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I realize this is a sponsor and it is a revenue source but please be more discriminant about who to sponsor. This product is shaming women whose women's part stinks. There are typically so many products for stinking women's parts but men have no stink? Scents should not be put down there that cause reactions to many.
You got some of the legal facts wrong. Some states are zero tolerance for sd abuse. It's a felony in Texas, but in my state it is a misdemeanor that doesn't even warrant a ticket unless there us serious injury. Then unless the sd dies it's highly unlikely that charges will go anywhere. Ada annoys me because they don't usually do anything in ohio for any rights. My town doesn't even have sound on the only button crosswalk we have and they have purposely covered the corner bumps, they also block the sidewalks in the summer (benches on the inside every few ft and giant flower pots on the outside. I filed ada complaints because I'm physically disabled, I have a blind friend and we live by train tracks (so disorienting to start with) and I have videos of an elementary school boy having to drive his wheelchair in the middle of the road. Harnesses and vests of any kind aren't required. Your dog requires a harness because that's the tool that helps the dog guide you. Harnesses are also required for mobility safety on individual medical basis. I'd like you to remember that when people ask where you got the harness, they might have an sd and think it's a better mobility aid than what they have. There are tins of issues with alot of mobility harness companies. People also don't pay attention even when a dog is fully vested and some people think a service dog has to be wearing red or can only be certain breeds (insert eye roll) I've had other customers try to grab my dog and the worst place is Walmart. I've had a few bad instances there. The worst 2 were an employee who tried to pick up my dog because she didn't care he was medical alert and I ended up having a blackout and an employee who saw me coming and opened a dark chocolate bar and tried to get him to take it. I immediately called the store and had a manager mwet me where she was still squatted and she got fired on the spot. She said she knew any dark chocolate would kill a dog of any size (mine is 20 lbs) and I deserved to lose him for faking a disability. The manager already knew me and had come to my aid multiple times before so she knew my condition was real and I'm pretty sure she got police involved. So even when policy says to leave dogs alone in the store they still don't listen. She did assure me all the staff would get retrained but I moved soon after (thank you Tammy) As for hospitals. The ada website says the only places an sd can't enter are operating rooms and burn floors, so if you get any deep tissue burns you can't have your service dog with you 😞 but those are the only areas and they are specifically stated.
@gsilver5000 created by a female obgyn specifically for female ph BECAUSE of women who felt shamed and talked to her about it. She's an obgyn, she cares more about making women feel better than catering to men. Men have their own products and companies that don't sell products "for females" and market only to men.
You got some of the laws and facts off. Service dogs aren't required to be vested or harnessed at all. You NEED a harness so your dog can efficiently guide you. Some people don't know the difference between guide harness and mobility harness or think all blind people have full cataracts. Mobility harnesses are notorious for being poorly made way to often so someone asking might be looking for a better option and you wouldn't know their situation because you can't see. Some may even have their sd when asking. What the ada site says about hospitals is no operating room (theaters) or burn units. Everywhere else is ok, but it doesn't just say sterile environment it lays out exactly what rooms or floors those are. Hurting and sd on purpose is a felony in some states but only a misdemeanor in most and in a few states there is no follow up at all. We need to teach a class in schools to teach people more about service dogs. Did you know that Walmart got sued for selling fake sd certifications and sd vests? We should be doing so much more to teach the country what our rules are. I don't know what's worse "prove that's a service dog" or "prove you are disabled" because I've seen people remove limbs to prove it. We need to teach people that a person's private information is their own and that "no privacy in public" does not mean you have a right to a strangers private medical information. This world is getting out of hand with entitlement and thinking everyone owes you something. Why can't Karen's just walk away? Oh and that old lady lied. The full video was half an hr and included witness statements. The ptsd dog didn't jump on anyone, that nasty woman stomped on her tail and she jumped forward to get away and positioned herself between the man and service counter. That's why she kicked him, because she couldn't get to the dog. He was a wounded war vet 3who gave up a part of himself for all our freedoms and was so disrespected that day. She didn't get any jail time either. Just probation and I think community service. That video makes me so mad and the veteran and his dog were so sweet. I know all the laws can be confusing sometimes but alot is state by state and some states don't have sdit rights at all so I just wanted to clarify the slight mistakes I'd caught since you are so proactive for disability rights and access rights for all of us. I just wish more people would see your videos.
I work as a receptionist at a vet clinic. When we get service dogs in for their health exams, sometimes they run around the reception desk to put their paws on my lap and "Boop" me repeatedly with their muzzle. ONLY SERVICE DOGS have performed this behavior to me. Their owners usually tell me that they're currently not working and free to do as they please, but they often seem to be "alerting" me about a medical thing. One nice girl told me her dog reacts to blood pressure/heart changes and her poor pup wouldn't leave me alone and kept crying at me, like he was REALLY worried about something and kept booping me and laying at my feet over and over. This was enough to get me to see a cardiologist and now I'm diagnosed with POTS and pulmonary hypotension. Dogs are a blessing. Now I know why I've felt sick my whole life.
If someone feels that strongly about “not having a dog in their car” then they don’t need to be a driver for any rideshare services. Treating people with respect & kindness is not difficult..
These companies need to make it clear to everyone they’re hiring that they will be required to allow service animals in their cars. And when they do deny they need to be fired the first time. It’s like these companies are having problems keeping enough drivers where they don’t want to let people go easily and don’t want to turn people away from applying so they avoid making the law on that clear to drivers.
If I did ride share I would have my service dog with me, and therefore would be fine with any dog hair from another service dog. I would also have a seat cover available if someone would feel more comfortable with it for their dog.
The irony of that elderly Karen who harassed a service dog and their handler in her free time, turning to the cop to say "So you have nothing better to do?" As he does the job he gets paid for 😂
Right! After she literally invaded someone else's space (and assaulted them!) For free. These people always amaze me. If I notice a dog or someone looking different than expected I might take notice, but never once have I felt need to investigate or confront. It's none of my business!
I'm a nurse and had a service dog for PTSD. I "graduated" and was able to resume my career back in a hospital setting. This was pretty well-known among my co-workers as many of them had met my retired service dog, Archie. I came to work one day and was called to the Compliance chief's office. Apparently, over the weekend, an emergency room nurse had denied access to a service dog. It was a diabetes service dog, a Chihuahua, and the nurse just didn't believe there was such a thing. I was asked to lead inservices to provide education to my fellow coworkers. I was thrilled. To take an experience that had meant so much to me, and to educate others about it, was so rewarding. I dusted Archie off 😉 and he went back into service by educating others.
As a nurse who has worked in many hospitals I can say I have never been trained on the legal questions to ask of a service dog handler. The guy saying “I will talk to the charge nurse” is basically saying idk what to do let me go make this someone else’s issue. I have learned more from your channel than I have learned anywhere else. Keep it up! You’re making a difference!
That’s a very kind thing to say, and I hope @mollyBurke realizes how she has helped you to be a better medical service provider. Huge kudos to you for seeking out this kind of content to educate yourself.
As a chronically ill person I avoid medical care as much as possible due to how poorly I am treated. I am grateful for you doing your part to educate yourself beyond the meager limits of academics. If there is anything you can do to encourage or expose your fellow professionals to learning more about chronically ill and disabled experiences I pray you do it. 🙏
I used to work as a hospital supervisor. The only questions you can ask are whether it is a service animal, and what service the dog provides to its handler. (You can’t ask what their disability is, or for paperwork proving the dog is a service animal). Still, when we have strongly suspected a dog is fake, we have historically not kicked them out, because we don’t want to risk violating ADA. The handler needs to make arrangements for someone to bring food and take the dog out, they can’t rely on the staff to potty their dog (even though they generally are happy to). My experience is that most handlers choose to keep a legit service dog home when they are hospitalized. Most that stay are seizure dogs and dogs that sense hypoglycemic episodes.
@christineottens6007 It's not that simple... For one, as a Medical Professional you experience a wide range of situations and come into contact with so many people who have a variety of different disabilities, making it nearly impossible to know every legality that you might encounter, nevermind looking each one up and memorizing them all. Secondly, simply looking up the laws won't give you the level of knowledge and personal details that you can get from listening to actual lived experiences of people who deal with this regularly and can provide additional insight from their perspective which can prove to be extremely valuable information as you can't get that human element from a textbook.
When I was in college I sat next to a blind girl with a service dog. Our teacher made rude remarks about her dog a few times and it made me so mad. Idk why people get their panties in such a bunch about service animals...usually the animals are a lot better behaved than humans are. (The girl could see a little bit at certain angles as well and that same teacher made a huge fuss any time the girl would ask for handout sheets or any other accommodation. I really don't understand that teacher...the girl was literally blind...)
I have that happen to me as I am visually impaired. When i was 17/18 years old, had one sixth form teacher always "forgetting" about my accommodation and at that time I had alot more vision then than I do now. I complained the head and the next day all of my accommodations were went. The comments that I have heard about my disability has been both positive and negative. At the end of the day peopke need to learn about this in schools. Using talkback to write this message
I went back to school as an adult after becoming disabled and went to a school literally for people like me. One of my classmates had issues with mobility in his neck and unexplained vision issues. The teachers all knew about this and yet some still were horrible at accommodating it. It was mostly on us classmates but especially me to help him out and fill the gaps some teachers left. No amount of complaining helped and after a certain point we just made do because the course was just 2 years and we were all exhausted from the arguing.
The teacher likely wasn't trained on how to handle blind people. They also got more work because of it, almost certainly without compensation. So it's somewhat understandable that the teacher didn't like the situation.
I can totally believe that the service dog in the grocery store wouldn't usually jump on people but the woman was actively harassing the handler and getting physically threatening and the dog's instinct to protect took over.
Not all blind people wear dark glasses, have 0% vision, are missing eyeballs, have cloudy eyes, etc. Disability comes in myriad forms, as does blindness. Content creators like @MollyBurke and @PaulCastle are helping to change our perceptions of what blindness and disability in general is.
People apparently expect that blind people have no spacial awareness at all and don't know where a human face should be judging from hearing them speak. Every seeing person can test that out in the dark and have someone in the room talk to them. I can easily find my partner in the dark just by using my ears. It's not that hard as long as one sense is still working.
@DieAlteistwiederda Exactly! It's human instinct to look in the direction of what sound is coming from because that's how we point our ears towards it.
Regarding über drivers, when people say ‘it’s their car they should have a choice.’ They do. They don’t have to be über drivers. If they do, they need to abide by the law and allow service dogs. Simple.
I was thinking about how people might use an allergy (either theirs or someone they live with) as an excuse. If you can't have an animal in the car, don't be an über driver!
They can legally deny it. They are 1099 employees that choose who to pick up and who not to pick up. It's their personal vehicle and they have every right to say no animals allowed in their vehicle. They are not denying the handler, they are denying the dog. Someone's personal vehicle is legally an extension of their home.
@@nataliekubus1041 its no longer an extension of your home once you become a driver, it becomes an extension of the company. You have the right to deny people who are rude and offensive like you do when working for a company. But you don’t have the right to deny someone service due to a disability or their aide for that disability, nor do you have the right to deny someone due to any variation of their identity. If you don’t want your car to be the extension of the company don’t be a driver find another type of job.
As someone with no physical disabilities and doesn’t use a service dog for my non physical disabilities, this video made my heart sink. I’m so sick of seeing people getting refused services, and the ER one was absolutely ridiculous. I’m so sorry to anyone who has experienced this. You deserve to be treated as everyone else
Service dogs can be used for psychiatric conditions and developmental disabilities as well. You can still face service animal discrimination even if you don't have a physical disability.
@@catsareexcellent No it is not. the ER is NOT sanitized, it’s not sterile. The dog can be there! Only places a dog CANNOT go in a hospital is into STERILE rooms such as SURGERY rooms..the standard ER room they’re doing 0 harm being there because it’s not a sterile environment, there’s already all kinds of germs in there a dog ain’t adding to the problem! It should be illegal to deny a service dog access if the room is not a sterile room (aka a surgery room)
For the second clip, Thank goodness the officer took the situation seriously regardless of the ladies age. She assaulted someone and that is never right. Especially a vulnerable human that wanted to shop with their service dog.
I'm a wheelchair user and have a dear friend who is a service dog user. She has experienced this so many times in the UK. It's horrendous. It really does speak to how people in general view disabled people.
It really upsets me how much discrimination we face just in general as blind people. There have been so many times where I message an Uber driver to let them know that I'm blind with a cane and to please call out my name when they get here so that I know exactly where they are and then they immediately cancel the ride. We don't even have to have service dogs in order to be discriminated against.
Well, even if they are supposed to a lot of them don't do it. I have had a lot of drivers just arrive and sit there when I don't message them and so I end up having to call them unless they have the calling feature disabled which is also a problem.
Molly: She doesn't even work there?? Me: Well yeah that's why she's loading groceries Disembodied BF voice: For context she's loading groceries Me: OH right Molly is blind
He didn't put enough of that story in tho. There were witness statements. The dog didn't jump ON anyone. It jumped forward in front of him at the service counter because that nasty woman stomped on its tail. The man was a war vet injured in service with severe ptsd. She (dog) was trained to alert him before he had a panic attack and help him get his hr regulated. I feel like knowing your gf is blind means you should give her as much context as possible because there was alot more to unpack than what crazy grandma said.
On top of the fact she is in civilian clothes... but yes, I also took a second to remember, "Oh yeah, Molly didn't have that info yet..." I am considering becoming an audio descriptor... I need to catch on to things like this so I can describe them...
My daughter works in retail and said she saw a service dog the other day and respectfully ignored it. They came over later and asked her to pet the dog for training. She said it was like a reward for doing the right thing. 😂 It also triggered a discussion with her co-workers and me later about ADA rights.
Did you have any questions that did not get answered during that discussion? For instance, Federal law does not cover dogs in training, so they don't have public access rights. However, some states do give access, so for dogs in training, you have to know the specific laws in your area.
@@nugnug501 Actually, Washington just added it. Not all states have the same protections though. Some are only for facility trainers. Some have pretty high standards for the dogs too, where they essentially need to be fully trained. That is why I say to check the state. They all can be a bit different.
