Upgrading to BT Digital Voice Part 2. Upgrade Day and Phone Set Up.
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- เผยแพร่เมื่อ 19 ธ.ค. 2024
- In this video I discuss the days running up to going live with my BT Digital Voice telephone line. Including getting a small refund, a delayed go live date and then finally setting up both a wired and the BT HD wireless telephone on the Smart Hub 2.
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You can make and receive calls simultaneously on different handsets whilst making or receiving calls on a third by using your old phones plugging them into the port on the hub. Brilliant!
Excellent videos. My friend is 73 and dreading the changeover and what she will need to do living on her own.
I got my email nine days ago, new free phone has arrived, just waiting now for switch over date, thanks for making this video. As you say very easy to set up
Got mine in February 22nd, Digital Voice Essential phone Still Not Connected.
Fed Up .
And if you have an old dial telephones you want to keep using get yourself a 'Dial-A-Tone' - brilliant bit of kit!
You can just plug your existing phones into the phone port in the back of the BT router. When it comes to Vodafone, the port is different but you can buy an RJ11 adapter for about £2 or use the cable they give you that fits the port and connects to your phone. The BT Digital Voice handsets that are free, These will only work with BT Broadband but if you want to use your old phones, BT's Hubs have a port that fit traditional phones.
@@Nick_80599 This is not true for dial telephones. BT etc only accept tone dialling and for dial telephones you need a Dial-A-Tone which converts the dial pulses to tones.
@chriselliott726 well the phone I have has pulse dialling mode which I can switch to I will give it a try when I get home next week.
@@Nick_80599 Trust me, I really know about this. Virgin are still accepting pulse on 21CV ... for the timebeing. Everone else .. tone dialling only on VOIP.
Got one and works brilliantly on my old bakerlite phone
we got a (BT Decor 2200 V2) phone with a RJ11 pluged in from the phone to the (EX230v Router) but no tone or anything when I listen to the reciver - but the little green light with the phone icon is on solid & green - but not sure if its all done migrating over to the new sytem yet as we want to keep our old number but the internet part is working just no functional phone use yet
don't even know if our phone is even compatible - not sure how long I should leave it before ringing my ISP to ask why its not working or if its working
will also have to buy new land line type phones its all very very expensive for some
Can I take it that you may well have full fibre installed for some time before you are offered digital voice?
I think they offered me it fairly soon after install. But that could have been a coincidence
I am waiting to go Digital Voice next week. I have logged in to the hub settings through my PC. There is a greyed out telephone icon saying not configured. I take it when it's live this icon will be active to access the router VOIP settings. Checking this setting is an indication whether Digital Voice is live, or not.
Yes, I think that's a good indicator. I logged into the router admin panel to add on a 2nd handset.
Hi, Do not forget to use the full phone number. As the digial volee is like a mobile phone.
Actually my VOIP Yealink phones working with Voice Cloud Express from BT work exactly like my old phones in that I do not have to use the area code for local calls. So six digits are all I need for what used to be the local exchange area and neighbouring ones.
I too thought that the full 10 digits would be necessary [or faster to use a handset stored directory or set speed dial.
My big bug is that the Yealink base station does not store the directory and therefore does not sync it with all the handsets connected to it. My old Panasonic DECT phone did synchronise stored numbers across up to six handsets. I would have thought that these new phones would store the directory etc in the Cloud if not in the base station. But no!
They don't start cutting the old copper lines till 2025. What they will do for now is just set it as a dormant
line on the system. As the are a number of reasons for this. 1 it's a fall-back for if your fiber plays up.
2 it's extra work for openreach that they don't need to do. 3 the are still devices that use the copper lines
like fax / alarms / medical devices / tags for ex-prisoners / and you still need the ability to call 999
in a power cut. BTW if you had got the adapter instead of the phone it has a battery pack in it
thats good for more then 24 hours. This will be a better option for some who need to use a phone
in a power cut.
I had the same experience just last week - copper line sounds like it’s still there but no calls can go in or out on the old line/analogue phones.
My issue is that I have a third party router and it seems you can’t set up Digital Voice phones with a non-BT Smart Hub 2. There are some very technical work arounds online in forums where you change subnets etc which I don’t feel confident doing. What BT needs to introduce is a DECT adaptor you can plug in to your existing router
I agree. I was contemplating plugging the old bt phones into a Vodafone router if I moved to them, but I have now refreshed the contract with bt for another 24 months, so I won't have to change anything. Thank goodness
@@daniel_coe*Hi Daniel, can you advise how I switch to handsfree with the BT digital phone ....I struggle holding the phone for lengthy calls. I see the option shown on leaflet accompanying phone however no instructions how to set to that mode 🤔*
hi, really well explained, do you know what happens if you want at some point to go with another provider, will they be able to offer digital voice?
