This happened to me one time. A customer called every single tow operator in the state, including the 'club'. I live in Rhode island, the smallest state in the union, so this is actually a feasible thing. I was third to arrive on scene, by the time we figured out what was going on, there was 13 trucks on location. At the end of the day, all 13 drivers refused service. Forcing the customer to get towed off the highway by the state police at significantly increased cost.
@@ThomasKent1346 yeah sorry about that. Google speech to text. I'm a grown man so I don't type. I yell at my phone and let Google type for me. Needless to say, at times Google misunderstands what I say. I guess when I say customer Google thinks I'm saying custody. Edit: plus I'm not proof reading this stuff, it's just youtube.
@@ThomasKent1346 sounds like they should have provided better service. Its not called competition for no reason. Customer is the one that pays for service whoever doesnt provide said service loses. Dont be late to getting to the customer or if you are going to be late tell the customer that and expect to lose that call. Also sounds like the towing industry needs to change how they pay their drivers if the drivers dont like losing out for being late. Guy in the video said they were late so why should the customer continue waiting? I have done it. When i have called for tow and they tell me it will be a couple of hours i tell them thats alright i will just call one of your competitors instead most times magically they are going to be out sooner other times they just cant help it and that is fine. They all provide the same service and charge relatively the same rates. Also they cant charge for services they didnt provide either. If some tow service wanted me to pay because they still showed up late i will tell them tough luck i am not giving you anything. In most states there is nothing they can do it about except still try to send a bill.
I can kinda understand why they would call multiple companies because sometimes tow guys never show up or take 4 hours to show but at least have some courtesy and call back and say services are no longer needed
Yeah but they should ask how long it would take for each one and then call back. No matter how long they say it will be faster than just sitting there. They did order multiple trucks and have to pay for it.
that's why you ask "how long do you expect till you arrive". What the car owner did was a dick move, they basically wasted at least one tow truckers time when they could of potentially been at another job that actually needed them.
It is this kind of shit that makes companies demand a credit card before the call is dispatched. Then when another company is there they get the credit card charged.
I don’t blame the driver, everyone here needs to stop being so god dam soft and nice and also realize would you wanna be waiting 2 god dam hours+ just to hear back from a tow truck company? No im calling everyone and seeing who can get to me first and the fastest
@Rikkisio and it shouldn't be treated the same way either! It's a different example of the same type of situation and you know it... if you don't then God help you
@@I3EJEL I agree with you, I worked the industry for many years and yes there are some that give the business a vary bad rep. I will be the first to admit what he did here was rip that poor girl off, she was stranded in the middle of the street so it's who gets there first wins. I guess Dustin here is not so honest, especially when he didn't lose anything because he already had a tow waiting for him.
I work for my state’s DOT doing roadside assistance, temporary traffic control, and all the good stuff. We even get doubled dispatched. The cool thing about it though, is if private assistance shows up, they automatically take over. I work by the hour, not the job so I’m not going to fool with a business trying to make money. I’ll just sit there on scene with my sign up to do some warning for the oncoming traffic.
In the days before cell phones became a thing, I broke down on a major highway…after poking around under the hood for a bit, I was sitting there wondering how to go about getting a tow, when two tow trucks arrived almost simultaneously with each driver telling me who was better/cheaper. I picked the guy closest to my vehicle and all was good but there were stories in the newspaper back then about swarms of tow trucks searching out breakdowns on the highway then literally fighting each other for the tow.
Heard about this happening a lot with insurance companies. Insurance will call a company driver takes a while to show up, then they’ll call another company without canceling the 1st one and both trucks show up simultaneously
I can't tell how many times I've called for a tow, been told 45 minutes and then after 1 1/2 to 2 hours told we can't make it. I could've called someone else if they were honest to begin with.
Also sounds like a situation of the driver calling their own tow company and the officer on scene being impatient or not willing to understand that the customer called their own tow company and hitting the rotation button too soon
As a tow operator. I'VE had this happen a few times on private calls as well a polic3 rotation calls. It happens. I understand why people do it. They want to get off the road sooner than later. I work off commission. So if someone else beat me to the call. Oh well. No need in crying over spilled milk. Because if the company didn't make them pay before hand . The customer is not obligated to pay anything. You didn't provide a service,and you don't have a contract with them. So I would just move on to the next call.
I’m a retired HVACR technician of forty seven years and we would get calls where the customer had called several companies to see who would get there first. Even after I would call them and tell them I was on my way. Can’t fix stupid.
Also retired hvacr and one call back in the 80's where I showed up but was the 2nd arrival, I charged and customer, then, did a chargeback and I lost the money. Bank told me to start charging and extra 4% to make up for duds that do that. That's why everything is so expensive.