As a RN in the UK, I 100% agree that people with chronic illnesses/disabilities should give talks to students! These people make up such a high percentage of the people who I treat on a daily basis! It’s wild how unprepared I felt when I qualified 10 months ago. Keep up the great work Molly ❤️
When my girlfriend was at TAFE to be a disability carer, she told her teacher that I was more than happy to come and talk to other students in her class. Her teacher FULLY jumped on it and was so excited. They were able to ask questions all about me and my disability, what kind of help I needed, what I did and didn't like in a carer (and I gave feedback on which questions aren't textbook but are excellent to ask a client to assess needs), and I was able to give them extra lived-experience context on stuff like how much my wheelchair cost and how much of a pain they are to replace (which instantly built A TON of empathy on the care of clients' mobility devices). The teacher talked afterwards about how much he wished they could do that all the time, because it's such a great learning opportunity but doesn't have the pressure and stress of practicals, so the class was able to take it in a lot better.
Former nurse, current ride share driver here. I am glad to have found people like Molly and Paul who share about their lives and spread awareness of how best to engage. I have learned more from TH-cam to help my interactions with different situations than I ever did in nursing school or working in facilities. Thank you Molly for being an advocate and an educator. I know it can't be easy and at some points frustrating and gut wrenching even, but thank you for using your platform to help others. You are making a difference! I'm not sure if it's my background in healthcare that makes me more comfortable with different ride sharing situations, but I am often that driver that picks up people who got cancelled on multiple times. Sometimes it's people with service animals, people with disabilities of some type, recent injuries that require special equipment or time to load. I'm comfortable with these scenarios. If I actually have a passenger and I can't meet their needs, I try to have the conversation with them. As far as service animals....Uber and Lyft send something out every few months about the law and about termination from the platform for not following the law. I have no idea how that is enforced, but the information is definitely there and required to be acknowledged by all drivers on both those platforms. Lyft has the option to hail with a pet (doesn't have to be a service animal) and I signed up for that. Uber has just rolled something out about indicating the hail is with a service animal. Unsure what exactly this will look like as it just happened this week. Maybe these programs will yield some progress. Just know there are some of us out there who have the intention to drive to help people but also make people feel comfortable and seen. Sometimes I wish I could just start my own rideshare that had a focus on some of these particular issues, because I see the need and I would love to address it more directly.
The information is there, but there is much more information out there about how to get around serving disabled people. Social media about ride sharing is a real eye opener, and not in a good way.
I worry that indicating they are riding with a service animal is just going to cause more discrimination because nobody will want to pick them up. It may at least allow them to only have to deal with one driver rather than getting cancelled multiple times and being put in these situations. It's just sad because these services exist for people that can't drive themselves and those are the very people that are constantly getting denied
@@savannah975 With some platforms you can only refuse so many before you start losing the offers. I am sure if you are only refusing people with service dogs, then you will get a low rating and not get offers. I don't do ride shares. I have a very small two-door car. Instead, I do grocery delivery, so I don't have any of these issues. If I did do ride share I would be taking all the pet ones and service dog ones I could. Even though I couldn't talk to or pet the service dogs. Just having them ride with me would make my day! I just know that if I refuse too many lunch or dinner orders in my area some apps will penalize me in the form of lower batches offered. I believe Uber Eats is one of them. I am not sure, I prefer grocery delivery, fewer trips to make the same amount of money, and I can take multiples to make more money.
This is exactly why I didn't replace my service dog when she passed in 2019. I got tired of the harassment. I even had a lady want to run over my dog with her cart at Home Depot in Cottonwood, Arizona talk about an evil person.
What bothers me is when I see ads for emotional support animal letters I’ve seen them on Instagram all the time and these ads state “ do you wanna be able to take your dog everywhere you go? Do you wanna be able to take your dogs into restaurants and stores then click on this link and register your dog as an emotional support animal and you’ll be able to take your dog everywhere” I can’t tell you how many times I’ve commented on those ads saying it’s not the same thing and explain the difference. As someone who does have an emotional support animal, who knows the ADA lot in regards to service animals that bothers me.
My dog is well-behaved, and generally stays home when I have places to go. On occasion, he will come out with me to places like the grocery store (Whole Foods now allows dogs to enter), but I usually have him stay home because I always want service dogs users to be able to bring their dogs anywhere. Heaven forbid my dog be a reason a rule should change; service dog users are the ones that need the dog with them more than I do.
I completely agree! Most often, ESA pets are not trained nearly as well as service animals. They jump, bark, growl, and create havoc, all of which service dogs will not do. If there is a genuine need for an ESA, PLEASE make sure it is well trained to avoid issues with people who have to have their pets in order to be safe.
@paulamoysin9175 and only take an ESA into places that allow them, since they are NOT service animals. To my understanding, the only special rights with an ESA are with renting your home. In hotels, stores, restaurants, planes, US law treats ESAs as pets. If an ESA should be well trained to be around other dogs, so should any pet dog you take in public.
Love your videos Molly. My son who is now 7 also watches. Hes learned about leaving service dogs alone. He even told me once when we were in a store. He saw a service dog and told me" i cant pet that puppy mommy hes working." It was so cute. Thank you for using your platform to teach others
I always find it interesting that other dogs also leave a working service dog alone, ie they won't want to go say hello, or even do more than raise their ears and then drop them. It's very cool that everyday pet dogs (in my experience) know "that dog has a special job and they're working right now". Some humans need to take a leaf out of canine brains and understand that service dogs are actively guarding their handler's life.
When I got my lab, my intention was to train him to be my service dog. My Dr said I needed one to help with my mobility. I researched the laws set forth by the ADA and purchased cards to carry and hand out if a business was uneducated. Unfortunately, my lab washed as a service dog, so I kept him as my ESA. I have fought family for purchasing fake papers on the internet. I report all ads youtube allows that encourages people to buy "certificates" so they can take their pet everywhere they go. My ESA did not go everywhere with me because I know the laws of America. I did take my ESA to pet friendly businesses and kept him on leash at parks that didn't allow pets off leash. My dog passed earlier this month, but should I ever find myself where an employee of a business is trying to deny a legit service dog, I will step up and advocate for the service dog team.
My friend was briefly denied access to a flight with his service dog by a flight attendant, she said something like "your dog could cause people to become uncomfortable". Thankfully other employees on the flight immediately saw sense and let my friend board, not sure what happened to that flight attendant after that but hopefully she was reprimanded. He had another issue on that same airline a few months before that, similar issue, that company is breaking all sorts of laws.
Remember, airlines follow different laws than public access laws. I'm not defending the attendant, as she sounded like she did not follow the law she was supposed to either.
@@shakeyj4523they still have to allow service animals. You do need to do some paperwork to fly but it’s mostly getting a letter from a doctor stating that you can’t travel without the aid of a service animal.
@@mcrchickenluvr Can you please point to where in my comment I either said or implied that they don't have to allow Service Animals? Because I don't recall that.
If the FA wasn’t trained on it then I hope she wasn’t reprimanded. Inadequate training is not something that someone should get in trouble for. The airline just needs to educate her, and likely all of their staff.
I am glad they showed you a video about how to respond to service dogs. I wonder how widespread that is in Walmart stores and when it started. I also wonder when & where you got your training (such as 2024 in Alabama or 2008 in Oregon or ...). Would you be willing to tell us what the video covered, and whether the management actually supports what was covered in the video? I have listened to videos where Walmart employees claim that they cannot do anything about misbehaving dogs, which is not what the ADA says but may reflect the policy of their manager, their store, or the chain.
Walmart is very good about it. I was in a Walmart with my service dog some years back and some lady like the one in this video (customer) went and complained that I had a huge disgusting dog in the store. The Manager turned the corner to where I was took one look at my Great Dane/Mastiff mix service dog (did stability and other stuff but had to be big) and said, "Oh, he is a service dog right?" I said, "Yes, is there a problem?" He was like no some idiot lady complained that you had a huge dog in the store. She is my only problem today. I will go educate her and tell her to leave you alone. My boy was huge, and when I was shopping for meat or anything for that matter he wouldn't even look in that direction, so I don't know why people would complain. Actually, the reason I think I would have issues is that he was so huge, that people were big time afraid of him. They would cross the street to go around him and stuff. He was the biggest sweetest most gentle giant you could meet. It was funny when we would go to restaurants because he would fall asleep under the table, and then I would have to wake him up, and when he would come out from under the table he would shock everyone in the restaurant. It was cool because people seemed to love that surprise.
@@RiverWoods111 I am glad you have had good experiences at Walmart. I have heard from other people with service animals who have had difficulties at Walmart because of untrained pets that misbehave but do not get kicked out.
As a manager at a cafe,where dogs are allowed on our patio but not inside, after one instance with a gentlemanand his service dog,, and my mistake, I asked him to sit outside, he yelled at me, and rightly so, he informed me.. you, you have helped me learn and teach my staff to be kinder, and actively keep a safe space for service animals and their handlers. So thank you❤
As a nurse it makes me so sad seeing hospital staff be so ignorant. We literally do ADA training every year. Can’t tell you how many times I’ve had to educate people on ADA laws and regulations. 🤦🏼♀️
I saw an ad on TH-cam about getting a certificate for your animal to become a service dog or an emotional support animal by clicking the link and getting a random doctor to sign the paperwork. I was ashamed after watching the ad and thinking how many people have used that service for their pet to be able to take them anywhere with them.
I get this ad ALL THE TIME and report it every time for misinformation. Thankfully, I've seen it less since, but it advertised being able to take your dog anywhere with an ESA letter and that couldn't be more wrong!
As a wheelchair user who’s service dog pulls and drives my chair I use find the curb (the lowered portion so we can cross) and crosswalk she’s also aware of lips in doorways that my chair might get hung up on. Yes, I did train my service dogs with some guide dog type skills to make my life easier with my chair. :D I prefer them driving instead of just pulling. Understanding the why behind their job helps them find new ways to help and alert and I can read my ticket in lax while the dog drives the chair. :D
Hi, i never heard bout a service dog pulling a wheelchair before. Could you explain or share ressources to the purpose of a dog doing that please ? I'm an occupational therapist in France and i would love to learn more about it if you don't mind.
@ I use the dog instead of mechanical aids like a smart drive or power chair. I’m unable to self propel my chair for distances and insurance will pay for a smart drive or similar but 4 paw drive doesn’t break down as often. :) I use a dog pulling harness with a handle on it which is comfortable for the service dog and well fit to make sure she doesn’t need her own physical therapist :D Some dogs are trained to just pull, mine is trained to pull and steer. I get the dog use to the wheelchair and walking along side it. I teach stop go faster and slower speeds as well as left and right. If I can I do this walking but the last service dog I trained I was using my chair full time so I had to teach her these things right away from the chair and use training aids to keep me safe until she was well trained. I get the dog comfortable around the chair and once confident (and old enough-growth plates need to be closed) once the chair is in motion I can grab the handle on the harness and encourage them to keep it going. For teaching steering I keep my arm with tension so I can push or pull against the dog to make my chair move left or right and from there I teach them to take over and lead the way. Every time we go out they’re learning and practicing finding curb cuts and looking for lips in doorways etc. There are videos on TH-cam and some written material. :)
I totally thought, it's their personal vehicle, until it said it was required by the companies! The drivers have ALREADY consented to having service dogs in the car by taking the job!
Exactly. When you sign on to be in rideshare driver, your vehicle is now considered a place of business, and you have to adhere to whatever locals, state, or federal rules that apply to businesses this includes pertaining to service animals. If people don’t want to agree to this, there are plenty of other ways you can use your car for income. Deliver pizzas, groceries, packages, etc. I always use the analogy that if you have a severe food allergy, you wouldn’t want a job where you would have to be indirect contact with that particular food, and it’s the same with service animals. If you have allergies or just don’t want them around you, don’t take that kind of job.
Exactly, it’s their right not to have a dog in their car, but then they can’t use that car for these services. Like you couldn’t work at a vet or animal shelter and then say you didn’t want to be around animals. It’s part of the job. Same thing here.
If you own a personal home (private residence) you don't have to give access to Service Animals. But the INSTANT you allow the public into your home, even if it is just a weekend sale, you fall under the access laws. So the instant they get hired, they are legally a public entity, and must give full access to disabled people. The key is the public being allowed access.
These companies should make these rideshare people sign an acknowledgement that they will allow service animals in their vehicles (not just dogs), and they understand if it is reported they refused a ride due to a service animal, they can be immediately terminated.
So can so,e key not work for the companies if they are allergic? Just wondering how that works. Because isn’t that also an issue..denying a persons right to work because of their allergy?
As a Deaf and mostly blind (identity is DeafBlind) person, I have faced SO MUCH DISCRIMINATION even with just using my cane. And now I’m in the process of getting a guide dog team and ugh people are just so so ignorant and it makes me sad that they’re so rude.
I use lyft a lot every week. I have been denied because of my service dog & I of course reported it. Lyft did immediately take action & make sure the driver was warned & I was financially compensated. Today when I opened my Lyft app there was a new feature. You now have to option to disclose that you have a service dog so the driver is notified & is educated on the Lyft service animal policy & ADA FEDERAL LAW. Would anyone with a service dog answer this question: would you feel comfortable disclosing your service dog on ride share apps? If Yes, Do you think there could be positive or negative results of the disclosure?
I'm not a service dog user but I do live with invisible disabilities. I know I wouldn't feel comfortable sharing my disabilities with strangers working for Lyft or Uber like that. I feel like it would make me feel more vulnerable. Rightly or wrongly, I don't know. I'm sorry service dog users have to go through stuff like this at the moment. I really hope things do get better soon 🩵
I use Uber. There’s a spot for pickup instructions and I always say I have a service dog. I suppose that means they might decide not to pick me up, but I know that when someone shows up they know there’s a dog. I’ve had drivers be uncomfortable with having Piper in the car but I’ve never been denied.
I'd be willing to try it with a puppy in training. But, it seems unclear if the app allows drivers to pass on the request, lengthening our wait times as a passenger.
I don't think you should have to disclose, because I think disclosing will enable discrimination in people not choosing to pick you up. I think what will happen is you will have to wait longer (and maybe even get priced higher with fewer willing drivers); however, you should have a better in person experience once a driver shows up. But the other problem with ride shares is IIRC they have two way ratings (riders rate drivers and drivers rate riders). A bunch of drivers may down rate riders if they have guide dogs or wheelchairs or other legally protected things that they perceive as difficult. That may allow there to be subtle discrimination as then drivers may avoid picking up lower rated riders, so these ride sharing apps are really potentially problematic for a bunch of potentially vulnerable communities (similar to anyone that might present differently than norms). A similar thing might also happen for things like airbnb versus hotels where you'd hope official taxis and hotels would usually (hopefully) treat people better or be better trained on legal rights, but random drivers and hosts in gig economy situations might not be ada compliant or as trained in situations.
