Is there a possibility of the solder melting and causing another open connectio on this type of repair? Just wondered, since the cables obviously heat up quite a bit.
The floor heating system cannot get warm enough to melt something like solder . You would need a heat source of 190 to 840 °F to melt solder depending on the type used.
I am curious about the floor. Did you remove all of the tile to find the location of the issue? Or was the issue discovered prior to the tile installation? Thank you in advance.
The tile had not been installed yet. We always recommend that the system be tested, before, during and after install. So this was after the install was done with the final layer on top (before flooring). We offer tools that can help identify how far down the cable it is damaged/not connecting. You'd then follow the SmartPlan (installation plan) from your order and find the area that must be excavated to make the repair. Thanks for watching!
Thanks Clayton! If you have any questions regarding this repair, or you need further repair details our in house tech staff can walk you through just about anything related to electric floor heating. Just give us a call at (800) 875-5285.
I did everything the same, but on the cables from the underfloor heating, I only get 7 ohms and not more, what is the reason for the bad contact, where did I connect the cables or? greeting
Helpful video - thank you! Wouldn’t it make sense, though, to check the voltage and continuity before sealing up the connections with heat shrink? Or is there a specific reason for sealing everything then testing?
We test it after it's sealed up because that is how the cable will be recovered once back in place. If it's working once all sealed up, then we know it will be okay to reinstall under the flooring.
Hi Paul, Yes, we actually go through the same process in the video above. The only difference is that with flooring on top, you'd simply excavate that small area of flooring and then break up the thinset to find the break in the cable. The tool Scott uses tells how far down the cable it is damaged, and following the provided installation plan, you can then find the area that need to be repaired.
I just have a question ... I use by mistake. 208 v. Instead of 110 v. So now obviously my floor heat is damage and tiles are already finished... so is something the I can do or is no solution for it ...thank you in advance...
Sorry to hear that! To help answer this question may take more detail. please contact our Tech Support department online here: www.warmlyyours.com/en-US/support or call us direct at (800) 875-5285 and we will try to help the best way we can.
If you haven't called us yet, we think we can help! Test the wire. We'll tell you how. If the wire tests OK, change the feed to 120V. If the wire IS damaged, it can probably be repaired without ripping up the entire floor. Give us a call and we'll discuss the steps needed to repair the damage and get your warm floor back. (800) 875-5285
Please can you advise me,. I have installed underfloor heating but have excess mat, can l cut off the rest and join the cables? How can l do that? Do you have a video? Thanks for your help
Sorry that your in a bind, but thanks for asking. To best resolve this situation please call our Technical Support at (800) 875-5285 or chat Tech Support online found here: www.warmlyyours.com/en-US/support. We await your call.
I have a Warmup floor...i used the company provided TDR meter and the lady at company said my reading of 88' on a 160 ft line meant that the break(no continuity at two heat wires) would be at about double, meaning the end cap of the wire...she thinks it occurred because a 1.5" pc of heat cable where it goes up the wall to t-stat was NOT FULLY embedded in mortar/thinset, causing it to blow the end cap....does all this sound pl audible?...I don't remember EXACTLY where my end of cable is, but have a good idea..one 12" tile must be ripped out gingerly....so you think i need or need to hire a special electrician to use this 600V machine to pin point the problem?..or should i just try to find /repair the end cap and re-test for good continuity..i also found my t-stat was set for 240v, but my system is 120v..been working 24 hr/day/4 yrs straight from Oct-may..no issues until now..what do you think?
Hey there smasse64 - so getting a licensed electrician for this would definitely be the first step towards repairing your floor heating system. Since this is not our product, we can't really know what may have gone wrong, but if the thermostat was set to a higher voltage than it should have been, there's a good chance that the endcap splice or factory splice (where the cold lead meats the heating cable) may have been damaged from the excessive voltage. The heating cable definitely always needs to be embedded and not running up into the wall - not only due to potential damage but because heating wires within a wall do not follow the National Electric Code. If you're able to rent or buy a thermal camera you would be able to find the endcap more easily, plus any potential areas where the wire is damaged and may need to be repaired. Hope that helps!
