We came very close to booking that resort last year. Thank goodness I watched a video a couple of women posted. When they opened the door to their room, I thought oh heck no! They were happy with the resort, but I couldn’t see spending that kind of money for that place. Thank you for your honesty in this video.
I dont believe this I stayed their twice. And had a wonderful time. Maybe this was after a storm, that's what it looks like to me. And the people are very nice and Welcoming. My opinion, it's still a beautiful place to stay.
My wife and I stayed here and this video is absolutely spot on. I asked an employee when I was there how they got such good reviews and she laughed, saying they purchased them to offset the bad reviews.
You are so right... I use to work there and it's a real Pit. The kitchen is full of cockroaches and very dirty. You can't swim at the beach because it's full of sea erchants. Very painful if you step on them. Worst beach on St Thomas. Plus to take a taxi from there is very expensive. The only thing good there was the bar.
Thank you soo much for this review! I was going to book an All inclusive at this resort. After watching your video, I will not be booking this resort. Do you know of a better option in St. Thomas ?
That sucks about the resort but I hope you still enjoyed the island. I always wanted to see St. Thomas. I went to St.Martin a few months ago and loved it.
I found alternative ways to have fun. I explored beautiful places . I do not want anyone else to be taking for a fool by this resort. Therefore, I decided to make this video as an awareness.
@@bandit4true I left a detailed review on tripadvisor as well. I did not want to argue with them. I saw first hand a manager argue with a client who attempted to complain.
@@bandit4true I looked at youtube videos , before I checked into the resort and I saw a clean and well kept place. To my surprise that was not the case. I am hoping that someone somewhere finds this video before landing in St. Thomas.
I can't argue with you, just stayed there and it felt like a motel 6. I will say the staff when we were there super friendly and accommodating. This is not a luxury resort, but I enjoyed it for what it was. Probably wouldn't stay there again though.
Good afternoon. Im sorry you had an unpleasant stay. Let me make you aware of the years and years of issues that Bolongo Bay Resort has had to deal with in regards to constant flooding and beach erosion due to water flow from the hillside during heavy rain storms/tropical systems (this has been a constant issue since the 70s). Just because its the Caribbean does not mean that every beach is rock free - St.Thomas is called Rock City because of the rugged terrain it has - even below the water line this still follows suit; so yes some beaches are the shoreline are rocky. The marine environments are disturbed enough so these rock reefs are not being disrupted. Because of the heating of the water, ALL Caribbean islands are dealing with increased dead "Seaweed" along the shorelines- this task has become quite cumbersome over the last 5 years. The resort is continually undergoing renovations; its a work in progress.
@@COZAFITNESS good night, well cockroaches tend to be near water rich areas. It does happen; They are found all around the island, even in the most nicest resorts. As for the toilets, the island uses different water systems for flushing, the toilets don’t always flush as normal as they do stateside. It’s done to try and preserve water. I am truly sorry your expectations were not met. The family and resort pride themselves on their successes, I hope you did mention your unsatisfactory moments so that they could pay attention to the dwelling you stayed in to prevent any future guests from having an unpleasant stay.
@@mattcannistraci2177 Just to let you know, the other guests were also complaining about the state of the resort. They may not have been as vocal as myself. They told me about their disappointment during the sunset crews. I do not think I am the issue here. I just took my disappointment to social media, which is my right.
Thank you for posting this. We usually only hear about the places people recommend but it's good to know what to avoid, too.
You are welcome 🙏.
We came very close to booking that resort last year. Thank goodness I watched a video a couple of women posted. When they opened the door to their room, I thought oh heck no! They were happy with the resort, but I couldn’t see spending that kind of money for that place. Thank you for your honesty in this video.
You are more than welcome 🙏
Thank you for this review! Greatly appreciated!!
It is not all like this it is a beautiful resort she’s making it out to be really bad
Thank you for your honest review.
I dont believe this I stayed their twice. And had a wonderful time. Maybe this was after a storm, that's what it looks like to me. And the people are very nice and Welcoming. My opinion, it's still a beautiful place to stay.