Nurse here! I also am a service dog handler. I’m really grateful that my work talks to me if unsure about the rights. We have an accurate policy but sometimes people try to play the system so work loves that they can bring out someone with a service dog to say here’s the laws here’s what we can do when people scream saying we don’t know the laws
I work with students with disabilities, and it's just second nature to make sure their accommodations are met and that they are included. It's really not hard to be patient and kind. Seeing or hearing stories of discrimination is infuriating, but awareness is so important. Thank you for sharing your experiences, Molly. I have learned a lot from your videos over the years. ❤
My partner uses a service dog for things that aren't visible, but I am very visibly disabled, so it's more often that they assume it's MY service dog than we get actually kicked out, which sort of helps because I am more assertive than they are and I'm willing to stand my ground.
One of the things that needs to change is these ridiculous TH-cam ADS about how you can get. Your dog certified as an ESA and take them everywhere you want. They can go everywhere with you anywhere people are allowed, they're allowed especially on disabled creators videos. Literally the commercial says "my dog has anxiety just like me, she needs me just like I need her. So I knew I needed to get her ESA certified. All it took was one fee payment and a Doctor close to me sent me ESA certification paperwork saying that she is officially legally my ESA and I can take her everywhere now including hotels and restaurants and doctor's offices. It only took 15 minutes filling out a form online and a 15 minute phone consultation with the Dr and now I can take my dog anywhere. I was worried it would take a long time but, I had the papers in just days."
I was in the dog park talking to a guy and he was talking about how he likes to bring his pets with him in stores but it's okay because his wife got them registered as service dogs and they have an ID and I had to stop him right there and explain there is no registry... but that what he is doing is a huge problem for people like me with a real service dog. Although it's still bad, I have less of a problem with people bringing fake service dogs into stores if they are well behaved. My big issue is with showing people a fake ID when asked because it leads workers to believe that it is necessary and causes way more issues with denied access.
I still have concerns with people bringing even well-behaved non-service dogs into non-pet friendly stores. The more dogs there are in an environment, the more likely something will go wrong for the service animal. That does not seem fair. Even if my dog were as well trained as a service animal, I don't NEED my dog to be with me, and I do not want to risk making things worse for someone who is already dealing with disabilities. Specifics: I worry that many people probably over-estimate how well their dogs will behave, so pets get brought in that wind up causing problems. And then the owners get defensive (which is a normal human reaction) and that causes even more problems. Also, even the best-trained dog can have an off day. And the more pets there are around a service animal, the more likely it is that eventually one of them will misbehave around the service animal, possibly causing trauma that leads to the service animal being anxious around other dogs. Further, some service animals that have already been traumatized by misbehaving dogs might still be able to function most of the time if they did not have to deal with so many dogs in the already overstimulating grocery store.
@@Robbedem How would that work for owner-trained service dogs? Fir tourists from other countries? Many US service dog users disagree with you, pointing out reasons they do not want a mandatory government registry or licensing. Reasons I have heard and read include not wanting even more hoops to jump through, the difficulty of ensuring all qualifying dogs get on the list while keeping pretenders off, and the poor experiences some have had in places where such things are required (Molly Burke talked about her problems in British Columbia, despite having documentation from Mira).
@@JaniceinOR Much of the current problems exist because people are claiming their pets are service dogs while they aren't. Something happens and the driver/restaurant owner/shop owner/... had to deal with the fallout. Word spreads around and now many don't want that to happen to them, so they want proof before letting someone in with their 'service dog'. Also, owner-trained service dogs should still have to do an exam before they can be considered service dogs, right? So when passing the exam, an official document can be given that states that this dog with this owner has succesfully completed the service dog exam with this institution on this date.That way their wouldn't be any extra hoops to go through.
3:13 if they don’t want dogs in their car then don’t use it to work it’s that simple. It’s their choice to work their car same as it’s their choice to work to deliver food and then moan that it stinks of curry/Chinese/pizza. It’s a choice. People don’t choose to be disabled!!! Sorry it gets my back up molly.
People still need jobs we live in a capitalist sytem if you dont work you wont have necessities for life , people don't choose to be poor either especially to have to work in the gig economy you get dam near less protection than minimum wage jobs and exploited just the same , i feel these comments take all these responses in malice intentions when most american know nothing about service dogs or how well trained they are to help with disabiled people i myself just even learned from a tiktok of a woman with p.o.t.s how service dogs help their human spot if their gonna faint get them their meds and water most people dont know this and add on top this is a job that you would have to pay outta pocket if your car gets messed up its not that suprising your gonna get that reponse i put the blame on these companies for not having these drivers learn more about service dogs and how well trained they are to help thei disabled owners .
Also for the old lady karen video,.... She kicked the handler, not the dog. Also she lied, the dog never jumped on her. The service dog team were minding their own business shopping, and she walked up to them and started harassing them. There was a cart between her and the service dog, and the dog was attached to a leahs to the handler's waist. The handler told her to stop bothering them and to go away. And she didn't like that answer. When the service dog team turned around to walk away from her is when she kicked the guy in the but. She was taken to court and found guilty.
Educate and enforce. They should be told they would be kicked off the app and permanently banned if they deny a service animal …and then the company should actually do it!
Because disabled people needed to push to even have the law, just like every other minority community... The struggle is ongoing, and the stigma is real.
I used to own an investment property condo many states away. 2 story garden style apartments, condo association President lived above us. Nightmare. First tenants lived there for 2 years, lovely college students. Our new tenants moved in and insisted their dogs were service animals and the COA President complained and insisted on being provided with “their registration.” Our management company told us what was going on. I, a DC area attorney, did some quick research and printed out the relevant portions of the ADA. I sent it on & instructed our property manager to relay to the COA President that 1: she had no business with who rented our condo, 2: we do, will, and only, follow federal ADA law except when local laws are more generous to those with disabilities, and 3: she had no right to demand a paper that didn’t exist. Old busybodies live everywhere and think they can get in disabled people’s business. That woman drove us crazy. We loved the tenants though!
I cannot imagine the struggle that guide dog users have. I’m currently using a white cane with a strong likelihood of needing a guide dog in the future. If there any groups that would like any support in any compactly regarding guide dog accessibility, I am more than happy to participate. Molly! Thanks you for contributing to the awareness of this.
A lot of people need to learn about different types of disabilities that are out there and I am glad thar there are a few of you are teaching me and blind people and I am thankful for you and other blind creators making content to teach people.
I am not even a service dog user but this type of behavior of people making my blood boil. I can’t even imagine how it is living in it . I am so sorry . 😢
As a person with disabilities who doesn’t have a service dog, it angers me to see people disrespecting other people’s rights under the ADA. And I also work at a science museum where we see people of all backgrounds, disabilities, etc. we understand not to discriminate against people who have disabilities including those who a service dog with them. In fact we even have an employee who is deaf who has a service dog that comes to work with him all the time! And does HR or anyone else get upset about it? Absolutely not! They’re a part of them and they work together as a team. For those who wonder, I have cerebral palsy, ADHD, and autism. I also have anxiety and depression, but I manage them pretty well. I actually respect people who have service dogs extremely highly because they don’t get the treatment they deserve because our society is so broken down here in the States.
“My dog is an extension of me. My dog gives me the ability to live the life that I deserve to live. And by actively choosing to ignore everything I am saying, you are belittling my existence as a disabled human.” That hit me so hard! I had to stop the video for a little and let myself cry. It is hard to hear, but it I needed to hear it. Thank you so much for sharing! I needed this today so I could feel less alone. ❤
I think the police officer handled that really well. He didn’t interrupt her rant so that she felt comfortable bragging about assault. Then switched it up and scolded her once he had her in handcuffs. So glad he took it seriously and actually arrested her.
@@oliviaporter8168I'm a physical therapist and seeking to learn more about how individuals use mobility dogs for their individual issues. If you would ever want to share more about your challenges and how a mobility dog is helpful for you, I'd be very interested to learn.
My mobility dog also finds curbs because she pulls my wheelchair. I don’t have to que it at this point she just needs a directional cue and she will find the closest curb in that direction.
3:55 My heart is shattered for the community, and when Annalisa says how it makes her feel: The heartbreak in her eyes makes me cry. She is having to deal with this unlawful behavior daily and it infuriates me 💔
I remember when I worked at a small family owned sandwich shop, the owner and manager made sure to train us on what few questions we are allowed to ask when someone brings in their service animal. It is not that difficult and it is sad to see businesses that don’t seem to care to learn the laws and train their employees on them.
26:02 heartbreaking 😢 especially because we as your viewers know you make the most out of life no matter what your situation. You are such an inspiration Molly. Love you ❤
It says a lot about these lyft and uber drivers when their response is simply "I don't want to mess up my car." They literally care more about their car, then they do anyone riding it. They just want to show off their car. I've always had this suspicion.
They don’t even know that the service dog they just refused is a bazillion times less likely to cause a mess than the drumk person who ends up puking in their car or the entitled person with their Starbucks costa-latte that ends up spilling it all over the seat.
Most people dont know about service dogs or how well trained they are so its not that suprising a gig workers who doesnt get any accommodations like a regular job for things like free cleaning or a minimum wage which bc of taking time to clean after the dog would affect your ability to make money if your a gig worker wouldn't want a dog in their car out of fear of it making a mess , education on service dogs in these jobs would help so much i love dogs and cats but in ngl i couldnt see be driving with one behind my back unless they were a support animals because of their training.
@@yassine8935 According to a commenter who works for both lyft & uber, they send out reminders several times a year that their drivers are required to transport service dogs. The drivers should know they have agreed to do it. They have the same ability to inform themselves about service dogs as any of us.
Something to know is I have a psychiatric service dog. I took me going through 4 different doctors to find someone who actually knew anything about service dogs to determine if it was a good option for me. Medical professionals aren’t being trained either. The ones who can approve ESAs and service dogs. My original counselor told me I couldn’t have my service dog with me if I didn’t have a letter (I live in the USA) and she was actively writing letters for ESAs. She had no education on both of them and was telling other clients it was ok to bring their ESAs in public.
OMG SAME! I’ve been trying to get therapists and psychiatrists to at least talk about the option with me for forever, but I keep getting denied. I had my therapist say “I don’t write letters for that, go to your psychiatrist”, then my psychiatrist say “I don’t write letters for that, go to your therapist.” Their reasoning was they don’t know if I could take care of the animal/ensure it’s a safe home, but THATS THE POINT OF THE DISCUSSION! I also had another therapist tell me “I think you mean an ESA. Service dogs do tasks.” and completely ignored me when I said I knew and was thinking about tasks it could preform.
Thank you for sharing! I hope you continue to share your experience with others (if you have the means, desire and opportunity). This is the first I have heard of a service dog for psychiatric disabilities. Psychiatric conditions are sort of a "no man's land" since they seem to not be regarded as physical, yet they are medical conditions. There seems an arbitrary distinction drawn between psychiatry and neurology, at least in the USA. Learning, psychological, and developmental disabilities are an even murkier area.
@@marymegrant9438 I agree that psychiatric service dogs are very confusing and honestly people really misrepresent them and what they are used for and it’s extremely frustrating for me and other true psychiatric handlers. I don’t understand why more medical professionals are not educated
@@hyena5153 I am not really confused, more surprised that you could accomplish it. The only people with service dogs I have met had physical disabilities, which most people recognize as "real disabilities," but still are stigmatized and not taken seriously. Providers don't want to say you are disabled, as if that would be giving you an excuse to be lazy. Also, few providers seem to know anything about disability law, insurance or anything else to help us get services, but we are required to have proof from them. It was difficult for me to navigate getting a diagnosis and accomodations when I went back to school as an older adult. I had to go through a bunch of testing, and I was told I could not be diagnosed due to my mental health condition , which they knew about on day one. Then when I was angry for my time and money being wasted, I was told I needed anger management! Then I was told my initial mental health condition was sufficient for accomodations so the testing was unnecessary. Navigating getting a service dog is even more hoops to jump through. And it can be so exhausting to advocate for yourself on top of trying to just do daily tasks! I know that I struggle a great deal with internalized ableism, which I think is very common for invisible disorders. This also makes it hard to advocate for myself.
I think videos like these are so important because it also educates us, the public, and hopefully if we see something like this in public we can be allies.
I think Karen was either lying about the dog jumping on her, or, the dog did so because his human was being physically attacked. Push *any* dog to a point, and they will attack.
Some people have watched the full video. And there was footage inside of the grocery store via the security cameras... the dog did not jump on her. She stepped on the dog's tail and the dog very quickly got up and moved away from her... And then she kicked the service dog handler. The dog did not jump on her in ANY capacity. But regardless service dogs are not allowed to be human or dog aggressive in ANY circumstance. If they do have an incident of biting somebody or biting another dog because they are retaliating and being attacked... it can cause the dog to need to be washed from service work. They have to have a calm and cool temperament. They can't be aggressive, even in defense, unfortunately. Personal protection dogs are something that are completely separate from service dogs because they like cancel each other out, effectively... A service dog CAN'T do personal protection in any capacity.
25:15 that’s the thing! It literally is! I’m just a CNA in a not very educated or accessible area of Colorado and there were THREE questions on my practical test about service animals in hospitals!
Yeah but you can also just look it up. “Service dog ADA” into Google is simple. The ADA is fully available online. It’s also a pretty easily searchable website. If I can look it up to teach every professional and argue with them if necessary then you (and everyone but especially people in a medical profession) can look it up.
This happens to me ALL OF THE TIME! Me and my guide dog constantly have Lyft access denials. It is so frustrating. I had to save the lyft accessibility phone number in my phone so I could report incidences more quickly. I report every driver though, but it is still insane how frequently it happens. I had a scary one a few weeks ago. A driver reused me and yelled at me from across the street, I told him that’s cool I would report him, which I did as soon as I got home. Later in the evening I saw that he filed a missing item report and messaged me to contact him immediately. lost item? I wasn’t anywhere near his car! He was trying to fight me in a missing item report because I reported him for the access denials like I told him I would.
