytime via DM if you need any further assistance from our end.
-Raj
@@boAt-lifestyle thank you
I buy boat lunar oasis smart watch 3 months back now this watch blinking I send to warranty but they said no any issues and return the same problems coming again I already send to warranty two times but they rejected now my watch always blinking loss of my money
Hi Dhaneesh, we regret the inconvenience caused to you. Please share the ticket id with us once to help you better.
-Raj
Worse experience with boat my Airdopes are not working then i applied for replacement they replace it and now again its not working i am not able to claim warranty because i don't have serial number which were written on tha packaging box (they kept my packaging box with them in which i send my Airdopes earlier )
Hi! Thank you for reaching out to us. Please share your concern over info@imaginemarketingindia.com to assist you further
doi need to have invoice print along with packaging? i got everything else along with charging wire too as i never used it.
Hi! Thank you for reaching out to us. We would appreciate it if you could provide more details regarding your query for better understanding. In case you intend to file a warranty claim, please note that presenting the invoice is a prerequisite. Kindly make sure to keep the invoice when handing over the product to the courier and only send the product itself. If you need any additional support, please feel free to contact us without hesitation.- Sid
@@boAt-lifestyle yes, its warranty claim. do i need physical copy of invoice to show to the courier or digital copy is enough. thank you.
Hi, please be informed that you don't need to show the Invoice to the courier guy. You need to upload while raising a warranty claim. -Sam
@@boAt-lifestyle ahh yes i did that. its already in process now for pick up. thank you
Hi! Feel free to reach out to us for further assistance. -Sam
Do we have to give it in the boat box compulsorily??
Hi Rohan, please be informed that once the pickup of your product unit is initiated, please make sure that the following points are taken care of-
* Pack your product unit in any small box before handing it over to our courier partners to avoid physical damage during transit
* Do not hand over the product box, product accessories, or invoice to our courier partner.
For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
My boat wave elevate pro watch power button got stuck within one month of purchase. Will the service centre fox it free of cost??
Hi Nick, please allow us 24hrs to check and get back to you on this.
-Raj
@@boAt-lifestyle yes please🙏
If the wireless headphones are not charging is it a physical or functional issue
Hi Muhammad! Thank you for reaching out to us. If your product is not charging, it's a functional issue. Kindly confirm if you are facing any issues with the product along with the purchase date to assist you further. -Sam
@boAt-lifestyle I bought the airdopes 301 on Amazon at like Dec 20 and got delivered at Dec 23 and since it came fully charged I used it for 7 days until it ran out of battery but the problem is that the case was charging but the buds in the case was not charging and unfortunately Amazon's return window had finished so I scanned my warranty card and reached this video
Hi, we regret the inconvenience caused to you. Please try to reset the airdrops once in order to check if the issue is resolved. Please follow the steps of a reset here at this link: support.boat-lifestyle.com/articles/airdopes-true-wireless/airdopes-301/6732aebc2c769d5bc7b6189d?keyword=301
If the product still is having the issue, kindly raise a complaint using the link mentioned - warranty.boat-lifestyle.com/service-center.
You can check the video guide for warranty here also:
th-cam.com/video/zINLCGzsLHM/w-d-xo.html
If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial.
Please feel free to contact us anytime if you need any further assistance from our end. -Sam
I have invoice no. but I don't have the product box. So, can boat replace my product without the box. Please answer
Hi Anmol, we regret the inconvenience caused. Please be informed that an invoice will be required for claiming the warranty. Moreover, the product original box is not necessarily required.
If your device has malfunctioned, kindly raise a complaint here to assist you better and at the earliest.
Below is the link to our customer service portal - support.boat-lifestyle.com/ . For serial number-related assistance, you can visit the following link for more help: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc. Moreover, you can check the below video for guidance - th-cam.com/video/b8656ouBEpA/w-d-xo.html .
For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
@@boAt-lifestyleThank you for assisting my query. I just raised my complaint at the website successfully. My ticket no. is generated.
I bought boat Bassheads 104 wired headphones ( Black) in the month of march this year.
Yesterday, the sound became distorted and one side/both side isn't working.
There is no physical damage to the product.
So, can it be replaced by boat ?