I'm probably going to find that out next year, if I leave BT and go back to Vodafone or Talk Talk. I know Talk Talk are currently doing fibre with no landline provided. The current Vodafone router lets you just plug a phone into the back, but I think you need an adaptor to do it. It just means my wireless BT phones probably won't work anymore if I move away from BT.
@@daniel_coe much appreciated, thank you
Hi you mentioned speech dialer with your alarm..How did you resolve this?
Don't forget to install a UPS in case of a powercut because these devices won't work in a powercut! You'll need a UPS for both the ONT and the HUB 2!
Yes, that's right. Luckily, lots of us have mobile phones. I think a UPS is a good idea for the router, unless your phone has a good data package and you could hot spot your phone to your laptop or tablet. That is if they have charge!
@@daniel_coe For Vulnerable customers Like me, BT can supply a UPS for the router free of charge. Their UPS only has enough power to last for approx 30mins though, I'm not so sure about the ONT though, Something i'm currently investigating!
I'd Like to know the Power consumption for both the hub/Router and the ONT in order to correctly size a couple UPS' to extend the time period to several hours!
does the base ring as well as the handset? or is it only the handset that rings? thankyou
Both ring. I have one in my office and one downstairs.
@@daniel_coe do you mean that you have 2x handsets and when you get an incoming call , the 2x handsets both ring at the same time? ty
I have a problem for you please .
I have one advanced digital home phone for some months needed a second phone bought one from a local person who had plugged it in but never used it , they sent the hub back to BT and are no longer with them but unfortunately I cant register the phone to my hub as I guess was registered to their hub .
Any ideas please ? I've enjoyed your videos .
I tried holding down red button it then came up searching for hub so pressed WPS on my hub but couldnt link ,on phone it says no link to the hub after searching .
That seems strange, I would have thought you could just re-pair it to a new router. As there must be used ones on ebay as well. Is there a way to factory reset the handset?
@@daniel_coe no I rang BT he tried a few options , if the person had deregistered the handset from the hub before sending the hub back it would have been ok , they didnt ,then sold me the handset as fully working which it isnt and refused me a refund and then blocked me
They said they are no longer with BT so BT cant access their account .
Daniel just to say I've now managed to register the phone to my hub , thank you , I cantvremember how but went through menue to settings and searched bumped into register phone clicked had to press wps on hub for 2 seconds from memory and hey presto it worked !!
Thank you for responding to my initial question as prompted me to explore further
Do you know how this works with non BT routers? I have my own Mesh system
I don't think they work with other routers as they are wireless and can't be physically plugged into anything
Does it have to be a smart hub 2 or can it a older one. I have a Bt Hub 6
Not sure about that, you may need to ask BT
Your very lucky.I am unable to connect to my Hub and have been without a landline for 4weeks . Devastating.
Sorry to hear that
This is all well and good until you get a power cut and then you cant call out. Fine for me, but what about the elderly who quite rightly are anxious about this switch. I cant help but think that having broadband and calls separated isn't such a bad thing.
Hi we are getting the upgrade in a month. Just wanted to check do have to put all your contacts back on the new phone or doe's it do it it's self. Thanks for your video it helped alot..👍
I had to put them all on myself. It's a bit of a pain. I thought it would do them through Bluetooth from your mobile or via an online dashboard, etc. I think I had an older bt phone where you could insert your SIM card into the base unit and copy them across that way.
@@daniel_coe thanks that is very helpful,👍
How do you change the font size please, cos I followed the manual instructions & when I go to menu I don't get an accessibility option as the manual states.
My phone cable from the wall is too big for the digital voice port, any help with this?
I think you can buy adaptors. I think I have seen some on eBay.
I'm having issues with mine, it registers to handset, but once it's loaded up it says unable to make or receive calls
I might want to check your settings in the router admin area or give BT a call and see if it's all fully connected properly.
