Service Operations Workspace for ITOM

With Tokyo ServiceNow moved ITOM into the Service Operations Workspace, replacing the Operator Dashboard that we use to access from Agent Workspace. In this video I review what's new, what's moved and what has stayed the same so you know what to look forward to when you upgrade your Event Management to ServiceNow's Next Experience. #servicenow #eventmanagement #alertmanagement #noc #itom #events #ui #workspace

[@tommylmiles]

is there a way to provide a read only view for this workspace? Ive tried creating a new role mimicing only the read only ACLS for the evt_mgmt_user role

[@JustinMeadows]

Hi Tommy - nothing out-of-the-box would support a read only view from what I know about the application. It requires the evt_mgmt_operator role per the documentation here: docs.servicenow.com/bundle/tokyo-it-operations-management/page/product/service-operations-workspace-itom/task/install-sow-itom.html. In theory you could re-create the workspace as read-only in UI builder but that would be a tall task in my opinion.