Hi, we apologize for the inconvenience and sincerely understand the issue you have raised. Once your complaint is approved, our courier executive will pick up your product. Then, your product will be sent to our quality control center where a quality assessment will be conducted to assess the condition of the product accurately. Following a comprehensive inspection, if your product is found to be undamaged, our team will proceed with arranging a replacement. If any damage is detected or your product is functioning properly, your original product will be dispatched in that scenario. Apologies for the inconvenience caused. You can track the status by referring to the provided link - warranty.boat-lifestyle.com/track. For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
There is red light continously visible in right airdope can i get a replacement in warranty
Hi, thank you for reaching out to us. Kindly share the product model name along with the date of purchase of your product to assist you further. -Sam
I bought boat airdopes 161 in April and sometimes the left airdopes doesn't charge. Should I claim warranty.
Hi Kannika! We sincerely apologize for any inconvenience you may have experienced. We request you to reset your product once by following the steps here:cdn.shopify.com/s/files/1/0057/8938/4802/files/AD_161_manual-01-converted.pdf?v=164120553 If the issue still persists, kindly raise a complaint using the link mentioned - warranty.boat-lifestyle.com/service-center. If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial. Please feel free to contact us anytime if you need any further assistance from our end.- Sid
My boat rokaz 255 pro+ is not working in one side can you repair it?? 😔
Hi, we are sorry for the inconvenience and truly empathize with the concern raised by you. Please let us know the platform from where you purchased the device and the date on which the product was delivered to your doorstep for further correspondence. - Dia
I got boat trinity in feb.
now the problem is the volume is decreased around 40% and bass is also decreased I do not feel the same sound effect as same as before few days back what should I do ????
Hi Rahul, we regret the inconvenience caused to you. Please raise the warranty claim using the link mentioned - warranty.boat-lifestyle.com/service-center. You can check the video guide for warranty here also: th-cam.com/video/zINLCGzsLHM/w-d-xo.html
If you need assistance with checking the serial number on your product, you can find guidance here: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial
Please feel free to contact us anytime if you need any further assistance from our end.
-Raj
Thankyou Raj Sir
Hello Rahul ! You're most welcome . For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
Is it mandatory to return the box and accessories when taking the product for replacement.
Hi Pratham, please don't hand over the original box or any accessories while you raise a ticket for warranty replacement. Please feel free to contact us anytime if you need any further assistance from our end.
-Raj
My warranty claim is successful and the courier partner came to my house and hand over the product. but after 6 days over no response from boat. Always email email to me that your product is your product is successfully received.
I have some quarry, I recently bought a neckband from Amazon which comes with a 1 year manufacturer warranty card, do I need to register the warranty on the boat website or is it already registered?
Hi Kaushiki! We appreciate you for reaching out to us. Please be informed that you don't need to register for 1-year warranty services. It automatically activates from the date of purchase. While claiming warranty, you simply require is an invoice. Feel free to contact us anytime if you require any additional assistance from our end. -Adi
@@boAt-lifestyle Thank you
You're welcome. -Adi
in 1 year warranty i have claimed 1 time warranty but my product got damaged within 1 year twice but warranty not claimed they say one time only warranty applicable
this is worst experience with the product
Hi Ayush, we regret the inconvenience caused. Please confirm whether your product is physically damaged or if you are facing technical issues with it. Moreover, as per the policy, you can claim 3 times on a particular product within 120 days. Furthermore, do share the last ticket ID with us here for further assistance. - Dia
I have purchased a boat airdopes alpha on 12th September 2023 and today is 11th September 2024. One side of the headphone suddenly stopped working and if I go tomorrow will I get the warrenty. Does the warranty period start from date or delivery or date of ordering??
Hi Sabaree, we are sorry for the inconvenience and truly empathize with the concern raised by you. Kindly share your contact number with us via mail - info@imaginemarketingindia.com or on our social media channels (Instagram/Facebook/Twitter/etc.) so that we can share the door-to-door replacement link with you.
Please note the link will be shared to you as an SMS and is valid for 24 hours.
Once you open the link, first verify your mobile number with OTP and then fill out the details as required. For serial number-related assistance, you can visit the following link for more help: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc. Moreover, you can check the below video for guidance - th-cam.com/video/b8656ouBEpA/w-d-xo.html.
Warranty period starts from invoice date and is valid until one year after purchase. If invoice date is not mentioned, then warranty period starts from the purchase date.
