How to Use Genesys Cloud Call Recording & Interactions

แชร์
ฝัง
  • เผยแพร่เมื่อ 4 ธ.ค. 2024

ความคิดเห็น • 6

  • @SRMS1226
    @SRMS1226 หลายเดือนก่อน

    We are getting inifinity years while doing the playback on the total duration and not able to bookmark. Any idea. No restricts on firewall and network side as well. We have checked the intune and the autoplay and group policy of the browsers as well. Its happening for all the users and across all devices

  • @SkyleeMarie-s8e
    @SkyleeMarie-s8e ปีที่แล้ว

    Is there a way to LIVE monitor an agent, in real time while they're on the call? If so, can you show a video of this?

  • @agalyaa5372
    @agalyaa5372 ปีที่แล้ว

    Agent can able to see only their own recording not transferred calls ?.l which permission we need to have ?

  • @equinox6944
    @equinox6944 2 ปีที่แล้ว +1

    I have a question, just wondering.. if I have muted my microphone during a call recording, there’s no way I can be listened to or recorded right? I muted my microphone .. does it essentially mean there’s absolutely no recording during that time I muted myself ? Thanks in advance

  • @Heavensent0602
    @Heavensent0602 2 ปีที่แล้ว

    Please explain how to do a conference call on genesis cloud