One of my friends is chronically ill, and she was advised to get a service dog BY HER DOCTOR. Then a few months after getting the dog, she was denied entry to the same hospital her doctor works at, just because of her dog. It's absolutely ridiculous. Thank you for making these videos to raise awareness ❤
I may have commented this before on Molly’s channel somewhere, but how the blind community and other disability based communities have been treated so badly yet the experiences I have had were some of the best experiences and I met so many amazing people. The most I fit into having a disability is permanent spinal damage that makes a lot of things harder for me to do, but I am not blind, deaf, etc. Where I used to work at we had a Subway within our store and we live by a blind and deaf school so about once a week (depending) I will see these people go get lunch and go out for a walk and shopping. Every time I see them I get so excited. Well, I remember that one of the students had to go to the bathroom and they just happened to be blind so they were led to the restroom and were left there… I was so disgusted because leaving her meant that if she needed any assistance whatsoever she would be on her own in a spot in the store she wasn’t fully aware of. When she finished going to the restroom I saw her walk to the customer service area and I ran off my register and led her back to the Subway. But I made sure she knew who I was, that I wanted to guide her back, and I asked how she was doing. She was so sweet and kind, we had a good laugh and when she got back to her table to finish her meal she was so thankful and I told her it wasn’t a problem because we should all be treated with kindness and humanity. It hurt me so much that a person who is so kind was just left alone without even a thought. I’m just glad I was there and when I would go to my breaks and all the students were there I would always say hi and tried learning some sign language for the deaf students. I miss all of them so much
Here in Australia the Commonwealth law states that we don’t need proof but there are a couple of states who have their own initiatives where you can get your dog accredited and it’s highly encouraged because of all these people messing things up. On the topic of wipes: I carry antibacterial body and hand wipes everywhere! Living in Australia is like a sauna and it is hot about 360 days of the year. I hate having to walk around feeling gross. They’re also helpful for when I spill things on myself or my service dog needs a quick wipe over. The wipe version of almost everything is really helpful ❤
These are my second favourite videos of yours after learning about guide dog training and lifestyle. I skip the fashion and life updates and wait for these. So important Molly.
I’m curious what people make of incompatible needs. I’m a dog owner, retired trainer, and overall supporter of access for service dogs. My mom is highly allergic and asthmatic. Thankfully her reactions have tended to become less sever with age, but she was once hospitalized for 4 days because the neighbors’ dog licked her knee. She genuinely likes dogs and supports rights for service dogs, but when her asthma was at it’s worst could have been killed by being near one in a confined space like and airplane or elevator. She keeps her distance from dogs in public and takes allergy meds before coming to my house because of my dog. I would hope that an airline or restaurant would be willing to accommodate her AND the service dog by seating them as far from each other as possible.
They should accommodate her. I remember when people were allowed to smoke everywhere. I worked with a lady whose granddaughter couldn't go anywhere because of her respiratory issues. At least that's been corrected, thank God. But this wouldn't even be an issue if people wouldn't take non service animals everywhere. Like the smokers of yesteryear, not necessary. It is necessary for a disabled person. Before people started this nonsense, I remember very rarely even seeing a service animal. The fakers caused the problem.
I *just* found out I'm allergic to dogs (late 30s). A service dog had previously been suggested by friends when I got onto disability and at one point I even wanted to try to train dogs because I do so well with 95% of the dogs I've met in my life. I don't know know that I would move forward now with this. I just always assumed it was because I wasn't used to living with dogs or that environmental allergies were acting up more. I do have asthma as well. I'm glad it's gotten less severe for her over the years. Not sure what the right answer is.
I live on a remote island in the UK with an owner trained medical alert and response dog. Unfortunately she isn't a lab or typical looking assistance dog, and I have invisible disabilities. We had so many issues the first couple of years, but eventually built up a good reputation as a well trained team and I've had many medical situations in public that showed her working. Absolutely rubbish I had to have people experience me in medical emergencies to believe me but whatever. But even so, I've got to always be prepared for refusals because they still happen on my tiny island. My assistance dog is 5 years old now, went to a cafe we regularly go to and had a waitress tell me I couldn't sit in because other customers "might be scared of dogs". I just sat don't and said it's not my problem. I went through the try and educate phase and I'm done, I just don't care anymore. It's not my job to educate people, it's their job to not break the law
Thank you, Molly, for using your platform to shed light on the challenges faced by the blind community and their service dogs. It's so frustrating to see such unnecessary barriers still happening. Your support and reaction are a reminder that awareness and advocacy are key to creating a more inclusive and accessible world.
I can't imagine how frustrating and sad this is for disabled people, I'm really sorry you go through this. :( I'm not really a dog lover myself because I don't like loud noises and the energy they usually have, but service dogs are always a pleasure to be around because they're so well behaved and they're just trying to help their human. I can't imagine denying someone because they literally cannot do certain things without the assistance
This makes me so mad. No one should have to worry about getting around with there service animal. No one should have to worry about going out with there aid EVER!!!
24:59 That's the fact! i'm profoundly deaf using cochlear implant. There was one moment i had to visit different hospital i never been to, needed to take a hearing test. When i met the doctor she was confused when my mother explained that i'm not hearing person and i have a cochlear implant... that doctor got stunned and confused she "doesn't know what's a cochlear implant are?" she asks me random questions how does that work how can i speak ect ect. it was overwhelming i thought all doctors knew all dissabled people esspecelly for deaf people??? i think she's over 60 yrs old... been working so long and never seen or heard of this. how? its 2024
i just want say molly, you’re doing so much to raise awareness about service dogs. i know it’s really hard to feel optimistic but i wouldn’t know half the things i do about service dogs and the law if it wasn’t for your videos. and if there are other people like me who watch your videos and then go out and spread that info, then i think you’re making a pretty big impact. thank you for making videos like this, i’m hopeful that it can raise even more awareness and help combat some of the misinformation.
This really makes me so mad. I am so tired of people taking their NOT service dogs into stores, putting them into the carts, that we have to put our children or food in. How can people deny a service dog but allow regular dogs to go into all of these places. I hope they all get in trouble! I am so sorry this happens....
A huge thank you for all the videos you are doing to provide awareness regarding service dogs. As a Foster Home for Mira for many years, we are also being refused to so many places with our puppy in socialisation, while trying to educate people of the importance of service dogs for people with disabilities. I get very frustrated with them and cannot imagine what you guys are going thru.
Yup just the other day someone lied to the Starbucks employee at the Starbucks I go to it jumped and lunged barking snapping at my guide dog the barista felt awful because she actually asked them both questions and I have taught my girl the find safety command which gives her a task when we are both frightened I also have had people tell me that I can’t be blind now i do use a vest for my guide dog it attaches to her harness in places where we don’t go often but it’s not required and yes I get the where do u get that harness from and it surprises people that you can’t just buy them good vid
I love your content it makes me feel more capable of understanding others' needs. I came across a gentleman at the store with a white cane against a display. Tipping his head back and forth, he was clearly looking for something. So I asked if he could use help and he said he needed the bathroom but only has a small amount of peripheral vision that was why he was looking side to side and leaning on something. I told him where it was located and about you when he was trying to explain why he could see some. Obviously, others have made him feel as if he had to explain. So thank you for doing what you do!
3 years ago my brother became paralyzed from the bellybotton down with some paralysis to his arms, and disability insurance has asked for proof he is paralyzed so many times. Like what do they want him to do? Take off his wheelchair safety belt and lean forward and fall on the floor? Thankfully restaurants and businesses have been accommodating and will move things for his electric chair to get around, its a pretty big chair, but he hasn't had any issues yet. He gets embarrassed when things have to be moved for him, but he is grateful because people are always so happy to help. We are still new to this though, so we are learning how to be prepared as time goes on when there may be difficulties.
Proof of disabilities for accommodations can be so weird. I’m trying to get GED accommodations (due to my autism I straight up _can’t_ complete the GED without accommodations), and they want me to have an assessment no older than one year. Because apparently my autism may have faded since my initial diagnosis?????? And assessments take like a year of waiting, and are super expensive if insurance doesn’t cover them (which, heck, if I was an insurance company I wouldn’t want to cover this completely frivolous, unnecessary second assessment). Can’t believe they’re allowed to have this as their policy for accommodations. 😒
Reminding me of what my sister goes through. She's autistic and in her case, needs full time care and assistance from family. Government keeps periodically contacting us to check if she's too disabled to work and to provide proof e_e but hey, maybe they're onto something and the autism will magically go away before she turns 35 soon because that is totally how it works /s
I did a bit of research and I think as a food 3rd party delivery driver my self what most drivers don't understand is just because you are a independent contractor and don't actually work for lyft, does not mean you can refuse a guide dog.
Hello Molly, you are absolutely right. I am haley thurston. Another Blind person. And I am so happy that you’re really touching on this very sensitive issue. I am a member of the Cincinnati and Nfb. And we are definitely seeing more of this in cincinnati . Thank you so much for doing this. I love your videos. You are awesome Molly!
I’m in the process of getting my first guide dog and I’m terrified for my first denial. 😑 i don’t get how people can be not educated at all but they think they know everything and that the people who have real service dogs are wrong.
Would love to see you do some education with Ontario laws as we have been having a ton of issues with fake service dogs and people/ companies/employees not understanding ontario laws and what they can legally ask for Education is key and this is what i try to do when i am out with my owner trained service dog
There is an amazing blind woman who comes into where I work with a guide dog (I work at a butchers so I'm so impressed the dog never reacts). She's a disability representative and when I got diagnosed with my disability she was so helpful when educating me on my rights.
Molly, my husband is legally blind. Your comment about doctors seeing you as the disease, not the person, was so true. A recent ophthalmologist appointment was like that. Never going back there again. One thought that perhaps as an advocate you could push for. It is so hard for blind people to get jobs, and many other disabled persons also struggle. It seems that companies truly committed to change should for one, develop focus groups of disabled people to inform them how to better provide service. Additionally, companies like Uber, hospitals, hotels, etc should hire disabled people to come in and test the service. Just like restaurants have "blind diners", where someone from corporate goes around and eats and determines if the food, the service, the cleanliness, etc of the restaurant is up to par. This would be a job opportunity for blind and disabled people, and allow businesses to learn to do better.
Thanks Molly for this awesome video,I appreciate your coming foward with this we have to make these denials of service stop for good. May you have a wonderful day take care!
It's honestly really sad that people can't respect those with disabilities, I get there's a lot of people that get fake service dogs and that might have put a bad image on service dogs but these people actually need these dogs to help them. This should be a policy in all transportation companies and stores to make sure actual people that need guide dogs and service dogs don't get ignored or treated poorly 💚
I'm so happy that you're speaking on this! While it's sad, while I was working in medical, I encountered multiple service dogs whom didn't act correctly. The owners were adamant in letting/having others pet and interact with their dog while it was supposed to be working. The dogs rarely stayed where placed. However, there were others whom behaved perfectly!
I have a fear of dogs. I don’t know why and I don’t remember a traumatic experience. I don’t hate dogs (a lot of people think that) and I can get used to a dog after spending a lot of time with them. When I see an unfamiliar dog I immediately tense up and my heart starts racing and I get all the feelings that come with being scared so I can understand an initial thought of “why Is there a dog where there shouldn’t be?” But as soon as I notice a vest or harness and a focused dog I immediately feel relieved. A working trained service dog is not the same as a normal dog and I’m so sorry you and people with disabilities have to go through shit like this
" I am simply looking towards the noise. It's not that hard" " I hear the sound. I look slightly above it, because I know how faces work" 😂😂😂 i love sassy Molly
Another sad thing about the Uber/Lyft situation is that if the apps allowed a report feature that resulted in instant bans, there'd be people who are not disabled reporting drivers to take advantage of the feature. Humanity is doomed from all sides.
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I realize this is a sponsor and it is a revenue source but please be more discriminant about who to sponsor. This product is shaming women whose women's part stinks. There are typically so many products for stinking women's parts but men have no stink? Scents should not be put down there that cause reactions to many.
You got some of the legal facts wrong. Some states are zero tolerance for sd abuse. It's a felony in Texas, but in my state it is a misdemeanor that doesn't even warrant a ticket unless there us serious injury. Then unless the sd dies it's highly unlikely that charges will go anywhere.
Ada annoys me because they don't usually do anything in ohio for any rights. My town doesn't even have sound on the only button crosswalk we have and they have purposely covered the corner bumps, they also block the sidewalks in the summer (benches on the inside every few ft and giant flower pots on the outside. I filed ada complaints because I'm physically disabled, I have a blind friend and we live by train tracks (so disorienting to start with) and I have videos of an elementary school boy having to drive his wheelchair in the middle of the road.
Harnesses and vests of any kind aren't required. Your dog requires a harness because that's the tool that helps the dog guide you. Harnesses are also required for mobility safety on individual medical basis. I'd like you to remember that when people ask where you got the harness, they might have an sd and think it's a better mobility aid than what they have. There are tins of issues with alot of mobility harness companies. People also don't pay attention even when a dog is fully vested and some people think a service dog has to be wearing red or can only be certain breeds (insert eye roll) I've had other customers try to grab my dog and the worst place is Walmart. I've had a few bad instances there. The worst 2 were an employee who tried to pick up my dog because she didn't care he was medical alert and I ended up having a blackout and an employee who saw me coming and opened a dark chocolate bar and tried to get him to take it. I immediately called the store and had a manager mwet me where she was still squatted and she got fired on the spot. She said she knew any dark chocolate would kill a dog of any size (mine is 20 lbs) and I deserved to lose him for faking a disability. The manager already knew me and had come to my aid multiple times before so she knew my condition was real and I'm pretty sure she got police involved. So even when policy says to leave dogs alone in the store they still don't listen. She did assure me all the staff would get retrained but I moved soon after (thank you Tammy)
As for hospitals. The ada website says the only places an sd can't enter are operating rooms and burn floors, so if you get any deep tissue burns you can't have your service dog with you 😞 but those are the only areas and they are specifically stated.
@gsilver5000 created by a female obgyn specifically for female ph BECAUSE of women who felt shamed and talked to her about it. She's an obgyn, she cares more about making women feel better than catering to men. Men have their own products and companies that don't sell products "for females" and market only to men.
You got some of the laws and facts off. Service dogs aren't required to be vested or harnessed at all. You NEED a harness so your dog can efficiently guide you. Some people don't know the difference between guide harness and mobility harness or think all blind people have full cataracts. Mobility harnesses are notorious for being poorly made way to often so someone asking might be looking for a better option and you wouldn't know their situation because you can't see. Some may even have their sd when asking.