People are incredibly stupid, im a tow truck operator and this has happened a few times, but thank goodness for credit cards, no mercy, they get charged twice as much for their stupidity!!
@@allenwilson9656I didn't pay attention to the other truck but he does a have a clean cab. A lot of drivers have crap rolling all around the cab. It's messy, more importantly, it's dangerous.
My dad use to do this all the time on house stuff like plumbing and HVAC. I never felt comfortable with it and it just pisses me off now that I’m an adult
@@Look_What_You_Did Right, I'm seeing a lot of people saying they would be charging for this and that and the third. You must be dealing with suckers because the majority of people I know would tell you to get freaked, you're not getting paid nothing unless you the one doing the tow. I wouldn't even be sitting there talking to you. I don't give a damn about your show up fee, lol!
@@gadgetgo7392 funny. We have your license plate and therefore your address. If you don't pay us, youll be forced to pay us and the collection company plus you'll be blocked from all future interactions with our company.
They should call you first because that was waste time going all way there you know what you are doing . You do a good job as a tow truck driver God bless you take care
Not saying this is what happened, but I've heard on the scanner multiple times where a customer has called a tow, and the cop providing traffic control also asked dispatch for the next on rotation!
People think that you guy’s just drive around with nothing else to do. I’m glad you put this video out and show this girl thinking she was slick playing the game. She acted like she didn’t know anything but then you have her # on your phone and catch her lying. Good job D, Happy Holidays to you and your family. 🎄👍
Tbf, some times tow trucks take forever. I once called 8 companies before i was able to get one that could tow my car. Then the guy took a long route all the way around a lake which added 45min to the drive. if he turned around and made a left at stop sign it would've been 15min.
So very wrong. I would ask when I call how long it would take before they even dispatch. I also explain if im in a unsafe issue because they will get to you sooner for that( like when my battery died in the middle of a freezing cold snowstorm).
Or it could be a tow that just drives by and scoops you. If you're an honest operator thats great, but there are a lot of weasels out there. Everything from lying and saying they're the one you called, to telling you the police require them to tow you, to scaring you that it will get impounded when you're legally off the road. I've driven about 40 years and several million miles, thankfully very few tows but my record is one honest guy and five that lied in some way. Of course rolling up assuming the customer is the bad guy is typical too. And you got there late, I guess they beat you to it.
I used to hate when people did that! Im glad im retired now. Depending on who they called if 2 or more shows up we would tell them they owe each company $ regardless of who takes the call! My state that was allowed. Or they sat and nobody would help tte police would call whoever was on Rotation and the price went up! Some states like Oregon can put a lien on your vehicle and submit it to a collection agency.
I hated it when people did that and GOA calls, especially the ones you get in the middle of the night after you've worked all day and night and just got home, took a shower, crawled in bed, and just dosed off. That's enough to bring the demon out! LOL. Most people have no clue what tow truck drivers go through. If they did I think they would try and show more respect.
the first guy there wasnt called,he just walked up and asked cop.Your just being grimy,she didnt call em.The other driver was willing to give it back to you as willing as you were to fleece that girl because you may have said you were on your way,but you lied,you were dropping car off and during that time,other operator drove by and stopped.That cop wouldve told you to kick rocks if he knew what you were doing
I had several calls where they contacted AAA (Im employed at an independent contractor) and never cancled the AAA after having another company tow. People hate the default 1hr arrival time. Guys, if you break down on the weekend: Tow it then and there. Mondays are annoyingly busy.
The girl she's probably already traumatized being so the wheel fell off her car and apparently she could have had an accident. So apparently tow trucks drivers expected her to wait for them 3 hours when apparently a truck was able to get there quicker. What I don't understand is why in the world would he go through all that trouble to turn around wine and complain about being late about picking up the vehicle? What did he expect her to wait on him all day long? Arrived at the scene late didn't wine and complain because you couldn't hook the vehicle. Unbelievable I would pay the fee and then take you to court.
This is the most ignorant take lmao. You must have absolutely no real world experience. It's always ignorant broke people threatening court. Bring it on, you just lose more money in the end. Traumatized btw LOL
@gman8578 remember he also passed on the offer of the tow truck driver willing to let him have the tow. He doesn't want to tow it. Now he wants to charge a fee for what service? If he was three hours late. He shouldn't be asking for anything! Instead, ,He should apologize for the amount of time it took to get there! He knew there was a chance that she would either be there waiting or possibly not! This is not good business. I would have said, "Kick rocks sir. what are you going to do if I don't pay?"
@22KingRancher I drove for 25 years in Harri County Tx.(Houston) The kind of stuff don't fly. You can't charge for something like that unless it was explained and authorized beforehand. Also, He passed on the offer to tow it as well! The other driver was understandable. He declined and now wants a payment? Tow truck drivers get less respect everyday. This is a perfect example of why Towing Industry is hated!