Hi Mohamed, I checked with our tech team and here is the information on the hipot make/model/current type: Criterion AVC-25V AC Dielectric Strength Tester Hipot, 0-2.5kV AC, (AVC25V)
Hi Donald, I actually checked with our tech team and they stated that while others may prefer to do this, it is not required by our instructions to do so. Thanks for watching!
These devices should typically be used by only licensed electricians - they would have these tools or access to them. We also offer them to rent out to customers who need them for their repairs.
We do encourage all our customers to use a Circuit Check (also known as a loud mouth) during all installation to make sure issues are caught early on. But just in case there are still issues, we show it is possible to repair these heating elements well after installation.
watching this guy use a utility knife blade against his bare thumb had me cringe the whole time lol always cut towards your chum never cut towards your thumb
Please can you advise me,. I have installed underfloor heating but have excess mat, can l cut off the rest and join the cables? How can l do that? Do you have a video? Thanks for your help
Sorry that your in a bind, but thanks for asking. To best resolve this situation please call our Technical Support at (800) 875-5285 or chat Tech Support online found here: www.warmlyyours.com/en-US/support. We await your call. Just to note, the heating cable's length can never be altered.
Thanks for sharing this troubleshooting video!!!
Incredibly well done. This old house take note!
Is there a possibility of the solder melting and causing another open connectio on this type of repair? Just wondered, since the cables obviously heat up quite a bit.
Will the solder not melt due to the heat when the underfloor heating is on
The floor heating system cannot get warm enough to melt something like solder . You would need a heat source of 190 to 840 °F to melt solder depending on the type used.
I am curious about the floor. Did you remove all of the tile to find the location of the issue? Or was the issue discovered prior to the tile installation?
Thank you in advance.
The tile had not been installed yet. We always recommend that the system be tested, before, during and after install. So this was after the install was done with the final layer on top (before flooring). We offer tools that can help identify how far down the cable it is damaged/not connecting. You'd then follow the SmartPlan (installation plan) from your order and find the area that must be excavated to make the repair. Thanks for watching!
Is the wire nickel tungsten mix? Can I strip it from an old mat and use for other projects?
No it is not, it is copper.
Great video thanks to sharing
Awesome video.
Thanks Clayton! If you have any questions regarding this repair, or you need further repair details our in house tech staff can walk you through just about anything related to electric floor heating. Just give us a call at (800) 875-5285.
Really good and very simple
Thank you!
I did everything the same, but on the cables from the underfloor heating, I only get 7 ohms and not more, what is the reason for the bad contact, where did I connect the cables or? greeting
I would recommend you give our tech support system a call to help identify the issue. You can reach them 24/7 at (800) 875 - 5285
Helpful video - thank you! Wouldn’t it make sense, though, to check the voltage and continuity before sealing up the connections with heat shrink? Or is there a specific reason for sealing everything then testing?
We test it after it's sealed up because that is how the cable will be recovered once back in place. If it's working once all sealed up, then we know it will be okay to reinstall under the flooring.
Do you have advice of how to find broken cables without removing entire floors?
Hi Paul, Yes, we actually go through the same process in the video above. The only difference is that with flooring on top, you'd simply excavate that small area of flooring and then break up the thinset to find the break in the cable. The tool Scott uses tells how far down the cable it is damaged, and following the provided installation plan, you can then find the area that need to be repaired.
how can you tell the current carrying wires from each other? Does it matter if I re-connect the opposite wires?
No it does not matter. There is no polarity in the wire, so they can be connected either way.
WOULD THIS REPAIR BE GOOD FOR HEATING CABLE DAMAGED IN THE SHOWER STALL
Yes, the repair is water tight and safe for the shower area.
I just have a question ... I use by mistake. 208 v. Instead of 110 v. So now obviously my floor heat is damage and tiles are already finished... so is something the I can do or is no solution for it ...thank you in advance...
Sorry to hear that! To help answer this question may take more detail. please contact our Tech Support department online here: www.warmlyyours.com/en-US/support or call us direct at (800) 875-5285 and we will try to help the best way we can.