What the ada site says about hospitals is no operating room (theaters) or burn units. Everywhere else is ok, but it doesn't just say sterile environment it lays out exactly what rooms or floors those are.
Hurting and sd on purpose is a felony in some states but only a misdemeanor in most and in a few states there is no follow up at all.
We need to teach a class in schools to teach people more about service dogs. Did you know that Walmart got sued for selling fake sd certifications and sd vests? We should be doing so much more to teach the country what our rules are. I don't know what's worse "prove that's a service dog" or "prove you are disabled" because I've seen people remove limbs to prove it.
We need to teach people that a person's private information is their own and that "no privacy in public" does not mean you have a right to a strangers private medical information. This world is getting out of hand with entitlement and thinking everyone owes you something. Why can't Karen's just walk away?
Oh and that old lady lied. The full video was half an hr and included witness statements. The ptsd dog didn't jump on anyone, that nasty woman stomped on her tail and she jumped forward to get away and positioned herself between the man and service counter. That's why she kicked him, because she couldn't get to the dog. He was a wounded war vet 3who gave up a part of himself for all our freedoms and was so disrespected that day. She didn't get any jail time either. Just probation and I think community service. That video makes me so mad and the veteran and his dog were so sweet.
I know all the laws can be confusing sometimes but alot is state by state and some states don't have sdit rights at all so I just wanted to clarify the slight mistakes I'd caught since you are so proactive for disability rights and access rights for all of us. I just wish more people would see your videos.
You are absolutely right this should not happen
I work as a receptionist at a vet clinic. When we get service dogs in for their health exams, sometimes they run around the reception desk to put their paws on my lap and "Boop" me repeatedly with their muzzle. ONLY SERVICE DOGS have performed this behavior to me. Their owners usually tell me that they're currently not working and free to do as they please, but they often seem to be "alerting" me about a medical thing. One nice girl told me her dog reacts to blood pressure/heart changes and her poor pup wouldn't leave me alone and kept crying at me, like he was REALLY worried about something and kept booping me and laying at my feet over and over. This was enough to get me to see a cardiologist and now I'm diagnosed with POTS and pulmonary hypotension.
Dogs are a blessing. Now I know why I've felt sick my whole life.
Wow ... good for you for LISTENING to the dog! 🐶🦮❤️
Wow, thats amazing glad that Angel helped u Hope u are managing your health issues well
Even off duty, they were helping someone who wasn’t even their handler. They’re amazing. 🥺
If someone feels that strongly about “not having a dog in their car” then they don’t need to be a driver for any rideshare services. Treating people with respect & kindness is not difficult..
This
@@myplaylists6310came here to comment the same thing!!!
These companies need to make it clear to everyone they’re hiring that they will be required to allow service animals in their cars. And when they do deny they need to be fired the first time. It’s like these companies are having problems keeping enough drivers where they don’t want to let people go easily and don’t want to turn people away from applying so they avoid making the law on that clear to drivers.
And if keeping enough drivers is a problem then they need to pay more. Even if that means charging a little more to customers.
If I did ride share I would have my service dog with me, and therefore would be fine with any dog hair from another service dog.
I would also have a seat cover available if someone would feel more comfortable with it for their dog.
The irony of that elderly Karen who harassed a service dog and their handler in her free time, turning to the cop to say "So you have nothing better to do?" As he does the job he gets paid for 😂
Seriously. After SHE assaulted someone.
Right! After she literally invaded someone else's space (and assaulted them!) For free. These people always amaze me. If I notice a dog or someone looking different than expected I might take notice, but never once have I felt need to investigate or confront. It's none of my business!
That was effing hilarious. 😂😂😂😂
Yeah, and how she kept freakin' going "Ooooh!" like burn! That seriously annoyed the crap out of me!!!
@@englishrider91 It was like she didn't think she would be in trouble, even after he handcuffed her. Super annoying.
I'm a nurse and had a service dog for PTSD. I "graduated" and was able to resume my career back in a hospital setting. This was pretty well-known among my co-workers as many of them had met my retired service dog, Archie.
I came to work one day and was called to the Compliance chief's office. Apparently, over the weekend, an emergency room nurse had denied access to a service dog. It was a diabetes service dog, a Chihuahua, and the nurse just didn't believe there was such a thing.
I was asked to lead inservices to provide education to my fellow coworkers. I was thrilled. To take an experience that had meant so much to me, and to educate others about it, was so rewarding. I dusted Archie off 😉 and he went back into service by educating others.
I did the same at Universities. I really enjoyed doing it too. What a nice way to help too!!
As a nurse who has worked in many hospitals I can say I have never been trained on the legal questions to ask of a service dog handler. The guy saying “I will talk to the charge nurse” is basically saying idk what to do let me go make this someone else’s issue. I have learned more from your channel than I have learned anywhere else. Keep it up! You’re making a difference!
That’s a very kind thing to say, and I hope @mollyBurke realizes how she has helped you to be a better medical service provider. Huge kudos to you for seeking out this kind of content to educate yourself.
As a chronically ill person I avoid medical care as much as possible due to how poorly I am treated. I am grateful for you doing your part to educate yourself beyond the meager limits of academics. If there is anything you can do to encourage or expose your fellow professionals to learning more about chronically ill and disabled experiences I pray you do it. 🙏
I used to work as a hospital supervisor. The only questions you can ask are whether it is a service animal, and what service the dog provides to its handler. (You can’t ask what their disability is, or for paperwork proving the dog is a service animal). Still, when we have strongly suspected a dog is fake, we have historically not kicked them out, because we don’t want to risk violating ADA.
The handler needs to make arrangements for someone to bring food and take the dog out, they can’t rely on the staff to potty their dog (even though they generally are happy to).
My experience is that most handlers choose to keep a legit service dog home when they are hospitalized. Most that stay are seizure dogs and dogs that sense hypoglycemic episodes.
Just look up the law
@christineottens6007 It's not that simple... For one, as a Medical Professional you experience a wide range of situations and come into contact with so many people who have a variety of different disabilities, making it nearly impossible to know every legality that you might encounter, nevermind looking each one up and memorizing them all. Secondly, simply looking up the laws won't give you the level of knowledge and personal details that you can get from listening to actual lived experiences of people who deal with this regularly and can provide additional insight from their perspective which can prove to be extremely valuable information as you can't get that human element from a textbook.
When I was in college I sat next to a blind girl with a service dog. Our teacher made rude remarks about her dog a few times and it made me so mad. Idk why people get their panties in such a bunch about service animals...usually the animals are a lot better behaved than humans are.
(The girl could see a little bit at certain angles as well and that same teacher made a huge fuss any time the girl would ask for handout sheets or any other accommodation. I really don't understand that teacher...the girl was literally blind...)
I have that happen to me as I am visually impaired. When i was 17/18 years old, had one sixth form teacher always "forgetting" about my accommodation and at that time I had alot more vision then than I do now. I complained the head and the next day all of my accommodations were went. The comments that I have heard about my disability has been both positive and negative. At the end of the day peopke need to learn about this in schools. Using talkback to write this message
I went back to school as an adult after becoming disabled and went to a school literally for people like me. One of my classmates had issues with mobility in his neck and unexplained vision issues. The teachers all knew about this and yet some still were horrible at accommodating it. It was mostly on us classmates but especially me to help him out and fill the gaps some teachers left. No amount of complaining helped and after a certain point we just made do because the course was just 2 years and we were all exhausted from the arguing.
The teacher likely wasn't trained on how to handle blind people.
They also got more work because of it, almost certainly without compensation.
So it's somewhat understandable that the teacher didn't like the situation.
I can totally believe that the service dog in the grocery store wouldn't usually jump on people but the woman was actively harassing the handler and getting physically threatening and the dog's instinct to protect took over.
That was my thought too
Service dogs are not trained to protect.
We never saw the service do jump her. He might just have bumped into her with her jumping around. Or it never happened. We just don't know.
@@danielalaatz57 yeah I think that didn't happen and she just wanted to have a "reason" to make it seem like self defense
@@Dan_Sgambelluri No but their instinct is to protect like any dog. and service dogs make mistakes, they are not perfect they are just well trained.
"I know how faces work" had me laughing, cause that was my thought when Paul first posted about him and Mr Maple
That made me laugh too. Like seriously, a sighted person could close their eyes and still face towards a sound. It’s not that complicated!
Not all blind people wear dark glasses, have 0% vision, are missing eyeballs, have cloudy eyes, etc. Disability comes in myriad forms, as does blindness. Content creators like @MollyBurke and @PaulCastle are helping to change our perceptions of what blindness and disability in general is.
People apparently expect that blind people have no spacial awareness at all and don't know where a human face should be judging from hearing them speak. Every seeing person can test that out in the dark and have someone in the room talk to them. I can easily find my partner in the dark just by using my ears. It's not that hard as long as one sense is still working.
@DieAlteistwiederda Exactly! It's human instinct to look in the direction of what sound is coming from because that's how we point our ears towards it.
Regarding über drivers, when people say ‘it’s their car they should have a choice.’
They do. They don’t have to be über drivers. If they do, they need to abide by the law and allow service dogs. Simple.
Exactly!
I was thinking about how people might use an allergy (either theirs or someone they live with) as an excuse. If you can't have an animal in the car, don't be an über driver!
Yes. Just yes.
They can legally deny it. They are 1099 employees that choose who to pick up and who not to pick up. It's their personal vehicle and they have every right to say no animals allowed in their vehicle. They are not denying the handler, they are denying the dog. Someone's personal vehicle is legally an extension of their home.
@@nataliekubus1041 its no longer an extension of your home once you become a driver, it becomes an extension of the company. You have the right to deny people who are rude and offensive like you do when working for a company. But you don’t have the right to deny someone service due to a disability or their aide for that disability, nor do you have the right to deny someone due to any variation of their identity. If you don’t want your car to be the extension of the company don’t be a driver find another type of job.
As someone with no physical disabilities and doesn’t use a service dog for my non physical disabilities, this video made my heart sink. I’m so sick of seeing people getting refused services, and the ER one was absolutely ridiculous. I’m so sorry to anyone who has experienced this. You deserve to be treated as everyone else
Service dogs can be used for psychiatric conditions and developmental disabilities as well. You can still face service animal discrimination even if you don't have a physical disability.
@ yes I’m fully aware that’s why I said I don’t use one for mine
@@Crow9396 I just stated that I don’t use one for any reason not that no one else can use them for those reasons
It’s completely unsanitary to take a dog into an emergency room!
@@catsareexcellent No it is not. the ER is NOT sanitized, it’s not sterile. The dog can be there! Only places a dog CANNOT go in a hospital is into STERILE rooms such as SURGERY rooms..the standard ER room they’re doing 0 harm being there because it’s not a sterile environment, there’s already all kinds of germs in there a dog ain’t adding to the problem! It should be illegal to deny a service dog access if the room is not a sterile room (aka a surgery room)
For the second clip, Thank goodness the officer took the situation seriously regardless of the ladies age. She assaulted someone and that is never right. Especially a vulnerable human that wanted to shop with their service dog.
I'm a wheelchair user and have a dear friend who is a service dog user. She has experienced this so many times in the UK. It's horrendous. It really does speak to how people in general view disabled people.
It really upsets me how much discrimination we face just in general as blind people. There have been so many times where I message an Uber driver to let them know that I'm blind with a cane and to please call out my name when they get here so that I know exactly where they are and then they immediately cancel the ride. We don't even have to have service dogs in order to be discriminated against.
It's not just blindness. It happens to all disabled people.
They’re supposed to call out your name so they can make sure they have the right passenger.
@@mcrchickenluvr yes but I think shes talking about like rolling down the window and calling it out.
Well, even if they are supposed to a lot of them don't do it. I have had a lot of drivers just arrive and sit there when I don't message them and so I end up having to call them unless they have the calling feature disabled which is also a problem.
Actually insane this happens. Is it *really* so inconvenient to just say a name?
Molly: She doesn't even work there??
Me: Well yeah that's why she's loading groceries
Disembodied BF voice: For context she's loading groceries
Me: OH right Molly is blind
He didn't put enough of that story in tho. There were witness statements. The dog didn't jump ON anyone. It jumped forward in front of him at the service counter because that nasty woman stomped on its tail. The man was a war vet injured in service with severe ptsd. She (dog) was trained to alert him before he had a panic attack and help him get his hr regulated. I feel like knowing your gf is blind means you should give her as much context as possible because there was alot more to unpack than what crazy grandma said.
On top of the fact she is in civilian clothes... but yes, I also took a second to remember, "Oh yeah, Molly didn't have that info yet..." I am considering becoming an audio descriptor... I need to catch on to things like this so I can describe them...
My daughter works in retail and said she saw a service dog the other day and respectfully ignored it. They came over later and asked her to pet the dog for training. She said it was like a reward for doing the right thing. 😂 It also triggered a discussion with her co-workers and me later about ADA rights.
Did you have any questions that did not get answered during that discussion? For instance, Federal law does not cover dogs in training, so they don't have public access rights. However, some states do give access, so for dogs in training, you have to know the specific laws in your area.
@@shakeyj4523 Fyi 47 states and DC have protections for service dogs in training. All but Hawaii, Michigan, and Washington.
@@nugnug501 Actually, Washington just added it. Not all states have the same protections though. Some are only for facility trainers. Some have pretty high standards for the dogs too, where they essentially need to be fully trained. That is why I say to check the state. They all can be a bit different.
@@nugnug501 Oh, and be wary of those websites. They are notoriously wrong. Go to the actually website of the state you are looking at.
@ That’s great. Thanks for the info
As a RN in the UK, I 100% agree that people with chronic illnesses/disabilities should give talks to students! These people make up such a high percentage of the people who I treat on a daily basis! It’s wild how unprepared I felt when I qualified 10 months ago. Keep up the great work Molly ❤️
When my girlfriend was at TAFE to be a disability carer, she told her teacher that I was more than happy to come and talk to other students in her class. Her teacher FULLY jumped on it and was so excited. They were able to ask questions all about me and my disability, what kind of help I needed, what I did and didn't like in a carer (and I gave feedback on which questions aren't textbook but are excellent to ask a client to assess needs), and I was able to give them extra lived-experience context on stuff like how much my wheelchair cost and how much of a pain they are to replace (which instantly built A TON of empathy on the care of clients' mobility devices).
The teacher talked afterwards about how much he wished they could do that all the time, because it's such a great learning opportunity but doesn't have the pressure and stress of practicals, so the class was able to take it in a lot better.