I have done it before but I’ve called the other company back to cancel because they quoted me 3 hour wait before they could get my car. There’s always a right way to handle business
They do us like that sometime too, and we charge them an empty rod fee. It’s not as much as the toe but it’s still something we get paid commission as well.
I don’t blame the driver, everyone here needs to stop being so god dam soft and nice and also realize would you wanna be waiting 2 god dam hours+ just to hear back from a tow truck company? No mfks im calling everyone and seeing who can get to me first and the fastest
And you’re the reason we have to charge a show up fee. I’d love to see you run a towing company and be ok with people wasting your time and fuel, and expect nothing in return. People like that are the problem with society now days. No respect or common courtesy.
I drove in Harris County Tx. for lil 25 years. I understand how you feel Dustin. That being said, The other driver offered you to take the tow. You declined that offer. That is wrong to say the lady owes a show up fee. How can you charge for a service that was not provided. If we did anything like that here, several things would happen. 1, the driver would be fired, and money refuned to the patron. 2, driver would have a hard time finding a job with any other company. Charging someone a show up fee has to be authorized before any fee can be charged. Some companies have customers pay a partial up front for dispatch of tow truck. I have many friends and family in the business still to this day. Not one of them agree with what you told the lady. Especially after the other driver offered for you to go ahead and tow the vehicle. You should not be able to come back and now request a fee for something, especially after passing on the tow!
On the first part of this video I agree with you guys and 100% whoever called both companies that was wrong but I agree with you 100% on what you said just keep up the good work Buddy
Yup, when this happens, most companies near me know how wrong this is & we work with each other... If they don't cancel before you arrive... the other company legally is entitled to a service call fee because they didn't cancel. Plus you're now unavailable to serve other legit customers or risk losing them due to having to give a longer ETA. their phone call to request service & get a general pricing etc.. creates a verbal contract for service. I know companies that will add extra on to their bill if they try to refuse to pay. It's also the fastest way to get your number Blacklisted/blocked so you won't ever get help in the future. We block their number when they play companies against each other doing that.
It's bad that you don't get paid hourly as puts more pressure on you if it's per job but I'm glad you told her exactly how it was and it wasn't cool to call multiple companies to see who gets there first,disgusting behaviour tbh
Hopefully insurance companies and law enforcement gets the same treatment as that young lady, and gets a show up charge. She was probably desperate to get off the road.
yeah i had this happen to me quite a few times, gotta get paid either way. good job keeping your cool about it and pressing the issue. i commented a few months ago because i saw your phone wasnt censored, happy to see youre doing that now. id make a channel of my own but random internet weirdos would start harassing im sure.
I’ve experienced 2 tows personally which were not terrible I guess all under 1 hour. But one time my dad had to wait hours to get a tow. I can see why people would call multiple places. I think getting a real approximate time or talking to the actual tow truck guy to see where he’s actually at and not their dispatcher just adds more confusion.
If the happens the first tow truck company should add a show up fee for the other company on the bill and forward it to the second company gets a show up fee, that way customers will get the message to not make multiple calls like that in your area of towing. Just a suggestion that would help both companies eliminate wasteful expenses, and customer gets taught to respect the tow guys!
You can't do that, you don't have a written contract that states you can charge them a cancellation fee. That is completely dishonest, this business is a game of chance nothing is guaranteed when it comes to the general public.
I think the show up fee is the best answer. If it's an honest mistake, yes, it sucks, but they will take steps to make sure it never happens again. If they think it's a slick trick to save a couple of minutes, they will learn that spending minutes is easier than spending dollars.
I've got both AAA and Geico for roadside, I've needed a tow and after trying AAA with no tow available after 25 minutes I then proceeded to try Geico for tow? If one don't respond why wouldn't I try another? Especially if stuck in roadway I'm calling whoever responds. It's easier to call than try and use their apps.
Some states has tow trucks listed as emergency vehicles. However some do it differently to where they allow both lights and sirens. I wish more states did this. People tend to pay more attention to lights that are blue or red if you live in a state with blue/red lights.
@ you’re absolutely right man I could be driving on the shoulder on my way to a rotation and people don’t give a fuck lol 😂 they’ll even sometimes go over the line to let me go pass them it’s ridiculous until it’s them on the side of the highway and they have to wait 2 hours now they see how it feels
Not cool batman to do call multiple tow companies. With modern technologies, there are ways to get status updates on when driver will show be there. What video editing software do you use?
When you were on the phone ,that other driver operator of the Kenworth had a missing fire extinguisher from the bracket below his seat. Unless you tow truck drivers set up different, he has alow hanging fruit for a violation during a DOT inspection.
@@Towtruck_Dustinanything over 9,999 pounds is subject, even if you’re under 26k and don’t require a CDL. Correct me if I’m wrong, how a tow truck wouldn’t be under FMCSR?