If you haven't called us yet, we think we can help! Test the wire. We'll tell you how. If the wire tests OK, change the feed to 120V. If the wire IS damaged, it can probably be repaired without ripping up the entire floor. Give us a call and we'll discuss the steps needed to repair the damage and get your warm floor back. (800) 875-5285
Where do I buy the repair kit
You can purchase the repair parts needed on our website here: www.warmlyyours.com/products/line/floor-heating-installation-and-repair-parts
Thank you!
Please can you advise me,.
I have installed underfloor heating but have excess mat, can l cut off the rest and join the cables? How can l do that? Do you have a video? Thanks for your help
Sorry that your in a bind, but thanks for asking. To best resolve this situation please call our Technical Support at (800) 875-5285 or chat Tech Support online found here: www.warmlyyours.com/en-US/support. We await your call.
Just to noted, the heating cable's length can never be altered. Please call our 24/7 Tech Support for assistance, (800) 875-5285.
I have a Warmup floor...i used the company provided TDR meter and the lady at company said my reading of 88' on a 160 ft line meant that the break(no continuity at two heat wires) would be at about double, meaning the end cap of the wire...she thinks it occurred because a 1.5" pc of heat cable where it goes up the wall to t-stat was NOT FULLY embedded in mortar/thinset, causing it to blow the end cap....does all this sound pl audible?...I don't remember EXACTLY where my end of cable is, but have a good idea..one 12" tile must be ripped out gingerly....so you think i need or need to hire a special electrician to use this 600V machine to pin point the problem?..or should i just try to find /repair the end cap and re-test for good continuity..i also found my t-stat was set for 240v, but my system is 120v..been working 24 hr/day/4 yrs straight from Oct-may..no issues until now..what do you think?
Hey there smasse64 - so getting a licensed electrician for this would definitely be the first step towards repairing your floor heating system. Since this is not our product, we can't really know what may have gone wrong, but if the thermostat was set to a higher voltage than it should have been, there's a good chance that the endcap splice or factory splice (where the cold lead meats the heating cable) may have been damaged from the excessive voltage.
The heating cable definitely always needs to be embedded and not running up into the wall - not only due to potential damage but because heating wires within a wall do not follow the National Electric Code. If you're able to rent or buy a thermal camera you would be able to find the endcap more easily, plus any potential areas where the wire is damaged and may need to be repaired.
Hope that helps!
Hi , Can you share what is the hipot tester make and model being used? Is it AC or DC? By the way I'm an electrical engineer..
Hi Mohamed, I checked with our tech team and here is the information on the hipot make/model/current type: Criterion AVC-25V AC Dielectric Strength Tester Hipot, 0-2.5kV AC, (AVC25V)
Where can i bay a hot pot tester like this ?
You can find one here: criterioninstr.com/ , Thanks for watching!
I did all that, the unit turns on but I have no heat. What could be wrong?
Please give us a call so you can talk to our Tech Team to help identify what could be going wrong here. You can reach us 24/7 at (800) 875 -5285.
wires should be twisted together before soldering
Hi Donald, I actually checked with our tech team and they stated that while others may prefer to do this, it is not required by our instructions to do so. Thanks for watching!
Oh I’m gonna look out in the garage and see if I can find a hot pot tester just laying around.
These devices should typically be used by only licensed electricians - they would have these tools or access to them. We also offer them to rent out to customers who need them for their repairs.
The installer should have used a Loud Mouth.
We do encourage all our customers to use a Circuit Check (also known as a loud mouth) during all installation to make sure issues are caught early on. But just in case there are still issues, we show it is possible to repair these heating elements well after installation.
watching this guy use a utility knife blade against his bare thumb had me cringe the whole time lol always cut towards your chum never cut towards your thumb
🙄🙄🙄
Please can you advise me,.
I have installed underfloor heating but have excess mat, can l cut off
the rest and join the cables? How can l do that? Do you have a video?
Thanks for your help
Sorry that your in a bind, but thanks for asking. To best resolve this situation please call our Technical Support at (800) 875-5285 or chat Tech Support online found here: www.warmlyyours.com/en-US/support. We await your call.
Just to note, the heating cable's length can never be altered.