@@daniel_coe done that, I work for BT as an engineer, done all the checks I can my end. Internet is working fine, just the phone not connecting and the BT sport channels haven't come on yet
@@Mattyj3388 My so called digital change over was over two years ago. I made the mistake of buying a set of BT phones at Argos just a few months previously. Model BT 3570
THEN CAME THE DIGITAL CHANGE OVER and I have had nothing but trouble since
The new phones I bought would not receive incoming calls ( cut off callers onto 1571 ! ) so BT sent me a new set of two, --- no joy ! sent those back -- they sent me two of those Alexa phones -- they didn't work either.so also returned Three engineers later I now have a new landline cable -- Engineers could not solve the phone problem either. After no go advice from BT website The Phones I went back to are the ones I bought. --- BT 3570 -- DO NOT BUY !!!
I am now using my old press button phone --- IT WORKS --- internet OK !!
SO I now use the old phone and mobile.. --Anyone want a free set of phones ?
Hi, I am due to get Digital Voice shortly and I am receiving the Advance Cordless from BT but I already own another cordless with call protect and answerphone which I intend to plug directly into the Hub. I have a query about the answerphone.. I know the Digital Voice comes with answer 1571 which I currently have on my copper line also but some calls come through and are able to leave a voicemail on my home phone so I was wondering if this is still possible?
Sorry for the long message I do hope it makes sense.
Many thanks, Chris
I'm not totally sure. But I'm sure there must be a way to turn off digital voicemail and just use your own answering machine if you wanted to. You can probably turn it off in the BT online account area.
If you call up and disable the DV answerphone, your old one should then work again
Hi quick question did both the digital phone and normal plug in phone work together when its pluged in
I wasn't able to try that, as the copper was taken away, then I got the new wireless phones working.
@@daniel_coe thanks for the reply. I meant as in the wireless phone with the normal phone pluged into the hub not copper line. I just wanted to know if i can use my existing phones and add the wireless phones.
@@mohammedyaseen1064 yeah, just did that and it worked!
so what is your hub plugged into? It wasn't connected to the master switch when you unplugged the landline. My hub is just plugged into the phone line coming from the master socket with an adapter. Do they give you a new master socket for your hub?
Do you have to plug it into the hub?
No my BT phones are totally wireless
I decided to switch to Buffoon Telecom Broadband and Digital Voice. I received a vague text message saying "There's a problem and your order is cancelled." They told me there was a problem porting my number to Digital Voice (unusable in a power cut), and that my order was "stuck" in the system! I called back to cancel Digital Voice, and a snotty patronising young man talked to me as though I was stupid, even though I build computers! I cancelled the order completely, and blacklisted Buffoon Telecom along with TalkTalk!
Digital Voice? Progress? ... Just hope you don't have a heart attack or house fire in a power cut, with a dead mobile battery! ... We should go back to two tin cans and a piece of bloody string!
I can see you had problems. I ended up cancelling my first order and re-ordering. The only thing killing me now is the monthly cost after 2 years of price rises. I shall be looking to change probably come April back to Vodafone, I imagine, but we'll see.
@@daniel_coe It's Vodafone that I'm switching to from Plusnet (38 Mbps, Fibre to the cabinet, £26.43). Due to my circumstances I'm eligible for a "Social Tariff" (38 Mbps, Full Fibre, £12 per month). Unfortunately, I lose my existing landline number and am forced to switch to Digital Voice, but you can't have everything! For the next 12 months my broadband is so cheap it's practically free! As my last surviving parent has recently passed away, and it's "rags to riches" for me, my circumstances will change in the near future, but I still get my cheap deal for 12 months! ... Merry Christmas to you my friend!
Is it true to say some services on digital voice are still not active yet ie call divert ?
I can't say, as I don't use it sorry.
WHAT I AM FINDING CONFUSING IS THAT YOU STILL NEED THE COPPER LINE TO GET YOUR BROADBAND ????...is this correct??.
You still need copper if you don't have full fibre broadband
@@daniel_coe Just make sure your existing cable is good ! if it's not --- see my answer to Matty3388.
I Feel sorry for the old folk
I am an old folk ( just 84 ) and have had two years of HELL with the change over
four sets of new phones BT 3570 and Alexa but still no incoming calls . Engineers re-placed the line but still could not solve the fault. Gone back to my old press button phone ---- It works when plugged into the router. Stick to your mobile ----
I am a business user and have that version of Hub2. Unfortunately the sticker on the back over the auxiliary telephone port says ‘not avalable’ and indeed it doesn’t work, so I can’t connect my Panasonic DECT base station to it. A waste of four perfectly good handsets. Also the Yealink W70 [or whatever model they are] do not synchronise contacts between extra handsets, so everything has to be entered manually on each, which is a right needless faff and downgrade from the Panasonics. Also installed same system at my mother’s house where she has a Lifeline system with necklace dongle. This will not work with the business Hub2 either. Ive had to reinstate the copper line at an additional cost of £35/month just for her lifeline. Total shambles and downgrade apart from the super-fast internet.