That's one of the most aggravating things a customer can do. Call multiple companies to see who arrives first. I've learned this the hard way before. I charge my customers before firing any truck up because of these bad apples 🍎. They mess it up for the honest good people unfortunately.
the first tow truck guy said he was passing by, he said he was not called, why did you let him take the tow? the people who called for a tow most likely thought the tow truck showed up they called, you let this other guy take the tow.
@@classicgaming9765 The first guy was NOT called, he was just driving by and ask them if they wanted a tow, they thought it was the tow company they called but it was not.
Just because they show up,and did not clear it before they got there,is a scam tow companies do,and demand a fee for a show up even if they don't tow your vehicle.Let them take you to court,no contract no case...They hook up and try to tow and charge to drop and scam that way too,scam.corrupt.If they would be legit,they wouldn't have 2-3 trucks showing up and you would pay only one company.scam!!!
To answer your question, people do stuff like this because they are selfish, entitled, impatient, and view themselves as better and more important than you. These types exist everywhere, and are always disgusting.
Define aggressive? Was he yelling? Menacing? How else is he going to talk to her? The man has a job to do, he was asked to come out to tow a car. If you call two plumbers to your house and one shows up first, they’re still charging you a trip fee for showing up. Please explain what he could have done better.
one guy hooks on to the back and you hook to the front and you both pull in opposite directions, who gets the bigger piece wins and gets the tow!
I like that idea!
New meaning of wishbone suspension 😆
😂😂😂
😂😂
Bro😂😂😂😂😂
This happened to me one time. A customer called every single tow operator in the state, including the 'club'. I live in Rhode island, the smallest state in the union, so this is actually a feasible thing. I was third to arrive on scene, by the time we figured out what was going on, there was 13 trucks on location.
At the end of the day, all 13 drivers refused service. Forcing the customer to get towed off the highway by the state police at significantly increased cost.
It would have been better if all 13 of you had charged the "customer" for just showing up!
@@ThomasKent1346 yeah sorry about that. Google speech to text. I'm a grown man so I don't type. I yell at my phone and let Google type for me. Needless to say, at times Google misunderstands what I say. I guess when I say customer Google thinks I'm saying custody.
Edit: plus I'm not proof reading this stuff, it's just youtube.
@@nighttow8780 What does being a grown man and typing have to do with each other?😂
@@ThomasKent1346 sounds like they should have provided better service. Its not called competition for no reason. Customer is the one that pays for service whoever doesnt provide said service loses. Dont be late to getting to the customer or if you are going to be late tell the customer that and expect to lose that call. Also sounds like the towing industry needs to change how they pay their drivers if the drivers dont like losing out for being late. Guy in the video said they were late so why should the customer continue waiting? I have done it. When i have called for tow and they tell me it will be a couple of hours i tell them thats alright i will just call one of your competitors instead most times magically they are going to be out sooner other times they just cant help it and that is fine. They all provide the same service and charge relatively the same rates. Also they cant charge for services they didnt provide either. If some tow service wanted me to pay because they still showed up late i will tell them tough luck i am not giving you anything. In most states there is nothing they can do it about except still try to send a bill.
@@nighttow8780this is a funny ass comment🤣I hope I get to be this way when I’m older🫡
I can kinda understand why they would call multiple companies because sometimes tow guys never show up or take 4 hours to show but at least have some courtesy and call back and say services are no longer needed
Facts,
Yeah but they should ask how long it would take for each one and then call back. No matter how long they say it will be faster than just sitting there. They did order multiple trucks and have to pay for it.
that's why you ask "how long do you expect till you arrive". What the car owner did was a dick move, they basically wasted at least one tow truckers time when they could of potentially been at another job that actually needed them.
Probably in a rush and didn’t care
It is this kind of shit that makes companies demand a credit card before the call is dispatched. Then when another company is there they get the credit card charged.
Yup pay first
Most car drivers today expect their vehicle to be towed for no out of pocket expense, regardless of the situation
we went to cash ONLY
I don’t blame the driver, everyone here needs to stop being so god dam soft and nice and also realize would you wanna be waiting 2 god dam hours+ just to hear back from a tow truck company? No im calling everyone and seeing who can get to me first and the fastest
@@steeezdashoota8569 - don’t be surprised when two get there at the same time and they both leave you stranded.
I’ve called a tow truck waiting for hours and they never showed up…first come first serve
I ordered a pizza, took too long so I went to the next place. Store still made the pizza is it fair to not pay?
Not the same thing.
@Rikkisio and it shouldn't be treated the same way either! It's a different example of the same type of situation and you know it... if you don't then God help you
If someone is taking too long to perform their services, I will gladly take my business elsewhere.