Former nurse, current ride share driver here. I am glad to have found people like Molly and Paul who share about their lives and spread awareness of how best to engage. I have learned more from TH-cam to help my interactions with different situations than I ever did in nursing school or working in facilities. Thank you Molly for being an advocate and an educator. I know it can't be easy and at some points frustrating and gut wrenching even, but thank you for using your platform to help others. You are making a difference!
I'm not sure if it's my background in healthcare that makes me more comfortable with different ride sharing situations, but I am often that driver that picks up people who got cancelled on multiple times. Sometimes it's people with service animals, people with disabilities of some type, recent injuries that require special equipment or time to load. I'm comfortable with these scenarios. If I actually have a passenger and I can't meet their needs, I try to have the conversation with them. As far as service animals....Uber and Lyft send something out every few months about the law and about termination from the platform for not following the law. I have no idea how that is enforced, but the information is definitely there and required to be acknowledged by all drivers on both those platforms. Lyft has the option to hail with a pet (doesn't have to be a service animal) and I signed up for that. Uber has just rolled something out about indicating the hail is with a service animal. Unsure what exactly this will look like as it just happened this week. Maybe these programs will yield some progress. Just know there are some of us out there who have the intention to drive to help people but also make people feel comfortable and seen. Sometimes I wish I could just start my own rideshare that had a focus on some of these particular issues, because I see the need and I would love to address it more directly.
The information is there, but there is much more information out there about how to get around serving disabled people. Social media about ride sharing is a real eye opener, and not in a good way.
I worry that indicating they are riding with a service animal is just going to cause more discrimination because nobody will want to pick them up. It may at least allow them to only have to deal with one driver rather than getting cancelled multiple times and being put in these situations. It's just sad because these services exist for people that can't drive themselves and those are the very people that are constantly getting denied
@@savannah975 With some platforms you can only refuse so many before you start losing the offers. I am sure if you are only refusing people with service dogs, then you will get a low rating and not get offers. I don't do ride shares. I have a very small two-door car. Instead, I do grocery delivery, so I don't have any of these issues. If I did do ride share I would be taking all the pet ones and service dog ones I could. Even though I couldn't talk to or pet the service dogs. Just having them ride with me would make my day! I just know that if I refuse too many lunch or dinner orders in my area some apps will penalize me in the form of lower batches offered. I believe Uber Eats is one of them. I am not sure, I prefer grocery delivery, fewer trips to make the same amount of money, and I can take multiples to make more money.
That woman who assaulted someone is freaking crazy.
So many elderly people hate the world. Either from things like dementia or just being bitter.
@@Archgirl182 All the lead paint she ate as a kid rotted her brain
This is exactly why I didn't replace my service dog when she passed in 2019. I got tired of the harassment. I even had a lady want to run over my dog with her cart at Home Depot in Cottonwood, Arizona talk about an evil person.
On behalf of all Arizonans, I'm sorry about Cottonwood.
What bothers me is when I see ads for emotional support animal letters I’ve seen them on Instagram all the time and these ads state “ do you wanna be able to take your dog everywhere you go? Do you wanna be able to take your dogs into restaurants and stores then click on this link and register your dog as an emotional support animal and you’ll be able to take your dog everywhere” I can’t tell you how many times I’ve commented on those ads saying it’s not the same thing and explain the difference. As someone who does have an emotional support animal, who knows the ADA lot in regards to service animals that bothers me.
Honestly, I wonder how much of this is an extension of the growing social attitude in the US that truth and accuracy do not matter, and greed is good.
My dog is well-behaved, and generally stays home when I have places to go. On occasion, he will come out with me to places like the grocery store (Whole Foods now allows dogs to enter), but I usually have him stay home because I always want service dogs users to be able to bring their dogs anywhere. Heaven forbid my dog be a reason a rule should change; service dog users are the ones that need the dog with them more than I do.
I completely agree! Most often, ESA pets are not trained nearly as well as service animals. They jump, bark, growl, and create havoc, all of which service dogs will not do. If there is a genuine need for an ESA, PLEASE make sure it is well trained to avoid issues with people who have to have their pets in order to be safe.
@paulamoysin9175
and only take an ESA into places that allow them, since they are NOT service animals.
To my understanding, the only special rights with an ESA are with renting your home. In hotels, stores, restaurants, planes, US law treats ESAs as pets. If an ESA should be well trained to be around other dogs, so should any pet dog you take in public.
Love your videos Molly. My son who is now 7 also watches. Hes learned about leaving service dogs alone. He even told me once when we were in a store. He saw a service dog and told me" i cant pet that puppy mommy hes working." It was so cute. Thank you for using your platform to teach others
I always find it interesting that other dogs also leave a working service dog alone, ie they won't want to go say hello, or even do more than raise their ears and then drop them. It's very cool that everyday pet dogs (in my experience) know "that dog has a special job and they're working right now". Some humans need to take a leaf out of canine brains and understand that service dogs are actively guarding their handler's life.
"I know how faces work." 😂 absolutely love the sass. Common sense
When I got my lab, my intention was to train him to be my service dog. My Dr said I needed one to help with my mobility. I researched the laws set forth by the ADA and purchased cards to carry and hand out if a business was uneducated. Unfortunately, my lab washed as a service dog, so I kept him as my ESA. I have fought family for purchasing fake papers on the internet. I report all ads youtube allows that encourages people to buy "certificates" so they can take their pet everywhere they go. My ESA did not go everywhere with me because I know the laws of America. I did take my ESA to pet friendly businesses and kept him on leash at parks that didn't allow pets off leash. My dog passed earlier this month, but should I ever find myself where an employee of a business is trying to deny a legit service dog, I will step up and advocate for the service dog team.
My friend was briefly denied access to a flight with his service dog by a flight attendant, she said something like "your dog could cause people to become uncomfortable". Thankfully other employees on the flight immediately saw sense and let my friend board, not sure what happened to that flight attendant after that but hopefully she was reprimanded. He had another issue on that same airline a few months before that, similar issue, that company is breaking all sorts of laws.
Remember, airlines follow different laws than public access laws. I'm not defending the attendant, as she sounded like she did not follow the law she was supposed to either.
@@shakeyj4523they still have to allow service animals. You do need to do some paperwork to fly but it’s mostly getting a letter from a doctor stating that you can’t travel without the aid of a service animal.
@@mcrchickenluvr Can you please point to where in my comment I either said or implied that they don't have to allow Service Animals? Because I don't recall that.
Every incident we've had anywhere I take up with head office. They obviously need to do some staff training so make them aware of it
If the FA wasn’t trained on it then I hope she wasn’t reprimanded. Inadequate training is not something that someone should get in trouble for. The airline just needs to educate her, and likely all of their staff.
I work at walmart. One of the first videos I watched was about how to respond to service dogs. At least someone is teaching about it.
I am glad they showed you a video about how to respond to service dogs. I wonder how widespread that is in Walmart stores and when it started. I also wonder when & where you got your training (such as 2024 in Alabama or 2008 in Oregon or ...).
Would you be willing to tell us what the video covered, and whether the management actually supports what was covered in the video? I have listened to videos where Walmart employees claim that they cannot do anything about misbehaving dogs, which is not what the ADA says but may reflect the policy of their manager, their store, or the chain.
Walmart is very good about it. I was in a Walmart with my service dog some years back and some lady like the one in this video (customer) went and complained that I had a huge disgusting dog in the store. The Manager turned the corner to where I was took one look at my Great Dane/Mastiff mix service dog (did stability and other stuff but had to be big) and said, "Oh, he is a service dog right?" I said, "Yes, is there a problem?" He was like no some idiot lady complained that you had a huge dog in the store. She is my only problem today. I will go educate her and tell her to leave you alone. My boy was huge, and when I was shopping for meat or anything for that matter he wouldn't even look in that direction, so I don't know why people would complain. Actually, the reason I think I would have issues is that he was so huge, that people were big time afraid of him. They would cross the street to go around him and stuff. He was the biggest sweetest most gentle giant you could meet. It was funny when we would go to restaurants because he would fall asleep under the table, and then I would have to wake him up, and when he would come out from under the table he would shock everyone in the restaurant. It was cool because people seemed to love that surprise.
@@RiverWoods111 I am glad you have had good experiences at Walmart.
I have heard from other people with service animals who have had difficulties at Walmart because of untrained pets that misbehave but do not get kicked out.
@@JaniceinORyeah in my experience Walmart let’s regular pets in too even though they’re not supposed to and it’s very frustrating
i’m so sorry to all of the blind folks who are affected by this idiocracy. i hope we can bring change in the near future
I think it's going to get a lot worse before it gets any better.
@@suelily4281 yep, especially with you-know-who coming back in power…
Not just blind people. Dogs also work with hearing impaired, as medical alert dogs, etc
As a manager at a cafe,where dogs are allowed on our patio but not inside, after one instance with a gentlemanand his service dog,, and my mistake, I asked him to sit outside, he yelled at me, and rightly so, he informed me.. you, you have helped me learn and teach my staff to be kinder, and actively keep a safe space for service animals and their handlers. So thank you❤
You’re a true paragon of what it means to be an amazing person, an example that so many people should strive to follow
As a nurse it makes me so sad seeing hospital staff be so ignorant. We literally do ADA training every year. Can’t tell you how many times I’ve had to educate people on ADA laws and regulations. 🤦🏼♀️
Is annual ADA training required in all parts of the US? I wonder whether some hospitals do not do it.
I saw an ad on TH-cam about getting a certificate for your animal to become a service dog or an emotional support animal by clicking the link and getting a random doctor to sign the paperwork. I was ashamed after watching the ad and thinking how many people have used that service for their pet to be able to take them anywhere with them.
I get this ad ALL THE TIME and report it every time for misinformation. Thankfully, I've seen it less since, but it advertised being able to take your dog anywhere with an ESA letter and that couldn't be more wrong!
As a wheelchair user who’s service dog pulls and drives my chair I use find the curb (the lowered portion so we can cross) and crosswalk she’s also aware of lips in doorways that my chair might get hung up on. Yes, I did train my service dogs with some guide dog type skills to make my life easier with my chair. :D I prefer them driving instead of just pulling. Understanding the why behind their job helps them find new ways to help and alert and I can read my ticket in lax while the dog drives the chair. :D
Hi, i never heard bout a service dog pulling a wheelchair before. Could you explain or share ressources to the purpose of a dog doing that please ? I'm an occupational therapist in France and i would love to learn more about it if you don't mind.
@ I use the dog instead of mechanical aids like a smart drive or power chair. I’m unable to self propel my chair for distances and insurance will pay for a smart drive or similar but 4 paw drive doesn’t break down as often. :) I use a dog pulling harness with a handle on it which is comfortable for the service dog and well fit to make sure she doesn’t need her own physical therapist :D
Some dogs are trained to just pull, mine is trained to pull and steer. I get the dog use to the wheelchair and walking along side it. I teach stop go faster and slower speeds as well as left and right. If I can I do this walking but the last service dog I trained I was using my chair full time so I had to teach her these things right away from the chair and use training aids to keep me safe until she was well trained. I get the dog comfortable around the chair and once confident (and old enough-growth plates need to be closed) once the chair is in motion I can grab the handle on the harness and encourage them to keep it going. For teaching steering I keep my arm with tension so I can push or pull against the dog to make my chair move left or right and from there I teach them to take over and lead the way. Every time we go out they’re learning and practicing finding curb cuts and looking for lips in doorways etc. There are videos on TH-cam and some written material. :)
I totally thought, it's their personal vehicle, until it said it was required by the companies! The drivers have ALREADY consented to having service dogs in the car by taking the job!
Exactly. When you sign on to be in rideshare driver, your vehicle is now considered a place of business, and you have to adhere to whatever locals, state, or federal rules that apply to businesses this includes pertaining to service animals. If people don’t want to agree to this, there are plenty of other ways you can use your car for income. Deliver pizzas, groceries, packages, etc. I always use the analogy that if you have a severe food allergy, you wouldn’t want a job where you would have to be indirect contact with that particular food, and it’s the same with service animals. If you have allergies or just don’t want them around you, don’t take that kind of job.
Exactly, it’s their right not to have a dog in their car, but then they can’t use that car for these services. Like you couldn’t work at a vet or animal shelter and then say you didn’t want to be around animals. It’s part of the job. Same thing here.
If you own a personal home (private residence) you don't have to give access to Service Animals. But the INSTANT you allow the public into your home, even if it is just a weekend sale, you fall under the access laws. So the instant they get hired, they are legally a public entity, and must give full access to disabled people. The key is the public being allowed access.
These companies should make these rideshare people sign an acknowledgement that they will allow service animals in their vehicles (not just dogs), and they understand if it is reported they refused a ride due to a service animal, they can be immediately terminated.
So can so,e key not work for the companies if they are allergic? Just wondering how that works. Because isn’t that also an issue..denying a persons right to work because of their allergy?
As a Deaf and mostly blind (identity is DeafBlind) person, I have faced SO MUCH DISCRIMINATION even with just using my cane.
And now I’m in the process of getting a guide dog team and ugh people are just so so ignorant and it makes me sad that they’re so rude.
I use lyft a lot every week. I have been denied because of my service dog & I of course reported it. Lyft did immediately take action & make sure the driver was warned & I was financially compensated.
Today when I opened my Lyft app there was a new feature.
You now have to option to disclose that you have a service dog so the driver is notified & is educated on the Lyft service animal policy & ADA FEDERAL LAW.
Would anyone with a service dog answer this question: would you feel comfortable disclosing your service dog on ride share apps? If Yes, Do you think there could be positive or negative results of the disclosure?
I'm not a service dog user but I do live with invisible disabilities. I know I wouldn't feel comfortable sharing my disabilities with strangers working for Lyft or Uber like that. I feel like it would make me feel more vulnerable. Rightly or wrongly, I don't know.
I'm sorry service dog users have to go through stuff like this at the moment. I really hope things do get better soon 🩵
I use Uber. There’s a spot for pickup instructions and I always say I have a service dog. I suppose that means they might decide not to pick me up, but I know that when someone shows up they know there’s a dog. I’ve had drivers be uncomfortable with having Piper in the car but I’ve never been denied.
I think it can go either way tbh. As in it could give the driver a chance to say no to taking that job but also gives the driver a heads up
I'd be willing to try it with a puppy in training. But, it seems unclear if the app allows drivers to pass on the request, lengthening our wait times as a passenger.