Please rate this interaction you had with us on social media. For any further concerns, please feel free to contact us at info@imaginemarketingindia.com or you can also write back to us. - Dia
I am actually going through this process of claiming my warranty and i m clueless bcz its all so critical
Hi Payal, we regret the inconvenience caused. Please share the details of your concern and your contact number along with the invoice of your product at info@imaginemarketingindia.com so that we can assist you further. Please feel free to contact us anytime if you need any further assistance from our end. -Adi
Hi, boat my warranty clam was not submitted please help me.
Hi Himanshu, we are extremely sorry for the inconvenience. To help you with this, kindly write to us at info@imaginemarketingindia.com with the screenshot of the error. We will help you at the earliest. -Sam
@@boAt-lifestyle hi I just bought rockerz 255 pro + and there is a problem the right side earpiece is not working while music or playing video and can't off the device
Hi Suhas, we regret the inconvenience caused to you. Please let us know the product purchased platform once to help you better. -Raj
But no option for powerbank warranty claim
Yes bro, I am also facing the same
My boat power bank is stopped working after 20 days.
Hi, we regret the inconvenience caused. Please let us know the exact issue you are facing with the product, along with the date and the platform from where you have purchased the product over here, so that we can assist you in a better way.
@@boAt-lifestylePower bank is not working?
While purchased first time,do we need to register for warranty
Hi Sriram! We appreciate your inquiry. Please be informed that the warranty for our product is activated automatically upon delivery, eliminating the need for registration. The warranty period extends for one year from the date of purchase. Please feel free to contact us for any further assistance.- Sid
In the case of replaced product problem... when we claim warranty...what do I upload as invoice?.... please reply
Hi Rekha! In order to claim a warranty process again you need to upload an Invoice which you upload first time on the above given warranty claim portal. -Sam
@@boAt-lifestyle in my replacement same issue is coming and I have uploaded the first one invoice then also msg received for product and invoice mismatch what to do now??
Where can I find the serial number? Not sure if I still have the packaging 😢
Hi! We appreciate your inquiry. Please be advised that the serial numbers are located on the back of the box and inside each charging case of our airdopes. If you require guidance on how to locate the serial number on your product, you can refer to the following link: support.boat-lifestyle.com/articles/popular-help-topics/product-related/64bfd7214d308d726b140bdc?keyword=serial. Please do not hesitate to reach out to us should you require any additional assistance. - Sid
I have boat Airdopes 300 and its battery life only go 12 hrs to 15 hrs on one charge but i think its battery is defective so can i claim warrenty also how many it take palce to replacement product
Hi, we are sorry for the inconvenience and truly empathize with the concern raised by you. Please let us know the platform from where you purchased the device and the date on which the product was delivered to your doorstep for further correspondence. - Dia
My replacement product doesn't deliver to me.but it shows delivered.what I do now?
Hi! Thank you for reaching out to us. Please share your concern over info@imaginemarketingindia.com to assist you further
My house is very far from your boat service center what should I do
Hi Yash, we are here to help you. We request you kindly share your contact number with us. We will share a link for the Door to Door services.
-Dev
@@boAt-lifestyleI had given my boat's warranty claim 20 days ago but my ear buds have not arrived yet. I call every day and some crazy guy from there keeps on troubling me every day.
How much time does it take to replacement?
Hi Harshit, the whole warranty process takes 10-14 days and replacement depends upon the qc testing and post-testing only we will determine the claim validity. Please feel free to contact us anytime if you need any further assistance from our end. -Raj
As I mentioned in my previous comment, I got a product with light issues after replacement. And there's no serial number of the new product.
You told me to share the ticket id.
Where should I give it to you?
(if I sha_re it here the cmnt gets delted)
Hi, we have escalated your case to the concerned team to check and we shall update you in 24hrs. -Raj
@@boAt-lifestyleBut I didn't even gave my ticket Id. So how will you do it?
The ticket is already shared by you above as 46169904, kindly wait for the shared timeline. -Raj
@@boAt-lifestyle Oh Sorry I thought you didn't recieved that because my comments were disappearing... Thanks for your help!
You are most welcome.
Hi my left side ear bud not working properly can you help me
Hi Ankit, we are sorry for the inconvenience and truly empathize with the concern raised by you. Please let us know the platform from where you purchased the device and the date on which the product was delivered to your doorstep for further correspondence. - Dia