It's people like this that make it hard on all the honest folks who call and genuinely need help!
@@I3EJEL I agree with you, I worked the industry for many years and yes there are some that give the business a vary bad rep. I will be the first to admit what he did here was rip that poor girl off, she was stranded in the middle of the street so it's who gets there first wins. I guess Dustin here is not so honest, especially when he didn't lose anything because he already had a tow waiting for him.
I work for my state’s DOT doing roadside assistance, temporary traffic control, and all the good stuff. We even get doubled dispatched. The cool thing about it though, is if private assistance shows up, they automatically take over. I work by the hour, not the job so I’m not going to fool with a business trying to make money. I’ll just sit there on scene with my sign up to do some warning for the oncoming traffic.
"I’ll just sit there on scene". The government worker way.......
@ better than stealing someone’s business 😂
@@poorlittlebiker6476 You should make some roadside assistance videos! Would be a fun watch.
@@johninNJtrue, but at least helps with safety if he uses signs, or cones or reflective chevrons
I waited 2.5 hours and had multiple tow trucks pass me. So I get why ppl do this.
In the days before cell phones became a thing, I broke down on a major highway…after poking around under the hood for a bit, I was sitting there wondering how to go about getting a tow, when two tow trucks arrived almost simultaneously with each driver telling me who was better/cheaper. I picked the guy closest to my vehicle and all was good but there were stories in the newspaper back then about swarms of tow trucks searching out breakdowns on the highway then literally fighting each other for the tow.
In Chicago they play bumper trucks
I'm an old lady and remember there were always tow trucks driving around.
Heard about this happening a lot with insurance companies. Insurance will call a company driver takes a while to show up, then they’ll call another company without canceling the 1st one and both trucks show up simultaneously
I can't tell how many times I've called for a tow, been told 45 minutes and then after 1 1/2 to 2 hours told we can't make it. I could've called someone else if they were honest to begin with.
Also sounds like a situation of the driver calling their own tow company and the officer on scene being impatient or not willing to understand that the customer called their own tow company and hitting the rotation button too soon
As a tow operator. I'VE had this happen a few times on private calls as well a polic3 rotation calls. It happens. I understand why people do it. They want to get off the road sooner than later. I work off commission. So if someone else beat me to the call. Oh well. No need in crying over spilled milk. Because if the company didn't make them pay before hand . The customer is not obligated to pay anything. You didn't provide a service,and you don't have a contract with them. So I would just move on to the next call.
Facts
I’m a retired HVACR technician of forty seven years and we would get calls where the customer had called several companies to see who would get there first. Even after I would call them and tell them I was on my way. Can’t fix stupid.
Also retired hvacr and one call back in the 80's where I showed up but was the 2nd arrival, I charged and customer, then, did a chargeback and I lost the money. Bank told me to start charging and extra 4% to make up for duds that do that. That's why everything is so expensive.
@ Yep someone has to pay for the deadbeats just like consumers pay for shoplifters.
People are incredibly stupid, im a tow truck operator and this has happened a few times, but thank goodness for credit cards, no mercy, they get charged twice as much for their stupidity!!
First time I've ever heard of this. First for everything. You educate her Dustin.
Man you keep a clean organized work truck . I can't say that for the other tow guy 😂
How is the other truck not organizing ?
@allenwilson9656 did you see the cab !? It was dirty lol
@@allenwilson9656I didn't pay attention to the other truck but he does a have a clean cab. A lot of drivers have crap rolling all around the cab. It's messy, more importantly, it's dangerous.
It’s a work truck not a limousine
@RustyZipper im aware of that
My dad use to do this all the time on house stuff like plumbing and HVAC. I never felt comfortable with it and it just pisses me off now that I’m an adult
Sorry that happened Dustin, calling different companies never ends up good
If theyd do that here, whoever called us would pay an empty ride.
@Look_What_You_Did nope
@@Look_What_You_Did Right, I'm seeing a lot of people saying they would be charging for this and that and the third. You must be dealing with suckers because the majority of people I know would tell you to get freaked, you're not getting paid nothing unless you the one doing the tow. I wouldn't even be sitting there talking to you. I don't give a damn about your show up fee, lol!
you must deal with a lot of suckers. You wouldn't be getting a dime from me.
@solutionone3777 then you pay in the end our money plus the money from the collecting company.
@@gadgetgo7392 funny. We have your license plate and therefore your address. If you don't pay us, youll be forced to pay us and the collection company plus you'll be blocked from all future interactions with our company.
They should call you first because that was waste time going all way there you know what you are doing . You do a good job as a tow truck driver God bless you take care
Thank you very much I try leave a good thing in the boxs
Not saying this is what happened, but I've heard on the scanner multiple times where a customer has called a tow, and the cop providing traffic control also asked dispatch for the next on rotation!