I don't think you should have to disclose, because I think disclosing will enable discrimination in people not choosing to pick you up. I think what will happen is you will have to wait longer (and maybe even get priced higher with fewer willing drivers); however, you should have a better in person experience once a driver shows up.
But the other problem with ride shares is IIRC they have two way ratings (riders rate drivers and drivers rate riders). A bunch of drivers may down rate riders if they have guide dogs or wheelchairs or other legally protected things that they perceive as difficult. That may allow there to be subtle discrimination as then drivers may avoid picking up lower rated riders, so these ride sharing apps are really potentially problematic for a bunch of potentially vulnerable communities (similar to anyone that might present differently than norms). A similar thing might also happen for things like airbnb versus hotels where you'd hope official taxis and hotels would usually (hopefully) treat people better or be better trained on legal rights, but random drivers and hosts in gig economy situations might not be ada compliant or as trained in situations.
Nurse here! I also am a service dog handler. I’m really grateful that my work talks to me if unsure about the rights. We have an accurate policy but sometimes people try to play the system so work loves that they can bring out someone with a service dog to say here’s the laws here’s what we can do when people scream saying we don’t know the laws
As a former Lyft driver I would have never denied a rider a Lyft for having a service dog. Great content as always ❤
I work with students with disabilities, and it's just second nature to make sure their accommodations are met and that they are included. It's really not hard to be patient and kind. Seeing or hearing stories of discrimination is infuriating, but awareness is so important. Thank you for sharing your experiences, Molly. I have learned a lot from your videos over the years. ❤
My partner uses a service dog for things that aren't visible, but I am very visibly disabled, so it's more often that they assume it's MY service dog than we get actually kicked out, which sort of helps because I am more assertive than they are and I'm willing to stand my ground.
One of the things that needs to change is these ridiculous TH-cam ADS about how you can get. Your dog certified as an ESA and take them everywhere you want. They can go everywhere with you anywhere people are allowed, they're allowed especially on disabled creators videos. Literally the commercial says "my dog has anxiety just like me, she needs me just like I need her. So I knew I needed to get her ESA certified. All it took was one fee payment and a Doctor close to me sent me ESA certification paperwork saying that she is officially legally my ESA and I can take her everywhere now including hotels and restaurants and doctor's offices. It only took 15 minutes filling out a form online and a 15 minute phone consultation with the Dr and now I can take my dog anywhere. I was worried it would take a long time but, I had the papers in just days."
Whenever I see these ads I report them for misinformation etc. maybe if enough people would report them they would stop being shown?
Whereas my sons dog was in training for 3 years for her role. Two years fostered,1 year of that working with him as well, 1 more year in the home
I was in the dog park talking to a guy and he was talking about how he likes to bring his pets with him in stores but it's okay because his wife got them registered as service dogs and they have an ID and I had to stop him right there and explain there is no registry... but that what he is doing is a huge problem for people like me with a real service dog. Although it's still bad, I have less of a problem with people bringing fake service dogs into stores if they are well behaved. My big issue is with showing people a fake ID when asked because it leads workers to believe that it is necessary and causes way more issues with denied access.
I still have concerns with people bringing even well-behaved non-service dogs into non-pet friendly stores.
The more dogs there are in an environment, the more likely something will go wrong for the service animal. That does not seem fair. Even if my dog were as well trained as a service animal, I don't NEED my dog to be with me, and I do not want to risk making things worse for someone who is already dealing with disabilities.
Specifics:
I worry that many people probably over-estimate how well their dogs will behave, so pets get brought in that wind up causing problems. And then the owners get defensive (which is a normal human reaction) and that causes even more problems.
Also, even the best-trained dog can have an off day. And the more pets there are around a service animal, the more likely it is that eventually one of them will misbehave around the service animal, possibly causing trauma that leads to the service animal being anxious around other dogs.
Further, some service animals that have already been traumatized by misbehaving dogs might still be able to function most of the time if they did not have to deal with so many dogs in the already overstimulating grocery store.
@JaniceinOR Agreed. It just takes me more time when places think an ID is necessary
It's high time that an official service dog certification is created and handed over after completing training.
@@Robbedem
How would that work for owner-trained service dogs? Fir tourists from other countries?
Many US service dog users disagree with you, pointing out reasons they do not want a mandatory government registry or licensing. Reasons I have heard and read include not wanting even more hoops to jump through, the difficulty of ensuring all qualifying dogs get on the list while keeping pretenders off, and the poor experiences some have had in places where such things are required (Molly Burke talked about her problems in British Columbia, despite having documentation from Mira).
@@JaniceinOR Much of the current problems exist because people are claiming their pets are service dogs while they aren't. Something happens and the driver/restaurant owner/shop owner/... had to deal with the fallout. Word spreads around and now many don't want that to happen to them, so they want proof before letting someone in with their 'service dog'.
Also, owner-trained service dogs should still have to do an exam before they can be considered service dogs, right?
So when passing the exam, an official document can be given that states that this dog with this owner has succesfully completed the service dog exam with this institution on this date.That way their wouldn't be any extra hoops to go through.
3:13 if they don’t want dogs in their car then don’t use it to work it’s that simple.
It’s their choice to work their car same as it’s their choice to work to deliver food and then moan that it stinks of curry/Chinese/pizza. It’s a choice.
People don’t choose to be disabled!!! Sorry it gets my back up molly.
People still need jobs we live in a capitalist sytem if you dont work you wont have necessities for life , people don't choose to be poor either especially to have to work in the gig economy you get dam near less protection than minimum wage jobs and exploited just the same , i feel these comments take all these responses in malice intentions when most american know nothing about service dogs or how well trained they are to help with disabiled people i myself just even learned from a tiktok of a woman with p.o.t.s how service dogs help their human spot if their gonna faint get them their meds and water most people dont know this and add on top this is a job that you would have to pay outta pocket if your car gets messed up its not that suprising your gonna get that reponse i put the blame on these companies for not having these drivers learn more about service dogs and how well trained they are to help thei disabled owners .
@@yassine8935then get a different job? We live in a capitalist society yes thats not an excuse to shut out disabled people
Also for the old lady karen video,.... She kicked the handler, not the dog.
Also she lied, the dog never jumped on her.
The service dog team were minding their own business shopping, and she walked up to them and started harassing them.
There was a cart between her and the service dog, and the dog was attached to a leahs to the handler's waist.
The handler told her to stop bothering them and to go away.
And she didn't like that answer.
When the service dog team turned around to walk away from her is when she kicked the guy in the but.
She was taken to court and found guilty.
The snark and condescension is appalling, much less the ignorance. How could you not be cynical?! Molly, thank you for continuing to educate us!
Why can't businesses educate their employees/ gig workers on a 30 year old law.
Educate and enforce. They should be told they would be kicked off the app and permanently banned if they deny a service animal …and then the company should actually do it!
Because disabled people needed to push to even have the law, just like every other minority community... The struggle is ongoing, and the stigma is real.
I used to own an investment property condo many states away. 2 story garden style apartments, condo association President lived above us. Nightmare. First tenants lived there for 2 years, lovely college students. Our new tenants moved in and insisted their dogs were service animals and the COA President complained and insisted on being provided with “their registration.” Our management company told us what was going on. I, a DC area attorney, did some quick research and printed out the relevant portions of the ADA. I sent it on & instructed our property manager to relay to the COA President that 1: she had no business with who rented our condo, 2: we do, will, and only, follow federal ADA law except when local laws are more generous to those with disabilities, and 3: she had no right to demand a paper that didn’t exist.
Old busybodies live everywhere and think they can get in disabled people’s business. That woman drove us crazy. We loved the tenants though!
I cannot imagine the struggle that guide dog users have. I’m currently using a white cane with a strong likelihood of needing a guide dog in the future. If there any groups that would like any support in any compactly regarding guide dog accessibility, I am more than happy to participate. Molly! Thanks you for contributing to the awareness of this.
A lot of people need to learn about different types of disabilities that are out there and I am glad thar there are a few of you are teaching me and blind people and I am thankful for you and other blind creators making content to teach people.
I am not even a service dog user but this type of behavior of people making my blood boil. I can’t even imagine how it is living in it . I am so sorry . 😢
As a person with disabilities who doesn’t have a service dog, it angers me to see people disrespecting other people’s rights under the ADA. And I also work at a science museum where we see people of all backgrounds, disabilities, etc. we understand not to discriminate against people who have disabilities including those who a service dog with them. In fact we even have an employee who is deaf who has a service dog that comes to work with him all the time! And does HR or anyone else get upset about it? Absolutely not! They’re a part of them and they work together as a team.
For those who wonder, I have cerebral palsy, ADHD, and autism. I also have anxiety and depression, but I manage them pretty well. I actually respect people who have service dogs extremely highly because they don’t get the treatment they deserve because our society is so broken down here in the States.
Sadly it isn't just there.
People are so ignorant to deny people with disabilities. Abelisim 100%. Love your videos molly. This is a very important video
“My dog is an extension of me. My dog gives me the ability to live the life that I deserve to live. And by actively choosing to ignore everything I am saying, you are belittling my existence as a disabled human.”
That hit me so hard! I had to stop the video for a little and let myself cry. It is hard to hear, but it I needed to hear it. Thank you so much for sharing! I needed this today so I could feel less alone. ❤
I think the police officer handled that really well. He didn’t interrupt her rant so that she felt comfortable bragging about assault. Then switched it up and scolded her once he had her in handcuffs. So glad he took it seriously and actually arrested her.
As a mobility handler my dog can also find curb's and help me get on to them because my joints especially my hips don't work very well
Idk if that's normal for mobility dogs, but he was self trained and now he's retired but he'll still often find the curb
@@oliviaporter8168I'm a physical therapist and seeking to learn more about how individuals use mobility dogs for their individual issues. If you would ever want to share more about your challenges and how a mobility dog is helpful for you, I'd be very interested to learn.
My mobility dog also finds curbs because she pulls my wheelchair. I don’t have to que it at this point she just needs a directional cue and she will find the closest curb in that direction.
@AlexanderJasperJay that's super cool!
3:55 My heart is shattered for the community, and when Annalisa says how it makes her feel: The heartbreak in her eyes makes me cry. She is having to deal with this unlawful behavior daily and it infuriates me 💔
So grateful for you Molly. You are an incredible advocate. Things will get better with people like you educating the masses.
I remember when I worked at a small family owned sandwich shop, the owner and manager made sure to train us on what few questions we are allowed to ask when someone brings in their service animal. It is not that difficult and it is sad to see businesses that don’t seem to care to learn the laws and train their employees on them.
26:02 heartbreaking 😢 especially because we as your viewers know you make the most out of life no matter what your situation. You are such an inspiration Molly. Love you ❤
It says a lot about these lyft and uber drivers when their response is simply "I don't want to mess up my car." They literally care more about their car, then they do anyone riding it. They just want to show off their car. I've always had this suspicion.
They don’t even know that the service dog they just refused is a bazillion times less likely to cause a mess than the drumk person who ends up puking in their car or the entitled person with their Starbucks costa-latte that ends up spilling it all over the seat.
Most people dont know about service dogs or how well trained they are so its not that suprising a gig workers who doesnt get any accommodations like a regular job for things like free cleaning or a minimum wage which bc of taking time to clean after the dog would affect your ability to make money if your a gig worker wouldn't want a dog in their car out of fear of it making a mess , education on service dogs in these jobs would help so much i love dogs and cats but in ngl i couldnt see be driving with one behind my back unless they were a support animals because of their training.
@@yassine8935 According to a commenter who works for both lyft & uber, they send out reminders several times a year that their drivers are required to transport service dogs. The drivers should know they have agreed to do it. They have the same ability to inform themselves about service dogs as any of us.
Something to know is I have a psychiatric service dog. I took me going through 4 different doctors to find someone who actually knew anything about service dogs to determine if it was a good option for me. Medical professionals aren’t being trained either. The ones who can approve ESAs and service dogs.
My original counselor told me I couldn’t have my service dog with me if I didn’t have a letter (I live in the USA) and she was actively writing letters for ESAs. She had no education on both of them and was telling other clients it was ok to bring their ESAs in public.
OMG SAME! I’ve been trying to get therapists and psychiatrists to at least talk about the option with me for forever, but I keep getting denied. I had my therapist say “I don’t write letters for that, go to your psychiatrist”, then my psychiatrist say “I don’t write letters for that, go to your therapist.” Their reasoning was they don’t know if I could take care of the animal/ensure it’s a safe home, but THATS THE POINT OF THE DISCUSSION! I also had another therapist tell me “I think you mean an ESA. Service dogs do tasks.” and completely ignored me when I said I knew and was thinking about tasks it could preform.
Thank you for sharing! I hope you continue to share your experience with others (if you have the means, desire and opportunity).
This is the first I have heard of a service dog for psychiatric disabilities. Psychiatric conditions are sort of a "no man's land" since they seem to not be regarded as physical, yet they are medical conditions. There seems an arbitrary distinction drawn between psychiatry and neurology, at least in the USA.
Learning, psychological, and developmental disabilities are an even murkier area.
@@marymegrant9438 I agree that psychiatric service dogs are very confusing and honestly people really misrepresent them and what they are used for and it’s extremely frustrating for me and other true psychiatric handlers.
I don’t understand why more medical professionals are not educated
@@hyena5153 I am not really confused, more surprised that you could accomplish it. The only people with service dogs I have met had physical disabilities, which most people recognize as "real disabilities," but still are stigmatized and not taken seriously.
Providers don't want to say you are disabled, as if that would be giving you an excuse to be lazy. Also, few providers seem to know anything about disability law, insurance or anything else to help us get services, but we are required to have proof from them.
It was difficult for me to navigate getting a diagnosis and accomodations when I went back to school as an older adult. I had to go through a bunch of testing, and I was told I could not be diagnosed due to my mental health condition , which they knew about on day one. Then when I was angry for my time and money being wasted, I was told I needed anger management! Then I was told my initial mental health condition was sufficient for accomodations so the testing was unnecessary.
Navigating getting a service dog is even more hoops to jump through. And it can be so exhausting to advocate for yourself on top of trying to just do daily tasks! I know that I struggle a great deal with internalized ableism, which I think is very common for invisible disorders. This also makes it hard to advocate for myself.
I think videos like these are so important because it also educates us, the public, and hopefully if we see something like this in public we can be allies.