I imagine it can be a pain with that hub. If I decide to move companies next year I bet BT phones won't work and my black BT discs won't either. Luckily I've kept old BT phones just in case.
all my internet comes in on those 2 little wires not just the phone , if they cut them off i have no internt , .
Unfortunately if the electric fails than you cannot use the phone so you have to have a mobile phone already charged up.
That's true
Can I keep my own phones - I dislike the new handsets, they are awkward, heavy and cheap. Poor guidance from BT or can I opt out without penalty?
When I asked if I could put it off, they basically said no and that everyone is moving by 2025.
I think it depends. If you can plug your old handset with the telephone plug into your BT home hub, and if it is not older than say 30 years, should be decent. My Mate Vince did a good video on the subject.
Can I use my own router rather than the BT hub??? For our next site we have not ordered a hub at all.....
Excellent Sir 🙏 🙏
Imagine being elderly and being told you're being "upgraded" and to have a working phone you have to piss about with hubs, registering handsets and all this crap. The old phone - buy a phone, plug it in...and you're done. Under the new "upgraded" system get your hub working, press buttons on it, register you fancy new handset, hope you haven't got thick walls that means the phone has to sit right next to the hub to work (my house is over 100 years old and has double thickness walls, wifi just doesn't work except in the same room as the router as the signal attenuaton is so high), hope you haven't got massive wifi contention - again, in my area, the wifi frequency bands are (in the words of the engineer who came out to try and fix my slow internet) "absolutely rammed full" - plus your extenion sockets will all be disabled. And oh yeah, your phone won;t work in a power cut and your fall alarm and telecare devices will stop working too. BT had to pause the rollout as apparently they never consdered all of this as a problem LOL. If it was no so tragic it would be comical that they were actually telling people that essentially, a mobile phone was a better option!
I too am elderly and live in a rural area ( Cumbria coast ) and have given up !
Neither a new cable ,three sets of phones and three engineers in two years have not fixed the problem. I will now rely on my new mobile phone.
So if your internet goes down and you don't have a mobile and you need to ring an emergency number, you are stuffed!
Pretty much! I think some original ones had a battery backup, nut not anymore.
@@daniel_coe - I took my landline cord out of the wall and put it in the back of hub....what do I do with the other end?
@@pitbull2005 I connected my Smart Hub 2 directly to an extension socket and that enabled all my wired phones to work.
well my one with not register its a night mare
Cheers!
Thanks
That wiring near the hub is horrendous you need a sparky to sort that mess out vid was informative thanks
Needs a tidy up
dont like the way this is all going. they are probably just trying to save money on copper, and electricity that would normally power your phone that you now have to pay for .
And you can't make calls in a power cut, unless you have a battery that doesn't last very long! And you can't keep your old phone number! And trying to port your old number to Digital Voice will cause problems and cause your order to be "stuck" in the system! And you can't use your hardware call blocker with all the blocked numbers in its memory! And the digital interference makes you sound like a Dalek! And the main advantage of all this is to the telecommunications company as the service costs them less to run! It's all a bit crap really!
Just make free phone calls via Alexa! That's what I do!
@@marcse7en i would not have an alexa if you paid me
@@willdatsun Well, luckily, I'm NOT going to pay you! ... I hope you enjoy missing out on all the amazing things Alexa can do! ... Merry Christmas! ... And I know what you're NOT getting as a present! 🤣
EDIT: You're not one of those "luddites" who don't have a TV, or who think Microwaves give you Cancer, or who think technology is the work of Satan? 🤣
@@marcse7en i avoid wireless devices, but that's just common health sense, as is avoiding cities, sugar, non-organic food, and no I do not have a microwave oven, or a dishwasher, apart from the 4-legged kind.
@@willdatsun you sound like a right doughnut
Would be great if these didn't rely on BT's crap hubs.
This video is misleading. For 95% of the BT population they will have their smart hub still plugged into their copper line.
All this assuming you have internet...I’ve refused the digital upgrade, not needed or required.
Oh, your new digital system requires to be plugged into the electric...just like the smart meter readout...
Whose the dumb ones here?
Just LEAVE BT the rob dogs
It's not a "ba-tree" why can't you say "ba-ttery"