GOOD MORNING EVERYONE. Watching you and editing.
Hi Dustin, I towed back in '99. Lots of fun. CHP, Downey and South Gate PD used us. It always felt good showing up at a call..
People think that you guy’s just drive around with nothing else to do. I’m glad you put this video out and show this girl thinking she was slick playing the game. She acted like she didn’t know anything but then you have her # on your phone and catch her lying. Good job D, Happy Holidays to you and your family. 🎄👍
Tbf, some times tow trucks take forever. I once called 8 companies before i was able to get one that could tow my car. Then the guy took a long route all the way around a lake which added 45min to the drive. if he turned around and made a left at stop sign it would've been 15min.
Thank you Dustin, stay safe out there and hope you have a pleasant weekend!❤
So very wrong. I would ask when I call how long it would take before they even dispatch. I also explain if im in a unsafe issue because they will get to you sooner for that( like when my battery died in the middle of a freezing cold snowstorm).
Does this mean I can bill tow truck companies when I call one and they never show?
0:36 that’s me in the gold F250 😂
Happens all the time here. Got to one call with 3 other tow trucks.
Or it could be a tow that just drives by and scoops you. If you're an honest operator thats great, but there are a lot of weasels out there. Everything from lying and saying they're the one you called, to telling you the police require them to tow you, to scaring you that it will get impounded when you're legally off the road. I've driven about 40 years and several million miles, thankfully very few tows but my record is one honest guy and five that lied in some way. Of course rolling up assuming the customer is the bad guy is typical too. And you got there late, I guess they beat you to it.
I think the first guy may have just drove by and stopped. He offered to give up the tow to the second very quickly. Seemed suspicious to me.
The dispatchers need to determine who requested service from their companies to determine if they summoned both
What a busy week! Stay safe out there👍🏼
I used to hate when people did that! Im glad im retired now. Depending on who they called if 2 or more shows up we would tell them they owe each company $ regardless of who takes the call! My state that was allowed. Or they sat and nobody would help tte police would call whoever was on Rotation and the price went up! Some states like Oregon can put a lien on your vehicle and submit it to a collection agency.
It’s similar to car hauling, they dispatch multiple car haulers to deliver a car at once
Tell em Dustin 🗣
I hated it when people did that and GOA calls, especially the ones you get in the middle of the night after you've worked all day and night and just got home, took a shower, crawled in bed, and just dosed off. That's enough to bring the demon out! LOL.
Most people have no clue what tow truck drivers go through. If they did I think they would try and show more respect.
GOA calls?
@@the_official_djalanjs0588 "Gone On Arrival"..
Ever feel like a yoyo?
As you know well, Time is Money and like you mentioned, NO Tow equals NO Pay. 🤔👎
the first guy there wasnt called,he just walked up and asked cop.Your just being grimy,she didnt call em.The other driver was willing to give it back to you as willing as you were to fleece that girl because you may have said you were on your way,but you lied,you were dropping car off and during that time,other operator drove by and stopped.That cop wouldve told you to kick rocks if he knew what you were doing
Oh well, get their faster next time.
I had several calls where they contacted AAA (Im employed at an independent contractor) and never cancled the AAA after having another company tow. People hate the default 1hr arrival time.
Guys, if you break down on the weekend: Tow it then and there. Mondays are annoyingly busy.
The girl she's probably already traumatized being so the wheel fell off her car and apparently she could have had an accident. So apparently tow trucks drivers expected her to wait for them 3 hours when apparently a truck was able to get there quicker. What I don't understand is why in the world would he go through all that trouble to turn around wine and complain about being late about picking up the vehicle? What did he expect her to wait on him all day long? Arrived at the scene late didn't wine and complain because you couldn't hook the vehicle. Unbelievable I would pay the fee and then take you to court.
This is the most ignorant take lmao. You must have absolutely no real world experience. It's always ignorant broke people threatening court. Bring it on, you just lose more money in the end. Traumatized btw LOL
@gman8578 remember he also passed on the offer of the tow truck driver willing to let him have the tow. He doesn't want to tow it. Now he wants to charge a fee for what service? If he was three hours late. He shouldn't be asking for anything! Instead, ,He should apologize for the amount of time it took to get there! He knew there was a chance that she would either be there waiting or possibly not!
This is not good business. I would have said, "Kick rocks sir. what are you going to do if I don't pay?"
@22KingRancher I drove for 25 years in Harri County Tx.(Houston) The kind of stuff don't fly. You can't charge for something like that unless it was explained and authorized beforehand. Also, He passed on the offer to tow it as well! The other driver was understandable. He declined and now wants a payment? Tow truck drivers get less respect everyday. This is a perfect example of why Towing Industry is hated!