I was there last August 2022, way after the storm.
Can you please provide pics and videos from your stay that contradicts her videos?? We we’re almost about to book until this came up.
My wife and I stayed here and this video is absolutely spot on. I asked an employee when I was there how they got such good reviews and she laughed, saying they purchased them to offset the bad reviews.
Just wow! Terrifying for real.
We were just there it was clean. Remodeled rooms. Everything was nice.
I wished that was my experience????
You are so right... I use to work there and it's a real Pit. The kitchen is full of cockroaches and very dirty. You can't swim at the beach because it's full of sea erchants. Very painful if you step on them. Worst beach on St Thomas. Plus to take a taxi from there is very expensive. The only thing good there was the bar.
Thank you soo much for this review! I was going to book an All inclusive at this resort. After watching your video, I will not be booking this resort. Do you know of a better option in St. Thomas ?
@@davidsmith7141 just do some extensive research on the the resort of your interest. Hopefully you have an amazing vacation 🥰
That sucks about the resort but I hope you still enjoyed the island. I always wanted to see St. Thomas. I went to St.Martin a few months ago and loved it.
I found alternative ways to have fun. I explored beautiful places . I do not want anyone else to be taking for a fool by this resort. Therefore, I decided to make this video as an awareness.
Why didnt you brought it to their attention instead of just posting youtube.
@@bandit4true I left a detailed review on tripadvisor as well. I did not want to argue with them. I saw first hand a manager argue with a client who attempted to complain.
@@bandit4true I looked at youtube videos , before I checked into the resort and I saw a clean and well kept place. To my surprise that was not the case. I am hoping that someone somewhere finds this video before landing in St. Thomas.
I can't argue with you, just stayed there and it felt like a motel 6. I will say the staff when we were there super friendly and accommodating. This is not a luxury resort, but I enjoyed it for what it was. Probably wouldn't stay there again though.
@@uwone7778 lol! Am glad you managed to have fun ,to say the least.
Thank you for this review.
You are welcome
Glad I seen this before booking! Wont be going there! Not for that kind of money!
Nice😂😢😅
Thank you!
Good afternoon. Im sorry you had an unpleasant stay. Let me make you aware of the years and years of issues that Bolongo Bay Resort has had to deal with in regards to constant flooding and beach erosion due to water flow from the hillside during heavy rain storms/tropical systems (this has been a constant issue since the 70s). Just because its the Caribbean does not mean that every beach is rock free - St.Thomas is called Rock City because of the rugged terrain it has - even below the water line this still follows suit; so yes some beaches are the shoreline are rocky. The marine environments are disturbed enough so these rock reefs are not being disrupted. Because of the heating of the water, ALL Caribbean islands are dealing with increased dead "Seaweed" along the shorelines- this task has become quite cumbersome over the last 5 years. The resort is continually undergoing renovations; its a work in progress.
How about the cockroach I found in my bathroom? How about the slow draining toilet? How about the dirty filter? How about....?
@@COZAFITNESS good night,
well cockroaches tend to be near water
rich areas. It does happen; They are found all around the island, even in the most nicest resorts. As for the toilets, the island uses different water systems for flushing, the toilets don’t always flush as normal as they do stateside. It’s done to try and preserve water. I am truly sorry your expectations were not met.
The family and resort pride themselves on their successes, I hope you did mention your unsatisfactory moments so that they could pay attention to the dwelling you stayed in to prevent any future guests from having an unpleasant stay.
@@mattcannistraci2177 I do not think any resort should make excuses for having cockroaches ! How about the unkept gym room ?
@@COZAFITNESS good morning, I am sorry those aspects were subpar. The resort is currently undergoing some upgrading maintenance.
@@mattcannistraci2177 Just to let you know, the other guests were also complaining about the state of the resort. They may not have been as vocal as myself. They told me about their disappointment during the sunset crews. I do not think I am the issue here. I just took my disappointment to social media, which is my right.
Wow
Thanks i was about to book at this resort for November 2025 now i will not thanks for your video
You are welcome.
Wow terrible
Very disgusting
Indeed! You said it right!