Thank you so much for talking about this topic. It’s really important.
I think Karen was either lying about the dog jumping on her, or, the dog did so because his human was being physically attacked. Push *any* dog to a point, and they will attack.
Some people have watched the full video. And there was footage inside of the grocery store via the security cameras... the dog did not jump on her. She stepped on the dog's tail and the dog very quickly got up and moved away from her... And then she kicked the service dog handler. The dog did not jump on her in ANY capacity.
But regardless service dogs are not allowed to be human or dog aggressive in ANY circumstance. If they do have an incident of biting somebody or biting another dog because they are retaliating and being attacked... it can cause the dog to need to be washed from service work. They have to have a calm and cool temperament. They can't be aggressive, even in defense, unfortunately. Personal protection dogs are something that are completely separate from service dogs because they like cancel each other out, effectively... A service dog CAN'T do personal protection in any capacity.
25:15 that’s the thing! It literally is! I’m just a CNA in a not very educated or accessible area of Colorado and there were THREE questions on my practical test about service animals in hospitals!
Yeah but you can also just look it up. “Service dog ADA” into Google is simple. The ADA is fully available online. It’s also a pretty easily searchable website.
If I can look it up to teach every professional and argue with them if necessary then you (and everyone but especially people in a medical profession) can look it up.
This happens to me ALL OF THE TIME! Me and my guide dog constantly have Lyft access denials. It is so frustrating. I had to save the lyft accessibility phone number in my phone so I could report incidences more quickly. I report every driver though, but it is still insane how frequently it happens. I had a scary one a few weeks ago. A driver reused me and yelled at me from across the street, I told him that’s cool I would report him, which I did as soon as I got home. Later in the evening I saw that he filed a missing item report and messaged me to contact him immediately. lost item? I wasn’t anywhere near his car! He was trying to fight me in a missing item report because I reported him for the access denials like I told him I would.
One of my friends is chronically ill, and she was advised to get a service dog BY HER DOCTOR. Then a few months after getting the dog, she was denied entry to the same hospital her doctor works at, just because of her dog. It's absolutely ridiculous.
Thank you for making these videos to raise awareness ❤
I may have commented this before on Molly’s channel somewhere, but how the blind community and other disability based communities have been treated so badly yet the experiences I have had were some of the best experiences and I met so many amazing people. The most I fit into having a disability is permanent spinal damage that makes a lot of things harder for me to do, but I am not blind, deaf, etc. Where I used to work at we had a Subway within our store and we live by a blind and deaf school so about once a week (depending) I will see these people go get lunch and go out for a walk and shopping. Every time I see them I get so excited. Well, I remember that one of the students had to go to the bathroom and they just happened to be blind so they were led to the restroom and were left there… I was so disgusted because leaving her meant that if she needed any assistance whatsoever she would be on her own in a spot in the store she wasn’t fully aware of. When she finished going to the restroom I saw her walk to the customer service area and I ran off my register and led her back to the Subway. But I made sure she knew who I was, that I wanted to guide her back, and I asked how she was doing. She was so sweet and kind, we had a good laugh and when she got back to her table to finish her meal she was so thankful and I told her it wasn’t a problem because we should all be treated with kindness and humanity. It hurt me so much that a person who is so kind was just left alone without even a thought. I’m just glad I was there and when I would go to my breaks and all the students were there I would always say hi and tried learning some sign language for the deaf students. I miss all of them so much
Here in Australia the Commonwealth law states that we don’t need proof but there are a couple of states who have their own initiatives where you can get your dog accredited and it’s highly encouraged because of all these people messing things up.
On the topic of wipes:
I carry antibacterial body and hand wipes everywhere!
Living in Australia is like a sauna and it is hot about 360 days of the year. I hate having to walk around feeling gross.
They’re also helpful for when I spill things on myself or my service dog needs a quick wipe over.
The wipe version of almost everything is really helpful ❤
I think the subtitles on Molly's channel are so wonderful. They're seriously the best
These are my second favourite videos of yours after learning about guide dog training and lifestyle. I skip the fashion and life updates and wait for these. So important Molly.
I’m curious what people make of incompatible needs. I’m a dog owner, retired trainer, and overall supporter of access for service dogs.
My mom is highly allergic and asthmatic. Thankfully her reactions have tended to become less sever with age, but she was once hospitalized for 4 days because the neighbors’ dog licked her knee.
She genuinely likes dogs and supports rights for service dogs, but when her asthma was at it’s worst could have been killed by being near one in a confined space like and airplane or elevator.
She keeps her distance from dogs in public and takes allergy meds before coming to my house because of my dog. I would hope that an airline or restaurant would be willing to accommodate her AND the service dog by seating them as far from each other as possible.
They should accommodate her. I remember when people were allowed to smoke everywhere. I worked with a lady whose granddaughter couldn't go anywhere because of her respiratory issues. At least that's been corrected, thank God. But this wouldn't even be an issue if people wouldn't take non service animals everywhere. Like the smokers of yesteryear, not necessary. It is necessary for a disabled person. Before people started this nonsense, I remember very rarely even seeing a service animal. The fakers caused the problem.
I *just* found out I'm allergic to dogs (late 30s). A service dog had previously been suggested by friends when I got onto disability and at one point I even wanted to try to train dogs because I do so well with 95% of the dogs I've met in my life. I don't know know that I would move forward now with this. I just always assumed it was because I wasn't used to living with dogs or that environmental allergies were acting up more. I do have asthma as well.
I'm glad it's gotten less severe for her over the years. Not sure what the right answer is.
"We are viewed as the disease" hit hard.
I live on a remote island in the UK with an owner trained medical alert and response dog. Unfortunately she isn't a lab or typical looking assistance dog, and I have invisible disabilities. We had so many issues the first couple of years, but eventually built up a good reputation as a well trained team and I've had many medical situations in public that showed her working. Absolutely rubbish I had to have people experience me in medical emergencies to believe me but whatever. But even so, I've got to always be prepared for refusals because they still happen on my tiny island. My assistance dog is 5 years old now, went to a cafe we regularly go to and had a waitress tell me I couldn't sit in because other customers "might be scared of dogs". I just sat don't and said it's not my problem. I went through the try and educate phase and I'm done, I just don't care anymore. It's not my job to educate people, it's their job to not break the law
Thank you, Molly, for using your platform to shed light on the challenges faced by the blind community and their service dogs. It's so frustrating to see such unnecessary barriers still happening. Your support and reaction are a reminder that awareness and advocacy are key to creating a more inclusive and accessible world.
I can't imagine how frustrating and sad this is for disabled people, I'm really sorry you go through this. :( I'm not really a dog lover myself because I don't like loud noises and the energy they usually have, but service dogs are always a pleasure to be around because they're so well behaved and they're just trying to help their human. I can't imagine denying someone because they literally cannot do certain things without the assistance
This makes me so mad. No one should have to worry about getting around with there service animal. No one should have to worry about going out with there aid EVER!!!
This really opened my eyes to how you (and many others) feel Molly. I am so sorry you’ve had to experience this so much in your life 💔
24:59 That's the fact! i'm profoundly deaf using cochlear implant. There was one moment i had to visit different hospital i never been to, needed to take a hearing test. When i met the doctor she was confused when my mother explained that i'm not hearing person and i have a cochlear implant... that doctor got stunned and confused she "doesn't know what's a cochlear implant are?" she asks me random questions how does that work how can i speak ect ect. it was overwhelming i thought all doctors knew all dissabled people esspecelly for deaf people??? i think she's over 60 yrs old... been working so long and never seen or heard of this. how? its 2024
Thank you for sharing. I am so sorry this has and is happening. Praying for change 🙏🏼🩷
i just want say molly, you’re doing so much to raise awareness about service dogs. i know it’s really hard to feel optimistic but i wouldn’t know half the things i do about service dogs and the law if it wasn’t for your videos. and if there are other people like me who watch your videos and then go out and spread that info, then i think you’re making a pretty big impact. thank you for making videos like this, i’m hopeful that it can raise even more awareness and help combat some of the misinformation.
This really makes me so mad. I am so tired of people taking their NOT service dogs into stores, putting them into the carts, that we have to put our children or food in. How can people deny a service dog but allow regular dogs to go into all of these places. I hope they all get in trouble! I am so sorry this happens....
A huge thank you for all the videos you are doing to provide awareness regarding service dogs. As a Foster Home for Mira for many years, we are also being refused to so many places with our puppy in socialisation, while trying to educate people of the importance of service dogs for people with disabilities. I get very frustrated with them and cannot imagine what you guys are going thru.
That is so frustrating like I honestly can't believe it. It's oh, so insulting and maddening.
Such an important video - and as usual, Molly, so well done. I hope you feel better soon, though! Being unwell is... ugh... sending gentle hugs!
Yup just the other day someone lied to the Starbucks employee at the Starbucks I go to it jumped and lunged barking snapping at my guide dog the barista felt awful because she actually asked them both questions and I have taught my girl the find safety command which gives her a task when we are both frightened I also have had people tell me that I can’t be blind now i do use a vest for my guide dog it attaches to her harness in places where we don’t go often but it’s not required and yes I get the where do u get that harness from and it surprises people that you can’t just buy them good vid
I love your content it makes me feel more capable of understanding others' needs. I came across a gentleman at the store with a white cane against a display. Tipping his head back and forth, he was clearly looking for something. So I asked if he could use help and he said he needed the bathroom but only has a small amount of peripheral vision that was why he was looking side to side and leaning on something. I told him where it was located and about you when he was trying to explain why he could see some. Obviously, others have made him feel as if he had to explain. So thank you for doing what you do!
3 years ago my brother became paralyzed from the bellybotton down with some paralysis to his arms, and disability insurance has asked for proof he is paralyzed so many times. Like what do they want him to do? Take off his wheelchair safety belt and lean forward and fall on the floor?
Thankfully restaurants and businesses have been accommodating and will move things for his electric chair to get around, its a pretty big chair, but he hasn't had any issues yet. He gets embarrassed when things have to be moved for him, but he is grateful because people are always so happy to help. We are still new to this though, so we are learning how to be prepared as time goes on when there may be difficulties.
Proof of disabilities for accommodations can be so weird. I’m trying to get GED accommodations (due to my autism I straight up _can’t_ complete the GED without accommodations), and they want me to have an assessment no older than one year. Because apparently my autism may have faded since my initial diagnosis?????? And assessments take like a year of waiting, and are super expensive if insurance doesn’t cover them (which, heck, if I was an insurance company I wouldn’t want to cover this completely frivolous, unnecessary second assessment). Can’t believe they’re allowed to have this as their policy for accommodations. 😒
Reminding me of what my sister goes through. She's autistic and in her case, needs full time care and assistance from family. Government keeps periodically contacting us to check if she's too disabled to work and to provide proof e_e but hey, maybe they're onto something and the autism will magically go away before she turns 35 soon because that is totally how it works /s
❤ Thank you for sharing your voice and education with all that want to learn.
I did a bit of research and I think as a food 3rd party delivery driver my self what most drivers don't understand is just because you are a independent contractor and don't actually work for lyft, does not mean you can refuse a guide dog.
No. Lyft has a company policy that you must do it.
Hello Molly, you are absolutely right. I am haley thurston. Another Blind person. And I am so happy that you’re really touching on this very sensitive issue. I am a member of the Cincinnati and Nfb. And we are definitely seeing more of this in cincinnati . Thank you so much for doing this. I love your videos. You are awesome Molly!
I’m in the process of getting my first guide dog and I’m terrified for my first denial. 😑 i don’t get how people can be not educated at all but they think they know everything and that the people who have real service dogs are wrong.
Wish you best of luck with your service dog. Having a copy of the law with you is not a bad idea.
I can not even begin to imagine how this must feel. I’m so sorry for you guys. This is so sad
Would love to see you do some education with Ontario laws as we have been having a ton of issues with fake service dogs and people/ companies/employees not understanding ontario laws and what they can legally ask for
Education is key and this is what i try to do when i am out with my owner trained service dog
There is an amazing blind woman who comes into where I work with a guide dog (I work at a butchers so I'm so impressed the dog never reacts). She's a disability representative and when I got diagnosed with my disability she was so helpful when educating me on my rights.
Molly, my husband is legally blind. Your comment about doctors seeing you as the disease, not the person, was so true. A recent ophthalmologist appointment was like that. Never going back there again. One thought that perhaps as an advocate you could push for. It is so hard for blind people to get jobs, and many other disabled persons also struggle. It seems that companies truly committed to change should for one, develop focus groups of disabled people to inform them how to better provide service. Additionally, companies like Uber, hospitals, hotels, etc should hire disabled people to come in and test the service. Just like restaurants have "blind diners", where someone from corporate goes around and eats and determines if the food, the service, the cleanliness, etc of the restaurant is up to par. This would be a job opportunity for blind and disabled people, and allow businesses to learn to do better.
Thanks Molly for this awesome video,I appreciate your coming foward with this we have to make these denials of service stop for good. May you have a wonderful day take care!
It's honestly really sad that people can't respect those with disabilities, I get there's a lot of people that get fake service dogs and that might have put a bad image on service dogs but these people actually need these dogs to help them. This should be a policy in all transportation companies and stores to make sure actual people that need guide dogs and service dogs don't get ignored or treated poorly 💚
I'm so happy that you're speaking on this! While it's sad, while I was working in medical, I encountered multiple service dogs whom didn't act correctly. The owners were adamant in letting/having others pet and interact with their dog while it was supposed to be working. The dogs rarely stayed where placed. However, there were others whom behaved perfectly!
I have a fear of dogs. I don’t know why and I don’t remember a traumatic experience. I don’t hate dogs (a lot of people think that) and I can get used to a dog after spending a lot of time with them. When I see an unfamiliar dog I immediately tense up and my heart starts racing and I get all the feelings that come with being scared so I can understand an initial thought of “why Is there a dog where there shouldn’t be?” But as soon as I notice a vest or harness and a focused dog I immediately feel relieved. A working trained service dog is not the same as a normal dog and I’m so sorry you and people with disabilities have to go through shit like this
" I am simply looking towards the noise. It's not that hard" " I hear the sound. I look slightly above it, because I know how faces work" 😂😂😂 i love sassy Molly
Another sad thing about the Uber/Lyft situation is that if the apps allowed a report feature that resulted in instant bans, there'd be people who are not disabled reporting drivers to take advantage of the feature. Humanity is doomed from all sides.
that is a really great point