@@22KingRancher The most important thing is that she's okay. I'm sure if the girl would have died he still would have wanted his money 😂
Would your comment be different if it was an older fat male in the driver seat?
Calling multiple companies and not canceling is a theft of service if not paid for. I send payment links and they can pay first.
My boss is that type of person. He's the only one that matters. Whatever it takes to get what he wants, the hell with everyone else.
There was no agreement signed you cant lie to them and say you have to pay for showing up
I have done it before but I’ve called the other company back to cancel because they quoted me 3 hour wait before they could get my car. There’s always a right way to handle business
I've called 2 tow truck companies before. The 1st company tole me 30 minutes. After waiting an hour and a half with no eta, I called another
They do us like that sometime too, and we charge them an empty rod fee. It’s not as much as the toe but it’s still something we get paid commission as well.
Paying somebody that you don’t need their service anymore is crazy 😂
Idc I wouldn’t pay him.
I don’t blame the driver, everyone here needs to stop being so god dam soft and nice and also realize would you wanna be waiting 2 god dam hours+ just to hear back from a tow truck company? No mfks im calling everyone and seeing who can get to me first and the fastest
And you’re the reason we have to charge a show up fee. I’d love to see you run a towing company and be ok with people wasting your time and fuel, and expect nothing in return.
People like that are the problem with society now days. No respect or common courtesy.
I drove in Harris County Tx. for lil 25 years. I understand how you feel Dustin. That being said, The other driver offered you to take the tow. You declined that offer. That is wrong to say the lady owes a show up fee. How can you charge for a service that was not provided. If we did anything like that here, several things would happen. 1, the driver would be fired, and money refuned to the patron. 2, driver would have a hard time finding a job with any other company. Charging someone a show up fee has to be authorized before any fee can be charged. Some companies have customers pay a partial up front for dispatch of tow truck. I have many friends and family in the business still to this day. Not one of them agree with what you told the lady. Especially after the other driver offered for you to go ahead and tow the vehicle. You should not be able to come back and now request a fee for something, especially after passing on the tow!
On the first part of this video I agree with you guys and 100% whoever called both companies that was wrong but I agree with you 100% on what you said just keep up the good work Buddy
Yup, when this happens, most companies near me know how wrong this is & we work with each other... If they don't cancel before you arrive... the other company legally is entitled to a service call fee because they didn't cancel. Plus you're now unavailable to serve other legit customers or risk losing them due to having to give a longer ETA. their phone call to request service & get a general pricing etc.. creates a verbal contract for service. I know companies that will add extra on to their bill if they try to refuse to pay. It's also the fastest way to get your number Blacklisted/blocked so you won't ever get help in the future. We block their number when they play companies against each other doing that.
It's bad that you don't get paid hourly as puts more pressure on you if it's per job but I'm glad you told her exactly how it was and it wasn't cool to call multiple companies to see who gets there first,disgusting behaviour tbh
I agree 👍 💯
Not good 😢
The wrecked one is a pain to load and deliver.
You cant by law demand a show fee. Thats totally unethical
Hopefully insurance companies and law enforcement gets the same treatment as that young lady, and gets a show up charge. She was probably desperate to get off the road.
yeah i had this happen to me quite a few times, gotta get paid either way. good job keeping your cool about it and pressing the issue. i commented a few months ago because i saw your phone wasnt censored, happy to see youre doing that now. id make a channel of my own but random internet weirdos would start harassing im sure.
Happens a lot around here
I’ve experienced 2 tows personally which were not terrible I guess all under 1 hour. But one time my dad had to wait hours to get a tow. I can see why people would call multiple places. I think getting a real approximate time or talking to the actual tow truck guy to see where he’s actually at and not their dispatcher just adds more confusion.
You stop that kind of thing by charging people a deposit up front thats all, plain and simple.
Yea well it should be against the law to waste a tow company's time when they already called one
Dustin has to get paid somehow, he’s not gonna show up to a call he was dispatched for and not get paid for it lmfao
Ive had this doing furnace repairs. Usually we both look at each other, laugh, then both leave
Seems like you do not have that part of the customer service records the phone calls and we can hear exactly what they customer says
You'd think theyd know all that information. I'm sure this is nothing new to them.
Alwell! Just look at it as a another day. As long as your still getting paid at the end of the day, thats still a win in my book. 🙏👍❤️
If the happens the first tow truck company should add a show up fee for the other company on the bill and forward it to the second company gets a show up fee, that way customers will get the message to not make multiple calls like that in your area of towing. Just a suggestion that would help both companies eliminate wasteful expenses, and customer gets taught to respect the tow guys!
You can't do that, you don't have a written contract that states you can charge them a cancellation fee. That is completely dishonest, this business is a game of chance nothing is guaranteed when it comes to the general public.
Bet the officer called as you guys took to long to get there.
Ive been in a situation like this but i called the tow company back and let them know i found someone quicker 🤷♂️
That does suck but you snooze you loose they got there faster i aint paying no fee lol
He’s doing the right thing by charging them for doing dumb stuff..people I swear man 🤦🤦🤦🤦🤦
Sorry that happened. That's total crap. Thanks for all you do Dustin.
I think the show up fee is the best answer. If it's an honest mistake, yes, it sucks, but they will take steps to make sure it never happens again. If they think it's a slick trick to save a couple of minutes, they will learn that spending minutes is easier than spending dollars.
We all have bad days and good days
I've got both AAA and Geico for roadside, I've needed a tow and after trying AAA with no tow available after 25 minutes I then proceeded to try Geico for tow? If one don't respond why wouldn't I try another? Especially if stuck in roadway I'm calling whoever responds. It's easier to call than try and use their apps.
Usually tow drivers are to busy or gonna be couple hrs.coming,while you stuck on the hiway in midfle of traffic.
Used to have a 2006 Chrysler 300C. It threw a rod at 270k miles.
Of course she acts all innocent….
How come yall state allowed you guys to run blue and reds on your rear beacons ?
To keep us safer?
@@Towtruck_Dustin not bad I wish I had that option I could only run amber in my state
Some states has tow trucks listed as emergency vehicles. However some do it differently to where they allow both lights and sirens. I wish more states did this. People tend to pay more attention to lights that are blue or red if you live in a state with blue/red lights.
@ you’re absolutely right man I could be driving on the shoulder on my way to a rotation and people don’t give a fuck lol 😂 they’ll even sometimes go over the line to let me go pass them it’s ridiculous until it’s them on the side of the highway and they have to wait 2 hours now they see how it feels
People do this to taxi companies too. God it pisses me off.
I seen your hands shaking at 4:50 and stress always shows in body movements somewhere. It also causes high blood pressure. Be careful.
When the customer calls for service, tell them you will run the card right then for a deposit, and get their approval on a recorder.
We do that for winch outs.
love that phone holder. where did you get it.
Like he said,he gets paid by the job, commission,scam, show up,pay me,No!See you in court...
He's a Twitchy Dude...
Not cool batman to do call multiple tow companies. With modern technologies, there are ways to get status updates on when driver will show be there. What video editing software do you use?
It's never anyone's fault 😂 Nobody ever knows what happened. It's always the same story
Funny how that works lol
I'm glad I signed up for AAA.
Battery under passenger seat. Grand Cherokee are the same
Hey.... no more bed rail cam?
When you were on the phone ,that other driver operator of the Kenworth had a missing fire extinguisher from the bracket below his seat. Unless you tow truck drivers set up different, he has alow hanging fruit for a violation during a DOT inspection.
We aren’t subject to DOT. It’s not a commercial vehicle.
@@Towtruck_Dustinanything over 9,999 pounds is subject, even if you’re under 26k and don’t require a CDL. Correct me if I’m wrong, how a tow truck wouldn’t be under FMCSR?
How is a tow truck that is used for hire, not a commercial vehicle?
That's one of the most aggravating things a customer can do. Call multiple companies to see who arrives first. I've learned this the hard way before. I charge my customers before firing any truck up because of these bad apples 🍎. They mess it up for the honest good people unfortunately.
the first tow truck guy said he was passing by, he said he was not called, why did you let him take the tow? the people who called for a tow most likely thought the tow truck showed up they called, you let this other guy take the tow.
He was already there before Dustin arrived, so he got to have the car
@@classicgaming9765 The first guy was NOT called, he was just driving by and ask them if they wanted a tow, they thought it was the tow company they called but it was not.
Just because they show up,and did not clear it before they got there,is a scam tow companies do,and demand a fee for a show up even if they don't tow your vehicle.Let them take you to court,no contract no case...They hook up and try to tow and charge to drop and scam that way too,scam.corrupt.If they would be legit,they wouldn't have 2-3 trucks showing up and you would pay only one company.scam!!!
that's yall's yard? I was there about a month ago released a explorer from there, nice trucks yall have.
Yep, that’s the yard. lol
Kind of a rough day. Did all that and didn’t really accomplish anything 😀. One of those days. Tomorrow will be better.
To answer your question, people do stuff like this because they are selfish, entitled, impatient, and view themselves as better and more important than you. These types exist everywhere, and are always disgusting.
Dustin the GOAT
There is a transmission release behind center console
Dude you jumped in that truck being aggressive giving an aggressive energy that should have put her into defense mode
Define aggressive? Was he yelling? Menacing? How else is he going to talk to her? The man has a job to do, he was asked to come out to tow a car. If you call two plumbers to your house and one shows up first, they’re still charging you a trip fee for showing up. Please explain what he could have done better.